--- title: "Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lodgify the right Channel Management solution for you? Explore 1312 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131924/Lodgify/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Lodgify 4.5 (1312) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Lodgify Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews JW Jennifer W DirectorReal Estate, Self-employedUsed the software for: Less than 6 months. “What stands out most is the quality of the onboarding and support teams. Once the initial setup phase is complete, the system becomes much easier to manage and gives a strong sense of control over listings, pricing, and guest communication.“ May 27, 2026 KM Kenny M OwnerGraphic Design, 2 - 10 employeesUsed the software for: 1-2 years. “The merchant auto-renewed my annual contract without sending a renewal warning email. When I noticed the charge and requested a cancellation, they closed my account but kept 100% of the annual fee, refusing to issue even a pro-rated refund for the 11 months left on the contract.“ June 29, 2026 JW Jennifer W DirectorReal Estate, Self-employedUsed the software for: Less than 6 months. “I’m managing a unique property and needed a platform that felt professional, flexible, and capable of handling direct bookings alongside OTA integrations.“ May 27, 2026 MK Michelle K OwnerHospitality, Self-employedUsed the software for: 1-2 years. “There are a few bugs that I wish could be worked out (i.e., only allowing even hour check ins and check outs) and wish pricing wasn't quite as expensive.“ February 13, 2026 FS Frederic S ownwerReal Estate, Self-employedUsed the software for: Less than 6 months. “Booking management system allowing to access many platforms from lodgify, calendar function is simple and the competitor section is interesting allowing to see the market trend“ February 17, 2026 EC Enrique C Procurement ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: 1-2 years. “That the sync with Booking is not available for "Booking Request" configuration and that the PM Modules and Reports available at Ultimate are not adding too much value.“ December 16, 2024 DU David U OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I can approve booking requests, message guests, check the calendar, and pull up reservation details from anywhere, no laptop required.“ April 24, 2026 AM April M OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Some glitches with Airbnb adding additional guests after initial booking and not adding charges.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 1312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie C. Owner and Investor Hospitality Used the software for: 1-2 years ### "The Best PMS - Hands Down" May 31, 2026 5.0 5 STARS - and there's nothing more important than five star reviews in our industry. The team is such pros. Pros LOVE Lodgify - the customer support is unparalleled. I loved the 1:1 onboarding that really addressed my needs directly. Also, the value for money is unmatched by competitors. Just the best! Cons I am honestly struggling to find something. Every time I wish there was another feature, the team either rolls it out or has it in development. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Lodgify Price and more importantly, customer support. Review Source MP Marcelo P. Manager Hospitality Used the software for: 1-2 years ### "The reporting finally tells me what my properties are actually earning" April 29, 2026 5.0 Having accurate, consolidated numbers every month has changed how I run the business. I make better decisions faster and I feel like I actually know what's going on with my portfolio. Pros Before Lodgify, my revenue reporting was a monthly nightmare — three platforms, three different dashboards, manual copy-paste into a spreadsheet. Now every booking, payout and fee flows into Lodgify's reports automatically. I can see occupancy, average daily rate and revenue per property over any period in seconds. The monthly summary has become the most reliable business document I have. My conversations with my accountant are now half the length they used to be — they get clean, consistent numbers without me having to prepare anything separately. Cons I'd love side-by-side property comparisons over custom date ranges. For instance, RevPAR plotted across all four properties in a single view. The current reporting is solid — it just leaves me wanting a bit more analytical depth. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I needed a platform where reporting wasn't an afterthought. Most tools I looked at treated analytics as a nice-to-have. Lodgify has it built in and directly connected to bookings and payments. Review Source SD Stanislav D. Owner Hospitality Used the software for: 1-2 years ### "My guests let themselves in at 2 am without waking me up anymore. " October 25, 2026 5.0 The go-to tool for small hosts. I run my apartments with zero in-person touchpoints. Guests feel like they have a premium hotel-quality arrival experience, and I get my evenings back. Pros The smart lock integration has been the most lifestyle-changing feature I've found. Every reservation automatically generates a unique access code, sends it to the guest before arrival, and expires it after checkout. I haven't met a guest at the door in over 8 months. Cons The initial setup with one of my lock brands took a couple of attempts and some back-and-forth with their support team. