# Page 8 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Gusto the right Payroll solution for you? Explore 4202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4202) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 8 - Reviews of Gusto ## Showing most helpful reviews Showing 176-200 of 4202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Alec R. Owner, President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Service and Features for the Price" January 1, 2025 5.0 I looked at Gusto back when they were Zen Payroll and chose a different software when it became time to use a payroll/HR system. I switched to Gusto during COVID and haven't looked back. They take care of all the tax filings throughout the year for all types of employees and I just started taking advantage of the employee benefits features this past year. It's a bit of "pay to play" for some features (such as next-day payroll) but for all the benefits, it's worth it. Pros Super easy to navigate and plenty of options to operate small business benefits and payroll Cons A little bit complicated to set up specific payroll features but customer support is very helpful Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto more HR options available as we were growing Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) lower cost and shorter payroll processing Review Source CM Cagney M. Artist Arts and Crafts Used the software for: 6-12 months ### "Good with Gusto" December 20, 2024 4.0 Overall the experience while using Gusto was good. It was accurate, informative and simple to use. No extra nonsense and no frills. Pros What did I like most about the Gusto app?me it was the ease and simplicity of the whole thing. They made it fast, easy, and secure to track my hours. Cons To be honest, I don’t have any complaints or problems about the Gusto application. It did what I needed it to do and that’s all I can ask for. Switched from [Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/) Switched from the Buddy Punch application when I switched my employers. Review Source AR Antonio R. Client Experience Lead Furniture Used the software for: 1-2 years ### "User friendly. " January 5, 2025 5.0 Great app. Super user friendly, most jobs should use it this is the future of time management apps and even HR level things needed for employees. You can add or decline insurance it’s all such a breeze and delight to use. Pros Easily most user friendly app. I’m able to do everything on my phone. Submit sick time & PTO. I also am a lead over 2 reps and can improve their payroll as well. You can fix timesheets and deletes shifts with ease and only have to leave a note in most cases. Cons I only can approve time sheets from web not the app. It’s slightly annoying but not the worst. Review Source GW Gary W. Owner Food & Beverages Used the software for: 1-2 years ### "Falsely Overcharged" March 5, 2025 1.0 I was over charged for a service I did not order… I order the basic plan and they’ve been charging me for the plus plan for over 14months… I requested a refund and they denied. I requested the corporate office number they denied… unprofessional representative Pros Easy to run payroll Cons I was over charged for a service I did not order… Denied a refund. Denied to speak to manager Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not happy Review Source Response from Gusto June 7, 2025 Hi Gary, Thank you for your feedback. We’re sorry to hear about your experience with billing and understand your frustration. We strive to provide clear and accurate billing and regret that this was not your experience. Your comments have been noted as we continue to improve our service. Thank you for your time, The Gusto Team HR Hannah R. Billing Specialist Law Practice Used the software for: Less than 6 months ### "Gusto is your New Piggy Bank! " December 16, 2024 5.0 I have greatly enjoyed using Gusto for my company's payroll. As an employee, they make it so easy to access my documents as well as make any changes/updates instantaneously. Pros I LOVE the user interface for Gusto, they make HR so easy for the employee. I have enjoyed the ability to clock-in/out as well as see all of my HR benefits documents in one central location. Cons Nothing, even their debit card aspects are not pushed onto the user, it is simply there as an added bonus/ease of use. Review Source TM Tim M. owner Construction Used the software for: 6-12 months ### "Payroll? Gusto’s on it" May 19, 2025 4.0 Pros Gusto is good for sending payroll and manage employee info. It calculates taxes and pay automatically so no need do manual. Add new employee easy and everything stay saved in same place. Cons Some options seem hard to find if you want to change after.Interface looks clean but not always clear where to click Review Source Response from Gusto June 7, 2025 Hi Tim, Thanks for your feedback! We’re glad to hear Gusto is helping you manage payroll and employee info easily. We appreciate your note about navigation and will keep working to make everything even clearer and easier to find. Thanks for choosing Gusto! The Gusto Team VR Verified Reviewer administrative Business Supplies and Equipment Used the software for: Less than 6 months ### "great balance between quality and price" May 6, 2025 5.0 Gusto is a great tool for small and medium-sized businesses looking for HR efficiency. I would definitely recommend it to any team that needs effective personnel and payroll management. Pros The interface is very intuitive and easy to use. I especially like the reporting and direct employee payments. I'd also like to highlight the onboarding tools. Cons The only drawback I would point out is that it sometimes takes a while to respond, and some advanced features are only available on higher plans. Review