# Page 2 | Spidergap 360 Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Spidergap 360 Feedback the right 360 Degree Feedback solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131885/Spidergap/reviews --- Spidergap 360 Feedback 4.8 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Spidergap 360 Feedback ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Christina B. Director, Client Engagement and Operations Management Consulting Used the software for: Less than 6 months ### "Thorough & Customizable 360 Tool at Very Reasonable Pricing" December 22, 2025 5.0 Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others. Pros Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s. Cons Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near. Alternatives considered [EchoSpan Flexible 360](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/)[TruScore 360 Feedback Software](https://www.capterra.com/p/106423/360-Assessments/) Reason for choosing Spidergap 360 Feedback Most affordable, customizable, transparent about pricing and features, did what we needed it to do. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) We were previously just using a basic form from Monday, then manually typing out the report based on the responses. This took up an exorbitant amount of time and wasn't even terribly thorough, so SpiderGap was a giant step up in quality, ease, and time management. Review Source Katy W. Director Professional Training & Coaching Used the software for: 6-12 months ### "Brilliant 360 platform, highly recommended " April 10, 2026 5.0 Incredibly positive. Easily the most supportive company for onboarding. Highly personalised set up support, with the service going way over and above what I’d expected. Couple that with the flexibility and ease of use and it’s a no brainer product for me Pros The speed to set up and get going. Quick and easy to use. Very shallow learning curve, intuitive platform, highly customisable. Cons Currently there’s very little I’ve found that I don’t rate highly to be honest. I’ve had to dig deep to come up with anything: reminders for raters to complete the survey aren’t yet automated. But it’s genuinely a 2 second job! Review Source ST Sabrina T. Director, Talent Development Civic & Social Organization Used the software for: 1-2 years ### "360 Winner - Spidergap" January 12, 2026 5.0 My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities. Pros Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process. Cons I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) The process was cumbersome and lacked key features we wanted. Review Source PR Pam R. Director Professional Training & Coaching Used the software for: 2+ years ### "The Best 360 Feedback Platform" December 30, 2025 5.0 Excellent in every way. Highly recommend thjs 350 Evaluation tool and process. The process is ery easy to follow. The best 360 Feedback system we have used. Pros The 360 Evaluations/feedback is very easy to use, the guides are excellent with prompt responses to emails should we have any queries. Spidergap is good comparative value for money too.The reports are very detailed much i have better than.others I have used. Cons We have recently discovered that we can have our own questions although the standard template works very well for us. More detsiled guidence on whether changing these creates any challenges would be helpful. Review Source JH Julia H. Talent Management Manager Chemicals Used the software for: Less than 6 months ### "Great Platform & Easy to Use" January 27, 2025 5.0 Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective. Pros The platform is easy to use from all sides. Cons N/A I currently have no complaints since i have experienced no issues yet. Reason for choosing Spidergap 360 Feedback LHH was not an option above. Cost and ease of admin experience that the spider gap provides Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Star 360 was not an option above. Cost and report-out. The old Report-out was difficult for multiple parties to interpret. Review Source Response from Spidergap October 15, 2025 Thanks so much for sharing your experience! We’re so glad to hear you’ve found Spidergap easy to use and that it’s working well for you and your team. It means a lot to know that both admins and end users are having a good experience, and that our support team has been helpful when you’ve needed them. We’ll make sure they see your feedback. OA Omobolade A. Learning and Talent Manager Consumer Goods Used the software for: 6-12 months ### "Great Experience" March 4, 2025 5.0 Pros The platform is User-friendly and easy to navigate. Cons None for now. The experience was great for me. Review Source Response from Spidergap October 15, 2025 Thanks so much for your review! We’re really glad to hear you’ve had a great experience with Spidergap so far, and that you’ve found the platform user-friendly and easy to navigate. Victoria M. Strategic Partner Human Resources Used the software for: 6-12 months ### "Intuitive design and outstanding support" August 6, 2024 5.0 Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees. Pros Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely. Cons Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak! Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[Primalogik](https://www.capterra.com/p/132134/Primalogik-360/) Reason for choosing Spidergap 360 Feedback All of the recommendations were strong, and it was a tough choice. We chose Spidergap because of the combination of things - customization, support team, consistent representative who was knowledgeable and highly responsive (\[sensitive content hidden\]). The report format was the deciding factor. Price was slightly higher than others, but didn't factor in. The tipping point was that this product is their specialty - so they are invested in making it world-class - but still super easy to navigate, use and implement. Review Source Response from Spidergap January 24, 2025 Thank you so much for your detailed and thoughtful review! We’re thrilled that you found Spidergap customizable and backed by excellent support. It’s also great to know that our reporting capabilities stood out as a key differentiator for you, as we’ve worked hard to ensure they are both powerful and easy to use. Thanks again for choosing Spidergap — we’re excited to keep partnering with you! SS Shari S. Chief PeopleOps Officer Computer Software Used the software for: 2+ years ### "Easy 360 Reviews" July 27, 2024 5.0 Our \[sensitive content hidden\], has been incredibly helpful and the support team is responsive as well. The survey process was