# Ongage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ongage the right Email Marketing solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131900/OngageConnect/reviews --- Ongage 4.8 (38) [View alternatives](https://www.capterra.com/p/131900/OngageConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Ongage Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews BP Ben P FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using Ongage for over 3 years now, it is an incredible piece of software and the customer service and support is second to none which is critical in our industry.“ June 29, 2022 Ashley G Director of Digital OperationsPublishing, 11 - 50 employeesUsed the software for: 6-12 months. “During the onboarding process of converting from one software to Ongage, it was slightly difficult to replicate features easily available through our previous vendor.“ May 18, 2021 BL Bennett L OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Powerful analytics and easy to use segmentation and campaign management make this platform a breeze to use.“ October 20, 2021 GS Guy S Community ManagerComputer Games, 11 - 50 employeesUsed the software for: 1-2 years. “There are some UI issues, as it's a bit difficult to understand at first.“ April 25, 2021 Jonathan G Lead Growth Marketing AnalystMarket Research, 51 - 200 employeesUsed the software for: More than 2 years. “The ease of building out segments or creating automation tasks based on specific profile data is really intuitive.“ April 26, 2021 EC Ed C Email Deliverability SpecialistE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Their API is robust and we've never had trouble getting the information we need out of their system.“ April 25, 2021 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anton N. Email Marketing Manager. Gambling & Casinos Used the software for: 2+ years ### "Great ESP to manage multiple SMTP providers" April 27, 2021 5.0 We have 5 online casino brands and use Ongage for acquisition email campaigns. The main duty is to maintain high deliverability among a number of SMTP providers and manage very high volumes among hundreds of drip email campaigns across the world. Pros The greates thing in Ongage is the feature to manage multiple SMTP providers for email marketing. I didn't see any comparable software in the market with such feature. This is a must for several markets where email marketing is more about deliverability than marketing. You can easily setup dozens of drip campaigns to be sent with two, three SMTP providers each for the specific ISP, for example, Gmail with SMTP #1, Hotmail with SMTP #2, etc for every single drip campaign. Ongage also has many useful features in database segmentation, drip campaigns management, analytics, and reports. All of that makes complex things much easier to manage. Cons I am very waiting for the moment when Ongage will allow to group ISPs with different domains but the same company, e.g. Hotmail.de + Hotmail.com + Outlook or Yahoo + AOL, etc. Review Source EC Ed C. Email Deliverability Specialist E-Learning Used the software for: 2+ years ### "A powerful and effective solution for email marketing." April 25, 2021 5.0 Our overall experience has been very positive. Not many services can handle our complex segment logic w/o providing access to a raw SQL-like interface, but Ongage is the exception. For some of our providers we have to manage this through a database and hard-flag records for mailing within the ESP! Ongage's solution is versatile and effective. Ongage's ability to "stagger" our sends, deliver across a period of hours rather than all at once, has been very helpful in mitigating deliverability challenges. This is a huge help for maintaining high delivery rates across larger campaigns. Since Ongage works in tandem with email service providers, you can easily move to a new service without having to re-upload your list or fret about losing data. Switching from one SMTP service to another is so much easier with Ongage and helps companies stay nimble. Pros This software provides a "hub" for your email marketing list and can connect to multiple different email service providers. Managing sends through multiple service providers is easy in Ongage. Their platform supports complex list segmentation, incremental campaign deployment, and split-testing. Their support is top-notch, responding quickly to issues, comprehensive resolutions, and provides easy-to-understand descriptions of challenges. We've used multiple vendors over the years but Ongage is the only one where we've seen requested changes implemented directly into the product. Ranging from minor, cosmetic, changes to gigantic "export all send/open/click contact activity as a CSV from the web interface". It's nice to partner with a company who listens to their customers. Their API is robust and we've never had trouble getting the information we need out of their system. Cons The cost can be prohibitive for smaller companies and the combination of Ongage plus sending service can be an increase to the cost-per-send when compared to an "out of the box" email service provider. Their segmentation tool is complex. This is great for flexibility but can be difficult for new users to grasp (especially with multiple nested groups of logic). Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Paminga](https://www.capterra.com/p/95960/Net-Results/)[Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Ongage Ongage was able to meet our needs where some of the dedicated ESPs fell-short. Having access to an overlay allowed us to broaden our list of vendors to include SMTP services to get better sending rates without having to make concessions on features. The ability to manage multiple services in a single place is also helpful from an administrative perspective: we only have to train someone to use one interface, maintain documentation for one vendor, we don't have to keep track of each providers idiosyncrasies, etc. Review Source eH eyal H. VIP Account Manager Gambling & Casinos Used the software for: 6-12 months ### "eyal's review " April 24, 2021 4.0 Good and usful software, but it could be much better. Pros I created a new review, because i wrote the wrong email before. the software is very usful, and offering a lot of options. Cons There are a lot of options, but sometimes its hard to learn new stuff on it, sometimes the software get to complicated and un friendly and even if there are a lot of options, its hard to find them. also - the info button should more friendly too. Review Source CH Cynthia H. Email Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Essential to Our Business " May 6, 2021 5.0 We were able to optimize our newsletter with this product more so than with our previous ESP. Customer support has been amazing. Our CSM \[SENSITIVE CONTENT HIDDEN\] is the best and \[SENSITIVE CONTENT HIDDEN\] has been such a great resource to every team member. Pros This is exactly the product we needed to grow our email program. The functionality of A/B testing and WYSIWYG edit to create dynamic templates was not only easy to use, but absolutely crucial. Having built-in analytics is also something we use every day to help optimize our programs. Customer support is also attentive, reliable and quick. I know when I submit a ticket, I'm going to get a thoughtful response that will get me where I need to go. Cons Integration was pretty easy but there are a couple things we'd like to see: segment growth over time so we can monitor in the platform how are segments are growing/decreasing a summary of a/b tests showing the results of the winner and loser so we can see the difference . we can see this in realtime but would like to be able to get this information for tests run early in the morning when we don't have eyes on it Alternatives considered [Iterable](https://www.capterra.com/p/143902/Iterable/) Reason for choosing Ongage Price was a big factor especially since we saw some functionalities were comparable. Review Source EG Eric G. Dir Email Marketing Marketing and Advertising Used the software for: 2+ years ### "It's all about the Support and Features" April 21, 2021 5.0 All I can say is I wish ever product or service provider had the support that Ongage does. It's all about the customer for them - making sure the program is working the best it can for the user. Pros First I must say the Support is by far the best team I've ever worked with for any product! They go over and above to make sure they have answered your question or found a solution for an issue. The Dev team listens to user case and is open to suggestions to build a better product. Sales team is not only in it to make money but they make sure you are on the correct plan and do what they can to help you all the way through the setup/onboarding process. Cons I really have no issues with the product at all. Sure there could be some additional features but I've learned working with Ongage is making a suggestion to them and if it's a value for other customers or just a damn good idea they will implement over time. Reason for choosing Ongage It is hands down the best product on the market for all types of Email Marketing. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) The features and service Ongage offers is a no brainer! Review Source HG Harold G. Cruise and Land Travel Planner Leisure, Travel & Tourism Used the software for: 2+ years ### "Ongage. The best esp on the market" April 14, 2021 5.0 Excellent service and communication Pros Extremely flexible great segmentation and reporting tools. Works great with Amazon SES Cons Entry level is higher than most companies. And costs are rising Alternatives considered [MailUp](https://www.capterra.com/p/127970/MailUp/) Reason for choosing Ongage Easy to work with and price Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Results were overstated and very inflexible. Really designed for people with little experience or skills Review Source JM Joshua M. Director of Marketing Financial Services Used the software for: 6-12 months ### "Ongage has changed the way I send out our email" April 26, 2021 5.0 The platform is fantastic. I enjoy using it and the customer service has been great. Ongage has helped me to up my open rates significantly. The ability to use multiple esp is also very beneficial. Pros The ability to create separate lists and segments in each of these lists is wonderful. I am able to create use each list separately and keep my data organized and clean. I love the fact that I can keep separate unsubscribe lists. I also use multiple esp's to help with my open rates and Ongage makes it very easy to set this up. Cons The only problem I have found is that it is difficult to see contact info. I like to be able to see the contacts separately. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Multiple reasons. 1. Separate lists (Unsubscribe per list) 2. better segmentation 3. ability to send through multiple esp's Review Source Jonathan G. Lead Growth Marketing Analyst Market Research Used the software for: 2+ years ### "Highly-scalable and customizable email marketing solution" April 26, 2021 4.0 Pros Automation Rules and Event/Trigger campaigns are a great way to build out milestone-based campaigns to target members at various points in their onboarding and user journey. The ease of building out segments or creating automation tasks based on specific profile data is really intuitive. We use Ongage on a daily basis to send out 400-500k emails (mix of manual and automated campaigns) and have been able to heavily customize contact fields to suit the needs of our business. Cons We have experienced some slowdown with imports/segment creation from time to time, but it has been very rare and their support team is always very responsive in correcting any issue or providing feedback on what occurred. Review Source Ashley G. Director of Digital