# Spidergap 360 Feedback Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Spidergap 360 Feedback Software - reviews, pricing plans, popular comparisons to other 360 Degree Feedback products and more.

Source: https://www.capterra.com/p/131885/Spidergap

---

# 

 Spidergap 360 Feedback Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Spidergap 360 Feedback

## What is Spidergap 360 Feedback?

Revolutionizing 360-degree feedback, Spidergap is the leading choice for businesses seeking powerful insights to drive personal growth and organizational success. Spidergap distinguishes itself by providing flexibility and customization, catering to your organization's unique needs. Proudly adopted by over 3000 organizations in 134 countries, Spidergap is ISO 27001 certified and GDPR compliant, ensuring top-tier security for your data. Discover the transformative potential — book a demo today!

## What is Spidergap 360 Feedback used for?

[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Talent Management](https://www.capterra.com/talent-management-software/)

Overall rating

Based on 117 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Starting price

$1099

Flat Rate, One Time

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Spidergap 360 Feedback alternatives

Highest Rated

[4.9 (74)](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (156)](https://www.capterra.com/p/154170/Employee-Effectiveness/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (87)](https://www.capterra.com/p/132134/Primalogik-360/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (175)](https://www.capterra.com/p/156106/Hibob/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/131885/Spidergap/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.7 (26)

76.92% of 26 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Surveys & Feedback

4.9 (18)

88.89% of 18 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Anonymous Feedback

4.9 (16)

75.00% of 16 reviewers that rated this feature as important or highly important

Allow reviewers to provide anonymous feedback to encourage honest conversations

Progress Tracking

4.7 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Reporting on how each user, task or process has advanced since its initiation

Self Service Portal

4.8 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

360 Degree Feedback

4.8 (10)

80.00% of 10 reviewers that rated this feature as important or highly important

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Spidergap 360 Feedback 48 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Compare key metrics for the business against prominent players in the industry

Catalog, manage, and develop employee skill sets

Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Reminders sent via email

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Establish measurable goals and objectives and track their progress over a specific period of time

Automates core HR functions such as talent management, employee evaluation and learning management

Document completed by employee to assist with career and personal development to reach short term and long term goals

Facilitate training materials that help employees grow and progress in their positions

Organize and manage the accomplishments and development of employees or performance of applications or systems

Create, fill out, and send performance reviews to individual employees

Reporting on how each user, task or process has advanced since its initiation

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

An individual's evaluation of his or her own strengths, weaknesses, and skills

Online portal through which end users can access the system, manage tasks, or obtain information

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Integrate with Talent Managment software to better track learners progress and training sessions

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Get Advice

We can help you find the software with the features you need.

Features

4.6 (91)

4.6

Based on 91 reviews

## Pricing

Value for money

4.7 (86)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/131885/Spidergap/pricing/)

No contract

$1,099

Flat Rate,One Time

It includes:

-   Unlimited feedback providers
-   Unlimited support
-   No commitment
-   No contract
-   Custom surveys
-   Custom emails
-   Customizable reports
-   Free reassessments
-   360˚ Feedback Expert

Value for money

4.7 (86)

4.7

Based on 86 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (115)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (115)

4.9

Based on 115 reviews

## User reviews

Overall rating

4.8

Based on 117 reviews

Filter by rating

5(97)

4(19)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Katy W.

Director

Professional Training & Coaching

### "Brilliant 360 platform, highly recommended "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 10, 2026

Incredibly positive. Easily the most supportive company for onboarding. Highly personalised set up support, with the service going way over and above what I’d expected. Couple that with the flexibility and ease of use and it’s a no brainer product for me

Pros

The speed to set up and get going. Quick and easy to use. Very shallow learning curve, intuitive platform, highly customisable.

Cons

Currently there’s very little I’ve found that I don’t rate highly to be honest. I’ve had to dig deep to come up with anything: reminders for raters to complete the survey aren’t yet automated. But it’s genuinely a 2 second job!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Sabrina T.

Director, Talent Development

Civic & Social Organization

### "360 Winner - Spidergap"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 12, 2026

My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities.

Pros

Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process.

Cons

I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate.

Switched from

[monday.com](https://www.capterra.com/p/147657/monday-com/)

The process was cumbersome and lacked key features we wanted.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PR

Pam R.

Director

Professional Training & Coaching

### "The Best 360 Feedback Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 30, 2025

Excellent in every way. Highly recommend thjs 350 Evaluation tool and process. The process is ery easy to follow. The best 360 Feedback system we have used.

Pros

The 360 Evaluations/feedback is very easy to use, the guides are excellent with prompt responses to emails should we have any queries. Spidergap is good comparative value for money too.The reports are very detailed much i have better than.others I have used.

Cons

We have recently discovered that we can have our own questions although the standard template works very well for us. More detsiled guidence on whether changing these creates any challenges would be helpful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Christina B.

Director, Client Engagement and Operations

Management Consulting

### "Thorough & Customizable 360 Tool at Very Reasonable Pricing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 22, 2025

Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others.

Pros

Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s.

Cons

Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near.

Switched from

[monday.com](https://www.capterra.com/p/147657/monday-com/)

We were previously just using a basic form from Monday, then manually typing out the report based on the responses. This took up an exorbitant amount of time and wasn't even terribly thorough, so SpiderGap was a giant step up in quality, ease, and time management.

