--- title: "BigCommerce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigCommerce Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/131883/Bigcommerce/" page_type: "product" language: "en" --- # BigCommerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigCommerce ## What is BigCommerce? BigCommerce is an ecommerce platform designed to help businesses build and manage online stores. The platform supports growth across regions, channels, and product lines through a scalable foundation. Businesses can add brands, expand geographically, and connect to sales channels without complex integrations or rebuilding from scratch. The platform provides a flexible checkout experience with access to payment providers and customizable flows. B2B features include custom catalogs and tiered pricing structures. Integration capabilities with product information management and customer data platforms help centralize operations. BigCommerce includes Feedonomics, a tool that optimizes product data across marketplaces and platforms. The platform offers multi-storefront functionality, allowing businesses to manage multiple stores from a single account. Additional features include international commerce capabilities, headless commerce options, and omnichannel selling tools. ## What is BigCommerce used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 340 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Pros & cons Comprehensive ecommerce feature set Streamlined online store setup High and increasing pricing Starting price $39 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - eCommerce / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigCommerce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bigcommerce.com&name=BigCommerce) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigCommerce 4.4 (340) VS. [4.3 (661)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (328) Ease Of Use 3.8 (6,188) Value For Money 4.1 (270) Value For Money 4.1 (5,111) Customer Service 4.2 (273) Customer Service 4.0 (4,891) ## BigCommerce alternatives [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (174)](https://www.capterra.com/p/186941/Sku-IQ/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,706)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,756)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131883/Bigcommerce/alternatives/) ## FAQs about BigCommerce Overview ### What problems does BigCommerce solve? BigCommerce solves the complexity of launching and scaling online stores by centralizing product catalogs, inventory, orders, shipping, payments, SEO, and multichannel selling in one system. Ecommerce managers, retailers, B2B sellers, and lean operations teams use it to reduce manual store setup, simplify cross-channel sales, and manage large or complex catalogs without heavy development. Answer based on 230 reviews Overview ### Which roles and teams benefit most from BigCommerce? BigCommerce is most used by business owners, founders, and C-suite leaders who need to launch online stores, manage revenue, and oversee growth. Ecommerce managers, marketing teams, and web developers benefit from it for catalog management, promotions, storefront customization, and improving the customer buying experience. Answer based on 320 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is BigCommerce built for? BigCommerce is built mainly for small businesses, which make up 86% of reviewers, with retail leading at 16%. It serves B2B companies, manufacturers, distributors, fashion and apparel, health and beauty, food and beverage, and enterprises expanding internationally, while also appearing in marketing and advertising at 10% and internet businesses at 8%. Answer based on 339 reviews Features and Usability ### What are the key features of BigCommerce? BigCommerce includes core ecommerce features like online store creation, order management, inventory management, and website management, which reviewers discuss most often. Differentiators include multi-channel selling, SEO management, multi-storefront and multi-currency support, plus reporting and customer segmentation for tracking sales and targeting offers. Answer based on 110 reviews Pricing ### How much does it cost and what fees or limitations are included? BigCommerce starts at $39/month for Standard, with Plus at 105 and Pro at 399, plus a free trial. Reviewers often call pricing fair and scalable, but some say costs rise with sales thresholds, pricier plans unlock features like abandoned cart recovery, and theme customization or add-ons can add expense. Answer based on 88 reviews Integrations ### Which third-party tools and platforms does BigCommerce integrate with? BigCommerce integrates with over 20 third-party tools across payments, marketing, social commerce, shipping, and accounting. Common examples include PayPal, Mailchimp, Instagram, Authorize.net, ShipStation, Square Point of Sale, Stripe, and QuickBooks Online Advanced. Reviewer mentions also confirm connections with Affirm, Klaviyo, Linnworks, and ShipperHQ. Answer based on 49 reviews Getting Started and Support ### How easy is it to onboard and train a team on BigCommerce? BigCommerce offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say new hires and teams handling product updates often learn quickly because navigation is straightforward, while first-time online sellers, beginners, and admins managing customization need more time due to the learning curve and feature-heavy setup. Answer based on 13 reviews Getting Started and Support ### What customer support options does BigCommerce offer, and how do users rate the experience? BigCommerce offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, easy to reach, and quick by phone or chat. Some report slower ticket responses, repeated explanations, and weaker help for advanced technical or customization issues. Answer based on 98 reviews Security ### How does BigCommerce handle data security and access control? BigCommerce uses secure payment processing, trusted payment gateways, built-in security features, and protections that restrict access to PHP files. Reviewers also describe the platform as reliable, safely hosted, and protective of sensitive customer data. Some note data security concerns, implementation complexity, and frequent password change prompts as drawbacks. Answer based on 21 reviews ## Who uses BigCommerce? