Bigcommerce

Bigcommerce

4 / 5 78 reviews

Who Uses This Software?

Startups, SMB and Enterprise clients looking to sell goods online


Average Ratings

78 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bigcommerce
  • www.bigcommerce.com
  • Founded 2009
  • United States

About Bigcommerce

BigCommerce is the worlds fastest-growing e-commerce platform, powering more than 95,000 stores. Youll get everything you need to create a successful online store, including a securely hosted site, shopping cart, product catalog and more. Themes and point-and-click design features make it easy to build a gorgeous site without any design or technical skills, while powerful built-in marketing and conversion optimization tools help you promote your business and sell more.


Bigcommerce Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce
  • Abandoned Cart Saver
  • Catalog Management
  • Credit Card Processing
  • Discount / Coupon Management
  • Inventory Control
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Returns Management
  • Shipping Management
  • Tax Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Bigcommerce Reviews Recently Reviewed!


Good platform, easy to use

Jun 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Packed full of features and integrated plugins and apps with no expert knowledge required. It is cheaper than Shopify and has everything you need to implement a successful eCommerce business.

Cons: Still more expensive than regular hosting but with all the bells and whistles it is actually a good value, especially for someone without website knowledge.

overall its a great platform for e-commerce

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You don't have to be a website developer to make an eye-catching and professional site. Tons of features and great customer service.

Cons: I wish the Oberlo app would work on this site but overall its still a great platform for e-commerce.

We use big commerce in our small business to manage our online store.

Jun 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn. We added online to our storefronts and we were able to easily train our existing employees to run this software.

Cons: There are some things that are hard to add. It's hard to add more sections. We post things on our blog because that is easier to manage

Overall: amateurs can run our online store

I use Big Commerce almost every week to write reports for my client's marketing campaigns

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software is all of the difference metrics you can track and measure under one dashboard that is relatively easy to use.

Cons: The thing I like least about this software is that sometimes it is hard to navigate, but that gets easier the more you familiarize yourself with and use the software

Solid ecommerce platform choice

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Bigcommerce has just about everything you'd want in an ecommerce platform, easily enough to build out an entire online store

Cons: Doesn't have much really going for it over competitors like Shopify. Pricing is the same, fewer features, etc. Surprised they still have a fair amount of users.

BigCommerce helped me get online fast so I could start selling right away.

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that BigCommerce is fairly easy to use. You don't need to be a web developer to get a basic website up and running.

Cons: BigCommerce lacks some functionality like bulk importing quantity pricing. This would be a big help for large inventory store. They offer basic themes, but in order to customize your store you need to pay extra for a better theme and will likely need help with customization from a developer.

Powers both of our company websites and performs amazingly!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a lot of things to love. Integrating this with Netsuite or Fishbowl ERP's is fairly easy and makes your life much easier. We've been able to maintain our companies on these sites since the very beginning of 4 employees and 1 customers all the way to 70+ employees and more than 1,000 customers. Makes our life very easy and makes growing an e-commerce company much easier.

Cons: Have had growing pains early on since we were one of the first companies it seems to what to integrate Fishbowl but once the initial setup and processes were hashed out most things went smoother.

Big commerce is a simple ecommerce platform and you can be up and running same day

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has the best way to provide a google shopping feed I have ever seen. It makes it quick and simple with regular updates.

Cons: There isnt a lot of 3rd party type customizations. It feels like you are limited by what "comes in the box" per say.

Online builder for your business

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For me, in this software, one of the best features is the system of payment which this company can provide you with. I mean the system of payment which will be equipped on your website and which can allow you and your customers do payment without, problems, delays and stuff like this. After implementing this system in our company, we significantly raised the conversion of the people who visited our website into the constantly paying clients thanks to the supporting team which showed us how to do all this.

Cons: This company position itself as that one who can work with any type of businesses, however, I, as an owner of a small company feels some difference in the relations between supporting team to us and to our partner-enterprise company, maybe I am just carping but still.

