# Page 3 | BigCommerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is BigCommerce the right eCommerce solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131883/Bigcommerce/reviews

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BigCommerce

4.4 (337)

[View alternatives](https://www.capterra.com/p/131883/Bigcommerce/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of BigCommerce

## Showing most helpful reviews

Showing 51-75 of 337 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AJ

Asher J.  
Financial Director  
Consumer Goods  
Used the software for: 2+ years

### "BigCommerce is a great online store solution."

June 7, 2021

5.0

We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pros

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Cons

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Alternatives considered

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Reason for choosing BigCommerce

We use both, but I feel BigCommerce is the better solution. It offers more features.

Review Source

VR

Verified Reviewer  
Content Writer  
Marketing and Advertising  
Used the software for: 6-12 months

### "BigCommerce Review"

June 24, 2022

5.0

BigCommerce is a platform that has helped me to build my online store. It is easy to use and has a wide variety of features that allow you to customize your store to your needs. I have found the customer service to be excellent, and they are always available to help you with any questions or problems you may have. Overall, I would highly recommend BigCommerce to anyone looking to build an online store.

Pros

There are many reasons to love BigCommerce, but here are just a few of the top pros: 1. BigCommerce is incredibly easy to use, even for beginners. The platform is intuitive and straightforward, so you can start selling products right away. 2. There are tons of features and integrations available, so you can customize your store to fit your unique needs. 3. BigCommerce is reliable and secure, so you can feel confident that your data is safe and protected. 4. Customer support is excellent, and they're always happy to help with any questions or issues you may have. 5. The platform is constantly evolving and improving, so you can always count on getting the latest features and updates.

Cons

BigCommerce doesn't offer as much flexibility as other platforms when it comes to design and customization.

Review Source

PF

PierreAntoine F.  
Ecommerce Manager  
Retail  
Used the software for: 2+ years

### "A great platform to start a multi channels e-commerce business"

May 10, 2022

5.0

BigCommerce was our first e-commerce platform, it allowed us to easily sell on Amazon & eBay through their partner Codisto. It's a great start for any small business that is looking for an affordable multi channel solution

Pros

The price is really attractive and the fact that you'll receive a version of Codisto (multichannel integration tool) for free is quite pleasant when you are starting a new venture. I would advise anyone to give them a chance

Cons

Monthly fee on paid theme, you can always purchase a theme outside of their store but you won't get support on that. Maybe a one time payment is better for the customer in the long run

Review Source

MS

Max S.  
Director of Systems Operations  
E-Learning  
Used the software for: 2+ years

### "Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find"

May 8, 2020

3.0

The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Pros

It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Cons

\* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear \* Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

Reason for choosing BigCommerce

Was chosen before I joined the company.

Review Source

RC

Rick C.  
CEO  
Computer Hardware  
Used the software for: 2+ years

### "If you are serious about growing your business, there is no other platform to consider."

May 6, 2019

5.0

For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Pros

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Cons

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Review Source

CT

Clint T.  
President  
Retail  
Used the software for: 1-2 years

### "BigCommerce is great for your online business."

February 20, 2023

5.0

Pros

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Cons

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)[Square Online](https://www.capterra.com/p/275800/Square-Online/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing BigCommerce

I felt that Big Commerce offered a great value and was easier to use than the other platforms that I previewed.

Review Source

Alice "Bess" M.  
Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Easy to Use"

June 3, 2021

5.0

BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales.

Pros

Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern.

Cons

Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway.

Switched from

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Looking for something that was simpler to edit

Review Source

RB

Roland B.  
Owner  
Design  
Used the software for: 2+ years

### "One of the better ecommerce solutions out there. "

May 26, 2022

4.0

Having built out multiple bigcommerce sites I would have to say the experience has been a good one. We have not had any major issues with the platform and our clients are very pleased with the final results of their websites.

Pros

Very easy set up. Once you or your client chooses a theme it is a pretty straight forward process getting your store online.

Cons

I would say the thing I liked least is not having some sort of builder for basic web pages. Too much customization needs to go into creating custom category pages.

Alternatives considered

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing BigCommerce

One of the main reasons we choose bigcommerce is they don't have many limitations on they types of products you can sell on their platform.

Review Source

alexandra A.  
Marketing  
Design  
Used the software for: 6-12 months

### "BigCommerce una de las mejores soluciones para el comercio electrónico"

November 10, 2022

5.0

Me recomendaron usar BigCommerce para mi nuevo proyecto de ecommerce, y hace 8 meses que llevo probándola y estoy muy contenta con mi decisión. La gestión de mi tienda a sido muy fácil y los resultados de las conversiones han sido positivas. Incluso he pensado en usar BigCommerce para futuros proyectos propios y de clientes.

Pros

BigCommerce ofrece la posibilidad de crear tiendas en línea con un estilo profesional y sin muchas complicaciones. Los productos se muestran correctamente, el gestor de inventario va de maravilla y el carrito de compras es eficiente. Además, Los procesos de pagos son muy seguros e incluyen las pasarelas de pagos de mayor confiabilidad del mercado.

