--- title: "Page 5 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is Gusto the right Payroll solution for you? Explore 4231 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131882/Gusto/reviews/?page=5" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- Gusto 4.6 (4231) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Page 5 - Reviews of Gusto ## Showing most helpful reviews Showing 101-125 of 4231 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ET Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Gusto is for Small Businesses" June 20, 2025 3.0 It's a 75% application. It's 75% great, but there are few issues that could be resolved to make it a 100% great application. It's worth the money for a smaller business, but for larger enterprises, there are better solutions. Pros Ease of use. From a user perspective it is convenient with a very simple UI. Navigation is intuitive and provides an excellent user experience. The mobile app provides a very similar UX. Cons The only part of the UI that doesn't make a lot of sense is the time edit save processes. When time is edited with a note added, the user can't hit "Enter" to save the record update. In fact, clicking "Enter" will close the window without the update. In most applications "Enter" will result in the submission. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) Needed to change the way that payroll was done to support organizational changes Review Source Response from Gusto June 24, 2025 Hi Eric, Thank you for sharing your detailed feedback and for being a Gusto customer for over two years. We’re glad to hear you find the platform easy to use and appreciate the intuitive user experience, both on desktop and mobile. We also appreciate your insights about the time edit save process. Your point about the "Enter" key behavior is helpful, and we’ve shared this with our product team to improve the experience. We understand that Gusto may not cover every need for larger enterprises, but we’re grateful you find value in the platform and that it has supported your organizational changes. Thanks again for your honest feedback and for being part of the Gusto community! – The Gusto Team Sofia L. Head Administrative Assistant Accounting Used the software for: 1-2 years ### "A Great Tool for a Small Business Owner" December 8, 2025 4.0 Overall, Gusto has been a great tool for managing a business and has been very reliable - never has an issue kept employees from receiving their payments on time. Pros Gusto makes a business owner's job much easier by covering everything under their umbrella. They process monthly payroll forms for the business; separate taxes based on each employee's customizations and provide annual tax forms. Cons Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings. Review Source Response from Gusto December 15, 2025 Hi Sofia, Thank you for sharing your experience! We’re glad to hear Gusto has helped simplify payroll and tax management and that your team has had a reliable, on-time payroll experience. We appreciate your feedback around pricing and withholding customization—it’s helpful as we continue to improve. Thanks for choosing Gusto! -Gusto Client Relations Team VR Verified Reviewer Human Resource Generalist Food Production Used the software for: Less than 6 months ### "Gusto Review" May 19, 2026 5.0 It was decent. I am not sure I loved it anymore that any other HR tool that does the same functions. Pros I liked the different options Gusto gave me when it came to their platform. It was not the hardest tool to use. Cons The accessibility. I think it could be cleaned up and have an easier user interface. I would like to see some changes. Review Source VINCENT O. Vice President Consumer Goods Used the software for: 1-2 years ### "Gusto for small businesses great choice" July 23, 2026 5.0 Very easy to use, easy to install great value for the cost of the software. It also takes care of filing quarterly reports and payroll taxes. Pros Very easy to install and use. Very good value for the amount it costs. Customer support is very prompt. Cons Honestly, not many cons. Maybe it could have more professional graphics. But overall, it's very simple to install and use Review Source PG Patric G. Student Higher Education Used the software for: 1-2 years ### "Highly Recommend " October 7, 2025 5.0 Overall, I would recommend Gusto to anyone with a small business. I have used it for multiple jobs and employees are happy with the functionality. Pros The ease of use for users and accessibility of the features. Employee management is a dream and I rarely come across any bugs or issues in function. Cons If I could choose one thing that I could change would be ease of contacting assistance if the need did arise. Review Source Response from Gusto October 14, 2025 Hi Patric, Thank you so much for sharing your experience and recommending Gusto! We’re happy to hear that managing your team has been smooth and that the platform has been easy to use. We appreciate your feedback on