# BigCommerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BigCommerce the right eCommerce solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131883/Bigcommerce/reviews/

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BigCommerce

4.4 (339)

[View alternatives](https://www.capterra.com/p/131883/Bigcommerce/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated July 23rd, 2026

# Reviews of BigCommerce

Ease of use

4.2

Customer Service

4.2

## Pros and Cons in Reviews

Comprehensive ecommerce feature set

98% positive reviews out of 63

Most reviewers find the ecommerce platform offers robust tools, flexibility, and ease for diverse businesses.

Aaron S.

Graphic Designer, 10,001+ employees.

"It includes a lot of ecommerce features by default, which can be helpful in the long run."

High and increasing pricing

41% negative reviews out of 58

Some reviewers report pricing can be costly, with extra fees, expensive add-ons, and unclear cost structure.

Streamlined online store setup

92% positive reviews out of 62

Most reviewers describe online store creation as straightforward, with helpful templates and user-friendly management features.

MAZAMASSO GEDEON B.

Best tools, 2 - 10 employees.

"it allows me to create and manage my online store"

Scalable business growth support

95% positive reviews out of 40

Most reviewers indicate business growth is supported by scalable plans, marketing tools, and seamless platform adaptability.

Frank A.

Head of Digital, 11 - 50 employees.

"We replatformed from WooCommerce, launched on BigCommerce Pro, and upgraded to Enterprise within our first year as early growth exceeded expectations."

## Showing most helpful reviews

Showing 1-25 of 339 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jeremiah L.  
ECommerce Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Great budget host! "

December 27, 2025

4.0

Overall it was actually a great product to use and if I were to open an ECommerce site myself, I would consider them again.

Pros

Ease of use, integration capabilities, clean UI, organization of most used features were easy to find.

Cons

Random glitches, some add-ons stated they were compatible but were in fact not, some issues with image uploads.

Review Source

FA

Frank A.  
Head of Digital  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Flexible, Scalable Platform for Complex Catalogs and Hybrid D2C + B2B"

March 14, 2026

5.0

We replatformed from WooCommerce, launched on BigCommerce Pro, and upgraded to Enterprise within our first year as early growth exceeded expectations. Day‑to‑day, BigCommerce has been stable and low maintenance, which was a noticeable improvement over the hosting, updating, and plugin‑management overhead we dealt with previously. The platform has also scaled cleanly with our operational needs without forcing us into architectural changes or heavy refactoring as we grew. On our Enterprise agreement, the trailing‑12‑month overage model was the hardest part to model; clarify how yours works, and if you’re pacing over your tier before renewal, a mid‑contract upgrade can be cheaper than riding rolling overages. While broader third‑party support for Multi‑Storefront/Multi‑Location and a more modern native search experience would be welcome, BigCommerce overall has been reliable, capable, and straightforward to grow with.

Pros

One of BigCommerce’s biggest strengths is its true hierarchical category structure. When we replatformed from WooCommerce, we evaluated BigCommerce Enterprise against Shopify Plus, and Shopify’s Collections simply couldn’t replicate our deep category/subcategory structure without relying on apps. BigCommerce supports this natively, which made SEO planning and catalog organization much cleaner for us. Another standout is BigCommerce’s native product customization capabilities. The platform lets you add required acknowledgements, collect customer input via text or choice fields, and use the Product Pick List to let shoppers add compatible accessories or components directly from a product page. For anyone selling modular or configuration‑heavy products, this built‑in flexibility is extremely useful and reduces the need for app‑based workarounds. The Promotions editor is also very capable. I once suggested adding the ability to cap a percentage-based discount by a dollar amount, and that functionality eventually became available, which helps for certain promotional structures. For B2B, BigCommerce’s pricing tools are practical and flexible. On Enterprise, we choose between Customer Groups, Price Lists, or the Promotions engine depending on what fits the scenario, as each tool serves a distinct purpose. We also like that we can run D2C and B2B on the same platform—one catalog and promotions engine, with B2B‑specific pricing/visibility where needed—without maintaining separate stacks. The app ecosystem is solid as well. Shopify still leads in sheer quantity, but BigCommerce generally has strong options in each major category, and what’s available tends to serve mid‑market needs well. Theme customization has also been approachable for us. Because the theming system relies on standard web technologies, the theme editor and Script Manager made it easy to add small JavaScript calculators, light CSS tweaks, and other front‑end adjustments using only basic coding skills and some help from AI—work that would have otherwise required hiring a developer. Support has also been reliable overall, and after we upgraded from Pro to Enterprise, the responsiveness and depth of technical investigations noticeably improved.

