--- title: "Spidergap 360 Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Spidergap 360 Feedback the right 360 Degree Feedback solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131885/Spidergap/reviews/" page_type: "reviews" language: "en" --- Spidergap 360 Feedback 4.8 (119) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Spidergap 360 Feedback Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process.“ January 12, 2026 LF Louis F CEONon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “This posed reporting issues.“ June 17, 2026 ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities.“ January 12, 2026 SS Shari S Chief PeopleOps OfficerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it.“ July 27, 2024 CB Christina B Director, Client Engagement and OperationsManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it.“ December 22, 2025 JP Jickson P HR ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.“ May 10, 2021 LF Louis F CEONon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “Providing coaching from the tool is easy as it presents a clear framework.“ June 17, 2026 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas R. MGR Technical Training Information Technology and Services Used the software for: 6-12 months ### "Efficiency and effectiveness in skills development management" March 9, 2024 5.0 The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees. Pros I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans. Cons Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort. Review Source Response from Spidergap August 2, 2024 Hi Thomas, we’re so pleased to hear that Spidergap has been instrumental in assessing your team's skills and competencies, allowing you to design personalized development plans. We acknowledge that the initial implementation may require time and effort, particularly when customizing the tool, but we’re glad it has been valuable in this process. Thank you for choosing Spidergap; we look forward to continuing to support your team’s growth and success. JH Julia H. Talent Management Manager Chemicals Used the software for: Less than 6 months ### "Great Platform & Easy to Use" January 27, 2025 5.0 Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective. Pros The platform is easy to use from all sides. Cons N/A I currently have no complaints since i have experienced no issues yet. Reason for choosing Spidergap 360 Feedback LHH was not an option above. Cost and ease of admin experience that the spider gap provides Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Star 360 was not an option above. Cost and report-out. The old Report-out was difficult for multiple parties to interpret. Review Source Response from Spidergap October 15, 2025 Thanks so much for sharing your experience! We’re so glad to hear you’ve found Spidergap easy to use and that it’s working well for you and your team. It means a lot to know that both admins and end users are having a good experience, and that our support team has been helpful when you’ve needed them. We’ll make sure they see your feedback. meS maria elena S. Asistente ejecutivo de recursos humanos Used the software for: Less than 6 months ### "Very easy to use" May 1, 2018 4.0 Pros Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute. Cons It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question Review Source Response from Spidergap June 14, 2019 Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! HP Howard P. Sr. Consultant Education Management Used the software for: 1-2 years ### "Spidergap 360 is a wonderful tool to use" January 11, 2024 5.0 Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program. Pros I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way. Cons Not being able to easily show the difference or growth from the start of the program to the conclusion. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost, ease of use and understanding by participants. Review Source Response from Spidergap August 2, 2024 Thank you for your wonderful review! We’re glad that Spidergap provided clear and valuable feedback on your leadership factors. While we acknowledge the challenge in showing growth differences, we’re pleased our team could support you throughout the process. It’s fantastic to hear that Spidergap was one of the best parts of your leadership development program. Thank you for choosing Spidergap and highlighting the key benefits of cost, ease of use, and participant understanding! SE Sue E. Managing Director Government Administration Used the software for: Less than 6 months ### "Excellent Tool " February 11, 2024 5.0 I was really impressed with the support I have had throughout. I am not the best at IT so being able to call on the team was a tremendous help. \[sensitive content hidden\] in particular was patient and always came back quickly with clear instructions and encouraging words. I love the reports too. They are professional and clear. The group reports are so useful too. All round I am a very satisfied customer. Pros Clear, well set out and meaningful with good links to the requirements Cons I liked it all thank you - no problems or issues at all Switched from [SHL Talent Management](https://www.capterra.com/p/10008545/SHL-Mobilize/) Cost and ability to write my own questions for the client Review Source Response from Spidergap August 2, 2024 Thank you for your excellent review! We’re glad you found Spidergap clear, well-organized, and meaningful! It’s great to know that our support team could assist you effectively with clear instructions and encouraging words. We’re pleased you found the reports professional and useful and that the cost and customization options met your needs. We appreciate your feedback and look forward to continuing to support your success! RE Robin E. President Human Resources Used the software for: 6-12 months ### "Highly Recommend!" January 27, 2020 5.0 Exceptional product! I will be using