--- title: "DoctorConnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoctorConnect Software - reviews, pricing plans, popular comparisons to other Calendar products and more." source_url: "https://www.capterra.com/p/131888/DoctorConnect/" page_type: "product" language: "en" publication_date: "2026-10-10" --- # DoctorConnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoctorConnect ## What is DoctorConnect? DoctorConnect is a comprehensive patient engagement platform built to streamline operations and elevate patient satisfaction. It automates reminders, waitlist management, surveys, recalls, intake and billing. With the addition of ARIA Phase 1 and 2, practices now gain a true AI-powered front desk. ARIA Phase 1 answers and triages calls 24/7, while Phase 2 automates scheduling, rescheduling, and cancellations in real time. Together, they cut call volume, reduce no-shows, and free staff for higher-value work. DoctorConnect integrates easily with existing systems and has 15+ years of proven, HIPAA-compliant reliability—helping practices boost efficiency, patient access, and satisfaction across every touchpoint. ## What is DoctorConnect used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Review Management](https://www.capterra.com/review-management-software/) Recognitions Best ease of use Overall rating Based on 72 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $210 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Scheduling / 2025 - Review Management / 2025 - Telemedicine / 2025 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Telemedicine / 2025 - Therapy / 2025 ## DoctorConnect alternatives Highest Rated [4.8 (1,449)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (297)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131888/DoctorConnect/alternatives/) ## FAQs about DoctorConnect Overview ### What problems does DoctorConnect solve? DoctorConnect solves missed appointments, time-consuming reminder calls, and delayed schedule changes by automating customizable text, email, and voice reminders, confirmations, and two-way patient messaging. Front-desk teams, schedulers, clinic administrators, and multi-location practices benefit from faster rescheduling, targeted outage notifications, centralized appointment status tracking, and more time for clinic preparation. Answer based on 48 reviews Overview ### Which roles and teams benefit most from DoctorConnect? DoctorConnect is most used by office managers, practice administrators, and operations leaders who manage appointment scheduling, patient communications, and day-to-day clinic workflows. Patient services staff, care coordinators, and appointment secretaries use it to send reminders and follow up with patients, while owners and executives monitor operational consistency and patient engagement. Answer based on 72 reviews Overview ### What company size and industries is DoctorConnect built for? DoctorConnect is designed for general family medical, dental, orthopaedic, mental health, multi-specialty hospital, pediatric, urology, and psychology practices, primarily small Medical Practice organizations (87% small businesses; 40% Medical Practice). It also serves Hospital & Health Care providers (27%) and Mental Health Care organizations (16%), with 8% midsize and 5% enterprise reviewers. Answer based on 72 reviews Features and Usability ### What are the key features of DoctorConnect? DoctorConnect includes patient management and appointment scheduling, with automated appointment reminders, confirmations, and rescheduling to support attendance tracking. Its communication features include two-way SMS messaging, patient calls, and mass notifications. Digital intake forms, EMR/EHR integration, dashboards, surveys, and reporting support patient intake, feedback collection, and practice oversight. Answer based on 37 reviews Integrations ### Which third-party tools and platforms does DoctorConnect integrate with? DoctorConnect integrates with 9 third-party platforms, including AdvancedPM, CGM APRIMA, CareTracker Practice Management, MediSoft, ModMed, NextGen, Nextech EHR & PM, Sunrise EHR, and eClinicalWorks. These integrations cover practice management and EHR systems used to connect scheduling, patient records, and administrative workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does DoctorConnect offer? DoctorConnect provides live online sessions, webinars, and documentation for team training. Live online sessions and webinars support guided instruction and group learning, while documentation offers written reference material for self-paced review and step-by-step consultation during setup and ongoing use. Answer based on 9 reviews Getting Started and Support ### What customer support options does DoctorConnect offer, and how do users rate the experience? DoctorConnect offers email/help desk, phone support, and chat. Users generally describe the support team as responsive, helpful, and effective during setup, training, customization, and technical issues. Some users note that IT support is not available around the clock, including limited Sunday coverage, which can delay urgent resolutions until business hours. Answer based on 28 reviews Features and Usability ### How well does DoctorConnect manage patient appointments? DoctorConnect automates appointment confirmations, cancellations, rescheduling messages, and patient outreach, helping clinic staff reduce reminder calls and monitor schedules