Cons

The built‑in AI copywriter isn’t particularly strong, so we rely on external AI tools for generating product descriptions. The biggest limitation for us is the lack of broader third‑party support for Multi‑Storefront and Multi‑Location. BigCommerce provides both features, but many OMS, ERP, and inventory systems still don’t integrate with them in a way that makes a single‑backend, multi‑storefront setup truly practical. The potential is there, but until the ecosystem catches up, we maintain separate stores. Another issue is the way BigCommerce presents its negotiated or preferred card rates with Braintree on the pricing page. The advertised rates look very attractive, but in practice there was no clear path to obtaining them. Documentation didn’t explain how qualification works, support redirected us to Braintree, and even after meeting the listed conditions, it became evident that the rates weren’t realistically accessible. We eventually negotiated with other gateways and moved on. BigCommerce’s newer BigCommerce Payments offering for non‑Enterprise plans lists rates that seem much closer to what merchants actually see in reality. On the search side, Semantic Search was announced for 2024 but still hasn’t materialized. Meanwhile, Shopify’s native search has improved significantly, so BigCommerce currently lags unless you use a third‑party search solution. BigCommerce appears more focused on agentic search initiatives and Feedonomics Surface, which doesn’t help onsite search relevance today.

Alternatives considered

[Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)

Reason for choosing BigCommerce

At the time we evaluated Shopify Plus, Shopify Payments couldn’t pay us out in both USD and CAD as a Canadian merchant, which was important because our site served both the U.S. and Canada. While they’ve since added multi‑currency payouts for certain Canadian stores, it wasn’t available then, and using a third‑party gateway would have triggered Shopify’s additional transaction fees. Shopify Plus was also considerably more expensive and we anticipated a higher ongoing app bill because several things we get natively on BigCommerce would require paid apps on Shopify. On top of that, we didn’t feel we could have achieved the same level of frontend quality, performance, SEO cleanliness, or overall flexibility without more customization work. In our view, Shopify’s main advantage was the sheer size of its app store, but when we compared everything else that mattered to us, BigCommerce offered much better value and fit.

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[WordPress](https://www.capterra.com/p/131687/WordPress/)

We switched from WooCommerce because maintaining a WordPress‑based ecommerce stack had become too time‑consuming for a small team. Theme updates, plugin conflicts, hosting maintenance, and breakages were constant overhead. Even though our software costs have gone up since moving to BigCommerce, our business has grown significantly, and the platform removed a huge amount of technical friction. Not having to worry about updates, server issues, plugin compatibility, or babysitting the site has been worth the trade‑off, especially with the growth we’ve experienced.

Review Source

Lauren W.  
Customer Service Representative  
Medical Devices  
Used the software for: 6-12 months

### "Do your research and make sure your demo is thorough"

February 5, 2026

3.0

Less than spectacular. Whenever I need to make changes, it takes much longer than I think it should take. The links for help don't answer the question you are looking for and send you to additional links that still don't solve the problem

Pros

The customer facing website looks good. I like the scrolling banner that runs across the home page, although I wish you could add another image or two.

Cons

It is very difficult to manipulate the templates that are set. It is especially difficult to set up promotions. Often when making changes to one area, it removes or changes information in another area.

Review Source

RG

Rachel G.  
Finance and Business Operations Manager  
Food Production  
Used the software for: 2+ years

### "Great customization options and useful analytics"

April 8, 2026

5.0

Overall we've been very happy. We've recently reviewed all our options for redoing our website, and still decided BigCommerce was the best fit for us.