Got love Ecommerce which is a pleasure on Big Commerce

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bigcommerce was one of the first platforms I used after moving from Joomla back in 2011. It has been nothing but great experience with bigcommerce. I always find myself using them over and over again for my clients since they are easy to use for customers on the dashboard side and simple design. There would be no other platform I would use for e-commerce!

Cons: I don't like the themes which sometimes can be frustrating. Even if pay for the designs the designers take forever to respond which can be a deal breaker. I usually will fix the problem myself but for those who don't code it will be very frustrating!

High quality all in one E-Commerce Platform

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: BigCommerce is one of the largest e-commerce platforms in the industry. It is super easy to use and get started, and we loved that it also has a 15 day free trial. Very easy to install and set up as well. BigCommerce also does not charge transaction fees, like some e-commerce platforms!

Cons: The monthly pricing structure can be costly. Also, since we are a smaller company, it sometimes has more functionality/options and add-ons then we really need.

I currently use Bigcommerce for 2 web stores that I manage.

Apr 25, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The amount of customization that designers are able to implement.
There are quite a lot of really nice features that help improve load speeds on mobile devices which saves a lot of custom code

Cons: missing some key features like a built-in recurring billing option for customers
The built-in email system isn't the greatest but you can have things like MailChimp plugin pretty seamless

Stable with solid support

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The technical support has been terrific for the few issues we have encountered. The user interface is simple to learn, yet provides sufficient depth.

Cons: The price is by far the least attractive aspect to Bigcommerce, especially for a small business like we have.

Capterra-loader

Big Commerce easily allows us to fulfill orders and review order status

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the "choose an action" option that allows you to handle various tasks at once. I also really like how easy it is to identify and organize orders by their status, and the color coding.

Cons: I do not like how it is incomaptible with our order processing system. I wish it were able to communicate with our sales application to save time on order entry.

Not a fan

Apr 19, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Product was reliable. Everything tech wise seemed to work fine for the shopper, no problems there at all.

Cons: Bulky. Tripped over itself way too much. Everything wanted us to upgrade and then it still wasn't worth it.

Easy to use but expensive

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I implemented this software with a local manufacturer to sell their products online and it was easy to use, pretty intuitive, and hooked up with a number of other online services, which was great!

Cons: I don't like how expensive it is and it can be limited in what it can do, where a custom install like woocommerce on WordPress is much more customizable.

Overall: It's pretty easy to use but has its limitations.

BigCommerce for big companies (but not only)

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of the e-commerce platforms that I faced mostly oriented on the medium or small sizes businesses. And when such companies start to work with big corporations there are always lags and troubles. But that is not about BigCommerce. This company provides excellent service with conventional systems of payment and shipping, wide abilities of customization and a large number of possible integrations. And it is suitable for big sizes businesses the same as for startups.

Cons: So as a platform for the online business it is almost perfect, I can emphasize the only occasion which happened with our company near the beginning of our cooperation with BigCommerce, it was not easy implemented system of payment, eventually, we did it but still. But it was quite long ago so I think everything is fine for now.

I use Big Commerce every day for my job.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software seems to be very easy to use. Very simple setup and easy to manage. I've had to teach people to use the program which went very smoothly.

Cons: The one negative thing about this program would be the lack of functions. I think there should be more options available.

Overall: Able to do my job easily.

Easy to use, does everything I need it to

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have worked with BigCommerce with 2 different companies and they are by far the best and easiest way to maintain your website. The ability to monitor sales and inventory is so very useful on a day to day basis that I wouldn't use anything else. And any changes made to our listings is an immediate change. What a great way to manage our site!!

Cons: Honestly, I haven't found anything that I dislike about it. There are always ways to improve but for what we're using it for, I love it.