reaching support and will keep working to make that experience even better. — Gusto Client Relations Dan J. COO Management Consulting Used the software for: 1-2 years ### "Effective but expensive tool" February 8, 2026 4.0 For employee ease, clean interface, and simple to understand platform, Gusto proved a valuable investment. Once you grow beyond a certain size, it can be limiting as you scale beyond small business needs. Pros Gusto takes a lot of the administrative struggle out of some of the more arduous but necessary business tasks. Employee management made easy. Cons While it's relatively straightforward for smaller businesses, it can be cost prohibitive and somewhat challenging to get support. Review Source KC Katherine C. COFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good enough" August 22, 2025 4.0 Gusto does the job for a reasonable price, probably not best in class but works enough for us to not make a change yet to fix the inconveniences inherent with it Pros Ease of use for employees, consistent tax reporting (an issue with past providers), decent customer communication, timesheets are easy to use Cons Not excellent support for late payroll (limited to no options), classing labor is not a very effective tool for timesheets yet, other documentation is overly simple Review Source Response from Gusto September 2, 2025 Hi Katherine, thank you for sharing your feedback. We are glad to hear Gusto has been easy for your team to use and that tax reporting has been consistent. We also appreciate your notes on payroll timing, labor classing, and documentation. Insights like these help us improve, and we will continue working to make the experience even better for you and your team. Hallye N. Operation Management Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Great for small teams" March 26, 2026 4.0 Highly rated by small teams for its simplicity and automation, though it feels limited as businesses grow or require complex HR workflows. Pros Gusto excels at automated payroll, tax filing, employee self-service, benefits administration, and smooth onboarding, ideal for small businesses. Cons Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans. Review Source CC Christina C. Office Manager Accounting Used the software for: 1-2 years ### "Gusto Usage" July 27, 2025 5.0 I thoroughly enjoy using Gusto. I am able to complete many company processes in a much timely manner than what it would take me to complete them on my own. Pros Value for money-gusto streamlines many different aspects to a business. Most importantly, payroll, taxes, and onboarding of new employees. Gusto makes life easier!! Cons They are closed on the weekends when it comes to customer support. Sometimes I wish the built in reports were different, but no big deal as I have learned to tailor my own! Review Source Response from Gusto July 28, 2025 Hi Christina, Thank you so much for your kind words and for taking the time to share your experience. We are so glad to hear that Gusto has helped streamline your payroll, tax, and onboarding processes. Making life easier for our customers is exactly what we strive for. We also appreciate your feedback about weekend support and reporting options. We are always looking for ways to improve, and insights like yours help guide those decisions. Thanks again for being a part of the Gusto community. We are grateful to support you and your team. All the best, The Gusto Team RC Ron C. Engineering and Maintenance Leader Industrial Automation Used the software for: 1-2 years ### "Simplified HR thanks to Gusto" July 27, 2026 5.0 Pros Managing payroll, benefits, and onboarding for new engineers becomes child's play. Gusto automates tax filings and hours tracking, freeing me from heavy administrative burdens. Cons The tool is ideal for US-based teams, but becomes less suitable when handling international contracts or labor regulations specific to regions outside the US. Review Source KJ Kim J. HR Management Utilities Used the software for: 1-2 years ### "Gusto does what's needed to make paying people straight forward. " May 10, 2025 5.0 Overall I have been happy with Gusto. There is a live person you can get ahold of when needed. They are constantly improving their platform to make things easier for the busy business owner that is doing it all. Some highlights are the time tracking and scheduling. Some complaints I get from my team is that the kiosk doesn't clock you out. I think that if you don't hit the buttons just right your entry isn't processed. Pros Gusto does it all and they have great customer service. I have called many times and typically my problems are fixed within a few minutes. They tend to have good follow through with issues. They are committed to improving their platform regularly. This is helpful. I was glad they've added time tracking for contractors. This makes paying people straight forward. Cons Not a huge fan of their al-a-cart pricing. It is quite a bit extra per month for HR services. Most of which you can google on your own. I think they could benefit from asking long term customers for feedback. