# Page 3 | BigCommerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BigCommerce the right eCommerce solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131883/Bigcommerce/reviews --- BigCommerce 4.4 (339) [View alternatives](https://www.capterra.com/p/131883/Bigcommerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of BigCommerce ## Showing most helpful reviews Showing 51-75 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jason L. Internet Marketing Analyst Pharmaceuticals Used the software for: 2+ years ### "An outstanding ecommerce platform with great pricing and an amazing quality" July 31, 2022 4.0 Pros The platform is easy to use, and non-trained or non-technical users are able to use the platform. Comes in a very good pricing structure which is appealing to small and medium-sized businesses. Great website builder and CMS, perfect for creating products and product categories and managing SKUs. Order management, payment processing, shipping and taxation are very straightforward and useful for users. The platform is highly customizable and is one of the best eCommerce platforms in the market. Cons The pricing for the platform is great but every add-on or plugin is paid which adds a huge cost for businesses as they expand, which makes them almost pay the same amount as other eCommerce platforms. Reporting and analytics are very basic, and not customizable as per analyst standards. Changing themes or anything within the backend requires expertise in HTML/CSS. Review Source LK Leanne K. Business Manager Consumer Electronics Used the software for: 1-2 years ### "BigCommerce" June 22, 2023 4.0 I am very impressed with BC and feel it would be a good fit for people with little ecommerce experience. Pros Provides simply set up and easy to load products. Cons no access to database - even read only. If we had access to database, we could create a number of reports we currently dont have access to. Reason for choosing BigCommerce faster set up and easier pricing structure. Review Source VR Verified Reviewer Content Writer Marketing and Advertising Used the software for: 6-12 months ### "BigCommerce Review" June 24, 2022 5.0 BigCommerce is a platform that has helped me to build my online store. It is easy to use and has a wide variety of features that allow you to customize your store to your needs. I have found the customer service to be excellent, and they are always available to help you with any questions or problems you may have. Overall, I would highly recommend BigCommerce to anyone looking to build an online store. Pros There are many reasons to love BigCommerce, but here are just a few of the top pros: 1. BigCommerce is incredibly easy to use, even for beginners. The platform is intuitive and straightforward, so you can start selling products right away. 2. There are tons of features and integrations available, so you can customize your store to fit your unique needs. 3. BigCommerce is reliable and secure, so you can feel confident that your data is safe and protected. 4. Customer support is excellent, and they're always happy to help with any questions or issues you may have. 5. The platform is constantly evolving and improving, so you can always count on getting the latest features and updates. Cons BigCommerce doesn't offer as much flexibility as other platforms when it comes to design and customization. Review Source Shreyank J. Sales Team Member Accounting Used the software for: 1-2 years ### "Great software for ambitious sellers who want to sell on multiple platforms" September 13, 2022 4.0 Overall experience was pretty good but since some of our users find it hard to understand some features and due to the lack of quick fixes in the software we have decided to migrate to the other saas platform. We used bigcommerce for up to 2 years for e-commerce purposes to sell across different countries. Pros The most likable thing about this software is there are no platform fees associated unlike other platforms like Shopify. Also, they have some great free features and smooth integration techniques with other platforms allowing the sellers to sell in the different markets without much of a hassle Cons The setup is not so easy and quick compared to other saas platforms. It's hard to locate and understand some features unless you have used them before which makes it not reachable for quick fix commerce, it needs some time and patience to fix the issues Reason for choosing BigCommerce Due to the smooth integration features allowing us to sell in different markets like Instagram, Etsy, etc. Review Source MS Max S. Director of Systems Operations E-Learning Used the software for: 2+ years ### "Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find" May 8, 2020 3.0 The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team. Pros It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented. Cons \* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear \* Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500) Reason for choosing BigCommerce Was chosen before I joined the company. Review Source JT Jackie T. Business Manager Retail Used the software for: 2+ years ### "Happy over-all." April 7, 2022 5.0 Over all I am happy with BigCommerce. Pros I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify. Cons You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing BigCommerce Because I wanted to integrate the payments with Quickbooks. Switched from [OpenCart](https://www.capterra.com/p/143516/OpenCart/) OpenCart was very limited in its functions. Review Source CT Clint T. President Retail Used the software for: 1-2 years ### "BigCommerce is great for your online business." February 20, 2023 5.0 Pros Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great! Cons I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing BigCommerce I felt that Big Commerce offered a great value and was easier to use than the other platforms that I previewed. Review Source Alice "Bess" M. Manager Apparel & Fashion Used the software for: 1-2 years ### "Easy to Use" June 3, 2021 5.0 BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales. Pros Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern. Cons Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Looking for something that was simpler to edit Review Source MS Moises S. CEO Marketing and Advertising Used the software for: 2+ years ### "Perfect tool to develop an eCommerce" June 2, 2021 5.0 Since