Infusionsoft

Infusionsoft

4 / 5 607 reviews

Who Uses This Software?

Small businesses (SMB) looking to simplify their sales and marketing processes. CRM, email marketing, lead nurturing, e-commerce and more.


Average Ratings

607 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Starter: $99 Essentials: $199 Complete: $299
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Infusionsoft
  • www.infusionsoft.com
  • Founded 2001
  • United States

About Infusionsoft

Infusionsoft is a cloud-based sales and marketing platform trusted by 125,000 small business users. The platform brings Customer Relationship Management (CRM), Marketing Automation, and E-Commerce together in one centralized system, so small businesses can deliver personalized sales and customer service experiences and close more business. Infusionsoft is currently offering 50% off for the first 3 months. Watch the demo now to see how it can help your small business.


Infusionsoft Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Infusionsoft Reviews Recently Reviewed!


Capterra-loader

Great Little CRM for Beginners-Moderate

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: CRM/ Marketing automation tools are a dime a dozen. This is another one of those. Its very user friendly if you have used any of the others like activecampaign or hubspot you can use this.

Cons: It doesn't do much to set itself apart from the other platforms that compete in this space. There needs to be more 3rd party integrations.

Capterra-loader

InfusionSoft gave us everything we needed

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We used InfusionSoft to run marketing and ticket sales for a large conference. Being able to tie multiple features together in one system was extremely useful.

Cons: Was not the greatest for ticket sales, as we had to create a product and it did not have the check in features we usually use.

this is a good product but lacks sophistication and pricing could be improved for small SMBs.

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: it's simple to use and very good for a business that's just launched, so as to get the CRM function get going.

Cons: pricing could be improved and more pricing plans. it also lacks sophistication and integration and other features

An integral solution for CRM and Automation

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Offers many of the most important options for tracking your campaigns.
- It is absolutely customizable
- It is recommended to handle the autoresponders.
- All services are completely and impeccably integrated.

Cons: - Experience is needed to be able to make the personalization and get the most out of the service. You must have advice when you start with the service.
- It's expensive. If your budget is limited, you should explore similar options.

Overall: I recommend it only if you have the knowledge or the advice to implement it and the amount of movements in sales and campaigns that justify the investment.

Great software but there is a learning curve.

May 14, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how it integrates, yet INFS doesn't do a great job of showing those integrations. Also, some of the marketing workflows are complicated and require a lot of practice before they are just right.

Cons: The learning curve and the support for its integrations. Also, the CRM part is pretty lackluster and doesn't hold up to the rest of the automation product. We use something else on top of it for the CRM.

Overall: Automation is great. CRM needs some work, telephone support people just couldn't figure it out.

Its great. The ease of setting up a sales page is great and the customizing options make it smooth

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: All of the customization really made it easy to use. Having nearly every option for email campaigns and sales marketing, overall a great product!

Cons: The price can be a bit pricy as compared to many of the other competitors like Click Funnels and Adobe Spark. That can be deterring for many small business owners.

Powerful but hard to use with hidden costs and extra training needed. Plan to spend some time and $.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Combine Sales and marketing automation in a single tool. This tool has most of what you want for a small business so you don't have to spend time manually working with your email lists. We set up a complicated campaign that triggers automatically if a contact is added to a list. It was very complicated and Very cool.

Cons: They don't tell you that they charge for an hour to train you and set up your first campaigns. If you have very simple campaigns like a simple newsletter, this might not be a big deal but for anything complicated, you will need their help and could hire a good lawyer for the same price.
It is also hard to learn all the details so you will need training which is an additional cost.

Overall: Marketing and sales automation That is pretty good once you get it working.

Capterra-loader

I had heard from several clients that told me Infusionsoft was hard to use... but I gave it a try

May 11, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Visual representation of process flows was good. After 2 months of training I was able to set up a fairly good system for my business.

Cons: The deal breaker was the invoicing. I could not figure out a way how to create invoices that would bill my clients by the hour (or more specifically for a fraction of an hour. The workarounds suggested by Infusionsoft support were untenable. After many hours and dollars invested I switched to another system. It was also about 6 times more expensive than the system I am using now (Podio)

streamlines the online sales and markenting process and saves a lot of time

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is a simple, safe and reliable tool; that allows me to sell my products online and manage the sales opportunities of my business thus saving a lot of time

Cons: the internet connection is essential but I do not have a good connection and it is a little complicated for me to use this software

streamlines sales in how many to business entrepreneurs, small and medium enterprises online

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it facilitates to sell my products to me by Internet, automates all the processes of marketing and sales; and it allows me to save a lot of time and money on repetitive tasks

Cons: I love this application but it is difficult for me to use it because the internet is needed to be able to use this fundamental tool and my internet connection is not very good and it gets out of hand

Not the best option in the world for the price...

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: It does have a very feature rich platform. It does pretty much everything that the other platforms do and I have to say it does it pretty well.

Cons: The price is really what gets me here. I can get all the same features at a much better price from my current provider. I tested this one to see where it fell. I am sure if I was a huge corporation it might make more since with all their integration options but this just wasn't the right fit for our company.

Regular use for contact forms through WordPress

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: For me it has always been easy to use, I get tags easily and I place them in the WordPress contact form and then I never have to worry about it.

Cons: I can only use one Infusionsoft account on a website, so it makes it difficult to keep track of the numerous different clients who I need to track

Overall: Simple tracking of contact forms that are submitted through the WordPress website

Everything and more

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love how the customer service is there to help every step of the way.