Operations Publishing Used the software for: 6-12 months ### "Gain control over your outbound messaging" May 18, 2021 5.0 Our email reputation was suffering tremendously and through Ongage, their very robust analytics, and the ability to deploy emails through several ESPs, we were able to repair our email reputation and increase deliverability. Pros Ongage allowed our company to have overall control of our list, segmentation, and ease in deploying through various ESPs to increase deliverability. Tech support is 100% on the spot and responsive, 24/7. That was very important to us after interactions with our previous vendor. Cons During the onboarding process of converting from one software to Ongage, it was slightly difficult to replicate features easily available through our previous vendor. Review Source Shubham A. Digital Campaign Analyst Financial Services Used the software for: 2+ years ### "Amazing Features for Enhanced Marketing" April 14, 2021 5.0 Pros First thing, it has a cool feature of list management, which helps to manage all types of mailing lists and suppression lists with ease. Another thing is, it integrates other platforms as well which makes our daily life easier. And it's a very user-friendly platform that can be learned in no time. Cons Didn't find anything like this yet, but yes there is a width to work on AI features. Review Source HB Hadass B. Marketing Gambling & Casinos Used the software for: 2+ years ### "Best Support andgreat ESP" April 22, 2021 5.0 We use Ongage on a daily basis, its reliable easy to use and most importantly delivers the good. If any issues pops up the support team is very responsive and helpful. Pros Easy to use. Great and fast support and customer service. Cons At the moment I have no complaints with the software. Review Source KM Kathy M. Operation Manager Marketing and Advertising Used the software for: 2+ years ### "Easy U/I and Functionality" April 23, 2021 5.0 We have had a great relationship with Ongage and the customer service is outstanding! Pros The ease of use. Also, love the segmentation and reporting features Cons Would love to be able to export in MD5 files. Review Source GS Guy S. Community Manager Computer Games Used the software for: 1-2 years ### "Many features are simple to use, great support services!" April 25, 2021 5.0 Pros Customer support is fast, responsive, and extremely helpful. Many features are pretty straightforward and easy to handle. Additionally, the automation rules section is easy to use. It's good that we can track the activities of specific users. Cons There are some UI issues, as it's a bit difficult to understand at first. Additionally, we had issues with the automation rules. While it was easy to operate, the feature did not act exactly how we thought it would. Support helped us work through it. I wish we could see actual contacts when we create segments instead of just the number of contacts in a segment. Review Source LD Laura D. Client Success Specialist Marketing and Advertising Used the software for: 1-2 years ### "Engage with Ongage!" April 18, 2025 4.0 Overall, Ongage is among the email marketing platforms businesses and agencies should consider. Price wise, it is one of the more affordable options, I believe. Pros Ongage is a email marketing tool that allows you to target and distribute email appeals to your supporters and constituents. You can segment users based on their behavior and if they opened/clicked your emails. Cons There have been times where the “count” button does not function properly for updating the email list segments. Also, the button is next to the remove button which could be easily clicked when trying to update the counts. The Analytics snapshot could also be improved and include definitions for some of the key metrics tracked. Review Source KF Kekoa F. Director of CRM Marketing and Advertising Used the software for: 2+ years ### "Ongage for the win" May 25, 2021 5.0 I absolutely love Ongage. I hope to use it wherever I work. It is definitely a viable option. I would say one of my best experiences with Ongage has been the customer support. Whenever I run into an issue they are very quick to address it, as well as very personable and human about it. Something lacking with a lot of companies these days. Feature wise if I run into something I think could be better they are also very interested and appreciate the feedback, and more times than not I see those changes implemented down the road. Pros • Ease of use • Flexibility to use multiple SMTP sources and ESP integration • Customer Support is superb • Segmentation is top notch and quick • Ongage is not complacent with their product(s), and they are always looking to improve and build upon it. Cons More so things that I wish were better: • Real time reporting (intermittent some campaigns seem reasonable, other times reporting is delayed) • A/B testing (I had some issues in the past with content not working as expected versus my experience with other ESP A/B features with the content not being fully independent in Ongage. This was a while ago, so it may have improved) • Throttling feature for campaigns (Ongage groups by domain. I would highly prefer it to be random as many ISPs have limits of connections per second as well as hour. This would reduce temp failures) For example if you had 100k send with 20k of ISP.A ISP.B ISP.C ISP.D & ISP.E and spread the campaign to send over 5 hours it would send all of ISP.A one hour all of ISP.B one hour, in which the ideal would be a mix of all the ISPs. Review Source BP Ben P. Founder Marketing and Advertising Used the software for: 2+ years ### "A powerful masterpiece" June 29, 2022 5.0 We have been using Ongage for over 3 years now, it is an incredible piece of software and the customer service and support is second to none which is critical in our industry. We use it daily and have the confidence that it is running seamlessly in the background 24/7 when the office is