Who Uses This Software?

Vacation rental owners, operators and property managers with 1 to 1000+ properties worldwide.


Average Ratings

200 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $27.00/month
    See pricing details
  • Pricing Details
    Scalable subscription plans. No commission.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Lodgify
  • www.lodgify.com
  • Founded 2012
  • Spain

About Lodgify

Lodgify is everything you need to create a vacation rental website and manage all your bookings. Our advanced vacation rental software provides owners and property managers with the tools needed to build a beautiful website, accept online bookings with credit card payments and manage all your reservations from one place. Our sophisticated solution allows synchronization of property data with external booking channels such as Airbnb and Booking.com.


Lodgify Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Lodgify Reviews Recently Reviewed!


Looks fantastic but Crashes frequently and backend needs improvement

Jul 01, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I'd really love it, even without the mobile app if they fixed the default search to allow you to set a minimum and if the website did not crash so often.

Pros: User friendly. It looks great and, when it's working, the site is intuitive and easy for new site visitors to figure out. Searching the calendar is simple so guests can see overall availability. Having a full photo gallery is great- you are not limited with images.

Cons: You can not add custom pages beyond the template that is already there. We connect it to our already existing website so we can lead people to our page that sells gift certificates etc and to our faqs. The website crashes frequently. So far we have been using the website for 8 weeks and in that time we have experienced 4 major crashes (2 on weekends when there is no tech support) that have lasted all day and prevented anyone from being able to book or see our site listings. I'd estimate this has cost us lost revenue from bookings. No small number as our website does. We have reached out to lodgify each time and though nice, they never seem to know what the problem could be and when it works again they just say "well it's working now!"...until the next system fail. If you have a two night minimum there is no way to make the search default to two nights- it defaults to one night and if someone clicks search it just looks like you have absolutely no availability. for example if they put in July 6th as the check in date then July 7th is automatically entered as the checkout date (even if you have a two night minimum. There is no way to let the people know they have to enter in two dates on the mobile version (where most of our users come from) so many of our users just give up and think we are completely booked all the time. The only place to write that we require two nights is in the site descriptions and we have to go through a paragraph explaining that guests must search for two nights in order to see availability. This might not sound like a big deal but if it automatically defaulted to two nights then we'd see a 20% increase in bookings as people would not give up before reading the site descriptions. People might want to only pay for one night, but they would book for two if they realized there was a two night minimum. They also lied to us when we signed up in order to get our payment and assured us that there would be a mobile app within a week of when we signed up. We let the sales agent know this was very important to us and she guaranteed it. When I contacted someone a month later asking about the status of their mobile app the person I spoke to said he had no knowledge of any mobile app and there were no plans for one and tried to tell me I had misunderstood (nope- had it in writing over an email).

Capterra-loader

Lodgify was easy to integrate in our daily business processes and basically runs our business.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it)

It provides nearly everything we need to run our apartment house in the digital world.

After some time in customizing it to our needs, it works fine for our apartment house.
Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons)

It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year)

Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website)

If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software)

The credit card payment process via Stripe or Paypal are expensive but are working without any issue.

Cons: There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market.

Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues)

We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time.

It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables.

Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?)

We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem.
So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself.

After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.

Vendor Response

by Lodgify on May 03, 2018

Dear Dominik, thank you for your feedback about Lodgify. We're so happy our booking engine and channel manager are working well and very smoothly for your business of six rental apartments. Your suggestions have been fed back to the wider team to bear in mind for future improvements to our software. Thank you for your continued support of Lodgify. We're proud to be a part of your business' growth! All the best, the Lodgify Team

Capterra-loader

A game changer for vacation rentals

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that!

Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons: Some of the widgets are a little restrictive. I have managed to work around most of them.

My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Vendor Response

by Lodgify on January 05, 2018

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

Besides the easy to use software & beautiful templates, young Lodgify is the right business partner

Dec 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use web building templates with a beautiful design which are the perfect base to create one own professional website. We always get good critics about the looks of our website of Villa d'Arnaud! Besides that the features in the booking system are easy to use and mostly adequate. The calender with het overall view is highly appreciated and now that you can easily click on the booking and acces the booking information, we love it even more. With the auto mails and easy adding bookings to the system, we save ourselves a lot of time. To create a offer or a bill is very easy. The CCV files with all booking information comes in handy for bookkeeping. And what we value is the customer support. They always respond quickly and we noticed that they're open to suggestions for improvement of certain features. Apart from the software a openminded, young, dynamic organisation, that values the relations with their customers and always try to improve their services and product, is the right partner for us. This is exactly how we operate and like our partners to operate. And that's exactly what it feels like: that we're partners. Please never loose that Lodgify team: that's what distinguishes you from the rest. We carefully choose you around 5 years ago and we never regretted our choice. If you ever want to brainstorm about new features or want to test things, we gladly would help you. It's in this perspective that we wrote down 5 points of improvement. ;)

Cons: We have got some tips for you guys:
1. Please don't give us so many language possibilities for the automatic emails. Every time a obscure language is added I have to replace your suggested text with ours. And because there are so many different type of emails, one extra language costs me at least 2 hours of boring labor. Or at least give us the opportunity to choose in which languages people can get a response by email.
2. Please add the possibility of a secured environment for guests to leave their credit card information including CVC code, so that we can debit the card for payments. For us this would be the real step forward!
3. Ad a column to the CVC files with the payment method (comes in very handy with bookkeeping).
4. When marking a booking as payed, instead of adding the payment manualy, at the moment it's not possible to add the payment method. I solve the problem by adding a note. But when downloading the CVC-file a have to add the payment method manualy. It takes a lot of work, which can be solved by adding the column Payment Method in the options for the CVC-file in combination with the possibility of adding the payment method as an option, when marking the booking as payed.
5. Can there be a rainbow flag icon added, so that we can easily show on the homepage that we're gay friendly? This weekend we're gonna try for the second time to ad one ourselves. Fingers crossed that we will succeed this time. ;))

Overall: The professional looking website generates the right customer for us. And the easy to use software saves a lot time, doing stupid labor (administrating things). :))

Vendor Response

by Lodgify on January 08, 2018

Hi Ewoud & Morgaine, thank you so much for leaving your feedback about Lodgify. We're thrilled to hear how pleased you are with your website, the functions of the software and our support team. It's great to see how your business has grown since the early days of Lodgify, and we thank you for remaining loyal to our service. Your suggestions have been fed back to the team for future improvements to our product. Please don't hesitate to get in touch with your support agent should anything else come to mind. We really value insight from individuals like yourselves as it truly is the best way we can make sure we're rolling out the right features to suit our customers. If you still haven't managed to add the rainbow flag icon to your homepage, please let your support agent know and they will assist you further! Wishing you a fantastic start to the 2018 season. Kind regards, The Lodgify Team

Blue Moon Cottage Vacation Rental Website

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lovely user friendly Template Choice; Great Reservation System; Ability to adjust, update and alter site appearance and content on my own

Cons: The only issue I had was with the subheadings which we choose to appear on the home page for easy view/access to our "less than computer savvy" users who are not familiar with the drop down icon. Every time the program was updated, the view returned to the drop down bar icon. (We received a few complaints that users could not find how to access info)! We understood program design was altered to accommodate use of phones, tablets and small devices. However, after voicing my concern, our site was adjusted, file noted and now viewers can see the sub-headings on laptops and desktop computers and the drop down icon on small devices. We are very happy with the Tech support and assistance in resolving this one small issue.

Overall: I have had a wonderful experience with Lodgify. The template choice was great and I selected an awesome template that is very fitting for my Vacation Rental Home. I enjoyed building the site from the template and the periodic tweaks and updates I am able to do myself. I have had few issues or roadblocks, but every time I have had a question or needed assistance a Lodgify Rep has replied within 24 hours (depending on time change between their/your location and mine in the US). I get lots of compliments on my website and my husband and I are very grateful for Lodgify for the experience and assisting us on our website for our Maine, USA Vacation Home website.
Rebecca & Harold Whitson
bluemooncottagebbh.com

Recommendations to other buyers: Do not hesitate to choose Lodgify for your Vacation Rental Property website. We are extremely happy. Tech Support Reps are friendly, professional, very prompt in response and extremely helpful and the website Templates are beautiful.

Vendor Response

by Lodgify on July 19, 2017

Hi Rebecca & Harold, Thanks for sharing your feedback with us. We're so pleased you are happy with the experience you have had using Lodgify to build your professional website. We're also thrilled that our technical support team have been able to help you make customizations to have the finished website exactly to your liking. We're glad to have been able to answer all your questions and doubts in a timely manner. Thanks for being loyal to Lodgify and recommending us to others! All the best, The Lodgify Team

Exactly what we were looking for!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The efficient booking system, ease of use, customer service

Cons: The lack of system functionality for cleaners to view/access guest information & calendar (see advice).

Overall: We were shopping around for different rental software systems and stumbled upon Lodgify as a suggested option. Their free trial allowed us to have an insight into the actual services provided and a hands on experience.

Their constant updating and upgrading of the system, along with the superb customer support, reassured me that I made the correct decision.

Lodgify have gone far beyond my expectations when we first signed up and have made the starting up process for our holiday rental business unimaginably simpler.

I would highly recommend Lodgify to anyone who is looking for an easy-to-use system which also allows you to easily host a website and efficiently accept online payments/bookings... Especially if they're working with websites like Stayz, AirBnB, TripAdvisor etc.

Pleasure to be using you guys,
Dan

Recommendations to other buyers: We would love to see you integrate a way for cleaners to view booking schedules with only rough details. This is the only thing we are finding to have an issue with at this stage. The options available to viewers of the property under management still provide too much information about bookings, which we don't want to disclose to our cleaners etc. I.e. Guest Names, Arrival/Departure Dates, General Calendar and ability to be contacted by the owners of specific properties via Lodgify, the same way you can with guests (canned responses and notifications when bookings are confirmed/2 days prior to arrival/departure etc.) At the moment, with the most restricted settings, the booking amount, contact details etc. are visible to cleaners (if we were to get them to use it); we'd only like minimal information provided to our cleaners.

Vendor Response

by Lodgify on July 19, 2017

Hi Dan, thank you for taking the time to review your experience with Lodgify. We're so pleased you finally found the right solution and had such a smooth process building your website. We're also delighted to hear we have exceeded your expectations and have helped you to simplify your business processes. Regarding your cleaning schedule query, we recently released an integration with Zapier, which allows you to connect your Lodgify account to external apps. That means it is now possible to set up an action that (for example) will send a message to your cleaners whenever you receive a booking (among other "Zaps"!). If you need any help setting up Zapier + Lodgify, don't hesitate to get in touch with your support agent. Best wishes, The Lodgify Team

My experience with Lodgify has been positive overall. I get a lot of Bussiness choices from the site

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.

