# Page 9 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Gusto the right Payroll solution for you? Explore 4202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4202) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 9 - Reviews of Gusto ## Showing most helpful reviews Showing 201-225 of 4202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Blair M. CEO Construction Used the software for: 2+ years ### "Gusto is Great!!!" December 2, 2024 5.0 Nothing but good thing to say about Pros is fantastic! This completely simplifies the entire payroll process. Very easy to set up and easy to enter on a weekly basis. I highly recommend using Gusto! Added bonus being able to get benefits and work comp. through them also! Cons Honestly, I don't really have any cons for this software. We love it! It has saved us a ridiculous amount of money and time compared to other payroll providers. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was tired of QuickBooks messing up my quarterly payments. I found through a Google search. Review Source JT Julie T. Owner Consumer Services Used the software for: 2+ years ### "Gusto has a robust platform but is a little pricey" February 27, 2025 4.0 In general, provides all of your HR needs under one umbrella, which is very convenient. Pros Can upload data directly into payroll, which is helpful. Cons Rising costs of base amounts and per employee fees Review Source Response from Gusto June 7, 2025 Hi Julie, Thank you for sharing your experience with Gusto. We’re glad to hear the platform meets your HR needs and that features like direct data upload have been helpful. We understand concerns around pricing and appreciate your feedback as we continue to improve our service. Thanks for being with us for over two years! The Gusto Team OP Orla P. Head of Customer Success Internet Used the software for: 1-2 years ### "all-in-one HR solution" March 17, 2025 5.0 is a user-friendly and efficient payroll and HR platform, especially for small to mid-sized businesses. It simplifies payroll processing, automates tax filings and integrates benefits management, making it an all-in-one HR solution. Pros It's User-Friendly Interface which is intuitive, modern, and easy-to-navigate. The Automated Payroll Processing Compliance & Tax Handling was super useful Cons It's limited to the US only, so can't use it outside of the US. It can also get quite expensive for larger teams Review Source Response from Gusto June 7, 2025 Hi Orla, Thanks so much for your detailed feedback! We’re glad to hear that you find Gusto’s interface intuitive and that the automated payroll and tax features have been helpful. We understand the challenges around pricing for larger teams and the current U.S.-only availability, and we appreciate you sharing your perspective. It means a lot that you see Gusto as an all-in-one HR solution for small to mid-sized businesses. Thanks again for choosing us to support your HR needs! Best regards, The Gusto Team JJ Juliet J. Health care Hospital & Health Care Used the software for: 2+ years ### "Excellent to use" May 13, 2025 5.0 Good .When u are use to it , it becomes more easy and convenient to use Pros Convince on using the e card with phone and able to download it in any phone Cons Set up.You have to be familiar with it or follow the steps thoroughly to be able to set it up. Review Source JC James C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great payroll system" February 27, 2025 4.0 Overall, I like for its comprehensive approach to payroll and deduction-based benefits. Their customer service has been stellar, and their website is intuitive to navigate. Pros They offer an all-in-one package for supporting payroll and payroll deduction-related benefits. It is easy to submit benefit claims through their portal. Customer Service is easy to reach, and they are fairly quick in their responses. Payroll and reimbursements are delivered promptly. Cons Recently, they switched providers for deduction-based processes, but did not inform employees of the turnover. I tried to submit a reimbursement claim through their old portal, and it did not inform me of the switch to a new provider. This was frustrating, and I wish had informed me of the switch in a more engaging process. Review Source Response from Gusto June 7, 2025 Hi James, Thank you for your detailed feedback and for sharing your experience with Gusto. We’re glad to hear you find the platform easy to use and appreciate our customer service. We also understand how the recent provider change for deduction-based processes could have been clearer, and we appreciate you bringing this to our attention as we work to improve communication for everyone. Thanks for choosing Gusto! The Gusto Team JZ Jon Z. Owner Printing Used the software for: 2+ years ### "Setup and payroll processing works well. Just don't try to talk to a caring, intelligent human." September 24, 2024 3.0 Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers. Pros I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like add a little spice to things. They have a decorated, prancing pig as a logo. :) Cons I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties. The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties. I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame. It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs. Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake. The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) My son said that I was late submitting to QuickBooks once. Yup, I missed the deadline by 1 minute!! Plus I supposedly didn't add one employees hours correctly. So I, as owner, was demoted. The fee is reasonable and I don't need to do the work. Nor worry about filing or payment due dates. Review Source Response from Gusto September 27, 2024 Hello Jon, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better. -Gusto RP Robert P. Psychologist, Business owner Mental Health Care Used the software for: 1-2 years ### "Gusto is easy to use and fairly priced" September 25, 2024 5.0 After about two years, I have enjoyed my overall experience with . As a very small business (myself plus two part time employees) I have found its features to be easy to use and relatively inexpensive. I was able to set up custom benefits for my remote work employees in addition to the standard benefits they offer. They also partner with other organizations to offer additional benefits like medical, retirement, etc. and these are things that would have been likely more difficult to seek out and set up on my own. I have recommended Gusto to multiple colleagues before. Pros Super simple to use and a reasonable price. Customer service helped me with onboarding and walked me through the features over the phone. Cons I haven't noticed much in the way of negatives and I've been using it for about two years. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Much cheaper, online platform was easy to use, solid customer care. Review Source Response from Gusto September 30, 2024 Hi Robert, Thank you so much for sharing your experience! We're thrilled to hear that Gusto has been easy to use and has met your needs as a small business owner. It's great to know that our customer service team was able to support you during onboarding and that you've found value in the benefits options we offer. We appreciate your kind words and your recommendation to colleagues. If you ever have any questions or need further assistance, we're here to help! Wishing you continued success with your business! -Chelsea B Client Relations Team Gusto MS Morgan S. Customer Success Manager Environmental Services Used the software for: 2+ years ### "Gusto is Becoming Popular, and Should Be" October 3, 2024 4.0 I have utilized for 4+ years within two different organizations, and have appreciated the versatility that it offers, and that both the large and small organizations that I have worked with have used it, so transferring and/or signing up under the new company is simple. Pros As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point. Cons I have found it difficult to change my contact information permanently. For example, I got married one year, and now have a different email than the one that uses for login, and I cannot figure out how to change the actual login email which is frustrating because I no longer use it. Review Source Response from Gusto October 9, 2024 Hello Morgan, Thank you for your thoughtful review! We're happy to hear that you've found Gusto’s platform user-friendly and versatile across different organizations. We understand how frustrating it can be when updating contact information, especially after something as exciting as a name change. Our support team is here to assist you with changing your login email and any other updates you need. Please reach out so we can help make this process smoother for you. We appreciate your continued use of Gusto and are glad it’s been a helpful tool in your work! -Gusto VR Verified Reviewer Graphic Designer Graphic Design Used the software for: 6-12 months ### "A Simplified HR Solution" November 10, 2024 5.0 An excellent tool for managing the HR side of things. Pros makes managing payroll and benefits easy for employed graphic designers, with a user-friendly interface that streamlines pay stubs, tax forms, and health benefits in one platform, saving time on administrative tasks. It also offers features like PTO tracking and direct deposit, which makes handling work-life balance more straightforward. Cons Doesn't offer design-specific features or integrations that could enhance a creative team's workflow. Review Source JR Joelle R. SOS Business Supplies and Equipment Used the software for: 2+ years ### "Great choice!" December 2, 2024 3.0 Overall, I am pleased with the app. It helps me keep track of all important information regarding my income and hours, as well as past tax info Pros gives a detailed breakdows of income, taxes, and hours to employees, making it easy to keep track. Cons Sometimes, when clocking in or out, the app is laggy or slow, and takes a long time to access efficiently. Review Source SG Serah G. Registered behavioral technician Mental Health Care Used the software for: Less than 6 months ### "Gusto review" March 30, 2025 4.0 Super user-friendly after paychecks are dispersed but of little help before the paycheck day when trying to view details of an upcoming paycheck Pros What I like the most about is that it is simplistic in design and user-friendly Cons What I like the least about is the lack of resource of not able to see the upcoming paycheck details Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Management made the switch due to direct deposit not being dispersed to all employees for months Review Source Response from Gusto June 7, 2025 Hi Serah, Thank you for sharing your experience and feedback. We’re glad to hear you find Gusto’s design user-friendly and simple to navigate. We understand how important it is to have visibility into upcoming paycheck details, and we’re sorry this feature didn’t meet your expectations. Your input is valuable and helps us prioritize improvements to better support all users. If you have any specific concerns or need assistance, please don’t hesitate to reach out. We appreciate your honest feedback as we continue to enhance the experience. MM Michelle M. Owner, Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great service!" May 