# Page 3 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gusto the right Payroll solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Gusto ## Showing most helpful reviews Showing 51-75 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Justin S. Counselor Hospital & Health Care Used the software for: 1-2 years ### "Gusto is worth using" July 29, 2025 4.0 Id use them again if my current company rolled Gusto out. Simple to use and easy to navigate. I was able to still log in a year later after I stopped working for the company and retrieve my tax forms. Pros Simplicity of use. It was easy to navigate. Also, its more than a time clock. They track hours, but also PTO, vacation requests, location of clocking in and out and all your tax forms Cons It wasnt always accurate on location. At times it would say im next door when i was in my office. Not good for someone who is going to be micomanaging employees Review Source Response from Gusto August 4, 2025 Thank you for the kind words, Justin. We're so glad to hear Gusto made things simple and easy to navigate. We appreciate you calling out the location tracking feedback as well. We're always working to improve and really appreciate you sharing your experience. -Gusto Client Relations Daniel L. Chief of Staff Retail Used the software for: 1-2 years ### "Straight and to the point payroll for your business!" May 16, 2025 4.0 It was a solid experience. Minimal issues, though at times, some features to be desired, Pros It's simplistic - which makes it simple especially for ICA. The straightforwardness of the platform allows for basic functionality for payroll without the bells and whistles that oftentimes gets confusing on previous platforms that were used in the 90's and 00's Cons With it being simplistic, there are some features, especially for organizational purposes that would be helpful. Also an API with Google Drive would be an amazing feature to have in my opinion. Review Source Response from Gusto June 7, 2025 Hi Daniel, Thanks for sharing your experience with Gusto! We’re glad the simplicity and straightforwardness of the platform have made payroll easier for you. We appreciate your feedback on additional features and integrations like Google Drive — it’s input like yours that helps guide our future improvements. We’re excited to keep evolving and supporting your business needs. — The Gusto Team Michael D. Social Media Marketing Manager Hospitality Used the software for: 1-2 years ### "My experience with Gusto!" November 4, 2025 5.0 I overall loved gusto and being able to access my 401k on there! Overall the account management was easy to use as well as accessing data on Gusto. Pros I loved being able to access my 401k and see my monthly payment breakdowns! It was easy to use and as an employee it was easy to read. Cons I dont think there was anything in my time using gusto that was bad. There were no bugs or issues that occur when I was using the app! Review Source Response from Gusto November 10, 2025 Hi Michael, Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed using Gusto and found it easy to access your 401(k) and pay details. Making sure everything is clear and simple for employees is one of our top priorities. We appreciate you sharing your experience and are thrilled to know that Gusto made managing your information quick and stress-free. -Gusto Client Relations SH Shannon H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto has Gusto" December 1, 2025 5.0 Very easy to use and all in one place. You can eliminate multiple software programs and use Gusto for everything! Pros The ease of use and that the app is user friendly. Everything is easy to find and all in one place. There is a lot of facility to this app. It enhances efficiency and streamlines the admin side Cons It’s not “intelligent”. You have to insert everything, everytime. The app does not “learn” your habits to enter information automatically. Review Source Response from Gusto December 3, 2025 Hi Shannon, Thank you so much for sharing your review. We are thrilled to hear that you have found Gusto easy to use and that having everything in one place has helped streamline your admin work. That is exactly the experience we want for small business owners. We also appreciate your note about automation and the app not remembering past entries. Feedback like this is incredibly helpful, and our teams use insights like yours as we continue improving the product. Thank you again for the thoughtful review and for choosing Gusto. We are grateful to support you and your business. - Gusto Client Relations Team KO Kearis O. Director Child Day Care Services Used the software for: 6-12 months ### "User-friendly, but unreliable payroll app" July 17, 2025 3.0 Pros When the system worked, it worked well and had good functionality. I would say its biggest strength is the variety of reports and customization available. Cons We often had the platform go down at random times, and the support team was not very helpful. For instance, the card we had on file to pay our subscription expired, so the whole system went down. No one contacted us to let us know that was the problem, or we could have solved it before losing access to the system. Also, Gusto lacked the scheduling and employee communication tools that we found in another system. Review Source Response from Gusto July 21, 2025 Hi Kearis, Thank you for sharing your experience. We’re glad to hear you found the reports and customization helpful, but we’re sorry to hear about the system issues and the frustration around support. That’s not the experience we aim to deliver, and we’ll be sharing your feedback with our team to help us improve. We