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I had come up for renewal, and I wasn't totally happy. Review Source MB Mohammed B. Owner Hospitality Used the software for: Less than 6 months ### "Cross mapped our properties, sent a guest into an occupied unit" July 9, 2026 1.0 We came to Lodgify from Guesty, where these same properties ran on these same channels without a single incident. The sales pitch promised improvements, including listing on Google Vacation Rentals. What we got instead was the worst operational failure in the history of our business. The Vrbo integration sat inactive for weeks after onboarding, causing double bookings. When it finally activated, our two properties were cross mapped to the wrong Vrbo listings, putting every Vrbo reservation on the wrong unit. Because the correct unit's calendar never blocked, one guest walked into an occupied condo at 10 PM on another guest. We refunded that guest, we are cancelling reservations to contain the damage, our Vrbo listing was placed in Restricted status, and we are dealing with legal exposure from the incident. The support experience was worse than the software failure. Replies took days. When we escalated, we were told the mapping is a self service process and that there was no indication of financial loss, while we were actively issuing refunds and cancelling bookings. Nobody has taken ownership of the problem. A channel manager has one core job: put the right reservation on the right property. Lodgify failed at that, and their support treated a guest safety incident like a routine ticket. Pros The interface is clean and easy to navigate, and the website builder is decent. Setting up listings and templates is straightforward. Those are genuinely the only positives I can point to after using the platform. Cons We manage short term rentals across Airbnb, Vrbo, and Booking.com. Our Vrbo integration was not activated for weeks after onboarding, which caused double bookings. When it went live, our two properties were cross mapped to the wrong Vrbo listings, so every Vrbo reservation landed on the wrong unit. Because the correct unit's calendar never blocked, a guest walked into an occupied condo at 10 PM on another guest. That resulted in a refund, cancelled reservations, channel penalties, a restricted Vrbo listing, and legal threats. Support replied slowly, told us the mapping was a self service process, and stated there was no indication of financial loss while we were refunding money and cancelling bookings. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We promised improvements,and more booking channels Review Source Misha Y. Self-employed Leisure, Travel & Tourism Used the software for: 6-12 months ### "The calendar sync finally gave me peace of mind" April 28, 2026 5.0 Lodgify gave me back the mental bandwidth I was spending on calendar checks. Setup took a couple of onboarding sessions, and the daily workflow is now genuinely calm instead of stressful. Pros The channel manager is the reason I stayed. My Airbnb, Vrbo and Booking.com calendars now update in real time through direct API connections, not iCal. Before Lodgify I had two double bookings in my first year of hosting. Since switching, zero. The unified calendar view means I can see every reservation across every channel in one place, and adjusting availability only takes one click instead of logging into three separate extranets. Cons I'd love more granular channel-specific rate rules — for example, different cancellation policies per platform within the same rate plan. It's workable as is, but more flexibility would help. Switched from [Vrbo](https://www.capterra.com/p/233391/Vrbo/) I used to have manual management across Airbnb and Vrbo extranets + a spreadsheet. Now I've simplified the process and have more control. Review Source Jocelyn G. Digital Marketing Manager Hospitality Used the software for: Less than 6 months ### "Scaling Your Direct Bookings with Lodgify" February 13, 2026 5.0 I see Lodgify as a powerful "bridge" for hosts who want to move beyond just being an Airbnb or Booking.com listing and start building an independent brand. It’s an all-in-one property management system (PMS) that excels at professionalizing your business presence without requiring a degree in web development. For hosts like us who balance multiple properties and a growing team, it provides the essential "bird’s eye view" needed to keep operations running smoothly. Pros The Direct Booking Engine: This is Lodgify's "bread and butter." The website builder is incredibly intuitive, allowing you to create a professional-looking site that actually converts. It's a game-changer for avoiding high OTA (Online Travel Agency) fees and building a direct relationship with guests. Seamless Channel Management: The calendar synchronization is robust. It centralizes bookings from Airbnb, VRBO, and Booking.com effectively, which is crucial for preventing the nightmare of double bookings. Onboarding & Support: Unlike many tech platforms, Lodgify’s onboarding process is highly personalized. Having a dedicated specialist walk you through the setup especially when mapping different channels shortens the learning curve significantly. Cons Website Customization Limits: While the website builder is easy to use, it does have its "ceilings." If you want a highly unique or complex design, the templates can feel a bit restrictive. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify The Webmaster's Shortcut to Direct Booking Authority. Review Source Response from Lodgify February 23, 2026 Hi Jocelyn, We’re thrilled to hear that Lodgify is helping you build your brand and streamline your property management! It’s great that the direct booking engine, channel management, and personalized onboarding have made a difference for you. We understand that some customization limits exist with the website builder, and we’re always looking for ways to improve. If you ever need tips or guidance to get the most out of your site or PMS features, please don’t hesitate to reach out - we’re happy to help. The Lodgify Team JH Julio H. Owner Real Estate Used the software for: Less than 6 months ### "Great Support and Clean UI, After a Rough Onboarding" February 13, 2026 5.0 The onboarding experience was so-so and, honestly, pretty frustrating. I felt like I was handed off to customer support to figure things out instead of being guided through a clear process. The Vrbo integration was especially confusing, and Lodgify wasn’t very helpful there. Thankfully, I found a great contact at Vrbo who knew exactly how to set it up and helped me get everything working. Now that everything is running, the platform is much easier to use and quite powerful. The tech support team, in particular, has been fantastic—they’re responsive, proactive, and genuinely go out of their way to help, which is more than I can say for the onboarding experience. Overall, it’s a strong tool once you’re past the initial setup hurdles. I can see why many stay away given the onboarding process. Pros The UI is intuitive and easy to navigate, and the customer service is truly top-notch. The tech support team goes above and beyond to help fix issues and make sure things work properly. Once everything is set up, managing listings and operations becomes very straightforward. Cons Some of the workflows for the website and listings feel unintuitive. For example, I sometimes have to publish changes and then go back into the backend to undo or adjust things for them to properly reflect across platforms. It’s a bit of a workaround—odd, but it does work. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Lodgify We chose Lodgify because it allowed us to set up a payment option for our website that actually works in Guatemala (Payyo). Many competing platforms didn’t support this at all, which was a deal-breaker for us. We also really like the WordPress integration, which made it easy to connect and manage our website alongside our booking system. Review Source Response from Lodgify February 23, 2026 Hi Julio, Thank you for your detailed feedback! We’re glad to hear that Lodgify is powerful and that our tech support has been helpful throughout. We also appreciate your honesty about the onboarding and integration challenges - your insights help us improve the experience for everyone. Reach out anytime if anything comes up! Best, The Lodgify Team NW Nigel W. Retired property owner Hospitality Used the software for: 6-12 months ### "Best way to setup a direct holiday rental website" February 14, 2026 5.0 Hugely successful. We get regular direct bookings. People often find us on Google maps after first finding us on Airbnb or Booking.com. We are now taking bookings for our second summer and even though it’s still only February we already have more bookings than last year. Around 50% of bookings come direct, saving a tonne of commission fees that would otherwise go to Airbnb and Booking.com Pros With Lodgify I was able to make a professional direct booking website for our gite in France. It synchs calendar availability with Airbnb and Booking.com. Very easy to use and I had my website ready to use within the trial period, making this a zero risk purchase decision. Lodgify made it easy to integrate with a secure payment processing service (Stripe). We use the automated price optimisation facility which gives me a lot of confidence that we are maximising both our daily price and occupancy. The AI help system is REMARKABLE! Virtually all questions I have had were quickly solved. And when I needed human tech support that has been quick and super helpful. Probably the best customer service I’ve ever had from a software company. Help articles on subjects like SEO have helped me further improve performance. Our property now ranks top for our main search criteria and we have direct bookings via Google maps. Cons Integration with Vrbo was too difficult. But that has since been solved and in truth the technical problems were the fault of Vrbo whose technology stack is a hodgepodge of old systems held together with sticky tape, the result of years of acquisitions and cobbled together integration. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify The free trial was long enough to eliminate risk. Some of the alternatives either didn’t want single property owners or were unaffordable in my opinion. Review Source Response from Lodgify February 23, 2026 Hi Nigel, Wow, we’re thrilled to hear about your success with Lodgify! It’s amazing that your direct bookings are growing and that our AI and support have made such a positive impact. Thanks for sharing your detailed experience - it’s incredibly rewarding to know we’ve helped your property thrive. Reach out anytime if anything comes up! Best, The Lodgify Team MB Matt B. Owner Hospitality Used the software for: 1-2 years ### "Lodgify - recommended" February 13, 2026 5.0 My overall experience as been a 9/10. Again, with the exception of a few minor reporting bugs and the lack of some (nice to have) features, Lodgify has delivered on all fronts. I would recommend (and have recomended) this PMS for anyone needing to manage their listings on multiple platforms. Pros I have been using Lodgify (Pro) over the last year I have found it to be very useful in managing my two listings across Booking, VRBO, and Airbnb. Additionally, the website builder was also very easy to use and set up. The security of the site seems fairly standard with a 2FA option that I use. Customer support is very helpful with the option to chat or call, and the onboarding process was individualized. Payment for the platform is again fairly standard with the options to pay by month or by the year and the payments are auto drafted. All in all, I have found the platform to be a fair value for the money. Cons I have noted a couple of bugs in some of the reporting tools that come with the Pro level subscription. most notably, when Lodgify records the number of nights book they are actually reporting on the number of days booked. This is def not the industry standard as we charge per night in most cases. I have reported the issue months back and it has not be corrected. This particular bug has a downstream effect on other reports such as ADR as well as others. One feature Lodgify does not support and I hope it does soon is the ability to include short videos to the website. This is particularly useful for property walkthroughs and for compelling landing pages. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify I preferred Loidgify's website builder over Guesty's Review Source Response from Lodgify February 23, 2026 Hi Matt, Thank you for your detailed feedback and for recommending Lodgify! We’re glad to hear the platform has been useful for managing your listings and that our support and website builder have met your needs. We also appreciate your notes regarding reporting and feature suggestions - insights like yours are invaluable as we continue improving the platform. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team JS James S. CEO Hospitality Used the software for: 6-12 months ### "Exceptional Choice for Property Managers" February 14, 2026 5.0 At GaeaTeam, we manage vacation rentals along the Oregon Coast, and Lodgify has played a meaningful role in helping us grow from a hands-on hosting operation into a structured, professional management company. What we value most is clarity. With multiple properties, multiple channels, and a growing team, we need systems that reduce chaos — not add to it. Lodgify gives us a centralized dashboard where reservations, payments, guest communication, and reporting all live in one place. That organization allows us to focus on what matters most: delivering exceptional guest experiences. The direct booking website builder has been especially important for us. It’s allowed us to build and control our own brand presence rather than relying entirely on OTAs. For a company committed to long-term growth and independence, that matters. The integration with Airbnb, VRBO, and Booking.com has been reliable, and Stripe payments have been seamless. Once the system is properly configured, it becomes a dependable operational backbone. There is a learning curve, and some reporting tools could go deeper, but overall Lodgify has been a strong partner in helping us scale thoughtfully and professionally. For property managers who are serious about building a sustainable business — not just managing listings — Lodgify is a platform worth considering. GaeaTeam Seaside, Oregon Pros The direct booking website builder has been especially important for us. It’s allowed us to build and control our own brand presence rather than relying entirely on OTAs. Cons Lodgify's reporting tools could go deeper. Initial integration and setup has a bit of a learning curve. