# Page 2 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Gusto the right Payroll solution for you? Explore 4209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 2 - Reviews of Gusto ## Showing most helpful reviews Showing 26-50 of 4209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Charity B. Manager Hospital & Health Care Used the software for: 1-2 years ### "Great option for small businesses" June 4, 2026 4.0 Overall, I've had a positive experience with Payroll while managing a small business. The platform was reliable, easy to use, and handled payroll processing efficiently. Employee onboarding, tax filings, and payroll administration were straightforward, which saved us a significant amount of time. Pros is easy to use and provides a solid payroll solution for small businesses. Payroll processing, employee onboarding, and tax filings are easy and efficient. Their customer support was responsive and helpful whenever questions or issues came up. The overall value is strong compared to similar payroll providers, offering a good balance of features and cost. Cons While generally works well, some advanced features and integrations may not be as robust as those offered by larger company focused payroll services. As a small business user, this wasn't an issue, but businesses with more complex HR or payroll requirements may eventually outgrow some of the platform's capabilities. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Gusto Paycor was more costly and did not have very good reviews. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I manage a small business was more cost effective. Review Source VR Verified Reviewer hr service Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Gusto review" May 7, 2026 5.0 Overall, my experience with was very positive. It is an easy-to-use and efficient platform that works especially well for small to mid-sized companies looking for a streamlined payroll and HR solution. The system simplifies payroll processing, onboarding, benefits administration, and employee self-service, which saves a significant amount of administrative time. While it may have some limitations for larger or more complex organizations, it provides a strong user experience, reliable automation, and solid customer support for companies seeking an all-in-one HR and payroll platform. Pros was very user-friendly and intuitive for both administrators and employees. The platform made payroll processing, onboarding, benefits administration, and tax filings simple and streamlined. I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system. Customer support was responsive, and the implementation process was straightforward compared to larger HRIS/payroll platforms. Cons One downside of was that it can feel somewhat limited for growing or more complex organizations. Reporting customization and advanced HR/payroll configurations were not as robust as larger enterprise systems. Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Gusto Thought it was better, still went with paycom after a year. Review Source Lenora H. Clinical Supervisor Biotechnology Used the software for: 2+ years ### "Great App Design and Use, Support and Bugs Could Use Improvement" April 9, 2026 5.0 When it comes to overall site and app navigation and experience, has been great. I've used Gusto in it's earlier stages when it offered an incentive for getting your paycheck deposited and allowed you to borrow before your next paycheck. With customer support experience, customer service could use some improvement. Pros What I like most about is how easy and simple it is to use! I actually have not had a bad experience with Gusto while using their platform. I like that it has it's own money account and it is separated from the rest of the other features. The app is very accessible and you do not get lost navigating it. Tax information and employment information can easily be found as well. Cons There are constant times where the app is down and it states that is working to fix it. There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number. They direct you to use the site. Even when you want to dispute charges. When it comes to disputes, Gusto is the least helpful in that department. It doesn't seem like they actually investigate when your card is stolen. Review Source GS Garrett S. Federal WildFire Contracts Government Relations Used the software for: 2+ years ### "I'm a small business with two owners" January 15, 2026 1.0 I'm a small business with two owners, we're beyond fed up with . I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. Pros Pros: Employees were paid on time during the years I used . There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. Cons Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) Cant wait to leave and i'm spamming all review sites. I hate . Review Source Response from Gusto January 20, 2026 Hi Garrett, Thank you for taking the time to share your experience. We understand how concerning unexpected tax withdrawals can feel, and we appreciate you raising this. We’ve provided additional details directly in your existing support case so we can address your specific account in full. For compliance reasons, Gusto does run end-of-year tax reconciliation payrolls to ensure any missing or underpaid taxes are accurately reported and remitted to the appropriate agencies. In situations like this, once funds are sent to the agency, they can typically be recouped directly from the IRS, and our team has shared guidance on that process with you. Because payroll and