# Page 3 | DoctorConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is DoctorConnect the right Waitlist solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131888/DoctorConnect/reviews --- DoctorConnect 4.8 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of DoctorConnect ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Raquel S. Administrative Supervisor Mental Health Care Used the software for: Less than 6 months ### "FGC review of DoctorConnect" September 10, 2021 5.0 Our overall experience has been outstanding, from the product demonstration to where we are now. Everything works as it should, we have decreased our no show rate and consumers love that they can get a text or an email to remind them of their appointments. Pros The feature I like the best is having the ability to two-way text with our consumers. Cons Our previous system was very outdated and had a lot of flaws. When we began using DoctorConnect is was a major upgrade for us. I do not have one complaint about them, I love all of the feature we are using so far! Reason for choosing DoctorConnect DoctorConnect had the features we were looking for and is very user friendly Review Source SG Sylvia G. HR Manager Hospital & Health Care Used the software for: 2+ years ### "Great customer service" September 11, 2021 5.0 Great experience. Pros Customer Service and reliability. When changes are needed, they are made very quickly. Cons There is nothing I dislike about the product. Review Source KS Kaela S. Manager Hospital & Health Care Used the software for: Less than 6 months ### "DoctorConnect is the best! " July 26, 2021 5.0 Pros The customer service at DoctorConnect has been my favorite part. Any and all requests I make are addressed immediately with precision and excitement. The actual program has increased our confirmation rate ten-fold. DoctorConnect has been a great addition to our office and I am so thankful I found them. Cons There has not been anything about the product I haven't liked. Review Source SG Sheri G. Clinical Practice Manager Mental Health Care Used the software for: 6-12 months ### "Best customer service! " June 29, 2022 5.0 Pros It is very easy to navigate. They have the BEST customer service!! They always attend to any issues that may arise immediately and always fix to our satisfaction. Cons Nothing at this time. We are overall very happy with this product. Review Source Response from Adtel International June 30, 2022 We appreciate your business Sheri, and we hope to continue to benefit your practice for years to come. JP Joann P. Office Manager Medical Practice Used the software for: 2+ years ### "Always a positive experience with the team at Doctor Connect. They are pleasant and receptive." April 25, 2018 5.0 Pros It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible. Cons the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder. Review Source PF Pat F. Practice Administrator Medical Practice Used the software for: 6-12 months ### "WOW! That's the best I can instantly come up with. It has streamlined the office tasks tremendously." November 16, 2017 5.0 Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income. Pros Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied. Review Source CG Cindy G. Practice Manager Medical Practice Used the software for: 6-12 months ### "Love this software! Very user friendly and Rozell our rep is outstanding! " April 12, 2018 5.0 We are now saving staff time from having to make these individual calls to the large volume of patients seen daily within our practice. The secretarial staff is now making better use of their time in preparing the physician clinics. Pros The functionality of being able to do an emergency blast to all patients within the doctors schedule when the office has to be closed for inclement weather. Used it and it worked great! Cons Haven't had any cons that I've faced yet! Any hiccups that occurred when we were first loaded and began using were immediately taken care of. Very impressed. Review Source VR Verified Reviewer Front Office Manager Used the software for: Less than 6 months ### "Awesome " June 18, 2018 5.0 Pros I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient. Cons So far so good. I have no complaints at this time for this software. Hopefully it will stay that way. Review Source GB Glen B. Owner Used the software for: 2+ years ### "WE have Used Dr Connect for several years with wonderful Results" April 13, 2018 5.0 Pros WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective Review Source HS Harneel S. QI Program Analyst Medical Practice Used the software for: Less than 6 months ### "Efficient and Easy To Use!" September 8, 2021 5.0 Pros The integration process was seamless and \[SENSITIVE CONTENT\] built our custom reminders for us very easily. She is wonderful and always quick to answer any questions we have. The training process was quick and we were live with appointment reminders the day of training! Cons N/A - DoctorConnect is a great platform and very easy to use! Review Source GC Gia C. Office Manager Used the software for: 6-12 months ### "We loved this program from the beginning! This was exactly what we were looking for! " April 16, 2018 5.0 Pros This program is beyond easy to use!! The training was super easy. Training others on the program is easy. It works with our EHR system! Cons Not being able to change a phone number in real time. Sometimes we realize the ph number change and when we want to change and reset the number we cannot. It would be nice to have this function! Review Source AD Ann D. Nurse, Office Manager Medical Practice Used the software for: Less than 6 months ### "DoctorConnect greatly INCREASED our patient numbers and greatly DECREASED our "No-Shows"!" September 27, 2018 5.0 "No- shows" have dramatically declined and patients tell us how much they appreciate getting a text or email (vs. the standard "day before call reminder" we always did in the past)! Pros 1\. The price and the fact that for low cost we could improve the bottom line so easily. 