Overall: It helps us to manage our website and business

Meh. It gets the job done

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great price for the product, easy to configure, lots of seo integration and cart recovery isn¿t an additional cost

Cons: Adding products is so time consuming. The templates aren¿t as pretty and clean as other shopping carts, but it gets the job done

A platform with which you can increase trade

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like that I can create my site the way I want. I have the most open control over payments and delivery. The platform takes into account the interests of the consumer and makes every effort to help its users run a profitable business. I can not help but note that customer support is absolutely amazing. This platform is great for working in an online store. The platform has ease of use and an excellent ability to manage customers, products and orders. Our entire team can use this program in different ways and in different functions.

Cons: I believe that some basic things can take a long time. It may take several months to fix the "Sales by Category" report, which looks like the main function of e-commerce. Some of the applications are very expensive, and this is a huge incident due to high overhead.

Started using last year, like it compared to other top platforms

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: No transaction/set up fees, robust in terms of platforms you can sell on, support is top notch and responsive. I call it the "Wordpress" of ecommerce

Cons: Not many free themes to choose from, and those that are free aren't very good, so you'll need to plan on paying for a nice theme and setup. Can be pricey depending on which tier you fall into.

Bigcommerce has given our growing business great insight to the e-commerce world.

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. This has been useful when training new hires. It is very easy to use.

The navigation is very straight forward. When dealing with customers it is very helpful.

Webinars are appreciated. We used them frequently when looking into selling on Amazon.

Support portal is straight forward when a problem arises.

Cons: I do not like the analytics page. I do not find them effective. I wish they were easier to use and gave you straight forward data on the dashboard.

Customizing reports is a challenge as well. This should be easier to use and more intuitive.

Great ecommerce solution, simple and easy to use

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to add products to sell, easy to customize the design and look and feel, easy to take orders. Paypal express checkout friendly

Cons: Some portions of site cannot be customized, and when setting up products with multiple size/color options, it can get tricky.

Overall: Simple out of the box solution for an ecommerce website

Easy to Use and Excellent Support

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Creating new product and postings it is easier in BigCommerce. The service has an easier interface to select product categories and other SEO necessary items. It has a wide variety of free templates, it is a big bonus, as is the ability to edit them. Although we have dug deeper into the HTML code in the past to modify our site's appearance, the upgraded storefront editor is very useful. Changing colors in any part of the website is a breeze now and the two newest free templates are well designed, pleasing to the eye, and appropriately modern. The storefront integration with Facebook is quite useful.

Cons: This service doesn't have any negative things, but developers might take issue with the fact that it¿s not open-source. In addition, BigCommerce works good, I also can receive support all the time. They have Live Tech Support and online support system which is works 24 hours.

I highly recommend BigCommerce

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about BigCommerce is that the support staff is always available via chat. The ability to customize most of the templates to a high degree makes my eyes happy and is a big plus for me, as it gives the look of a customized website without the large expense of one. Tons of apps and plug-ins to extend custom functionality and features that suit your business. The analytics alone are amazing. I feel as if I am looking at google analytics. They are very thorough and have thought of almost everything. Superior Customer Service that I can access at all hours.

Cons: I would like them to over regularly scheduled user workshops (webinars) for beginners to advanced users because I really think I'm not using as many features available to me as I should.

Solid eCommerce Shopping Cart that has more features out of the box than Shopify

Mar 30, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Bigcommerce has more features out of the box than most any other shopping cart including Shopify. It's just the little things like being able to put custom messages like "ships in 1-2 days" on each product. Lot of product options that you see on larger big box websites.

Cost is reasonable when compared to other solutions.

Integrates with a ton of 3rd Party applications. Easy to find solutions to help you succeed.

Cons: There is a huge gap from mid tier plan to the enterprise solutions. The Pro and Enterprise Solutions include some features that are only accessible when you pay 3 times as much. Things such as faceted Search, so you can get a more "Amazon" like experience.

We have experienced an overall reduction in site traffic since switching to Big C. We are not sure if this is because of how Google treats these sites in search, or if it's just that more and more people shop through marketplaces only. It's hard to say.

3rd Party App Marketplace is somewhat limited when compared to other solutions.

