# Page 82 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 82 - Is Gusto the right Payroll solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 82 - Reviews of Gusto ## Showing most helpful reviews Showing 2026-2050 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Akua A. clinical exercise physiologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto payroll services" March 22, 2022 5.0 Overall, great experience. Something I never had with my old job where I had to request for paystubs to make sure the tax deductions were right and for my own records as well. Pros I love that I am informed about when I am getting paid, and all my documents including w2, w4 and other related work documents. Also, my hours worked, 401k contribution and all the taxes that are deducted from my paycheck. The site is so simple to access and I have everything at my fingertips. The other benefit of gusto is the the options they offer if I want to save by being able to put part of of paycheck to different bank accounts and also being able to have a personal saving goals. Gusto also offers a debit card linked to my saving goal and I can use at my convenience. Cons What I don't like the least really is minor. The 401k is run by another company but I wish I could make changes right on gusto Review Source IR Ila R. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Gusto is modern solution to business problems" February 9, 2021 5.0 It’s good if you are looking something for onboarding & payroll . Pros I liked their payroll. It’s easy to easy and very secure. Setup and maintenance is also easy. Analytics is also great . Cons Not so popular. Talent management part is not available due to which not a complete hcm solution. However good for niche functions Review Source VR Verified Reviewer Business Development Manager Entertainment Used the software for: 6-12 months ### "Great for Small Business Payroll Needs " May 22, 2018 4.0 Pros The ease of use is probably the best part of this platform. If you ever run into any issues, the customer service response rate is fast! Cons No complaints here! I do wish they had an app for easy access on the go but you can access the site on your mobile device. Review Source VR Verified Reviewer Bartender Food & Beverages Used the software for: 6-12 months ### "Efficient " August 20, 2021 4.0 Pros Features that was most impactful was entering hours and direct deposit Cons Sometimes the system takes some time to think to get things accomplished Review Source EE Edna E. Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto" December 7, 2021 5.0 Gusto is still improving with new items, like options to save for future expenses, they are deducted from your wages and you can open an emergency savings , and or a birthday savings, and does not take long to get funds deposited to my bank account. Pros I like that I can refer back to this software to see date of hire, salary, and track my PTO and vacation hours remaining. Cons I do not have any issues that I least like about this software Review Source HC Hannah C. Office Manager Hospitality Used the software for: 1-2 years ### "For Small Companies Only" October 19, 2020 3.0 Gusto was not built to scale with a rapidly growing startup. Even at my previous company which was a much smaller startup, Gusto still caused a lot of reporting problems and didn't meet our needs. Pros User interface is attractive and easy to navigate Cons It could serve no other purpose for our organization aside from our regularly scheduled payroll, and deductions were hard to figure out state-to-state in our growing company. Review Source KT Kelli T. BDR Computer Software Used the software for: 6-12 months ### "Love Gusto and all the additional benefits " August 14, 2021 5.0 Love it so far. Super easy to navigate, love the additional benefits Pros It’s easy to navigate and use and love that I can see all my benefits in one place. Cons Fuel authentication gets a little sometimes Review Source JU Jennifer U. entrepreneur Writing and Editing Used the software for: Less than 6 months ### "Overkill for very small businesses or startups" October 6, 2020 3.0 Kind of underwhelmed, although their communication and customer service is top notch. Pros I appreciated the customization and automation available in the dashboard and how simple it was to generate tax statements and contractor payouts. Cons It was expensive for what it offered, and ended up being overkill for my needs. Also, my former bookkeeper messed up my taxes for the past fiscal year, paying it through Gusto, and I've still not gotten the refund 10 months later. THey've been helpful but it would have been more helpful had they caught the original error in reporting. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto I ended up trying Gusto for 6 months and switched to Quickbooks when it was not a good fit Review Source Response from Gusto October 12, 2020 Hi Jennifer we're sorry to read this was your experience. Could you please provide us the email tied to your former Gusto account so our team can follow up on the tax issue you mentioned? SS Sarah S. Paralegal Law Practice Used the software for: 2+ years ### "Excellent " January 11, 2022 5.0 I am very pleased with using Gusto. It is very user friendly. Pros this payroll portal is awesome. It is so easy to use. Cons I am not sure it this portal offers automatic payroll setting for the HR department. If it does not maybe it should. Review Source AD Austin D. Editor Motion Pictures and Film Used the software for: 6-12 months ### "Great for Managing Payroll Use" December 30, 2020 5.0 Highly recommend this software for businesses of any scale when it comes to managing payroll for a company. Its ease of integration into workflow no matter the company size is fantastic. Pros Used this software for payroll purposes at the last company I was with. The user interface was incredibly simple to use, easy to read, and with a nice intuitive design and colors. It made the mundane task of managing payroll and paystubs much easier and efficient. On the side of receiving pay, this app worked well! The email notification system that was built in was also prompt. Cons During all my time of using the software, I actually haven't ran into any issues, which is quite exceptional. Review Source VR Verified Reviewer Paramédico Used the software for: Less than 6 months ### "Tool that makes life easier in terms of the factors and Payroll. " June 22, 2018 5.0 Pros I am very happy with this software mainly because it is simple and easy to use and because through the broad capabilities in its functions it allows me through its systematic process to keep a clean payroll characterized by the accuracy of the calculations. Cons There really is not much I have to say about this software, because it really covered my needs. Review Source VR Verified Reviewer Co-Founder & COO Internet Used the software for: 1-2 years ### "Beautifully designed and great user experience" June 14, 2018 5.0 Pros Extremely friendly interface, that makes running payroll a breeze and somehow a bit enjoyable. Running reports, and providing access to employees is also very easy. Customer support is good. Cons We've had a couple issues in terms of misinformation coming from their team about start dates for employees switching . Customer service was friendly, but the misinformation created more work and stress, which took coordination on our front to work with them. Review Source CG Carrie G. Office Manager Used the software for: 1-2 years ### "We used to have ADP for payroll and switched to Gusto. Great decision. Everyone likes Gusto" May 15, 2018 5.0 Pros It's just easy to use and user friendly. I personally like being able to see my check amount, the taxes break down, etc. right in the email rather than having to log into the actual account. Several employees have also commented that they enjoy the fun "Did You Know" facts that are included in the emails. Cons There's not a whole lot I don't like. So far everything has been positive. I am just a employee/user on the site though and have no knowledge about the cost, the back end, etc. Review Source WL Waverly L. Director Of Account and Growth Marketing and Advertising Used the software for: 6-12 months ### "Gusto | Easy to use platform for all your HR needs! " September 17, 2019 5.0 Love this platform, can not recommend it enough! If you are looking for an easy to use platform for employees be sure to check this out. Pros I love this product! I am an end-user that first started using Gusto at my new job. The platform is so well thought out and easy to navigate. I am able to request time off, check my benefits and donate to non-profits all from one platform! The customer service is quick and super helpful as well. I can not recommend this platform enough! Cons Insurance can sometimes take a while to come through on the platform and there is no information on the platform telling you of the status so you need to call Gusto support to get real-time info. Review Source MH Mia H. Associate Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Gusto is user friendly" February 20, 2023 5.0 Gusto helped my organization get paid on time and also allowed employees to see everything in one spot Pros I love that I get notified when I am getting paid bi weekly Cons no complaints - so easy to use and access Review Source CF Ciandra F. Technician Medical Practice Used the software for: 6-12 months ### "Great system!" October 9, 2018 5.0 Pros Extremely user friendly. Simple to navigate and all the forms you need are easily accessible allowing you to view your paycheck, past pay stubs, W-2, and much more. This program is cloud based and