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive ecommerce feature set 98% positive reviews out of 63 Most reviewers find the ecommerce platform offers robust tools, flexibility, and ease for diverse businesses. Aaron S. Graphic Designer, 10,001+ employees. "It includes a lot of ecommerce features by default, which can be helpful in the long run." High and increasing pricing 41% negative reviews out of 58 Some reviewers report pricing can be costly, with extra fees, expensive add-ons, and unclear cost structure. Streamlined online store setup 92% positive reviews out of 62 Most reviewers describe online store creation as straightforward, with helpful templates and user-friendly management features. MAZAMASSO GEDEON B. Best tools, 2 - 10 employees. "it allows me to create and manage my online store" Scalable business growth support 95% positive reviews out of 40 Most reviewers indicate business growth is supported by scalable plans, marketing tools, and seamless platform adaptability. Frank A. Head of Digital, 11 - 50 employees. "We replatformed from WooCommerce, launched on BigCommerce Pro, and upgraded to Enterprise within our first year as early growth exceeded expectations." ## Features AI summary Based on 8,654 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**48%** of reviewers rated this feature as critical) - **Data Security** (**55%**) - **Order Management** (**47%**) BigCommerce supports all three of the features reviewers value most: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses maintain their online storefront, protect customer and transaction data, and handle orders accurately from purchase through fulfillment, allowing teams to run day-to-day eCommerce operations more efficiently. Data Security 4.5 (67) 67.16% of 67 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Order Management 4.4 (76) 68.42% of 76 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Mobile Access 4.2 (55) 58.18% of 55 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Inventory Management 4.3 (60) 61.67% of 60 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Shopping Cart 4.3 (73) 65.75% of 73 reviewers that rated this feature as important or highly important Checkout of online store Website Management 4.2 (77) 61.04% of 77 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site BigCommerce 68 features ### All Features - Abandoned Cart Saver: Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Bulk Ordering: Accept and track orders with multiple items - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CMS Integration: Integration with content management software - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Touchpoints: Identify specific interactions between customers and brands - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - De-Coupled Front & Back Ends: Separate front and back end platforms to make coding changes without affecting user experience - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For B2B: Serves B2B organizations - For Small Businesses: Designed for small businesses - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitting: Group and package individual but related items as one package set - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Store: Manage multiple teams and operations from a central location - Newsletter Management: Create and update newsletter content to increase engagement - Online Store Builder: Includes functionalities for creating custom eCommerce websites - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Preview Functionality: Preview materials before finalizing projects - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real Time Editing: Preview and make real-time changes in the web content - Refund Management: Oversee the process of issuing refunds - Reordering: Accept and track repeat orders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site - Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain --- Get Advice We can help you find the software with the features you need. Features 4.2 (325) 4.2 Based on 325 reviews ## Pricing Value for money 4.1 (270) Free Trial [View pricing plan details](https://www.capterra.com/p/131883/Bigcommerce/pricing/) Standard $39.00 Flat Rate,Per Month It includes: - 24/7 Support - Bigcommerce Mobile App - Free Sitewide Https Dedicated SSL - Integrations With Leading Payment Gateways - Unlimited Staff Accounts - Up to $50k Annual Online Sales - Unlimited bandwidth - "Unlimited Products - Unlimited File Storage - Online POS - 3 Virtual Store - Multicurrency Support - Real-Time Shipping Quotes - Coupons and Discounts - Coupons and Gift Cards - Apple Pay & Google Pay - Built-in Blogging Platform - Item Ratings - Shipping Rules - Up to 4 Inventory Locations Plus $105.00 Flat Rate,Per Month It includes: - Abandoned Cart Saver - Customer Groups and Segmentation - Persistent Cart - Stored Credit Cards - Up to $180k Annual Sales - 5 Inventory Locations Pro $399.00 Flat Rate,Per Month It includes: - Custom SSL - Faceted Search - Sell up to $400k Annually - Up to 8 Inventory Locations - Product Filters Enterprise Contact Vendor for Pricing It includes: - API Support - Custom Facet - Price Lists - Strategic Account Management Available - Unlimited API Calls - Priority Support Value for money 4.1 (270) 4.1 Based on 270 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (273) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (273) 4.2 Based on 273 reviews ## User reviews Overall rating 4.4 Based on 340 reviews Filter by rating 5(173) 4(130) 3(29) 2(4) 1(4) Mentioned topic Sorted by most recent JG Jessee G. Director of Media Media Production ### " A robust e-commerce infrastructure" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 BigCommerce delivers a smooth checkout experience for clients while diversifying revenue streams for J&J Soci Pros BigCommerce offers a complete solution to structure our digital store. Integration with our automated marketing software also enables effective abandoned cart recovery campaigns. Cons deep visual customization of page templates sometimes requires hiring a technical integrator, increasing