Capterra-loader

awesome software

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: develops e-commerce software for businesses easier, really fast and amazing job positioning your brand

Cons: too many people using the site, there are another alternative site that has better response on the market and popular with users

Very good experience using Big Commerce everdy day: many features & great customization/integration

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: You can follow easily all your orders, changing the status with integration with other apps (for fraud control, order processing). You can extract data of your orders very fast also. Also you can customize the website template in many ways without many coding skills so that's a great plus.

Cons: I have a good experience but I would say that the software could have a better customer support (the interface as well as the help given, sometimes disappointing) when there are glitches for examples. Also, it should be possible to process orders directly on Big Commerce, just forwarding the order details to a supplier, but it does not have this feature for the moment.

Would switch if I could find something better

Mar 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons: Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.

I have been using Big Commerce for a couple years now. It is simple and easy to navigate.

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For a beginner, it is user friendly and prices reasonably. It is easy to list items for the most part.

Cons: The only thing I would say is a little more cumbersome, is when listing variations. It has a few too many steps involved.

Overall: Benefits include ease of use.

Capterra-loader

awesome app!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the software is very easy to use and it allows anyone with some computer skill to put a professional website together.

Cons: some of the apps are very expensive and this is a huge con because of the high overhead this creates

Not bad, but not great either.

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I like that you can find a lot of different templates and are able to easily edit what you need to.

Cons: Customer service was really subpar when we needed help. Also all templates were super extra and we really needed a simple template. We had to go through a 3rd party and spend MORE money to get a template we needed after spending money on our membership.

Good

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The content is very helpful and gives me knowledge on what I do specially in the business side . It helps a lot

Cons: None so far . But sometimes it maybe more beneficial if it easy to understand as sometimes thats hard to understand.

Was good starting out but needs to be modified for easier use.

Mar 07, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a good way to keep track of inventory. It can be modified to allow different people to use it in different ways.

Cons: It is not very user-friendly, and it has some glitches merging with other software. We have run into issues where some items get removed twice.

One of the Best CRM Options for Small Businesses

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: BigCommerce may at first feel like a splurge with its price, but it backs quite a punch with all that the software can offer. It offers some of the best web integrations that I have seen, and makes it incredibly seamless to create a website and manage orders, shipments, and customer profiles and communication. It's well-worth the sticker price! Customer service is also top-notch and quick to answer questions or problems.

Cons: The price is higher than a lot of comparable software systems, which can be a drawback, but it is worth building the price into the system.

One of the best eCommerce platforms out there!!!

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to setup, applying a theme, adding products.. The whole package is very simple to get your online shop up and running and selling to your customers.

The UI is very easy to use.

Cons: It's mainly towards US customers, as some aspects are not supported for the UK pound yet.

They could do with more themes compared to other platforms out there.

Multi Channel Selling in Almost the Click of a Button

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bigcommerce is what most sellers are looking for. An easy way to integrate sales channels to other big sites while still keeping the same required formats. We all know how much work and time goes into listing products and meeting specifications specific to each site, and BigCommerce helps with exactly that!

Cons: Sometimes the site lags on product information or doesn't pull it correctly. This can prove to be annoying when intiially importing or updating product information

A great e-commerce tool, but a few minor snags

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bigcommerce is easy to use, with mostly straightforward functionality. Great for building websites, managing product and text pages.

Cons: Managing product pages and inventory in a bulk update via a CSV file can prove tricky, with no straightforward way of removing rules from products as one example.

Capterra-loader

It's not as easy to use as Shopify but more customization at basic level service

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Get 3 months free at PayPal partners directory for any level plans except enterprise which is considerably nice

Cons: Custom SSL need to pay a lot and not able to purchase as a one time add on either. The shopping channel sometimes has issues connecting with Facebook. For pinterest it's finally working now but I have waited months before they are able to straighten it out with pinterest while I got bigcommerce in the first place is for pinterest

Overall: Selling online at 915ers.com hosted by bigcommerce

Good option for small businesses

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Big Commerce in general is very easy to use. The ecommerce site that we set up looks lovely, and seems to work most of the time. Looks professional and syncs well with paypal to process payment.

