# Page 44 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is Gusto the right Human Resources solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 44 - Reviews of Gusto ## Showing most helpful reviews Showing 1076-1100 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer App Analyst Computer & Network Security Used the software for: 1-2 years ### "Gusto ( give gifts receive gifts) " December 16, 2021 5.0 I have used gusto to send gifts and receive gifts. Its very interesting way to make your colleagues appreciated for what they do for you and for the team.! Pros I can send appreciation to my colleagues by sending them small gifts as a token of their service and support in the team. Cons There is nothing that I dislike or least like about gusto. Its a wonderful software and very simple to use. Review Source VR Verified Reviewer Enterprise Growth Computer Software Used the software for: 6-12 months ### "Gusto is quite possibly the best payroll/HR system out there for smaller companies " September 30, 2019 4.0 Very easy to use, customer service is top-notch, and although the price is a little high it's worth it. Pros Easy to use portal for payroll on both the employee and the employer sides. Has plenty of integrations - TurboTax, Quickbooks, Xero... Cons It can be considered pretty expensive for some small companies. Can have long wait times/hold for customer service. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) N/A Review Source VR Verified Reviewer Hr executive Mining & Metals Used the software for: 1-2 years ### "HR IR" July 9, 2020 5.0 I love the hr management function of this tech company. Pros It's smooth payroll and hr management inside it's organization. Positive impact of its functionality overall. Cons Transparency among the worldwide people should be there and if it is, then it should hire freshers in it for the best outcome of this software company. Alternatives considered [Azure Synapse Analytics](https://www.capterra.com/p/170434/SQL-Data-Warehouse/) Reason for choosing Gusto Because of its functionality of payroll and hr management Review Source Adam S. Director of Technogoly Information Technology and Services Used the software for: 1-2 years ### "Great all in one service!" February 13, 2019 5.0 Pros Gusto is awesome! It let's me check my paystubs, benefits and everything else I need. It even notifies you with your W2 and tax documents early for tax season! love it Cons All around versatile software! no complaints here Review Source aS adam S. Owner/Operator Civil Engineering Used the software for: 1-2 years ### "A great Payroll Processing solution" December 3, 2019 5.0 Payroll processing was not being done properly until I started with Gusto. They handle all reporting and taxes that need to be paid to the state and federal. I can also track employee hours and approve them with a click. Pros Easy to set up and easy to operate, Gusto is adding more and more features all the time and I feel I am growing at the same rate as Gusto is releasing new services. I like that I can switch between admin and user profiles easy. Cons Wish there was a phone app. It does allow to operate from a website on my phone, but an app would be very nice for me. Reason for choosing Gusto It integrated well with my bookkeeping company and it was locally based. Review Source TH Tonya H. Office Manager Automotive Used the software for: 1-2 years ### "Gusto " October 28, 2022 5.0 Pros Gusto is very user friendly, simple, easy, and customer service is top notch, super friendly, helpful and knowledgeable. I love how easy Gusto is to add/remove employees. Payroll is easy, fast and great. I love the reminders sent to my email, helps me to remember payroll on the most hectic weeks. Gusto is very simple to use, and as said above, any issues I have ever had customer support has always been nothing less than stellar and amazing. Cons I think the software is great, I dont think I would change anything, its easy to use, and great overall. Review Source VR Verified Reviewer Digital Executive Human Resources Used the software for: 6-12 months ### "Gusto Review" August 13, 2019 4.0 Overall, I've had a satisfactory experience with the product it could use a couple of tweaks here and there as highlighted in the cons, but it gets the job done for sure and reliably. Pros \- Super intuitive interface, really low learning curve to get started using it - Customer support is really responsive as well, about 1-day average time to response - Direct integration is not as great, but file exports allow interoperability with other software Cons \- Monthly billing invoices are difficult to track - I think the reporting could be better if it was as intuitive as the product's interface, you could have a difficult time navigating the sheets if you're not familiar with them. It sure was difficult for me on my first couple times of working with them Review Source VR Verified Reviewer Operations Manager Environmental Services Used the software for: 6-12 months ### "Easy Payroll" September 30, 2019 5.0 We started using Gusto as a way to make our payroll experience more seamless and automated. Payroll is now as easy as approving time cards, syncing to payroll, and clicking a few buttons. All reports and payments are made to the government automatically, keeping us in