Average Ratings

16 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    free
  • Free Version
    Yes
  • Deployment
    Installed - Windows
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OpenEMR
  • www.open-emr.org
  • United States

About OpenEMR

OpenEMR is an open source electronic health records and medical practice management solution with ONC certified international usage


OpenEMR Features

  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition

OpenEMR Reviews Recently Reviewed!


Capterra loader

A very powerful system but some assembly is required

Dec 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Extremely low cost of ownership.

* Clean, easy to understand user interface and workflow.

* Many functions can be enabled to add features or disabled to simplify the system with a massive but well-organized settings menu.

* Very fast user interface and database when run on appropriate hardware.

* Can be run on extremely fast and scalable Amazon Web Services (AWS) as a hosted system.

* With AWS or another suitably designed and implemented system, you get ultra-reliable and near 100% uptime (100% except for scheduled database or software upgrades).

* With AWS or another suitably designed and implemented system, you get the very best database management tools (such reliable backup and restore functions). You can also potentially access the database with other custom-written software.

* Can be integrated with essentially any other system but often requires developing custom interfaces.

* Infinitely customizable.

* "Free" support from the developers and other power users instead of well-meaning but incompetent technical support staff who waste precious time to identify what the problem is, attempt to mark incidents are repaired when they actually aren't.

* You never have to worry about a 3rd party software vendor holding your patient charts "hostage" as they raise prices or force you to use a crippled system that is not performing well. You have 100% control of your patient data instead of giving the keys to a profit-oriented entity that couldn't care less about your clinic.

Cons: * Requires either strong inhouse IT staff, staff with significant computer system skills and experience to install and maintain or hiring of an outside consultant.

* The billing system is rudimentary, and we do not use it except to record the patient's insurance information. We enter our coding into our progress notes and then send them to our in-house billing staff.

* The electronic prescribing system either requires cumbersome or expensive 3rd party integration or use of a separate system. I attempted one of the 3rd-party e-prescribing integrations, which is free ... except that I could not get it to work. It also turned out not to be true e-prescribing (uses faxes). Instead, we use stand-alone web-based MDTOOLBOX, which is reasonably priced, extremely powerful, efficient, reliable, and fast. It has an amazing feature that allows the physician to be prompted for expiring prescriptions, which can then be renewed -- saving countless hours dealing with certain faxed refill requests. The system also handles electronic refill requests seamlessly. In our progress notes, we indicate the medications are reviewed and reconciled in MDTOOLBOX. We also tried Allscripts' stand-alone web-based ePrescribe (now Veradigm ePrescribe), which is a decent system, but a little more expensive and more cumbersome/inefficient to set up and work with on a day-to-day basis compared to MDTOOLBOX.

* "Free" support from the developers and other power users who are quite busy so somewhat limit

Overall: We are a relatively new solo Internal Medicine practice with less than 1000 active charts. We replaced NextGen's Office EMR system with this EMR. The migration from the old commercial system was painful, labor-intensive, and time-consuming because we did not have direct read access to the NextGen Office database (proprietary commercial database, which ironically was also on AWS just like our new system but we did not have system administrator or backup access). Everything had to be converted to PDF's.

We chose the AWS Hosted Standard version, and we were immediately surprised how much faster and more reliable the hosted OpenEMR system was than our previous commercial system or other cumbersome and extremely unreliable and slow systems we have been forced to use at other clinics and hospitals.

Staff required minimal training to use the system and historical records and patient documents can be very quickly uploaded to this system up to about 10 MB in size without changing any of the default configuration on the AWS system (there is probably a timeout setting). We use another database from larger attachments archival.

The developers and super-users of this system provide expert support to upgrade issues and critical problems. With minor issues, you are more or less on your own if you want an immediate fix (hire a consultant or figure it out yourself). OpenEMR is being actively developed and new features and improvements are constantly being added.

Excellent product. Should have done this years ago.

Jun 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I like to be self-sufficient. I have used OpenEMR for over two years and find that it suits my needs perfectly. That having been said, I am a specialist and have had to develop many of my own forms and other customizations before the product was directly useful to me. I have tended to view that more as a hobby than an impediment but for those who are not so inclined it appears that there are vendors about who would be happy to do this work for you, presumably for a price. Alternatively, the help forums are active and helpful, although one must know how to define and ask the question before the answer will be of benefit.

Pros: The price is wonderful! The product works, although not necessarily right out of the box if you have special needs. Flexibility is great. Freedom from support costs is gratifying (although it does require one to become proficient to the desired level if you wish to avoid all support costs). Fancy equipment not required. Works on multiple platforms.

Cons: There is a learning curve, especially if customizations are in order. My suspicion is that this would be relatively quick for primary care practices. Specialists might require additional customization that will either need to be done in-house or contracted out. This is not as much a con as simply a fact. I'd much rather have an open source product that I can customize myself than a proprietary one-size-fits-all product for which I can't access the code and have to keep running back to the mother company every time I want to make a minor (or major) change.

