# Spidergap 360 Feedback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Spidergap 360 Feedback Software - reviews, pricing plans, popular comparisons to other 360 Degree Feedback products and more. Source: https://www.capterra.com/p/131885/Spidergap --- # Spidergap 360 Feedback Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spidergap 360 Feedback ## What is Spidergap 360 Feedback? Revolutionizing 360-degree feedback, Spidergap is the leading choice for businesses seeking powerful insights to drive personal growth and organizational success. Spidergap distinguishes itself by providing flexibility and customization, catering to your organization's unique needs. Proudly adopted by over 3000 organizations in 134 countries, Spidergap is ISO 27001 certified and GDPR compliant, ensuring top-tier security for your data. Discover the transformative potential — book a demo today! ## What is Spidergap 360 Feedback used for? [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Talent Management](https://www.capterra.com/talent-management-software/) Overall rating Based on 119 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $1099 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Spidergap 360 Feedback alternatives Highest Rated [5.0 (42)](https://www.capterra.com/p/215389/G360-Surveys/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (76)](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (163)](https://www.capterra.com/p/154170/Employee-Effectiveness/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (177)](https://www.capterra.com/p/156106/Hibob/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131885/Spidergap/alternatives/) ## FAQs about Spidergap 360 Feedback Overview ### What problems does Spidergap 360 Feedback solve? Spidergap 360 Feedback solves slow, manual, hard-to-customize feedback cycles by automating rater selection, reminders, tracking, and report generation. It helps HR teams, leadership program managers, consultants, and line managers collect relevant multi-rater feedback, spot development gaps quickly, compare individual and organizational trends, and turn unclear comments into actionable coaching plans. Answer based on 85 reviews Overview ### Which roles and teams benefit most from Spidergap 360 Feedback? Spidergap 360 Feedback is most used by HR leaders, learning and development teams, and senior executives who run structured feedback and leadership development programs. Managers, directors, and business owners use it to guide performance conversations, identify strengths and gaps, support coaching, and track employee growth across teams. Answer based on 109 reviews Overview ### What company size and industries is Spidergap 360 Feedback built for? Spidergap 360 Feedback is ideal for small businesses, which make up 64% of reviewers, especially in Management Consulting at 10%. It also serves enterprises at 26% and midsize businesses at 10%, with frequent use in Human Resources at 9% and Information Technology and Services at 8%, primarily for 360 Degree Feedback. Answer based on 117 reviews Features and Usability ### What are the key features of Spidergap 360 Feedback? Spidergap 360 Feedback includes core 360 degree feedback tools such as customizable questionnaires, question libraries, rater selection, and anonymous feedback collection. Reviewers also highlight differentiators like email reminders, editable reports, dashboard-based progress tracking, and configurable templates for surveys, branding, and communications. Answer based on 61 reviews Pricing ### How much does it cost and what fees or limitations are included? Spidergap 360 Feedback starts at $1,099 as a one-time flat-rate no-contract plan, with a free version and free trial available. The No contract plan includes unlimited support, consultation calls, free reassessments for a year, and no extra charge for feedback providers. Reviewers describe pricing as transparent and flexible, though some small teams found it expensive. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does Spidergap 360 Feedback integrate with? Spidergap 360 Feedback integrates with Microsoft Excel for exporting and working with feedback data. It supports this spreadsheet platform as its listed third-party integration, giving teams a straightforward way to move results into Excel-based analysis and reporting. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Spidergap 360 Feedback offer? Spidergap 360 Feedback provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars offer scheduled instruction, and documentation and videos provide self-paced reference materials for learning features and steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Spidergap 360 Feedback offer, and how do users rate the experience? Spidergap 360 Feedback offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users consistently describe support as fast, clear, and patient, with helpful guidance during setup and troubleshooting. A few mention documentation gaps or feature requests, but issues are usually resolved quickly. Answer based on 61 reviews Feedback ### How good is it for running 360 feedback surveys? Spidergap 360 Feedback works well for running customizable 360 feedback surveys, especially for HR teams, coaches, and leadership programs. It supports tailored questions, clear reports, reminders, and rater selection workflows. Some users want more report tweaking, draft saving, and better self-service visibility for participants and admins. Answer based on 29 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (27) 77.78% of 27 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.9 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Anonymous Feedback 4.9 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations Progress Tracking 4.7 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Self Service Portal 4.8 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 360 Degree Feedback 4.8 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Spidergap 360 Feedback 43 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Compare key metrics for the business against prominent players in the industry Catalog, manage, and develop employee skill sets Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Establish measurable goals and objectives and track their progress over a specific period of time Document completed by employee to assist with career and personal development to reach short term and long term goals Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Integrate with Talent Managment software to better track learners progress and training sessions Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.6 (93) 4.6 Based on 93 reviews ## Pricing Value for money 4.7 (88) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/131885/Spidergap/pricing/) No contract $1,099 Flat Rate,One Time It includes: - Unlimited feedback providers - Unlimited support - No commitment - No contract - Custom surveys - Custom emails - Customizable reports - Free reassessments - 360˚ Feedback Expert Value for money 4.7 (88) 4.7 Based on 88 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (117) 4.9 Based on 117 reviews ## User reviews Overall rating 4.8 Based on 119 reviews Filter by rating 5(99) 4(19) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Alexis K. Director of Advancement Talent Management Higher Education ### "Best in the business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Outstanding and beyond expectations. I shopped around for quite a while before choosing SpiderGap. This is their bread and butter, and it shows. Pros Excellent 360 instrument and turn-key process that allowed me to launch our assessment with confidence. The customer service was incredible. 