easy and the results helped us provide participants with meaningful data that they could use to develop their managerial skills and understand how their teams perceived their managerial style. Overall, a great experience! Pros Spidergap 360 enabled us to quickly gather 360 feedback for our executives and people managers. It was fairly easy to customize the questions, select reviewers, and gather the responses. The visual spidergap diagram helped to quickly identify areas that needed focus and the qualitative, free-form sections enabled employees to provide specific examples which gave more depth and meaning to the ratings. Cons The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it. We felt that ensuring the complete confidentiality of the data was critical to helping reviewers feel comfortable providing candid feedback. Our account manager helped us figure out a way around this obstacle however, by using our accounting firm's email account which we could not access, and then, at the end of the survey process, emailing us the anonymized results. Problem solved! Reason for choosing Spidergap 360 Feedback Price and ease of use. Review Source Response from Spidergap August 2, 2024 Thank you for your detailed review! We’re delighted that Spidergap has made it easier for you to gather 360 feedback and that our feedback reports have provided value to you and your employees. We’re pleased our account manager could help address your need for admin confidentiality. Your praise for our support team and the feedback process is greatly appreciated. Thank you for choosing Spidergap! JP Jickson P. HR Manager Computer Software Used the software for: 1-2 years ### "Moderate, great client assistance and a simple to-utilize administration" May 10, 2021 5.0 Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue. This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries. Pros The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes. Cons The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them. The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories. Review Source VR Verified Reviewer Human Resource Development Internet Used the software for: 6-12 months ### "Affordable, good customer service and an easy-to-use service" September 7, 2020 5.0 Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle. Pros The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway. Cons The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude. Alternatives considered [XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Spidergap 360 Feedback Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services) Review Source HP Howard P. Sr. Consultant Education Management Used the software for: 1-2 years ### "Spidergap 360 is a wonderful tool to use" January 11, 2024 5.0 Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program. Pros I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way. Cons Not being able to easily show the difference or growth from the start of the program to the conclusion. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost, ease of use and understanding by participants. Review Source Response from Spidergap August 2, 2024 Thank you for your wonderful review! We’re glad that Spidergap provided clear and valuable feedback on your leadership factors. While we acknowledge the challenge in showing growth differences, we’re pleased our team could support you throughout the process. It’s fantastic to hear that Spidergap was one of the best parts of your leadership development program. Thank you for choosing Spidergap and highlighting the key benefits of cost, ease of use, and participant understanding! AA Antonette A. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Superb Customer Support" March 13, 2023 5.0 My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the \[sensitive content hidden\] of the Spidergap was there for me on the spot, and fixed the issue. Just \[sensitive content hidden\] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that! Pros The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered. Cons Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date. Review Source Response from Spidergap March 28, 2023 Thank you so much for sharing your experience and for your wonderful review! We're thrilled to hear that you found our customer support superb and that our videos and chat support could guide you through the process. We're honored to have been able to support you throughout your journey, and we look forward to continuing to provide exceptional service in the future. EH Erica H. Learning Facilitator Higher Education Used the software for: Less than 6 months ### "Highly recommend" June 6, 2021 5.0 We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product. Pros The team at Spidergap. The product itself is highly customizable and easy to use. The team exceeds expectations at every turn. They monitor your project and reach out to check in at all the important milestones. When I have had a question, the response is immediate. Every person on the team is knowledgeable on our project. I have never been as impressed as I am with the Spidergap team. Cons We have a lot of users taking the survey and not having a platform that is accessible to them costs the admin a lot of time. Users have to contact the admin to see what their progress is and who hasn't yet responded to their feedback request. Any changes made to emails that bounce as well have to be done by the admin. Review Source VR Verified Reviewer Human Resources Specialist Banking Used the software for: 1-2 years ### "Spidergap Bridges the Gap Between Employees and Human Resources" October 26, 2018 5.0 Pros I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price. Cons Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option. Review Source Response from Spidergap June 14, 2019 Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! VR Verified Reviewer Client Success Coordinator Legal Services Used the software for: 1-2 years ### "You get more than just software, you also get consultants" March 30, 2023 5.0 Pros What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable. Cons Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients. Review Source Response from Spidergap March 31, 2023 We're thrilled you and your employees find our feedback reports insightful and so pleased that you value our responsiveness and expertise. It's also fantastic to know that your feedback providers (including external clients) found the process easy and convenient. Thank you for taking time out of your day to provide this review and feedback. We greatly appreciate it! SR