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway is better suited for enterprise level property management companies. We're not that yet, and the complexity of Hostaway and the cost can be daunting. Lodgify is more intuitive, and has a much better website builder. Review Source Response from Lodgify February 23, 2026 Hi James, We’re so glad to hear Lodgify has helped bring clarity and organization to your operations at GaeaTeam! It’s wonderful that the direct booking website builder and integrations are supporting your growth and brand presence. Your feedback on reporting and setup is noted as we continue improving the platform. Reach out anytime if anything comes up! Best, The Lodgify Team FC Francine C. Manager Hospitality Used the software for: Less than 6 months ### "Behind the Scenes " September 20, 2025 4.0 Overall experience is worth it. The developers have put thought into this software. Just need to make Lodgify accept payments from guests and do commission payouts to the respective booking/rental companies. Oh that would be amazing if a deal could work out like that. Pros Customer Support, Booking Management, website creator and the software Ai platform. The fact that Lodgify can manage my reservations and pricing across all apps is truly amazing and helps in me being able to have a full-time job and still efficiently manage. Cons Unable to use Lodgify as a direct remittance gateway. Due to my location, getting paid and having to do commission payouts manually can be a hassle. I would think for a 73usd subscription Lodgify can find a way to be the main gateway for managing of funds going in and out through direct deposits. I would pay extra for my subscription if needs be. Let's think futuristic!!! Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Reason for choosing Lodgify Powerful website builder and intergrated booking. Review Source Response from Lodgify September 23, 2025 Hi Francine, Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that Lodgify helps you efficiently manage your reservations, pricing, and website while balancing a full-time job. It’s great to know that you value the flexibility and support we provide. We also really appreciate your suggestions regarding direct remittance and payout management. Feedback like this is invaluable and will certainly be shared with our product team as we continue working on improving the platform. Best regards, The Lodgify Team AK Abbas K. General Manager Business Supplies and Equipment Used the software for: 2+ years ### "Great product, needs better customer service" November 25, 2025 4.0 Pros Has a full suite of features and products for short term rental and property management. Using calendar and pricing is very easy. Cons The customer service has decreased. Professional plans used to have phone access, but they quietly removed that and only retained it for the Ultimate plan. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify Cheaper and seemed to have a great variety of features Review Source Response from Lodgify December 3, 2025 Hi Abbas, Thank you for your detailed feedback! We’re glad to hear you appreciate our full suite of features and find the calendar and pricing tools easy to use. We also value your comments regarding customer service and plan features. Your input has been shared with our team as we continually strive to improve our offerings and support options. Best regards, The Lodgify Team RW Randy W. Owner Hospitality Used the software for: Less than 6 months ### "Great Value, Easy to Use" October 28, 2025 5.0 We've been very happy with the overall experience. Customer service has been very responsive, helpful, and timely. Pros Ease of use and customer support. The software is very intuitive, and integrations seem much easier to use than with other channel managers we've used. Cons Onboarding was a little clunky, but only with VRBO, and it may have been outside of Lodgify's control. Lodgify made it right though. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Lodgify Lodgify was more robust than iGMS, but slightly more expensive. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Simplicity and features. Hostaway wouldn't allow us to pause listings causing some major issues with compliance. Also, Lodgify is incredibly easy to use ands etup. Review Source Response from Lodgify November 12, 2025 Hi Randy, Thank you for your thoughtful feedback! We're delighted to hear that you find Lodgify easy to use and that our customer support has been responsive and helpful. We appreciate your patience during the VRBO onboarding, and we’re glad we could make it right for you. It’s great to know that Lodgify’s features and simplicity stood out compared to other platforms you considered. We look forward to continuing to support your rental management needs. Best regards, The Lodgify Team AP Adi P. Head of Operations Hospitality Used the software for: Less than 6 months ### "Value for money PMS. Great!!" February 13, 2026 5.0 Amazing and very goo. I would recommend using Lodgify as it is simple to use once you get hold of it Pros Support from them and onboarding process made it seem less. \[sensitive content hidden\] from onboarding was so helpful. I have good experience until now Cons Pricing function could be better than pricelabs, it was a bit confusing in the start but then I got hold of it. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify Pricing was much better and I was only starting with one property. Review Source Response from Lodgify February 23, 2026 Hi Adi, We’re so happy to hear that our support and onboarding made a positive difference and that you’re enjoying Lodgify! Thanks for sharing your experience, and we’re glad it’s been easy to use once you got started. Feel free to reach out anytime if anything comes up! Best, The Lodgify Team TH Thomas H. CEO Hospitality Used the software for: Less than 6 months ### "Lodgify review on startip" October 27, 2025 4.0 Overall it is acceptable but there are still lots of issues to work thru. I look forward to getting it working Pros The initial setup sessions were good with Maria and the tech support has been responsive to my issues. Cons when importing from Airbnb the software took my nightly cost in pesos and just changed it to USD without any conversion so potential guests would see like 10,000 USD per night instead of $500 USD converted. I also have not been able to setup a stripe account so I still cannot receive guest payments. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify Less expensive with promotion and it had accounting feature required for my business Review Source Response from Lodgify November 12, 2025 Hi Thomas, Thank you for sharing your experience. We're glad to hear that your initial setup sessions with Maria were positive and that our tech support has been responsive. We appreciate your patience with the currency import issue from Airbnb and the difficulties setting up Stripe, these are important concerns that we hope to resolve soon. We’re committed to improving these aspects to help you get everything running smoothly. Thank you for choosing Lodgify and for your understanding as we work through these challenges. Best regards, The Lodgify Team SR Susan R. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Lodgify rocks it all day long" May 27, 2026 5.0 From day one it's been a huge time saver. The interface is so into an easy use, and their website builder was spectacular. Pros The booking management system is second, and then it saved us so much time, money and frustration and unlimited double bookings completely Cons There's really nothing I don't like about Lodgify. It's just made our life so much easier given we have multiple booking platforms and limited time. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify More intuitive interface and just general design/ ease of use. Review Source ML Milay L. Owner Real Estate Used the software for: 1-2 years ### "Happy Manager " August 19, 2025 5.0 I like the team and the service, and how quickly they solve things. Sometimes they have to escalate certain issues but usually it works out quickly. Pros I love Lodgify because it is easy to use and has all the features that one would want in managing properties. Cons Customer service is not available 24/7. Also, there is never a disclaimer when one sets up a service that costs additional, on the charge so you get supposed with it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify I had used once before and liked it. I felt it was familiar and the sources are easy to use. Review Source Response from Lodgify August 25, 2025 Hi Milay, Thank you for sharing your detailed feedback with us! We’re happy to hear you find Lodgify easy to use and that our team has been helpful in resolving issues quickly. We’re sorry to hear about your concerns regarding customer service availability and unexpected additional charges, that’s not the experience we want our customers to have. Your feedback is very valuable, and we’ll share it with our team to keep improving. Best regards, The Lodgify Team TF Tim F. Manager Consumer Services Used the software for: Less than 6 months ### "Amazing 10/10" May 27, 2026 5.0 Pros Customer support is great and the interface is extremely easy to use. Amazing system can’t recommend it more Cons It’s a bit tricky at the start to get used to everything, but with the on boarding calls it makes it so simple and easy to learn. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Poor interface and everyday use wasn’t as good as Lodgify Review Source PC Pauline C. Owner Hospitality Used the software for: Less than 6 months ### "Lodgify onward and upwards" May 28, 2026 5.0 So far the pros have outweighed the cons. Next part of the journey with Lodgify is the web page build. Happy with the service provided so far and would recommend the company to others Pros As a new user to the world of short term rental Lodgify has made the experience a lot easier to navigate. The people in customer support have been amazing. Patient, professional, polite and above all very knowledgeable. Most of the bugs and issues have been from my lack of knowledge and Lodgufy have always managed to point me in the right direction to fix any and all problems. The software works well integrating with the other platforms for managing bookings and updating the listings for me. So far it has been value for money that I paid. I would recommend the company for new customers who have no idea where to start on there journey as a short term