# Page 68 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 68 - Is Gusto the right Payroll solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 68 - Reviews of Gusto ## Showing most helpful reviews Showing 1676-1700 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Vice President Architecture & Planning Used the software for: 1-2 years ### "Used Gusto to receive payment from a client. " July 13, 2018 4.0 We received electronic payment through the software, which was nice. Pros Interface seemed easy to use and straight forward. The product seems to have good security functions. Cons There was limited information concerning my side of the transaction. This could be attributed to the client controlling the interface. Review Source Zach S. Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Fabulous tool that puts everything employees/HR managers need a few clicks away" December 20, 2018 5.0 Excellent tool with helpful integrations, pleasant branding and good support. Pros Gusto has a great interface, but above all else it saves valuable time for big teams - employees and managers alike. Cons I wish they had a few more charities on their automatic donation list. Review Source mM madeline M. marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Gusto was great" January 14, 2022 4.0 Pros I thought this product was great because it was very easy to use. Cons For some reason, and maybe it was the employers choice, but I felt it was hard to every week put in hours... You almost had to put in your hours every single day or else you could potentially forget the amount you worked. Review Source RM Roxanne M. RN Hospital & Health Care Used the software for: Less than 6 months ### "Positive reviews" October 19, 2023 3.0 n/a Pros That you could see your pay, time and benefits Cons I did not have any issues with Gusto. It worked for what it was supposed to do. Review Source TR Trevor R. COO & Co-Founder Consumer Electronics Used the software for: 6-12 months ### "Easy to Use & Instills Confidence in Our Payroll Activities" June 3, 2021 5.0 Gusto has taken a point of anxiety and turned it into a seamless and easy process. I no longer worry if we are running payroll correctly and meeting legal requirements, and it takes a fraction of the time. Pros Payroll activities and associated compliance requirements take time away from other important tasks, and Gusto allows me to focus on other activities while knowing that we are compliant. When manual inputs are needed by me, the Gusto UI and customer support makes it very quick and easy. Cons There have been times when I needed a quick answer from customer support and it took longer than expected, however this was during busy times coming up against payroll compliance deadlines. I have also run into confusion when making manual off-cycle payments and paying employees vs contractors, however these have been improved over time. Review Source SS Samuel S. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Perfect for Small Businesses" March 12, 2019 5.0 Pros This is a great solution which has brought some of our HR administration into the 21st century. On boarding new employees is digital and automatic. Provides a self-serve portal for employees that has a good interface which is clean and easy to use. Cons Wish there were a couple more features available, but since we've been using it there have been some great features which have come out and I'm confident in the development team to continue building more value into this solution Review Source PM Peter M. President Hospitality Used the software for: 2+ years ### "great product" February 13, 2019 5.0 I am an old customer so got the middle plan, but was grandfathered in. Love that with Guideline they handle all the 401K at a minimal cost and that Gusto integrates with so many other companies. They do not handle my insurances but working on that Pros really great product for the price Likes that they intergrate with Guidline 401K, Deputy (scheduling) & quick books. The easy of use and the amount of features that you get the price Cons That they are not 100% responsible for paying taxes on time. I have not had an issue with this Review Source HA Heather A. Managing Partner Marketing and Advertising Used the software for: 6-12 months ### "Great solution" July 9, 2019 5.0 I love that I can now offer employees benefits without the signficant expense of other solutions. Pros I love that this integrates with Xero and it provides the exact payroll and compliance services I need. Cons Nothing. So far, it's been awesome! We have had a great experience. Review Source Adam D. Director, Business Development Information Services Used the software for: Less than 6 months ### "Easy to use for startups + large enterprises! " April 29, 2020 5.0 Gusto is great for any business, regardless of size. Ease of use is the biggest driver for me. Pros We use Gusto for all our internal and consulting payroll. Very easy to use and comes with a lot of nice bells and whistles. Great application! Cons I do not have many cons for the application. It is very