Pros: All you need for a small business and more ! Lots of features, now you can communicate with your contacts via email or text and help you track things down. Amazing customer service

Cons: Lots of features not enough training, a little confusing at first but once you learned it your good to go.

Terrible Experience

May 09, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I liked that there were so many features to use with. It's really secure which I liked about it. There were hardly noticeable bugs, but overall it's a ok product.

Cons: The UI is really confusing and I stopped using it after my employees asked me what this and what that was.

So much pain in understanding the core of this software!

May 09, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I was searching for professional CRM, Email Marketing platform which will enable me to make my job done more faster and at scale. I was impressed by the features Infusionsoft has and advertise! Till today I cannot get my job done with Infusionsoft because it is so complicated even to install an application at this software!

Cons: The user interface is complicated. It is not intuitive and i have to invest additional time to read manuals. There are unusual things to do like installing internal apps and connect them with the core software to work. Additionally, I need to configure all of this internal application in order to work! This is insane! On top of this Infusionsoft is the most expensive software for online marketing on the market today!

I really did not like this software

May 09, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I only liked the idea of that the software infusionsoft could do for my company. Nothing else was superb to me at all.

Cons: I did not like that the software makes it seem so easy to use when they advertise it. You quickly find out that the software has so many aspects to it, that it is hard to use. There are so many upgrades and things that you will need later that it is ridiculous.

The best in the Market.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No matter what you are planning to manage of your business, or what type of business you are running, Infusionsoft has the solution for you. It is such a complete CRM that you can rely on it for a long term expanding business.

Cons: It is a bit costly where a lot of people avoid it on small scales, they should present some basic packages for startups.

Advertising at its Best!

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It is good that you can send email blasts to all or selected customers about things that are going on in your company. Like the feature that one contact can be connected to multiple contact lists.

Cons: I wish that they would increase the limit of characters on custom fields so that you can be as detailed as needed and get a clear message across.

This is a highly complex solution for teams without a clear alternative.

May 09, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like how robust of a platform it is and just how customizable it can be. I also believe that's its greatest weakness as well.

Cons: Because of how robust of a platform it is, only a fraction of users get the full use from it. If you're going to spend money to have a team implement it, there are better workarounds using SMTP servers that save a lot of money in the process. This software fits in an obsolete pocket where the complexity alone (and the separation of the decision makers from the actual implementation) keeps the market here where there are cheaper and better alternatives.

It was great the service was excellent unfortunately the product itself was just OK

May 09, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The enormous amount of customization, the service you get and the features you can use are excellent.

Cons: The price is not very reasonable. Then again we werent really using all the features mainly just the campaigns

Capterra-loader

Great all in one software with a bit of a learning curve

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That I am able to house my CRM, autoresponder, marketing automation, e-commerce, and affiliate platform all from the same software which means that automatically all of those pieces work together flawlessly.

Cons: There is definitely room for improvement in the e-commerce area of Infusionsoft. I am disappointed that the storefront is so limited in that capabilities to only show certain offerings. In my opinion, this creates an additional step for those who don't what every single item they sell or have available to be shown, and for the price of the software, they should really be improving on the function of the e-commerce system.

Overall: I have multiple divisions of my company and am able to market to specific segments appropriately with little headache. The time saved in having e-commerce, CRM, automation, and affiliate platforms contained within has saved time and money. I am really hoping Infusionsoft steps up their game in the next year.

An effective email marketing and CRM tool

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Recommended if you are looking for a higher performance and visibility in your organization.

Pros: - Infusionsoft keeps a complete trail of every purchase made, action taken for leads on a single platform. - You can easily send automated marketing emails to prospect, send followup trails. - Along with an effective product, Infusionsoft is backed up with a very strong customer support which is a key aspect if you are planning to buy a productive tool, they provide every mode of support i.e, through telephonic, chat, emails. - Now to check if my organization is making a health progress over the time, we rely on detailed sales and marketing support, the reports are very definite.

Cons: Yes, Infusionsoft falls on the expensive side, which is a challenge when we initially opt for it, but when it comes upto the ROI, it worth every penny.

Capterra-loader

Love Affiliate Backend of Infusionsoft

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am an influencer/ affiliate for a few companies that use Infusionsoft for marketing, and its simple and easy to login and retrieve affiliate links, and download eBooks.

Cons: I looked into Infusionsoft for my own online biz, and the expensive price point turned me off, and I did not invest due to the price.

Capterra-loader

Industry-leading and Super Powerful, but Huge Learning Curve and Constant Bugs to Deal With

May 07, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Unrivaled ability to customize EVERYTHING related to your e-mail campaign, funnels, and e-mail list recipients. You can split up your list into any number of segments, and create unlimited funnels, A/B tests, campaigns, and whatnot.

Cons: This unmatched flexibility is tempered by a very steep learning curve. It will take quite a bit of research, combined with trial and error, to set up your existing list on their software (a service they also offer at a price, or for free on the more expensive plans). Be sure to test everything once you go through and setup/import all of your campaigns, as you don't want to accidentally send e-mails to wrong segments of your list, or send to users that you have removed from certain segments (something that I have done before), which could open you up to spam flagging. Too many spam flags, and Infusionsoft will ban your account, so be careful!

Also, it is very expensive -- more than almost all of the competition.

Capterra-loader

Infusion soft is a great tool to organize your customers and possible customers.

May 07, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that Infusionsoft soft integrates with merchant account vendors and you can process transactions directly from Infusionsoft.

Cons: Infusionsoft is complicated to learn, It could be more user friendly. Things can get confusing when you are starting to use it.

Overall: Being able to organize every single contact person and add all the notes that I need to access.