Pros

The ability to customise our website to suit a range of different products and markets. It also has great analytics.

Cons

The price is very high in comparison to other options, but it also is more suited to our needs. It also isn't as beginner friendly as other options we have explored.

Review Source

MC

Marie C.  
Sales Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "BigCommerce Has Been a Game Changer"

March 18, 2026

5.0

Overall, my experience with BigCommerce has been highly positive. The tool has an intuitive interface with exceptional features that makes eCommerce functions run with efficiency.

Pros

BigCommerce is features rich which ensures we we get the value for our money as it meets all our needs. The interface is easy to navigate so new users do not struggle with this tool. The learning curve is easy even for users with no technical skills.

Cons

There is nothing to dislike about BigCommerce. The tool runs smoothly without any hitches. I really like it.

Review Source

David M.  
CEO  
Furniture  
Used the software for: 2+ years

### "Misleading Pricing, Deteriorating Customer Service"

June 22, 2023

3.0

When I first started using the platform, I found the customer service phenomenal. Lately, the level of service has deteriorated sharply.

Pros

I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform.

Cons

Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing BigCommerce

I was told BigCommerce was better at handling large catalogs.

Review Source

MB

Melissa B.  
CMO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "BigCommerce Meets Your eCommerce Selling Needs"

June 13, 2025

4.0

We have been using BigCommerce for nearly 8 years, and I have been pleased with the breadth of options we have to integrate other apps to enhance its use. We use B2B Ninja for our quoting tool, which integrates with BigCommerce (and they recently purchased), saving our staff order entry time.

Pros

I like the ease of product editing, the robust app marketplace, and the customer support. Thye have made improvements over the years to the UI, making it easier to customize, and you can work with many partners to customize your store.

Cons

I like the reporting capabilities and options the least. They seem limited and challenging to customize. I wish there were more out-of-the-box reporting options, particularly for products with variants. I would also like them to improve B2B Ninja, the quoting tool they purchased.

Review Source

MLM

Mary Love M.  
Full-time Sales Associate  
Apparel & Fashion  
Used the software for: 1-2 years

### "Big Commerce User Perspective "

June 18, 2025

5.0

Overall, I liked this product and found it accessible after some training tutorials. I felt that I needed training to have a deeper grab on the platform’s functions.

Pros

Great integration tool to link our in store and online inventory & create promotional discounts that automatically apply

Cons

The platform requires you to have an understanding of “computer language” and necessitates you understand these “rules” to properly set up promotions

Review Source

TS

Tom S.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Reliable platform that offers a good way to get your online store built. "

July 10, 2025

4.0

Very reliable, and offers a simple interface. I like how you can easily track orders and customers, and coupons are easy to set up. Links nicely with third parties (such as delivery partners, payment providers etc).

Pros

Easy to get started with - it straightforward to set up the eCommerce platform, and it integrates well with Sage Pay and Google merchant centre.

Cons

Pricing - when your sales pass a certain amount, it can become quite expensive. Also, customising themes can be difficult if you don’t have web design knowledge.

Review Source

AS

Aaron S.  
Graphic Designer  
Computer Software  
Used the software for: 1-2 years

### "Good Option for Growing Ecommerce Sites"

March 12, 2026

5.0

BigCommerce feels like a platform built for stores that are already thinking about scaling. It includes a lot of ecommerce features by default, which can be helpful in the long run.

Pros

The platform offers solid product management tools and good performance even with larger catalogs. It’s nice not having to rely too much on external plugins.

Cons

The interface isn’t the most intuitive at first, and it may take some time to get comfortable with all the options available.

Review Source

AJ

Asher J.  
Financial Director  
Consumer Goods  
Used the software for: 2+ years

### "BigCommerce is a great online store solution."

June 7, 2021

5.0

We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pros

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Cons

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Alternatives considered

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Reason for choosing BigCommerce

We use both, but I feel BigCommerce is the better solution. It offers more features.

Review Source

VR

Verified Reviewer  
Digital Marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Lots of customization opportunities, but has a learning curve if beginner"

February 26, 2026

5.0

Happy with customization opportunities, but there was a bit of a learning curve as a result. Overall, very happy we moved forward with BigCommerce.