Cons: The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.

Vendor Response

by Lodgify on May 03, 2018

Dear Kimberly, thanks so much for giving us five stars across the board! It's great to hear you get a lot of business and direct bookings from your website, and that you're pleased with the features and functions our software offers. We are currently working on expanding our customer support hours to serve even more clients in the US every day. Best wishes, the Lodgify Team

Clunky at times, but overall very functional

Mar 21, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: works great for taking reservations, allowing guests to pay, sends money straight to my account with Stripe integration. Easy messaging interface to talk with guests. Easy to do promotions, discounts, custom rates for peak seasons, etc.

Cons: loads slow and mobile is a little clunky

Overall: I've been using the Lodgify platform a little over a year and it works quite well. The mobile sites have been a bit clunky, and sometimes when I'm on the website it will look buggy on the screen but the main functions of showing users the property, letting them book and pay by credit, Stripe integration that sends the money straight to my account, all great. I like the message interface that lets me talk with guests, and it's easy to change rates, do promotions, and customize for your specific property.

Recommendations to other buyers: great value, we've used for a year and no plans to change

Vendor Response

by Lodgify on July 19, 2017

Hi Sean, thank you for taking the time to leave your feedback about Lodgify. We're pleased to hear you are happy with how your website looks and how guests can pay for their reservations so easily via your website. It's also great to hear you are making full use of our reservation system to communicate with guests, change rates and add promotions. We are constantly performing updates and improvements to our software to make sure it is compatible with the latest mobile technologies. We're glad to hear you are pleased with the value and the overall functions of Lodgify. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team

Great Website and booking software solution for a property owner or manager

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, simple to use. Excellent websites that are mobile friendly and guests find easy to book my houses on.

Cons: I can only see 5 houses at a time...I wish I could see them all by default.

Overall: The Lodgify websites are very easy to build and maintain with no technical expertise required. I am also very happy with the service and support. I chose lodgify as they have a flat rate without commissions. I also like the integration with other booking engines and OTA's. This has really simplified the booking process. Over the last year I have taken on a few more properties and they each have their own lodgify website too...but it is all centrally managed by me. I am pleased to say have seem improvements made over the 12 months I have been using Lodgify so it feels like the company is doing well and will continue to grow and improve which is vital in this industry. My biggest comment is that I find the software very intuitive and simple. I look forward to further features to help manage more properties.

Recommendations to other buyers: Excellent solution, delivered at a reasonable price, for someone wanting a great website and booking software which easily integrates with OTA's such as AirBNB and Trip Advisor.

Vendor Response

by Lodgify on July 19, 2017

Dear Rebecca, Thanks for your kind feedback about Lodgify. We're so pleased that you have found our software intuitive and simple to use, plus it's great to hear you are happy with the regular updates and improvements we carry out. It's great that Lodgify and our OTA integrations have helped simplify the booking process for your business. Thank you for being a loyal Lodgify user! We'll keep working hard to be the best solution out there for owners and managers. Warm regards, The Lodgify Team

Great Experience, Happy we found this company

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to customize website that fits my customer's needs. The calendar feature has a great interface.

Cons: Company will roll out an update and I feel in the dark for a while until I figure out how it works. I don't like the "create booking with quote" feature.

I wish I could just create a booking and select what emails to send to my customer through a drop-down box or something similar. Probably 75% of my bookings are over the phone so the only emails I need to send are receipts and the automated 3 days before arrival email. I want to dismiss the "Guest Agrees" email while still creating a quote.

Overall: For the price, there isn't a better online lodging platform. Most platforms similar to lodgify cost up to thousands per year after they take a commission for the sales that I generate. Lodgify's low monthly cost is perfect for business that want an easy to use, customer friendly experience without gimmicks.

Vendor Response

by Lodgify on July 19, 2017

Hi Dustin, thank you so much for taking the time to leave feedback about your experience with Lodgify. We're pleased to hear you're happy with the value for money and that your website has been easy to customize for your guests. We're always working on updates and whenever there is a release, we try our best to provide users with manuals via our Knowledge Base. If there is anything that remains unclear about any previous update, please kindly get in touch with your support agent and they will be more than happy to resolve any doubts. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team

Great software for property owners needing a website and marketing presence

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professional , flexible and easy to use at a great price point.

Cons: Hmm, nothing really comes to mind.

Overall: We decided to rent out our Croatian stone house a little more than two years ago and surveyed the available options for website development and especially those that focused on property owners. It didn't take long for us to sign up with Lodgify. And, importantly, it didn't take long to create and populate our site with text, photos and all the info that a prospective guest wants to know. Useful and attractive templates, web hosting, domain flexibility as well as timely user support. I have interacted with staff a number of times over the past two years and have always been satisfied with the advice and problem-solving. This review is not like those where someone has purchased a product and is reviewing it based on what was received years ago - Lodgify has added great features to their program, including easy to use mobil templates, HTTPS, easy calendar sharing among the top rental sites such as Booking.com, etc. Clients can participate in webinars and read the latest in market promotion tips. We've had two great summers of rentals here thanks to Lodgify.

Recommendations to other buyers: Property owner needs to provide only photos, prices and text to populate the template. No need for website development expense.

Vendor Response

by Lodgify on July 18, 2017

Dear Mitchell, Thanks for your kind feedback about our software and our team. We're so pleased that even after over two years, your business still directly benefits from the regular updates we carry out. It's great to hear you enjoy our webinars and other free content. Thank you for remaining a loyal Lodgify user, we'll keep working hard to maintain our position as the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

I've been struck by the Lodgify LOVE arrow and the customer service is cupid.

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started working on my site a couple of months ago and fair to say that what took me weeks and weeks to do elsewhere, took me 2 days to do on lodgify. Customer support representative, from sales, also super girl customer service extraordinarily really made my dream come true, with customer service and technical support/skills I couldn't have imagined in the best of dreams. She understood and analysed my existing site and graciously explained the differences and benefits that I would have, held me by the hand (metaphorically speaking) and took me step by step when necessary as the tool is very easy to use. She has been right throughout and present every time I've needed her... I feel SUPPORTED every single step of the way. Am so glad to actually get real proper support by a real person who actually cares. I'm also exited that the platform's team is always trying to be better by adding extra bits and pieces and all I could wish for now is that I had found Lodgify 2 months ago, my life would definitely had been a lot easier, but perhaps, I may not have appreciated it so much as I do now after walking through the valleys of complicated web tools, systems and platforms. My life is easier, I have a lot less to learn and manage, i have support I can count on and a lot more time on my hands to work on other areas such as social media, I don't have to worry about a huge list of things, so it's worth paying monthly, I can go to sleep like a baby knowing that my money is well spent on a platform that is constantly improving. 5 stars for the system and 5 stars for her (Customer support representative), badass technical support angel!

Vendor Response

by Lodgify on July 18, 2017

Hi Chaia, Thanks for your wonderful feedback. We're so pleased you finally found an easy-to-use solution with Lodgify, and that you now have your website fully up and running. We're absolutely thrilled you felt supported throughout the entire process, and that both our sales and support teams have been able to answer all your questions and doubts. It's great to hear that your life is easier now, and that using Lodgify has helped you free up some time to spend on other marketing activities for your vacation rental business. We'll keep striving to be the most complete solution out there! All the best for the future, The Lodgify Team

takes the worry out of booking my vacation rental.

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to set up and runs flawlessly

Cons: not being able to select the date format like you can select the currency and it is harder to customize pricing and cancellation policy

Overall: Lodgify has been godsend to me in managing my vacation rental. The website was easy to customize and looks very professional. You can't go wrong for the money. The flat fee with no percentage taken is much better than VRBO and others like it in my opinion. They have experienced some growing pains with website updates and the such but the customer service is right on it when I have an issue. The default is European date format but they were able to accommodate the format for the US. Thanks Lodgify team.

Vendor Response

by Lodgify on July 18, 2017

Hi Liz, thank you for leaving such lovely feedback. We're very pleased to hear that your experience using Lodgify has been so positive and really helped your business to flourish. We're also glad to have been able to find a solution to change the date format for you. Thank you for remaining a loyal Lodgify user, we'll keep working hard to be the most complete solution out there for vacation rental owners. Best wishes, The Lodgify Team

The perfect fit for vacation rental owners and their guests

Jul 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to set up. Plug your info into pre-built or customized templates and you've got a professional website that works extremely well. They have a great availability calendar, detailed breakdown of rates & fees for inquiring guests, canned e-mail response notes, credit card payment system, review submission page, SEO configuration page, and a knowledge base page that provides answers to many questions. Their customer support team is phenomenal. If you can't reach them right away, rest assured, they will return your call or reply to your email. Every support specialist that I dealt with was polite and helpful. By the time you add third party widgets to non-specific website builders (date-pickers, availability calendars, payment systems, price quotes, etc..) you will have spent more money and the functionality could be questionable. I know because I did it. Lodgify is a true vacation rental booking software system with an all-in-one solution

Cons: Slightly difficult to navigate when you first use it, but it becomes easier to use as you familiarize yourself with it.

Vendor Response

by Lodgify on July 31, 2017

Hi Steve, Thanks for taking the time to leave feedback about your positive experience using Lodgify. We're so happy to hear it was easy to set up your website with our software, and that you're making full use of all the different features and functionalities Lodgify has to offer. We're absolutely thrilled that the Support team have been able to provide you with timely guidance every step of the way. Thanks for being loyal to Lodgify! We'll keep working hard to be the most complete vacation rental solution on the market. Best wishes, The Lodgify Team

It is a tool that is really needed. It needs to be more user friendly. The assistance is good

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: The synchronisation of calendars. But it is a real pain that HomeAway does not give the names of the guests.

Cons: Even if the calendar has improved considerably recently I believe that a lot can be still improved to make it easier to use and useful.
The canned responses are very unstable - sometime they disappear and I have to re-write them again.
Now there are holiday taxes in Italy. In my area 1.5 per night per person for a maximum of 5 nights (if they stay longher). Is there a possibility to add this?
The reviews should be differentiated according to the apartment/room. By the way instead of calling it apartment/room is it possible to call it unit?