GREAT PROGRAM!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ABSOLUTELY LOVE THIS PROGRAM! EVERYTHING YOU NEED IS IN THIS HANDY WELL PUT TOGETHER PROGRAM! SO SIMPLE!

Cons: I HAVE NO CONS FOR THIS PROGRAM! ONLY PROS! I ENJOY USING IT. PLACING PATIENTS INFORMATION IS SIMPLE AND EASY.

InfusionSoft revolutionized my customer contact!

May 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I now have a place that handles all of my customer data in one place! I can have my customers fill out information through my website and automatically their info will be sent into my CRM and an email will be sent welcoming them to my website. On top of all of that, I can now have them also purchase my product subscription through InfusionSoft. There is no need for me to keep track of all of my data across multiple platforms. It has saved me time and money. I'm still learning more and more features that speed up my business every day.

Cons: Trying to discover how to accomplish certain tasks is a little daunting in the beginning. There has been a slight lag time between executing tasks (for example setting up an order form in my eCommerce area), and then being able to actually have it show up properly on my back end. It was a little confusing for me at first. Now I just expect to have to wait a few minutes for things to work properly.

Overall: It centralized all of my data and allowed me to automatize many processes that I had to perform manually before.

Excellent Platform for Email Marketing

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an extremely easy platform to use for email marketing. I started using this as my first email software provider had too many tedious intricacies when creating a campaign.

Cons: I don't have too many negatives to share about infusion soft as my experience has been a good one thus far.

Amazing and fantastic

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CRM that this software offers to my agency and is able to help us grow using this software with the features the software has!

Cons: The software is very expensive in my mind and I feel as if the should make the dashboard a little better and easier to use! Or have more training videos!

For the most part, a great marketing tool. Lots of users and user-consultants so always an answer.

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automating my email and sales efforts. I can run whole businesses on this thing. Just set it and go.

Cons: The learning curve is pretty steep. Because the possibilities are so great, a little bit of confusion comes with it.

Confusionsoft

May 04, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Once you go through the painful and confusing set up process, yes even when you hired them to do it. It will eventually work correctly.

Cons: I sign up for a specific package. they say it will be done in a few weeks. their failures pushed back the launch of a company by 2 months. Their failures include their staff failing to be responsive or even know and understand their own product. they refund my money. then they try to resell me on it saying they are reaching out specifically to those who had bought but left because of issues. So I am happy, maybe they addressed their issues. NO, they did not. The sales person, did not know the price points, what he was offering, what the product did, nada. I have the emails. after I kindly declined he reached out again, as if we had never spoken before. I know that accidents happen, but if you are trying to win back specific clients who left, voicing complaints about your lack of knowledge of your product, take the time to hire and train a few special people and kick some butt, not some remote worker who doesn't even know what the product is.

Overall: none. lost months of work because of their complete failures

Great networking use

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love using this software to get the same message to all of my clients. It is easy to use and customize

Cons: Sometimes I feel like things can be redundant while using this software. However, it is just part of the product

Infusionsoft is the best CRM and email marketing platform for small and medium size businesses

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Infusionsoft has a great CRM system with a lot of customizable features. Any organization can run effective drip nurturing email campaigns through Infusionsoft as well.

Cons: The platform is very robust, so it does take quite a bit of time to learn the system. The campaign builder is an amazing product, but it is complex and takes time to master.

Overall: Infusionsoft's platform helped us elevate our CRM processes, the type of data we were keeping on our clients, and the email product helped us increase sales. We are very pleased with our investment and have driven a strong ROI.

Infusionsoft - Great Product - Very difficult to Use

May 04, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Does everything it says it does Great follow through for your customers and helping you promote sales

Cons: Extremely difficult to use and understand how to use. The laymen cannot navigate this at all. Be prepared to go to school to learn how to use this software thoroughly.

Hands on

May 03, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is amazing. You are not bound by time constraints and you get to have one on one service. Designed just for you.

Cons: It is not the easiest to navigate or user friendly and it is also a little pricey compared to its competitors.

I did not love Infusionsoft. The program glitched constantly.

May 02, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I don't think the program was terribly expensive, and the people who worked there did try hard to help us out.

Cons: The program just isn't good. It glitched all the time, wasn't user-friendly, and it couldn't be customized to meet customer needs.

Capterra-loader

Infusionsoft is so good I'm telling all my friends and clients

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can see how this is next level follow up service. I've only just started learning the program but it is way ahead of Mailchimp and the ability to charge clients, label clients and do ad campaigns is excellent. I'm a small business working like the big boys with this program.

Cons: There's nothing not to like. I'm learning and will hand over to an infusionsoft expert to run my lists at some point but it is idiotproof.

Overall: expansion of my business through follow up

Was not a happy customer.

May 01, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Very solid marketing automation program with years of experience. Very good SPAM dodging technics which ensure a high delivery success rate.

Cons: It is difficult to set it up yourself. When I signed up they offered me a coaching sessions to assist in getting started. This never happened, I requested it a few times without response. I think one of their draw backs is that they do not offer a support desk where you can get a ticket number. To get support you need to use the chat window and it took the guys (several different support people) on the other side almost a week to sort out a little problem.

Overall: Solid marketing automation principles.

It's been a big learning curve, lots to learn but so worth it.

Apr 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The single view that I have been wanting for years.
The integration with my other systems
The fact that once I get campaigns up and running they run themselves
The reporting is very thorough once you know your way around
The customer service team are so amazing, there for me for any little question with no judgments. Very impressive

Cons: The confusion at the beginning re email confirmation. It is not necessary to 'confirm' somebody's email address to be able to email them. This could have been clearer. It's a big tricky transferring from another email client and feeling assured you making it seamless or the subscriber.
The email editing tools are not quite as user friendly as my previous system but they are making improvements.
The possibilities are a bit overwhelming. I'm trying to just get really good at the basics first.