Cons: There have been a few times that our site went down for unexplained reasons. Luckily customers have let us know and it was resolved quickly once we reached out to bigcommerce, but it is disconcerting that it went down in the first place. One time all of our products just disappeared. BigCommerce support was able to find them and re-establish all, but still not sure why that happened. This software seems expensive for a small business with a small budget, and then to have issues like this. They did not offer a refund or anything, and we have no way of knowing how long our site was down for.

Nice, reliable hosted website platform

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Bigcommerce has built a great platform for hosted websites. It made the setup process easy and efficient allowing us to utilize valuable time elsewhere.

Cons: Had an issue with Bigcommerce billing practices. The representative would not refund after repeatedly requesting cancellation. Unfortunately, I ultimately had to file a credit card charge back.

Easy to use, full-featured shopping cart and website builder

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is an All-In-One solution. It can build your website with shopping cart included is just a few easy steps. Their support is great too if you run into any difficulties. They offer lots of different shipping options, purchasing options (Credit Card, Paypal etc), there is also a big community if you want to do things that are not built in.

Cons: Sometimes it can be a little hard to make modifications to things that aren't naturally supported by bigcommerce when editing the template but the community helps a lot.

Overall: Easy to use, all-in-one solution.

well rounded eCommerce solution

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: BigCommerce is easy to set up and use; provides a lot template to begin with and you can also customize your site. The new releases Stencil theme performs better than the old template but also requires more skills to develop and manage the template. Manage and process order is easy too. Overall a great eCommerce tool for online business. They are also adding features all the time. Support is good too.

Cons: Some feature is lacking or still under development. very limited coupon settings customization and other few customization features but they said they are working on improving those features.

Great simple shopping cart with good options and a useful API

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This shopping cart just works. It manages inventory on a simple level, but we integrated it with FIshbowl Inventory, and the API connection has been rock solid with it capturing all the inventory changes, and capturing all of the sales and inventory financial data in Quickbooks. Good optional and kit product functionality as well.

Cons: It's a little more expensive than other offerings, but if it never fails then it saves us money in the time we don't have to spend fixing things.

Overall: It saves us time and energy managing the online sales side of our business.

Capterra-loader

Helps us build our own e-commerce

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Like how we are able to customize our layouts, since I'm a developer and the ability to edit code and customize is very important.

Cons: Don't have anything to complain about, it would just be great to have improvement in the user interface to become more friendly to use.

Easy to use, good customer service.

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the customer service that BigCommerce offers. You can live chat with them at almost any time, and they can fix a lot of things remotely. It is very easy to use to do basic level e-commerce.

Cons: We have had a few weird glitches happen to our store, that the products disappear (but they've always been retrieved) and I think it's a bit expensive for a basic level. I also wish they offered a tiered system for options. For example, if you want envelopes you click here, then new dropdowns come down. We hired an engineer to help, and there were just some things that we couldn't do within the platform.

Great software to use for serious sellers

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Bigcommerce is easy to use, and most importantly, stable. Haven't had an issue with it. There are lots of options in terms of website design that you can pick from.

Cons: Customer service is okay. They have someone who can help you with the basic questions, but if you need any development help, they're not very great. (they dont' have techies providing the support) Even when you're on a paid plan.

Great price

Jun 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Great intergrations like the same day express postage with Zoom2U. Great pricing better than other platforms. Great online portal.

Cons: Themes weren't as good as it's competitors. Its like they don't care about modern websites. Didn't have Apple Pay for Web which customers wanted. Switched to Shopify

I have used BigCommerce to build two ecommerce stores for a client; a consumer site and a wholesale

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It took me a while to get used to the new management dashboard when BigCommerce upgraded to the new platform, but I am getting to know my way around. I like the integration to manage various channels through the dashboard. The reports are very informational to keep up on sales.