Alternatives considered

[EchoSpan Flexible 360](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/)

[TruScore 360 Feedback Software](https://www.capterra.com/p/106423/360-Assessments/)

Reasons for choosing Spidergap 360 Feedback

Most affordable, customizable, transparent about pricing and features, did what we needed it to do.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Subrena R.

Owner

Information Technology and Services

### "Feedback on the Feedback!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2025

Excellent Tool and process. I was hesitant, but the hands on support and ease of being able to pay made the entire process effortless.

Pros

Easy to use, profession look and feel. Once I set it up it was effortless. Definitely a great value. My customers also appreciated the email notifications. Looking forward to leveraging the reporting capabilities.

Cons

I don't have any cons. I was very please with the tool and my customers are pleased as well. Great job!!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 15, 2025

Thanks so much for sharing your experience! We’re thrilled to hear that setting up Spidergap was effortless and that both you and your customers have been pleased with the results. We really enjoyed working with you during the setup and are so glad to hear the process went smoothly. We also appreciate your kind words about our support team and we’ll be sure to share them with them. Finally, we’re grateful you chose Spidergap and took the time to leave such a glowing review!

OA

Omobolade A.

Learning and Talent Manager

Consumer Goods

### "Great Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 4, 2025

Pros

The platform is User-friendly and easy to navigate.

Cons

None for now. The experience was great for me.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 15, 2025

Thanks so much for your review! We’re really glad to hear you’ve had a great experience with Spidergap so far, and that you’ve found the platform user-friendly and easy to navigate.

JH

Julia H.

Talent Management Manager

Chemicals

### "Great Platform & Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2025

Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective.

Pros

The platform is easy to use from all sides.

Cons

N/A I currently have no complaints since i have experienced no issues yet.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Star 360 was not an option above. Cost and report-out. The old Report-out was difficult for multiple parties to interpret.

Reasons for choosing Spidergap 360 Feedback

LHH was not an option above. Cost and ease of admin experience that the spider gap provides

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 15, 2025

Thanks so much for sharing your experience! We’re so glad to hear you’ve found Spidergap easy to use and that it’s working well for you and your team. It means a lot to know that both admins and end users are having a good experience, and that our support team has been helpful when you’ve needed them. We’ll make sure they see your feedback.

AU

Anonymous User

Freelancer

Accounting

### "My review about spidergap360 feedback "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 12, 2024

It's help me more to find the best things

Pros

It's very useful website . I liked this website

Cons

It's very good website and useful for people

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2025

Thank you for sharing your review! We’re glad that Spidergap has been helpful to you and that you’ve found value in using it. If there’s anything specific we can do to make your experience even better, feel free to let us know. We appreciate your support!

Victoria M.

Strategic Partner

Human Resources

### "Intuitive design and outstanding support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 6, 2024

Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees.

Pros

Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely.

Cons

Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak!

Alternatives considered

[SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)

[Primalogik](https://www.capterra.com/p/132134/Primalogik-360/)

Reasons for choosing Spidergap 360 Feedback

All of the recommendations were strong, and it was a tough choice. We chose Spidergap because of the combination of things - customization, support team, consistent representative who was knowledgeable and highly responsive (\[sensitive content hidden\]). The report format was the deciding factor. Price was slightly higher than others, but didn't factor in. The tipping point was that this product is their specialty - so they are invested in making it world-class - but still super easy to navigate, use and implement.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2025

Thank you so much for your detailed and thoughtful review! We’re thrilled that you found Spidergap customizable and backed by excellent support. It’s also great to know that our reporting capabilities stood out as a key differentiator for you, as we’ve worked hard to ensure they are both powerful and easy to use. Thanks again for choosing Spidergap — we’re excited to keep partnering with you!

SS

Shari S.

Chief PeopleOps Officer

Computer Software

### "Easy 360 Reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 27, 2024

Our \[sensitive content hidden\], has been incredibly helpful and the support team is responsive as well. The survey process was easy and the results helped us provide participants with meaningful data that they could use to develop their managerial skills and understand how their teams perceived their managerial style. Overall, a great experience!

Pros

Spidergap 360 enabled us to quickly gather 360 feedback for our executives and people managers. It was fairly easy to customize the questions, select reviewers, and gather the responses. The visual spidergap diagram helped to quickly identify areas that needed focus and the qualitative, free-form sections enabled employees to provide specific examples which gave more depth and meaning to the ratings.

Cons

The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it. We felt that ensuring the complete confidentiality of the data was critical to helping reviewers feel comfortable providing candid feedback. Our account manager helped us figure out a way around this obstacle however, by using our accounting firm's email account which we could not access, and then, at the end of the survey process, emailing us the anonymized results. Problem solved!

Reasons for choosing Spidergap 360 Feedback

Price and ease of use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 2, 2024

Thank you for your detailed review! We’re delighted that Spidergap has made it easier for you to gather 360 feedback and that our feedback reports have provided value to you and your employees. We’re pleased our account manager could help address your need for admin confidentiality. Your praise for our support team and the feedback process is greatly appreciated. Thank you for choosing Spidergap!

[View all Reviews](https://www.capterra.com/p/131885/Spidergap/reviews/)

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