Source Response from Gusto June 7, 2025 Hi there, Thank you for the kind words and for taking the time to share your experience with Gusto. We're so glad to hear that you've found the platform intuitive and especially useful for onboarding, reporting, and direct payments. We appreciate your feedback about response times and feature availability across plans. We’re always working to improve both the experience and value for all of our customers, and input like yours helps guide that work. Thanks again for recommending Gusto. We’re excited to keep supporting your business as it grows. Best, The Gusto Team MM Madison M. Speech Language Pathology Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Gusto is Great!" March 7, 2025 5.0 I think Gusto is a great platform for employees and businesses to use. I have really no complaints, and use the software mostly to view my paystubs and request paid time off. Pros I thought Gusto as a platform made the onboarding process at my new job very efficient. I also like how I can access everything I need (PTO, payslips, Tax info, paperwork, etc) in one place. Cons During onboarding at times when uploading documents the software can become overwhelmed, but it still was a lot more efficient than trying to e-mail each document to human resources. Review Source Response from Gusto June 7, 2025 Hi Madison, Thank you for sharing your positive experience with Gusto! We're glad to hear that the onboarding process was smooth and that having everything in one place has made managing your payroll and PTO easier. We appreciate your feedback about the occasional document upload hiccups and will keep working to improve that experience. Thanks again for your support! Best, The Gusto Team SG Shaune G. Sales manager Retail Used the software for: Less than 6 months ### "So so peoduct" June 3, 2025 2.0 So far you said four times and out of the 4×1 time funds were not put into the account for employees Pros Being able to be paid early is a great benefit of using the Gotal app and savings account but when it doesn’t work, it creates a big Cons There have been times when the app hasn’t worked and payroll had to be wired to clients accounts, which made us also have to reimburse for wire transfer fees Review Source Response from Gusto June 7, 2025 Hi Shaune, Thank you for sharing your feedback. We’re glad to hear you appreciate the early pay benefit through the Gusto app and savings account. However, we’re sorry to learn about the challenges you’ve experienced with app functionality and payroll processing. We understand how important it is for payroll to be reliable and for fees like wire transfers to be minimized. Your feedback is valuable and helps us identify areas for improvement. If you’d like to provide more details or need assistance, please feel free to reach out to our support team. We’re here to help. Sincerely, The Gusto Team TL Tanya L. Payroll Administrator Facilities Services Used the software for: 6-12 months ### "Easy to get started" May 13, 2025 5.0 Pros Gusto is actually pretty smooth for handling payroll. Things like direct deposit and tax forms are easy to check, I never really had issues with that part. Cons Though when I tried to dig into more advanced features, it wasn’t that clear where to start. Could use more built-in help Review Source Response from Gusto June 7, 2025 Hi Tanya, Thanks for sharing your experience. We're so glad to hear that payroll, direct deposit, and tax forms have been smooth for you. We appreciate your note about accessing more advanced features—making those tools easier to find and use is something we're actively working on. Your feedback helps us improve. Thank you, The Gusto Team KH Kristin H. Owner Medical Practice Used the software for: 1-2 years ### "Good payroll system" March 30, 2026 5.0 I have had a good overall experience with Gusto. It does what it is supposed to and integrates to FreshBooks. Pros Gusto has been a great platform for payroll. They manage submitting all tax payments. They have great reminders for your tasks by email and on the dashboard. Cons I really have nothing bad to say about it. The prices seem high but they are similar to other platforms. Review Source EE Elizabeth E. Vp Chief Publishing Officer Media Production Used the software for: 1-2 years ### "Gusto: For your easy Payrolls" December 2, 2024 5.0 I have had an awesome experience so far because Gusto has made my HR/Administration roles very easy. With this I can set up payroll without stress. The employees too can access their portal and update some information without any stress. My highlight is the automatic direct payments, compliance and even tax filing. Gusto is just a time saver. Pros What I love the most is the fact that it helps you to handle direct deposits and is very easy to use. You do not need to be so tech-savvy to use it. Cons I think that all benefits should be equal. What I mean is that there should be no restrictions on certain states. Review Source ES Ellie S. Marketing Consultant Research Used the software for: 6-12 months ### "Great tool for freelancers" April 22, 2025 5.0 As a full-time freelancer, I've used countless products for invoicing, receiving, and hours tracking. This has been one of my favorites Pros Great ux design, simple and easy to use for freelancers working for multiple companies Cons I didn't have any major complaints about Gusto, other than how my employer set it up Review Source Response from Gusto June 7, 2025 Hi Ellie, Thanks so much for your review. We’re thrilled to hear that Gusto has been a helpful and easy-to-use tool in your freelance journey. It’s great to know the user experience has stood out, especially given your experience with other platforms. We appreciate your feedback and hope Gusto continues to support your