tax matters involve sensitive account details, we’re limited in what we can discuss publicly, but our support team remains the best place to continue this conversation and provide clarity. We appreciate your feedback and the time you spent with Gusto, and we’ve shared your concerns internally to help inform ongoing improvem JB John B. Treasurer Civic & Social Organization Used the software for: 2+ years ### "Great payroll system for small businesses and nonprofits" January 5, 2026 5.0 We have been using for payroll for several years now and it has made our payroll process very easy. We are a small nonprofit with only a handful of paid employees, but they work from home in multiple states and Gusto made that all simple to setup and manage. Pros is straightforward and easy to set up, provides simple-to-use tools for running payroll, and is one of the least expensive solutions available to small businesses. Cons It was tricky to get fully integrated with our preferred timekeeping system. Additionally, user roles and permissions cannot be customized, so you must choose from a small set of pre-configured roles - but these were sufficient for our use. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto was simpler to setup and use and also was much less expensive. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, John. We’re glad Gusto has made payroll easier to manage for your nonprofit, especially with employees working across multiple states. We also appreciate the feedback on integrations and permissions and will share that with our team as we continue to improve. Thanks for choosing Gusto. Gusto Client Relations Ryan P. Graphic Designer Design Used the software for: 1-2 years ### "Tracking hours with ease" December 6, 2025 5.0 Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use for all of my payroll needs. Pros As an employee with the employer implementing as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc. Cons The third party accountant was based in India and would call me at odd or inopportune times to verify my hours before submitting payroll. I'm not sure if this was my employer's decision or if it comes standard as part of 's service, so that might not even have been Gusto's fault. Review Source Response from Gusto December 9, 2025 Hi Ryan, Thank you so much for taking the time to share your experience, and for the incredible 10/10 recommendation! We’re thrilled to hear that tracking your hours in Gusto has been simple and transparent — that’s exactly what we aim for. It’s great to know the ability to view your breaks, accrued hours, and daily totals has been helpful in your workflow. I also want to clarify the concern you mentioned about receiving calls from a third-party accountant. Gusto does not outsource payroll verification to external accountants or require employees to confirm hours by phone. Those decisions are made by each individual employer, so it sounds like that part of the experience was handled outside of Gusto’s process. Still, we really appreciate you flagging it — feedback like this helps us understand where confusion may arise. We’re grateful for your kind words, and it means a lot that you’d choose Gusto again as your own business grows. We’d be honored to support you and your future team. VR Verified Reviewer Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Great payroll tool for small businesses. Way better than ADP" February 25, 2026 5.0 Overall, has been a reliable and time-saving solution for managing payroll and HR for our small business. The setup was straightforward and the ongoing maintenance is minimal. While there are some areas for improvement, particularly around pricing and support, it covers the essentials well and has noticeably reduced the stress of payroll processing. Pros makes payroll incredibly easy to run — even for someone without a dedicated HR or accounting background. The interface is clean and intuitive, and the automated tax filing saves a significant amount of time. The onboarding flow for new employees is smooth and largely self-service, which reduces the administrative burden. Integration with popular accounting tools like QuickBooks is also a big plus. Cons The pricing can add up quickly as you scale, especially when adding features like time tracking or benefits administration. Customer support response times can be slow during peak periods. Some advanced reporting features feel limited compared to dedicated HR platforms, and the mobile app could use more functionality for managers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is just filled with so much bloat now. Review Source Kaleb V. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Gusto - User Friendly and Straightforward" April 30, 2026 4.0 offered a time tracking solution for a small team that just needed to account for overtime, employee punctuality, dependability. Pros has a clean user experience and a good interface for timesheet reporting. It was easy to retrieve tax documents. Cons Making edits or corrections were a bit tricky, but I think that is by design to avoid unauthorized changes to the account. Review Source VR Verified Reviewer Sr. People Ops Banking Used the software for: 2+ years ### "Great payroll & benefits management platform" October 31, 2025 5.0 Overall, it's a great platform to manage payroll and benefits, although sometimes prices seem a bit high for the quality of providers/carriers. Pros Good employee management and benefits management, although the offer of carriers is not as wide as other providers/brokers. It's easy to use although sometimes it takes longer to load and continue to next sections, but overall it's great for small businesses and start-up. It also provides an extensive and descriptive way to manage users and permissions. Cons Customer support is good but sometimes it takes too long to solve an issue because I keep on getting redirected to a new 'specialist' on the topic. