Bigcommerce

Bigcommerce

4 / 5 31 reviews

Who Uses This Software?

Startups, SMB and Enterprise clients looking to sell goods online


Average Ratings

31 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bigcommerce
  • www.bigcommerce.com
  • Founded 2009
  • United States

About Bigcommerce

BigCommerce is the worlds fastest-growing e-commerce platform, powering more than 95,000 stores. Youll get everything you need to create a successful online store, including a securely hosted site, shopping cart, product catalog and more. Themes and point-and-click design features make it easy to build a gorgeous site without any design or technical skills, while powerful built-in marketing and conversion optimization tools help you promote your business and sell more.


Bigcommerce Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Abandoned Cart Saver
  • Catalog Management
  • Credit Card Processing
  • Discount / Coupon Management
  • Inventory Control
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Returns Management
  • Shipping Management
  • Tax Management

Bigcommerce Reviews Recently Reviewed!

5f6ac6192cf6a67a3c0615e35b246b47

Helps us build our own e-commerce

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Like how we are able to customize our layouts, since I'm a developer and the ability to edit code and customize is very important.

Cons: Don't have anything to complain about, it would just be great to have improvement in the user interface to become more friendly to use.

Easy to use, good customer service.

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the customer service that BigCommerce offers. You can live chat with them at almost any time, and they can fix a lot of things remotely. It is very easy to use to do basic level e-commerce.

Cons: We have had a few weird glitches happen to our store, that the products disappear (but they've always been retrieved) and I think it's a bit expensive for a basic level. I also wish they offered a tiered system for options. For example, if you want envelopes you click here, then new dropdowns come down. We hired an engineer to help, and there were just some things that we couldn't do within the platform.

Great software to use for serious sellers

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Bigcommerce is easy to use, and most importantly, stable. Haven't had an issue with it. There are lots of options in terms of website design that you can pick from.

Cons: Customer service is okay. They have someone who can help you with the basic questions, but if you need any development help, they're not very great. (they dont' have techies providing the support) Even when you're on a paid plan.

Great price

Jun 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Great intergrations like the same day express postage with Zoom2U. Great pricing better than other platforms. Great online portal.

Cons: Themes weren't as good as it's competitors. Its like they don't care about modern websites. Didn't have Apple Pay for Web which customers wanted. Switched to Shopify

I have used BigCommerce to build two ecommerce stores for a client; a consumer site and a wholesale

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It took me a while to get used to the new management dashboard when BigCommerce upgraded to the new platform, but I am getting to know my way around. I like the integration to manage various channels through the dashboard. The reports are very informational to keep up on sales.

Cons: The coupon or discount codes are sometimes hard to configure based on the type of offer you would like to do. It would be nice to be able to set a time of day for an offer to expire. My client's customer had a customer ID. It would be nice if you could add a customer ID to match your offline accounting and shipping software . A lot of features my customer would like would require an developer.

Overall: I learned a lot about selling online and selling through channels. Using this software I was made aware of other types of software as a service products that were useful for my other clients.

Good for getting up and running.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Its a good platform if you are just starting out or just want to get up and running quickly. Most other e-commerce platforms you have to buy, install and manage plugins or add-ons to get your store fully functional. BigCommerce includes majority of your important e-commerce needs already.

Cons: If you have complex products or product options there will be somewhat limited flexibility, customization and support without a developer on your team. At the current time, the app marketplace is rather lacking when it comes to adding additional functionality or integrations to your store, majority of the apps are marketing and inventory based and come with additional monthly fees. Definitely use the trial period to make sure it will suit all your needs before committing.

Very User Friendly Shopping Cart Application

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that most of the coding has been done for the user. The program is so user friendly, that anyone could easily have a website up and running within a day or so.

Cons: Bigcommerce has a great shipping set up for individual products. I would like to see their developers provide an "in-house" dim-weight shipping solution. This would give them a huge advantage over their competitors.

Overall: Ease of use, efficient product maintenance, etc.

Good Value

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched platforms and have been really pleased with Big Commerce. This platform has a lot of features built into it that you would have to pay for an app to use elsewhere. It includes cart abandonment software, real time shipping estimates, a cart countdown to free shipping, it's fully integrated with Avalara, and the list goes on.

Also there are several credit card processors that are compatible so you can shop for better rates easily. This alone save us thousands of dollars last year.

The customer support has been excellent. They are extremely helpful in terms of getting the most out of the platform.

Feature rich Ecommerce platform

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We've been using Bigcommerce for around 3 years now. The system is extremely easy to use and update. Admitidly to begin with we didn't have all the featurtes we wnated and development was slow. This has all changed in the last 12 months. Some great updates to bring out new features and some more to come over the next year.
Love the monthly Town Hall meetings with the CEO and development teams which keep us up to date with what is planned. You can even participate in the development by selecting to do the beta programs and sessions with developmnt team to help shape the new features and ideas.
The platform is extremely reliable and over these 3 years we have experienced very little downtime (Our old platform was down many a time loosing us sales)
Apps to extend functionality are plentiful and new ones are coming along all the time. The future looks bright for BC and our business.