from one dashboard. Practices value EHR-linked communication and customizable notifications, but some report manual appointment edits, recurring dashboard preferences, and challenges when family members share a phone number. Answer based on 37 reviews Features and Usability ### How well does DoctorConnect handle appointment reminders? DoctorConnect sends automated appointment reminders by text, email, and voice, reducing manual calls and helping practices address no-shows. Front-desk teams value customizable messages and responsive setup support, while some users want more direct control over reminder wording, clearer caller identification, and tighter controls over when reminders are delivered. Answer based on 20 reviews ## Features AI summary Based on 3,037 Calendar reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) DoctorConnect supports all three of the features reviewers value most: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed with timely text updates, and manage bookings more efficiently, allowing teams to improve scheduling accuracy and maintain a more consistent appointment flow. Confirmations/Reminders 4.9 (34) 61.76% of 34 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Appointment Scheduling 4.7 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Schedule appointments via a calendar HIPAA Compliant 5.0 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Online Booking 4.3 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules SMS Reminders 5.0 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Reminders sent via SMS/text message DoctorConnect 94 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Service: Provide a customer-facing app that enables customers to request rides from a taxi or limousine and communicate with taxi company managers. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Digital Intake Forms: Provides digitized intake forms both for patient and physician use - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Dermatologists: Software specialized for dermatologists - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Payment Reminders: Reminders sent for balance/payment due - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Video Consultations: Speaking to a doctor or healthcare professional using online video tools - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (72) 4.7 Based on 72 reviews ## Pricing Value for money 4.7 (66) Basic $210.00 Per Month Value for money 4.7 (66) 4.7 Based on 66 reviews ## Integrations [ ModMed](https://www.capterra.com/p/124590/EMA/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ CGM APRIMA](https://www.capterra.com/p/191955/Aprima-Medical-Software/)[ NextGen](https://www.capterra.com/p/144594/NextGen/)[ CareTracker Practice Management](https://www.capterra.com/p/150294/CareTracker/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (71) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (71) 4.8 Based on 71 reviews ## User reviews Overall rating 4.7 Based on 72 reviews Filter by rating Counts reflect reviews available in this feed. 5(60) 4(8) 3(2) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful PS Patient Services Specialist Patient Services Specialist Used the software for: 3-5 years ### "Upgrade or Downgrade " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 July 20, 2026 Over all I like the concept of DoctorConnect. But this latest "update" isn't the big upgrade they think it is, it's more of a flop in my opinion. Pros Dr. Connect is pretty user friendly, making it easy to send messages promptly to your patients. There is a very small learning curve when you first get started but it's very easy to pick up quickly. Cons I have a few problems with Dr. Connect especially their latest "update" every time you sign in it's like the system has never seen you before all of the settings you placed before are changed back to baseline. I don't care who has confirmed I need to contact the patients who have cancelled or have not confirmed but every single time I have to reconfigure my settings to see just those appointments. I have lost count of the times I have changed the dashboard screen so I could have the confirmation/cancellations/ patient responses at the top but every time I log in I have to fix it again. Then there are the irritating pop ups. The lady icon on the home page always pipes up something about insurance verification. I don't use that feature and it is frustrating that there isn't a way to make her go away except to wait. Then there is the "hide this message" pop up I know the message was hidden from me because I am the one to click the button! Because of these pop ups it takes twice as long to go through the box because you get enough of them built up you can't get at the X behind them! It's a waste of time to click the X that comes with these pop ups because it's just even more effort and time. They don't even have an undo button so what's the point in them telling me the message has been removed. ST Student Student Used the software for: I used a free trial ### "Simple yet effective!