Cons: The coupon or discount codes are sometimes hard to configure based on the type of offer you would like to do. It would be nice to be able to set a time of day for an offer to expire. My client's customer had a customer ID. It would be nice if you could add a customer ID to match your offline accounting and shipping software . A lot of features my customer would like would require an developer.

Overall: I learned a lot about selling online and selling through channels. Using this software I was made aware of other types of software as a service products that were useful for my other clients.

Good for getting up and running.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Its a good platform if you are just starting out or just want to get up and running quickly. Most other e-commerce platforms you have to buy, install and manage plugins or add-ons to get your store fully functional. BigCommerce includes majority of your important e-commerce needs already.

Cons: If you have complex products or product options there will be somewhat limited flexibility, customization and support without a developer on your team. At the current time, the app marketplace is rather lacking when it comes to adding additional functionality or integrations to your store, majority of the apps are marketing and inventory based and come with additional monthly fees. Definitely use the trial period to make sure it will suit all your needs before committing.

Very User Friendly Shopping Cart Application

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that most of the coding has been done for the user. The program is so user friendly, that anyone could easily have a website up and running within a day or so.

Cons: Bigcommerce has a great shipping set up for individual products. I would like to see their developers provide an "in-house" dim-weight shipping solution. This would give them a huge advantage over their competitors.

Overall: Ease of use, efficient product maintenance, etc.

Good Value

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched platforms and have been really pleased with Big Commerce. This platform has a lot of features built into it that you would have to pay for an app to use elsewhere. It includes cart abandonment software, real time shipping estimates, a cart countdown to free shipping, it's fully integrated with Avalara, and the list goes on.

Also there are several credit card processors that are compatible so you can shop for better rates easily. This alone save us thousands of dollars last year.

The customer support has been excellent. They are extremely helpful in terms of getting the most out of the platform.

Feature rich Ecommerce platform

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We've been using Bigcommerce for around 3 years now. The system is extremely easy to use and update. Admitidly to begin with we didn't have all the featurtes we wnated and development was slow. This has all changed in the last 12 months. Some great updates to bring out new features and some more to come over the next year.
Love the monthly Town Hall meetings with the CEO and development teams which keep us up to date with what is planned. You can even participate in the development by selecting to do the beta programs and sessions with developmnt team to help shape the new features and ideas.
The platform is extremely reliable and over these 3 years we have experienced very little downtime (Our old platform was down many a time loosing us sales)
Apps to extend functionality are plentiful and new ones are coming along all the time. The future looks bright for BC and our business.

Great to start! Not really to grow

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Bigcommerce is great - it has a lot of integrations and ways to communicate with other apps. But as far as scaling, I think there are better options :)

Great platform for an ecommerce shoe store

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service, apps, speed, uptime, interface, integrations

Cons: Complex product support is weak

Overall: I run an e-commerce shoe store and absolutely love BigCommerce. Their team is responsive, the apps are numerous, and Big Commerce is constantly pushing updates. My only complaint is that our product catalog is extensive and features many complex products. Big Commerce support of complex products is not the best.

Recommendations to other buyers: If you are currently looking for a platform to use to sell online then you should give BigCommerce a close look. BigCommerce has a pulse on the market and they stay ahead of the curve.

Secure and growing

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Bigcommerce is the fastest growing E-Commerce platform and it is very secure. This platform has everything you need to set up a successful business. Bigcommerce is one of the more expensive sites but you are getting what you pay for.

Great Platform

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This is the leading e-commerce platform for a good reason. It is easy to use and very intuitive, also with built in apps and a cart it makes for a complete e-commerce package.

Good value for price

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: No coding
Easy processing of orders
Emails customers on your behalf when you change status of their order

Cons: Our storefront can't run directly on our non-profit website (like a plugin), only works as a link.

Overall: Learning the system can be a little overwhelming at first as there are a lot of settings you can turn on/off depending on what you want. Their online support help could be a little better (having to repeat yourself after you've filled out the form of what you need) - but they do answer promptly.