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto It's cheaper for EOR/FTE records and benefit administration Review Source Response from Gusto November 8, 2025 Hi there, Thank you for sharing your thoughtful feedback. We are glad to hear that Gusto has been helpful for managing payroll, benefits, and user permissions, especially for growing teams and startups. We also appreciate you mentioning the areas where we can improve, such as response times and carrier variety. Our teams are continuously working to expand our offerings and make sure every question is resolved as quickly as possible. Thank you again for taking the time to share your experience and for being part of Gusto. -Gusto Client Relations VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "10 years plus customer review" January 7, 2026 4.0 We love it and have been using it for over 10 years. I highly recommend anyone who has to do payroll to use it. Takes the headache out of payroll and HR. Pros Works really well and is easy to navigate. The onboarding and benefits are streamlined and easy for everyone. My teammates love the app and that they can see everything in one place. Cons The customer service can be a little frustrating at times. Sometimes you get someone who understands and is knowledgeable. Sometimes you don't. Review Source Response from Gusto January 13, 2026 Thank you for being a long-time Gusto customer and for sharing your experience. We’re glad the platform, onboarding, and app have made payroll and HR easier for your team. We also appreciate the candid feedback about support consistency and are sharing that with our team as we continue to improve. Thanks again for the recommendation. Gusto Client Relations Dovid D. Owner Consumer Services Used the software for: 6-12 months ### "DO NOT USE THIS COMPANY" February 20, 2026 1.0 In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. Pros They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations Cons They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Because they seem to actually know what they are doing Review Source Jamie L. Owner Child Day Care Services Used the software for: 2+ years ### "Gusto is the way to go for small businesses." January 11, 2026 5.0 I have been using for years, my overall experience with Gusto is very positive and will continue using them. Pros is fantastic for ease of use and small business management. I have been using Gusto for years. Cons I have nothing negative to say about , it meets and exceeds all of my expectations for my small business and employees. Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Jamie. We’re glad Gusto has continued to be an easy and reliable solution for your small business over the years. We appreciate your trust and are happy to support you and your team. Gusto Client Relations VR Verified Reviewer server Food & Beverages Used the software for: 1-2 years ### "Excellent for payroll. Mediocre for everything else." January 3, 2026 4.0 works best as a payroll-focused checking account, not as your financial command center. It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support, you’ll likely need a second bank alongside it. Pros Consistent, on-time payroll deposits. Paychecks arrive when they’re supposed to, which is the bare minimum but still worth praising. Early direct deposit. Funds often show up up to two days early, which actually helps instead of just sounding helpful. Simple, clean interface. Pay stubs, tax documents, and transaction history are easy to find and easy to read. No hidden fees. No monthly maintenance fees or surprise deductions quietly stealing lunch money. Clear pay breakdowns. Earnings, deductions, and year-to-date totals are transparent and straightforward. Cons Limited banking features. This is a checking account, not a full-service bank. No joint accounts, limited bill pay, and minimal extras. Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should. Cash deposits are inconvenient. Not ideal if you still live in the physical-currency world. Few customization options. Alerts, budgeting tools, and spending controls are pretty basic. Review Source JW Jen W. HR Finance Manager Retail Used the software for: 2+ years ### "Generally would recommend for a small business - less than 25 employees and for a new small business" December 4, 2025 4.0 Overall we had a good experience and we used them for the first 8 years of our business until we moved to a more robust platform that served our growing business needs better. Pros was affordable Great customer support when needed Overall was easy to use if you only had people working in a single department Easy for employees to view paystubs and manage their own direct deposit accounts Cons Didn't synch well with our Quickbooks GL Reporting was sometimes difficult to pull the information we wanted - especially for PTO accruals Review Source Response from Gusto December 5, 2025 Hi Jen, Thank you for taking the time to share your feedback and for trusting Gusto during the first eight years of your business. We are glad to hear that our platform was easy for your team to use and that our support was helpful when you needed us. We