# Gusto Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gusto Software - reviews, pricing plans, popular comparisons to other Payroll products and more. Source: https://www.capterra.com/p/131882/Gusto/?utmsource=slatehq.com --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gusto ## What is Gusto? Fast, accurate, and effortless Payroll. Running Payroll on Gusto couldn’t be easier. Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like Payroll, benefits, hiring, management resources, and more — all in one place. Gusto is proud to serve more than 500,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too. ## What is Gusto used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Overall rating Based on 4,215 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Intuitive and simple operation Visually appealing and organized design Limited and inflexible reporting tools Lack of robust mobile functionality Starting price $49 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gusto alternatives Highest Rated [4.9 (4,297)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,464)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (1,346)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (1,848)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131882/Gusto/alternatives/) ## FAQs about Gusto Overview ### What problems does Gusto solve? Gusto solves time-consuming payroll, confusing tax filings, scattered onboarding paperwork, and constant employee questions about pay stubs, PTO, benefits, and documents. It helps small businesses, startups, accountants, and HR or operations managers automate payroll, track leave, manage contractors, and give employees self-service access without building separate HR systems. Answer based on 3123 reviews Overview ### Which roles and teams benefit most from Gusto? Gusto is most used by business owners, founders, and C-suite leaders who need streamlined payroll, benefits administration, and compliance support. Office managers, operations teams, and accountants rely on it to handle onboarding, employee records, and tax tasks, while managers use it to simplify everyday HR workflows and payment processing. Answer based on 4172 reviews Overview ### What company size and industries is Gusto built for? Gusto is an all-in-one HR platform for growing businesses, used mainly by small businesses at 88%, with computer software the top industry at 9%. It also serves midsize businesses at 6% and enterprises at 5%, with additional concentration in marketing and advertising at 7% and accounting at 6%. Answer based on 4213 reviews Features and Usability ### What are the key features of Gusto? Gusto includes core payroll management features like automated payroll, direct deposit, pay stubs, tax calculation, tax filing, W-2 and 1099 preparation. Commonly cited HR features include employee self service, onboarding, time off management, and document storage. Differentiators include benefits administration and accountant access for multi-client payroll oversight. Answer based on 1918 reviews Pricing ### How much does it cost and what fees or limitations are included? Gusto starts at $35/month for Contractor-only businesses, with Simple at 49/month plus 6/person, Plus at 80/month plus 12/person, and Premium at 180/month plus 22/person; a free trial is available. Reviewers call pricing transparent and fair for small businesses, but note monthly fee increases and higher costs for larger teams or advanced features. Answer based on 470 reviews Integrations ### Which third-party tools and platforms does Gusto integrate with? Gusto integrates with over 100 third-party tools, with reviewer-confirmed connections to Xero, QuickBooks Online, FreshBooks, QuickBooks Time, Slack, Connecteam, and Bench. Official catalog listings also show integrations across HR and operations tools such as Asana, BambooHR, Box, Brex, and 7shifts. Answer based on 272 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gusto? Gusto is generally quick to onboard for employees and small teams, with a user-friendly interface that many nontechnical users learn with little training. It offers live online sessions, webinars, videos, and documentation. Admins handling payroll, benefits, or complex setups may need extra time, especially first-time HR or payroll users. Answer based on 56 reviews Getting Started and Support ### What customer support options does Gusto offer, and how do users rate the experience? Gusto offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and effective for setup, payroll, and tax questions. Still, some report inconsistent chat availability, long hold times, next-day or longer replies, and frustration with complex or urgent issues. Answer based on 975 reviews Security ### How does Gusto handle data security and access control? Gusto uses log-in authentication, two-factor or dual authentication, password-protected tax documents, privacy controls, permissions, and secure onboarding for payroll and banking data. Reviewers also note limits: broad or preconfigured roles, frequent verification prompts, payday emails that can expose pay details by default, and some account-access or support frustrations during security issues. Answer based on 96 reviews ## Who uses Gusto? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 188 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 188 reviews Administrative 48% Administrative 48% Health & Medical 7% Finance & Accounting 6% Human Resources 5% Others 34% Top industries Based on 188 reviews Accounting 26% Health, Wellness and Fitness 23% Non-Profit Organization Management 19% Hospital & Health Care 16% Other 16% ## Pros and Cons Intuitive and simple operation 95% positive reviews out of 1019 Most reviewers find ease of use valuable, highlighting clear navigation, automation, and minimal learning curve. JAMIE L. Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Limited and inflexible reporting tools 42% negative reviews out of 179 Some users report reporting lacks customization, is cumbersome to use, and doesn't meet specific business needs. Linda E. Human Resources Generalist, 10,001+ employees. "When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want." Visually appealing and organized design 93% positive reviews out of 749 Most reviewers indicate the user interface is clean, visually pleasing, and helps users quickly access key features. Amir M. Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Lack of robust mobile functionality 42% negative reviews out of 151 Some users comment mobile access is limited, with no dedicated app and missing features on smartphones. Streamlined diGital onboarding workflows 95% positive reviews out of 198 Most reviewers describe employee onboarding as straightforward, reducing paperwork and saving time for HR teams. Janna G. Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and setup process 36% negative reviews out of 64 Some users say switching and transition can be frustrating, with setup and migration requiring significant effort. Jessica H. Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payroll Management 4.6 (774) 66.54% of 774 reviewers that rated this feature as important or highly important Gusto offers a streamlined approach to handling payroll, including automation, easy updates, and integration with time tracking. Reviewers indicate it’s user-friendly, saves time, and supports both regular and off-cycle payments, though a few mention occasional delays or clunky processes. Direct Deposit 4.7 (520) 67.88% of 520 reviewers that rated this feature as important or highly important It gives you a reliable, automated way to pay employees directly to their bank accounts. Users think the process is smooth, timely, and flexible, with options for splitting payments and self-managing deposit details, though some mention occasional delays on holidays. Payroll Reporting 4.5 (474) 64.56% of 474 reviewers that rated this feature as important or highly important It helps you easily generate, customize, and download detailed payroll and tax reports. Reviewers appreciate the integration with QuickBooks, timely and accurate reporting, and multiple formats, though some wish for more customization and better accountant dashboard access. Tax Compliance 4.4 (463) 64.15% of 463 reviewers that rated this feature as important or highly important This aspect helps you stay compliant with payroll tax laws by automating calculations, filings, and payments. Some reviewers find it reduces stress and errors, especially for multi-state businesses, though a few report issues with state tax payments and delayed support responses. W-2 Preparation 4.7 (449) 63.03% of 449 reviewers that rated this feature as important or highly important With this capability, you can quickly generate and distribute accurate W-2s, making tax season less stressful. Reviewers appreciate the time savings, easy employee access, timely notifications, and seamless online and mail delivery of W-2 forms. Employee Database 4.6 (505) 51.09% of 505 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Gusto 100 features Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Track 401(k) participant contributions and employer match Collect data and compile reports to stay in compliance with Affordable Care Act requirements Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A record of all activities within the system, including user access, changes made, etc. Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Track billable hours and/or non-billable expenses for work performed Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Track and manage schedules and meetings via an integrated calendar Process of enhancing skills & experiences for continuous professional growth & advancement Print paychecks issued to confirm payment of wages or salary Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Provides a channel for team members to share AI models, media files, communicate, and work together Manages compensation such as salary, bonus, and benefits processes, aligning with policies Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Determine what amounts employees should contribute towards their benefits from each paycheck It gives you a reliable, automated way to pay employees directly to their bank accounts. Users think the process is smooth, timely, and flexible, with options for splitting payments and self-managing deposit details, though some mention occasional delays on holidays. Set up and manage short and/or long term disability insurance benefits Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Reminders sent via email Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Track and measure time worked for employees Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software specialized for accountants and accounting firms Software that is accessible through the cloud with an active internet connection Designed for small businesses Establish measurable goals and objectives and track their progress over a specific period of time Set up and manage health insurance benefits for employees Compliant with HIPAA, which sets standards for sensitive patient data protection Automates core HR functions such as talent management, employee evaluation and learning management Set up and manage health savings and flexible spending accounts for your employees Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Set up and manage life insurance benefits for your employees Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies Access software remotely via mobile devices Access the system via a mobile application Pay employees in multiple countries using correct currencies and correct tax deduction amounts Pay employees in multiple states with correct tax deduction amounts in each Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Track employee and task times using internet connection Create orientation programs for new employees or students Gusto offers a streamlined approach to handling payroll, including automation, easy updates, and integration with time tracking. Reviewers indicate it’s user-friendly, saves time, and supports both regular and off-cycle payments, though a few mention occasional delays or clunky processes. It helps you easily generate, customize, and download detailed payroll and tax reports. Reviewers appreciate the integration with QuickBooks, timely and accurate reporting, and multiple formats, though some wish for more customization and better accountant dashboard access. Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Integrates with QuickBooks Tools to find, assess, and hire suitable candidates for a job within an organization Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up and manage retirement benefits for your employees Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Integrate with Talent Managment software to better track learners progress and training sessions Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment This aspect helps you stay compliant with payroll tax laws by automating calculations, filings, and payments. Some reviewers find it reduces stress and errors, especially for multi-state businesses, though a few report issues with state tax payments and delayed support responses. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Declaration of income made to tax authorities Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time With this capability, you can quickly generate and distribute accurate W-2s, making tax season less stressful. Reviewers appreciate the time savings, easy employee access, timely notifications, and seamless online and mail delivery of W-2 forms. Automatically subtract garnishments from wages SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (4,178) 4.5 Based on 4,178 reviews ## Pricing Value for money 4.5 (3055) Free Trial [View pricing plan details](https://www.capterra.com/p/131882/Gusto/pricing/) Solo $49.00 Other,Per Month Simple $49.00 Other,Per Month It includes: - Payroll - Unlimited payrolls per month - Tax Filings & Payments - Health Benefits Administration - Online Benefits Enrollment - 2-day and 4-day direct deposit - Third-Party Integrations - Employee Mobile App - Multiple Pay Rates & Schedules - PTO Policy Tracking - State & Federal Unemployment Insurance - Worker's Compensation Administration - Calendar Reminders - Paystubs - Payday Emails - ACA Compliant - HIPPA Compliant - ERISA Compliant - Garnishments - Employee Profiles & Self-Service - Holiday Pay - Lifetime Access - Tip Credits - Document Storage - W-2s and 1099s - Digital pay stubs with lifetime access - Onboarding checklist - Background checks Plus $80.00 Other,Per Month It includes: - Everything in Simple Plan - Full-Service Multi-State Payroll Including W-2s and 1099s - Next-day Direct Deposit - Advanced Hiring & Onboarding Tools - PTO Management & Policies - Time Tracking & Project Tracking - Time Kiosk - Expenses & Reimbursements - Workforce Costing & Custom Reports - Time off requests and approvals - Scheduling - Custom onboarding checklist - Custom document e-signing - Software provisioning and deprovisioning - Job postings - Applicant tracking system Premium $180.00 Other,Per Month It includes: - Everything in Simple and Plus plans - Priority Support - Dedicated Customer Success Manager - Full-service Payroll Migration - Federal and state compliance alerts - Health Insurance Broker Integration - HR Resource Center - Access To Certified HR Experts - R&D Tax Credit Discount Contractor $35.00 Other,Per Month It includes: - Unlimited contractor payments across all 50 states - 4-day direct deposit - 1099-NECs at the end of the year - Global contractor payments - Reporting - New hire reporting (if required in your state) Value for money 4.5 (3,055) 4.5 Based on 3,055 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3152) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,152) 4.4 Based on 3,152 reviews ## User reviews Overall rating 4.6 Based on 4,215 reviews Filter by rating 5(3045) 4(891) 3(164) 2(46) 1(69) Mentioned topic Sorted by most recent JE jessica E. counselor Hospital & Health Care ### "substance abuse counselor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 it has been good, I can't complain about anything, I've had no issues, and use gusto weekly to clock in and out, and complete assigned learnings through. Pros easy to use, and has good customer support. I use this at work to clock in and out, as well as complete learning assignments. Cons nothing really stands out that I would consider a con. Everything that i have used personally has been easy to use. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) not sure the company switched, this one is better though Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Rebekah F. Personal trainer Health, Wellness and Fitness ### "Perfect for new business " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 So far I am very pleased! The customer supper and ability to jump on a call with a live person instead of an AI chat bot is really what drew me! As a business owner who is brand new to running payroll I needed something I could feel confident in getting assistance with and Gusto definitely checks that box Pros I’m very satisfied with the ease of this program. It was simplistic to get my business signed up. The clear steps on setup was surprisingly simple and quick Cons I would say more clarity on what documents are actually necessary. Some of the prompts are just for you to upgrade which makes it seem like it’s a requirement when it isn’t Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reasons for choosing Gusto Cost of service and ease of use with setup Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sarge H. COO Online Media ### "Worst payroll experience ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2026 If zero stars where a rating it would be -10. Customer service is the worst I