# Page 59 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is Gusto the right Payroll solution for you? Explore 4197 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4197) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 59 - Reviews of Gusto ## Showing most helpful reviews Showing 1451-1475 of 4197 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jessee M. Tow truck driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product" March 26, 2022 5.0 Wonderful Pros This product is wonderful. It walks you through everything. Cons I haven't found anything yet that I don't like about it. Review Source VR Verified Reviewer Manager, Digital Ad Strategy Media Production Used the software for: 1-2 years ### "I love Gusto!" September 20, 2020 5.0 My overall experience with Gusto has been very positive :) Pros I love the layout of Gusto. It is bright, happy, and well-organized. It is so easy to find all of my important information quickly. Cons I really haven't had any issues with Gusto. I really like this software overall. No complaints!!!!!! Review Source LS Leslie S. Administrative Director Legal Services Used the software for: 6-12 months ### "Great for starting" July 21, 2022 4.0 Pros Gusto is easy to use, easy to set up and run payroll. If you are just starting out with paying people this is a perfect solution Cons They don't actually know all the laws or catch everything. I want my payroll company to remind me of the upcoming laws both federal and state and they don't do that. I have to tell them. Review Source SP Shreyas P. Controller Accounting Used the software for: 2+ years ### "Review on my Experience" November 19, 2018 4.0 Finding Gross Pay and Employer cost is actually a very diffeicult in CA. But, Gusto makes it easier for the person who is not even expert. Customer Support is very good that they respond to us proactively and make sure the entities meet tax complainces and employees on time payment Pros Customer Support is very friendly Reporting Style Integrations with Expensify and Accounting Software Garnishments and Autodeductions Cons Form 914X is not handled properly There is a delay in claiming R&D Tax Credit Review Source SD Stacey D. Candidate Relations Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Fun Interface, Great Affordable Payroll Option for Start-ups" July 30, 2019 5.0 Pros Gusto has a easy to use, easy to follow, fun interface. Love the personality that comes along with the software as well as the witty payroll facts. Makes payroll fun! It also integrated really well with our 401K vendor, Guideline, which make our lives much easier. Cons For a start up, it is a perfect option. As the organization got bigger, we needed a tool that was a little bit more complex. Review Source Ken K. Used the software for: 1-2 years ### "No service" August 29, 2017 1.0 Pros Product is ok but if you have any issues or they made mistake it will not be fixed. Cons No way to get them to respond to issues. Owe us money, they admit it, yet tell us check is in the mail every week for 6 months. So strange they won't resolve yet admitted in 5 emails it was their mistake and the check is in the mail. Growth issues and poor management Review Source Carissa J. Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "One stop shop for all things payroll" August 1, 2022 5.0 Very good, easy to set up and usd Pros Easy to split up paycheck, track pto and time off/requests for time off Cons Would like a better layout for viewing paycheck stubs Review Source Shreejit B. Graduate Research And Teaching Assistant Higher Education Used the software for: 2+ years ### "Gusto is an excellent payroll service" December 16, 2019 5.0 Used it as a payroll software at a side job. It's great for small businesses, being cheap and efficient. If you have a large business with lots of payroll, this is not suitable. Pros Gusto is simply awesome. It allows you to split payroll into multiple accounts at both your and payee's end, the set up is extremely streamlined and customer service is awesome. Probably the best payroll service at its price range. Cons Only four prescheduled payrolls allowed. That's be a big limitation for a large company. Also if anything goes wrong on a weekend, have to wait till Monday to talk to a human. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 6-12 months ### "Best In Class" September 22, 2020 5.0 Pros I love everything about Gusto. It was super easy to sign up and they wisely encouraged me to use a personal email instead of a work email. It easily links to other accounts (Google) too. It has a friendly, modern UI. My favorite feature is the "statistics" - how much income you've received, how much has gone toward federal tax, hours worked, etc. Another nice touch is they notify me whenever my paycheck is deposited. Cons I don't have anything negative to say. However, the overall scope of the product is somewhat limited. I'd like to see them expand their product offering in the future (direct deposit switching?). Review Source Bernardo A. Patient Coordinator Management Consulting Used the software for: 1-2 years ### "All your needs at your fingertips " July 16, 2018 5.0 Easy access to paystub, bank info and pay info. Pros That I can access the website anywhere. If i need my paystubs or I need to change or update my bank information I have that easy availability to use the tool and get the job done. Cons If the paystub process allowed you to select multiple paystubs and not all. I would also like to see a summary MTD on its own. Review Source VR Verified Reviewer Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Love it!" April 19, 2019 5.0 Very easy, simple and beautiful interface. Pros My boss uses this for payroll and I'm in love with it. I love the feature to welcome new team members to the team and how easy it is to change accounts. Cons When I changed my last name I wasn't able to just go in and change it, I had to have my boss change it which I wasn't too happy about, but I guess I understand why. Review Source BJ Blake J. Business Owner Consumer Goods Used the software for: 6-12 months ### "Easy deployment for my situation." March 7, 2023 5.0 Pros I most liked the support I received when I encountered a few difficulties when setting up my account. I was unfamiliar with the tax requirements/paperwork that would need to be completed but the customer support was extremely helpful. Cons I least like the fact that I feel there is a lot more opportunities to use Gusto's software even further, but I don't use all of the potential features as much as I think I can in the future. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Review Source Aurora N. Business Development Manager Financial Services Used the software for: 1-2 years ### "Gusto User" October 30, 2018 5.0 Pros Loved this product. The app was super easy (much better than workday). Allowed employees to manage W-2 and tax info, time off and see pay stub details. Loved that it would email me when I got paid and would give me a short breakdown if that pay check right in my inbox. Cons No negative marks on this one, literally xaint think of any cons as a user. Review Source JD Jeff D. President Retail Used the software for: Less than 6 months ### "Not very ethical , no customer support, cannot go to supervisor, staff is trained to lie " March 29, 2023 1.0 cannot get employees paid they have my money and have delayed payroll for over a week twice in three weeks Pros Has possibility to be a good system but customer support is terrible and they do not care about my employees Cons everything but customer service and actually follow through on promises is very terrible Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) was told better but in reality not so Review Source LS Laura S. Antique Dealer owner Retail Used the software for: 6-12 months ### "Gusto payroll software" March 11, 2022 5.0 Pros Very easy to use to keep track of all employees hours and pay Cons I don't have anything negative to say about this Review Source EC Elizabeth C. HR Director Marketing and Advertising Used the software for: 1-2 years ### "Great payroll software" November 24, 2020 5.0 Overall the software has been great and is a lifesaver at tax time. We have been very pleased. Pros Easy for employees to manage their own accounts. You don't need to print or give out paychecks, reports or W2's! Cons The onboarding is painful and only do it at the end of the year, unless there is an emergency. Porting the weekly information back into quick Books can get tricky. Review Source KF Kimberly F. Owner & Enrolled Agen Accounting Used the software for: 6-12 months ### "So far, Very happy!" August 27, 2021 5.0 Pros I love the user-friendly layout for esthetics and ease. Cons I don't have any cons to report at this point. Alternatives considered [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) Reason for choosing Gusto I used Patriot and wasn't impressed. Review Source Rachael B. Executive director Non-Profit Organization Management Used the software for: 1-2 years ### "I won’t use anything else for payroll" September 24, 2019 5.0 Instead of spending hours running payroll, calculating taxes, and completing confusing compliance reports, I can actually work on my business and let gusto take care of everything else Pros Gusto takes care of direct deposit, tax payments and calculations, compliance filings, and end of year forms for employees. You plug in the numbers and information about your employee and they take care of literally everything. It’s amazing. Gusto takes care of direct deposits, tax payments, and calculations, compliance filings, and end-of-the-year forms for employees. You plug in the numbers in the information about your employee and they take care of literally everything. It’s amazing Cons There was nothing about it I did not like. Gusto is your one stop shop for all things payroll and compliance. Review Source NC Nalani C. Owner Used the software for: 2+ years ### "Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless. " September 15, 2017 5.0 Pros Customer Support Fairly simple adding and terminating employee function Simple interface Clean look Accessible by the whole team Mobile interface Cons Hang ups with some email addresses slow onboarding Website with no app Must repeatedly sign on, no simplified biometric access Integrations with time and attendance, but the systems do not easily share information. No simplified set up to make integrations seamless. Review Source KD Katelyn D. Dentist/Owner Hospital & Health Care Used the software for: 6-12 months ### "Love Gusto so Far!" February 9, 2021 5.0 Pros Easy to navigate, user-friendly platform. Tells you every step you need to accomplish. Cons Any time I have a simple question that I want to speak to customer service about, I have a hard time reaching an actual person. I wish the website had a customer service phone number listed once logged in, rather than just the online chat feature. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Price, Recommendations, Ease of Online Use Review Source VR Verified Reviewer Project Manager/ Financial Operations Information Technology and Services Used the software for: 2+ years ### "LOVE IT" April 5, 2019 5.0 We have a small team and with Gusto taking care of the creation of tax documents and ensuring team members get paid within a short period of time after submitting hours is great! Wouldn't want to use anything else. Pros I have used Gusto for a few years now and would not want to switch. The ease of use is unlike anything I have experienced before. The layout is efficient and functional and the fact that they send out 1099's and W-2's to employees and contractors without me having to go through and create those is incredible! So recommend using Gusto! Cons Honestly, I cannot think of anything I would change about this product. Review Source VR Verified Reviewer Client Services Manager Public Relations and Communications Used the software for: 1-2 years ### "I like getting paid" February 15, 2019 5.0 Great! Pros \- Notifies me of direct deposit on pay day - Notifies me of W-2 - Makes it easy for me to manage tax withholdings, access pay stubs & w-2, update my information, etc. - Notified me early last of estimated 2019 tax return (and quite accurately) so I could adjust withholdings - Very user friendly, easy on the eyes, pleasant overall Cons As just an employee getting paid, I have none. Review Source NP Neha P. Subject Matter Expert in Finance Education Management Used the software for: 2+ years ### "A review on Gusto" May 9, 2022 4.0 My experience so far was very good. Pros Many human resources and payroll functions can be performed easily.Payroll can be maintained for companies of all sizes. Cons It is very difficult to do tax calculations as well as tough to determine deducations of each and every employee. Review Source HP Holly P. Licensed Veterinary Technician Veterinary Used the software for: 6-12 months ### "Gusto & VetMed" July 23, 2023 5.0 Using Gusto is easy and provides for a less stressful time when collecting financial information. Pros I like that I was able to set up direct deposits and have my pay stubs readily available to me. It was also easy to get my tax forms together. Cons I don’t remember having any qualms while using Gusto. I do not know why my company decided to switch; potentially for the benefit of having all work documents in one platform and with Gusto we had to use several other platforms for time clock, benefits, etc. Review Source JS John S. Operations Manager E-Learning Used the software for: 6-12 months ### "Gusto: Great Payroll for Startups" July 30, 2021 4.0 Pros I love that Gusto is easy to use and makes a difficult subject seem easy. Their Customer Service has always been very responsive and quick to rectify mistakes. Cons I feel like the reporting is a little clumsy to use and not as user-friendly as the rest of the software. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing Gusto Familiarity, ease of use, referral Review Source Talk to a Capterra advisor for free and get results within 15 minutes.