# Page 2 | DoctorConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DoctorConnect the right Waitlist solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131888/DoctorConnect/reviews --- DoctorConnect 4.8 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of DoctorConnect ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Joshua L. Operations Manager Mental Health Care Used the software for: 2+ years ### "DoctorConnect Has Transformed Our Practice" August 15, 2024 5.0 We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of 2019, and it’s been a fantastic addition to our workflow. The software is incredibly user-friendly and has significantly streamlined our patient communication. Appointment reminders, confirmations, and follow-ups are now automated, saving our staff countless hours each week. A special shoutout to our account manager, \[sensitive content hidden\], who has been exceptional in ensuring that everything runs smoothly. \[sensitive content hidden\] attention to detail and dedication to our needs have made the experience even better. I also want to highlight the IT support team, especially \[sensitive content hidden\] who has been instrumental in addressing any technical issues we’ve encountered. \[sensitive content hidden\] quick responses and deep knowledge have made integrating DoctorConnect with our EHR a seamless process. Since implementing DoctorConnect.net, we’ve seen a noticeable decrease in no-shows and an improvement in overall patient satisfaction. The flexibility and customization options are top-notch, and the reporting features provide valuable insights into patient engagement. If you’re looking for a reliable, efficient, and effective way to manage patient communications, I highly recommend DoctorConnect.net. It’s been a game-changer for our practice! Pros What I like most about DoctorConnect is its ability to streamline and automate our communication with clients. The appointment reminders, confirmations, client mass texting, and follow-up messages and reputation management are all handled effortlessly, saving us time and significantly reducing our no-show rate. The customization options are fantastic, allowing us to tailor communications to fit our practice’s unique needs. Additionally, the customer support is outstanding. Cons I can’t speak for everyone’s experience with DoctorConnect or address everyone’s unique software needs, but I can share my own experience. Any negative feedback or concerns about DoctorConnect is not at all reflective of what we’ve encountered. We’ve had nothing but positive interactions with both the software and the support team. In fact, DoctorConnect has some of the best customer service we’ve ever experienced. Their team, particularly our account manager \[sensitive content hidden\] and IT support from \[sensitive content hidden\], has always been incredibly responsive and helpful. For us, DoctorConnect has been a reliable and valuable tool that has truly enhanced our practice. Alternatives considered [Luma Health](https://www.capterra.com/p/176533/lumahealth/) Reason for choosing DoctorConnect I demoed 10-15 other vendors. We chose DoctorConnect over other vendors because it offered the perfect combination of features, ease of use, pricing and exceptional customer support that we were looking for. Unlike other vendors, for the features our agency needs, they were more expensive for no reason or lacked the features we wanted in one software solution. There may have been more advanced features from other vendors, it just didn't justify the price hike. Review Source CC Cassandra C. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Operations Manager " July 5, 2024 5.0 We found them several years ago and from start to finish \[sensitive content hidden\] was there every step of the way. When we needed to make changes quick all I have to do is reach out to \[sensitive content hidden\]. I can count on him to get it done. Great communication not only with \[sensitive content hidden\] but also with any IT concerns. Pros Their product is easy, straight forward and does exactly what you need it to do. Cons I wish that our ERH allowed for documents that patients completed go directly to their chart easier then they did. Reason for choosing DoctorConnect The easy of talking with Ed and making things straight forward and simple Review Source EJ Elinor J. Director of Outpatient Business Management Mental Health Care Used the software for: 6-12 months ### "Doctor Connect works" June 10, 2024 5.0 Overall, working with Doctor Connect has been positive. The support to set up the product and ongoing assistance has been helpful. Clients are receiving appointment reminders. Pros Doctor Connect works with Netsmart reliably. The ability to reach out to clients via SMS is very helpful when rescheduling appointments. This software has given the clinics back valuable administrative assistant time. Cons \*No shows have to be manually entered in Doctor Connect. \*The addition and removal of clinicians is manual. \*Unable to run a report to see which clinicians are getting appointments sent out. Review Source Response from Adtel International June 20, 2024 Elinor, thank you for taking the time to share your comments and give honest feedback. It is valuable as we take client feedback seriously