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Team was growing and we needed a more cost effective inclusive product. Review Source Response from Gusto June 7, 2025 Hi Kim, Thank you so much for your detailed and thoughtful review. We’re glad to hear that Gusto has helped simplify payroll and contractor time tracking for your team, and we appreciate you calling out the responsiveness of our customer support. It’s great to know we’ve been able to meet your needs as your business has grown. We also value your feedback on pricing and features. Your point about long-term customer input is a helpful reminder, and we'll share this with our product team. We're always working to enhance the platform in ways that truly support small business owners like you. Thanks again for being part of the Gusto community. We’re grateful to support your team. Warmly, The Gusto Team JS Jessica S. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to Use" August 7, 2025 4.0 I have had no issues with Gusto as a Manager. I would say the cost of the app is high even though we are a non-profit organization. Pros The wallet function, benefits area, the PTO request function, and ability to sign in with biometrics. Cons There is no scheduling function where staff can swap shifts with each other. Lack of gps tracking function when clocking in and bread crumbs. Review Source Response from Gusto August 12, 2025 Hi Jessica, Thank you for taking the time to share your feedback. We’re so glad to hear you’re enjoying features like the Wallet, benefits tools, PTO requests, and biometric sign-in. It’s great to know these have been helpful for you and your team. We also appreciate you highlighting where we could improve. Scheduling functionality, shift swapping, and GPS tracking are valuable ideas, and I’ll be sure to pass your suggestions along to our product team for consideration. We understand cost is an important factor, especially for non-profit organizations, and your perspective helps us think about how we can better support customers like you. If there’s anything we can do to make your experience even better, we’re here to help. Thank you again for sharing your thoughts and for using Gusto. – Chelsea B. Gusto Client Relations Team VINCENT O. Vice President Consumer Goods Used the software for: Less than 6 months ### "Gusto review." August 27, 2025 5.0 Great customer service. Very cost-effective. Very efficient. It gives you many options for all your hr needs. Pros Great customer service. Very easy to set up and to use. Very cost-effective, one-stop shop for all your hr needs. Cons Easy to set up. Easy to use. Very simple. Not expensive and a complete hr tool for your company's needs. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto More complete, everything in one place, ease of use. Review Source Response from Gusto September 2, 2025 Hi Vincent, thank you for sharing your experience. We are glad to hear Gusto has been easy to set up and use, and that it has provided a cost-effective, all-in-one solution for your HR needs. We appreciate your feedback and are happy to support your team. VM Vincent M. Operations Manager Consumer Services Used the software for: 1-2 years ### "Unhappy with customer support - 401k Integration" August 27, 2025 3.0 17 weeks of behind 401k contributions. Very hard to get answers from their team that works in this department. Pros Easy to setup and get going for the most part, its a good option for small businesses. Cost are pretty reasonable for the value you receive. But you get what you pay for I suppose. Cons Retirement contributions have not been going into the correct accounts! Could we get some support from Gusto about your existing products please!?! 😠 17 weeks of behind 401k contributions, and it's not 100% Gusto's fault but my experience is that it's been very hard to get answers from their team that works in this department. Emails not responded to. Happy to change my review because otherwise it's worked out well for us so far. Please contact us immediately. Review Source Response from Gusto September 2, 2025 Hi Vincent, thank you for sharing your experience. We are very sorry to hear about the difficulty you’ve had with 401(k) contributions and with getting timely support. We understand how important this is and want to help make it right. Since this is a public review, we are not able to locate your account details here. Please reach out to us at support@gusto.com so we can connect you with the right team to review your case. We appreciate your feedback and the opportunity to improve your experience. EO Erica O. HR Hospital & Health Care Used the software for: 1-2 years ### "Great for companies and easy for employees to use." January 5, 2026 5.0 All the staff loved Gusto. It had a lot of great features. It offered a service that let you borrow money until your next paycheck. Pros We loved Gusto! It was easy to use and easy to find things