Overall: Needed

Vendor Response

by Lodgify on May 03, 2018

Hi Ottavio, thanks for reviewing Lodgify. It's great to hear you're happy with the calendar synchronization and our customer support. You can easily add taxes to your rates inside your Lodgify account. Please refer to this Knowledge Base article for instructions: http://support.lodgify.com/15913-my-properties/300613-taxes-and-settings If you have any further questions, please feel free to reach out to support@lodgify.com for a swift reply. Best wishes, the Lodgify Team

Excellent! I can showcase multiple condos at one location efficiently.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can have multiple condos at one location all on one website.
I like that I can see both of my locations on one website, X condos at location 1, Y condos at location 2
I like that there is no restriction on guest communications with owners
I like the multi-condo calendar, that can be edited to add listings.
I like the ease of setting rates and maintaining the site.
I like the price
I like that I can use it as essentially my own website for returning guests.
I like that I'm not forced to make my guests pay a certain way. I have my own payment system

Cons: Not well known, so not good for advertising.
I don't like the More Info button in the picture of the individual condos (on Overview page). Not clear to people. Button should be elsewhere

Overall: Great professional website for a great price.
Wonderful management tool for multi-properties

Vendor Response

by Lodgify on May 03, 2018

Hi Laura, thanks for giving us a wonderful five-star review! It sounds like you are really making the most of your Lodgify website, and using all the features and functions effectively. We look forward to seeing you gain even more direct bookings in the future! Best wishes, the Lodgify Team

Capterra-loader

Lodgify partner since 2016 and growing with it

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the website builder, channel manager, reservation system. I also like that I can receive payments on the percentage I decide and I can communicate with the guest with automatic messages.

Cons: Improving customer service is a must and they are working on with new agents. Making it easier to work with sub users as a property manager or simply giving access to staff or others. I would live a better integration with other channel manager

Overall: I have grown our company Mondosol scaling from 10 to 100 properties allowing more direct bookings and control overall

Vendor Response

by Lodgify on April 18, 2018

Hi Elio, thank you for taking the time to review Lodgify. We're so pleased you're happy with our software and that it has helped you grow your business and increase direct bookings. Your comments have been fed back to the wider team and we will keep them in mind for future integrations. Thanks for being a loyal Lodgify user ¿ we're proud to have you on board! Kind regards, The Lodgify Team

Capterra-loader

I am renting 2 apartments and Lodgify saves me approximaely 50 hours per year in administration.

Jan 05, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The feature for Channel Manager is the best. Actually this was the reason to buy this software. I don't need to administrate availabilities on twenty different booking platforms. I am dealing now with just one platform, and this is lodgify. The website feature is cool, but not the main reason for me using this software.

Cons: The admin dashboard is still buggy (e.g. adding dinstances in the map view does not save, or sometimes buttons are overlapped due to some braoder desktop viewport). However, I understand that the software is still in beta phase. But I love it.

Overall: it saves me 50 hours of administration work a year

Vendor Response

by Lodgify on January 08, 2018

Hi Rainer, thanks for reviewing Lodgify. We're thrilled to hear our Channel Manager is saving you so much time and really streamlining your business processes. We're always working to smooth out any bugs in our product as soon as they are identified. If you have any specific issues, please be sure to comment them to your support agent so we can find the right solution to deal with it quickly. Wishing you a fantastic start to the 2018 season! The Lodgify Team

Its not enough for a multi property management

Oct 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: My opinion is pay some more Euros per month and go with another Hotel management system

Pros: Easy to use, provides a free website and a domain (in case you don't have one), average price, multi account management.

Cons: The calendar lacks functionality its really outdated, you can't manage rooms of the same type, for example if ypu have 2 reservations for the same day same type of room you can't understand for which room exactly is", the prices they give you are VAT excluded so be ware, No App and the mobile version it's unusable as it takes too much time to load even on a good 3G connection, The channel manager doesn't have a lot of options as you get life modification only on Booking.com Airbnb synchronization is really bad no real time it updates in like 10 hours, almost no support, you write some email and a girl replies to you once in 24 hours.

Vendor Response

by Lodgify on November 21, 2017

Dear Emanuele, thank you for taking the time to review your experience with Lodgify. It is important to acknowledge that Lodgify is not positioned as a hotel software, we are focusing on vacation rentals. Therefore, it can neither be expected to perform as a hotel software, nor have the same price point as one. We are pleased to have been in direct contact with you to resolve the issues you were experiencing regarding your website with Lodgify. We apologize for the uncharacteristic delay experienced while communicating with the support team and for the Airbnb malfunction we had at the time ¿ please note this has now been resolved. If you have any future questions, don¿t hesitate to get in touch with your Lodgify support agent directly. Your website looks great! Very best wishes, The Lodgify Team

no problems

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to set up and understanding of the calendar perfect especially the upgraded calendar. I have used other hostings in the past but i can say Lodgify offers me most of my needs and ideas.

Cons: unable to offer individual customers discounts other than those quoted on my rates. It would be nice if I could offer a particular customer a particular price. maybe I can but don't know to do it.

Overall: Most of my needs for my requirements.

Vendor Response

by Lodgify on September 20, 2017

Hi Leslie, Thank you so much for taking the time to review your Lodgify experience. We're really pleased to hear it was easy to set up and that you're happy with our upgraded calendar view. We're glad to have been in contact with you directly with instructions regarding the different ways you can set up promotional codes and prices. We hope this will allow you to offer discounted prices to some guests going forward. Best wishes, The Lodgify Team

Software allows broad palette to paint the picture of one's rental business.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1 The software is designed to enable beautiful presentation of vacation property
2 Your website security is protected
3 Capability of the software is rich
4 You don't need to have a lot of IT knowledge to build a website using this software
5 Important features are mobile booking and accepting payments

Cons: 1 It requires knowledge of using widgets. Not having prior knowledge, it took a long time for me to grasp the building concepts. If you want a comprehensive website, it'll take a lot more than 2 weeks to build
2 The software is still being refined
3 A built website is useless unless it is search engine optimised. The software assumes that the novice builder will quickly develop SEO skills which is unrealistic

Vendor Response

by Lodgify on September 18, 2017

Hi Mei, thank you for your kind words about Lodgify. We're really pleased to hear you're happy with our software, that it was easy to build your site without a lot of prior IT knowledge, and that features such as mobile booking and online payments are helping your business to succeed. All our templates are built to adhere to strict search engine guidelines. For really effective SEO, some extra knowledge may be necessary. Owners can find a lot of information across our knowledge base and blog, or attend online webinars which will help them to optimize their websites further. Very best wishes, The Lodgify Team

Outstanding in Every Way

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flexibility and results.

Cons: With the continual positive improvements, there is nothing to add here.

Overall: We have used Lodgify for 2.5 years and there is no comparable vacation rental software. It presents the most beautiful website with greatest design flexibility, the most features with many currencies and language options, the lowest fees, the easiest for guests, and the greatest support by far.

Recommendations to other buyers: Keep up the great work.

Vendor Response

by Lodgify on July 19, 2017

Hi Paty, thank you for leaving such lovely feedback about Lodgify. We're so pleased that even after over two years, your business still directly benefits from the regular updates we carry out. Just wanted to thank you for remaining a loyal Lodgify user, we¿ll keep working hard to maintain our position as the best solution out there for vacation rental owners! All the best, The Lodgify Team

Capterra-loader

Great tech in some areas horrible in some areas. Great entry level software. Wonderful calendar.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like the calendar functionality and views. I like that it is mobile friendly. I like the cost.

If you are looking for a basic calendar function software and personal website this is it!

Cons: Little to no independent automation (all automation comes at additional cost through Zapier). Very few financial controls (ex. automated payments, credit card storage). API integration lacking support. US-based support is awful and takes forever for responses. (2-3 days)

Overall: It got our company started.

Vendor Response

by Lodgify on January 12, 2018

Hi Spencer, thank you for your feedback about Lodgify. We're pleased to hear you like the calendar function and views and your mobile-friendly website. We are always striving to improve our product and rely heavily on customer opinions to do so. We really appreciate you taking the time to leave us your comments and they will be fed back to the team. Wishing you the best for 2018, The Lodgify Team

Easy way to make a vacation rental website!

Jan 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm a professional web designer/developer, and I opted to not design/code a site from scratch because it was much easier to do with Lodgify. Considering how nice the templates are and the flexibility to be able to customize stuff with HTML/CSS/JS, it just made sense to purchase Lodgify.
Their customer service is also exemplary! Totally worth the small amount of money I pay for it each year.

Cons: I'm a non-professional vacation rental owner, so I do everything from my mobile phone. Lodgify is great and easy to use on a desktop, but I typically manage my business and site from my mobile or tablet. It's not super easy to use from devices other than a desktop/laptop. That's my only really complaint. Looking forward to the day when they have an app!

Vendor Response

by Lodgify on January 05, 2018

Thanks for taking the time to review your Lodgify experience. We're so humbled to hear that even for a professional web developer, our software was the best option for your vacation rental business needs. We're pleased you're happy with the look and feel of your website, and have been able to customize it to your taste. We're always working on ways to improve our software. Please keep an eye on our blog and your emails for future updates to our product. Best wishes for a successful 2018! The Lodgify Team

Everyone at lodgify has been genuinely interested and helpful whenever we have been in touch.

Nov 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the constant improvements have meant that even when there has been hitches the problems have been quickly resolved.

Cons: There is probably room for more reporting and analysis - especially where multiple property portfolios are concerned

Vendor Response

by Lodgify on December 01, 2017

Hi Steph, thanks for reviewing your experience using Lodgify's software. We're so pleased to hear you are happy with our service and our team's timely responses to any slight hiccups you've encountered along the way. We're constantly working to improve our software and we rely on feedback like this to know what to focus on. Thanks for being loyal to Lodgify ¿ your website looks fantastic! Best wishes, The Lodgify Team

Great product at very competitive costs

Dec 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is very innovative and friendly user. The staff is always there to help. The software has all I need to boos my sales online seamlessly.

Overall: The technical team is up for new improvements and listen to their clients in order to make changes and enhance the software.

Vendor Response

by Lodgify on December 18, 2017

Hi Martyn, thank you for your kind feedback. We are thrilled that Lodgify's software is helping you to boost bookings with ease. We do always strive to improve our product to be in line with our users' needs, and we're pleased to hear that we're fulfilling your expectations on this side. Please keep an eye on our blog for all future releases and updates. Wishing you the best for Naples Villas. Warm regards, The Lodgify Team

Super easy software for property owners and small agencies

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It is super easy to us and set up and the page looks really professional. It is also easy to integrate different functionalities and to set up the offer extra services like additional cleaning or towels and sheets.
The translator functionality is really good, the translations are excellent at least in the 7 languages I speak

Cons: Channel manager doesn't export descriptions to other channels and nonintegration of reports like guests data to send to police that some booking systems have.
Characters are too small in the properties descriptions

Vendor Response

by Lodgify on January 12, 2018

Hi Vera, thank you for reviewing Lodgify. We're pleased to hear our software is meeting your needs fully with regards to your website and the many different languages you require. We are always working on updating our product and rely on customer feedback to do so. Your comments have been passed onto the development team for consideration for future releases. Wishing you the best for 2018, The Lodgify Team

Need for assistance from personnel should be minimized. Too many limitations with editing tools.

