--- title: "DoctorConnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoctorConnect Software - reviews, pricing plans, popular comparisons to other Calendar products and more." source_url: "https://www.capterra.com/p/131888/DoctorConnect/" page_type: "product" language: "en" --- # DoctorConnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoctorConnect ## What is DoctorConnect? DoctorConnect is a comprehensive patient engagement platform built to streamline operations and elevate patient satisfaction. It automates reminders, waitlist management, surveys, recalls, intake and billing. With the addition of ARIA Phase 1 and 2, practices now gain a true AI-powered front desk. ARIA Phase 1 answers and triages calls 24/7, while Phase 2 automates scheduling, rescheduling, and cancellations in real time. Together, they cut call volume, reduce no-shows, and free staff for higher-value work. DoctorConnect integrates easily with existing systems and has 15+ years of proven, HIPAA-compliant reliability—helping practices boost efficiency, patient access, and satisfaction across every touchpoint. ## What is DoctorConnect used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Review Management](https://www.capterra.com/review-management-software/) Recognitions Best ease of use Overall rating Based on 72 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $210 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Scheduling / 2025 - Review Management / 2025 - Telemedicine / 2025 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Telemedicine / 2025 - Therapy / 2025 ## DoctorConnect alternatives Highest Rated [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) [4.8 (671)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178722/ClinicSense/) [4.7 (3,660)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [View all alternatives](https://www.capterra.com/p/131888/DoctorConnect/alternatives/) ## FAQs about DoctorConnect Overview ### What problems does DoctorConnect solve? DoctorConnect solves missed appointments, phone-heavy patient outreach, and time-consuming manual reminders by automating confirmations, follow-ups, texting, and mass messages. Medical practices, counseling offices, front-desk staff, and office managers use it to reduce no-shows, handle weather or provider-delay alerts, improve time management, and simplify patient communication across locations. Answer based on 28 reviews Overview ### Which roles and teams benefit most from DoctorConnect? DoctorConnect is most used by office managers, practice administrators, and operations leaders who oversee scheduling, patient communications, and front-desk workflows. Clinical managers and providers use it to support appointment coordination and patient follow-up, while executives and business leaders rely on it for operational visibility, efficiency improvements, and practice performance oversight. Answer based on 72 reviews Overview ### What company size and industries is DoctorConnect built for? DoctorConnect is built primarily for small healthcare providers, with 87% of reviewers from small businesses and Medical Practice leading at 40%. It serves general family medical, dental, orthopaedics, mental health, multi-specialty, pediatric, urology, and psychology settings, with additional use in Hospital & Health Care at 27% and Mental Health Care at 16%. Answer based on 72 reviews Features and Usability ### What are the key features of DoctorConnect? DoctorConnect includes core patient communication and scheduling features like patient appointment management, appointment reminders, rescheduling, and two-way SMS messaging. Differentiators include EMR/EHR integration, customizable forms and message templates, and dashboard reporting. Reviewers also frequently mention staff account management, online forms, and video consultations for telehealth use. Answer based on 37 reviews Integrations ### Which third-party tools and platforms does DoctorConnect integrate with? DoctorConnect integrates with 9 third-party platforms, including Nextech EHR & PM and athenaOne, plus AdvancedPM, CGM APRIMA, CareTracker Practice Management, MediSoft, ModMed, NextGen, Sunrise EHR, and eClinicalWorks. These connections cover EHR and practice management systems used for scheduling, reminders, and patient records. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does DoctorConnect offer? DoctorConnect provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and group learning, while documentation offers written reference material for self-paced review and feature lookup. Answer based on 9 reviews Getting Started and Support ### What customer support options does DoctorConnect offer, and how do users rate the experience? DoctorConnect offers email/help desk, phone support, and chat. Users generally describe support as responsive, helpful, and quick during setup, training, customization, and issue resolution. Some mention limits outside business hours, including Sundays, and one reviewer reported frustration with cancellation handling despite otherwise positive experiences. Answer based on 28 reviews Features and Usability ### How well does DoctorConnect handle patient appointment management? DoctorConnect improves appointment management with automated reminders, confirmations, rescheduling texts, and dashboard visibility for busy practices. Front