to improve the software and your service and support experience. Your active providers are listed on your monthly invoices and the no-show messaging can be automated easily by including Status to the data. We are working on your request regarding the provider adds/terms. As large as your organization is, we understand an improvement would be helpful. MB Maxwell B. Director of Technology Hospital & Health Care Used the software for: 2+ years ### "Always Growing and Responsive" June 14, 2024 5.0 We love DoctorConnect and will continue to use it for a long time! Pros They consistently come out with new features to serve us and our patients better! Cons It could be a little more intuitive on how to set up some of the features. Alternatives considered [Doctible](https://www.capterra.com/p/187669/Doctible/) Reason for choosing DoctorConnect They worked with us to integrate with our EHR, build custom forms for our patients and staff, and create complex rules for our recare reminders. They've been so helpful these past few years! Review Source MC Margaret C. Operations Manager Medical Practice Used the software for: 2+ years ### "Great product and great price" June 6, 2024 5.0 We have been with DoctorConnect for many many years. We even tried another reminder system that was included in our EHR but it was terrible. We came running back to DoctorConnect!! Pros DoctorConnect continues to add new and upated features. Super easy to use and you get your moneys worth. Cons I think it's great. Nothing I would change at this time. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing DoctorConnect It was so confusing and not easy to use. Had a lot of bells and whistles but it was just not easy to use. And.... Very expensive. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) They were terrible overall, almost lost us our business with their billing software. Reminders were terrible and our No Show rate increased. Review Source VS Veronica S. Director of Operations Medical Practice Used the software for: Less than 6 months ### "Director of Operations" May 31, 2024 5.0 Pros Easy for staff to use and learn. \[sensitive content hidden\] was easy to work with. Cons I don't have any issues at this time. Thanks Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) The lack of support the previous vendor gave us. Review Source AH Abigail H. Clinical Director Mental Health Care Used the software for: 2+ years ### "Useful features and intuitive design" August 21, 2023 5.0 The customer support is excellent and I highly recommend DoctorConnect for its features, support, and customizability. Pros The feature our practice finds most useful is the ability to send forms to patients. This feature was particularly useful during COVID, and we still utilize it to this day. Depending on your EHR system, the forms get automatically uploaded to the patient's chart. Cons The pricing is a bit high for the product, however the product is worth is due to the intuitive design and EHR integration. The price is not so worth it if it does not integrate with your EHR. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) The appointment reminders in Valant did not have all the features we needed. Review Source KS Kari S. Director of Adult Community Programming Mental Health Care Used the software for: 1-2 years ### "Very Impressed " January 11, 2023 5.0 It has been an absolutely fantastic experience overall. Pros Doctor Connect has made such a positive impact in our daily workflows and processes, has streamlined things, and is extremely easy to use. Their staff are great to work with and respond immediately to any issues we have had (which have been very few). Rozell in particular has been fantastic to work with. He is attentive, responsive, and extremely helpful. I have recommended our affiliates to use this software as well and highly recommend. Cons nothing. it works great and we enjoy using all of the features we have available to us. Reason for choosing DoctorConnect the ease of use, compatibility with our EHR, helpfulness and professionalism of the staff we interacted with, the price, and the system options and customizability Review Source CR Charlie R. Chief Financial Officer Medical Practice Used the software for: 6-12 months ### "DoctorConnect - Efficient and Effortless" January 14, 2022 5.0 Scheduling efficiency, and identifying areas of strength and areas of improvement within our practice. Pros Extremely user-friendly dashboard and actionable information that allows us to efficiently run our practice Cons Currently is not integrated with our EHR so there is some manual effort to upload schedules Review Source SM Shannon M. Director of Operations Medical Practice Used the software for: 2+ years ### "Top patient engagement software! " December 20, 2022 5.0 Doctor Connect is a easy-to-use platform for medical offices. It's features help reduce no-shows and provides HIPAA compliant messaging features. Anytime our practice has had questions or needed to make specific changes, our account manager has always been there for us. Pros People don't always answer the phone when it rings, so the ability to text patients back and forth is one of the best features! We have found that patients will communicate quicker via text. The Calendar is a great tool to visually see