Overall: All in one place to manage everything per customer plus great API's.
I am able to 'prove' things to my client that I couldn't before. I can see where the weaknesses lie in our communications.

Dramatically improved our customer metrics

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: beautiful reporting capabilities. We also use the email marketing which is very easy to use. We also love the transparency it provides our team on our customers' data. This is truly helped us provide better service to our customers and understand their needs much better.

Cons: Setting up tags and categories can be a bit of a challenge when dealing with people and companies. So you have to really think about it first. Putting a tag on the company records does not roll over into the individual contacts so you have to create the tag in both places.

Overall: For a start up company, its probably too pricy, but if you financially stable, well worth the investment.

Capterra-loader

I automate my law practice marketing, internal processes, and long-term nurture.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is very good, with quick answers, on-the-phone assistance, chats, and even Facebook groups. But, the functions are outstanding ... I can do almost anything I can imagine from end-to-end in my law practice.

Cons: I'd like to be able to place merge fields from the campaign (such as event name or date) into the landing pages. But, that is a minor annoyance in an outstanding product.

Overall: Since adding Infusiosnoft my business has doubled and my time at the office dropped by a full day a week. I could do even more, but, why? Life isn't just about the money but also about control of my time and life.

One of my favourite programs.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is so great for our business. It allows customers of ours such an easy way to connect with us.

Cons: The software has very few cons if any. I truly love the program. Maybe if anything there are a few confusing features.

Capterra-loader

I love it. I need to spend more time learning how to do more intense applications.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile handshake is easy, quick and efficient. I can get my leads in quick and send them my contact information within seconds. This saves me so much time and I love that.

Cons: That I need to spend some time learning more about it. It really has nothing to do with the software. I do have the most important information setup which is my leads.

Overall: It saved me a huge amount of time entering information manually. I can find people super quick on my phone or computer. I can print lists. I feel confident knowing all of my data is in a safe place. My paperwork has literally gone away with this software. When I meet someone I can get their information scanned in and send them my contact information asap. I can seek out people by category by tagging them for later. I can send email blasts or individually. I can send voice messages automatically. It really is amazing!

Reliable, efficient, yet old-school, can feel out of date, 4 stars

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the most how easy it is to search up customers and clients and view their information. I think its features and reliability are close in comparison to some of the other competitors in the industry. I also like the layout, font, and the colors. Each of these provide ease on the eyes for the user.

Cons: I like the least the fact that there are some features that I feel could be improved on. We interview candidates and put their interview notes on their account. Perhaps we were approaching it wrong, but finding that person's interview notes required loading up the candidate, selecting the tab, and scrolling through. Some customization to instantly view those notes (or have that as the first screen that pops up with a client) could really help the users be more efficient.

Overall: The benefits I received were that I could easily keep track of candidates within our database. I would phone interview a candidate for 15 minutes and keep track of their interview notes as well as other relevant information, like what city they're located in, on Infusionsoft. I benefited from the ability to quickly search someone's name and bring up all relevant information to help manage talent within our company.

Capterra-loader

Excellent and Continuing Landing Pages, Drag & Drop Email Builder & E-Commerce Additions & Updates

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Infusionsoft has been working to improve their existing features, like the functionality and customization capability of their Responsive Drag & Drop email builder and the improvements in building more complex products and upsells in their E-commerce platform, they are quickly beginning to eliminate the need for many of the 3rd party integrations and plug-ins, and truly becoming an all-in-one solution for marketing, CRM, e-commerce and more for your business.

Cons: Even with Infusionsoft's many improvements of the last 6-12 months, often there are still barriers to the software's functionality and communication to other programs and plug-ins (integrations) that require yet another purchase or subscription to use. Some of these 3rd party applications offer free integrations, but they are often unreliable or simply non-existent. As an Infusionsoft user who handles multiple accounts for my clients, it is frustrating to have to go to clients again and again with news that they need to spend more money (when Infusionsoft is plenty pricey already) in order to achieve the results they were hoping. Infusionsoft has long been touted as the all-in-one solution, but at this point, and in order to achieve true, full functionality, this is not yet the case.

While there is a bit of a learning curve, this is overall a great product that grows with your needs

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent features that a company can grow into along with fantastic, responsive assistance when needed. Offers all the flexibility we need to take our business in the direction we want without having to make constant changes to the program we use. Once you learn the processes, it is easy to use!

Cons: When there are glitches, they can cause trouble! It would be nice if duplicate information was avoided.

Infusionsoft used to be the best!

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like how they have an integrated marketplace, so then I can add on to the main product and get something more useable.

Cons: I wish they would keep up to date with the times. They seem to be far behind, and don't have a chance of being number one again.

Overall: I can find basically anything I need, and it is in their marketplace. If I need contesting, it is there. If I need more marketing tools, it is there.

Very powerful marketing suite but you need the skills to maximise it's benefits

Apr 24, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Email marketing, inbuilt shopping cart, amazing Small Business CRM capabilities make Infusionsoft a very good one-stop-shop for small businesses looking to integrate their inhouse sales teams with robust email marketing and ecommerce use cases.

We have a number of clients using IS all doing consistent high 6 and low 7 figures. For this size of business and with a good marketing team Infusionsoft is a great choice.

Cons: It's not the easiest software to use and to get the most out of it you need to plan your campaigns out in advance (ideally on paper before you build them in the app).