rental owner. Cons Some of the links on the self help pages do not correspond with what you are looking at on the platform. I did find it frustrating at times. The IA assistant was at times very repetitive in the answers it gave. Review Source AT Anne-Marie T. Host, cleaner, admin Real Estate Used the software for: Less than 6 months ### "Lodgify-our go to software for our business" February 19, 2026 5.0 We are very happy as it has made our lives so much easier and it is simple to use which I like. We plan to create our own website soon by using the software. We have taken some bookings direct and saved a lot on fees. Pros We use Lodgify to help simplify our bookings, sync calendars, messages and have them all in the one place. I like is it simple to use and it works great. Cons Was a little hard to navigate setting up channel syncing to start with but after a one on one meeting it was all sorted! Review Source Response from Lodgify February 23, 2026 Hi Anne-Marie, Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience, and we're always here to support you every step of the way as you continue growing. The Lodgify Team FP Fraser P. Director Hospitality Used the software for: 1-2 years ### "Lodgify review" May 27, 2026 5.0 Overall I have been very impressed with the platform and have recommended it to others. If the price was a little lower we would be a bit happier. Pros I like the ease of managing multiple properties and also the new look of Lodgify. I have also been impressed with the support that you get when needed. Cons The cost is a little expensive, especially as we only have 2 small cottages. I have sometimes found it quite difficult to navigate the menu to find what I need. Review Source MK Martijn K. Owner Hospitality Used the software for: 1-2 years ### "Happy customer" February 14, 2026 5.0 Great Experience in using the tool. Also when you have a question the support is great and follows up as agreed. Pros It is a simple to use product that does what it promises to do. Even when you only have one property, it is still very usefull. Cons The propertymanagement environment is still a bit Messi, but still is improved constantly. I believe this will get better in coming releases. Review Source Response from Lodgify February 23, 2026 Hi Martijn, We’re happy to hear you’re having a great experience with Lodgify and that our support has been helpful! Thanks for your feedback on the property management environment - we’re always working to make it even better. Feel free to reach out anytime if anything comes up! Best, The Lodgify Team AA Adeniyi A. Director Media Production Used the software for: 6-12 months ### "Good value for money " February 14, 2026 5.0 My experience has been great so far, my property has more visibility and it easy to manage, i will argue it is good value for money the customer support has been great as well Pros The ease at which yoy can have your property liested on mamy platforms and onlmy y need to manage it from one Cons Nothing to note at the moment, i will say continous improvement on the general user interface allowing for easier axcess to tools Review Source Response from Lodgify February 23, 2026 Hi Adeniyi, Thank you for taking the time to share your feedback. We’re so glad to hear your experience has been a positive one and that you’re seeing strong value and visibility. We also appreciate your thoughts on continued interface improvements - insights like yours help us keep refining the platform. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team AE Arash E. Villa Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "PMS tool you can rely on " February 13, 2026 5.0 onboarding was easy and professional. support is fast and reliable. i feel the Management really cares about further development of the tool which is very Pros it is very strong tool. making booking Management much easier but most thing i like about Lodgify is the support. Cons the only thing which this tool cannot yet provide is the AI crawlers for the website. but i hope one day developers can provide this as well. young people now adays search for accommodation with AI so this should be a "must have". Review Source Response from Lodgify February 23, 2026 Hi Arash, Thank you so much for sharing your experience! We're thrilled to hear that our support and onboarding made a positive impact for you. We’re always working on improving Lodgify, and your feedback about AI tools is super valuable for future updates. Feel free to reach out anytime if anything comes up. Best, The Lodgify Team RA Ross A. Administration Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Cabin rental on Lodgify" June 1, 2026 5.0 Great customer service, everything is made easy to start. Even the help chat is verry helpful. As a new user I'm happy to have chose Lodgify Pros It is very easy of use and well put together for owners, great customer service. Well put together to mage all on one platform Cons The invoicing for customers in Quebec is an issue since we can't rename taxes, there is 2 taxes in Quebec and I can't set it from Lodgify Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.