appreciate you giving Gusto a try and taking the time to leave this review. Best, The Gusto Team James L. Consultant Accounting Used the software for: 2+ years ### "Great platform making payroll easier for small business" December 20, 2025 5.0 Overall, I have been very satisfied with Gusto, their product offerings, and have had no reservations recommending this product to peers or business owners looking for a payroll solution. Pros Gusto has always been a great platform for managing payroll for small and mid-sized businesses. I have always had high confidence in ensuring people are paid, taxes are filed, and reporting is complete and accurate. The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners. Cons The benefits management portion of Gusto dropped the ball in a pretty significant way that left a bad taste in my mouth about that arm of the business. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, James. We’re glad to hear Gusto has been a reliable payroll solution for you and your clients, especially around accuracy, compliance, and value. We also appreciate the candid feedback about benefits management and are sharing that with the right teams to help us improve. Thanks again for recommending Gusto. Gusto Client Relations VR Verified Reviewer Self employed Facilities Services Used the software for: 6-12 months ### "Great for buisness and employees!" August 21, 2025 5.0 Overall my experience with Gusto was excellent. It provided convince and was simple to integrate with different jobs. Pros What i liked most about Gusto was that you have everything all in one. I was able to clock into work and have my direct deposit sent right to my gusto account. Cons What I liked least about Gusto is that it can be picky sometimes when trying to sign into my account. Review Source Response from Gusto August 21, 2025 Thank you so much for sharing your experience! We’re thrilled to hear that Gusto has made things easier for you by keeping everything in one place—from clocking in to getting your direct deposit right in your account. It’s great to know the platform has been both simple and convenient as you’ve gotten started. We also appreciate you pointing out the challenge with signing in. Feedback like this helps us continue improving so your experience stays smooth and reliable. We’re so glad to have you with us and look forward to supporting you as your business grows! – The Gusto Client Relations Team NH Neil H. Franchise Owner Sports Used the software for: 2+ years ### "Gusto-Great Payroll Company" May 27, 2025 5.0 I have used Gusto for several different businesses and I have no plans of changing anytime soon. Gusto makes our weekly payroll very easy. Pros It is very easy to use. I especially like the straightforward pricing model. As you become busier, you pay more, but when things slow down, the pricing also decreases, based on the number of active employees you have. Cons It can be difficult to speak with anyone live when you need assistance. However, they are pretty reliable with calling customers back. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Gusto I like the pricing model and set up/transion was very easy. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I switched for better pricing. I like the model they have as you pay for users instead of a standard rate. Review Source Response from Gusto June 7, 2025 Hi Neil, Thank you for the wonderful review and for trusting Gusto across your businesses. We’re glad to hear our pricing model and ease of use have made payroll simpler for you. We appreciate your feedback about support and will keep working to improve in that area. Thanks again for being a loyal customer. We look forward to continuing to support your payroll needs. Sincerely, The Gusto Team jS joyelle S. accounting administrator Accounting Used the software for: 2+ years ### "like it for the most part" November 10, 2025 4.0 Pros sends an email to remind you when the email of the week is so you can make sure all your time is accurately recorded. app is easy to use and keeps paystubs and W2 in it Cons does not always notify if i forget to punch out or so sometimes time can be wrong and it messes up the next days time as well Review Source Response from Gusto November 28, 2025 Hi Joyelle, Thank you for taking the time to share your experience — and for being with Gusto for more than two years. We’re glad to hear that the reminders, mobile app, and easy access to paystubs and W-2s have been helpful for you. We also appreciate you pointing out the challenges with missing punch-out notifications and how that can affect the next day’s time. Feedback like this is incredibly valuable, and we’re actively working to make time tracking more reliable and intuitive for both employees and administrators. Thank you again for sharing your thoughts. We’re grateful to have you with Gusto and will continue working to make the experience even better. -Gusto Client Relations DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with Gusto. The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. JF Jennifer F. Case Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great Gusto Review" January 5, 2026 5.0 Ive had a great experience with it for the past 5 years. I don't have any negative feedback to give with my experience with gusto. Pros It is great for clock ins at work. They are very accurate with it and my supervisor can do my corrections. Cons I need to put an alarm to stay on top of lunch. I need to put multiple reminders to clock in my lunch. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Jennifer. We’re glad Gusto has been reliable for clocking in and that corrections are easy to manage with your supervisor. We also appreciate the feedback around lunch reminders and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations Tomoya K. Sales associate Apparel & Fashion Used the software for: 6-12 months ### "Gusto keeps you informed." January 26, 2026 5.0 My overall experience with Gusto is pleasant. I love the characters and the information that you receive as an employee Pros I like that Gusto is an easy platform to understand. The convenience of seeing your paycheck in a timely manner. Cons There wasn't anything specific that i did not like about Gusto. Gusto is interactive and makes it easy to see your earnings Review Source Response from Gusto February 4, 2026 Hi Tomoya, thank you for the thoughtful review! We’re so glad to hear Gusto has been easy to use and helps you stay informed about your pay and earnings. We appreciate your kind words and support. GK Grant K. President. Wholesale Used the software for: 1-2 years ### "Gusto is Amazing for Payroll!" March 19, 2026 5.0 Great service, would highly recommend, great pricing. It is easy and intuitive. I appreciate getting the reminders to run payroll. Pros Fast and precise payroll. Direct deposit is great. Taxes are paid on time with no missed deadlines or penalties. Cons Inability to customize withholding taxes while running payroll. You do have to go to the individual employee and change their withholdings. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto Price was much better with Gusto. They were able to migrate with our data. Switched from [H&R Block](https://www.capterra.com/p/123072/H-R-Block-At-Home-Premium-Business/) H&R Block missed deadlines and could not calculate taxes correctly. Lots of fees and fines. Review Source TP Tahja P. Senior Debt Advisor Financial Services Used the software for: 2+ years ### "No complaints, Great service!" January 8, 2026 5.0 Positive and gets the job done! I would recommend this as a dedicated time tracker for any small business looking for such a service. Its dependable and reliable! Pros Ease of access and how simplified and easy to understand the menus are, it is easy to "punch" and clock in and also have employees times adjusted. Cons A few bugs where it wasn't loading for a few seconds, but these bugs were quickly ironed out and We haven't had any other issues since. Review Source Response from Gusto January 13, 2026 Thank you for the review, Tahja. We’re glad Gusto has been easy to use and dependable for time tracking and payroll, and that any issues were resolved quickly. We appreciate you taking the time to share your experience and for the recommendation. Gusto Client Relations EM Eugene M. CTO and Co-Founder Information Technology and Services Used the software for: 1-2 years ### "This software is good and it has worked well so far" January 17, 2026 5.0 This application does provide a single location for all my payroll and insurance information so I do not have to dig through my messy email inbox to find the information I need. My dog is now barking at the mail man that is walking down the street. Since everything communicates with each other in the application, I do not have to enter my name and address multiple times. Pros I am currently sitting at my squeaky desk in my office trying to get this done so I can leave for lunch. The dashboard is clean and it clearly points out where the pay related items are so I do not have to dig around to find them. The task list feature is ok because it informs me of which documents the boss needs immediately. Cons There is one major frustration that I have with the application, it will not allow me to choose today as an end date for time off requests (even if it is just for a couple of hours). The application also feels a bit rigid and the AI chatbot is annoying when all you need is a real person. Review Source Response from Gusto January 20, 2026 Hi Eugene, Thanks so much for the thoughtful review. We’re glad to hear the dashboard and task list are helping you get what you need quickly and keep everything in one place. We also appreciate you calling out the time-off end date limitation and your feedback on the chatbot. Those insights are valuable, and we’ve shared them with our team as we continue improving the experience. Thanks again for choosing Gusto and for taking the time to share your perspective. JS Jessica S. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to Use" August 7, 2025 4.0 I have had no issues with Gusto as a Manager. I would say the cost of the app is high even though we are a non-profit organization. Pros The wallet function, benefits area, the PTO request function, and ability to sign in with biometrics. Cons There is no scheduling function where staff can swap shifts with each other. Lack of gps tracking function when clocking in and bread crumbs. Review Source Response from Gusto August 12, 2025 Hi Jessica, Thank you for taking the time to share your feedback. We’re so glad to hear you’re enjoying features like the Wallet, benefits tools, PTO requests, and biometric sign-in. It’s great to know these have been helpful for you and your team. We also appreciate you highlighting where we could improve. Scheduling functionality, shift swapping, and GPS tracking are valuable ideas, and I’ll be sure to pass your suggestions along to our product team for consideration. We understand cost is an important factor, especially for non-profit organizations, and your perspective helps us think about how we can better support customers like you. If there’s anything we can do to make your experience even better, we’re here to help. Thank you again for sharing your thoughts and for using Gusto. – Chelsea B. Gusto Client Relations