Great to start! Not really to grow

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Bigcommerce is great - it has a lot of integrations and ways to communicate with other apps. But as far as scaling, I think there are better options :)

Great platform for an ecommerce shoe store

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service, apps, speed, uptime, interface, integrations

Cons: Complex product support is weak

Overall: I run an e-commerce shoe store and absolutely love BigCommerce. Their team is responsive, the apps are numerous, and Big Commerce is constantly pushing updates. My only complaint is that our product catalog is extensive and features many complex products. Big Commerce support of complex products is not the best.

Recommendations to other buyers: If you are currently looking for a platform to use to sell online then you should give BigCommerce a close look. BigCommerce has a pulse on the market and they stay ahead of the curve.

Secure and growing

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Bigcommerce is the fastest growing E-Commerce platform and it is very secure. This platform has everything you need to set up a successful business. Bigcommerce is one of the more expensive sites but you are getting what you pay for.

Great Platform

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This is the leading e-commerce platform for a good reason. It is easy to use and very intuitive, also with built in apps and a cart it makes for a complete e-commerce package.

Good value for price

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: No coding
Easy processing of orders
Emails customers on your behalf when you change status of their order

Cons: Our storefront can't run directly on our non-profit website (like a plugin), only works as a link.

Overall: Learning the system can be a little overwhelming at first as there are a lot of settings you can turn on/off depending on what you want. Their online support help could be a little better (having to repeat yourself after you've filled out the form of what you need) - but they do answer promptly.

Recommendations to other buyers: Spend some time learning software before running an item. Will need to familiarize yourself with settings.

It was an amazing deal, now it's a little less so

Nov 28, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I used Big Commerce for about 3 years and it did a lot of things very well and let you customize it however you wanted. A few things here and there were a little buggy like having to put free shipping on a digital product, but it was clearly tailored for product sales so that was our own fault. We wished there was a way to change that but it isn't available at the moment. When we signed up the product was incredibly cheap, to run a store that did $180k in sales/month. This past summer they raised our rate significantly but it still is a good deal. If you are a low volume high price store the pricing is bad but if you are selling a lot of under $200 items I can see their pricing model costing a lot of money to run each month.

Ease of Use

Oct 27, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used BigCommerce for over a year and it's ease of use is wonderful. It gives you step by step in setting up items with all the info you would need, please you can add custom fields as necessary. Customer service tends to be hard to come by though. Thankfully it's not needed too often because of the simplicity and ease of the site.

Pros: - Very easy to navigate - Simple look - Design how we want

Cons: - Lack of Customer Service (takes many steps to get in contact) - Flexible shipping rates is unavailable which makes it difficult for accurate shipping costs

SHIPPING AND MULTI-LANGUAGE SUPPORT !!/??

Mar 14, 2012
4/5
Overall

Comments: VERY GOOD FEATURE SET WITH LOTS OF BELLS AND WHISTLES,...... SEEMS TO HIT MOST OF THE KEY THINGS I WOULD WANT IN AN E-COMM SOFTWARE BUT LACKS TWO CRITICAL ITEMS LISTED IN (CONS)

Pros: WIDE FEATURE SETS WITH LOTS OF CUSTOMIZATION OPPORTUNITIES!!

Cons: COMPLETE LACK OF "FREIGHT" SHIPPING(LTL) AND DETAILED SHIPPING OPTIONS IF YOU ARE SHIPPING VARIOUS SIZES/WEIGHTS OF PRODUCTS NATIONALLY AND INTERNATIONALLY. SECOND HUGE DRAWBACK - NO MULTI-LANGUAGE SUPPORT! THIS IS A GLOBAL ECONOMY GUYS!

their design partners design skills in my opinion are mediocre

Jan 13, 2012
3/5
Overall

Comments: It's just ok I have a simple store. My issue with BG is all of the "have our design partners" design your site promo. And their design partners design skills in my opinion are mediocre. I designed my site and took days to figure out their coding file systems and to decipher their %global% meanings to finally get the look I want of my site and it's a simple design but professional. You can't even ask them a question on changing a color unless some design partner comes in the thread promoting. And the reps tell you "we can't answer that" and I just had a simple color change question (wanted to change a thumbnail color of 1 item only, the way the css files are it would've changed everything)! It's easy to use in a way BUT again they have all of these %global% jargon that you have to decode. I program and design and I had another designer try to help me he gave up and he designed big time sites.

Pros: It's cheap.