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The template choices are good and the options given for personalizing our website is fine. Also the loading time is pretty quick.

Cons: The limitations for editing our site. For example, why do we have the extra two editing tools on the property description page and not on the remainder of the pages. It would be so helpful if there was a complete set of tools on the editing page to also include individual photo link. Having to constantly contact your office for assistance on editing matters is a bit bothersome.

However, having said that, I am totally (100%) satisfied with your customer care / after sales service. The assistance from your office team is very efficient. So far, they have never failed to address my concerns and they do so in a very timely manner. Very courteous!

Overall: It has enabled us to produce a decent looking website; not too difficult to use. Also there is lots of learning material to help understand all about optimizing our website.

Vendor Response

by Lodgify on May 03, 2018

Dear Stephen, thanks for reviewing Lodgify! We're glad to hear you are happy with the templates and that it has been easy to use and set up. Also, a big thank you for the fantastic feedback about our customer support team. You can contact them at any time for additional help or advice. Best wishes, the Lodgify Team

A LOT TO IMPROVE

Apr 28, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: NICE TO LOOK FOR THE CLIENT , EASY TO COMUNICATE ,THE SOFTWARE IS EASY TO PROGRAM AND UPDATE INFORMATION , PICTURES AND HELP TO GIVE a complete description of the product

Cons: IT IS MISSING TOOLS LIKE PRINT INFORMATION , SEND RESERVATION MORE THAN ONCE .
ONLY 1 RECORD FOR EMAIL
NOT EASY TO RECORD EXTRA PAYMENT
I CANNOT CHOOSE THE ORDER OF MY LISTING
NOT EASY FOR CHANGING LAYOUT
LINK FOR PAYPAL FAILING

Overall: more visibility to get client and certain profesionality

2 years user, perfectly happy! I made the right decision to not create a website from scratch!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use - even for not expert users, Variety of templates, Perfect synchronisation with major rental websites

Cons: No cons really. I would just like to have a more expanded list of major websites with 2 way synching and in the future not only for calendar. :-)

Overall: Good presentation of my business, possibility for direct bookings, saved a lot of time due to automatic synching of properties' availability

Vendor Response

by Lodgify on July 18, 2017

Hi Christina, thank you so much for your kind feedback - we really appreciate it. We're glad you found our software easy to use and that it's already saving you a lot of time. We're always working on updates, so we'll keep you in the loop with any new Channel Manager integrations in the near future. Watch this space! Best wishes, The Lodgify Team

Great Package to use, very friendly and would recommend

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: That it is easy to use and tech support are really helpful with getting you on the right track, they even helped us with the web design

Cons: The structure of s,m,l,xl,xxl as things change quickly and we are always trying to list new properties would prefer a one up fee instead of trying to calculate how many new houses we might get.

Overall: A more professional looking website and a channel manager

Vendor Response

by Lodgify on January 15, 2018

Hi Shannon, thank you for taking the time to review your Lodgify experience. We're pleased you've had a positive time building your website and that our support team have been able to guide you throughout. Your feedback regarding our pricing structure has been shared with the rest of the team. Best wishes for 2018, The Lodgify Team

easy to use and not expensive

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: you get an website and reservation system that permits you to work professionel .
it is easy to use and not expensive. it just do the job. work with it every day and it is reliable

Cons: Perhaps more booking partners, besides airbnb, booking.com, flat. It would be great when you develop an app to manage the bookings. there is always something to wish :-)

Vendor Response

by Lodgify on February 28, 2018

Hi Otto, thank you for your review of Lodgify. We're so happy to hear you are pleased with the value for money, functionality and reliability of our software. We are always working on new channel integrations and ways to improve our software. Your comments will be fed back to the team to bear in mind for future releases. Kind regards, the Lodgify Team

used several times a day, helps to coordinate bookings, to check capacity and to adapt prices

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like most the 6-month-calender with its brillant overview of available and already booked apartments!
It is easy to coordinate, to check capacities, to adapt prices and react to the current situation in our city.

Cons: For the customers it is not possible to book more apartments at only one step. They have to send a booking request for every apartment.
For me it is difficult to get these bookings into only one booking at the system.

Overall: time saving, quick overview

Vendor Response

by Lodgify on May 04, 2018

Dear Martin & Hanna, thanks for reviewing Lodgify. It's great to know you're happy with the six-month calendar overview and that our software has helped you to save time when managing your business. Best wishes, the Lodgify Team

Simply brilliant. Professional and easy to use with great, actually FANTASTIC support staff.

Sep 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It covers everything I need but still keeps it simple to use. It provides great customisation options but it makes it easy to follow standard automated work flows too.

Cons: It's not the cheapest but you get what you pay for. It would also be great if they had a fully functional mobile app but the do provide calendar and reservations on mobile.

Overall: I make money and it helps me organise all my rentals

Vendor Response

by Lodgify on October 04, 2017

Hi Gerard, thanks so much for the glowing review about your experience using Lodgify. We're thrilled to hear you're not only pleased with the software, but also that you find it easy to use and that our support agents have been able to guide you in the process. It's great that Lodgify has helped you to organize your rentals and earn more income! Thank you for being loyal to our software ¿ we're always working on new features, so watch out for updates on our blog. Best wishes, The Lodgify Team

Skeptical at first...

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to install and get started, using it as my master reservation system for my 8 condos. I had been using a system which had so many bells and whistles, that I was overwhelmed! But with Lodgify, I can see at a glance which of my condos are available during any month. The calendar blocks out reserved dates without guest names on it. However, it is very easy to look up a guest's name by typing it into the Search bar under Bookings.

Cons: Has no automatic housekeeping notifications.

Overall: Customer support has been very attentive and helpful. I was concerned about switching from my other reservation system, but Lodgify has "held my hand" and answered my questions in a very timely manner.

Recommendations to other buyers: Inexpensive monthly costs for a master reservation system which has automatic replies to inquiries and payments and guests. It has made my management job easier.

If Found on Web - great Platform!

Sep 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Good value. Good user interface with renter. Easy to post photos and property description. Great way to book people that manage to find you on the web.

Cons: No way to ask customer for a review on your property. They need to write it to you on an email and you need to cut and paste it yourself into your review interface. Not able to request payment manually. You need to do all your own SEO, this is not a marketplace like Home Away, it's just a platform for you to use to easily and effectively set up your own website.

Vendor Response

by Lodgify on September 18, 2017

Hi Linda, thank you for taking the time to review your experience with Lodgify. We're happy to hear you are pleased with the value for money, as well as the overall look and feel of your website and its online booking capability. We're glad to have been able to resolve your doubts regarding guest reviews and manual payments via email with the help of a short tutorial. All our websites adhere to search engine guidelines, and further information about SEO can be found in our webinars, across our blog and in our free eBooks. Thanks again for your kind words and loyalty to Lodgify, Linda! Best wishes, The Lodgify Team

In general this platform operates well is good value for money.

Apr 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Customer service response rate is high and gives user peace of mind that all queries/concerns will be addressed. I appreciate the upgraded calendar view(s) and function updates made to it recently.
Good value for the price.

Cons: One limitation is that non developers are unable to customize the design and function of their website and have to work with the few templates provided.
Currently there isn't a mobile app allowing users to manage reservations from their phones. Instead uses are expected to login via browser on a device, which can be cumbersome.

Overall: The ability to properly manage bookings with ease. Very user friendly.

Vendor Response

by Lodgify on May 04, 2018

Hi Tricia, thanks for taking the time to review your experience with Lodgify. We're pleased to hear you are happy with our price points, our customer support team and improved features. Your feedback will be shared with the wider team to bear in mind for future developments. Please check our blog to stay up-to-date with the latest news about our product. Best wishes, the Lodgify Team

Capterra-loader

Great Format

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, I love the design of the website, it looks really good on a mobile
phone. Navigation menu is set up really well.

Cons: How to drive customers to the website, Difficulty getting the website listed on the search engines like google

Vendor Response

by Lodgify on January 08, 2018

Hi Stephen, thanks for taking the time to review Lodgify. We're pleased you're happy with your website looks on both desktop and mobile! We understand that it can be a long process to build up your SEO and marketing efforts to get your website in front of the right audience, that's why our blog is packed full of tips and advice for working on these aspects! Your support agent will send over a free guide on SEO and another on 101 ways to boost traffic to your website to help you get started. For more valuable resources, be sure to sign up to our blog updates. Wishing you a successful 2018! Best, The Lodgify Team

Last years the customer support was very good, last time it was not.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Not too difficult to work with and a lot of possibilities, beautiful templates. And specialized in VR software, so including channel management and so on.

Cons: Often not so fast; and the customer support last time was helpful but not friendly. I wanted to expand my websites for a multi property website but I was told that I had to pay the full price, even not switching of my current one property website and get that yearly fee back. So I decided not to do it till now, because in the past it was clearly told to me that the single website fee would deducted from the multi website fee. Before I was helped by someone in Spain ( and very good) now it was a customer support from another EU country, Romania I believe. All fine, but not so emphatic and friendly.

Great and easy to use! Very smart.

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use.

Overall: I have been using Lodgify for over 2 years. I am very happy. Services and possibilities keep improving!

Vendor Response

by Lodgify on July 19, 2017

Dear Albert, Thanks for your kind feedback about our software and services. We're so pleased that even after over two years, your business still directly benefits from the regular updates we carry out. Thank you for remaining a loyal Lodgify user, we¿ll keep working hard to be the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

Some basic functionality at a decent price.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Lodgify is mostly for users who want to create a direct booking website from existing listings. It is easy to setup and functions as promised. Good options for payment gateways.

Cons: Like many other "channel management" applications, Lodgify suffers from incomplete integrations with major listing channels. For example, you may be able to sync your rates with Airbnb but not with HomeAway. Many of these online hosting platform promise integrations but fail to deliver. Do your research. If you may have to use multiple hosting platforms to achieve full synchronization of listing details, calendars, rates, messaging, payments, etc.

Vendor Response

by Lodgify on February 28, 2018

Dear Sean, thank you for your Lodgify review. It's good to hear you found it easy to set up your website and that the choice of payment gateways is useful for your business. We are constantly working to improve our software and its functions for our users. There are new channel manager integrations in the pipeline, so we look forward to presenting our clients with them soon. In any case, your feedback will be shared with the team to bear in mind for future updates. Best wishes, the Lodgify Team

Took my Holiday Rental Business to a whole new level.