Support can range from ok to terrible but thankfully there's a great user community and plenty of other places to get help.

The only other drawback is that many of the third party plugins and add ons are very expensive. If you've got a good customer base and solid catalogue of products that should not be an issue but if you're just starting out IS may cause more hassles than solutions.

Ultimate way to automate my sales

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love being able to segment my list so easily, which makes the marketing way more effective at converting leads into customers and repeat buyers. Also love having just one list rather than multiple lists like other ESPs.

Cons: I find the price point to be expensive when converted into Australian dollars. Also the apps required to integrate it with eCommerce platforms adds a lot to the overall costs.

Overall: Increased sales

A wonderfoul experience

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can monitor online and offline marketing costs.
You can see every single euro spent on marketing that comes back to your investment

Cons: There is nothing i like least about infusionsoft. I'm coming from other software and they where
very rough, and anytime i had to connect the software for marketing automation to the CRM and check which people where in which list.

Now every people receive his own comunication and has its own funnel.

Excellent customer service and support, wish you offered a push notification service too!

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is exceptional, each time we have had a problem a resolution has been provided within a few hours or immediately, even on the weekend!

Cons: Please add integration for sending push notifications through an app the way you have with email. We have to use an outside company for this every time, need everything in one place.

Overall: The newer tools to create emails and campaigns are great, keep adding more interfaces like that. It would really help our company if you also provided push notification support the way email is done.

Capterra-loader

A great tool for the right business; a disaster for the wrong one.

Apr 20, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The best part about Infusionsoft is how robust their automations are. They can be a nightmare to setup, but once they are, it just flat out works. If you need to make something happen, you probably can do it. It's well thought it in that it packs the ability to build a list as well as make sales.

Cons: It's incredibly challenging to learn and can be a disaster at the wrong time. I sunk thousands of dollars into the platform well before I was ready to. I would put this down ti inexperience if it wasn't for the salesperson pushing me into the platform, promising it'd fix all my problems. To their credit, they gave me a lot of extra support. But when it came down to looking after me at the end, I ended up in a long-winded battle just to get to cancel and get my last unused subscription fee back. Infusionsoft was a great learning experience, it taught me so much about marketing automation, but for most people, I believe there's a smarter option to go with as time and cost to get it up and running is enormous.

Capterra-loader

I love InfusionSoft conceptually and the power it gives our business, can be hard to use.

Apr 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The power to automate marketing sales funnels is massive. It helps us do so many repetitive activities with little to no human interaction or oversight.

Cons: It can be confusing for many. Much of the confusion comes out of having so many features but there are times that the UX could be better.

Overall: We've been able to automate many processes that took time away from our teams unnecessarily.

A great platform for CRM

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality will come quickly to those who are experienced in CRM or database management. Have never encountered issues with the software.

Cons: If you are inexperienced in managing databases, CRM, or updating accounts, this isn't the most user-friendly software out there.

Great CRM

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use their CRM to manage our clients and manufacturers database along with our quote system. Its really easy to learn how to use it and you can mofify it to your needs.

Cons: It can get really slow if the network/servers are overcrowded and if the maintenance is not done regularly.

A very valuable tool for business!

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It has a very wide range of features and is a great tool for organizing communication to a large audience.

Cons: There is a little bit of a learning curve, but it's only because the software has so much to offer. It's worth diving into to be able to use all of the features.

Capterra-loader

Amazing capabilty with this system regardless the size of the business

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Mobile Handshake when out networking as you can photograph a business card and the system then sends your contact an email following up on the meeting. The email is created by the user but one it is set up so easy to use

Cons: You have to be organised and be prepared to learn. Set out a plan what you want overall and do not over face yourself. Learn, implement, learn

Overall: One system for all your business cards and pieces of paper that you may find, in handbags, drawers, just old business cards. It is incredible the amount of cards I had from over the years.
You can create your own campaigns, even something simple as a re engagement campaign with your customers or indeed your business card contacts.

InfusionSoft is called ConfusionSoft for a reason!

Apr 16, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: InfusionSoft is an absolute industry leader - the features & functionalities are top notch and the value is beyond great!

Cons: It can get SUPER confusing at times. The UI is not very intuitive and it does take a lot of time to learn about advanced methods and get in touch with customer support.

Kinda wish I could give more stars

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is absolutely fantastic, and always answer my questions. The software itself is very intuitive and is a great way to combine our sales team's needs with the needs of marketing.

Cons: It does take some time to learn, and if you don't explore the software you might become somewhat intimidated to use it.

Overall: It has helped with streamlining our sales teams outbound calls, has been a place to create and manage online campaigns such as PPC, and overall has helped us organize our contact database that we've built since 2009.

While there is a learning curve, once you are familiar with the layout and functionality, it rocks.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The marketing automation is hands down the best thing about Infusionsoft. From the ability to design your shopping cart to embed on your website, then actually creating the products in Infusionsoft so that when someone buys, it can trigger followup campaigns immediately. Also, the landing page builder is really nice!

Cons: While overall I think Infusionsoft is great, there have been several instances where I need to contact support for random minor issues. But with such a robust program, there's never been anything serious enough to make me want to switch, and their support team is great. One thing I'd like to see improved is the CRM functionality.

Overall: Marketing Automation!!!

Good. Could Improve.

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Infusionsoft is a time saver and awesome organizer. We use it to funnel our prospects and email market to them.

Cons: It has an intense learning curve. Lately it has been buggy and no explanations to the bugs other than temporary fixes.

Overall: Time Saving. Organization.

