# Page 4 | BigCommerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BigCommerce the right eCommerce solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131883/Bigcommerce/reviews --- BigCommerce 4.4 (339) [View alternatives](https://www.capterra.com/p/131883/Bigcommerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of BigCommerce ## Showing most helpful reviews Showing 76-100 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Norma Estela R. Content creator Broadcast Media Used the software for: 6-12 months ### "Is BigCommerce your best option?" May 5, 2022 4.0 It offers interesting functions and I have found it useful for web site design. I think that it is an expensive software compared to others and that you can find the functions it offers at a lower price. Pros I like its variety of spaces to manage a business and that it has the intention that everything can be done from the same app because it seems to be focused on companies that want to create a site to grow. Shipments are customized and its tax system offers great flexibility. It has interesting marketing tools and offers good search engine optimization. I also like that the payment type is customizable and has an interface that can be easily used Cons Their prices are increasing significantly compared to the competition. Do not listen to recommendations to add new and improved features. Is focused primarily on the U.S. market, leaving aside the rest of the world that is interested in its services. Review Source VR Verified Reviewer Lead Web Developer / Designer Oil & Energy Used the software for: 2+ years ### "Great E-Commerce Platform for Both B2C and B2B Companies" August 13, 2019 4.0 We have a consistent revenue stream of active customers on our website daily. We are able to process these and ship them within the BigC system. It makes all of our employees' day-to-day processes so much easier. Pros Customization, ability to have product variants and options, filtered search on the category pages and search pages. Cons Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening. It's often mediated with a day or two but the initial message can be cumbersome. Review Source VR Verified Reviewer E-commerce Fraud and Payments Management Internet Used the software for: 6-12 months ### "Great platform to built your own website" November 30, 2019 4.0 Bigcommerce is a good platform to built websites. It offers separate plans with very different features so it allows you to find what works for you. Pros Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce. We have adopted this solution for a couple of our clients. The main features we have encountered so far are:Very easy to set up and to use. The dashboard is very easy to understand so people with little knowledge on the backend can work with it without difficulties.There are no limits on the products you can list on the online store so it works well for business for multiple skus.When building the online store, you have multiple templates to choose from and many options as different payment getaways in order to personalize your online store.The standard plan is ok and comes with nice features as the giftcard options Cons The main con is that the plan prices are slightly higher than similar tools. There are some features that might worth the cost but when considering options check if they might be useful for your business, otherwise a cheaper alternative might be a better option Templates are ok, but just a few ones are for free.  Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Review Source Md Jahan M. Digital Marketing | Web Development & Design Specialist - Freelance Internet Used the software for: 2+ years ### "A batter place for eCommerce business" May 15, 2022 5.0 Pros BigCommerce provides superb product customization capabilities for displaying product specifications. It also has a user-friendly admin interface and a slew of new features that make it simple to organize the store. It truly is an excellent eCommerce platform for small business owners. Cons The subscription fee is rather expensive. On the other side, it's wonderful! Review Source MD Melissa D. Owner Retail Used the software for: 1-2 years ### "Big Commerce" September 20, 2021 4.0 Our overall experience with BigCommerce was excellent. The customer service team was always available. The site features were easy to navigate and the theme options were professionally designed. Pros Big Commerce features and website themes are perfect for small business owners who are looking to start a retail business. Cons The platform is not set up for multi-vendor marketplace stores. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing BigCommerce Store features, themes, and customer service Review Source Gildas Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Logiciel d'achat " October 20, 2023 3.0 Pros Bigcommerce est un Super logiciel vraiment magnifique pour le fonctionnement de mon entreprise elle est basée sur le cloud Mes achats en ligne par carte est tellement simple et rapide Cons Pour les débuts les gens auront du mal à utiliser à cause de la configuration Review Source Anicet L. Gestion des clients Broadcast Media Used the software for: 1-2 years ### "BigCommerce : Création et gestion " October 31, 2023 4.0 Pros Je suis très satisfait de BigCommerce car il m'a permis de créer et de gérer ma boutique en ligne. C'est une plateforme simple et efficace qui me permet de satisfaire mes clients à temps. Cons C'est une plateforme avec laquelle je me suis familiarisé et qui représente un grand poids pour mon entreprise. Cependant, il est très évident de revoir ses fonctionnalités. Review Source Carla M. Consultora SEO Design Used the software for: 1-2 years ### "Interesante opción para crear una tienda online" December 28, 2022 5.0 Pros BigCommerce es una solución muy interesante para el comercio electrónico, posee muchas herramientas, plantillas y más funcionalidades a un precio asequible que lo destacan de otras plataformas similares como Shopify. Crear una tienda en línea en Bigcommerce es muy fácil y rápido. Además, el proceso de pago es muy seguro y confiable. Cons Llevo poco más de un año usando Bigcommerce para algunos proyectos y hasta el momento no he tenido inconvenientes. Y ante cualquier duda el equipo de atención al cliente suele responder medianamente rápido. Review Source JR James R. Marketing Manager Retail Used the software for: 2+ years ### "An advanced stores best friend" August 12, 2021 5.0 Overall, our experience has been great. This platform has