Fully functional open-source EMR

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many people commented that the PROs is that it is free. I agree but only second to the fact that it is very customizable beyond most EMRs on the market. Some knowledge of set up and maintenance is necessary but I find our customer service rep and his crew to be very responsive and knowledgeable.

Cons: Only real con is the need for either knowledge or IT support. As mentioned above, working with a team of openEMR experts makes this part much easier.

Great Cloud Based System with Great Support Staff

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great product and easy to use. Cloud based. Loved the support staff. Enjoyed the customization. Enjoyed the billing team.

OPEN EMR

Jan 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THIS OPEN EMR SYSTEM IS GREAT! WE CAN SEE THE PATIENTS MEDICAL HISTORY AT A GLANCE AND IT IS A USER FRIENDLY SOFTWARE!

Cons: I DO NOT HAVE MUCH TO SAY ON A NEGATIVE NOTE... THE SYSTEM DID FREEZE UP ONCE IN A WHILE BUT AS FAR AS ANYTHING ELSE, IT WORKED GREAT!

EMR Review

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use and navigate. Check in of patients is quick and easy to do. Easy to document notes.

Cons: There are some issues when trying to verify insurance which can delay a patient's check in. Overall, easily resolved.

New to openemr

Dec 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of the software, it enables you you to tailor to your needs

Cons: Currently i cannot say i like anything least about the software. I believe it takes time to learn the software. The more you use it the easier it becomes

Overall: This application gives me more control of the emr system, since the information is stored on my server any database issues i can work through

OpenEMR

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The concept of an open source electronic health records brings a world of opportunities to this company and if they continue executing they may able to chip away at the available market share.

Cons: this product could use a considerable investment in cybersecurity and has considerable competition from other cloud providers such as athenahealth.

Decent product

May 09, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Charting and customer support. Able to tailor templates to needs.

Cons: A/R assistance, timeliness of postings, timeliness of submitting claims.

Recommendations to other buyers: Take your time and do your research. Weight the costs and benefits of each system.

OpenEMR Best Features.

Sep 12, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity. Convenience. Openness. The calendar.

Cons: Open Source. Calendar Appointemts. Vitals.

Overall: C Open EMR have experience for more than 1.5 years.

This EMR was very simple, fade understandable

The main advantages:

- Set up new and existing patients with demographics

- Scheduling calendar

- Bill patients

- Make notes

- Upload charts and x-rays

- Keep track of conditions and prescriptions

- Work with multiple doctors

- Work with multiple facilities

- Demographics

- Insurance tracking

- E-prescribing and much more!

Best Features:

- Details EMR Data: Demographics, Clinical

- eRx

- Code Diagonjstics: ICD9, ICD10

- Details Reports

- Billing

- Import/Export: CCD/CCR

- Compliant HIPPA

- ONC Sertification

You need patience and computing skills

May 11, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, it can do a lot and has a high amount customization potential. It's in the best price range. It takes a lot of time and know-how to get it to work... in the end it just wasn't for me.

Pros: Well the biggest pro is it's free, which is why spent extra nights and weekends trying to set it up and make it work. It is very vast and has the potential to do just about anything.

Cons: It is geared more towards a standard medical model and not alternative options. Customer support isn't that great but you can pay for a better one. I felt as if I needed an IT/computer background in order understand and get the most out of it. I was using the latest which I think was a downgrade from an older version a colleague of mine has.

Great system, it's a keeper

Jun 20, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall a great system, with great reps!

Pros: You can verify insurance through the system. Easy to navigate. Good representatives when help is needed.

Cons: Sometimes we are not able to verify insurances or the system goes completely down. Has several unnecessary categories on patient demographics.

The Good and the Bad

May 23, 2016
1/5
Overall

1.5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: Software's strength is in the medical record. Medical records are detailed and organized.

Cons: Vendor is weak in account management, such as insurance follow up, posting payments and adjustments to correct dates of service. Not much reviewing and reporting outliers such as underpaymentsand producing Receivables aging reports,

Recommendations to other buyers: Check out the accounting side of software. Medical records are important and knowing your financials is as important.

A little difficult to use from a medication stand point.

May 24, 2016
2/5
Overall

1.5 / 5
Ease of Use

1.5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: someone usually available to talk with about issues

Cons: Not user friendly. Doesn't flow well and needs better medication record

Recommendations to other buyers: Look for ease of flow from one screen to another and ease of template customization

Slow and Unorganized

May 25, 2016
2/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It is easy to navigate and that's about the only good thing about it

Cons: Super slow and it doesn't check insurance eligibility

Recommendations to other buyers: Be more organized. They have everything all over the place and updates sucked even more than what they already had.

A great software and the way to go

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The code is freely available, it has beautiful user interface and can be easy to use with some orientation.

Cons: There lacks adequate videos and animations to guide users on configuration and customization of the software.