A great all-in-one solution for smaller-sized businesses.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Infusionsoft is an all-in-one solution and is well suited to small businesses. Additionally, it offers built-in eCommerce integration (and focuses on the selling side of a business in general) which is nice but not necessarily needed and has strong technical support and training opportunities.

Cons: Infusionsoft is rather difficult to use (by default, apps can fix this) compared to similar software and also has a pricy setup fee to start with. Additionally, there are no native third-party integrations; the app store helps fix this but most provided apps have costs of their own and aren't directly related to the third-party services you are looking for.

Capterra-loader

The new A/B testing function is awesome!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a fan of Infusionsoft. I like the ease of use, and the comprhensive data it can hold. I like that I can still customize to my business. The new A/B testing really worked! And it was so easy to set up and track. I saw a 5% increase in opens and a 2% increase in clicks when the winning email went out.

Cons: Because I have truly customized the opportunities portion, my searches are based on custom fields which I have to remember to search differently.

I love infusionsoft !! I used to have 3 employees I now only need one

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of report and making webforms and webapages and the campaigns.. what I love the most is that there is always someone avaliable to help you in real time all the time

Cons: the shopping theme and cart checkout doesnt line up properly and is not very pretty, needs to be upgraded

Overall: I love the 24/7 help desk and webforms and campaigns... I just love infusionsoft !!!

Experienced CRM User Review

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would absolutely recommend InfusionSoft to anyone who is an experienced CRM user. If you're comfortable with most CRMs, InfusionSoft is a great sales and customer management tool. It is easy to manipulate and customize to your specific needs. However, if you are not an experienced CRM user, InfusionSoft can be incredibly complicated and very difficult to use.

Pros: - Very adaptable and intuitive - Friendly customer service - Can run extremely complex campaigns - Constantly improving services and capabilites

Cons: - Slow load times and Gateway errors during server backup on Mondays and Tuesdays - Specific customer concerns and known issues given low priority; no resolutions for 6+ months on some known issues - Crashes more often and has more issues/errors than more expensive CRMs

Easy Email Marketing

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows you easily implement, track, your email marketing campaign. Offers a free trail that I took advantage of for 2 weeks.

Cons: Expensive and a little complicated. Will continue to use a free platform for the time being, this is too expensive for a small company.

This system is clean, easy to understand and use.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are so many things to love about this software. The campaigns module is the reason we switched to infusionsoft. We needed a way to truly control the marketing and client cycle. There is no better way to describe it other than to say infusionsoft KILLED it with programming.

Cons: The calendar functionality is so very subpar. There is not a way to run a multi user office because there can only be one user. The integration with appointmentcore does not work, for whatever reason. You cannot change a time on the client account, you need to go to the calendar. Its shocking to see how advanced the system is in EVERY other area only to see a calendar with this many limitations. Redtail has a more advanced calendar.

Capterra-loader

the most powerful marketing tool!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:
This software is easy to use, has high level functionality. You can do what you want and set up very advanced campaigns. What I love most about this software is that my work is organized and it is a convenient way to store the client information, I really like the templates for the emails

Cons: I do not have much to complain about this software, the only thing that sometimes is a little difficult to get familiar, but once you do it is a wonder!

Capterra-loader

I love the automation that Infusionsoft has to offer.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am still learning about what Infusionsoft can do, but I love how I can set up automated daily messages for doing challenges.

Cons: How much there is to learn. I am not really sure that it would be considered a Con. I really do like all things it has to offer.

Overall: Automation --- it more about you Accounting ... I am not in accounting I am a Coach but it wouldn't let me change it.

The software appears to do a lot for the money but the training that you pay a lot for was not valuable.

Apr 05, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Needs to have a much better training program. I found someone who had a series of videos on how to use it. Much better than paying the to get the training.

Pros: Can implement, track and control your own marketing campaign. It provides you good feedback on if marketing campaigns are successful.

Cons: Extremely difficult to understand (especially for someone that is not tech savvy). Several people I know refer to is as confusionsoft.

Love InfusionSoft. It has really changed the way we do business

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, high level functionality, and the many free or cost efficient integrations with other applications.

Cons: Nothing. I would recommend this system to anyone looking to manage their customer database, leads, and marketing automation.

It is a very easy tool to use

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: In my opinion the templates for email campaigns are good and very easy to use, it is also a saving in hours a day on marketing issues

Cons: It is a very useful tool but at times the work closes automatically and sometimes it is difficult to start a session

Took us a few years but we use the CRM part of the program now. It is very complex but powerful

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automating everything in the marketing and sales process and tracking results. It is the most powerful marketing tool with toms of possibilities.

Cons: It's like a blank piece of paper that can be used to communicate many things. You're going to have to put 10x the work into getting the process in place than you would think. Once it's in place though it's great.

Great software for the right organization

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Tons of great and easy-to-use features for companies just starting with marketing automation and CRM as well as smaller companies who don't expand rapidly in terms of complexity and team members.

Cons: Lack of advanced features that larger organizations might need. Poor scalability when adding new team members to the sales process.

Can easily customize emails and to manage task.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It creates campaign that can push forwards to clients and there are many ideas that you can choose to manage details from clients.

Cons: The update that happens changes everything most of it in customizing emails that the specific tools that was used before changes.

Capterra-loader

most people can't drive this platform. It is complicated, but well worth it if you can handle it

Apr 01, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What is there not to like about the features and benefits. This thing is a Ferrari. You can do whatever you would like and set up very advanced campaigns.

Cons: We did not have anyone on staff who could manage this patform. It takes a lot of learning and an open mind...

Capterra-loader

great tech support, add ons can get costly .