and get around the site. Finding time sheets and end of the year documents was really simple. Cons There were no cons. All the employees really enjoyed the features. I think the only thing it didn't provide a few years ago was timesheets and being able to schedule. Review Source Response from Gusto January 13, 2026 Thank you for the review, Erica. We’re glad Gusto has been easy for both your team and employees to use, especially when it comes to timesheets and year end documents. We appreciate you sharing your experience and feedback. Gusto Client Relations Bryce S. Software Implementation Construction Used the software for: Less than 6 months ### "Highly Recommend Gusto!" August 26, 2025 5.0 Pros Gusto makes payroll and HR tasks much easier with its clean, intuitive interface and automated processes. It handles tax filings, benefits administration, and direct deposits seamlessly, which saves a lot of time. The employee self-service portal is well-organized, letting team members update information and access pay stubs without constant admin involvement. Cons Sometimes customer support response times can be slower than ideal, especially during peak payroll periods. The platform also has occasional limitations in customization for more complex pay structures, and certain reports could offer more flexibility in filtering and exporting data. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) We wanted something that was a little more user-friendly and cost-effective. Review Source Response from Gusto September 2, 2025 Hi Bryce, thank you for the glowing review. We are so glad to hear Gusto has made payroll and HR tasks easier for your team and that the self-service features have been helpful. We also appreciate your feedback on support response times, customization, and reporting, and we will keep this in mind as we continue to improve. NH Neil H. Franchise Owner Sports Used the software for: 2+ years ### "Gusto-Great Payroll Company" May 27, 2025 5.0 I have used Gusto for several different businesses and I have no plans of changing anytime soon. Gusto makes our weekly payroll very easy. Pros It is very easy to use. I especially like the straightforward pricing model. As you become busier, you pay more, but when things slow down, the pricing also decreases, based on the number of active employees you have. Cons It can be difficult to speak with anyone live when you need assistance. However, they are pretty reliable with calling customers back. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Gusto I like the pricing model and set up/transion was very easy. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I switched for better pricing. I like the model they have as you pay for users instead of a standard rate. Review Source Response from Gusto June 7, 2025 Hi Neil, Thank you for the wonderful review and for trusting Gusto across your businesses. We’re glad to hear our pricing model and ease of use have made payroll simpler for you. We appreciate your feedback about support and will keep working to improve in that area. Thanks again for being a loyal customer. We look forward to continuing to support your payroll needs. Sincerely, The Gusto Team RF Rebekah F. Personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect for new business " July 20, 2026 4.0 So far I am very pleased! The customer supper and ability to jump on a call with a live person instead of an AI chat bot is really what drew me! As a business owner who is brand new to running payroll I needed something I could feel confident in getting assistance with and Gusto definitely checks that box Pros I’m very satisfied with the ease of this program. It was simplistic to get my business signed up. The clear steps on setup was surprisingly simple and quick Cons I would say more clarity on what documents are actually necessary. Some of the prompts are just for you to upgrade which makes it seem like it’s a requirement when it isn’t Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Gusto Cost of service and ease of use with setup Review Source YP Yolanda P. Founder Education Management Used the software for: 1-2 years ### "Gusto For The Win!" August 17, 2026 4.0 It’s still overall slightly better than ADP. Gusto has a clock in feature that is an add on with company accounts. They also have a debit card that arrived in a couple of days. Pros Gusto is very easy to use. There aren’t any problems with chat and logins. I have had some problems and chat corrected issues . Cons I was automatically opted into their retirement , I like to have a say in my retirement options. I had to double check my details in that portion of the app. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) The company switched products because Gusto cost less in different ways. Review Source VH Vontavius H. Chief Executive Officer Real Estate Used the software for: 2+ years ### "They’ve improved a lot" March 16, 2026 4.0 It’s been mixed my overall experience the user interface is good but there’s definitely room for improvement Pros The most thing I like about Gusto is ease of deployment and payroll management. You can get payroll ready in under 30 mins Cons What are the things I like least about gusto is the increase in price without adding value. Customer service could be better. Review Source FD Fran D. Clinical Psychotherapist and Director Mental Health Care Used the software for: 1-2 years ### "A lot of money for little pay back " March 26, 2026 3.0 overall the experience was good. at times it was difficult to navigate to find what i was looking for and it took me repeated searches. Pros The set up seemed easy, emails went to contractors and they were able to fill out all needed. I was able to review with ease. Cons The cost, it is very expensive for small business. We ended up leaving due to the cost of it. Having to do repeated searches to find things. Review Source SA Suman A. TAx preparer and Licensed Producer Accounting Used the software for: 6-12 months ### "Still the Best HR & Payroll Tool — Even Better Over Time" May 27, 2026 5.0 We've been with Gusto for a while now and it continues to be one of the best decisions we made for managing HR and payroll. It's reliable, easy to use, and the team has clearly been working on improvements. For any small to mid-sized business looking for an all-in-one HR and payroll solution, I'd still highly recommend it without hesitation. Pros After using Gusto for even longer now, I'm still really impressed. The payroll automation has gotten smoother and the employee self-service portal keeps getting better. Our team loves being able to access their pay stubs and W-2s without any help from us. The onboarding flow for new hires has also improved noticeably — it saves us so much time. Customer support has been more responsive lately too, which makes a big difference. Cons The pricing is still a bit steep for smaller businesses, and I wish some of the more advanced features were available on the lower tier plans. Occasionally the system runs a little slow during peak times like payroll processing days. Nothing that's made us consider switching, but areas they could still improve on Review Source BK Brianna K. Social Media Manager Civic & Social Organization Used the software for: 1-2 years ### "Top Tier Customer Service" October 18, 2025 4.0 Pros I've used Gusto as an employee of several small businesses and start ups, and there's always been incredible customer support. During my time using Gusto, it was pretty easy to use and any questions I had were always answered right away by Gusto's team. Even after I left a company who used Gusto, the team at Gusto were able to help me track down my W2s or other resources I might need. Cons When using Gusto, there were some bugs and issues, like issues with loading, and issues where it couldn't access information. However, customer service was always ready to resolve any problems that came up. Review Source Response from Gusto October 27, 2025 Thank you so much, Brianna. We’re so glad to hear our team has been able to support you quickly and help you access what you need, even after moving on from a previous company. We appreciate you sharing your experience and your kind words about our customer support. Your feedback about occasional loading issues is also greatly appreciated as we continue to improve Gusto. VR Verified Reviewer Consultant Non-Profit Organization Management Used the software for: 1-2 years ### "Get your payroll done" March 18, 2026 4.0 Pros It is definitely a product that provides good value for the money. I've been using it for a couple of years now and it works great. They provide regular updates and keep you informed as to when things need to be done. Cons Sometimes it can be a challenge getting ahold of anyone to help since it's all online. The length of the process make take a bit longer. Review Source SC Sean C. Owner Automotive Used the software for: 6-12 months ### "A great HR tool for small to large companies" November 13, 2025 5.0 Pros The value for money is great with gusto. The features and benefits offered and ease of use were selling points for us over some of the other options out there. Cons It was a little tricky figuring out our own taxes for W4 employees but they explained it well once contacting customer support. Review Source Response from Gusto November 28, 2025 Hi Sean, Thank you so much for sharing your review — and for choosing Gusto for your team. We’re thrilled to hear that the value, features, and ease of use stood out to you when comparing options. That means a lot to us. We also appreciate you mentioning that getting your W-4 employee taxes set up felt tricky at first. It’s great to hear our support team was able to walk you through it clearly. Feedback like this helps us continue improving the setup experience for new customers. Thank you again for the thoughtful review and the 10/10 recommendation. We’re grateful to support your business. -Gusto Client Relations Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.