Cons: Read the first section. You can't edit the mobile site design. You can finally edit the email templates but again it's in the %global% jargon only way to see the email look is to do a test account = time wasting.

Be careful to check all required features and (lack of) support!

Aug 16, 2011
2/5
Overall

Comments: Overall BigCommerce might be the market leader, but we're finding too many problems with the software and very slow support. Eg. freight is a BIG issue in our case, as our company is selling bulky and heavy items, where a miscalculated price may be costing us quickly in excess of $50 on a single order. ¿ the system cannot handle "cubed weight" (by volume instead of weight) as charged by many transport companies ¿ you cannot define shipping method per item (eg. we send small items by Post, large items by freight forwarder) ¿ you cannot charge a handling/packaging fee for individual items Support: forget it! I've waited for over a week to have a simple ticket resolved, a post in the "Community Forum" (second support venue) is still without a single reply after 6 days!! Support staff seems to be of little inside knowledge when it comes to the coding (and resulting errors) of the software, so technical questions bounce back and forth [BigCommerce has always vacancies for Support].

Pros: + Looks easy - but looks are deceiving. Still fine for a limited product range and simple merchandise.

Cons: - Shipping calculation only works for small items (fine to sell phone sleeves or swimwear) - Support often takes over 1 week to resolve a problem - Software bugs take a long time to be acknowledged and even longer to be solved

BigCommerce

Jun 03, 2010
4/5
Overall

Comments: BigCommerce is advanced eCommerce platform with highly competent developers and support team.

Pros: Full access to source code which allows for unlimited customization. Competent support group. Extensive documentations. Many features. Good community discussion. Nice handling of photos!

Cons: Few features are missing but are promised in future releases (6.0 or after). Integration with shipping carriers and selective Free Shipping option are not included. Also, coupon of fixed $ discount per order is not currently supported.

One-stop shop for all things ecommerce

Jun 01, 2010
5/5
Overall

Comments: As an e-commerce designer and marketer, I was immediately impressed by BigCommerce's services. BigCommerce was the only company that seemed to cater exclusively to the ecommerce site. They are constantly adding exactly the features that I think are critical to ecommerce success, such as a fully integrated shopping cart and payment gateway, shipping and marketing strategies. They partner with the most up-to-date social media and email sites to offer a complete ability for marketing your ecommerce site. BigCommerce also offers a large selection of templates so that anyone can set up a beautiful shop with no design experience.

Pros: I love that I can set up my shopping cart & merchant account, shipping & marketing programs through BigCommerce. They are constantly offering webinars, tips and social marketing strategies, such as a shop tab on my store's facebook page.

Cons: There are a few issues, such as having the ability to upload your own gift certificate background, changing your initial order number (so it doesn't start at 1), etc., but BigCommerce has told me that they are already working on these issues.

BigCommerce Scores BIG for BuyAirbrushes.com

May 30, 2010
4/5
Overall

Comments: Alright, so first things first. BigCommerce is a freaking God send when it comes to hosted online store apps. The interface is simple to navigate, the template system is well organized and easy to customize and the customer support is top notch. We just switched our store to BigCommerce from a competitor and couldn't be happier. We've been selling online for almost 5 years now, so getting us to change software was no easy task. But, after digging into what BigCommerce offered, it was pretty much a no-brainer to make the switch. If you're in the market for an eCommerce platform.... You've gotta check these guys out!!!!

Pros: Ease of use Elegant design Simple to customize SUPER AFFORDABLE

Cons: The only thing that this software is missing is integration with a shipping software like Endicia or Shiprush. However, I've heard that it's coming with the next release.

Why We Switched two websites over to Bigcommerce from eCommerce and Kyozou!

May 29, 2010
5/5
Overall

Comments: Very Professional, this company is top notch! The Head Honcho from the company actually cares about his products. We have been with them for almost 5 month now and we see a huge difference in sales as compared to our old sites. There are a tone of features build in (i.e, Daily Google Base Feeds, free SSL Certificates, free keyword optimization) along with actual detailed Help Videos that tell you what you need to do to use the features. When we first sign up, we were invited to a free teleconference seminar, where an actual person was on the other side, answering questions and showing us where to begin. Well For us comming from OSCOMMERCE its been awhile since we were able to speak with an actual person.

Pros: A couple of things that I personally like about Bigcommerce is the easy Youtube integration. The ability to sell on Facebook with the Bigcommerce social shop. NO hidden fees. And most important of all: How Easy it is to use. + They Listen!!

Cons: Maybe this is asking a little too much, again comming from no live tech support from oscommerce. Live Tech Support is only from 8 to 6pm. But they actually have Tech Support Available from 9 - 2pm, and 24 Hours through their on-line support system.

Oct 29, 2017
4/5
Overall

Aug 29, 2017
4/5
Overall

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Apr 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Jan 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Mar 24, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Feb 17, 2016
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support