all the appointments on one screen. The Dashboard has very good information at a glance. Cons We don't use all the functions Docter Connect has to offer, however I would like to see our users receiving email notifications of when a patient replies via text. We currently have to keep checking the dashboard. Review Source AB Anna B. IT Business Analyst Hospital & Health Care Used the software for: 2+ years ### "DoctorConnect Reminders" September 13, 2021 5.0 DoctorConnect has allowed us to decrease client no show rates and has allowed staff members that were previously doing reminder calls to focus on other business processes. The vendor has worked with us on several customizations specific to our business. We started out with 3 separate states and continue to deploy to additional states. They were able to accommodate our request for scheduling/reminders for a stand-alone implementation that doesn't pull reminders from an electronic health record management system. Pros Implementation was very easy. The sales manager and support staff are very professional, responsive and friendly. Bulk messaging is a huge selling point for us. They provide excellent end-user training at implementation. Cons A robust end-user documentation is not provided and would be helpful. Reason for choosing DoctorConnect n/a Review Source CM Chyrel M. Office Manager Mental Health Care Used the software for: 2+ years ### "Best Software" December 13, 2022 5.0 Love the software and \[SENSITIVE CONTENT\] has been awesome as the contact person. This has helped our office with NoShows alot. Love the texting option as well. Pros Very easy to use and navigate the system. Reduces Noshows and reminders are great in our business. Cons when I have access on my phone it's small and cannot read Review Source Response from Adtel International December 15, 2022 Thank you so much for taking the time to share your feedback. We appreciate every opportunity to serve you. Glad the secure texting has been a helpful addition. CW Camille W. Administrator Medical Practice Used the software for: 2+ years ### "Doctor Connect is Easy to Use" December 13, 2022 5.0 Great customer service. Flexible messaging options. Easy to use. Pros Appointment reminders are easily customizable. Cons Documents aging functionality is not working (only needs form once a year...patients are getting it every visit). Causes us and our patients extra work. Review Source Response from Adtel International December 19, 2022 Camille, thank you so much for taking the time to write a review. You have been a loyal customer for over 5 years, and we appreciate you and your staff so much. We are glad you find our features a help to improve efficiency, especially when finding good employees is difficult. IT is correcting the Digital Docs aging. KS Kim S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "5 star software program!!" September 9, 2021 5.0 This program has freed staff up to do other work. Many hours were spent doing reminder calls! Pros This software is great for appointment reminders!! Also has the ability to free text patients back and forth! This allowed us to have patients check in via text from the parking lot during the covid pandemic. Many of the software programs we looked at did not offer this option. The customer support has always been very prompt. Cons The main issue we have with the software is not being able to change our reminder messages in house. However our support person is always extremely prompt at changing them for us! Review Source DMCH Dr Marilyn C H. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Contract is worthless" February 7, 2022 3.0 When I went to cancel as we were changing software systems which had a "built-in" reminder system, I sent the 90 day notification AS PER OUR CONTRACT to cancel and was told it doesn't matter and we would be billed until the end of the contract. So why put a cancellation clause in the contract? Very unhappy with \[SENSITIVE CONTENT\], the customer service account representative. Would not recommend this system. Pros it was okay. Lots of problems with confirmations as our patient demographic is older and not used to texts/emails. Had to leave more messages than it was worth making my staff do extra calling. Cons See above. Difficult to integrate with our current software system making more work Review Source AS Alicia S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Review" December 15, 2022 4.0 As with any technology there are glitches and bugs but customer service rep is responsive and helpful. Pros The ease of sending out appointment reminders and surveys instead of having to manually call patients. Cons There have been quite a few issues to work out in the past couple months as to why patients are not getting calls/texts or surveys for specific Providers are not being received. Review Source TH Tricia H. Practice Manager Medical Practice Used the software for: 1-2 years ### "Doctor Connect " September 14, 2021 5.0 We were very happy with the implementation of this product. All of the people that we worked with were so helpful and kind. Rozell was so timely in getting information to and from us and assisting each step of the way with the implementation. When we have questions or any issue, it is addressed immediately by the support staff. It