housed us over the past few years and has adapted with us as our business has grown. Pros This software offers a lot more customization than its competitors. For a small shop, other programs may be enough but we personally deal with high order volumes and different tiers of customers at different price groups. Big-commerce allows us to keep these groups separate while still maintaining the same level of customer satisfaction across the board. Cons The product still lacks a few customization options. This has limited us to differents sale types. We can understand when dealing with 1000's products and multiple customer groups, this could be difficult, but its something we would like to see in the future. Review Source VC Victor C. Digital Marketing Internet Used the software for: 2+ years ### "Good eCommerce Platform - Needs Improvement" April 14, 2022 5.0 Excellent support while you keep the site standard. Need some improvements but this is true for most of the platforms. Pros Easy to setup, Easy to use, Very reliable Cons When you do any customization you loose the support. In most of the cases you raise an issue BC ask you to contact your developers. Reason for choosing BigCommerce Run a demo and fall in love with the product. They still need improvements but it is a great platform Review Source Sabino Eduardo Q. Freelancer Graphic Design Used the software for: 1-2 years ### "Excelente alternativa para el comercio electrónico" February 3, 2023 5.0 Pros Me encanta BigCommerce y considero que es una excelente alternativa para el comercio electrónico, muestra los productos con una interfaz limpia en la que el usuario puede acceder al catálogo de los productos sin problemas y puede realizar los pagos de forma muy segura. Además, cuenta con funcionalidades o complementos con los que puedes potenciar tu ecommerce con un costo accesible. Cons BigCommerce está muy bien, lo que sí me gustaría es que tuvieran una mejora en el tiempo de respuesta del equipo de atención al cliente. Review Source VC VIPUL C. Treasury Analyst Apparel & Fashion Used the software for: 2+ years ### "great way to do business" June 7, 2024 5.0 Overall great experience and happy to use big commerce on daily basis for ecommerce business. Thanks. Pros Everything so far as it's easy and fast to many critical process. Cons Reporting needs changes as return reports have full refund but not able to run for partial refunds. Review Source aW alisha W. Purchasing Apparel & Fashion Used the software for: 2+ years ### "Excellent Product and Very User Friendly!" July 1, 2022 5.0 It has been a great experience and I recommend to other small businesses. Pros Once you get the hang of the product it is very easy to use and we have easily trained other employees for data entry and basic user functions. The sorting features and reports you can export are very helpful. Cons Customer service tends to be a little slow responding, but helpful. There really are no other cons. Review Source WK William K. President Retail Used the software for: 2+ years ### "Best Platform/Customer Service" September 7, 2021 5.0 All good, again, the customer service/tech support has better than any other platform, vendor, period. Pros It was easy to build and choose features, templates, and payment processors for my site. Cons Nothing yet, every issue has been solved via telephone or escalated to 2nd tier support (rare) and adjudicated. Reason for choosing BigCommerce I had experience with the back end of their templated formats from a previous company. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great solution for ecommerce" June 14, 2023 4.0 It's a great tool to create a ecommerce store from scratch Pros Easy to create and manage an online store. It's quite smooth to use and straightforward. Cons User interface could be improved and more efficient. Review Source RA Renata A. Digital Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great E-Commerce Solution!" October 19, 2020 5.0 It's a pleasant and delightful experience. It is a robust e-commerce solution for B2B, B2C and Wholesalers. Pros At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete. You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas. As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace! Cons What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them. Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery. I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) We needed a more complete platform solution. Review Source PE Peter E. Chief Technologist Health, Wellness and Fitness Used the software for: 2+ years ### "Wish I Had Switched Earlier" March 29, 2019 5.0 My Previous ECommerce Provider did NOT make the transition to SSL smoothly and caused me to lose numerous customers. Also their periodic billing at first worked, then failed and they were unable to fix it. Big Commerce is on top of it. They come out with new features. Up time is good. Questions and problems are dealt with speedily and with correctness. Pros Ease of Use and Straight Forward. It works well. Cons I had GREAT difficultly replacing my billing credit card. My previous credit card had been compromised. I needed to replace it. My undergrad degree is in Electrical Engineering! It took me 1 hour and a call to Customer Service to replace my card number to bill me. There should also be a BACK UP credit card, in case the old credit card fails. But there is none. Sometimes my customers call me because they canNOT understand the check out OR their computer may have a virus that does not allow them to check out. Amazon does NOT have this problem. If Big Commerce can make a check out that is equal to Amazon's, I and my customers would be happier. Review Source AK Adam K. Branding and Technology Developer Online Media Used the software for: 2+ years ### "BigCommerce provides solutions" February 21, 2023 3.0 As mentioned above an extremely capable solution that is robust enough to solve complex e-commerce demands, but also nimble enough for either first time users, or non-tech focused store managers. Pros I had not previously used BigCommerce before taking on a new client in the retail space, but they had invested a good amount of time and effort and wanted to continue using BigCommerce moving forward. I was apprehensive at first, but quickly realized that BigCommerce is extremely capable and more than sufficient for almost all ecom build needs. I was especially impressed with their inventory management abilities and the ease with which we were able to integrate new SKUs into our