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 16, 2019 Overall, I am quite pleased by the product. Would definitely recommend to others Pros Easy to use and effective at what it was designed for. All appointments, patient care and various organisational nightmares in the past are now an easy task Cons Return phone calls should show our phone numbers when the appointment reminders are sent out. Patients are sometimes confused by who is actually calling them. OM Office Manager Office Manager Used the software for: 3-5 years ### "Office Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2022 n/a Pros We find that the system is easy to navigate. You can have it customized to your practice needs. Cons Patients do not view the entire email message and go to our old office. This is not a doctor connect issue. OW owner owner Used the software for: 1-3 years ### "Contract is worthless" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 9, 2022 When I went to cancel as we were changing software systems which had a "built-in" reminder system, I sent the 90 day notification AS PER OUR CONTRACT to cancel and was told it doesn't matter and we would be billed until the end of the contract. So why put a cancellation clause in the contract? Very unhappy with \[SENSITIVE CONTENT\], the customer service account representative. Would not recommend this system. Pros it was okay. Lots of problems with confirmations as our patient demographic is older and not used to texts/emails. Had to leave more messages than it was worth making my staff do extra calling. Cons See above. Difficult to integrate with our current software system making more work DO Director of Adult Community Programming Director of Adult Community Programming Used the software for: 1-3 years ### "Very Impressed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 It has been an absolutely fantastic experience overall. Pros Doctor Connect has made such a positive impact in our daily workflows and processes, has streamlined things, and is extremely easy to use. Their staff are great to work with and respond immediately to any issues we have had (which have been very few). Rozell in particular has been fantastic to work with. He is attentive, responsive, and extremely helpful. I have recommended our affiliates to use this software as well and highly recommend. Cons nothing. it works great and we enjoy using all of the features we have available to us. DO Director of Outpatient Business Management Director of Outpatient Business Management Used the software for: Less than 1 year ### "Doctor Connect works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2024 Overall, working with Doctor Connect has been positive. The support to set up the product and ongoing assistance has been helpful. Clients are receiving appointment reminders. Pros Doctor Connect works with Netsmart reliably. The ability to reach out to clients via SMS is very helpful when rescheduling appointments. This software has given the clinics back valuable administrative assistant time. Cons \*No shows have to be manually entered in Doctor Connect. \*The addition and removal of clinicians is manual. \*Unable to run a report to see which clinicians are getting appointments sent out. CF Chief Financial Officer Chief Financial Officer Used the software for: Less than 1 year ### "DoctorConnect - Efficient and Effortless" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2022 Scheduling efficiency, and identifying areas of strength and areas of improvement within our practice. Pros Extremely user-friendly dashboard and actionable information that allows us to efficiently run our practice Cons Currently is not integrated with our EHR so there is some manual effort to upload schedules DO Director of Operations Director of Operations Used the software for: 3-5 years ### "Top patient engagement software! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2022 Doctor Connect is a easy-to-use platform for medical offices. It's features help reduce no-shows and provides HIPAA compliant messaging features. Anytime our practice has had questions or needed to make specific changes, our account manager has always been there for us. Pros People don't always answer the phone when it rings, so the ability to text patients back and forth is one of the best features! We have found that patients will communicate quicker via text. The Calendar is a great tool to visually see all the appointments on one screen. The Dashboard has very good information at a glance. Cons We don't use all the functions Docter Connect has to offer, however I would like to see our users receiving email notifications of when a patient replies via text. We currently have to keep checking the dashboard. OM Office Manager Office Manager Used the software for: 1-3 years ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2024 Doctor connect is a great addition to our agency, it has helped drastically with no shows, and has helped import productivity. Pros ease of use with communication between agency and clients. ability to help time management when sending out mass agency messages to clients. Cons The fact that I have to keep validating I'm not a robot every single log in. PD PHI director PHI director Used the software for: 1-3 years ### "healthcare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2024 Pros The ease of use and the ability to reach hard to reach patients Cons Haven't had any in the last few years. The service has been effortless. [View all Reviews](https://www.capterra.com/p/131888/DoctorConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs DoctorConnect](https://www.capterra.com/compare/131888-195467/DoctorConnect-vs-Care-Patron) [Vagaro vs DoctorConnect](https://www.capterra.com/compare/131888-153752/DoctorConnect-vs-Vagaro)