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, training modules are fantastic, live chat, help desk, report breakdown on every aspect of operations. When you want to make an upgrade it is instant change time

Cons: Constantly having to buy more and more add-ons to get the CRM platform running properly. The holiday special that lured me in had the bare applications then I had to purchase some of the most basic stuff like pipelines and sales reports

Overall: It breaks down entire operations into categories that become manageable to operate. Allows staff to track the performance of agents

Strong CSR,

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Average to good integration to with google calendar.
Good segregation of lead categories
Quick to update and synch with other products

Cons: Wish it was easier to have all calander updates to google calander.
Wish Scan i could scan ahead more than 1 day on future appointments

It is a great experience working in Infusionsoft, Technical support are always kind

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes my job more easier, and I learned more, working in Izzy, Its also fun doing task in infusionsoft because it makes me explore my knowledge in this software. Our team can easily reached the client while using infusionsoft

Cons: I honestly like this software I don't see anything wrong in this software. I will definitely encourage every people who has a small business at first, because infusionsoft help us to communicate in every client .

Overall: I can explore my knowledge both in technical and writing while I am using this software. I can easily save some details while using infusionsoft.

Capterra-loader

i'm an entreprenuer for the last 6 years . i used a buch of software bu infusion fulfil my dream.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to build funnels
attach e-mails
the crm option is great
the support is amazing

i chose infusion soft because their ability to help me build my and my costumers funnels
it's easy to build and understand .
the tag option and the timing on the email are also very beneficial for me .
the intigration with zapier and other software are amazing and very helpful.

Cons: some people call it confusion soft but thats because they don't understand the value of all the fitchers

Overall: easy to build my sales funnels and sale my service to other companies

Excellent product for small businesses!

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I love about Infusionsoft is the integration and the level of sophistication you can build with this product. It has all the things you need in just one app, so you don't need to be running around and try to find other products.

My favorite thing is the tag system. Normally in Mailchimp or other auto-responders, you create lists depending who you want to target. Infusionsoft is very dynamic and you don't need lists, instead of that, you have tags that you assign to people depending on their actions or opt-in options. In that way, you can know how people are behaving on your marketing strategy.

Also, you get a dedicated one-one training to teach you how to use the product.

Cons: The learning curve to use the product. It isn't complicated to use, as many people mentioned but it takes time to get custom to all the functions and options that the product can offer. We are a digital marketing business, so it was easy to learn it.

Once the program is set up, it runs by itself.

Capterra-loader

The Small Business Marketing App!

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is the marketing tool that you need for your small business. It is priced right for that space and has the right tools that we need to succeed. Sure, you can get more functionality elsewhere, but the small business world really doesn't need it. Also, the mobile app is a must have.

Cons: It does take a little time to get up to speed. In addition, the training videos seem to be a version or two behind where the software is now. Make sure to get training before you sign!

It is very user friendly. Also, campaign is very useful in our business organizational flow.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps us to put our client in process and in progress in a timely manner. I like how the tasks appear in our My Day so we will never forget to work on our particular client. Aside from that, we can create campaigns that can help in our operation to help us keep organized.

Cons: Having limited number of fields which is 100 fields only. Since we already reached the max, I had to research and find some other ways on how we can add some more fields which lead us to using Fieldspace, which is an additional operation cost for us.

Like having 10 employees

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and understand. I love using the campaigns and broadcast. Having templates for my emails.

Cons: Wish I could have more time to use all that it can do. There is so much Infusion can offer and I wish I had more time to learn it all.

Overall: Time saver.

Capterra-loader

The Mobile App on my Phone is a Game Changer for adding contacts and entering them into campaigns.

Mar 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you get the basics down you can go and Create, Add on, or Enhance Campaigns you already have. For instance if you have an Enhancement to a Service or Product you promote all you have to do is Add that enhancement to your already running campaign and it goes out to all your contacts that are in that specific campaign. No countless hours writing and launching individual e-mails. Just add and re-publish and its done.

Cons: The system can seem daunting at first and I think some may give up on it to soon. I also think the corporate training videos are a little outdated and not reflective of the new versions campaign building, e-mail marketing etc.

Overall: They provide some great landing page templates so all you have to do is pick one and make it unique to you or you can build from scratch. Once you learn the tools you can knock out and launch a landing page in less than an hour. Also the templates for the e-mail campaigns are awesome as well and easy to use. It saves me hours a day in my marketing promotions.

Capterra-loader

Ease of use is actually 5 stars - but only after you've been using it for a few months.

Mar 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you learn it, and know how to integrate everything through zapier (or similar) you can do anything you can imagine.

Cons: Took forever to get a reasonable email builder, but that's fixed now. I would love to have a global variable merge feature but I can't find ANY crm that does that.

Overall: marketing automation on a whole new level compared to my previous experiences with simple autoresponders

I'am satisfied with infusionsoft's services. Ive been using this for the last four months daily

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: what i like the most in this software is that it makes my work easier, i can locate Client's files faster. my work is organized and it is a convenient way of saving client's information.

Cons: sometimes, i have a hard time logging in or there are times during work it will automatically log out.

Overall: Easier work, faster progress and a good information storage for Clients

Using Infusion Soft is a major part of my daily activities, so I am having a good time using this.

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I really like most about this software is the readiness of my tasks which are all in one place. Editing the campaigns is also easy which gives me and my team the heads up for all the clients we are handling. Sending them emails is no longer a burden for it automatically send and the content is a ready template.

Cons: Sometimes the campaigns get confused so it doubled the tasks for a particular person on the same date. But this is just a minor thing.