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of Use.
Customer Support.
Clean lines.
Well thought out and easy to navigate interface.

Cons: In my ideal world - I'd design every aspect of the visual look for my brand. With Lodgify the flexibility is there but not the full 100% freedom.

Overall: In short, we'd been doing our own websites for a while. Then the holiday rental business got very big. We discovered Lodgify - which we could still direct in-house but it gave us all the features that you make you a bigger brand.
I don't normally trust outside suppliers (i'm old school) - and of course using someone else's templates can be frustrating - but from the moment we took up the trial and tried a few styles and ideas out, the support team were always there for us. For me- that was absolutely key - I can easily turn down a product simply because I lose patience and I'm not given the feedback or solutions by the support team quickly enough. Lodgify were supreme in this department.
Slowly our site was built by us (me) and I am really not a technically proficient person in the computer world. But it worked and the site works beautifully of res. We're a small business - four houses and the ability to promote the area with our own guide on the site.
Lodgify, for us, was a most excellent find.

The best vacation home all-in-one rental software

Mar 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Single solution, very customizable, mobile and desktop works great, integration will all the big rental sites make it a breeze to keep tracking of bookings no matter where they originate.

Cons: A bit of a learning curve but worth it

Overall: We have been using Lodgify for over a year. There have been constant improvements on this already complete solution, making it better all the time. It is a single solution we use to track our own as well as TripAdvisor, HomeAway, Air BNB, etc.. Once setup, it encompasses everything you need to run a successful rental.

Recommendations to other buyers: This is the best total solution.

Quick and easy to get your site up and running

Apr 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is simple to create your site, setup your domain, process credit cards, and begin accepting reservations.

Cons: It's not easy to figure out the keywords/where to place them to get your site more exposure, the calendar user interface is not ideal for the owner, and the various places to edit your site could be more streamlined and grouped together. Also, it's difficult to connect your listing with other sites, such as bookings.com, but it is easy to synchronize with VRBO and AirBNB.

Vendor Response

by Lodgify on May 02, 2018

Dear Liz, thanks for reviewing Lodgify. It's great to know it was easy to set up your website and start taking bookings! If you require more help with the SEO of your website, you can refer to our Knowledge Base on support.lodgify.com and searching "keywords". Additionally, there is more information available about SEO on our blog: https://www.lodgify.com/blog. We also have a two-way connection with Booking.com which will make managing the platform much easier. Please check out the Knowledge Base article for more information: http://support.lodgify.com/15922-channel-manager/277535-connect-the-booking-com-channel-manager If you have any questions, you can email support@lodgify.com for assistance. Best wishes, the Lodgify Team

Overall I really like the software, its options, and ease of use.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Lodgify is pretty easy to use and understand. Making changes is fairly easy as well. There are well-defined sections allowing detailed information such as photos and activities to be entered.

Cons: My dislikes are few but revolve mainly around fees. I would like to see a way to add in damage protection insurance at the cost of the guest similar to Evolve Vacation Rentals or AirBnB. Having to take a damage deposit and refund it later is not convenient at all. Not taking a damage deposit is a risk too. A requirement for the guest to purchase damage protection insurance would be awesome.

Overall: It makes the job of doing vacation rentals a lot easier.

First Time Building Website.

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to create a very professional looking website in a very short time. Easy to Edit

Cons: It doesn't always publish when it says it has. The reservation cancellation system is too restrictive.

Overall: The template had everything I needed to build my website. Once I got the hang of the layout and how the pages worked, then it was easy to use. The reservation system has been a bit constrictive with cancellations as I like to do most things manually and payments privately. Other than that it has functioned well.

Vendor Response

by Lodgify on July 19, 2017

Hi Santo, thank you for taking the time to leave your feedback about Lodgify. We're pleased to hear it has been easy and quick to create and edit your website. We are constantly performing updates and improvements to our software to help automate tasks so that owners save time and become more efficient. We're glad to hear you are pleased with the overall functions of Lodgify and would recommend us to others. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team

Have used Lodgify for a couple of years.

Dec 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Guest friendly, website very smooth.
Like the website domain name also which helps with branding and marketing.

Cons: Clunky from the admin side, difficult to view overall calendar.
Customer support - takes extended time for assistance as I reside in Australia.

Overall: Assists with calendar for own holiday accommodation website.
Would recommend however is very clunky from admin side.
Like how colours of website can be changed in an instant.

Vendor Response

by Lodgify on January 08, 2018

Hi Suzanne, thank you for taking the time to review Lodgify. We're happy to hear that both yourself and your guests are pleased with your website and its functionality and that you would recommend our service to others. Wishing you a full calendar of bookings for 2018! Kind regards, The Lodgify Team

Excellent functionality and real time support.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program permits me having all the information I need to manage my properties.
Very friendly in the smartphone.
Very clean aspect.
Excellent support on the phone with all my questions until becaming autonomus and taking profits of all the functionalities.

Cons: Lack of potentially useful tools:
-Alerts on the free days in the calendar to make promotions: shorts periods free between reservations not possivel to be booked by the basical restriction of minimum of days. Free periods in the near future. This alerts and extra option would permit to optimize the occupation.

Vendor Response

by Lodgify on May 03, 2018

Dear Francisco, thanks for reviewing Lodgify. We're happy our software has helped to streamline the management of your properties. We're also pleased our support team were able to help you every step of the way. Your suggestions are really important to us and will help us improve our product! We've fed them back to the wider team to bear in mind for future upgrades. Thanks for choosing Lodgify! Best wishes, the Lodgify Team

it helped me in centralising all in one console

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the passionate team is working there!
features like messaging to customers and sending contract before they pay

Cons: it should get better on mobile -ios , an app would be great;
and some better integration of channel manager, but I know they are constantly working

Vendor Response

by Lodgify on May 03, 2018

Dear Renata, thanks for your fantastic review of Lodgify! It's good to hear you are pleased with our features, and it helps you to centralize your business operations. You're right! We are working on developing a mobile app and will update all customers when it's ready. Best wishes for the future, the Lodgify Team

Easy to use and great support

Aug 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the customization that I was able to do. The basic design features are easy to use for a beginner. I am pleasantly surprised at what I have been able to create so far. I am still getting going with our vacation rental, so I haven't used the product to its fullest potential yet, but so far I have been very pleased. Oh, and I love that all of the tech help that I have received so far has been from women! I know it shouldn't matter, but I found it less intimidating than the male-dominated tech desks that I deal with in my day job.

Cons: The only thing that I would say is that it would be great if there was more tech support available on weekends. I have a 'regular' full-time job, so do most of my work on the website on the weekends. I am also in a distant time zone. That means that by the time I get a response from the help desk, I am already back at a busy week at work.

Overall: I had no previous experience with designing a website, but I found Lodgify easy to use and a great deal of fun once I got going. It was great to be able to have a Skype tutorial with one of their support people. She was able to walk me through the few areas that I found challenging. There were a few advanced functions (API codes/ raw HTML- it was all completely new to me) that I wasn't able to get working for me. A quick message to the help desk and they were able to sort it out for me in no time.

Buyer beware

Mar 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It seemed like it was user friendly. Lots of contact while I was doing the trial. I decided to sign up and I chose the month-to-month option.

Cons: I signed up for a monthly fee . They charged me the yearly fee. No answers over the phone, facebook and their chat. I want my money back.

Vendor Response

by Lodgify on April 18, 2018

Hi and thank you for reviewing Lodgify. We are sorry you feel like you have had a negative experience with our service and feel there are several points to be addressed here. To clarify, Lodgify does not automatically charge you for anything, you choose and pay for the subscription of your choice ¿ whether that is monthly, yearly or bi-yearly. Furthermore, having withheld your information from this channel means that we cannot contact you personally for the adequate follow up to resolve this issue. Our support team is available to answer any questions or requests at the following number: (+1) 646-859-1955 or by email at: support@lodgify.com. Our users' experience is of the upmost importance to us, so please do get in contact so we can help rectify the situation. Kind regards, The Lodgify Team

Lodgify has made it really easy for us to create a professional website and manage our bookings

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The channel manager, it makes managing bookings really simple. We can take instant bookings from lots of sites which really saves time.

Cons: We only have 1 small apartment so the booking system can be a little complicated as we do not really need all the features.

Overall: Helped us to appear professional and thus give our clients confidence to book with us

Vendor Response

by Lodgify on January 09, 2018

Hi Steve, thanks for reviewing your Lodgify experience. We're pleased you found creating your website easy and that the Channel Manager function helps saves you time when running your business. It's great that your guests are booking directly with you! Wishing you the best for 2018, The Lodgify Team

Poor service

Mar 14, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I started out feeling really good about the decision to use lodgify but as time has gone on I'm thinking of moving to something else. The issues are related to frequent outages of the site with no explanation. I'm not sure they even monitor the systems. I put some free monitoring and it seems to go down at least once a week if not more. The other issue is they don't seem to do any real testing when the push updates. An example is this weekend the book now in the middle of the page stopped working. I've had a ticket open for 2 days with no response. I need a place that offers a real SLA.

Vendor Response

by Lodgify on March 17, 2016

Hi Darl, Thanks for your feedback and apologies for the inconvenience that you experienced. In terms of uptime, we aim for an availability of close to 100% and monitor our system 24/7. We do however carry out server maintenance work at certain points to ensure your website performs strongly at any time. This may lead to minimal and very short outages. I'm glad to see that meanwhile you are in close touch with support to solve the issue concerning your website. Finally we have launched several fully tested features and functions in the last few weeks that have undergone extensive beta-testing. I can promise you our full commitment while delivering new features and functionality with on-going improvements. If you have any questions I'm happy to schedule a call or simply get in touch anytime with our team. Best regards, Naveen

the back-end needs to be improved and more features need to be included

Apr 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The online booking function for our future guests, as they are now easily able to see when something is free and can book it on the spot.

Cons: There is no way of automatically producing invoices - which is something every business needs by law.

Vendor Response

by Lodgify on May 04, 2018

Dear Isobelle, We're pleased to hear you're happy with how guests can book easily on your website. Regarding your query about invoices, this is something that you can easily set up with our Zapier connection. For more information, please refer to our blog and knowledge base: https://www.lodgify.com/blog/lodgify-zapier-integration/, http://support.lodgify.com/18739-settings/259021-connect-to-zapier If you need any additional help, please don't hesitate to reach out to support@lodgify.com. Best wishes, the Lodgify Team

Excellent

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This system is very user friendly. It basically walks you through each step to take. Very easy to understand.