good about updating when pay periods are taking place and provides easy downloadable payment statements. Highly recommended! Review Source VR Verified Reviewer Marketing Manager Used the software for: Less than 6 months ### "Easy Way to See My Pay!" March 19, 2018 5.0 Pros I am not the administrator of this software, but I am the user and I love it! Gusto sends awesome little paycheck snapshots to my email on the day I get paid and informs me of my pay and taxes. It's user friendly and the layout is easy to understand. Cons There really isn't anything I don't like about Gusto. From a user perspective, it has everything I need to know or want to know about my pay/taxes. Review Source VR Verified Reviewer Sales Internet Used the software for: 6-12 months ### "Yay! HR doesn't have to stink!" July 19, 2018 5.0 Pros Gusto is pretty, and so user-friendly. It's easy for employees to make changes to their payroll deductions on where the money is being deposited--I change my allocation between checking/savings on the regular and it's so nice not to have to email back and forth with an HR person to make changes. Cons I literally have no negative things to say about gusto--love everything, down to the happy sketches. Review Source TH Trey H. General manager Food & Beverages Used the software for: 2+ years ### "Gusto makes small business payroll make sense" September 8, 2020 5.0 Stellar. Seamless Pros Ease of use! Gusto helps make weekly direst deposit happen without having to pay bookkeeper time Cons gusto did exactly what I needed it to! no complaints here Review Source Jeremy R. Account Executive Computer Software Used the software for: 6-12 months ### "Great Payroll Tool" December 12, 2018 4.0 I had a wonderful experience with Gusto. Pros Gusto is the perfect payroll tool for small and medium size business. The functionality and cost is great and I would recommend it to any small and medium size business. Cons As Gusto is the perfect tool for small and medium size business, the functionality lacks when your company begins to grow. Once you begin to grow, I would recommend looking at different softwares. Review Source VR Verified Reviewer Managing Director Management Consulting Used the software for: 1-2 years ### "Gusto is easy to use on the employee side" May 3, 2022 5.0 Pros My favorite part of the platform is the app Cons I wish I could upload expenses through the app Review Source LH Laura H. Operations Manager Computer Software Used the software for: 1-2 years ### "Gusto is the best!!" September 22, 2020 5.0 Pros Having used it both as an employee and now as an admin, it is super easy to use. It's really easy to find what I need. The reporting is helpful and I love the fun and clean design. Cons No cons in my opinion. It continues to get better and better. Review Source rM robert M. owner Consumer Services Used the software for: Less than 6 months ### "Nothing but Headaches" February 21, 2020 1.0 Terrible experience. I spend more time talking to their support than I've ever spent dealing with payroll in my life. Stick with a local payroll processor, more expensive but way less headaches. Pros Inputting is easy. website layout is intuitive. Cons Absolute nightmare getting employees paid on time. Constantly getting notified that my employees aren't getting paid on friday although i run payroll 4 days in advance. Employees are getting emails saying they aren't getting paid this week. Now i have to field calls from them. They withdraw the funds from my bank account on weds but claim not to have the money until the following tueday so then i can't run payroll again until then and in the meantime everyone's getting emails saying they aren't getting paid. Horrid experience. Review Source Response from Gusto February 26, 2020 Hi Robert, thanks for providing us your feedback. We follow ACH Guidelines for our processing time (4 business days). However, for some customers who meet a variety of criteria, we have expedited 2-day processing. It looks like you were able to connect with a representative about why your payroll processed on 4 business days, and they were able to troubleshoot a solution so you were able to pay your employees on time. Please don't hesitate to call our customer support if you have any further issues! JP James P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto" April 27, 2021 4.0 It does exactly what it's supposed to do. Make sure everyone gets paid and reminds me of the things I need to take care of what the government. Pros Has a one-man show I just wanted to make sure that I was able to pay myself and that all the proper taxes would go to that respected institutions. I just wanted to make sure all my bases are covered. Cons It takes a few days from the time I run payroll to the time I get paid. That's the only thing I don't like. Reason for choosing Gusto I could not gets any customer service with Intuit an ATP seemed expensive for for my needs. Review Source ND Nage D. CCO Marketing and Advertising Used the software for: 1-2 years ### "No Longer Overwhelmed By Payroll" September 6, 2018 5.0 