compliance. Pros I love integrated time tracking, time off requests, automatic reporting, and direct deposit. Cons There is no unpaid time off requests available. If an employee needs to take time off, but doesn't have it available we have to have them send an email, and nothing is logged on their time card. I'd love it if they could include unpaid time off as an option so the requested days are noted on their time cards, and in the time off reminders. I also wish we could resend offer letters once they've been sent, or renew them in case of issues. Review Source PP Pattee P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Gusto makes life easier" June 23, 2022 5.0 It works great for us. Payroll and benefits are critical for a small business and this system streamlines it all for us. Pros Ease of use from everyone' angle, the web and app versions are very easy to use. Cons end of year taxes, often confusing if its based on calendar dates vs paydates Review Source VR Verified Reviewer Membership Director Hospitality Used the software for: 1-2 years ### "Gusto makes everything else look outdated" September 25, 2018 5.0 This software took the middleman out of communicating payroll. Now there is no need for an HR personnel to be answering the small trivial questions. Come tax season, there is not an influx of emails with employees asking for records. Now everyone knows exactly where to find their information. Pros With a beautiful interface, Gusto makes every other payroll software look outdated. The ease of the platform allows employees to seemlessly check previous pay stubs, W-9's, and see all their records. A pay day email is automated so everyone knows exactly how much and when they were paid. Cons The reporting feature could be more robust. Review Source SS Syd S. CPA and owner Accounting Used the software for: 2+ years ### "Regular user" December 27, 2021 5.0 Pros Their customer service is excellent. Very responsive. Cons The app is not as intuitive as would like. Review Source Charles F. CEO Information Technology and Services Used the software for: 6-12 months ### "Gusto - The User Friendly HR Portal" September 23, 2021 5.0 I really liked this HR portal! Pros I really liked how the Gusto website looked and felt. Its modern, but still had all the navigation and common layout you'd expect. Cons The documents section could use a UI revamp. Switched from [Auto Decision Platform](https://www.capterra.com/p/173166/ADP/) New employer Review Source VR Verified Reviewer People and Operations Computer Software Used the software for: 2+ years ### "Gusto is a great payroll service that's simplistic and easy to use! " April 5, 2018 5.0 Pros Gusto has an easy to use interface. Their customer service is great! We had both regular employees and contractors and it was super easy to set up both. W-4's and 1099's were managed through one system making tax time reporting much easier! Cons I would love it if they could figure out how to expand insurance offerings for orgs with out of state employees. I would also love to see not for profit pricing! Review Source EM Ellen M. CoFounder Sports Used the software for: 2+ years ### "Gusto the payroll genius" January 26, 2021 5.0 Pros Classic Silicon Valley solution to hands off payroll &HR management. Clean UI, efficient, and organized! Easy to use. Cons Gusto is definitely not the cheapest solution out there Review Source Dan S. Client Sales Manager Sports Used the software for: 6-12 months ### "Saves tons of headaches with accounting and HR onboarding" September 17, 2018 5.0 It saves headaches, money and a lot of time with regards to all of the tedious stuff when it comes to operating a business. Pros It helps business owners navigate the sticky world of accounting and on boarding of new employees. This is one of the most challenging things for small business owners along the way. Cons There is not much that I do not like about this software, it has made life much easier. Review Source KK Keri K. Systems Manager Marketing and Advertising Used the software for: 2+ years ### "Employee perspective- makes budgeting and planning so easy!" July 29, 2022 5.0 Pros Employees can manage charitable donations, savings accounts, spending accounts, direct deposits, time off requests, and more from within the gusto account. Gusto allows for funds to be allocated to various savings accounts that are set up within the account or in a bank separate account, edit splits easily, and manage a gusto spending account with a debit card. I have set up a rainy day fund, Christmas fund, manage my charitable giving/tithing, and more from the app. Funds are easily transferred and paystubs are easily accessible. I love Gusto. Cons I haven’t really noticed anything I don’t like about it! I love it as an employee Review Source VR Verified Reviewer Product Designer Real Estate Used the software for: 2+ years ### "All-In-One Payroll Solution" November 23, 2021 5.0 It was easy to use, had a nice UI, and allowed users to find all the tax documents they needed. Pros The payroll management software is an easy and cost-effective way to manage your payroll. With easy payroll software you can automate all aspects of tracking time, work hours, tax withholding, and run reports. Cons The only thing that should be noted here is that a mobile application