Pros

Abandoned cart recovery, multi-channel selling, advanced native SEO tools supplement our reporting capabilities, real-time shipping quotes

Cons

For enhanced customization, it trades off simple interface. However, our team went through training before using the platform which helped. Premium themes are on pricier side.

Review Source

BD

Benjamin D.  
Integration lead  
Facilities Services  
Used the software for: 1-2 years

### "BigCommerce big in the game"

November 8, 2024

5.0

Really great platform both for headless and direct ecommerce

Pros

Flexibility and functionality. Also a really promising roadmap

Cons

Can almost be too open sourced at times .

Review Source

Kavindu Githsara K.  
System Specialist  
E-Learning  
Used the software for: 2+ years

### "Reliable and Powerful Ecommerce Management Platform"

December 7, 2022

5.0

First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Pros

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Cons

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Review Source

RM

Rebecca M.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I love BigCommerce"

June 30, 2021

5.0

Whenever an order is placed, I see it immediately in my email. I print the invoice, pass off to my staff, and they process using Ship Station, which is integrated through BigCommerce. All of our sales are saved and easy to search through on BigCommerce. When working with changing the look, etc., of the site, very easy to do. Customer service. Love the live chat option, and whenever I call I can talk with someone very quickly. Excellent service.

Pros

My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7.

Cons

I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint.

Reason for choosing BigCommerce

Just better.

Review Source

Micah J.  
Owner  
Retail  
Used the software for: 2+ years

### "BigCommerce has made my online business possible "

November 3, 2022

5.0

Overall I have had a great experience. When I had some integration issues with my payment processor, they were easy to chat with and very helpful.

Pros

I like that it helps my small business look bigger. It’s easy to navigate and use on a daily basis.

Cons

There are only a handful of Free templates so many sites look similar.

Review Source

MS

Mattie S.  
eCommerce Manager  
Retail  
Used the software for: 2+ years

### "Good Until You Need To Integrate It With Other Software"

May 27, 2022

3.0

Overall, I like BigCommerce's eCommerce software, however I don't think it's for anyone that had a psychical store trying to start out online. If you are selling online only, it could be a good option.

Pros

Overall, for just only eCommerce, BigCommerce is great, and I have been using it for 10 years now. It is easy to use and customize, and has lots of great features (however you do have to pay for higher end features). No percentage fee is nice for smaller stores, but once you get to a certain scale, others offer no percentage as well with way more features.

Cons

The worst part about BigCommerce is their ability to integrate with outside software. Many small eCommerce stores are based out of a physical retail store, and there is NO easy, cheap, or even good way to integrate your in-store inventory with your BigCommerce inventory. For instance, if you use the popular Square POS in your retail shop, you have to pay an expensive 3rd party software for a janky, somewhat working system to that keeps your online inventory in sync with Square, so when you sell something in the store, it removes that stock online. BigCommerce refuses to take this issue seriously, which is unfortunate because I can't recommend it to anyone that has a physical retail store and wants to keep live inventory online.

Review Source

PF

PierreAntoine F.  
Ecommerce Manager  
Retail  
Used the software for: 2+ years

### "A great platform to start a multi channels e-commerce business"

May 10, 2022

5.0

BigCommerce was our first e-commerce platform, it allowed us to easily sell on Amazon & eBay through their partner Codisto. It's a great start for any small business that is looking for an affordable multi channel solution

Pros

The price is really attractive and the fact that you'll receive a version of Codisto (multichannel integration tool) for free is quite pleasant when you are starting a new venture. I would advise anyone to give them a chance

Cons

Monthly fee on paid theme, you can always purchase a theme outside of their store but you won't get support on that. Maybe a one time payment is better for the customer in the long run

Review Source

RC

Rick C.  
CEO  
Computer Hardware  
Used the software for: 2+ years

### "If you are serious about growing your business, there is no other platform to consider."

May 6, 2019

5.0

For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Pros

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Cons

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Review Source

MS

Moises S.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Perfect tool to develop an eCommerce"

June 2, 2021

5.0

Since we use BigCommerce it is easier to develop websites, in other platforms the development time is longer, with this tool in one day I can have my store online.

