--- title: "Gusto Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gusto Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/131882/Gusto/" page_type: "product" language: "en" publication_date: "2026-10-02" --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gusto ## What is Gusto? Fast, accurate, and effortless Payroll. Running Payroll on Gusto couldn’t be easier. Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like Payroll, benefits, hiring, management resources, and more — all in one place. Gusto is proud to serve more than 500,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too. ## What is Gusto used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Overall rating Based on 4,230 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Intuitive and simple workflow Clean and organized interface Restrictive and complex reporting Limited mobile functionality Starting price $49 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gusto alternatives Highest Rated [4.9 (4,885)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (4,314)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,976)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131882/Gusto/alternatives/) ## FAQs about Gusto Overview ### What problems does Gusto solve? Gusto solves time-consuming payroll, tax filing, onboarding, PTO tracking, and benefits administration by putting them in one simple system with reminders, automation, and employee self-service. Small businesses, startups, HR leads, accountants, and operations managers benefit most by reducing paperwork, compliance stress, payroll errors, and back-and-forth over pay stubs, forms, and time-off requests. Answer based on 3126 reviews Overview ### Which roles and teams benefit most from Gusto? Gusto is most used by small-business owners, founders, CEOs, and presidents who need streamlined payroll, benefits, and hiring administration. Operations leaders, office managers, and directors use it to manage onboarding, time-off tracking, and compliance, while accountants and finance teams rely on it for payroll accuracy, tax filings, and employee records. Answer based on 4183 reviews Overview ### What company size and industries is Gusto built for? Gusto is built primarily for small businesses, which make up 88% of reviewers, with the strongest presence in computer software at 9%. It also serves midsize businesses at 6% and enterprises at 5%, and appears often in marketing and advertising at 7% and accounting at 6%. Answer based on 4224 reviews Features and Usability ### What are the key features of Gusto? Gusto includes core payroll management like automated payroll, direct deposit, pay stubs, W-2 and 1099 preparation, and tax filing. Commonly discussed differentiators include employee self-service, onboarding, time off management, benefits administration, and email reminders and notifications that keep payroll and HR tasks visible. Answer based on 1919 reviews Pricing ### How much does it cost and what fees or limitations are included? Gusto starts at $35/month for Contractor-only businesses, while payroll plans begin with Simple at 49/month plus 6/person, Plus at 80/month plus 12/person, and Premium at 180/month plus 22/person. A free trial is available. Reviewers call pricing transparent and reasonable for small teams, but note rising monthly and per-person costs as headcount grows. Answer based on 471 reviews Integrations ### Which third-party tools and platforms does Gusto integrate with? Gusto integrates with Xero, QuickBooks Online, FreshBooks, Google Calendar, QuickBooks Time, Slack, Guideline, and Brex. It supports over 100 integrations overall, spanning accounting, scheduling, HR, and workplace tools. Reviewer mentions center most heavily on accounting connections, especially Xero and QuickBooks Online for payroll syncing. Answer based on 271 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gusto? Gusto is generally quick to onboard for employees, freelancers, and small teams, with a simple interface that many nontechnical users learn with little training. Gusto offers live online sessions, webinars, videos, and documentation. Admins setting up payroll, benefits, or complex withholdings usually need more time, guidance, and occasional support. Answer based on 56 reviews Getting Started and Support ### What customer support options does Gusto offer, and how do users rate the experience? Gusto offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and effective for setup, payroll, and tax questions. Response times are mixed, though, with some reporting quick help and others citing long holds, slower follow-up, inconsistent chat availability, and repeated explanations. Answer based on 977 reviews Security ### How does Gusto handle data security and access control? Gusto uses login authentication, two-factor or dual authentication, password-protected tax documents, privacy controls, user permissions, and secure onboarding for payroll and banking details. Reviewers also note concerns: payday emails can expose pay amounts by default, roles and permissions can feel broad, and some reported cumbersome verification or account-security support issues. Answer based on 96 reviews ## Who uses Gusto? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple workflow 95% positive reviews out of 1024 Most users report ease of use, highlighting straightforward setup, clear navigation, and time-saving automation features. JAMIE L. Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Restrictive and complex reporting 42% negative reviews out of 181 Some users comment reporting options lack customization, are difficult to navigate, and do not meet specific business needs. Zakaria B. sales rep, 5,001 - 10,000 employees. "The limited customization options for reports can be a drawback for businesses with specific needs." Clean and organized interface 93% positive reviews out of 751 Most reviewers find the user interface visually appealing, easy to navigate, and effective for accessing essential information. Amir M. Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Limited mobile functionality 42% negative reviews out of 153 Some reviewers indicate mobile access is lacking, citing absence of a robust app and incomplete feature availability. Streamlined diGital onboarding process 95% positive reviews out of 198 Most reviewers describe employee onboarding as efficient, user-driven, and significantly reduces administrative workload for HR. Janna G. Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and changes 36% negative reviews out of 64 Some users report switching and transition processes are difficult, with setup and migration causing frustration and confusion. Jessica H. Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Features AI summary Based on 18,203 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) Gusto supports all three features that reviewers rate most important: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses run payroll accurately, pay employees on time through direct deposit, and track payroll data for reporting and compliance, allowing teams to manage payroll with greater confidence and efficiency. Payroll Management 4.6 (781) 66.84% of 781 reviewers that rated this feature as important or highly important Gusto offers a streamlined payroll management experience, letting you automate, customize, and update payroll easily. Reviewers appreciate the intuitive interface, automation options, timely payments, and seamless integration with timekeeping, making payroll less stressful and more efficient. Direct Deposit 4.7 (525) 68.00% of 525 reviewers that rated this feature as important or highly important It gives you a reliable, automated way to pay employees directly into their bank accounts. Users think Gusto’s direct deposit is dependable, easy to manage, supports split payments, and consistently delivers pay on time, boosting satisfaction for both employers and staff. Payroll Reporting 4.5 (482) 65.15% of 482 reviewers that rated this feature as important or highly important It helps you generate, customize, and download payroll reports in various formats. Reviewers indicate Gusto’s payroll reporting is easy to use, integrates with QuickBooks, provides timely and accurate data, and supports both internal and external reporting needs. Tax Compliance 4.4 (466) 64.16% of 466 reviewers that rated this feature as important or highly important This aspect helps you stay current with payroll tax laws and filings. Some reviewers find Gusto’s tax compliance valuable for automating tax payments, handling multi-state requirements, and providing reminders, though a few mention occasional errors or delayed support in resolving tax issues. W-2 Preparation 4.7 (455) 63.52% of 455 reviewers that rated this feature as important or highly important With this capability, you can access, download, and distribute W-2s quickly and accurately. Reviewers appreciate how Gusto automates W-2 creation, notifies employees, enables easy online access, and saves significant time during tax season. Employee Database 4.6 (509) 51.47% of 509 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Gusto 100 features Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Track 401(k) participant contributions and employer match Collect data and compile reports to stay in compliance with Affordable Care Act requirements Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A record of all activities within the system, including user access, changes made, etc. Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Track billable hours and/or non-billable expenses for work performed Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Track and manage schedules and meetings via an integrated calendar Process of enhancing skills & experiences for continuous professional growth & advancement Print paychecks issued to confirm payment of wages or salary Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Provides a channel for team members to share AI models, media files, communicate, and work together Manages compensation such as salary, bonus, and benefits processes, aligning with policies Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Determine what amounts employees should contribute towards their benefits from each paycheck It gives you a reliable, automated way to pay employees directly into their bank accounts. Users think Gusto’s direct deposit is dependable, easy to manage, supports split payments, and consistently delivers pay on time, boosting satisfaction for both employers and staff. Set up and manage short and/or long term disability insurance benefits Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Reminders sent via email Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Track and measure time worked for employees Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software specialized for accountants and accounting firms Software that is accessible through the cloud with an active internet connection Designed for small businesses Establish measurable goals and objectives and track their progress over a specific