Recommendations to other buyers: Spend some time learning software before running an item. Will need to familiarize yourself with settings.

It was an amazing deal, now it's a little less so

Nov 28, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I used Big Commerce for about 3 years and it did a lot of things very well and let you customize it however you wanted. A few things here and there were a little buggy like having to put free shipping on a digital product, but it was clearly tailored for product sales so that was our own fault. We wished there was a way to change that but it isn't available at the moment. When we signed up the product was incredibly cheap, to run a store that did $180k in sales/month. This past summer they raised our rate significantly but it still is a good deal. If you are a low volume high price store the pricing is bad but if you are selling a lot of under $200 items I can see their pricing model costing a lot of money to run each month.

Ease of Use

Oct 27, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used BigCommerce for over a year and it's ease of use is wonderful. It gives you step by step in setting up items with all the info you would need, please you can add custom fields as necessary. Customer service tends to be hard to come by though. Thankfully it's not needed too often because of the simplicity and ease of the site.

Pros: - Very easy to navigate - Simple look - Design how we want

Cons: - Lack of Customer Service (takes many steps to get in contact) - Flexible shipping rates is unavailable which makes it difficult for accurate shipping costs

SHIPPING AND MULTI-LANGUAGE SUPPORT !!/??

Mar 14, 2012
4/5
Overall

Comments: VERY GOOD FEATURE SET WITH LOTS OF BELLS AND WHISTLES,...... SEEMS TO HIT MOST OF THE KEY THINGS I WOULD WANT IN AN E-COMM SOFTWARE BUT LACKS TWO CRITICAL ITEMS LISTED IN (CONS)

Pros: WIDE FEATURE SETS WITH LOTS OF CUSTOMIZATION OPPORTUNITIES!!

Cons: COMPLETE LACK OF "FREIGHT" SHIPPING(LTL) AND DETAILED SHIPPING OPTIONS IF YOU ARE SHIPPING VARIOUS SIZES/WEIGHTS OF PRODUCTS NATIONALLY AND INTERNATIONALLY. SECOND HUGE DRAWBACK - NO MULTI-LANGUAGE SUPPORT! THIS IS A GLOBAL ECONOMY GUYS!

their design partners design skills in my opinion are mediocre

Jan 13, 2012
3/5
Overall

Comments: It's just ok I have a simple store. My issue with BG is all of the "have our design partners" design your site promo. And their design partners design skills in my opinion are mediocre. I designed my site and took days to figure out their coding file systems and to decipher their %global% meanings to finally get the look I want of my site and it's a simple design but professional. You can't even ask them a question on changing a color unless some design partner comes in the thread promoting. And the reps tell you "we can't answer that" and I just had a simple color change question (wanted to change a thumbnail color of 1 item only, the way the css files are it would've changed everything)! It's easy to use in a way BUT again they have all of these %global% jargon that you have to decode. I program and design and I had another designer try to help me he gave up and he designed big time sites.

Pros: It's cheap.

Cons: Read the first section. You can't edit the mobile site design. You can finally edit the email templates but again it's in the %global% jargon only way to see the email look is to do a test account = time wasting.

Be careful to check all required features and (lack of) support!

Aug 16, 2011
2/5
Overall

Comments: Overall BigCommerce might be the market leader, but we're finding too many problems with the software and very slow support. Eg. freight is a BIG issue in our case, as our company is selling bulky and heavy items, where a miscalculated price may be costing us quickly in excess of $50 on a single order. ¿ the system cannot handle "cubed weight" (by volume instead of weight) as charged by many transport companies ¿ you cannot define shipping method per item (eg. we send small items by Post, large items by freight forwarder) ¿ you cannot charge a handling/packaging fee for individual items Support: forget it! I've waited for over a week to have a simple ticket resolved, a post in the "Community Forum" (second support venue) is still without a single reply after 6 days!! Support staff seems to be of little inside knowledge when it comes to the coding (and resulting errors) of the software, so technical questions bounce back and forth [BigCommerce has always vacancies for Support].

