# Spidergap 360 Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spidergap 360 Feedback the right 360 Degree Feedback solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131885/Spidergap/reviews --- Spidergap 360 Feedback 4.8 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spidergap 360 Feedback Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process.“ January 12, 2026 SS Shari S Chief PeopleOps OfficerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it.“ July 27, 2024 ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities.“ January 12, 2026 JP Jickson P HR ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.“ May 10, 2021 CB Christina B Director, Client Engagement and OperationsManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it.“ December 22, 2025 ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “The reminder emails are very helpful in holding team members accountable.“ January 12, 2026 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas R. MGR Technical Training Information Technology and Services Used the software for: 6-12 months ### "Efficiency and effectiveness in skills development management" March 9, 2024 5.0 The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees. Pros I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans. Cons Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort. Review Source Response from Spidergap August 2, 2024 Hi Thomas, we’re so pleased to hear that Spidergap has been instrumental in assessing your team's skills and competencies, allowing you to design personalized development plans. We acknowledge that the initial implementation may require time and effort, particularly when customizing the tool, but we’re glad it has been valuable in this process. Thank you for choosing Spidergap; we look forward to continuing to support your team’s growth and success. SE Sue E. Managing Director Government Administration Used the software for: Less than 6 months ### "Excellent Tool " February 11, 2024 5.0 I was really impressed with the support I have had throughout. I am not the best at IT so being able to call on the team was a tremendous help. \[sensitive content hidden\] in particular was patient and always came back quickly with clear instructions and encouraging words. I love the reports too. They are professional and clear. The group reports are so useful too. All round I am a very satisfied customer. Pros Clear, well set out and meaningful with good links to the requirements Cons I liked it all thank you - no problems or issues at all Switched from [SHL Talent Management](https://www.capterra.com/p/10008545/SHL-Mobilize/) Cost and ability to write my own questions for the client Review Source Response from Spidergap August 2, 2024 Thank you for your excellent review! We’re glad you found Spidergap clear, well-organized, and meaningful! It’s great to know that our support team could assist you effectively with clear instructions and encouraging words. We’re pleased you found the reports professional and useful and that the cost and customization options met your needs. We appreciate your feedback and look forward to continuing to support your success! meS maria elena S. Asistente ejecutivo de recursos humanos Used the software for: Less than 6 months ### "Very easy to use" May 1, 2018 4.0 Pros Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute. Cons It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question Review Source Response from Spidergap June 14, 2019 Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! RE Robin E. President Human Resources Used the software for: 6-12 months ### "Highly Recommend!" January 27, 2020 5.0 Exceptional product! I will be using them again. Pros Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results. Cons From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access. Switched from [ViewSuite360](https://www.capterra.com/p/106437/ViewSuite360/) More user-friendly both as an administrator and participant. I have complete control over the questions and rating scale. The reports are simpler and easier to interpret for participants. Review Source HT Herb T. Leadership Development Banking Used the software for: Less than 6 months ### "Spidergap is a rare gem!" September 14, 2020 5.0 This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients. Pros The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay. Cons The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Too much manual work for converting survey monkey data into a viable 360 report. Review Source Travis D. HR Manager Higher Education Used the software for: 1-2 years ### "Outclass tool with fantastic customer service and excellent functionality" December 10, 2018 5.0 If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely. Pros I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback. Cons No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible. Review Source Response from Spidergap June 14, 2019 Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! Gregg O. Director of HR Medical Devices Used the software for: 1-2 years ### "HR Director" October 10, 2018 5.0 We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS! Pros It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them. Cons Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward. Review Source Craig S. Tax Partner Financial Services Used the software for: Less than 6 months ### "Amazing Experience so easy and useful to use. " November 3, 2017 5.0 Pros The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results. Cons It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review. Review Source Response from Spidergap November 7, 2017 Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned. Carol