was a very seamless implementation. We are very pleased. Pros This product was easy to deploy, is easy to use and is such a great way to communicate with our patients. Doctor Connect allowed us to better connect with patients while saving us time by eliminating daily confirmation calls to patients. We are able to send forms immediately and they are completed by the patient and returned to us automatically. Cons I don't have any complaints about the software and have not heard of any from staff. Review Source EG Emily G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "All offices need this!" June 3, 2021 5.0 Doctor Connect has helped remind patients of appointments, get new patients scheduled, and received messages from our patients! We Love it! Pros I like the ease of using it & the support team! They answer & fix anything immediately while going above & beyond to be helpful! Cons I do not dislike anything about this software! I would tell anyone to get this product! Nothing negative to say! Review Source EC Emmett C. CEO Medical Practice Used the software for: 2+ years ### "Doctor Connect Review" October 21, 2020 5.0 Overall, it has been a very good experience. Ed Erby reaches out to the office frequently to make sure that we don't have any problems and customer service is very responsive to our needs. Pros Ease of use and functionality to reach patients. This software has reduced the practice's no shows by over 60% and is cost efficient. Cons Had to get stand-alone version because no patch was available for my EHR at the time program was implemented. Reason for choosing DoctorConnect Doctor Connect offered the best value spanning multiple platforms to connect with patients; phone, text and email. They also appeared to be genuinely concerned regarding fixing our no show problem. Review Source AC Amy C. office manager Hospital & Health Care Used the software for: 2+ years ### "ADD/ADHD Diagnostic & Treatment Center" September 13, 2021 5.0 Pros Organized, easily accessible, fast & efficient, convenient. Cons inconsistent at time, will say patient rescheduled when patient did not reschedule. Review Source MK Megan K. Sr. Director Patient Access & HIM Hospital & Health Care Used the software for: 1-2 years ### "CARTI Feedback" September 8, 2021 5.0 They are fast to help when we run into issues. Patients like it. We have a very complex scheduling system and we use many different EMR's between different specialities and Doctor Connect always finds a way to work with us. Pros My team loves that they can easily text back and forth with patients and resolve their issues without having to pick up the phone. When they are in clinic all day it makes communicating easier. Cons I really do not have anything to complain about. Review Source iM ifeoma M. office manager Medical Practice Used the software for: 1-2 years ### "review" December 17, 2022 5.0 great, \[SENSITIVE CONTENT\] is the best human being in the planet. I really mean it. Pros everything in the software is great fast-paced and innovative nature Cons nothing that affects me. everything in the software is great fast-paced and innovative nature Review Source MB Melinda B. Administrator Medical Practice Used the software for: 2+ years ### "Great Software" September 22, 2021 5.0 Pros I like that the staff can communicate with patients about their appointment. They can reschedule or cancel by text if needed. Cons I would like to see reviews and surveys part our our package Reason for choosing DoctorConnect They could not do appointment reminders Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) They lied Review Source AV Angela V. supervisor Mental Health Care Used the software for: 2+ years ### "Great Service" December 21, 2022 5.0 Pros This product is very easy to use and user friendly Cons The ability to obtain 2 signatures on documents- not yet able to to do this Review Source JG Jennifer G. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "McNaughton Plastic Surgery " October 8, 2020 5.0 5-star all the way!! Customer service with our account manager was nothing less than perfect! Pros Everything, our clinic needed an appointment reminder system that offered two-way integration with our EMR (Nextech) and were also looking for patient satisfaction surveys that would meet criteria with MIPS. DoctorConnect provided both of these things and more. Our account manager easily explained the entire system and all it offered as well as set us up quickly. DoctorConnect is also the most cost-effective software for all it offers. Our practice is extremely happy with the software! Cons I have nothing I don't like about this software. Reason for choosing DoctorConnect We researched SEVERAL alternative products before choosing DoctorConnect. What really led us to choose DoctorConnect is all the products they offer with 2-way integration to our EMR, the patient satisfaction surveys and their "check-offs" for MIPS. They were also the most cost-effective software for everything offered. Review Source Response from Adtel International October 21, 2020 Thank you for your wonderful review! We try to be careful to ask the right questions to insure the software meets your needs. We are so pleased you were happy with the quick, easy set up. 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