Cons

Podrían mejorar un poco más en la parte del diseño de las tiendas y su adaptabilidad a diferentes dispositivos. Por lo demás, va muy bien.

Review Source

MB

Mohammad B.  
Demand Generation Lead  
Computer Software  
Used the software for: 1-2 years

### "BigCommerce is the best e-commerce platform that ever existed"

July 21, 2022

5.0

The product is recommended for both B2C and B2B offers very user-friendly interface and outstanding customer services. We have managed our online store with BigCommerce and the company made us convert more than any other previous platforms.

Pros

The platform is simply extraordinary, very easy to use. -Great for web design and managing content within the website/online store -You can easily offer vouchers and discounts with add ons to prospects -Managing orders and processing orders is very simple and straightforward -Processing payments is great -Great for reviewing all the products and helps prospects decide what to buy

Cons

\-I would only point out as the pricing of the platform is the strength of the product as it is not expensive, but every add on comes with additional price which adds up for us. -Time to time updating themes have been problematic

Review Source

VR

Verified Reviewer  
Operations Manager  
Food & Beverages  
Used the software for: 2+ years

### "Ecommerce Platform with Great Customer Service"

April 16, 2020

4.0

In general, I am very satisfied with the product. It serves its purpose for a reliable and easy to set up ecommerce platform with lowmaintenance cost.

Pros

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Cons

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Alternatives considered

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing BigCommerce

Gift Card feature out of the box.

Review Source

MG

Matt G.  
Director of eCommerce  
Apparel & Fashion  
Used the software for: 2+ years

### "Would switch if I could find something better"

March 30, 2018

3.0

Pros

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.

Review Source

Bianca L. P.  
Co-founder & CEO  
Retail  
Used the software for: 1-2 years

### "It's okay."

January 7, 2019

4.0

Pros

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Cons

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

Review Source

Douglas A.  
Assistant  
Computer & Network Security  
Used the software for: 1-2 years

### "Vente et commerce en ligne "

September 13, 2023

5.0

Pros

Un logiciel qui s'adapte à tout format il est très remarquable et facilite les opérations en ligne Rapide et très flexible puis fiable en plus Bigcommerce je le conseille à tout le monde

Cons

J'ai pas trop d'inconvénients pour le moment je me retient d'abord juste j'aimerais qu'on puisse laisser les grosses entreprises entreprise en bénéficier plus

Review Source

MK

Mark K.  
Owner  
Retail  
Used the software for: 2+ years

### "Bigcommerce edged out the competition for my online store."

February 21, 2020

4.0

I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch!

Pros

The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Cons

There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing BigCommerce

For my use, it was the superior product.

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

I liked the layout and template choices more with Bigcommerce.

Review Source

VR

Verified Reviewer  
Chief Operations Officer  
Computer Software  
Used the software for: Less than 6 months

### "An excellent hosting e-commerce platform with almost all enterprise features"

February 13, 2019

5.0

We have migrated our Magento 1 site to BigCommerce after ongoing frustration with Magento 2.3 extension quality and caching issues. We've achieved a lot in a 2 week period and launched in a month.

Pros

The stability of it is great. The admin UI is very easy to use and intuitive. It has advanced pricing controls and other B2B features. The templates are great and we really saved a lot of time with a customization. If you have strong e-commerce skills in house, I honestly believe you can be live in a month or two. We found ourselves solving lots of problems that we'd normally require a developer for. It's very robust if you can stay on its rails. There are a lot of plug-ins, although some are expensive with monthly subscriptions.

Cons

The standard shipping features are very lacking and basic, and the solution is to use a plug-in. Although a free account with the plug-in is provided, it's inadequate and a subscription ended up costing us hundreds of dollars a month. The shipping system is even inadequate for basic stores. It's also lacking some functionality like product priority within categories, and limits faceted filters to 12 which required us to re-jig a bit of stuff and remove some filters. So the merchandising can be limiting at times. We could also do with native support for SVG images, and a static block CMS. Support is slow and you can be waiting 2 days for a reply. So although it is easy to use, if you do hit a wall, you need to wait a while for support. However, even with these caveats, we still found it to be a better solution to what we were using.

Review Source

BG

Billy G.  
Alpha Pup  
Computer Software  
Used the software for: 2+ years

### "Excellent Store Management Plumbing and Partner Alliances"

January 16, 2020

3.0

Big Commerce has built a fabulous eCommerce engine that integrates with many important providers of inventory, POS, shipping, tax calculation, etc. They offer all this at a reasonable fee. Their Achilles Heel is their website builder and they know it. The current WordPress headless play is probably a wise interim step... but LAMP is getting long in the tooth... Plan B.2?