can prove to be a game-changer because it will be a part of the solution and not the whole solution. It would be nice that users can track their payment on the go. Review Source VR Verified Reviewer Freelance Writer/Blogger Education Management Used the software for: 1-2 years ### "Gusto is an interesting program" April 15, 2019 4.0 Pros Gusto indeed does pack a lot of "gusto" and is extremely pertinent to me in my workplace. Would highly recommend this program! It is fast and efficient! Cons Nothing that I can really think of at present, honestly. Review Source CW Carlton W. Director Civic & Social Organization Used the software for: 6-12 months ### "Go for the Gusto" April 9, 2019 4.0 Nothing is more beneficial than a turnkey program is designed to keep you organized and not have to worry about human error or overlooking or mistakes custom covers everything if you are looking to organize your HR department with the benefits go for the gusto Pros The fact that this software even exist is amazing. Who knew you can do so much with the benefits and payroll all Under 1 roof. The ease of the website makes it very stress-free to function while at the same time keeping your employees info up-to-date with their benefits and overall profile. Cons If I was forced to pick a negative part about the software and probably would be the pricing. It's a little too high in my opinion, they do offer a one month free trial but that month goes by so fast due to the ease of navigating through the program. Review Source VR Verified Reviewer Chief Operations Officer & Cofounder Staffing and Recruiting Used the software for: 2+ years ### "Great Product" January 31, 2019 5.0 Integrates with numerous standard products like intuit and time tracker. Good solution with pretty good customer service. Pros This is a great option for payroll, especially if you're looking for a way to save $ by not using a full service provider Cons I9s outside of gusto are challenging, they don't have an easy way to integrate with our bank so payrolls take 4 business days, integrated document signing doesn't support check boxes, Review Source VR Verified Reviewer B2b leader Retail Used the software for: 6-12 months ### "Gusto does the job very well" December 14, 2022 5.0 Pros Great in getting to know the payroll and other HR related stuffAll the useful task can be carried out with ease Cons Takes time to be used to it, but henceforth it is seamless Review Source RBC Ryan B C. Operations Manager Insurance Used the software for: 1-2 years ### "Useful for businesses with no "HR" person" April 3, 2019 4.0 Overall, our organization is able to utilize Gusto for providing tax/on-boarding information, storing our employee handbook, requesting time off, receiving pay stubs, gathering employee feedback, and more. It's simple and clean, offering most everything a typical employee would need at a small business. Pros Gusto is sleek, organized, and effective from an employee/minimal user experience. It has just about everything I can think of with regards to HR under one shiny product: from time tracking to tax information to org charts. It also allows you to subscribe to a calendar with anniversaries, time off for the team, and birthdays—which is pretty cool! Cons While I don't have much experience in HR, I hear there are some limitations as far as what it's capable of on the backend. But having no experience with the backend of Gusto, I can't fully complain too much. It does seem overly simple, so there's likely not as much customization, but it seems like they pride themselves as making human resources simple. Review Source SP Shayla P. Human Resources Director Construction Used the software for: 2+ years ### "Good for Basic Payroll Services" July 26, 2019 3.0 Pros Has reminders on employee birthdays and anniversaries. Cons Customer support is very slow. Other features besides payroll are difficult to use and not worth the money. Review Source Cody K. Owner & Travel Agent Leisure, Travel & Tourism Used the software for: I used a free trial ### "Love it for all my small business needs. " March 24, 2022 3.0 It’s overall a good experience and I would consider to use it! All the functions flow together and makes my business run smoother! Pros It’s very easy to use. All the functions flow together. I love the onboarding and task management!!! Cons Very low customer service and that’s the only thing they currently need to fix. Anything to do with a person answering the phone is bad. Review Source Jason C. Owner / Co-Founder Internet Used the software for: 1-2 years ### "Great Small Business Payroll" December 18, 2018 5.0 We love Gusto! We've been using them for years to keep our HR costs low by doing easy payroll operations, managing and automatically submitting payroll taxes, and we recently added Workmans Comp insurance through their platform for easy, seamless payments. I've recommended Gusto to many of my friends as the best option for affordable small business payroll. Pros Affordable Price Automatic Payroll Tax Collection and Submission PTO tracking 2-day payroll payments built-in insurance options like Workmans Comp Great support the one time I've had to call them in 2+ years Cons We've had no issues so far, and Gusto support is very responsive. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.