work across teams. All the best, The Gusto Team KM Katie M. COO Hospitality Used the software for: 1-2 years ### "Gusto provide efficient and clean processes, with easy to use software." February 3, 2025 5.0 Gusto has been a great tool for our HR Management, time tracking and tax information collecting tool for our small business. Pros Gusto provides clear instruction and definitions for a variety of hiring categories. The tax options for hiring and onboarding are clear. The time tracking tool is efficient. Cons It would be helpful to include scheduling tools for staff. Review Source Response from Gusto February 21, 2025 Hello Katie, Hi there, Thank you for your thoughtful review! We're so glad to hear that Gusto's intuitive processes, tax options, and time tracking tools have made hiring and onboarding easier for your business. It’s great to know we’ve been a valuable resource for your HR management. We also appreciate your feedback on scheduling tools! We’re always looking for ways to improve, and I’ll be sure to share your suggestions with our team. If there’s anything else we can do to support you, don’t hesitate to let us know. We’re grateful to be part of your business journey! GF Glenn F. President Automotive Used the software for: 2+ years ### "Good payroll" January 21, 2025 4.0 Much better than other payroll and time tracking. Easy for self service and onboarding Pros Easy to use, easy to navigate and utiliz Cons Sometimes there are unexplained glitches and can't call right aaway Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) $ and complicated to use paylociy. Annoying to have to run a PDF report just to verify payroll before submitting. Review Source ZM Zach M. Owner Marketing and Advertising Used the software for: 2+ years ### "Use for all my clients" March 13, 2025 5.0 Pros Easy to manage getting paid from multiple clients. Cons I wish it had automatic invoice settings so I don't have to manually send. Review Source Response from Gusto June 7, 2025 Hi Zach, Thanks for sharing your experience! We’re glad Gusto makes managing payments from multiple clients easy for you. We appreciate your feedback about automatic invoice settings — it’s a great suggestion that we’ll keep in mind as we continue to improve. Thanks for being part of the Gusto community! Best, The Gusto Team ME Madison E. Quality Improvement Consultant Hospital & Health Care Used the software for: 1-2 years ### "We Love Gusto!" August 25, 2025 5.0 Pros Gusto is amazing! We have used these for various staff holidays and our team loves their feasibility and a great deal of gift card options. Cons I honestly don't have anything bad to say about Gusto, only that I wish there were a few more options for companies to choose from. Review Source Response from Gusto September 2, 2025 Hi Madison, thank you for the wonderful review. We are so glad to hear your team is enjoying Gusto and the flexibility it provides. We appreciate your feedback on gift card options and will keep it in mind as we continue to improve. CR Chidz R. News correspondent Broadcast Media Used the software for: 1-2 years ### "Easy To Use Payroll System " November 16, 2024 5.0 It an easy platform to use and one that has many features. Pros Gusto has offered us an amazing payroll system which is easy to use. It has simplified the process of paying our employees. Cons I have nothing to dislike with this platform. Review Source GM Gustavo M. Manager Retail Used the software for: 1-2 years ### "Mucho Gusto con Gusto" October 3, 2024 5.0 After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and payments. I've been able to take full advantage of this platform's automated functionalities, such as automatic salary calculation, tax filing and payment, and employee benefits management, which has saved me a lot of time and minimized errors. However, as my business has grown, I've felt that costs have increased since pricing is per employee. Overall, my experience with the software has allowed me to have frictionless payroll management, which has been key to business growth, although I might be evaluating options to better manage costs in the long run. Pros What I like most about Gusto is its comprehensive approach, as it can combine ease of use with automated payroll and tax management. The platform automatically calculates and processes wages, files and pays payroll taxes, and manages benefits such as insurance and retirement plans. All of this happens in an intuitive and user-friendly interface, meaning that users can manage these processes without needing to be experts in payroll or accounting. It is very useful for small and medium-sized businesses that do not have so many departments. Cons What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing model includes a base fee plus a cost per employee, which can quickly add up if you have a growing workforce or decide to use more advanced features like benefits administration and additional HR tools. Review Source Response from Gusto October 9, 2024 Thank you, Gustavo, for your detailed and thoughtful review! We’re glad to hear that Gusto’s comprehensive approach to payroll and tax management has been helpful in streamlining your business operations. It's great to know that the automated features and user-friendly interface have saved you time and minimized errors. We understand your concern about pricing as your business grows, and we appreciate your feedback on this. We're always working to offer the best value, and your insights help us improve. If you ever have questions about optimizing your plan or exploring features, feel free to reach out. We’re here to support your continued growth! -Gusto SS Sylvester S. Co-CEO Telecommunications Used the software for: 2+ years ### "FSA unusable. BBB likely will investigate in