360 evals are a sensitive talent management tool, so I had a lot of questions. Each one was answered thoroughly and with great care. Cons There is nothing beyond perhaps a more detailed follow-up process for the Professional Development Plans. Switched from [XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) The 360s were cumbersome and had issues when deploying. They also didn’t have competencies built in. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Reasons for choosing Spidergap 360 Feedback The assessment was a superior product as was the user interface, administration features, and customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LF Louis F. CEO Non-Profit Organization Management ### "Great product - amazing customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Fantastic and Highly recommend with absolutely no reservations. I love this product and it will be my go to option for 360's. Pros The tool is easy to learn, use and distribute and the customer service is ABSOLUTELY OUTSTANDING!!! They were there within minutes to provide any necessary support. Providing coaching from the tool is easy as it presents a clear framework. Cons Cutting and pasting elements from the Team report is not intuitive or user friendly. This posed reporting issues. They were overcome, but it could be made much easier with just a couple of simple fixes. Alternatives considered [Primalogik](https://www.capterra.com/p/132134/Primalogik-360/) Reasons for choosing Spidergap 360 Feedback quality and ease of product, price and customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Katy W. Director Professional Training & Coaching ### "Brilliant 360 platform, highly recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Incredibly positive. Easily the most supportive company for onboarding. Highly personalised set up support, with the service going way over and above what I’d expected. Couple that with the flexibility and ease of use and it’s a no brainer product for me Pros The speed to set up and get going. Quick and easy to use. Very shallow learning curve, intuitive platform, highly customisable. Cons Currently there’s very little I’ve found that I don’t rate highly to be honest. I’ve had to dig deep to come up with anything: reminders for raters to complete the survey aren’t yet automated. But it’s genuinely a 2 second job! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Sabrina T. Director, Talent Development Civic & Social Organization ### "360 Winner - Spidergap" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities. Pros Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process. Cons I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) The process was cumbersome and lacked key features we wanted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Pam R. Director Professional Training & Coaching ### "The Best 360 Feedback Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2025 Excellent in every way. Highly recommend thjs 350 Evaluation tool and process. The process is ery easy to follow. The best 360 Feedback system we have used. Pros The 360 Evaluations/feedback is very easy to use, the guides are excellent with prompt responses to emails should we have any queries. Spidergap is good comparative value for money too.The reports are very detailed much i have better than.others I have used. Cons We have recently discovered that we can have our own questions although the standard template works very well for us. More detsiled guidence on whether changing these creates any challenges would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christina B. Director, Client Engagement and Operations Management Consulting ### "Thorough & Customizable 360 Tool at Very Reasonable Pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others. Pros Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s. Cons Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) We were previously just using a basic form from Monday, then manually typing out the report based on the responses. This took up an exorbitant amount of time and wasn't even terribly thorough, so SpiderGap was a giant step up in quality, ease, and time management. Alternatives considered [EchoSpan Flexible 360](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/) [TruScore 360 Feedback Software](https://www.capterra.com/p/106423/360-Assessments/) Reasons for choosing Spidergap 360 Feedback Most affordable, customizable, transparent about pricing and features, did what we needed it to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Subrena R. Owner Information Technology and Services ### "Feedback on the Feedback!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2025 Excellent Tool and process. I was hesitant, but the hands on support and ease of being able to pay made the entire process effortless. Pros Easy to use, profession look and feel. Once I set it up it was effortless. Definitely a great value. My customers also appreciated the email notifications. Looking forward to leveraging the reporting capabilities. Cons I don't have any cons. I was very please with the tool and my customers are pleased as well. Great job!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 15, 2025 Thanks so much for sharing your experience! We’re thrilled to hear that setting up Spidergap was effortless and that both you and your customers have been pleased with the results. We really enjoyed working with you during the setup and are so glad to hear the process went smoothly. We also appreciate your kind words about our support team and we’ll be sure to share them with them. Finally, we’re grateful you chose Spidergap and took the time to leave such a glowing review! OA Omobolade A. Learning and Talent Manager Consumer Goods ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2025 Pros The platform is User-friendly and easy to navigate. Cons None for now. The experience was great for me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 15, 2025 Thanks so much for your review! We’re really glad to hear you’ve had a great experience with Spidergap so far, and that you’ve found the platform user-friendly and easy to navigate. JH Julia H. Talent Management Manager Chemicals ### "Great Platform & Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2025 Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective. Pros The platform is easy to use from all sides. Cons N/A I currently have no complaints since i have experienced no issues yet. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Star 360 was not an option above. Cost and report-out. The old Report-out was difficult for multiple parties to interpret. Reasons for choosing Spidergap 360 Feedback LHH was not an option above. Cost and ease of admin experience that the spider gap provides Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 15, 2025 Thanks so much for sharing your experience! We’re so glad to hear you’ve found Spidergap easy to use and that it’s working well for you and your team. It means a lot to know that both admins and end users are having a good experience, and that our support team has been helpful when you’ve needed them. We’ll make sure they see your feedback. AN Anonymous User Freelancer Accounting ### "My review about spidergap360 feedback " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 12, 2024 It's help me more to find the best things Pros It's very useful website . I liked this website Cons It's very good website and useful for people Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2025 Thank you for sharing your review! We’re glad that Spidergap has been helpful to you and that you’ve found value in using it. If there’s anything specific we can do to make your experience even better, feel free to let us know. We appreciate your support! [View all Reviews](https://www.capterra.com/p/131885/Spidergap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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