Pros EASY TO USE. The account set up leads you by the hand and through a process that in the past seem to be reserved for financial gurus and HR super humans. As a creative business owner I had a great understand of what everything was. Amazing features like establishing the Owner's draw from a salary - keeps the balance of personal and business profit very clear. Cons My business is a combination of employees and contractors, unfortunately compensating contractors is not really a feature on Gusto. With it's beautiful UI and language, you would think it would want to cater to the new business model of employees and contractors. Review Source NG Nate G. Owner Medical Practice Used the software for: 2+ years ### "Best Payroll - by far" March 10, 2021 5.0 LOVE that I can simply type in numbers (hours) and Gusto does the rest! Pros Gusto is the best payroll software by far!!! It is so simple to use, it's ridiculous. Very easy to type in hours and they software does all of the calculations itself. There are items that you can customize if needed. The support is also great and above expected! Cons Nothing. There are no negatives at all. Such a simple software to learn to use. Login it quick as well. Review Source lM lacy M. pet care Consumer Services Used the software for: I used a free trial ### "Good for small buisnesses" December 9, 2020 5.0 Costumer service is extremely responsive and checks in maybe a little too much. They will call you every week to see "how things are going" which gets annoying. overall its a great service and ill consider it in the future with the hope that they improved the IC options. Pros I really liked how easy the program is to set up. Its a weight off of my shoulders to not have to run tedious pay roll every other week. The program allows you different options on when, how often and different methods of payments. I really enjoyed that it automatically generates taxes at the end of the year. I think its affordable for small business who dont want to shell out heavy amounts of cash for a CPA. The interface is easy to navigate which is a huge plus. Cons I didnt like that the options for independent contractors was so limited and confusing. Over all I did not sign up as I need more flexibility with IC payments. Covid hit soon after which hit my business hard so theres no use of it now however, if we grow again i will consider signing back up. Review Source Derek E. Front-End Web Developer Information Services Used the software for: Less than 6 months ### "Gusto completely changed the way our company's HR operated." November 30, 2018 5.0 Our old software was not able to integrate with all of our needs. Gusto's seamless integrations with all of the leading software has been huge for our company. Pros The functionality and features were the true selling point for our company. Gusto made our live incredibly easy compared to our old software! Would recommend to any company. Cons Thus far we have not ran into any negatives while using this software compared to our old software. Review Source VR Verified Reviewer Material Control Construction Used the software for: 2+ years ### "Useful" November 13, 2019 5.0 Pros Everything seems to work as intended and the suggestions are nice Cons There should be some sort of discover different items fields Review Source RK Richard K. Engineer Civil Engineering Used the software for: 2+ years ### "All you need for payroll purposes" June 21, 2021 5.0 Overall experience with Gusto has been nothing short of great since the day it's been implemented as our payroll system. Pros All documents, information, everything is all electronical and makes it all easier to store and retrieve information Cons There's really not much that i dislike about the software. It truly his the mark of an overall solid product. Review Source Dylan W. Research Scientist II Biotechnology Used the software for: 2+ years ### "Reliable software for direct deposit & tax" February 15, 2022 5.0 Pros I like that they also store your tax information on it and you can just download it when filing taxes. I haven't encountered any problems for a couple years using it on direct deposit. Cons Can't say much. It's pretty easy to use for payroll, compared to some other payroll software I've used this one is probably the best. Review Source CS Cory S. Owner Operator Restaurants Used the software for: 1-2 years ### "Highly recommend" May 20, 2020 5.0 Employees can easily see their W2s at the end of the year, see their stubs and how much tax is deducted. They can see how quickly they will get paid. A reminder for them. Never had any issues (except when there would be maintenance). Pros Very quick and easy to use for your payroll. It has great reminders for when to run payroll and deadlines for how long you have until you missed your date. Good interface. Cons There really is nothing I dislike about it. Reason for choosing Gusto Cheaper for us to use. Better navigation throughout the aite and easier to use. Better reminders and good for employees. User friendly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.