period of time Set up and manage health insurance benefits for employees Compliant with HIPAA, which sets standards for sensitive patient data protection Automates core HR functions such as talent management, employee evaluation and learning management Set up and manage health savings and flexible spending accounts for your employees Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Set up and manage life insurance benefits for your employees Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies Access software remotely via mobile devices Access the system via a mobile application Pay employees in multiple countries using correct currencies and correct tax deduction amounts Pay employees in multiple states with correct tax deduction amounts in each Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Track employee and task times using internet connection Create orientation programs for new employees or students Gusto offers a streamlined payroll management experience, letting you automate, customize, and update payroll easily. Reviewers appreciate the intuitive interface, automation options, timely payments, and seamless integration with timekeeping, making payroll less stressful and more efficient. It helps you generate, customize, and download payroll reports in various formats. Reviewers indicate Gusto’s payroll reporting is easy to use, integrates with QuickBooks, provides timely and accurate data, and supports both internal and external reporting needs. Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Integrates with QuickBooks Tools to find, assess, and hire suitable candidates for a job within an organization Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up and manage retirement benefits for your employees Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Integrate with Talent Managment software to better track learners progress and training sessions Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment This aspect helps you stay current with payroll tax laws and filings. Some reviewers find Gusto’s tax compliance valuable for automating tax payments, handling multi-state requirements, and providing reminders, though a few mention occasional errors or delayed support in resolving tax issues. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Declaration of income made to tax authorities Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time With this capability, you can access, download, and distribute W-2s quickly and accurately. Reviewers appreciate how Gusto automates W-2 creation, notifies employees, enables easy online access, and saves significant time during tax season. Automatically subtract garnishments from wages SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (4,193) 4.5 Based on 4,193 reviews ## Pricing Value for money 4.5 (3070) Free Trial [View pricing plan details](https://www.capterra.com/p/131882/Gusto/pricing/) Solo $49.00 Other,Per Month Simple $49.00 Other,Per Month It includes: - Payroll - Unlimited payrolls per month - Tax Filings & Payments - Health Benefits Administration - Online Benefits Enrollment - 2-day and 4-day direct deposit - Third-Party Integrations - Employee Mobile App - Multiple Pay Rates & Schedules - PTO Policy Tracking - State & Federal Unemployment Insurance - Worker's Compensation Administration - Calendar Reminders - Paystubs - Payday Emails - ACA Compliant - HIPPA Compliant - ERISA Compliant - Garnishments - Employee Profiles & Self-Service - Holiday Pay - Lifetime Access - Tip Credits - Document Storage - W-2s and 1099s - Digital pay stubs with lifetime access - Onboarding checklist - Background checks Plus $80.00 Other,Per Month It includes: - Everything in Simple Plan - Full-Service Multi-State Payroll Including W-2s and 1099s - Next-day Direct Deposit - Advanced Hiring & Onboarding Tools - PTO Management & Policies - Time Tracking & Project Tracking - Time Kiosk - Expenses & Reimbursements - Workforce Costing & Custom Reports - Time off requests and approvals - Scheduling - Custom onboarding checklist - Custom document e-signing - Software provisioning and deprovisioning - Job postings - Applicant tracking system Premium $180.00 Other,Per Month It includes: - Everything in Simple and Plus plans - Priority Support - Dedicated Customer Success Manager - Full-service Payroll Migration - Federal and state compliance alerts - Health Insurance Broker Integration - HR Resource Center - Access To Certified HR Experts - R&D Tax Credit Discount Value for money 4.5 (3,070) 4.5 Based on 3,070 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3167) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,167) 4.4 Based on 3,167 reviews ## User reviews Overall rating 4.6 Based on 4,230 reviews Filter by rating 5(3053) 4(898) 3(164) 2(46) 1(69) Mentioned topic Sorted by most recent NS Niketan S. Chief Technology Officer Computer Software ### "Well, it really does work better than I thought" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 8, 2026 At least it makes sense to me. Since taxes will now file automatically, I do not have to freak out about filing quarterly tax forms. Pros I'm typing this quickly on my computer, trying to hold onto what little life remains in the battery and amazingly enough the employees are able to log in and approve their own time cards as they should be. It also did not seem like it was going to blow up completely when we first went live. Cons Their help center is a bunch of pdf documents that look nothing like the "how-to" style videos that most companies use today; you cannot