we use BigCommerce it is easier to develop websites, in other platforms the development time is longer, with this tool in one day I can have my store online. Pros This platform is perfect for creating an online store, it has too many themes and applications to complement the website, it is easy to use and anyone without previous experience in web development can do it. I also like that the security of the website is excellent. Cons I think the bad thing about this site is that they don't allow you to export the website, only some features like products, customers and some basic features. The code of the website belongs to them, so if I want to migrate to Wordpress for example, it is not possible. Review Source alexandra A. Marketing Design Used the software for: 6-12 months ### "BigCommerce una de las mejores soluciones para el comercio electrónico" November 10, 2022 5.0 Me recomendaron usar BigCommerce para mi nuevo proyecto de ecommerce, y hace 8 meses que llevo probándola y estoy muy contenta con mi decisión. La gestión de mi tienda a sido muy fácil y los resultados de las conversiones han sido positivas. Incluso he pensado en usar BigCommerce para futuros proyectos propios y de clientes. Pros BigCommerce ofrece la posibilidad de crear tiendas en línea con un estilo profesional y sin muchas complicaciones. Los productos se muestran correctamente, el gestor de inventario va de maravilla y el carrito de compras es eficiente. Además, Los procesos de pagos son muy seguros e incluyen las pasarelas de pagos de mayor confiabilidad del mercado. Cons Podrían mejorar un poco más en la parte del diseño de las tiendas y su adaptabilidad a diferentes dispositivos. Por lo demás, va muy bien. Review Source MB Mohammad B. Demand Generation Lead Computer Software Used the software for: 1-2 years ### "BigCommerce is the best e-commerce platform that ever existed" July 21, 2022 5.0 The product is recommended for both B2C and B2B offers very user-friendly interface and outstanding customer services. We have managed our online store with BigCommerce and the company made us convert more than any other previous platforms. Pros The platform is simply extraordinary, very easy to use. -Great for web design and managing content within the website/online store -You can easily offer vouchers and discounts with add ons to prospects -Managing orders and processing orders is very simple and straightforward -Processing payments is great -Great for reviewing all the products and helps prospects decide what to buy Cons \-I would only point out as the pricing of the platform is the strength of the product as it is not expensive, but every add on comes with additional price which adds up for us. -Time to time updating themes have been problematic Review Source TL Tom L. Head of IT Wholesale Used the software for: 2+ years ### "It Does The Job. What You Would Expect For An Ecommerce Site." January 7, 2021 4.0 We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go. Pros It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page. Cons Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout. Reason for choosing BigCommerce When looking at the overall cost and time we need to migrate our data to shoplify. And how the setup is also not user friendly. We decide to stick with BigCommerce until there's a feature we need where BigCommerce is unable to make happen without us jumping through hoops to find a Developer. Review Source MG Matt G. Director of eCommerce Apparel & Fashion Used the software for: 2+ years ### "Would switch if I could find something better" March 30, 2018 3.0 Pros Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales. Cons Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go. Review Source IR Ivan R. Partner Apparel & Fashion Used the software for: 1-2 years ### "A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify" October 28, 2018 3.0 We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc. Pros Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses. Cons Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out of the box Shopify does practically everything better while minimizing the potential for errors during setup, configuration, optimization, and daily use of your store. In almost every metric and use case Shopify dominates Bigcommerce. Bigcommerce is playing catchup, and it's obvious from the back end of the software their team is struggling to stay competitive. While we were on the platform some updates appeared to suffer from "Microsoft syndrome" in that they looked pretty but had minimal depth or practical utility (think 3D paint or the latest version of windows media player). Bigcommerce only comes out ahead in pricing, terms of service, and a few configuration edge cases (which can mostly be solved by Apps in Shopify.) Review Source Douglas A. Assistant Computer & Network Security Used the software for: 1-2 years ### "Vente et commerce en ligne " September 13, 2023 5.0 Pros Un logiciel qui s'adapte à tout format il est très remarquable et facilite les opérations en ligne Rapide et très flexible puis fiable en plus Bigcommerce je le conseille à tout le monde Cons J'ai pas trop d'inconvénients pour le moment je me retient d'abord juste j'aimerais qu'on puisse laisser les grosses entreprises entreprise en bénéficier plus Review Source MK Mark K. Owner Retail Used the software for: 2+ years ### "Bigcommerce edged out the competition for my online store." February 21, 2020 4.0 I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch! Pros The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time. Cons There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing BigCommerce For my use, it was the superior product. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I liked the layout and template choices more with Bigcommerce. Review Source AM Adam M. IT Manager Public Safety Used the software for: Less than 6 months ### "BigCommerce Review" July 6, 2020 4.0 It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do. Pros We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months. Cons The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great. Review Source BG Billy G. Alpha Pup Computer Software Used the software for: 2+ years ### "Excellent Store Management Plumbing and Partner Alliances" January 16, 2020 3.0 Big Commerce has built a fabulous eCommerce engine that integrates with many important providers of inventory, POS, shipping, tax calculation, etc. They offer all this at a reasonable fee. Their Achilles Heel is their website builder and they know it. The current WordPress headless play is probably a wise interim step... but LAMP is getting long in the tooth... Plan B.2? Pros Big Commerce have done an excellent job of identifying and integrating the components necessary for a very robust large scale online store. It is wrapped in a very inflexible templated front end that requires programming to break out of. They clearly recognized this shortcoming and have deftly pivoted to a headless model that tosses the client-side rendering to... WordPress. Cons The theming/template/programming model of native BigCommerce is an investment. It is a specialty that does not feel like a career investment, rather it is a commitment to be a Big Commerce partner/developer. I suppose that with a pool of large clients this might seem monetarily attractive, at the end of the pool with smaller clients and smaller jobs, customization work required will often exceed their needs or desires and even at the small business end of things, e-commerce websites have become content marketing tools as well as storefronts. The out of box BigCommerce sites just don't accommodate the rapid transformation required. A free WordPress plugin for headless BigCommerce machinery under the hood certainly addresses this... for now, but I see incredible advances in the flexibility and programming model of Wix. If (when?) they get that to scale to faster performance on larger datasets... look out World... Review Source Ismaël Huberson C. Founder Apparel & Fashion Used the software for: 1-2 years ### "BigCommerce" November 22, 2022 5.0 This platform has everything you need to design, sell, and ship products and services online. I highly recommend it! Pros Bigcommerce is a fully featured ecommerce platform that is designed for anyone to get up and running to sell online. In addition to its simple and easy-to-use online store builder, Bigcommerce comes with a full arsenal of features including inventory management, payment processing, shipping options and more. With Bigcommerce, you can set up an account and be selling within a few minutes. Cons Bigcommerce is a great ecommerce platform but needs some knowledge to better handle it. Review Source Eduardo Q. Ingeniero de Sistemas Design Used the software for: 1-2 years ### "Excelente solución para el comercio electrónico" December 11, 2022 5.0 Pros BigCommerce me ha sorprendido, es una solución excelente para crear tiendas online. He probado otras soluciones como Shopify, pero Bigcommerce ofrece muchas herramienta a un precio más razonable. Además, el proceso de pago cuenta con diferentes pasaleras y es muy seguro. Muy recomendable. Cons En cuanto a funcionalidad no he tenido inconvenientes, pero en la parte estética si me gustaría tener mayor libertad para personalizar mi tienda online. Review Source EH Electra H. Ceo Retail Used the software for: 2+ years ### "Love it over woo commerce" May 22, 2022 5.0 If was fine as long as I had a web developer helping Pros The type of editing are seemingly endless Cons Unless you are web developer and wen designer it is very hard to customize your website alone. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing BigCommerce Felt it was the best option at the time Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Thought it would be easier and more stable Review Source KM Katalina M. Ing. Sistemas Information Technology and Services Used the software for: 2+ years ### "Me Encanto" July 8, 2023 4.0 Pros Su gran ventaja es que es posible personalizar en totalidad su interfas. Cons cuando miramos la investigacion de terceros no se encuentran todas las aplicaciones necesarias. Review Source DQ Daniel Q. Owner Automotive Used the software for: 1-2 years ### "Bigcommerce good for e-commerce store " April 15, 2019 5.0 we have been using bigcommerce for about 2 years in our ecommerce website, we used before woocomerce which requires more programming knowledge and it is more time consuming, since we moved to bigcommerce, we noticed a huge difference in the speed of the website, with bigcommerce and basic knowledge of HTML you can accomplish a lot of goals and modifications of the templates, but if you don't have any website programming knowledge you can still have your decent website, the package that bigcommerce include with their pricing you have enough tools to start runing your business without investing too much time. we save a lot of time with bigcommerce , uploading the products through CSV files and then we can export back all the info from bigcommerce to others marketplaces like eBay or Amazon, we recommend bigcommerce if you don't want to spend too much money but at the same time you would like to have a decent website, we just recommend to bigcommerce add more features to customize the website, like make more dynamic like other competitors can offer like Wix, and also offer more different templates, animations, etc , with more professional look, they haven't updated the templates a long time ago, just basic updates thank you Pros \-Very reliable -Speed Website -Friendly user -able to sync to 3rd parties app -good pricing -simply to use Cons \-lack of templates options -lack of options that other competitors have -freedom to personalized the website, most of the stuff is better to use the template -limited on options to add videos or other links options type of fonts styles animations like other competitors Review Source Jennifer H. Front-end Developer Health, Wellness and Fitness Used the software for: 2+ years ### "Love it!" August 22, 2019 5.0 Pros We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient. Cons There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing BigCommerce Better customization options for our business at the time. Switched from [AspDotNetStorefront](https://www.capterra.com/p/33857/AspDotNetStorefront/) Lack of service and support for the product. Review Source Ozan Emrah Ç. Technical Sales Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Amazing eCommerce Platform" August 1, 2022 5.0 It is a great experience to manage an eCommerce on BigCommerce. Pros It is a very user-friendly eCommerce platform. It has too many customization options including applying custom themes. Cons There might be a step-by-step setup so that customization might be much easier. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.