2. Dr Connect will call, email, text our patients both 3 days prior AND the day before! Patients can also tell us which type of connection reminder they prefer. 3. Catherine Samples (support @ DoctorConnect) was patient, understanding, truly figuring out our office's particular needs. And she was ALWAYS available right away when we called! Cons It took a little time to link it up with our own scheduling software, but it has been done! Review Source AO Alex O. Movement Therapist/Manager Medical Practice Used the software for: 2+ years ### "Setting up software " June 25, 2018 5.0 Pros What I like the most is the coustmer support that Catherine Samples provide to our staff. She helped our company set up the software and made sure that we used every aspect of Doctor Connect. Cons Our company has been using this product for 3 years and I do not have one thing that I dislike from this product. Review Source MH Monica H. Office Manager Medical Practice Used the software for: Less than 6 months ### "Why didn't we make the switch sooner?!?" September 24, 2019 5.0 Pros Switching our reminder call software to Doctor Connect was EASY and QUICK! Our director of sales (Catherine) was fabulous and made the process seamless. The dashboard for Doctor Connect is user friendly and the staff loves it! I wish we made the switch years ago!! Cons I haven't found anything yet that I don't love! Review Source AM Amanda M. Business Manager Used the software for: 6-12 months ### "Cuts down phone calls for us by several hours" November 16, 2017 5.0 Pros Us not having to physically call the patients but allowing Dr. Connect to do this. If we need help we can reach out via email and someone will contact us within 1 day. Review Source HA HANADI A. Office manager Medical Practice Used the software for: Less than 6 months ### "Our representative knowledge and easy to reach" February 1, 2019 5.0 So far so good , no complaint. Pros It looks like our secretaries were able to navigate on their own after the one time conference call we had, system is easy to understand , which is very helpful in our busy schedule . And I know the girls were happy about the ability to communicate with patients instantly without using the phone. Cons Not applicable yet. We haven't ventured enough to see flaws. Review Source Response from Adtel International February 5, 2019 Thanks so much for sharing your experience online. We know we wouldn't be here without our customers, so we strive to make every interaction memorable (in the best ways!). MW Michelle W. Manager Used the software for: Less than 6 months ### "Effective, Friendly, Fast and Affordable!" May 2, 2017 5.0 Pros We love the affordability of Doctor Connect ! Couldn't be happier with the super friendly customer support of my wonderful sales Rep. Her staff training has been of great benefit to our Family Medical Practice. Cons Wish there was more I.T support available on Sundays . However, the issue was resolved quickly on Monday morning. Review Source TG Tammie G. Office Manager Used the software for: Less than 6 months ### "Still getting to know the processes" April 17, 2018 3.0 Less no show appointments Pros Lets you know what patients want to reschedule days before appointment. Opens schedule for new appointments Cons Patients get calls on Sunday's after 7:00 pm Example P Ross apt 4-13-18 received two calls on a Sunday after 7:00 pm. Please remove calls after 3:00 on Sundays Review Source LD Leah D. Coding & Analytics Hospital & Health Care Used the software for: Less than 6 months ### "Good Product" January 11, 2019 5.0 Pros This software has really helped our practice reduce the no-show rate. It's easier for our patients to communicate with our scheduling staff. Cons It would be wonderful if admin users could see activity reports on specific users. Review Source MB MERAJUL B. Student Medical Practice Used the software for: I used a free trial ### "DoctorConnect Review" October 25, 2019 5.0 My overall experience is best as my day to day work becomes easier by using it. Pros Doctors are called the second God. And this software proves that true. Doctors are connected with general people very easily by it. Very good response. Cons If it can be added that, on call doctor available where net connection is slow or not available, That could be best. Review Source DP Diane P. Medical assistant Hospital & Health Care Used the software for: Less than 6 months ### "Doctor connect" April 7, 2021 5.0 Pretty user friendly, you can connect to a doctor from the comfort of home Pros I’ve recently been using this app since the pandemic, I do telehealth calls & it’s very convenient Cons Haven’t experienced any problems so far highly recommended Review Source Talk to a Capterra advisor for free and get results within 15 minutes.