14, 2025 5.0 Pros It was very easy to swt up and use. I really like all of the reminders they send out for important tasks. Cons It was a little expensive for my small business with 2 employees. Review Source Response from Gusto June 7, 2025 Hi Michelle, Thanks for taking the time to share your experience. We're glad to hear that getting started with Gusto and staying on top of important tasks has been smooth for you. We also understand that cost can be a concern for smaller teams, and we’re always working to ensure our pricing reflects the value we provide. We appreciate your feedback—it helps us continue improving for businesses like yours. – The Gusto Team VR Verified Reviewer Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Gusto: a solid hub for small business employee management" September 12, 2024 4.0 My company uses to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services. Pros is impressively versatile — it can be used as a hub for both documents and hours tracking! Cons The only things I don't like: 1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times). 2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) We used Homebase for time-tracking before, but it didn't integrate with our payroll. Review Source Response from Gusto September 19, 2024 Hello there, Thank you for your review! We’re happy to hear that Gusto serves as a versatile hub for managing employee documents and tracking hours. We appreciate your feedback on areas like the time-tracking experience and app performance, and we’ll keep it in mind as we continue to improve. It’s great to know that the integration with payroll has been a benefit for your company. If you ever have any questions or need support, feel free to reach out! -Gusto SN Sadie N. ABA Therapist Child Day Care Services Used the software for: 6-12 months ### "Gusto Review" February 18, 2025 5.0 Overall I have had a pleasurable experience with . Pros What I like most about is that I can set up automatic withdrawals from my check to my savings account. Cons What I like least about is that they send too many text and email updates. Review Source Response from Gusto February 21, 2025 Hi Sadie, Thank you for your review! We’re so glad to hear that Gusto’s automatic withdrawal feature has been helpful for you. We also appreciate your feedback about the frequency of text and email updates. We’ll take that into consideration as we work to improve the communication experience. It’s great to know that overall, your experience with Gusto has been a positive one! NW Nolan W. Head of US Sales Real Estate Used the software for: 1-2 years ### "Gusto- Handle Payroll like a Pro" September 16, 2024 5.0 Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller business or start up, it's incredibly simple to get started and they will handle the majority of the concerns around taxes and reporting, which is crucial to ensure is done correctly, as payroll can quickly become your biggest expense AND your biggest headache if you aren't set up for success. Pros is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues. Cons Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday. Review Source Response from Gusto September 20, 2024 Hello Nolan, Thank you for your detailed review! We're so glad to hear that Gusto has made handling payroll and tracking benefits simple and efficient for your team. It's great that you're finding it easy to navigate and manage key tasks like direct deposits and expenses. We also appreciate your note about deposit timing, and we're always working to enhance our features to ensure an even smoother experience for everyone. If you ever have any concerns or need assistance, we're here to support you. Thanks again for sharing your insights! -Gusto VR Verified Reviewer CTO Information Technology and Services Used the software for: 1-2 years ### "Good choice for payroll & benefits for small companies" September 30, 2024 5.0 We used them as a payroll & benefits provider for a company with about a dozen employees and contractors. Pros It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies. Cons When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that. Review Source Response from Gusto October 1, 2024 Hello! Thank you for sharing your experience! We're glad to hear that Gusto made payroll adjustments easy for both W-2 employees and contractors and that our health benefits offerings were helpful for your small company. 😊 We understand that onboarding can require some manual work, and we’re always exploring ways to streamline that process. Your feedback is valuable, and we appreciate you choosing Gusto to support your team! -Chelsea B Client Relations Team SO Steven O. Accountant Marketing and Advertising Used the software for: 2+ years ### "Streamline payroll and HR duties with Gusto" November 21, 2024 5.0 Pros I like how it makes payroll effortless and paying taxes a breeze. Has amazing customer support. Cons Haven’t thought of any since it serves me right Review Source MC Mariah C. Property Manager Retail Used the software for: 1-2 years ### "Best payroll software" November 17, 2017 5.0 Pros Super easy to use, can easily cancel and adjust payrolls at no extra cost, can categorize payroll reports based on department/position. Cons does not print and mail out checks, those must be done internally. So if your employees normally do direct deposit it is no big deal, but we have to mail out various checks each payroll. Review Source Response from Gusto October 6, 2025 Thank you so much for your wonderful review, Mariah! We're thrilled to hear that Gusto has made managing payroll and reports easy for your team. We appreciate your feedback about printed checks as well — it’s helpful as