easily integrates with other software. Great email notifications that provide useful information without filling your inbox with unnecessary alerts. Cons The pay stubs must be downloaded as PDF which makes viewing them on the phone difficult, only a portion of the pay stub is able to be seen. Review Source VR Verified Reviewer Certified Profit First Professional Accounting Used the software for: 1-2 years ### "Go with Gusto" March 15, 2019 5.0 Love it Pros This program is very easy to use and ver flexible Cons Printing check does not line up good with QBO Review Source AP Adam P. Owner Hospitality Used the software for: 1-2 years ### "Gusto" December 4, 2018 4.0 Pros Gusto has grown on me. It does what we need it to do (and then some). I was a little skeptical of the cloud software when it first came out because I like everything stored in house, but I am now realizing it's the future and have came around to the cloud. Cons Just took me a little while to get used to, but that's with any new program. Review Source CG Collin G. CFO Used the software for: 1-2 years ### "Streamlined HR Solution" March 9, 2018 4.0 easy to use, cost efficient payroll and partial HRIs system Pros Gusto removes the complexities of an HRIS and delivers it in a streamlined easy to use format. The functionality will satisfy 95% of s aSMB business needs Cons Some functionality is not entirely flexible, such as adding variable pay to offer letters, and a built-in performance review system Review Source KZ Khuram Z. CEO Computer Software Used the software for: 6-12 months ### "Gusto is the best software for a growing business!" February 26, 2019 5.0 Overall, Gusto is great. I can't imagine going back to our old clunky third party system that we used to manage payroll and benefits. Once you use Gusto, you'll forget about everyone else. Pros It's incredibly easy to set up and manage and they provide great customer service. The user experience is intuitive and friendly and is good from both an admin perspective as well as an employee perspective. It makes managing payroll easy while also allowing employees to easily access pay stub, get notifications, and even manage their benefits. Cons Sometimes the features can feel a bit limiting but if you get stuck you can talk to customer support and they can help you walk through the system. Review Source TL Theresa L. Software Engineer Defense & Space Used the software for: 2+ years ### "Easy to use for paystubs" February 13, 2021 5.0 With Gusto, I am able to track all of my paystubs and access all important documents regarding finances. Pros Gusto makes it easy to find what I need when logging onto the site. Whether it's forms, documents, or paystubs, the site is easy to navigate through. Cons There is nothing I dislike about the software, it's very easy to use and has great user experience. Review Source KS Kate S. Marketing Analyst Computer & Network Security Used the software for: 1-2 years ### "Good payroll software from employee side" May 24, 2021 5.0 My overall experience is very positive. I like the giving features and the ease of use. Pros I like that it is easy to use and simple to update retirement contributions. The statements are straightforward and the software is user friendly. They also have a simple "giving" feature that lets you donate to charitable causes easily. Cons There are some features I personally don't use but others may benefit from. This isn't too much of a con because everything I need is there. Review Source VR Verified Reviewer Sales Executive Computer Software Used the software for: 6-12 months ### "Gusto Works" January 11, 2019 5.0 Pros I felt that Gusto was the most user friendly HR software I've ever worked with. It was completely user friendly and easy to navigate. Cons Sometimes it felt a bit too cartoony. When we first started using it I was concerned it wasn't a legitimate software. Review Source SK Siddhan K. Director Education Management Used the software for: I used a free trial ### "Ver satisfied Customer" May 27, 2022 5.0 Pros very easy to manage every thing. just loved it Cons nothing to say just awesome one. very good software Review Source TJ Thomas J. Owner/Operator Media Production Used the software for: 1-2 years ### "I’m a Gusto believer! " December 9, 2019 5.0 Every other Monday I simply just log on to Gusto and hit “run payroll”. 4 days later my bank account is very happy. Enough said. Pros Great product! I am a small business owner and this makes my life so much easier. What I love most is it allows me to focus more on running the business and making money rather that sitting around cramming numbers and filing out IRS forms. Cons The price is a little steep, but I get why it costs what it does. If it was 30 bucks a month it would be the greatest product on earth. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.