Ann F. Human Resources Business Partner Civil Engineering Used the software for: Less than 6 months ### "Gather feedback you can use" April 28, 2021 5.0 Pros The software is completely customizable. The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps. The software is very user friendly and there are endless resources available to help fill the knowledge gap. They also have attentive and supportive customer service that ensures your success in implementing this tool. Cons The only thing that would make things easier is if the software connected to our HRIS system and could pull the data fields directly from there rather than having to create spreadsheets to upload into the system. Review Source Craig B. President Management Consulting Used the software for: Less than 6 months ### "Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support." November 7, 2017 5.0 Pros This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product. Cons The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly. Review Source Response from Spidergap November 10, 2017 Thanks so much for the great feedback Craig - we've got some updates coming to help improve the setup process, but I'm glad our support has been filling the gap in the meantime. Looking forward to continuing to work with you for many months & years to come! VR Verified Reviewer Freelancer Accounting Used the software for: I used a free trial ### "My review about spidergap360 feedback " November 12, 2024 5.0 It's help me more to find the best things Pros It's very useful website . I liked this website Cons It's very good website and useful for people Review Source Response from Spidergap January 24, 2025 Thank you for sharing your review! We’re glad that Spidergap has been helpful to you and that you’ve found value in using it. If there’s anything specific we can do to make your experience even better, feel free to let us know. We appreciate your support! CSS Claire Suzanne S. People and Development Manager Hospital & Health Care Used the software for: 1-2 years ### "360 Feedback for a small non profit organisation" March 7, 2023 5.0 This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future. Pros This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike. Cons I struggled with getting the time line planned out, I did not find that particularly intuitive Reason for choosing Spidergap 360 Feedback I liked the output materialThe price was competitiveThe sales team were attentive and supportive Review Source Response from Spidergap March 9, 2023 Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language. We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future. FR Finn R. Accountant Accounting Used the software for: 6-12 months ### "Very easy to use and effective tool - Outstanding support!" November 11, 2020 5.0 Pros Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited. Cons There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents. Review Source Response from Spidergap November 12, 2020 Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to support@spidergap.com Thanks! RF Ranil F. Freelancer Online Media Used the software for: 1-2 years ### "Great real-time 360 feedback ..." January 3, 2021 5.0 Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts. Pros Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome! Cons I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience. Review Source RH Rochelle H. Supervisor of Learning and Implementation Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "This product is great for 360 feedback and the customer service is outstanding! " May 1, 2023 5.0 Working with the reps at Spidergap has been a joy. They are professional, quick to respond, and very helpful. Pros I really like that Spidergap's backend system is so easy to use and customize. I also find the customer service and response time to be best in class. In fact, they set the example for how a company should treat their customers. Cons I think it would be an added benefit to make it easier for feedback providers to resume an assessment if they have to take a break midway while completing the assessment. Review Source Response from Spidergap June 19, 2023 Thank you so much for the fantastic review! We're overjoyed to know that Spidergap's 360 feedback capabilities and user-friendly backend have hit the mark for you. Our customer service team is absolutely beaming with pride knowing they've made a positive impact! We take your feedback to heart and appreciate your suggestion regarding the feedback resumption process. Our Product Team is on it — exploring alternatives to improve the experience beyond the current email-based method. Thank you for being an incredible part of the Spidergap family. If you have any more suggestions or need assistance, we're here for you. Don't hesitate to reach out! SH Sarah H. Director Management Consulting Used the software for: 2+ years ### "Eye opening!" March 31, 2023 5.0 Pros Helped me prioritize areas for improvement Cons Nothing. The report was easy to understand. Review Source Response from Spidergap June 19, 2023 Thank you so much for taking the time to leave a review! We're thrilled that our 360-degree feedback report was eye-opening and helpful for you. Your positive feedback fuels our commitment to continuously improve and offer a service that is both beneficial and easy to understand. We truly appreciate it! Please don't hesitate to reach out if you have any further feedback or questions. BO Brian O. Sr. Manager, Organizational Effectiveness Human Resources Used the software for: Less than 6 months ### "Unmatched Product and Service" July 23, 2019 5.0 