them again. Pros Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results. Cons From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access. Switched from [ViewSuite360](https://www.capterra.com/p/106437/ViewSuite360/) More user-friendly both as an administrator and participant. I have complete control over the questions and rating scale. The reports are simpler and easier to interpret for participants. Review Source HT Herb T. Leadership Development Banking Used the software for: Less than 6 months ### "Spidergap is a rare gem!" September 14, 2020 5.0 This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients. Pros The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay. Cons The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Too much manual work for converting survey monkey data into a viable 360 report. Review Source Travis D. HR Manager Higher Education Used the software for: 1-2 years ### "Outclass tool with fantastic customer service and excellent functionality" December 10, 2018 5.0 If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely. Pros I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback. Cons No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible. Review Source Response from Spidergap June 14, 2019 Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! Gregg O. Director of HR Medical Devices Used the software for: 1-2 years ### "HR Director" October 10, 2018 5.0 We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS! Pros It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them. Cons Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward. Review Source Craig S. Tax Partner Financial Services Used the software for: Less than 6 months ### "Amazing Experience so easy and useful to use. " November 3, 2017 5.0 Pros The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results. Cons It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review. Review Source Response from Spidergap November 7, 2017 Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned. OA Omobolade A. Learning and Talent Manager Consumer Goods Used the software for: 6-12 months ### "Great Experience" March 4, 2025 5.0 Pros The platform is User-friendly and easy to navigate. Cons None for now. The experience was great for me. Review Source Response from Spidergap October 15, 2025 Thanks so much for your review! We’re really glad to hear you’ve had a great experience with Spidergap so far, and that you’ve found the platform user-friendly and easy to navigate. CSS Claire Suzanne S. People and Development Manager Hospital & Health Care Used the software for: 1-2 years ### "360 Feedback for a small non profit organisation" March 7, 2023 5.0 This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future. Pros This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike. Cons I struggled with getting the time line planned out, I did not find that particularly intuitive Reason for choosing Spidergap 360 Feedback I liked the output materialThe price was competitiveThe sales team were attentive and supportive Review Source Response from Spidergap March 9, 2023 Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language. We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future. EH Erica H. Learning Facilitator Higher Education Used the software for: Less than 6 months ### "Highly recommend" June 6, 2021 5.0 We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product. Pros The team at Spidergap. The product itself is highly customizable and easy to use. The team exceeds expectations at every turn. They monitor your project and reach out to check in at all the important milestones. When I have had a question, the response is immediate. Every person on the team is knowledgeable on our project. I have never been as impressed as I am with the Spidergap team. Cons We have a lot of users taking the survey and not having a platform that is accessible to them costs the admin a lot of time. Users have to contact the admin to see what their progress is and who hasn't yet responded to their feedback request. Any changes made to emails that bounce as well have to be done by the admin. Review Source PL Paul L. Managing Director Used the software for: ### "I have been using Spidergap for 5 years and am very pleased with it. Great system and support!" February 17, 2016 5.0 From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support. Review Source Response from Spidergap February 17, 2016 Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come! All the best, Alexis LC Liz C. Director Professional Training & Coaching Used the software for: 2+ years ### "Best 360 tool I've found" September 16, 2021 5.0 I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent. Pros Adaptability both in terms of questions and design Ease of Use/ Intuitive for both set-up and post-assessment coaching Clear, easy to understand outputs Value for money Excellent customer service Cons Would love to be able to custom design the front cover without needing tech support Reason for choosing Spidergap 360 Feedback Primarily the ability to customize the competencies for specific roles, clients and projects (i.e. I work predominantly with science & technical leaders) so the assessment "feels like theirs". In addition, the ability to be independent of expensive accredited coaching support making the tool much more accessible to more people. Review Source LC Liz C. Learning & Development Regional Manager Consumer Goods Used the software for: Less than 6 months ### "Fabulous tool for 360" April 4, 2019 4.0 We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly. We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop. Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content. We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders. Pros The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover. The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive. Great value for money / no mandatory tie-in to coaching services that is forced by other big brands Very insightful and easy to read report with strengths at the forefront, not just weakness. Cons Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action. Review Source Alex B. HR Manager Public Relations and Communications Used the software for: 1-2 years ### "User Friendly, Flexible, and Great Support" September 14, 2018 5.0 Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription. Pros Great UX. And the support team is super responsive. It's very easy to field a new or repeat 360 design. Cons the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead. Review Source Response from Spidergap September 21, 2018 Thanks so much for the feedback! I wanted to let you know that the bug you identified (where you had to go via the preview every time you review results) has now been fixed. We didn't know this bug existed until your review - please do shout with feedback on anything else you find annoying (it may be a bug!). :-) Thanks again! KT Kadir T. Manager Automotive Used the software for: Less than 6 months ### "Spidergap usage" December 18, 2022 5.0 More than average for the expectations Pros I like function of programme beside benefits to have all in one options Cons Cost of software is not so cheap for a small size company Review Source Response from Spidergap March 7, 2023 Hi Kadir, thank you for writing this honest review and sharing your experience with Spidergap. We understand that cost is an important factor for any business, so we would be more than happy to discuss pricing options with you to find a plan that suits your budget and meets your needs. We value your business and look forward to continuing our relationship in the future. SP Stefano P. Partner Used the software for: ### "Excellent product, outstanding customer service" June 20, 2014 4.0 I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere. Review Source Response from Spidergap June 20, 2014 Thanks Stefano, I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.). Kind regards, Alexis Kingsbury, Co-Founder at Spidergap JF Janet F. Organisational Development Consultant Management Consulting Used the software for: Less than 6 months ### "Fit for purpose design with great support" September 23, 2019 5.0 I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey. Pros I chose this software because the reports and results are professional, easy to understand and customizable. I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable. Cons Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve. Reason for choosing Spidergap 360 Feedback 1) Ease of use 2) Ability to customize 3) Cost effective 4) Professional look and feel 5) Admin rights Review Source MM Melissa M. Deputy PMG, Operations Used the software for: Less than 6 months ### "Exceeds my expectations" December 21, 2017 4.0 Pros Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most. Cons Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any." Review Source Response from Spidergap December 22, 2017 Thanks so much for your review Melissa - I'm so glad we've exceeded your expectations, and we've got some improvements coming in 2018 that I think you'll really like too! All the best, Alexis LI Lasha I. Performance Appraisal and Job Analysis Specialist Hospital & Health Care Used the software for: I used a free trial ### "Great and easy tool for 360 feedback" December 28, 2018 5.0 Generating reports in my native language is fantastic. Pros Editable questionnaires, reports, support of Georgian Unicode, great support team Cons I liked least the price, if it would be little bit cheaper that would b great Review Source Response from Spidergap January 3, 2019 Thanks for your feedback Lasha. I'm so glad you are enjoying our new language support features ¿ it has been great to see Feedback reports produced in Georgian! Please note that our prices do decrease significantly as you increase the number of people being assessed, so as you go beyond initial pilot stages you'll find the costs become significantly cheaper than the alternatives. All the best, Alexis RC Rener C. Executive Coach Higher Education Used the software for: Less than 6 months ### "Couldn’t be more impressed " January 2, 2023 5.0 I’ve already recommended it to a handful of my colleagues and will be referring to many more to take advantage of this exceptional tool and service! Pros The tool is incredibly intuitive and flexible and the customer service team has blown me away! Cons N/A I loved it Review Source Response from Spidergap March 7, 2023 We're thrilled that you found our Spidergap intuitive and flexible and that our customer service team exceeded your expectations. We're also super grateful for referring colleagues to Spiderap for their 360˚ Feedback needs :) KG Katie G. Human Resources Manager Used the software for: Less than 6 months ### "Spidergap Rocks!!" August 5, 2016 5.0 It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me! Pros It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided. Cons I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist. Review Source Response from Spidergap August 5, 2016 Thanks Katie, it has been a pleasure helping you get your 360 project set up, and we look forward to continuing to support the development of your teams. Thanks again, Alexis JR James R. Operations Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "Very Friendly User Experience" September 18, 2020 5.0 Pros Very user friendly interface with great customisation especially in design and reminder comms. Help desk are on hand and very effective (in my experience). The reports they generate are really interesting and detailed. Haven't used the software yet but the impact survey also looks a great addition to understand how our clients experience was felt. Cons Lack / awkwardness of distinguishing between self and peer reviewers Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.