build. Cons Some of the backend felt like it could have been designed a bit more carefully. I would frequently encounter situations where I had to click through multiple fields in order to either input or manage product data, and while this seems inconsequential at first, when working with SKU lists of several hundred products, those extra clicks add up. Review Source AZ Adnan Z. Manager Retail Used the software for: Less than 6 months ### "Reviews Of Big commerce " March 12, 2023 4.0 The over all experience all feature set on entry-level Big commerce plan is very comprehensive .it makes selling multiple currencies very straightforward,there are no transaction fees applied by Big commerce,even if you use third party payments providers.it is really easy to create custom fields. Pros most like, bulk discounts, cart level discount,and good things is no product limits, and coupon codes are all very supported, Cons Free themes are very limited,the page builder widgets do not support custom typeface ,there is no shipping discount available on any plan,Big Commerce does not let you set smart product rules that automatically categorize your inventory,The built in blog does not facilitate RSS feeds, Review Source BY Balasubramanya Y. Customer support executive Health, Wellness and Fitness Used the software for: 1-2 years ### "A very helpful software to find order details of the customers" October 27, 2022 5.0 Very good Pros Can easily search the details of the orders placed by the customers. Cons None as such. Everything is good and helpful. Review Source Dana R. Creative Director Design Used the software for: 1-2 years ### "Hard To Beat.. Especially If You Don't Like Wordpress" November 30, 2021 5.0 Pros For what BC offers, they're hard to beat. Coming from Wordpress/Woo, it's a goldmine of flexibility when it comes to their backend structure, security and flexibility. They offer so much in their base package. Wordpress is messy and so much to maintain. BC is not. It's a simple plug-n-play type of system where you add your content and you can be up and running within 24 hours. It's quite refreshing, actually. Cons As with most of the others, customization is lacking. Their "free" templates are blah and boring and their paid templates are cost-prohibitive for a startup. If you've got the funds for one, that's great; but for many of my clients, they need something quick and easy to get started with. While BC has a superb back-end, the design side of it for "unseasoned" business owners can be very challenging and frustrating. Their new(er) page designer is good, but not great. Review Source VR Verified Reviewer VP of eCommerce Health, Wellness and Fitness Used the software for: 2+ years ### "A quick start platform with very good expanded features" March 4, 2021 4.0 Really a very good platform for a large variety of business sizes. It's not just for the little guys, its expandable and will grow with you. Pros This platform is quick and easy to setup, it also has advanced promotion features that many other platforms do not. Cons Some of the connected features are harder to manage than expected. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) This platform did not manage SEO very well. Review Source Priyansh K. Owner Animation Used the software for: Less than 6 months ### "Powerful software with a few important catches" August 13, 2022 4.0 BigCommerce lives up to its name and is a great platform for medium to big ecommerce ventures. A little economy plan for small businesses like ours would have made it the best of all. Pros We had used Bigcommerce for about 6-8 months. It had a lot of good features that I would love to have with my current setup. - Good 24/7 customer support. - No transaction fees, 0%, which is extremely important to a small business like us with low margins. - Strong feature set which is refined. - Integration with multiple software, extremely versatile. - Great theme editor, which I miss a lot. - Mobile ecommerce is better than the competition. - Its a hosted solution, no worry about coding or server management. - Unlimited digital products, also physical, but we don't sell those. - Great marketing features. - Even after being hosted, CSS or HTML can be edited. Cons \- As you know, its a hosted platform, so the transaction fees are a recurring cost. Its a huge downside for us as the cost of the platform doesn't suit a small business like us. - Free theme options are less, very much limited. - With multiple options, comes the complexity to set it up. - Interface is a bit convoluted. - Less apps I think that pretty much sums it up. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source RC Ron C. Manager Arts and Crafts Used the software for: 2+ years ### "Some Ups and Downs, but I'm a Loyal User All the Same" December 19, 2019 4.0 I signed up when they were fairly new to the market, and have seen the company change hands, grow, and make changes to the product. It's not been a perfect experience, but I've never really considered changing platforms because of any issues I've had. At the end of the day, BigCommerce lets me run my site without having to think too much about the web-side of things. Pros I love the general ease of use on the front end, while having a massive amount of control on the back end. Pricing has gone up over the years, but has always been fair in my opinion. With BigCommerce, I was able to single handedly set up my own online shop, add products, design the site based on their templates, and then stop back and focus on the day-to-day tasks of running a business. Cons Their inability to have a robust iPhone app or even a truly useable mobile admin site is inexcusable in 2019. Customer service is usually good, but I've also had some fairly rough experiences. Reason for choosing BigCommerce Pricing, customization options Review Source PR Pat R. Ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Very good but requires some plug ins and pages from standard Themes could be designed better" December 9, 2022 4.0 Good Pros Availability 24/7 of actual live people to help solve problems. Intuitive softward fairly easy to use so good for company personnel. Cons Web pages are not able to be designed exactly like we wish they were, but this seems to be a standard problem across similar programs. Reason for choosing BigCommerce Ease of implementation and live customer support Review Source Similar Products Featured ## Related categories [eCommerce](https://www.capterra.com/ecommerce-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.