initial store setup costs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Paul S. Software Engineer Computer Software ### "Go big with BigCommerce" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 18, 2026 BigCommerce has been an impressive ecomm platform. It offers a different set of features to competitors, and as such, has been an ideal solution. We have some complex product inventory requirements, and BigCommerce handled it. Pros BigCommerce is a comprehensive ecomm platform, with a great included feature set, such as advanced SEO, multi store front and multi currency support. It performs and scales well and doesn't charge for transaction processing when using a third party. Cons Not the easiest platform to use, but that is due to the rich feature set. Limited themes included. Pricing tiers are structured on your revenue, so you can be forced to move up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Rachel G. Finance and Business Operations Manager Food Production ### "Great customization options and useful analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2026 Overall we've been very happy. We've recently reviewed all our options for redoing our website, and still decided BigCommerce was the best fit for us. Pros The ability to customise our website to suit a range of different products and markets. It also has great analytics. Cons The price is very high in comparison to other options, but it also is more suited to our needs. It also isn't as beginner friendly as other options we have explored. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marie C. Sales Manager Mechanical or Industrial Engineering ### "BigCommerce Has Been a Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2026 Overall, my experience with BigCommerce has been highly positive. The tool has an intuitive interface with exceptional features that makes eCommerce functions run with efficiency. Pros BigCommerce is features rich which ensures we we get the value for our money as it meets all our needs. The interface is easy to navigate so new users do not struggle with this tool. The learning curve is easy even for users with no technical skills. Cons There is nothing to dislike about BigCommerce. The tool runs smoothly without any hitches. I really like it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA Frank A. Head of Digital Business Supplies and Equipment ### "Flexible, Scalable Platform for Complex Catalogs and Hybrid D2C + B2B" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 14, 2026 We replatformed from WooCommerce, launched on BigCommerce Pro, and upgraded to Enterprise within our first year as early growth exceeded expectations. Day‑to‑day, BigCommerce has been stable and low maintenance, which was a noticeable improvement over the hosting, updating, and plugin‑management overhead we dealt with previously. The platform has also scaled cleanly with our operational needs without forcing us into architectural changes or heavy refactoring as we grew. On our Enterprise agreement, the trailing‑12‑month overage model was the hardest part to model; clarify how yours works, and if you’re pacing over your tier before renewal, a mid‑contract upgrade can be cheaper than riding rolling overages. While broader third‑party support for Multi‑Storefront/Multi‑Location and a more modern native search experience would be welcome, BigCommerce overall has been reliable, capable, and straightforward to grow with. Pros One of BigCommerce’s biggest strengths is its true hierarchical category structure. When we replatformed from WooCommerce, we evaluated BigCommerce Enterprise against Shopify Plus, and Shopify’s Collections simply couldn’t replicate our deep category/subcategory structure without relying on apps. BigCommerce supports this natively, which made SEO planning and catalog organization much cleaner for us. Another standout is BigCommerce’s native product customization capabilities. The platform lets you add required acknowledgements, collect customer input via text or choice fields, and use the Product Pick List to let shoppers add compatible accessories or components directly from a product page. For anyone selling modular or configuration‑heavy products, this built‑in flexibility is extremely useful and reduces the need for app‑based workarounds. The Promotions editor is also very capable. I once suggested adding the ability to cap a percentage-based discount by a dollar amount, and that functionality eventually became available, which helps for certain promotional structures. For B2B, BigCommerce’s pricing tools are practical and flexible. On Enterprise, we choose between Customer Groups, Price Lists, or the Promotions engine depending on what fits the scenario, as each tool serves a distinct purpose. We also like that we can run D2C and B2B on the same platform—one catalog and promotions engine, with B2B‑specific pricing/visibility where needed—without maintaining separate stacks. The app ecosystem is solid as well. Shopify still leads in sheer quantity, but BigCommerce generally has strong options in each major category, and what’s available tends to serve mid‑market needs well. Theme customization has also been approachable for us. Because the theming system relies on standard web technologies, the theme editor and Script Manager made it easy to add small JavaScript calculators, light CSS tweaks, and other front‑end adjustments using only basic coding skills and some help from AI—work that would have otherwise required hiring a developer. Support has also been reliable overall, and after we upgraded from Pro to Enterprise, the responsiveness and depth of technical investigations noticeably improved. Cons The built‑in AI copywriter isn’t particularly strong, so we rely on external AI tools for generating product descriptions. The biggest limitation for us is the lack of broader third‑party support for Multi‑Storefront and Multi‑Location. BigCommerce provides both features, but many OMS, ERP, and inventory systems still don’t integrate with them in a way that makes a single‑backend, multi‑storefront setup truly practical. The potential is there, but until the ecosystem catches up, we maintain separate stores. Another issue is the way BigCommerce presents its negotiated