Cons: I didn't have many issues with this program. Sometimes it will freeze up for a second but that was few and far between.

Great tool to get your vacation rental up and running for the cost

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The support is great. They are very responsive to help and answer question. They also have customer webinars occasionally to help the customer use the tool the best. To get a basic site up and running is very easy. There are many advanced features you can enable.

Cons: Their help documentation isn't the best.There have been a few instances where I attempted to refer to the online documentation but was not successful in resolving my question or issue. I do not really like the new calendar view that was rolled out. It is hard to read.

Vendor Response

by Lodgify on January 05, 2018

Hi Nicollette, thanks for reviewing Lodgify and for the positive feedback regarding our support team! We're pleased you have taken the opportunity to listen to some of our webinars and get to know the software a bit better. If you ever have any questions you can't resolve on your own using our Knowledge Base, please don't hesitate to contact your assigned support agent. Wishing you all the best for a successful 2018! The Lodgify Team

Effective, but more integrations and marketing features needed to make it perfect

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Centralising bookings & availability, flexibility of onward pricing options, ease of setup & use, responsive support

Cons: not enough integrations for my market (UK), lack of proactive marketing features such as those used by booking.com

Vendor Response

by Lodgify on February 28, 2018

Hi David, thank you for reviewing Lodgify. It's great to hear you are pleased with your centralized reservation system and calendar, and that our support team have been able to assist you with any doubts. We are always working on new integrations to make property owners' lives that extra bit easier. We're looking forward to sharing these with you soon. Best wishes, the Lodgify Team

Lodgify Software brought back my weekends

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was a sceptic!
How could one product after so many I've had on trial with disappointing results be any better?
I made an appointment for a phone call from Lodgify to discuss my requirements then signed up right after I put down the phone.
Another Surprise!
My next incoming booking received a message direct from Lodgify advising them of their arrival details - a manual task I don't ever have to worry about again.
There are so many tools and features to Lodgify I'm having a great time finding new "surprises" to make my workflow even better and my guests experience much more rich and personalised.
Airbnb is my top booking referral which also interfaces seamlessly with Lodgify,
This is a dream product for a busy management business with multiple properties, the website is clear, concise and professional.
I'm very satisfied that after a lot of fails I came to my greatest success.

Vendor Response

by Lodgify on July 19, 2017

Hi Karen, thank you so much for your kind feedback - we really appreciate it. It's great to hear that managing your properties is a breeze with Lodgify, and that using our software has helped you to free up your weekends! We're always working on updates to ensure a seamless guest experience and less hassle and time spent for managers. Thanks for being a loyal Lodgify user. We'll keep striving to be the most complete solution out there! All the best for the future, The Lodgify Team

Not understanding what lodgify do makes it difficult to review

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It was relatively easy to get a site up and running. And paying a monthly fee is also good to start with

Cons: Because it didn't integrate with booking.com we had to disable the booking facility and instead request to book.

Vendor Response

by Lodgify on May 10, 2018

Dear Mike, We're pleased to hear you are happy with your website and the ease of use of our software. Please note, last year we released our full two-way integration with Booking.com which allows you to import reservations and synchronize calendars, as well as export rates to Booking.com. You can read more information about setting up this connection in our Knowledge Base: http://support.lodgify.com/15922-channel-manager/277535-connect-the-booking-com-channel-manager. Best wishes, the Lodgify Team

Awesome!

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Very cheap. Does what was promised. Exactly what i was looking for! Guest and other alternatives too it were either chunky or too expensive and leaves little to our bottom line.

Cons: Didn't like how i had to get seperate channel manager (outswitch) because iCal sync was too slow in syncing so there were a few cases of double bookings which was the worst.

Vendor Response

by Lodgify on June 06, 2018

Dear Mark, thank you for your review of Lodgify. We're happy to hear you're pleased with our quality, ease of use and the great value for money! We're glad you have resolved any issues of double bookings with our channel manager. Thanks again for your continued support! Best wishes, The Lodgify Team

Great customer service and responsiveness

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to link my external calendars and also export out to my other calendars. I like the ability to constantly update changes to my design of my site. I also like that I was able to link a virtual tour and interactive floor plans to my site and the Lodgify technical support made it very easy. The staff has also been open to helping me translate my site into other languages. Great value for the cost!

Cons: One challenge is getting the calendar to be easier to read. The technical team is working on it and I am confident they will fulfill my request like so many other creative changes we have made.

Overall: The staff at Lodgify has always been quick to respond and is open to creative changes to the software and its functionality.

Recommendations to other buyers: This is a robust software. It also easily tracks analytics and provides feedback to me as the customer. I'm sure there are many other features of the software and I just learning how robust it is.

Capterra-loader

Really good product to get a Vacation Rental website up to speed quickly.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lodgify is really easy to use and if you put the effort in, is flexible enough to produce a very professional site.

Cons: I feel it's on the cusp of becoming a a useful product for bigger, multi property sites but at the moment it's more focussed at smaller agents.

Overall: Quickly gets you up to speed with a professional site.

Vendor Response

by Lodgify on December 01, 2017

Hi Keith, many thanks for taking the time to review your Lodgify experience. We're thrilled to hear you are pleased with your vacation rental website and its functions ¿ ExclusivePrivateVillas is looking great! Wishing you all the best, The Lodgify Team

Capterra-loader

I have been very happy with this software since starting to use it in October 2017.

Jan 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is helpful and prompt and the software is fairly easy to set up. I really like the template choices; they are very professional looking.

Cons: I would like more flexibility with the property damage protection option. I require an insurance policy through an email invitation from CSA, and it's hard to find a way and place to explain this to the guest. Also, I wish the details section of the price quote was easier to see. I have had many guests ask for the details of the total charge, and I have to walk them through it to find them.

Vendor Response

by Lodgify on January 08, 2018

Hi Kelly, thanks for taking a moment to review Lodgify. We're pleased you've had an easy time setting up your website and that our support team have exceeded your expectations. We will certainly feedback your suggestions to the wider team in order to make improvements to our product in the future. Have a fantastic 2018 full of bookings! Best wishes, The Lodgify Team

Excellent service, easy and intuitive website, at an exceptionally reasonable cost.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The templates are current, clean, and captivating. Designing your own website using their templates is easy, and the results are stunning. I am regularly receiving complements from guests about the quality of and ease of use of my website.

Cons: The online payment system is not intuitive. I have had several guests comment on the difficulty of use.

Vendor Response

by Lodgify on January 05, 2018

Hi Rick, thank you for the kind feedback about Lodgify. We're thrilled to hear you are pleased with your website's design and functionality. Wishing Villa Beachcliff every success in 2018! The Lodgify Team

We were excited when we first started working with this product, but after a week, disapointed.

Mar 08, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: looks great, but there a small little issues. setting up properties, doesnt always work, using the same settings is complicated when managing 30 plus properties. issues with channel manager, means complications with double bookings and disapointed clients. We are moving away from this product. Spend a lot of time setting up, its just too clunky and not reliable for multi properties.

Vendor Response

by Lodgify on March 09, 2016

Hi Greg, I appreciate you sharing your honest feedback with us. I spoke to our support team and they confirmed that there were issues with your account after you had started your setup with us. We were in the process of updating our system with new design templates (which are live now) and modifications to our reservation system/channel manager which resulted in temporary glitches. For that reason the team had granted you a free month for both websites and we used that time to resolve the issues that you reported. We have many multi-property owners with hundreds of properties managing their business with Lodgify and it's unfortunate that we weren't able to retain that excitement that you had for our solution when you started. I'd still be happy to jump on a call with you to see if we can continue where you left off with Lodgify, or offer you more dedicated onboarding support in order to get all your questions solved. Kind regards, Naveen

Adopting Lodgify made managing my vacation rental so much easier

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Overall features, well adapted to private ownership.
Easy to customise worksheet and reports.
Reports well adapted for tax return needs: I just generate the report and forward to my accountant.

Cons: Short term (vacation rental) functionality could be improved.
Also, it would be nice to be able to schedule repeated entries (i.e. monthly expenses for maintenance and service) and have them automatically inputed in the worksheet.
Finally flexibility of moving expenses from tax to non tax impact is lacking.

Excellent tool

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Full integration with Airbnb and easy configuration of rates and availability. One of my favorite things is you can configure a new rate for dates that used to be oart of a different rate plan before first having to remove those dates from said rate plan.

Support is great, they respond quickly to all inquiries.

Cons: Overall its a great tool, my biggeat pain point, if you could call it that, is that it imports reservations from ical for sutes such as HomeWay as unavailable only instead of notating this as a reservation along with the name and ical source even if detailed information (i.e prices) are not available.

Overall: Property management and property website.

Vendor Response

by Lodgify on May 03, 2018

Hi Andrea, thanks for leaving us such a wonderful five-star review! It's fantastic to hear you are so pleased with our smooth Airbnb integration and our support team. Thank you for the feedback regarding calendar import from HomeAway. We will share this with the wider team to keep in mind for future updates to our software. Thanks for supporting Lodgify! All the best, the Lodgify Team

The software is great, but I wasn't getting any bookings, which is probably an issue on my end.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to get the basics set up and get the software and the properties live. There wasn't much detail, but at least the properties were rentable in a short period of time.

Cons: I found it difficult to get into the details of each property. For instance, VRBO is 2 clicks to get into edit the details, and I honestly couldn't tell you how I got there on Lodgify. I know I have been there, but I don't remember how I got there. It is the main reason I no longer use Lodgify. I would consider it again if the edit has become easier.

Vendor Response

by Lodgify on January 09, 2018

Hi Mark, thanks for reviewing your Lodgify experience. Although you are no longer using our software, your feedback is very valuable to us and others looking for the right solution. We're pleased you found it easy to set up your website. If you do decide you need vacation rental software again in the future, you can easily log into your account and renew your subscription. Very best wishes, The Lodgify Team

Professional platform

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Professional appearance and user friendly interaction. Good support.

Cons: Changes in the platform were initially clumsy to adapt to

Overall: Lodgify has provided us with a professional platform to market our small B&B. They have worked to improve their user friendly interactions. I suffered for a while with their recent updates but am now getting, once again, comfortable. Support systems are in place for those times when I can't figure things out. Support staff are patient with me, not an enviable task at times.

It would be helpful if they would take the time to integrate some of the major players in calendar coordination (ie. Booking.com & Expedia)

Overall we are pleased with the product and support.