Overall: Completing my tasks makes it easy for me and not forgetting anything. My upline could easily track what work I have done during the day.

Excellent software. Fairly easy to use. Drag and drop programming for campaigns.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of programming campaigns, be they e-mail or direct mail. The price is excellent for the features delivered.

Cons: The documentation could use improvement. After searching all of the support site, if you have not answered your question, you need to send a question to support.

Overall: During the Kickstart process, I have automated a process to capture leads from the web form on my website, review the information submitted, and assign the lead to the appropriate que for follow up.

Too Many Bells and Whistles

Mar 19, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: We recommend everyone use the free 14-day trial to see how well they can get around the program and if it is a good fit for their needs. Although there are a lot of options with Infusionsoft, if customers can't use it easily or efficiently, it can be a costly lesson.

Pros: The ability to do whatever you need to do regarding email automation and lead generation is a great selling point of Infusionsoft. It has the capacity to 'integrate with thousands of apps' and offers a variety of ways to build out marketing campaigns.

Cons: This product is not intuitive at all, locks a business down with a fairly expensive annual contract, and requires paid training to begin understanding the program. For people who have a lot of experience with email automation or lead generation programs, it may be a manageable learning curve, but for clients new to online marketing, which was the case with my clients, it has been an expensive nightmare.

I've had a lot of help learning to use the software but once you do that, you'll love it.

Mar 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything in one place, no need for multiple programs. The landing pages are good and the support and development team are quick to supply demonstrations and fixes to issues that pop up from time to time.

Cons: It is difficult to learn and expensive. Ultimately I'll end up spending learning &developing systems for myself and other gyms to use. It'll be worth it in the end but it's a large commitment at the start.

Overall: The ability to create systems for others in the Fitness Industry.

Is a major factor in me Scaling Up my business. Couldn't do it with out Infusionsoft

Mar 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to sell stuff to clients with out seeing them. Allows me to nurture my clients for cross-sales, upsaless and resells.

Cons: Intimidating at first. But not your fault. A user really had to roll up their sleeves and dive in. That said, your customer service chat line had really been a godsend.

A Sales Must

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Keep it up!

Pros: This CRM is perfect for our business. Having our entire customer base in one location is crucial to the efficiency around here. We love it!

Cons: The only con is the price, I'd say. Although there are free options, it's tough to give away all the features InfusionSoft offers.

Infusionsoft is the pinnacle of database technology

Mar 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This piece of software is extremely versatile. The amount of work that you can automate turned my business into a success. Without having this when I first started as a solo-preneur I would still be labouring away to get to where I am. If you know how to use Infusionsoft properly it will be an employee working for you 24/7 even when you're not there.

Cons: This software is super versatile however in having all of these amazing things you can do there is a steep learning curve in order to perfect it. Luckily, Infusionsoft provides training for how to use the software. Just be prepared to spend a lot of time learning to get up to speed.

Overall: Infusionsoft is now one of my "employees" that works 24/7 for me and my business.

All in one CRM!! Solid for small businesses!

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Infusionsoft is a solid choice for a small business without ambitions to scale rapidly (i.e. think accounting firm, not tech startup).

Pros: As a CRM Analyst/Consultant, most of my projects are helping companies administrated and implemented different types of CRMS and marketing software. So I have the chance to research and test a multitude of CRM's and Marketing Software for the past several years and Infusionsoft is one of my favorites. I have helped two small companies(around 20-30 employees)implement this product from start to finish. I have very impressed on how robust and strong this CRM really is. With this software, you can create a software stack with different add-ons which can accomplish almost anything. There are programs that help with scheduling, membership sites, integration with Facebook audiences, text messaging and countless others. Infusionsoft has an API that is easy to use and integrate with other systems you may be using. For the price, I would say this is an all in one CRM tool. Another great feature that Infusionsoft offers is the ability to create mobile-responsive landing pages and pairing this automation with a CRM with robust capability for sales follow-up is what creates the value and you also get the ability to generate e-commerce and tracking reports. I would definitely recommend this product.

Cons: Infusionsoft only includes the basic Lead Generation reports. If you want to generate the true ROI reports it will require you to purchase add-ons, such as Wicked Reports. I would say that these reports are critical for understanding where your leads are generated and how to refine your marketing.

Great customer service. Tons of great features.

Mar 14, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The wealth of features. Infusionsoft is your one stop shop for CRM, sales, E commerce, and marketing.

Cons: The learning curve. It takes a while to learn the features of this software and how to get everything working.

Full of features that marketers will love

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Infusionsoft has a ton of great features that marketers will love using. We are able to create templates, manage lists, and track a lot of the conversions.

Infusionsoft

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Outstanding software and so easy to use

Pros: Oustanding software product. Right from the get-go, Infusionsoft was simple and easy to use. With all processes needed to help track and close more leads. Simple brilliant.

Robust CRM

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: InfusionSoft has lots of features and functionality, and a pretty easy to use interface. The ability to both store contacts and use marketing automation all in one place is nearly standard now, but InfusionSoft does it very well

Cons: Like any other CRM, there is a slight learning curve with InfusionSoft. Requires some technical knowledge (HTML and CSS are helpful).

Great product

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Infusionsoft allows you to create automated workflows that are very advanced. Once your campaign is created, you have a very powerful tool, but it is not static. Infusionsoft allows your process to be organic and updated on the fly.

Cons: This is a powerful platform but it can be a bit complicated to learn. Also, there needs to be a lot of thought and effort into planning prior to launching a campaign. There are times where you probably need to engage outside resources/professionals to fully maximize the value of the software.

Overall: As a small business, it makes us more efficient by automating our processes.