Average Ratings

1 Review

  • 4 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Peacock Consulting
  • www.peacock-consulting.com
  • Founded 2005

About CastIMS

Customer complaint resolution and compliance system design specifically for collection industry.

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CastIMS Features

Vendor has not completed this information.

CastIMS Reviews

Extremely happy with the program and the opportunity to be more efficient and organized.

Jun 16, 2017

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: I came to work at my current employer over a year ago and, after being introduced to the CAST system, was immediately excited about the possibilities. It has many functions, but just the ability to have all files in one place, with only the most up-to-date version being accessible, is a huge step from the type of file organization at my previous employer, where you never knew if you were getting the most recent or an old version of a template/form.

Another function are the Continuous Improvements - I love being able to have a central place to document the progression of a project, and resulting communication, from beginning to end in a centralized location.

Overall - the system is great for documenting areas that need to be corrected, the process of investigating those issues, and the steps taken to prevent future occurrences.

Overall: I was pretty detailed in my review. Overall, I would say the level of file organization, opportunity for improvements, training documentation, organization of my to-do list, etc. has drastically increased. It has definitely made my job easier.