Pros: + Looks easy - but looks are deceiving. Still fine for a limited product range and simple merchandise.

Cons: - Shipping calculation only works for small items (fine to sell phone sleeves or swimwear) - Support often takes over 1 week to resolve a problem - Software bugs take a long time to be acknowledged and even longer to be solved

BigCommerce

Jun 03, 2010
4/5
Overall

Comments: BigCommerce is advanced eCommerce platform with highly competent developers and support team.

Pros: Full access to source code which allows for unlimited customization. Competent support group. Extensive documentations. Many features. Good community discussion. Nice handling of photos!

Cons: Few features are missing but are promised in future releases (6.0 or after). Integration with shipping carriers and selective Free Shipping option are not included. Also, coupon of fixed $ discount per order is not currently supported.

One-stop shop for all things ecommerce

Jun 01, 2010
5/5
Overall

Comments: As an e-commerce designer and marketer, I was immediately impressed by BigCommerce's services. BigCommerce was the only company that seemed to cater exclusively to the ecommerce site. They are constantly adding exactly the features that I think are critical to ecommerce success, such as a fully integrated shopping cart and payment gateway, shipping and marketing strategies. They partner with the most up-to-date social media and email sites to offer a complete ability for marketing your ecommerce site. BigCommerce also offers a large selection of templates so that anyone can set up a beautiful shop with no design experience.

Pros: I love that I can set up my shopping cart & merchant account, shipping & marketing programs through BigCommerce. They are constantly offering webinars, tips and social marketing strategies, such as a shop tab on my store's facebook page.

Cons: There are a few issues, such as having the ability to upload your own gift certificate background, changing your initial order number (so it doesn't start at 1), etc., but BigCommerce has told me that they are already working on these issues.

BigCommerce Scores BIG for BuyAirbrushes.com

May 30, 2010
4/5
Overall

Comments: Alright, so first things first. BigCommerce is a freaking God send when it comes to hosted online store apps. The interface is simple to navigate, the template system is well organized and easy to customize and the customer support is top notch. We just switched our store to BigCommerce from a competitor and couldn't be happier. We've been selling online for almost 5 years now, so getting us to change software was no easy task. But, after digging into what BigCommerce offered, it was pretty much a no-brainer to make the switch. If you're in the market for an eCommerce platform.... You've gotta check these guys out!!!!

Pros: Ease of use Elegant design Simple to customize SUPER AFFORDABLE

Cons: The only thing that this software is missing is integration with a shipping software like Endicia or Shiprush. However, I've heard that it's coming with the next release.

Why We Switched two websites over to Bigcommerce from eCommerce and Kyozou!

May 29, 2010
5/5
Overall

Comments: Very Professional, this company is top notch! The Head Honcho from the company actually cares about his products. We have been with them for almost 5 month now and we see a huge difference in sales as compared to our old sites. There are a tone of features build in (i.e, Daily Google Base Feeds, free SSL Certificates, free keyword optimization) along with actual detailed Help Videos that tell you what you need to do to use the features. When we first sign up, we were invited to a free teleconference seminar, where an actual person was on the other side, answering questions and showing us where to begin. Well For us comming from OSCOMMERCE its been awhile since we were able to speak with an actual person.

Pros: A couple of things that I personally like about Bigcommerce is the easy Youtube integration. The ability to sell on Facebook with the Bigcommerce social shop. NO hidden fees. And most important of all: How Easy it is to use. + They Listen!!

Cons: Maybe this is asking a little too much, again comming from no live tech support from oscommerce. Live Tech Support is only from 8 to 6pm. But they actually have Tech Support Available from 9 - 2pm, and 24 Hours through their on-line support system.

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Jan 23, 2018
5/5
Overall

Oct 29, 2017
4/5
Overall

Aug 29, 2017
4/5
Overall

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Apr 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Jan 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Mar 24, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Feb 17, 2016
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support