we continue improving our features to better support every type of business. — Gusto Client Relations Team DW David W. Principal Architecture & Planning Used the software for: Less than 6 months ### "User friendly, good customer service" November 5, 2024 4.0 Generally speaking, I'm happy with the interface and usability. I've been running into issues with it's connection to the state's website which has been frustrating, but Gusto has been quick to respond to help out, and I really appreciate their attention to customer service. Pros I like 's customer service, they are quick to respond and seem to make an effort to help solve issues quickly. Cons I found that getting to communicate seamlessly with my state's department of labor and employment to pay my payroll taxes was a bit challenging. This is mostly due to the state's website and setup appearing to be really old and glitchy, so I don't know that I can accuse Gusto of failing here, but considering the state's website is what it is, I think Gusto could get better at the integration, or being able to screenshare with users to solve issues. Review Source AV Amy V. Managing Partner Law Practice Used the software for: 2+ years ### "Very user friendly " October 24, 2024 5.0 Navigation is easy and it is simple to switch between Admin and Employee platforms for review. Pros Very user friendly/easy to learn and utilize even for a non HR/payroll professional. Cons Nothing - we have been very happy with using after having used two different payroll services in the past. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Zen Payroll converted to , so not an optional switch. Paychex because it became expensive Review Source Response from Gusto October 29, 2024 Hello Amy, Thank you for your feedback! We're delighted to hear that Gusto has been easy to use and a positive experience for your team. Making navigation simple and switching between admin and employee views seamless is exactly what we aim for. We're thrilled to be your choice after trying other services and look forward to supporting you! -Gusto IB Irvin B. President Automotive Used the software for: 1-2 years ### "Do do it. You will get burnt " October 23, 2024 1.0 I am now facing legal action due to 's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance. Pros It had a modern user interface. It was easy to access Cons Absolutely no support. Failed to file and pay taxes withheld Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I was looking for more features and less filing Review Source SR Skyler R. Executive Director Online Media Used the software for: 1-2 years ### "Gusto is Great!" October 26, 2024 5.0 Overall, I have enjoyed the platform. It simplifies tax filing and takes the guess work out of bookkeeping as it shows everything my contractor made for the year. Pros I love that you can handle your W2 signing and 1099 filing through the platform. I also love that it supports direct deposit. Cons It's hard to create and review reports. For example, I couldn't figure out how to make a report of what my contractor had made in a given time period. Review Source Response from Gusto October 29, 2024 Hello Skyler, Thank you for sharing your experience! We're glad Gusto has made tax filing and bookkeeping easier for you. We appreciate your feedback on reports—it’s helpful as we work to improve our features. If you ever need assistance with report creation, our support team is here to help! -Gusto AM Ashley M. HR Wholesale Used the software for: 1-2 years ### "Great for different types of employees and remote/field workers " November 18, 2024 5.0 Great, no issues and great for all employees to record times, notes, tax info, etc Pros Easy to use, multipple different employees can use (w2, or 1099). Easy to request reimbursements and upload receipts. Time clock and adding hours is simple and great reporting Cons The app does not have all of the same functions as the web version. Employees cannot upload receipts via the app which would be alot easier Review Source Chitrang S. Software Engineer Telecommunications Used the software for: 6-12 months ### "A great payroll management tool" October 17, 2024 4.0 has been a great tool in the area of employee management, payroll reporting and hiring process. It has helped in digitizing the whole process, and reduce time and effort in such cumbersome tasks. Pros is a one-stop solution for human resource and payroll management. It has a very easy-to-use user interface, with employee management, payroll tracking, employee hiring features as well. Also, customer support is quick and effective. Cons The product is a bit on the costlier side, which makes it difficult for small startups to adopt to such useful software. Review Source Response from Gusto October 29, 2024 Hello Chitrang, Thank you for your thoughtful review! We’re delighted to hear that Gusto has streamlined your payroll and HR management, making it easier for you to handle employee management and hiring processes. We appreciate your feedback regarding pricing; we understand that cost can be a concern for small startups, and your input is valuable as we continue to improve. Thank you for choosing Gusto! -Gusto fJ fiona J. Audit Accounting Used the software for: Less than 6 months ### "recommend for individuals " January 28, 2026 5.0 really great. i highly recommend especially for people who live on their own or in a couple. quick and easy Pros so easy for someone living on their own. minimal food wastage and very tasty recipes. very good value for money when the discount is on Cons lots of individual packaging and the odd bit of veg may be a bit off but thats inevitable if its travelling Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.