Pros

Big Commerce have done an excellent job of identifying and integrating the components necessary for a very robust large scale online store. It is wrapped in a very inflexible templated front end that requires programming to break out of. They clearly recognized this shortcoming and have deftly pivoted to a headless model that tosses the client-side rendering to... WordPress.

Cons

The theming/template/programming model of native BigCommerce is an investment. It is a specialty that does not feel like a career investment, rather it is a commitment to be a Big Commerce partner/developer. I suppose that with a pool of large clients this might seem monetarily attractive, at the end of the pool with smaller clients and smaller jobs, customization work required will often exceed their needs or desires and even at the small business end of things, e-commerce websites have become content marketing tools as well as storefronts. The out of box BigCommerce sites just don't accommodate the rapid transformation required. A free WordPress plugin for headless BigCommerce machinery under the hood certainly addresses this... for now, but I see incredible advances in the flexibility and programming model of Wix. If (when?) they get that to scale to faster performance on larger datasets... look out World...

Review Source

Eduardo Q.  
Ingeniero de Sistemas  
Design  
Used the software for: 1-2 years

### "Excelente solución para el comercio electrónico"

December 11, 2022

5.0

Pros

BigCommerce me ha sorprendido, es una solución excelente para crear tiendas online. He probado otras soluciones como Shopify, pero Bigcommerce ofrece muchas herramienta a un precio más razonable. Además, el proceso de pago cuenta con diferentes pasaleras y es muy seguro. Muy recomendable.

Cons

En cuanto a funcionalidad no he tenido inconvenientes, pero en la parte estética si me gustaría tener mayor libertad para personalizar mi tienda online.

Review Source

JK

Jason K.  
Owner  
Printing  
Used the software for: 2+ years

### "Easy to use but they didn't have my back"

July 22, 2021

4.0

At first it was great, but as they got bigger they didn't seem to value my business the same way and forced me to pay almost 3 times what I had agreed to. I was happy to switch to a competitor when I did.

Pros

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

Cons

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

I switched since BigCommerce changed my pricing basically taking away Customer Groups unless I paid $50 more per month. I felt a little ripped off and they seemed to not care when I called. I was happy that I switched.

Review Source

EH

Electra H.  
Ceo  
Retail  
Used the software for: 2+ years

### "Love it over woo commerce"

May 22, 2022

5.0

If was fine as long as I had a web developer helping

Pros

The type of editing are seemingly endless

Cons

Unless you are web developer and wen designer it is very hard to customize your website alone.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

Reason for choosing BigCommerce

Felt it was the best option at the time

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Thought it would be easier and more stable

Review Source

KM

Katalina M.  
Ing. Sistemas  
Information Technology and Services  
Used the software for: 2+ years

### "Me Encanto"

July 8, 2023

4.0

Pros

Su gran ventaja es que es posible personalizar en totalidad su interfas.

Cons

cuando miramos la investigacion de terceros no se encuentran todas las aplicaciones necesarias.

Review Source

Jennifer H.  
Front-end Developer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love it!"

August 22, 2019

5.0

Pros

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Cons

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing BigCommerce

Better customization options for our business at the time.

Switched from

[AspDotNetStorefront](https://www.capterra.com/p/33857/AspDotNetStorefront/)

Lack of service and support for the product.

Review Source

Ozan Emrah Ç.  
Technical Sales Support Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Amazing eCommerce Platform"

August 1, 2022

5.0

It is a great experience to manage an eCommerce on BigCommerce.

Pros

It is a very user-friendly eCommerce platform. It has too many customization options including applying custom themes.

Cons

There might be a step-by-step setup so that customization might be much easier.

Review Source

Norma Estela R.  
Content creator  
Broadcast Media  
Used the software for: 6-12 months

### "Is BigCommerce your best option?"

May 5, 2022

4.0

It offers interesting functions and I have found it useful for web site design. I think that it is an expensive software compared to others and that you can find the functions it offers at a lower price.

Pros

I like its variety of spaces to manage a business and that it has the intention that everything can be done from the same app because it seems to be focused on companies that want to create a site to grow. Shipments are customized and its tax system offers great flexibility. It has interesting marketing tools and offers good search engine optimization. I also like that the payment type is customizable and has an interface that can be easily used

Cons

Their prices are increasing significantly compared to the competition. Do not listen to recommendations to add new and improved features. Is focused primarily on the U.S. market, leaving aside the rest of the world that is interested in its services.

Review Source

VR

Verified Reviewer  
Lead Web Developer / Designer  
Oil & Energy  
Used the software for: 2+ years

### "Great E-Commerce Platform for Both B2C and B2B Companies"

August 13, 2019

4.0

We have a consistent revenue stream of active customers on our website daily. We are able to process these and ship them within the BigC system. It makes all of our employees' day-to-day processes so much easier.

Pros

Customization, ability to have product variants and options, filtered search on the category pages and search pages.

Cons

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening. It's often mediated with a day or two but the initial message can be cumbersome.

Review Source

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