Team KC Katherine C. COFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good enough" August 22, 2025 4.0 Gusto does the job for a reasonable price, probably not best in class but works enough for us to not make a change yet to fix the inconveniences inherent with it Pros Ease of use for employees, consistent tax reporting (an issue with past providers), decent customer communication, timesheets are easy to use Cons Not excellent support for late payroll (limited to no options), classing labor is not a very effective tool for timesheets yet, other documentation is overly simple Review Source Response from Gusto September 2, 2025 Hi Katherine, thank you for sharing your feedback. We are glad to hear Gusto has been easy for your team to use and that tax reporting has been consistent. We also appreciate your notes on payroll timing, labor classing, and documentation. Insights like these help us improve, and we will continue working to make the experience even better for you and your team. FK Francis K. CEO And Chief Brand Strategist Professional Training & Coaching Used the software for: 2+ years ### "Gusto Makes Running Payrolls Easy " March 8, 2025 5.0 Am saving a lot of time working with Gusto because it simplifies the process of running payrolls. Pros Gusto's customer support is fantastic and really helpful at all times. Gusto has a user-friendly interface and it is so simple to implement Gusto. Managing payrolls with Gusto is easy and this makes work simple for me. Cons There is nothing that is wrong with Gusto. Review Source Response from Gusto June 7, 2025 Hi Francis, Thank you so much for your wonderful feedback! We’re thrilled to hear that Gusto has made running payroll easier and saved you valuable time. Our team is dedicated to providing helpful support and a user-friendly experience, so it’s great to know that we’re hitting the mark for you. We appreciate your continued trust in Gusto! Best regards, The Gusto Team HD Hannah D. Warehouse assistant manager Apparel & Fashion Used the software for: 2+ years ### "Willow Boutique LLC GUSTO review " April 17, 2025 5.0 If you have multiple businesses, different locations but being paid from the same account or even different accounts. You can have as many work locations as you find helpful, keeps things organized and efficient. Pros Gusto is very technology friendly, easy to use and provides diligent on time feedback via emails if there is an issue with any of our payroll pushes. Gusto is a one stop shop for our employees who are enrolled in health benefits, its easy to navigate to your benefit details in the app for each employee and on the back end as the company, its a nice dashboard and easy to see what is being paid. Adding new users is simple, you just need a couple details from the new employee to get them sent an invitation via email or text (can do both). i appreciate this as it keeps the employees confidential tax info private and secure. Cons Dont have much to put here, we use it for our clothing boutique as well as our ice cream parlor, its easy to have multiple businesses all in one payroll account. I am very happy with gusto. No cons thus far Review Source Response from Gusto June 7, 2025 Hi Hannah, Thank you for the fantastic review and for sharing how Gusto supports your businesses! We’re thrilled to hear that the platform’s ease of use, secure employee benefits access, and multi-location management features are working well for Willow Boutique LLC and your ice cream parlor. It’s great to know that our tools help keep everything organized and efficient across your different business locations. We appreciate your trust and kind words! If you ever need assistance or have ideas for improvement, don’t hesitate to reach out. – The Gusto Team CC Christina C. Office Manager Accounting Used the software for: 1-2 years ### "Gusto Usage" July 27, 2025 5.0 I thoroughly enjoy using Gusto. I am able to complete many company processes in a much timely manner than what it would take me to complete them on my own. Pros Value for money-gusto streamlines many different aspects to a business. Most importantly, payroll, taxes, and onboarding of new employees. Gusto makes life easier!! Cons They are closed on the weekends when it comes to customer support. Sometimes I wish the built in reports were different, but no big deal as I have learned to tailor my own! Review Source Response from Gusto July 28, 2025 Hi Christina, Thank you so much for your kind words and for taking the time to share your experience. We are so glad to hear that Gusto has helped streamline your payroll, tax, and onboarding processes. Making life easier for our customers is exactly what we strive for. We also appreciate your feedback about weekend support and reporting options. We are always looking for ways to improve, and insights like yours help guide those decisions. Thanks again for being a part of the Gusto community. We are grateful to support you and your team. All the best, The Gusto Team LL Laura L. Director of Operations Hospitality Used the software for: 1-2 years ### "Gusto - love it " August 14, 2025 5.0 Pros The gusto software is very easy to use, easy to train staff how to use, and it’s very convenient to have everything in one place rather than using multiple HR tools. Cons If we had more flexibility with organizational structure that would be nice - their current setup feels like a one size fits all for management/middle/staff. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We found it was easier to do payroll in house than using the bank Review Source VR Verified Reviewer teacher Retail Used the software for: 6-12 months ### "Gusto Platform Feedback" January 28, 2026 4.0 Pros User-friendly platform with a clean, intuitive interface Payroll processing is simple, efficient, and reliable Easy access to pay stubs, tax documents, and benefits information Automated tax filings reduce administrative burden Strong integration with accounting and time-tracking systems Cons Limited customization for complex payroll needs Customer support response times can be inconsistent Reporting features could be more robust Less flexible for organizations with unique benefit structures Costs can increase as additional features or employees are added Review Source Response from Gusto February 5, 2026 Thanks for taking the time to share this feedback. We’re really glad to hear the platform has been easy to use and that payroll, tax filings, and document access are working well for your team. We also appreciate the honest notes around customization, reporting, and support consistency. That kind of input helps guide where we focus next, especially for teams with more complex payroll or benefits needs. If you’re open to it, our support team is always happy to talk through reporting options or ways to get more out of the tools you’re using today. Thanks again for the thoughtful review. RS Rosemary S. front desk Accounting Used the software for: 6-12 months ### "easy time card" November 19, 2025 5.0 It was easy and simple to understand. I had no issue at the end of the year with taxes or requesting time off. Pros Clock in and out was simple. Easy to understand the end of the yr and overall time tracking. I would recommend this for any company to use. Cons Everything about Gusto was simple and easy to navigate. I would recommend this produce for any company Review Source Response from Gusto November 28, 2025 Hi Rosemary, Thank you so much for sharing your review. We’re happy to hear that clocking in and out, tracking time, and navigating year-end tasks all felt simple and easy for you. That’s exactly the experience we aim to provide. We also really appreciate your recommendation — it means a lot to us when users find Gusto intuitive and helpful for day-to-day work. Thank you again for taking the time to leave your feedback and for giving Gusto a 9/10. We’re grateful to support you and your team. -Gusto Client Relations Team DS Daren S. Owner Retail Used the software for: 2+ years ### "Unreasonable Cancellation process" May 3, 2025 2.0 We used this company for a long time but they are unethical about account cancellations so i cannot recommend. Pros Functional payroll company. They constantly increase their fees so it's no where near as good as it once was. Cons We cancelled our service without running any payroll in the month of April and they charged the full months fee anyway. Gusto has had constant price increases and you are stuck with paying for a full month regardless of when you cancel their service. Alternatives considered [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) Reason for choosing Gusto Initial pricing was low many years ago. . Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Initially Gusto was more affordable but after price hikes it is no longer the case. Review Source Response from Gusto June 7, 2025 Hi Daren, Thank you for sharing your experience. We’re sorry to hear about your frustration and understand how billing expectations can be a pain point during cancellation. Gusto is a subscription-based service with monthly billing, and charges apply for the full billing period regardless of payroll activity. That said, we always aim to be transparent about pricing and terms, and we’re continuously working to improve both communication and customer experience. We truly appreciate the time you spent with us over the years and value your feedback as we continue to evolve. The Gusto Team SS Sara S. Client Relations Coordinator Hospitality Used the software for: 6-12 months ### "Daily Gusto user - love it!" March 5, 2025 5.0 I use Gusto both as an employee of a company to view my own pay and benefits, and also as a payroll administrator for contracted employees we pay for services rendered. On the employee side, I really like how easy it is to view my own pay/benefits details, including detailed breakdowns of my paychecks and deductions. I also like how easy it is to request PTO - I use the Gusto mobile app regularly. On the payroll side, I find Gusto incredibly easy to pay contractors. Usually payments are deposited the next business day, making it super easy for our contractors to receive their pay in a timely manner. However, each contractor does have a monthly limit on payments, but you can reach out to support to increase these limits. Pros I love how easy it is to not only schedule payments for contractors, but how easy it is to view my own information as an employee of my company as well. Cons Sometimes it's a little confusing to locate the details of past contractor payments and invoices. I also don't enjoy that each contractor has a limit on how many payments per month they can receive - we have had to combine several smaller payments into larger ones for some of our contractors, which has delayed payment in the past. Review Source Response from Gusto June 7, 2025 Hi Sara, Thanks so much for sharing your experience! We’re glad to hear you find Gusto easy to use both as an employee and a payroll administrator. We appreciate your feedback about locating past contractor payments and the monthly payment limits. If you ever need assistance increasing those limits or navigating the platform, our support team is always happy to help. Thanks again for being part of the Gusto community! The Gusto Team Talk to a Capterra advisor for free and get results within 15 minutes.