or preferred card rates with Braintree on the pricing page. The advertised rates look very attractive, but in practice there was no clear path to obtaining them. Documentation didn’t explain how qualification works, support redirected us to Braintree, and even after meeting the listed conditions, it became evident that the rates weren’t realistically accessible. We eventually negotiated with other gateways and moved on. BigCommerce’s newer BigCommerce Payments offering for non‑Enterprise plans lists rates that seem much closer to what merchants actually see in reality. On the search side, Semantic Search was announced for 2024 but still hasn’t materialized. Meanwhile, Shopify’s native search has improved significantly, so BigCommerce currently lags unless you use a third‑party search solution. BigCommerce appears more focused on agentic search initiatives and Feedonomics Surface, which doesn’t help onsite search relevance today. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [WordPress](https://www.capterra.com/p/131687/WordPress/) We switched from WooCommerce because maintaining a WordPress‑based ecommerce stack had become too time‑consuming for a small team. Theme updates, plugin conflicts, hosting maintenance, and breakages were constant overhead. Even though our software costs have gone up since moving to BigCommerce, our business has grown significantly, and the platform removed a huge amount of technical friction. Not having to worry about updates, server issues, plugin compatibility, or babysitting the site has been worth the trade‑off, especially with the growth we’ve experienced. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Reasons for choosing BigCommerce At the time we evaluated Shopify Plus, Shopify Payments couldn’t pay us out in both USD and CAD as a Canadian merchant, which was important because our site served both the U.S. and Canada. While they’ve since added multi‑currency payouts for certain Canadian stores, it wasn’t available then, and using a third‑party gateway would have triggered Shopify’s additional transaction fees. Shopify Plus was also considerably more expensive and we anticipated a higher ongoing app bill because several things we get natively on BigCommerce would require paid apps on Shopify. On top of that, we didn’t feel we could have achieved the same level of frontend quality, performance, SEO cleanliness, or overall flexibility without more customization work. In our view, Shopify’s main advantage was the sheer size of its app store, but when we compared everything else that mattered to us, BigCommerce offered much better value and fit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Aaron S. Graphic Designer Computer Software ### "Good Option for Growing Ecommerce Sites" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 12, 2026 BigCommerce feels like a platform built for stores that are already thinking about scaling. It includes a lot of ecommerce features by default, which can be helpful in the long run. Pros The platform offers solid product management tools and good performance even with larger catalogs. It’s nice not having to rely too much on external plugins. Cons The interface isn’t the most intuitive at first, and it may take some time to get comfortable with all the options available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Digital Marketer Marketing and Advertising ### "Lots of customization opportunities, but has a learning curve if beginner" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 26, 2026 Happy with customization opportunities, but there was a bit of a learning curve as a result. Overall, very happy we moved forward with BigCommerce. Pros Abandoned cart recovery, multi-channel selling, advanced native SEO tools supplement our reporting capabilities, real-time shipping quotes Cons For enhanced customization, it trades off simple interface. However, our team went through training before using the platform which helped. Premium themes are on pricier side. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lauren W. Customer Service Representative Medical Devices ### "Do your research and make sure your demo is thorough" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 February 5, 2026 Less than spectacular. Whenever I need to make changes, it takes much longer than I think it should take. The links for help don't answer the question you are looking for and send you to additional links that still don't solve the problem Pros The customer facing website looks good. I like the scrolling banner that runs across the home page, although I wish you could add another image or two. Cons It is very difficult to manipulate the templates that are set. It is especially difficult to set up promotions. Often when making changes to one area, it removes or changes information in another area. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremiah L. ECommerce Consultant Marketing and Advertising ### "Great budget host! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 27, 2025 Overall it was actually a great product to use and if I were to open an ECommerce site myself, I would consider them again. Pros Ease of use, integration capabilities, clean UI, organization of most used features were easy to find. Cons Random glitches, some add-ons stated they were compatible but were in fact not, some issues with image uploads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tom S. Director Information Technology and Services ### "Reliable platform that offers a good way to get your online store built. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 10, 2025 Very reliable, and offers a simple interface. I like how you can easily track orders and customers, and coupons are easy to set up. Links nicely with third parties (such as delivery partners, payment providers etc). Pros Easy to get started with - it straightforward to set up the eCommerce platform, and it integrates well with Sage Pay and Google merchant centre. Cons Pricing - when your sales pass a certain amount, it can become quite expensive. Also, customising themes can be difficult if you don’t have web design knowledge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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