Vendor Response

by Lodgify on October 04, 2017

Hi Patrick, thank you for taking the time to review your Lodgify experience. We're pleased to hear you're happy with the platform, your B&B website, and our support team. We understand that major software changes can take a while to adapt to, but these have been implemented to make the running of your business a lot smoother on the whole. Since your review, we've rolled out our full Booking.com integration and it's great to see you taking advantage of it for your business! Thanks again for your loyalty to Lodgify. Best wishes, The Lodgify Team

Easy way to have a lodging business website

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in updating the site and accepting bookings.

Cons: When they change or update it, it takes a bit to figure out the differences and how to work them.

Overall: Lodgify has been a great experience for us to get a website up and running cheaply and easy to maintain. We have gotten many bookings from the website and are very pleased with the results. Easy to upload pics and information and to take a booking.

Recommendations to other buyers: Wish there was an app that would give me a notice on my phone when we receive a booking request.

Vendor Response

by Lodgify on July 18, 2017

Hi Tracy, thank you for taking the time to review your experience with Lodgify. We're so pleased to hear you had such an easy process building your website. We're also excited to hear you have received lots of bookings from this channel! We're always working on updates and whenever there is a release, we try our best to provide users with manuals via our Knowledge Base. We recently released an integration with Zapier, which allows you to connect your Lodgify account to external apps. That means t is now possible to set up an action that will send a text message to your phone whenever you receive a booking request. If you need any help setting up Zapier + Lodgify, don't hesitate to get in touch with your support agent. Best wishes, The Lodgify Team

Easy to use, extensive features and integrations

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and flexible, works great on a mac, almost never has a problem. Great handling of credit card integrations, contracts etc. It is easy to add and manage multiple languages.

Cons: Not many templates and there are a few limits, but really, nothing major. Mobile operation coud be better perhaps.

Vendor Response

by Lodgify on February 21, 2018

Hi Co & Guy, Thanks for reviewing Lodgify. We're pleased to hear you're happy with your multilingual website and that the payment gateways and contract integrations are making managing your rental business easier. We are currently working on improving the mobile version and we are looking forward to sharing this with our users. Keep an eye on your emails and the Lodgify blog for further updates. Best wishes, The Lodgify Team

Software is easy to use with plenty of great features, staff are very helpful!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, intergration with facebook, airbnb etc is great and makes it easier for me to organise my bookings. Staff are very helpful any queries i have are always quickly dealt with. lodgify blog is helpful too

Cons: I would like to be able to make more changes to the website by integrating html code and other features.

Overall: It allows me to centralize my bookings in one place, easier for guest to check availability and for them to make a booking. 6 month calendar view is great!

Vendor Response

by Lodgify on May 04, 2018

Dear Stephen, thanks for your awesome review of Lodgify! We're pleased it's been easy to set up your site and take advantage of all our features such as the Facebook and Airbnb integrations. You can always add HTML to your website by adding a raw HTML widget, and you can further customize the styles with CSS in the advanced settings. It's also good to know you're happy with the new calendar view! We're proud to be helping your business succeed. Best wishes, the Lodgify Team

Website build review

Aug 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is excellent , book now button and easy Calendar functions are all pre integrated. There was no charge until the site was ready to publish and the cost was what was advertised with no hidden fees etc. So far it has been great.

Cons: Perhaps a bit more personalisation in the design element would be good but compared to the advantages for an accomodation business this is easily acceptable.

Overall: I tried a couple of the big website builders but they were very difficult to use, the cost was never what was advertised and the customer support was non existent. Lodgify has been the answer for us and the book now and calendar features work great and the customer support has been superb.

Recommendations to other buyers: If you are a small b&b or self catering business and want a website that can take bookings and payment I highly recommend lodgify, I could not have done it on my own. Valentina at customer support has been wonderful and fast.

Solid platform for creating your own vacation rental website.

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to have an easy to use website to independently book my customers

Cons: There are a few challenges when using the software on an iPad or smart phone, would like to have customers I instantly book and put in their credit card, allowing a one step process for the customers. Owners would still have to accept or decline within 24 hours.

Overall: My husband and I set up our vacation rental website in 2 days. The website looks great, and a critical part of our business. The ability to maintain an independent calendar, ability for customers to book through this website directly with us with a credit card is essential. I am very pleased with this platform!

Recommendations to other buyers: Continue to be sure that the software works on iPad and smart phones.

I love the ease of Lodgify and how well it connects with other rental platforms.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How I could build our own website and have the control to make changes easily, it's quick and easy to navigate.

Cons: Nothing, it's been great. It would be nice if you could send separate email invoices if you needed to but that really isn't necessary.... we use Paypal to supplement.

Vendor Response

by Lodgify on January 05, 2018

Hi Kasey, thanks for taking the time to review your Lodgify experience. We're glad to hear building your website was quick and easy and you're pleased with the results so far. It's great to see you using our channel manager to connect with other sites. We're always working to improve our software functionalities, so be sure to sign up to our blog updates to be the first to know about new features! All the best for 2018, The Lodgify Team

Capterra-loader

The software is easy to use and put a website together.

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Ease of use. It was very easy to have a website up and running and ready for bookings within an hour. It is very user friendly to make edits as well.

Cons: Although the software is easy to use, it is simply to hard for a stand alone website of an individual owner to get the traffic necessary for bookings. Airbnb and vrbo provides 98% of my bookings. So for the money, I have a nice website but no traffic to it to produce bookings.

Vendor Response

by Lodgify on January 08, 2018

Hi Tim, thanks for reviewing Lodgify. We're pleased you had an enjoyable, easy and quick experience building your website with our software. Having your own website is the first step to being able to take bookings directly, but online distribution sites such as Airbnb and VRBO can remain hugely important to diversify bookings for some owners. Many owners have started branding their listings on external portals with their business name, so they can be found more easily if guests subsequently search for them in Google. Additionally, ensuring your website has good SEO is another way you can help it get seen by the right viewers. Please head over to our blog for more information! It's packed full of tips and advice for SEO and other marketing techniques. You can always contact your support agent if you have any further questions. Best wishes for 2018! The Lodgify Team

Lodgify rental software

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and setup

Overall: We run a fire and chambre d'hotes business in France and were looking for software to create a website. Lodgify provided everything we wanted and indeed many additional elements that we hadn't thought of. It was simple to use and the when we had a question the support was fast and efficient. Over the year we have been using the software there have been regular updates and improvements. We would recommend this software¿ to anyone with a holiday property rental business

Vendor Response

by Lodgify on July 19, 2017

Hi Chris & Michelle, thank you for taking the time to review Lodgify. We're so pleased that our software and support team have far exceeded your expectations, and that you continue to enjoy our regular updates and improvements. Thank you for being a loyal Lodgify user! Best wishes, The Lodgify Team

We get a lot of Bussiness from our website. It was fun and easy to design with the temp let's.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The template choices were great. It was easy to modify to our needs of our river cabin. The tutorial classes are offered but my Bussiness is growing so fast I don't get to take them. I am planning to work them in as soon as possible.

Cons: We are in Texas so the time zones are different. It makes talking to support a little harder. I want to do more with the calendar and payment section but I do not have the time yet to get more time to play wit it.

Vendor Response

by Lodgify on May 02, 2018

Hi Walter, thanks for your review of Lodgify. We're excited to hear your website is bringing you a lot of business, and that you had a fun and easy time building your site. When you get some free time to think about your calendar, please don't hesitate to drop a line to support@lodgify.com and we'll be happy to assist. We're working on expanding our support hours in the near future, too! Wishing you all the best for your rapidly growing business. The Lodgify Team

Been using this a while and had loads of booking through My website, worth the money

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the fact that everything is already done and set up and its simple to use. Simple to change description/photos on your website

Cons: The cost, maybe a diacount for people who already have a website would be good....

Vendor Response

by Lodgify on January 08, 2018

Hi Jay, thanks for reviewing Lodgify. We're so pleased to hear you are already receiving plenty of bookings via your website ¿ we hope this only continues to improve for the next season. Keep up the great work! All the best, The Lodgify Team

Capterra-loader

Support has been incredible, easy to set up and get off the ground and manage.

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support - first class. Reponsive, knowledgable and helpful.
Template driven so easy to set up.
Nice integration with Booking.com and Airbnb so far.
Good messaging system.
I'm getting by with only the basic system right now but also know there is still more it can do so happy and not even using all the features.

Cons: I would like the same level of integration that it has with HomeAway and Airbnb with other vacation sites. Ideally it would truly be the single place to go to make updates.

Overall: Reduced time in managing multiple properties.
Reduce mistakes (e.g. double bookings, pricing not updated correctly across sites)

Vendor Response

by Lodgify on August 09, 2018

Hi Simon, Thanks for taking the time to review your experience with Lodgify. Your kind feedback about our customer support will be shared with the wider team. We're pleased to hear the integrations with Booking.com and Airbnb are helping you to achieve higher occupancy. We're always working on new features and integrations so stay alert to your in-app messages for details of these future releases. Keep up the great work! All the best, the Lodgify Team

As a new business in tourism I was glad to have found lodgify to get me started quick and easy!

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the 6-months overview calendar and that booking in guests is easy. Customer service is great! Every time I send an email I get a quick and helpful reply.

Cons: that designing your own pages is fairly difficult and limited and never looks really good. should be more like Wordpress or wix!
I would like to be able to block certain dates for check in. Not only days of the week but dates (e.g. Christmas Day).

Smart, exciting online point of contact for my VR Business batting me to a new level!

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface, import/export functions.

Overall: Lodgify ticked all of the boxes towards what I would need to effectively represent my VR company, properties and services in a no fuss way.
All of the functions transition smoothly in a fluid and uncomplicated way.
This could easily be called "Logic-fy" your holiday rental software management because that's what this has done for me in a few easy days of populating the data between the demands of a clunky system of spreadsheets, cashbooks and booking systems, that's about to change as soon as I've completed the Lodgify hosted site.
My guests love it, the review system is simple, everything is clear and very user friendly.
I've trialled other software options and listed on over 10 booking channels navigating the various glitches to get my content loaded in, Lodgify made this a breeze for me, my images are sharp, scaled to fit and interactive, I love it all!! Lodgify has a customer for life in me forever!!

Overall good functionallity with a few drawbacks

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All In concept is good, payment handeled by the system. Good and easy setup of own website, domain name included.

Cons: Some important features not included, any request blocks Calender, no safety deposit handeled by system

Overall: Property Management system

Easy to set up and maintain site and great customer support

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lodgify custom website is really the best value considering how easy it's to set up, maintain and update the calendar. There is a 2 way integration with AirBnB, integration with credit card processing.

Cons: I wish there would be a way to collect at guest arrival and hold a security deposit with an easy refund if there is no claim. The reviews raitings are not shown on google search. Having these 5stars would increase website search ranking. I wish there would be 2 way calendar integration with other sites like HomeAway or Trip Advisor. But 1 way calendar sync to these sites works well.