I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage. Pros Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc. Cons The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point. Review Source MH Michael H. Principal Consultant Information Technology and Services Used the software for: Less than 6 months ### "Incredibly easy to use and very intuitive" February 9, 2018 5.0 Electronically manage all our assessment needs Pros I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good. Cons The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator. Review Source Response from Spidergap February 12, 2018 Thanks so much for your review Michael. I'm so glad you've found Spidergap useful, have found our support great, and I've captured your feedback on ways in which we could add to our questionnaire builder. In fact, we've already got some changes coming that I think you will like - more on this soon! :-) Thanks again, Alexis JM Joe M. L&D Business Partner Used the software for: ### "Spidergap" December 22, 2014 4.0 I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360). Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions). I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help. Review Source Response from Spidergap December 22, 2014 Thanks Joe, I'm really glad you've found Spidergap useful for your leadership programme, and that we've been able to support you with your questions. In future we'll be looking to provide more guides, best practice content, and other resources to answer common questions and help you get the most out of your 360 (albeit we'll always be happy to provide further support wherever needed). Thanks for your feedback, Alexis (Co-Founder of Spidergap) CH Carrie H. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "FIrst time using 360 software, Spidergap made it so much easier" January 22, 2023 5.0 Pros It's easy to use, ongoing customer support, and really streamlined what was previously a lot of work without software. Cons I don't have a lot of cons, Spidergap was able to do exactly what I needed it to. Reason for choosing Spidergap 360 Feedback Their onboarding team was really helpful walking me through the process and answering questions, and the price was a good fit for our non-profit. Review Source Response from Spidergap March 7, 2023 Thank you for taking the time to share your positive experience with Spidergap! We are glad to hear that our onboarding team was helpful in guiding you through the process and answering any questions you had. It's great to know that our software was able to streamline your work and make things easier for you. We appreciate your feedback and look forward to continuing to provide ongoing customer support for your nonprofit organization. LI Lasha I. Performance Appraisal and Job Analysis Specialist Hospital & Health Care Used the software for: I used a free trial ### "Great and easy tool for 360 feedback" December 28, 2018 5.0 Generating reports in my native language is fantastic. Pros Editable questionnaires, reports, support of Georgian Unicode, great support team Cons I liked least the price, if it would be little bit cheaper that would b great Review Source Response from Spidergap January 3, 2019 Thanks for your feedback Lasha. I'm so glad you are enjoying our new language support features ¿ it has been great to see Feedback reports produced in Georgian! Please note that our prices do decrease significantly as you increase the number of people being assessed, so as you go beyond initial pilot stages you'll find the costs become significantly cheaper than the alternatives. All the best, Alexis RC Rener C. Executive Coach Higher Education Used the software for: Less than 6 months ### "Couldn’t be more impressed " January 2, 2023 5.0 I’ve already recommended it to a handful of my colleagues and will be referring to many more to take advantage of this exceptional tool and service! Pros The tool is incredibly intuitive and flexible and the customer service team has blown me away! Cons N/A I loved it Review Source Response from Spidergap March 7, 2023 We're thrilled that you found our Spidergap intuitive and flexible and that our customer service team exceeded your expectations. We're also super grateful for referring colleagues to Spiderap for their 360˚ Feedback needs :) KG Katie G. Human Resources Manager Used the software for: Less than 6 months ### "Spidergap Rocks!!" August 5, 2016 5.0 It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me! Pros It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided. Cons I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist. Review Source Response from Spidergap August 5, 2016 Thanks Katie, it has been a pleasure helping you get your 360 project set up, and we look forward to continuing to support the development of your teams. Thanks again, Alexis JR James R. Operations Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "Very Friendly User Experience" September 18, 2020 5.0 Pros Very user friendly interface with great customisation especially in design and reminder comms. Help desk are on hand and very effective (in my experience). The reports they generate are really interesting and detailed. Haven't used the software yet but the impact survey also looks a great addition to understand how our clients experience was felt. Cons Lack / awkwardness of distinguishing between self and peer reviewers Review Source PB Paul B. HR consultant Used the software for: 1-2 years ### "Great, would recommend it to anyone" October 6, 2017 5.0 Pros the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities Cons can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view Review Source Talk to a Capterra advisor for free and get results within 15 minutes.