the future" September 30, 2024 3.0 We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information. The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team. While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere. Pros platform online is modern and easy to use. Cons We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information. The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team. While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere. Review Source Response from Gusto October 9, 2024 Hello Sylvester, Thank you for your honest feedback. We’re sorry to hear that your experience with Gusto’s FSA platform has been frustrating. This is not the level of service we strive to provide, and we understand how important it is for FSA claims to be processed smoothly. Your concerns are valid, and we’re committed to reviewing the process to ensure clearer communication around claim decisions and to improve the overall experience. We appreciate your continued use of Gusto for payroll and HR features and would like to work with you to address these issues directly. Please reach out to our support team so we can better assist you. Your feedback is invaluable as we work to make meaningful improvements. -Gusto VR Verified Reviewer CoFounder and Executive Director Education Management Used the software for: 2+ years ### "Gusto makes payroll and benefits easy to set up and grow" December 7, 2024 5.0 I'm a huge fan of Gusto and recommend it for small businesses and nonprofits looking to set up or streamline payroll and benefits. Pros Gusto provides everything you need for payroll, hr, and employee benefits management. I really appreciate how quick their support team is to help us with any needs that arise. Cons When setting up health benefits, you'll need to download pdf of the health plans to see all the fine print details from the providers (ie Blue Cross, UHC). Gusto's support team does a wonderful job guiding you through the process so you don't get lost in the details or overwhelmed by the options. Review Source ES Erin S. Property Manager Real Estate Used the software for: 1-2 years ### "Would recommend Gusto" April 7, 2025 5.0 Gusto is great! I have both an admin and personal profile and switching between them is great. Both are set up really well. Pros I like the ease of use and how everything is laid out. It's very user friendly. Cons There's nothing that I don't like about Gusto. Review Source Response from Gusto June 7, 2025 Hi Erin, Thank you so much for your kind words! We’re thrilled to hear that you find Gusto easy to use and that managing both your admin and personal profiles is seamless. If you ever need any assistance or have suggestions, we’re here to help! DM Danny M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent payroll management" December 2, 2024 5.0 Systems like this should be simple - when it comes to managing your money and making sure you get paid properly. Gusto checks all the boxes. My team likes it too. Pros Gusto is the best interface that I have used. Simple, easy to navigate, I like the payday email reminders and they have fun graphics which is just a bonus. Cons They have an app, I never used it, in fact I cannot recall them advertising that it exists. That might be my own negligence. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was expensive and felt like we were paying for features we did not need for our small business Review Source HJ Hope J. Choreographer Fine Art Used the software for: Less than 6 months ### "New to Gusto" February 6, 2025 5.0 Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the whole payroll process less of a mystery. Pros This has been so easy to use! Simple and straightforward to enter my hours and payroll. Cons I haven’t really explored the other features on the app yet. I do wish there were less clicks to get to adding more hours. Review Source Response from Gusto February 21, 2025 Hello Hope, Welcome to Gusto! We're so happy to hear that your experience has been simple and straightforward so far. Making payroll easy and transparent is exactly what we aim for, so it’s great to know it’s been working well for you! We also appreciate your feedback about reducing clicks when adding hours. That’s valuable insight, and I’ll be sure to pass it along to our team as we continue improving the experience. Thanks for being a part of Gusto—we’re excited to keep supporting you! VL Victor L. Partner Information Technology and Services Used the software for: 2+ years ### "Streamlining Payroll with Ease and Efficiency" November 15, 2024 5.0 Gusto provides a positive experience, particularly valued for its intuitive interface that simplifies payroll and HR management for small to medium-sized businesses. The software excels in automating payroll processes, significantly reducing manual errors and saving time. It also offers robust integrations with various applications, enhancing functionality and streamlining business operations Pros The most appreciated aspects of Gusto are its ease of use, with a user-friendly interface that simplifies payroll and HR management for users of all skill levels, and its robust integration capabilities with over 100 applications like QuickBooks and Asana, enhancing its functionality. Additionally, its automated payroll features reduce errors and save time, and although its health benefits management is available in limited states, it's comprehensive and straightforward to use​ Cons While Gusto doesn't include time tracking and next-day direct deposit in its most basic plan, this is balanced by the option to integrate with third-party time management apps, providing flexibility for businesses to tailor the service according to their specific needs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.