Pros

This platform is perfect for creating an online store, it has too many themes and applications to complement the website, it is easy to use and anyone without previous experience in web development can do it. I also like that the security of the website is excellent.

Cons

I think the bad thing about this site is that they don't allow you to export the website, only some features like products, customers and some basic features. The code of the website belongs to them, so if I want to migrate to Wordpress for example, it is not possible.

Review Source

TL

Tom L.  
Head of IT  
Wholesale  
Used the software for: 2+ years

### "It Does The Job. What You Would Expect For An Ecommerce Site."

January 7, 2021

4.0

We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Pros

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Cons

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

Reason for choosing BigCommerce

When looking at the overall cost and time we need to migrate our data to shoplify. And how the setup is also not user friendly. We decide to stick with BigCommerce until there's a feature we need where BigCommerce is unable to make happen without us jumping through hoops to find a Developer.

Review Source

IR

Ivan R.  
Partner  
Apparel & Fashion  
Used the software for: 1-2 years

### "A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify"

October 28, 2018

3.0

We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc.

Pros

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses.

Cons

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out of the box Shopify does practically everything better while minimizing the potential for errors during setup, configuration, optimization, and daily use of your store. In almost every metric and use case Shopify dominates Bigcommerce. Bigcommerce is playing catchup, and it's obvious from the back end of the software their team is struggling to stay competitive. While we were on the platform some updates appeared to suffer from "Microsoft syndrome" in that they looked pretty but had minimal depth or practical utility (think 3D paint or the latest version of windows media player). Bigcommerce only comes out ahead in pricing, terms of service, and a few configuration edge cases (which can mostly be solved by Apps in Shopify.)

Review Source

AM

Adam M.  
IT Manager  
Public Safety  
Used the software for: Less than 6 months

### "BigCommerce Review"

July 6, 2020

4.0

It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Pros

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Cons

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.

Review Source

Ismaël Huberson C.  
Founder  
Apparel & Fashion  
Used the software for: 1-2 years

### "BigCommerce"

November 22, 2022

5.0

This platform has everything you need to design, sell, and ship products and services online. I highly recommend it!

Pros

Bigcommerce is a fully featured ecommerce platform that is designed for anyone to get up and running to sell online. In addition to its simple and easy-to-use online store builder, Bigcommerce comes with a full arsenal of features including inventory management, payment processing, shipping options and more. With Bigcommerce, you can set up an account and be selling within a few minutes.

Cons

Bigcommerce is a great ecommerce platform but needs some knowledge to better handle it.

Review Source

DQ

Daniel Q.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Bigcommerce good for e-commerce store "

April 15, 2019

5.0

we have been using bigcommerce for about 2 years in our ecommerce website, we used before woocomerce which requires more programming knowledge and it is more time consuming, since we moved to bigcommerce, we noticed a huge difference in the speed of the website, with bigcommerce and basic knowledge of HTML you can accomplish a lot of goals and modifications of the templates, but if you don't have any website programming knowledge you can still have your decent website, the package that bigcommerce include with their pricing you have enough tools to start runing your business without investing too much time. we save a lot of time with bigcommerce , uploading the products through CSV files and then we can export back all the info from bigcommerce to others marketplaces like eBay or Amazon, we recommend bigcommerce if you don't want to spend too much money but at the same time you would like to have a decent website, we just recommend to bigcommerce add more features to customize the website, like make more dynamic like other competitors can offer like Wix, and also offer more different templates, animations, etc , with more professional look, they haven't updated the templates a long time ago, just basic updates thank you

Pros

\-Very reliable -Speed Website -Friendly user -able to sync to 3rd parties app -good pricing -simply to use

Cons

\-lack of templates options -lack of options that other competitors have -freedom to personalized the website, most of the stuff is better to use the template -limited on options to add videos or other links options type of fonts styles animations like other competitors

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