Sidney R. First Impressions Coordinator Real Estate Used the software for: Less than 6 months ### "Spidergap is great! " November 30, 2022 4.0 My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it. Pros What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible. Cons I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot. Review Source Response from Spidergap March 7, 2023 Thank you for taking the time to share your thoughts! We're thrilled that you find Spidergap convenient, efficient, and user-friendly and that our help articles are useful. We completely understand that every organization has unique needs and requirements. If you could contact us with more details on your requirements, we would be happy to look into these features further and see if we can incorporate them into our tool. We value your opinion and would like to ensure that Spidergap continues to meet your needs. PF Priscille F. Manager Food & Beverages Used the software for: 6-12 months ### "Spidergap review" December 14, 2022 5.0 Économie du temps. Je peux me consacrer à autre chose Pros Ce que j'ai beaucoup aimé avec cette application est qu'elle permet d'économiser du temps Cons J'aurais juste aimé que l'on y ajoute un peu plus de fonctionnalités comme la comptabilité Review Source Response from Spidergap March 7, 2023 Thank you for taking the time to share your thoughts on Spidergap. We're glad you found our tool helps in saving you time. We would love to hear more about the specific accounting features you'd like added. If you could please contact us with more information, we would happily consider your suggestions as we continue to develop Spidergap. Thank you again for your support and feedback. Joe P. VP, Design Computer Software Used the software for: 6-12 months ### "Spidergap is a decent, middle-of-the-road 360 software that gets the job done" January 19, 2018 3.0 Pros Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear. Cons Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them. Review Source Response from Spidergap August 24, 2020 Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! ------ Hi Joe, Thanks for your feedback! We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like. As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly. In summary: - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs - We can support you in changing the Red/Amber/Green boundaries in the report - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level All the best, Alexis PL Paul L. Managing Director Used the software for: ### "I have been using Spidergap for 5 years and am very pleased with it. Great system and support!" February 17, 2016 5.0 From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support. Review Source Response from Spidergap February 17, 2016 Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come! All the best, Alexis VR Verified Reviewer Consultor Tecnico - Java Developer Used the software for: 1-2 years ### "It was easy to create the project. and load all the necessary information" June 12, 2018 4.0 It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand Pros The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review Cons Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site Review Source Response from Spidergap February 8, 2019 Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019 FS Fiona S. Learning & Development Manager Used the software for: ### "Struggling to find fault - am so used to glitches/issues/poor customer service - not here." January 27, 2016 5.0 I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm. Review Source Response from Spidergap January 27, 2016 Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know! All the best, Alexis LC Liz C. Director Professional Training & Coaching Used the software for: 2+ years ### "Best 360 tool I've found" September 16, 2021 5.0 I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent. Pros Adaptability both in terms of questions and design Ease of Use/ Intuitive for both set-up and post-assessment coaching Clear, easy to understand outputs Value for money Excellent customer service Cons Would love to be able to custom design the front cover without needing tech support Reason for choosing Spidergap 360 Feedback Primarily the ability to customize the competencies for specific roles, clients and projects (i.e. I work predominantly with science & technical leaders) so the assessment "feels like theirs". In addition, the ability to be independent of expensive accredited coaching support making the tool much more accessible to more people. Review Source DN Davis N. ICT Officer Research Used the software for: I used a free trial ### "Best 360 Feedback Tool I have tested so far." December 5, 2021 5.0 Fantastic! Any software that includes customizable features puts the customer first instead of profits. Keep up the great work. Pros The process from registration to try-out to eventual report generation is well guided. The design is simple and easy to learn. Honourable mention to the customer support team who are just amazing! Cons Haven't found anything yet :-) The experience has been quite pleasant. Review Source LC Liz C. Learning & Development Regional Manager Consumer Goods Used the software for: Less than 6 months ### "Fabulous tool for 360" April 4, 2019 4.0 We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly. We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop. Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content. We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders. Pros The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover. The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive. Great value for money / no mandatory tie-in to coaching services that is forced by other big brands Very insightful and easy to read report with strengths at the forefront, not just weakness. Cons Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action. Review Source CD Cheryl D. Career Coach Architecture & Planning Used the software for: Less than 6 months ### "I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback." March 27, 2018 5.0 Pros This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies). Cons Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so. Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them. Review Source Response from Spidergap April 4, 2018 Hi Cheryl, Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features. We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated). Thanks again for taking the time to share your feedback. All the best, Alexis ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.