desk teams and clinics often value easier patient communication and fewer no-shows, though some users report limits around editing appointments, saved dashboard settings, shared family numbers, and certain EHR workflow steps. Answer based on 37 reviews Features and Usability ### How good are DoctorConnect appointment reminders? DoctorConnect handles appointment reminders well through automated text, email, and voice outreach that reduces manual calling. Medical offices and front desk staff often like the easy setup, customization, and lower no-show rates, though some practices want more control over message timing, caller ID display, weekend delivery windows, and in-house edits. Answer based on 20 reviews ## Features AI summary Based on 3,037 Calendar reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) DoctorConnect supports all three of the features reviewers value most: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed with timely text updates, and manage bookings more efficiently, allowing teams to improve scheduling accuracy and maintain a more consistent appointment flow. Confirmations/Reminders 4.9 (34) 61.76% of 34 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Appointment Scheduling 4.7 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Schedule appointments via a calendar HIPAA Compliant 5.0 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Online Booking 4.3 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules SMS Reminders 5.0 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Reminders sent via SMS/text message DoctorConnect 94 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Digital Intake Forms: Provides digitized intake forms both for patient and physician use - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Dermatologists: Software specialized for dermatologists - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Payment Reminders: Reminders sent for balance/payment due - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (72) 4.7 Based on 72 reviews ## Pricing Value for money 4.7 (66) Basic $210.00 Per Month Value for money 4.7 (66) 4.7 Based on 66 reviews ## Integrations [ ModMed](https://www.capterra.com/p/124590/EMA/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ AdvancedPM](https://www.capterra.com/p/90209/AdvancedPM/)[ CGM APRIMA](https://www.capterra.com/p/191955/Aprima-Medical-Software/)[ NextGen](https://www.capterra.com/p/144594/NextGen/)[ CareTracker Practice Management](https://www.capterra.com/p/150294/CareTracker/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (71) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (71) 4.8 Based on 71 reviews ## User reviews Overall rating 4.7 Based on 72 reviews Filter by rating 5(60) 4(8) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent KT Katherine T. Patient Services Specialist Hospital & Health Care ### "Upgrade or Downgrade " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 July 15, 2026 Over all I like the concept of DoctorConnect. But this latest "update" isn't the big upgrade they think it is, it's more of a flop in my opinion. Pros Dr. Connect is pretty user friendly, making it easy to send messages promptly to your patients. There is a very small learning curve when you first get started but it's very easy to pick up quickly. Cons I have a few problems with Dr. Connect especially their latest "update" every time you sign in it's like the system has never seen you before all of the settings you placed before are changed back to baseline. I don't care who has confirmed I need to contact the patients who have cancelled or have not confirmed but every single time I have to reconfigure my settings to see just those appointments. I have lost count of the times I have changed the dashboard screen so I could have the confirmation/cancellations/ patient responses at the top but every time I log in I have to fix it again. Then there are the irritating pop ups. The lady icon on the home page always pipes up something about insurance verification. I don't use that feature and it is frustrating that there isn't a way to make her go away except to wait. Then there is the "hide this message" pop up I know the message was hidden from me because I am the one to click the button! Because of these pop ups it takes twice as long to go through the box because you get enough of them built up you can't get at the X behind them! It's a waste of time to click the X that comes with these pop ups because it's just even more effort and time. They don't even have an undo button so what's the point in them telling me the message has been removed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Grant M. Revenue Cycle and System Manager Hospital & Health Care ### "Great product to be more efficient, reduce no-shows and improve communication." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 28, 2025 Excellent and we have been very happy with DoctorConnect and their product, service and support. For us it all started with \[sensitive content hidden\] who was our 1st point of contact and it was nice to have the same person for a contact for sales and support. It is nice to get what you are truly sold and not passed off between sales and support. \[sensitive content hidden\] is very pleasant and easy to work with and she is proud of the product she sells, which is obvious from working with her. Pros Great product and very easy company to work with to get things setup and implemented. Our sales and support representative \[sensitive content hidden\] was amazing to work with. She is always very responsive and gets things addressed in a prompt manner. The DoctorConnect solution has greatly help reduce our no-show rate and made communicating with our patients much easier. We also like beaing able to use DoctorConnect for mass communication to our staff. Cons We had a few challenges, when a number is shared by multiple family members/patient when they would have multiple appointments on the same day. This has been a challenge with other solutions as well. Alternatives considered [Relatient](https://www.capterra.com/p/183345/Relatient/) Reasons for choosing DoctorConnect Ease of use and the ability to work with IHS RPMS data and cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Joshua L. Operations Manager Mental Health Care ### "DoctorConnect Has Transformed Our Practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of 2019, and it’s been a fantastic addition to our workflow. The software is incredibly user-friendly and has significantly streamlined our patient communication. Appointment reminders, confirmations, and follow-ups are now automated, saving our staff countless hours each week. A special shoutout to our account manager, \[sensitive content hidden\], who has been exceptional in ensuring that everything runs smoothly. \[sensitive content hidden\] attention to detail and dedication to our needs have made the experience even better. I also want to highlight the IT support team, especially \[sensitive content hidden\] who has been instrumental in addressing any technical issues we’ve encountered. \[sensitive content hidden\] quick responses and deep knowledge have made integrating DoctorConnect with our EHR a seamless process. Since implementing DoctorConnect.net, we’ve seen a noticeable decrease in no-shows and an improvement in overall patient satisfaction. The flexibility and customization options are top-notch, and the reporting features provide valuable insights into patient engagement. If you’re looking for a reliable, efficient, and effective way to manage patient communications, I highly recommend DoctorConnect.net. It’s been a game-changer for our practice! Pros What I like most about DoctorConnect is its ability to streamline and automate our communication with clients. The appointment reminders, confirmations, client mass texting, and follow-up messages and reputation management are all handled effortlessly, saving us time and significantly reducing our no-show rate. The customization options are fantastic, allowing us to tailor communications to fit our practice’s unique needs. Additionally, the customer support is outstanding. Cons I can’t speak for everyone’s experience with DoctorConnect or address everyone’s unique software needs, but I can share my own experience. Any negative feedback or concerns about DoctorConnect is not at all reflective of what we’ve encountered. We’ve had nothing but positive interactions with both the software and the support team. In fact, DoctorConnect has some of the best customer service we’ve ever experienced. Their team, particularly our account manager \[sensitive content hidden\] and IT support from \[sensitive content hidden\], has always been incredibly responsive and helpful. For us, DoctorConnect has been a reliable and valuable tool that has truly enhanced our practice. Alternatives considered [Luma Health](https://www.capterra.com/p/176533/lumahealth/) Reasons for choosing DoctorConnect I demoed 10-15 other vendors. We chose DoctorConnect over other vendors because it offered the perfect combination of features, ease of use, pricing and exceptional customer support that we were looking for. Unlike other vendors, for the features our agency needs, they were more expensive for no reason or lacked the features we wanted in one software solution. There may have been more advanced features from other vendors, it just didn't justify the price hike. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Cassandra C. Operations Manager Hospital & Health Care ### "Operations Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2024 We found them several years ago and from start to finish \[sensitive content hidden\] was there every step of the way. When we needed to make changes quick all I have to do is reach out to \[sensitive content hidden\]. I can count on him to get it done. Great communication not only with \[sensitive content hidden\] but also with any IT concerns. Pros Their product is easy, straight forward and does exactly what you need it to do. Cons I wish that our ERH allowed for documents that patients completed go directly to their chart easier then they did. Reasons for choosing DoctorConnect The easy of talking with Ed and making things straight forward and simple Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Maxwell B. Director of Technology Hospital & Health Care ### "Always Growing and Responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 14, 2024 We love DoctorConnect and will continue to use it for a long time! Pros They consistently come out with new features to serve us and our patients better! Cons It could be a little more intuitive on how to set up some of the features. Alternatives considered [Doctible](https://www.capterra.com/p/187669/Doctible/) Reasons for choosing DoctorConnect They worked with us to integrate with our EHR, build custom forms for our patients and staff, and create complex rules for our recare reminders. They've been so helpful these past few years! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EJ Elinor J. Director of Outpatient Business Management Mental Health Care ### "Doctor Connect works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2024 Overall, working with Doctor Connect has been positive. The support to set up the product and ongoing assistance has been helpful. Clients are receiving appointment reminders. Pros Doctor Connect works with Netsmart reliably. The ability to reach out to clients via SMS is very helpful when rescheduling appointments. This software has given the clinics back valuable administrative assistant time. Cons \*No shows have to be manually entered in Doctor Connect. \*The addition and removal of clinicians is manual. \*Unable to run a report to see which clinicians are getting appointments sent out. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 20, 2024 Elinor, thank you for taking the time to share your comments and give honest feedback. It is valuable as we take client feedback seriously to improve the software and your service and support experience. Your active providers are listed on your monthly invoices and the no-show messaging can be automated easily by including Status to the data. We are working on your request regarding the provider adds/terms. As large as your organization is, we understand an improvement would be helpful. MC Margaret C. Operations Manager Medical Practice ### "Great product and great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 We have been with DoctorConnect for many many years. We even tried another reminder system that was included in our EHR but it was terrible. We came running back to DoctorConnect!! Pros DoctorConnect continues to add new and upated features. Super easy to use and you get your moneys worth. Cons I think it's great. Nothing I would change at this time. Switched from [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) They were terrible overall, almost lost us our business with their billing software. Reminders were terrible and our No Show rate increased. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reasons for choosing DoctorConnect It was so confusing and not easy to use. Had a lot of bells and whistles but it was just not easy to use. And.... Very expensive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Ryan M. Office Manager Non-Profit Organization Management ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Doctor connect is a great addition to our agency, it has helped drastically with no shows, and has helped import productivity. Pros ease of use with communication between agency and clients. ability to help time management when sending out mass agency messages to clients. Cons The fact that I have to keep validating I'm not a robot every single log in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 21, 2024 Ryan thank you for taking time to review us! We are grateful for you and your honest feedback. It's great to hear that your revenue has improved by reducing no-shows, intake has become more efficient, and your time management has improved by texting patients and sending TimeBlock and broadcast messages. Although it is frustrating, the login validation is necessary to keep your data secure from AI and human hackers. KB kristy B. PHI director Health, Wellness and Fitness ### "healthcare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Pros The ease of use and the ability to reach hard to reach patients Cons Haven't had any in the last few years. The service has been effortless. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 21, 2024 Kristy thank you so much for taking time to submit a review! It's good to hear that your experience with setting up and learning DoctorConnect was effortless and that you find it easy to use. I love that you're finding it easier to communicate with hard to reach patients. Secure 2-way texting is definitely the way to go! We are grateful for you and our interactions with all of you. KL Kristina L. Special Assistant Medical Practice ### "Doctor Connect Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Pros It was easy to set up on our end. If we had any questions, I could reach out to our contact person. Cons I did not have any issues with Doctor Connect. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 21, 2024 Kristina we appreciate your review! It's nice to hear that your setup and onboarding experience was easy. You were so helpful and kind during the process. We love it when our clients have no issues, as we all work diligently to provide exceptional software and to serve and support our clients well. It's nice to have another IHS facility on board. We look forward to many more years to come. [View all Reviews](https://www.capterra.com/p/131888/DoctorConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs DoctorConnect](https://www.capterra.com/compare/131888-195467/DoctorConnect-vs-Care-Patron) [Vagaro vs DoctorConnect](https://www.capterra.com/compare/131888-153752/DoctorConnect-vs-Vagaro)