understand how important strong integrations and flexible reporting are as a business grows. Your notes about QuickBooks syncing and PTO reporting are valuable, and I will make sure they are shared with our product teams. We are always working to improve these areas so we can better support businesses as their needs evolve. We appreciate your thoughtful review and wish you and your team continued success. If you ever decide to revisit Gusto in the future, we would be happy to support you again. -Gusto Client Relations Team HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 6-12 months ### "Go For Gusto!" March 26, 2026 5.0 is so much better than the other platforms we have used! It even has a chat for your company employees. One employee can also have more than one account, if needed, but just one login, making it very easy to use. Pros has wonderful ease of use for everyone. It's easy to enroll, navigate, and see everything you need all in one spot. Cons The only downside, which is very minor, is you cannot see your upcoming pay. It will show you that it's on its way with a deposit date, but no paystub until it has been deposited. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed something that could handle a company with many employees. Review Source RH Raylon H. Business Development Manager Hospitality Used the software for: 6-12 months ### "Gusto, the platform for all!" November 21, 2025 4.0 I'd recommend to even the smallest of businesses. It simplifies Payroll and Human Resources, it bundles a lot of useful tools such as onboarding, and its scalable. Pros is relativley easy to use. Its intuitive interface is very user friendly granting forward access to setting up and managing payroll, onboarding, and benefits. Cons Customer support with can be slow and sometimes not helpful. The mobile app is also not very inclusive, you have to log in on a web based computer to effectively manage. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Gusto Simplicity and ease of use were the deciding factors. Review Source Response from Gusto November 28, 2025 Hi Raylon, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found Gusto intuitive and easy to use for payroll, onboarding, and managing your team — and we appreciate your recommendation for small businesses. We also want to acknowledge your concerns about customer support responsiveness and your experience with the mobile app. This kind of feedback is incredibly valuable, and we’re actively working to improve both support consistency and mobile management capabilities. Insights like yours help guide those improvements. Thank you again for sharing your experience and for choosing Gusto for your team. We’re grateful to support your business and are committed to making things even better. -Gusto Client Relations Team ANDREY V. CEO Marketing and Advertising Used the software for: 2+ years ### "Almost Perfect" November 5, 2025 5.0 Pros Straight forward and simple onboarding for new employees. Great management of contracts and compliance documents and great value for money for smaller teams. Cons Would like more options on payouts and payroll management for paying out employees with faster processing. Review Source Response from Gusto November 6, 2025 Hi Andrey, Thank you so much for your thoughtful review and for being a part of Gusto for more than two years! We’re so glad to hear that onboarding, contract management, and compliance tools have made things simple for your team. We also appreciate your feedback about payroll processing speed and payout options — this is something our product team continues to explore, and your input helps us prioritize improvements that matter most to business owners like you. Thank you again for choosing Gusto and for taking the time to share your experience! IL Ian L. City Lead Entertainment Used the software for: 2+ years ### "Gusto means Payday! " September 22, 2025 5.0 My whole company uses to pay our employees/staff. The app allows us to deposit our pay to our bank accounts instantly. It also allows us to store some of our pay into a savings account. Pros I like the notification on Monday mornings letting me know i got paid!! I get 100 notifications about things I need to do, and bills I need to pay. This the one notification I get that is a positive. Cons I don't have any complaint about . It's really easy to use. It's a very simple process. The money gets deposited into my account with ease. Review Source Response from Gusto September 24, 2025 Hi Ian, We love hearing that your Monday morning payday notification brightens your day. It is wonderful to know that Gusto makes getting paid simple and stress-free for you and your team. We are especially glad you find it easy to use and that features like instant deposit and savings are adding value. Thank you for sharing your experience and for being a part of the Gusto community over the past two years. We are so happy to support you and your company. Gusto Client Relations VR Verified Reviewer CEO and Founder Computer & Network Security Used the software for: 6-12 months ### "Horrible FSA, love the payroll." July 29, 2025 1.0 Up until the transition to Elevate and processing FSA by , everything was fine. For some reason, the team at Gusto doesn't get FSA. Pros as a payroll management software/app is very close to a four star. Cute, gets the job done well, nice emails letting you know you paycheck is coming and more. Very easy to use when considering JUST payroll. Cons When incorporated Elevate to run FSA, it has literally been a nightmare! It's so bad, we don't want to do FSA anymore! Literally, just this week, we had an issue with a credit card transaction denied from a pharmacy. When we checked with Gusto support (which can only be done by AI or via email if AI starts messing up), it was because a pharmacy was marked as a non-FSA entity. A pharmacy? It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription. The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money. Then, in Gusto attempting to fix the bug had the audacity to ask for a receipt for the transaction. Really!! A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that does FSA well. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Promised better integration with payroll aspect of . Review Source Response from Gusto July 31, 2025 Thank you for taking the time to share your experience. We're glad to hear that you've found the payroll side of Gusto easy to use and reliable. At the same time, we're sorry to hear that your experience with the FSA through Elevate has been frustrating. What you described with the denied pharmacy transaction and the request for a receipt on a failed charge is not the experience we want anyone to have. We understand how important it is for benefits like FSAs to work smoothly, and we appreciate you highlighting where things went wrong. Your feedback is being shared with the appropriate teams so we can continue improving both the product and the support experience. We appreciate you choosing Gusto and hope we have the chance to serve you better moving forward. -Gusto Client Relations Team VR Verified Reviewer Manager Hospitality Used the software for: 1-2 years ### "This little piggie is fun, but needs some processing umpf. " April 27, 2026 4.0 Pros The interface of is attractive, simple and user-friendly. It keeps track of your time, pay-periods and take home pay well, letting you know when to anticipate pay days. Cons At times, the app can feel slow or experience errors. While I love the trotting pig, it feels like a bit of a wheel-of-doom and I find myself needing to close out and re-open the app. The other issue I have is with the time-off feature. It doesn't always load, so you need to close + reopen, and then when submitting the time it can revert from "PTO" to "Sick Leave" without you noticing until it's been submitted. Review Source Carlie R. Owner Arts and Crafts Used the software for: 1-2 years ### "TRUST GUSTO FOR ALL YOUR COMPANIES NEEDS" March 3, 2026 5.0 Overall, I've had a good experience with . No real issues would recommend over other platforms. Pros made it easy to keep all of my companies affairs In order. everything from scheduling, payroll, training, and even PTO requests. Cons Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months Review Source RK Rob K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great payroll and time tracking software" March 1, 2026 5.0 We have had a good experience with ’s software and with their customer service. They’re always friendly and helpful when we run into questions. Pros We love how easy is to use for a small business owner who has no experience in running payroll and all that comes with that piece of owning a business. They give checklists for hiring, file certain forms and submit certain taxes when needed. Cons I don’t like how you get charged per person if you want to upgrade to using the time tracking service. More than half of our team is on salary, so we only need time tracking for 2 employees but would be charged extra for 6. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto The price and functionality was a better fit for us. We also had poor experience with QuickBooks customer service for book keeping Review Source JanetStar V. President Civic & Social Organization Used the software for: Less than 6 months ### "I love Gusto!" May 15, 2026 5.0 My experience was great and I really enjoyed the enotifications that I received when payments were in the account. Pros I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll needs. Cons I really did not experience any cons with , because everything I needed was available and it was self explanatory in regards to correcting issues on my end. Review Source TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 1-2 years ### "Good platform for small company that needs to meet compliance." October 15, 2025 4.0 Overall, it was fine when we were a small sized company. As we got closer to 50+ is when the problems began. Benefits were always having issues with file feeds and did some backend pay adjustments without informing us first, which caused problems. But like i said, under 50, it's a good solution. Pros I liked the platform look, its very friendly and modern looking. It's a one stop shop for employees in a small sized company. I liked that it had company matching options as well. I also liked the ease with getting states setup for tax purposes. Cons I don't like the customer service, it's an email and it can takes an extended amount of time to get any issues resolved. I also didn't like that you couldn't do any mass uploads. They're still sending us emails even though we cut services over 3 years ago. Review Source Response from Gusto October 16, 2025 Hi Tiffany, Thank you for sharing your experience. We’re glad you found Gusto helpful for smaller teams and appreciate your feedback on support and benefits — it helps us continue improving for growing companies. Gusto Client Relations CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with , but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.