unattended Pros Easy setup and integration with multiple vendors. The database management is fantastic and robust analytics allow us to dive deep into campaign metrics and optimize everything we can for our clients. Tech support is extremely efficient and helpful and are always willing to listen to ideas for any new features. Cons Slight learning curve to get started but the support documentation and ticket system are incredible Review Source BL Bennett L. Owner Marketing and Advertising Used the software for: 2+ years ### "Great Product - Use It Daily" October 20, 2021 5.0 Very positive. It has the most feature sets of any platform of its kind. Makes campaign management across multiple ESPs 10x more manageable. Pros This platform allows me to deploy several sending strategies across different ESPs, maximizing for deliverability and engagement. Powerful analytics and easy to use segmentation and campaign management make this platform a breeze to use. Cons Reporting views can be a bit annoying. They require constant resizing of column widths. No saved/automated reports available via email. Some features cost extra that are standard elsewhere. Review Source AP Amit P. CTO Marketing and Advertising Used the software for: 1-2 years ### "Great product and awesome support" June 22, 2022 5.0 We have been please with the product and it continues to add value for us. Pros Ongage solves a real world problem for email marketers and email marketing agencies like us. You cans easily connect multiple ESP accounts and manage your email program and optmize delivery through different ESP channels based on performance feedback. Ongage is very easy to use and is loaded with useful features. Cons Analytics part of Ongage could be improved. It's not bad, but could be improved to make it more useful. Review Source NR Neil R. CTO Online Media Used the software for: 2+ years ### "OnGage and Optimized Email Marketing" April 14, 2021 5.0 We desire to communicate (and reach) our consumers in a manner and timing that they like to receive our communications. The OnGage SaaS platform allows us tremendous functionality to accomplish that. Pros With OnGage an organization can closely manage and improve reputation by controlling the IP you send to your consumer and prospect segments. OnGage has a significant API which allows us to efficiently pull key metrics into our data warehouse for analysis and then updates back to OnGage on further segmentation and list creation. OnGage also has a fairly efficient email marketing UI for template and email builds. Also very responsive and professional customer service. Cons Overall we are very pleased with the technology platform of OnGage. Review Source VR Verified Reviewer COO Marketing and Advertising Used the software for: 2+ years ### "Very powerful and flexible " April 22, 2021 5.0 Pros It's easy to setup, get started, has a huge number of features and configurations. It's interface is a bit difficult to use, so it has a bit of a steep learning curve. Once you master it, it's super easy to use in your day to day. Cons Pricing is expensive. It's OK when you start, affordable when your volume is small, however as you scale up in volume, it gets really expensive and cost is a big hit Review Source Nick D. Owner Marketing and Advertising Used the software for: 2+ years ### "Outstanding Service and Support" April 20, 2021 5.0 I'm able to automate my entire email business using Ongage through transactional emails, autoresponders, and get the data I need to make the necessary business decisions. Pros It integrates seamlessly with my ESP and automates my daily emails. Cons Can get expensive as you grow , but still worth the money Review Source KC Kevin C. Marketing Manager Information Technology and Services Used the software for: 2+ years ### "great !" October 27, 2021 5.0 one of the best ESPs out there Pros it is not that expensive and that it can trace IPs Cons probably the drip campaign feature but we havent really explored that feature yet Reason for choosing Ongage can trace IP, allows smtp connections, customer service, price Review Source DN Daniel N. Email Operations Director Marketing and Advertising Used the software for: 1-2 years ### "Great Product" April 20, 2021 5.0 Overall, it's been a pleasurable experience - using the platform, communicating with the support team, and working with senior management - they've been nothing but supportive and always readily available to help. Pros Having limited email experience prior to migrating over to OnGage, the UI was so intuitive that even a beginner user can navigate through the platform and understand its usage. The support team also is exceptional. They respond to tickets within a timeframe that's less than expected and with feedback that any user can easily understand. Furthermore, the senior management team is always readily available to understand your business model and make recommendations for moving it forward. Cons The only Con I find in the product is being unable to throttle campaigns during A/B tests. Review Source DF David F. Full-Stack Developer E-Learning Used the software for: 2+ years ### "Excellent UI For Campaign Management" April 22, 2021 5.0 Cant say enough about support, very fast and knowledgeable help 24/7 Pros Very easy integration with Sendgrid SMTP. Tons of features and reporting. Easy to set up campaigns. Support is A+++. Cons Due to Sendgrid switching to API key only authentication, there are currently some bugs with adding it as a vendor, but it worked eventually and support helped. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Ongage Many more features. Review Source NK Nathalie K. Email Marketing Gambling & Casinos Used the software for: 2+ years ### "Email Marketing platform" January 23, 2022 4.0 Pros We loved that we could do anything for our needs on this platform Cons sometimes it took time to find what we needed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.