Vendor Response

by Lodgify on May 04, 2018

Dear Rita, thank you for your review of Lodgify. It's good to hear you are happy with the value for money, ease of use, Airbnb integration and credit card processing function. Your feedback is really important to us and has been shared with the wider team to take into consideration for further developments. Please keep an eye on our blog for all new updates and releases. Best wishes, the Lodgify Team

Indispensable support for my business

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The extreme simplicity in the configuration of your ad and the speed of the site in implementing the changes made

Cons: I would recommend the integration of Expedia Partner Central and TripAdvisor with your channel manager

Vendor Response

by Lodgify on May 02, 2018

Dear Emanuele, thanks for reviewing Lodgify. We're happy to hear updating your website is simple and fast. Thanks for giving us five stars for quality, ease, support and value for money! Your feedback regarding Expedia and TripAdvisor will be fed back to the development team to consider for future improvements to our software. Best wishes, the Lodgify Team

Very good service

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pratical, easy to use and the team is very helpful

Cons: None at the moment

Overall: I started using lodgify since last year and i found that is the best service for vacation rentals website, because its very easy to used and offers more that you expect.

Recommendations to other buyers: You should use this software!

Willing to help me and a great way to sync all calendars and except private reservations.

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support and connectivity. Ease at communicating globally. I have attracted people through the website I have developed and marketed with Lodgify.

Cons: Finding how I enter quotes. I found the old website easier to use. It is not as intuitive as I would like.

Overall: Connectivity

Vendor Response

by Lodgify on October 04, 2017

Hi Mary Ann, thank you for taking the time to leave your feedback about Lodgify. We're so pleased to hear you've had a positive experience with Lodgify. It's great to know that the calendar synchronization works really well so that all your bookings are in one place. We're constantly working to improve our software so it's even easier to use and more intuitive than ever. Regarding your feedback about quotes, we've just sent you a message with a Knowledge Base article which shows you how to create and edit them. For any more specific advice, please get in touch with your Support Agent. Very best wishes, The Lodgify Team

Good to work

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Channel manager works great and the booking feuture works very well. It is easy design a great homepage.

Cons: No Tax workflow for guest, for collect passpord. The mobile version only good to work with the calendar

Vendor Response

by Lodgify on May 02, 2018

Hi and thank you for reviewing Lodgify. We're glad to hear you are happy with your website and the channel manager. Your suggestions have been passed on to our development team to take into consideration for further updates to our software. Thanks for choosing Lodgify! Best wishes, the Lodgify Team

Great Resource

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Calendar syncing

Cons: If I add a picture, I cannot add a comment until all the pictures have been added.

Overall: I have not had any problems with Lodgify. I enjoy the services they provide. Syncing the calendars is probably the most important feature that I didn't expect to get when researching applications.

Vendor Response

by Lodgify on July 19, 2017

Hi Daniel, thank you for the kind words about our software and services. We're glad to hear you've had a great overall experience and that easy synchronization of your calendars has proved very useful for your business. We're pleased the team were able to find a suitable workaround for the small issue you mentioned. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team

A very neat and promising software with great support and great value

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Very nice website for my vacation home, I get compliments from webdesign professionnals
- Simple to use
- Great customer support
- Great value

Cons: I miss some features :
- a mobile "owner app"
- deposit management : the best would be to work like car rental companies : authorize the security deposit on the host's credit card (without collecting the money) and release the authorization after host's departure
- More flexibility when recording hosts' payments : I would like to be able to change the amount paid when it differs from what was planned
- Of course the increase ofbthe channel management capabilities

Overall: - A nice website that makes my hosts and I save fees
- More integration of the different channels I use

Vendor Response

by Lodgify on July 05, 2018

Hi Nicolas, thanks for taking the time to review Lodgify. We're pleased you are happy with our software overall and it's proven to be good value for money. Your feedback is highly important to us and will be shared with the wider team. We are always working on improving our service and a mobile app and other payment gateways are definitely in the pipeline for the future. Keep an eye on our blog and our email correspondence with you for updates! All the best, the Lodgify team

great software for managing our bookings

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: gives a good overview in the calendar view
easy for guests to make the bookings
easy to update the sections

Cons: Missing the ability to allow for discounted rates when the guests are booking. For instance we offer our returning guests a 10% discount and 10% discount if they book more than one cottage, but there does not seem to be a way of handling this

Overall: can run our rental company

User friendly and very useful

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The messages system and the intuitive layout. The mobile version also works wonderfully. We work both with Mac and PC without problems. I have no complaints of the daily function of the software so far.

Cons: If you create 2 rooms of the same type you won't have them outlined in different occupation lines, so you need to create both rooms separately if you really want to see directly which one is busy which dates.

Vendor Response

by Lodgify on July 18, 2017

Hi Ana, thank you for leaving such lovely feedback about Lodgify. We're very glad to hear you are enjoying the in-built CRM tool and have had an easy experience using our software across multiple devices. We're pleased the team were able to help you create the different room types separately and resolve any doubts. Best wishes, The Lodgify Team

Shame about the customer support!

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Software is good, if a little slow on Ipad.

Cons: The support function is deteriorating by the week - now diaboilcal!

Overall: Post the excellent support in starting up, the support function was at first "spotty" with inconsistent and sometimes delayed follow-up, to now, after 5 months of use, it has become "diabolical"! I have been trying to solve a problem with Googoe Analytics for 10 weeks. Today, with no answer to my last plea for help, after 5 weeks. I am beginning to question whether Lodgify is now as bad as VRBO et al in it's attitude towards customers.

Vendor Response

by Lodgify on July 18, 2017

Hi James, thank you for leaving feedback regarding your experience with Lodgify. We're pleased to have been in direct contact with you to resolve the Google Analytics issues. Your support agent is always ready to answer any other questions you may have in the future. All the best, The Lodgify Team

Really Simplifies Rental Management.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple to use, gives a central overview of property occupancy and syncs with all the major rental sites.

Cons: Some of the synchronisation is calendar only, not full integration, but this is generally a third party limitation

Overall: Central management of property occupancy and availability. Easily set seasonal rates and closed periods.

Amazing customer service, I'm very pleased with the channel manager.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's especially designed for agencies and management companies that have individual properties in different locations, Ideal for companies that deal with rental vacations. The website was easy to set up and the support was incredible.

Cons: There is no minimum advance reservation which is difficult to program cleaning as anyone can book instantly for that day. However, I understand the company has already started a plan to change this.

Overall: Was easy to set up and the customer service was fabulous! I approached them for the channel management. Was reluctant to create a new website but it was a smooth transition.

Vendor Response

by Lodgify on April 20, 2018

Dear Zoe, thanks for taking the time to review Lodgify. We're so pleased to hear you're happy with our customer service and channel manager, and that you've had a very easy time setting up your website. Regarding the minimum advance reservation, we have a functionality called "Enable advance notice" which could help resolve your doubts on this issue. Please contact support@lodgify.com and they will be happy to talk you through set up. Thanks again for choosing Lodgify, we're proud to be a part of your business' growth! The Lodgify Team

The overall experience is good, and to be a relatively new system/service is great hoenstely

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplification of everything and the seamless integration, everything is very well designed and well thought. Especially the booking system is one of the best for the market, great integration and great tools that make easier the interaction with customers and facilitates the communication and transactions.

Cons: The lack of theme flexibility, and lack of some features on the themes. I think the thems should go a little bit further, you should try to find a way to emulate Wordpress on this that with plugins you can add stuff that those who don't know programming we can do it easily. Maybe reinforce widget offer.

Overall: A trustable booking system

Vendor Response

by Lodgify on May 03, 2018

Dear Roberto, It's good to know you are pleased with your website and booking system, and that it makes running your business that bit easier. Thanks for the feedback about our templates. We are constantly working on improving our product so love to hear from our customers directly about how we can make it better. All the best, the Lodgify Team

Easy to use, perfect result, even if you are not familiar with coding websites

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the excellent and very friendly customer support and the fast results, when creating the website.

Cons: Handling is sometimes a bit confusing and not self explaining. The design of the calendar could be improved for better handling. The built-in channel management is too complicated to use.

Vendor Response

by Lodgify on May 03, 2018

Hi Micheal, thanks a lot for reviewing Lodgify. We're glad it was easy to build your website ¿ even as a beginner! Please remember, you can find tutorials on using the channel manager in our Knowledge Base (support.lodgify.com), or you can always reach out to support@lodgify.com if you require specific assistance. Thanks again for choosing our software for your business! Best wishes, the Lodgify Team

Great Rental Management Tool!

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I really appreciate is the quick and always helpful, competent customer service! Whatever questions or needs you might have, there's always someone you can ask and get immediate help.

Cons: I think the website design tools could be better! Other website hosts have much better looking options available.

Overall: More bookings for my vacation rental business and plenty of time saved!

Vendor Response

by Lodgify on February 28, 2018

Hi Matthias, thank you for reviewing Lodgify. We're happy to hear that your experience with our customer service has been 5-star. We're constantly working to improve our software, and your comments will be taken into account. It's great to hear you have saved time and achieved more bookings for your rental with Lodgify. Best wishes, the Lodgify team

For me as a vacation rental owner te best solution

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Value for your money. Great customer service even sometimes in my language. Nice templates. Great to be able to send quotes from my website.

Cons: Sometimes the navigation is confusing. The mobile version could be better. There s no iDeal payment option available

Overall: All bookings in one place.

Vendor Response

by Lodgify on May 07, 2018

Dear Ria, thanks for reviewing Lodgify! We're happy to hear our solution is a great fit for your business, and we're proud to be part of your success. We are working on improving Lodgify mobile ¿ keep an eye on our blog for future updates. Best wishes, the Lodgify Team

Great and relatively easy to use tool for managing a holiday home.

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The pricing is very fair, the out of the box website building tool is great and it offers channel manager connections to the most commonly used booking platforms (booking.com and airbnb).
You could also build a marketplace with this software - which is great I guess for some use cases but since I don't need that, it does not really help me.

Cons: It could offer more channel managers and the menus could be a bit more intuitive - but overall a great value for money product.

Overall: Having my own booking engine for my holiday home as well as managing reservations and the availability of my holiday home easily and in one central place. And all that for an ok monthly fee.

Vendor Response

by Lodgify on May 03, 2018

Thanks for reviewing Lodgify! It's great to hear you are happy with our website builder, channel manager and pricing. We are always working on new integrations for our channel manager, so be sure to keep an eye on our blog for future updates. Best wishes, the Lodgify Team