easily stop or rewind if you need clarification. I want to create simple custom reports but that involves clicking through way too many useless pages that do not even provide a download option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jamie L. Office Manager Medical Practice ### "Great HR platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2026 I use Gusto to manage my own time and to manage my employees time and pay. It's easy to onboard new members and very easy to use. Pros Gusto is easy for my employees to use, easy to set up and manage your paycheck and spending card. We love the option of using the app or computer! Cons Sometimes validating if you aren't near your phone can be an issue. We have to use other methods (post its) and have me enter their time later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shyam Kishor P. Operations Lead Information Technology and Services ### "Makes payroll painless, but state tax setup and support can lag." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2026 It has taken the headache out of regular paydays and end-of-year tax forms for our crew. Aside from the occasional slow reply from support when an edge-case tax question comes up, it’s one of the few pieces of HR software that just stays out of the way and does what it’s supposed to do. Pros Running regular payroll takes literally two minutes once direct deposit is wired up. The self-onboarding flow for new hires is a lifesaver contractors and employees just fill out their own W-9s or direct deposit details directly, so I don't have to chase down documents. For small teams, it takes nearly all the dread out of quarterly payroll filings. Cons If you have a remote worker move to a new state, getting the local tax registration sorted out through Gusto can take surprisingly long. Live phone support is tough to reach quickly during peak tax season, and the base monthly fee jumps up fast as soon as you add more seats or want custom benefits tracking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stephanie M. Human Resources Specialist Architecture & Planning ### "Simple Payroll Managment and user friendly platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2026 Pros Gusto is an user friendly platform and straightforward payroll process, and helpful customer support. It makes managing payroll, employee information, and onboarding easier and more organized. Cons Some features and processes could be more flexible, particularly when managing contractors, handling more complex payroll requirements, and working with international teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Omar M. Risk Management Consultant Management Consulting ### "Payroll closed just twenty minutes before the client presentation." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 28, 2026 Gusto freed up hours I used to spend on payroll stuff so I can focus on actual client work. For a small consultancy where every billable hour counts, that change really matters. The platform handles tax compliance reliably, so it’s one less operational risk on my plate. Honestly, I'd recommend it to any firm with under ten people. Pros Running payroll used to eat up my Friday mornings when I really needed to be prepping client deliverables. Now, I handle everything for the team in under half an hour. Tax filings just happen automatically, and I'm finally done double-checking those compliance spreadsheets. Honestly, it's a huge relief. The direct deposit confirmations give me exactly what I need for our internal records without any manual reconciliation. Cons The reporting dashboard is a bit of a pain because I can’t export custom date ranges for quarterly risk assessments without clicking through a bunch of different screens. It would also be great to have more granular permission settings. We rotate project leads pretty often, and they really only need limited payroll visibility just for tracking their budgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tara H. Finance and Administrative Officer Non-Profit Organization Management ### "Gusto - Great HR software at a great price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 My overall experience with Gusto has been extremely positive. It's a robust system at a low cost. They have great guides and their staff is very knowledgeable and helpful for any questions you may have. It's a great resource for smaller organizations! Pros Gusto is a great resource for HR and employee management needs. The cost is extremely low, especially compared to alternative options, making it much more cost effective for nonprofits looking for resources for small business management. It is easy to use and customize for your own organization's specific needs, even for novice computer users. The customer support has been extremely helpful, and they're always willing to look into any bugs or issues you may experience. Cons Gusto has built up quite a bit since I first started using it, so many of the things that were "wishes" for the software have been worked out or added. I think the only thing I would suggest is allowing another type of user for payroll processing without admin authority. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reasons for choosing Gusto Gusto was much cheaper than Quickbooks Payroll, and much easier to learn and use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Keith K. Field Operations Manager Facilities Services ### "Handles payroll without all the usual headaches." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 For a company our size it does what we need. Payroll runs clean, taxes get filed, and my field guys can access their stuff from their phones between jobs. It's not fancy but it keeps us compliant and saves me from spending all day on administrative work. Worth the monthly cost just for the time it gives back. Pros Running payroll for field crews used to eat up half my Friday. Now it's maybe 20 minutes. The tax filing happens automatically which is huge since we operate across three states. Time-off tracking actually works for our techs who are always on different job sites. New hire paperwork gets handled digitally so I'm not chasing down forms from guys in the field. Cons The benefits setup was confusing at first, took me a couple tries to get it right. Reporting options are pretty basic - I have to export to Excel when I need to analyze labor costs by project. Would be nice if it integrated with our field service software instead of being its own island. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ravi V. QA Construction ### "Manage Payroll and HR with ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 28, 2026 Overall It is a reliable tool for wage management and HR things and make things like tax filing and compliance easy for your team. Pros Gusto is a great hr and finance tool which helps small business to run these functions smoothly. The UI is clean and user friendly. Cons Though it is for small to mid level business, the pricing model is designed to charge you more if your business grows and spike in price is quite high too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hayden B. Accountant Construction ### "Surprisingly good results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 We used to do our time sheeting with papers and those were awful to manage. Taxes are handled through Gusto so I don’t have to worry too much about that either. Pros Onboarding worked as well as could be hoped for. When we added a bunch of new hires at once the onboarding process did not fall apart. Cons The Pay Group Setting is buried behind some obscure Yes/No toggle. This took me TWO HOURS TO FIND ON TUESDAY before I clicked the wrong Menu and inadvertently found it. Creating customized reports are nearly impossible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cody M. Roofer Construction ### "Simple and Reliable Payroll Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 20, 2026 My overall experience with Gusto was very positive. The platform made payroll and employee management simple, organized, and much less time-consuming. I liked the user-friendly interface, automation, and convenience of having important HR and payroll tasks in one place. While there are a few areas that could be improved, Gusto was reliable and easy to use overall. I would recommend it to businesses looking for a straightforward payroll and HR solution. Pros What I liked most about Gusto was how easy it made managing payroll and employee information. The platform is simple to navigate, saves time, and keeps important payroll tasks organized in one place. I also appreciated the automated features, which helped reduce manual work and made it easier to stay on top of payroll deadlines and employee records. Overall, Gusto provided a convenient and user-friendly experience. Cons What I liked least about Gusto was that some of the more advanced features and options could be difficult to find or understand at first. Pricing can also become a concern as your business grows and you need additional features. While the platform is generally easy to use, a few areas could benefit from more customization and clearer guidance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131882/Gusto/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Deel vs Gusto](https://www.capterra.com/compare/131882-205015/Gusto-vs-Deel)[Rippling vs Gusto](https://www.capterra.com/compare/131882-172127/Gusto-vs-Rippling)[RUN Powered by ADP vs Gusto](https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN)[Paylocity vs Gusto](https://www.capterra.com/compare/86714-131882/WebPay-vs-Gusto)[ADP Workforce Now vs Gusto](https://www.capterra.com/compare/131882-155895/Gusto-vs-WorkforceNow)[Patriot Software vs Gusto](https://www.capterra.com/compare/116050-131882/Patriot-Software-vs-Gusto)[Paychex vs Gusto](https://www.capterra.com/compare/119841-131882/Paychex-Flex-vs-Gusto)[Paycom vs Gusto](https://www.capterra.com/compare/130949-131882/Paycom-vs-Gusto)[Paycor vs Gusto](https://www.capterra.com/compare/131882-133745/Gusto-vs-Paycor-Perform)[Dayforce HCM vs Gusto](https://www.capterra.com/compare/131882-205376/Gusto-vs-Dayforce-HCM) [isolved vs Gusto](https://www.capterra.com/compare/131882-164417/Gusto-vs-iSolved)[Asure vs Gusto](https://www.capterra.com/compare/131882-159581/Gusto-vs-Payroll-Tax-Management)[BambooHR vs Gusto](https://www.capterra.com/compare/110968-131882/BambooHR-vs-Gusto)[QuickBooks Online vs Gusto](https://www.capterra.com/compare/131882-190778/Gusto-vs-QuickBooks-Online)[Proliant vs Gusto](https://www.capterra.com/compare/131882-187093/Gusto-vs-Proliant)[Workday HCM vs Gusto](https://www.capterra.com/compare/66908-131882/Workday-HCM-vs-Gusto)[UKG Pro vs Gusto](https://www.capterra.com/compare/480-131882/UKG-Pro-vs-Gusto)[UKG Ready vs Gusto](https://www.capterra.com/compare/131882-198579/Gusto-vs-UKG-Ready)[QuickBooks Payroll vs Gusto](https://www.capterra.com/compare/131882-174981/Gusto-vs-QuickBooks)[TriNet HR Plus vs Gusto](https://www.capterra.com/compare/131882-133019/Gusto-vs-Zenefits)