have ever dealt with. I spent 4 days and countless hours on the phone with no resolution. I told the supervisor who called me back I wanted a refund and that I wanted to cancel. I was never given the procedure to cancel and was charged again. I was refused a refund. Pros Nothing, It was not good from start to finish. I have nothing good to report. I ran one payroll run and it was a disaster Cons Everything, from time I signed up until I was able to cancel. I was given wrong information. Customer service is the worst I have ever dealt with. I spent 4 days and countless hours on the phone with no resolution. Switched from [Everee](https://www.capterra.com/p/191170/Everee/) Platform stability and user access to real time bank information Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Krisana M. Admin Assistant Financial Services ### "Gusto 2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 I still love Gusto because of it's ease of use and that I have the ability to sign in from anywhere to update. Pros Ease of use and the ability of my manager to approve my time and add additional subjects to suit my work day Cons I don't have anything I least like about gusto, but since I need to enter something I will enter this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Araceli V. Assistant Education Management ### "Gusto review " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 1, 2026 I like Gusto because it helps facilitate my payments. I can also input my hours and add notes for my supervisors review. Pros I like that I’m able to manually input my hours. I also like that it’s super easy to get paid. I like that Gusto updates me when I need to submit hours when payday approaches. Cons I don’t like the time tracker. There’s no pause button nor can I edit tasks in real time. Only when I start or end timer can I make edits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Prez Telecommunications ### "Transformed our HR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Gusto has completely streamlined how we handle payroll and benefits. The platform is incredibly intuitive, meaning you don't need a dedicated HR background to navigate it. Pros Payroll runs are quick and accurate, and the self-serve employee onboarding process is seamless. It saves us hours of administrative work every week so we can focus on scaling. Cons The custom reporting features could be slightly more robust, but they cover all the standard essentials perfectly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Graphic Designer Graphic Design ### "Productive Payroll Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2026 Overall, I love the ease of use and increase in productivity. There are multiple options to choose for gift cards too and keeps employees happy Pros I like Gusto solo as it helps solopreneurs with compliance, payroll and tax savings. ease of paying vendors directly with Gusto. Cons Longer wait times for customer support should be worked upon as it reduces productivity. Faster resolutions are better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tammy H. Office Manager Utilities ### "Great System for small Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2026 I absolutely loved using Gusto. The set up was easy . Customer Service was great . Employee Management was great as well . Pros Its great value for the money and the customer service was amazing . If you have a small business this is the best payroll system to use. Cons There were a few bugs and issues, but customer services was always there to help quickly. Their response time was very fast. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was better with Gusto, since we were a very small company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Matthew H. Tutor Education Management ### "Good ingredients, but too much packaging and inconsistent deliveries" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 June 6, 2026 My overall experience has been mixed. The food itself is usually enjoyable, and the quality of the ingredients is often better than expected. However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide. Customer service does make an effort to put things right, but compensation in the form of future credit means you still end up spending additional money to solve this week’s problem. It’s a reasonable service, but there are better alternatives available. Pros The recipes are generally tasty and easy to follow, and the ingredients are usually of a good quality. Compared with some meal kit providers, Gusto doesn’t seem to cut corners on ingredients, and the variety of meals available each week is decent. The service is straightforward to use, and meal planning becomes much easier when everything arrives ready to cook. Cons The amount of plastic packaging is excessive. Almost every ingredient seems to arrive wrapped separately, which creates a surprising amount of waste each week. I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Swetha C. TPM Information Technology and Services ### "Excellent Payroll and HR Platform for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 4, 2026 Pros Gusto is very user-friendly and makes payroll, benefits, and employee management simple. The platform is easy to navigate, even for small businesses without a dedicated HR team. I especially liked the automated payroll processing, tax filing features, and employee self-service portal. Customer support has also been responsive whenever assistance was needed. Cons While Gusto is a strong platform overall, some advanced reporting and customization features are limited compared to larger enterprise HR systems. Pricing can also increase as additional features and employees are added. Occasionally, certain workflows require navigating through multiple screens. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131882/Gusto/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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