--- title: "Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lodgify the right Channel Management solution for you? Explore 1311 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131924/Lodgify/reviews/" page_type: "reviews" language: "en" --- Lodgify 4.5 (1311) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 31st, 2026 # Reviews of Lodgify Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews DU David U OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I can approve booking requests, message guests, check the calendar, and pull up reservation details from anywhere, no laptop required.“ April 24, 2026 KM Kenny M OwnerGraphic Design, 2 - 10 employeesUsed the software for: 1-2 years. “The merchant auto-renewed my annual contract without sending a renewal warning email. When I noticed the charge and requested a cancellation, they closed my account but kept 100% of the annual fee, refusing to issue even a pro-rated refund for the 11 months left on the contract.“ June 29, 2026 JW Jennifer W DirectorReal Estate, Self-employedUsed the software for: Less than 6 months. “What stands out most is the quality of the onboarding and support teams. Once the initial setup phase is complete, the system becomes much easier to manage and gives a strong sense of control over listings, pricing, and guest communication.“ May 27, 2026 AG Alessandro G OwnerAccounting, Self-employedUsed the software for: Less than 6 months. “Refund refused (“cannot provide monetary compensations for every technical issue”), and onboarding took longer than the 14-day cool-off period, so I couldn’t even test before losing the right to a refund“ September 21, 2025 JW Jennifer W DirectorReal Estate, Self-employedUsed the software for: Less than 6 months. “I’m managing a unique property and needed a platform that felt professional, flexible, and capable of handling direct bookings alongside OTA integrations.“ May 27, 2026 MK Michelle K OwnerHospitality, Self-employedUsed the software for: 1-2 years. “There are a few bugs that I wish could be worked out (i.e., only allowing even hour check ins and check outs) and wish pricing wasn't quite as expensive.“ February 13, 2026 FS Frederic S ownwerReal Estate, Self-employedUsed the software for: Less than 6 months. “Booking management system allowing to access many platforms from lodgify, calendar function is simple and the competitor section is interesting allowing to see the market trend“ February 17, 2026 EC Enrique C Procurement ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: 1-2 years. “That the sync with Booking is not available for "Booking Request" configuration and that the PM Modules and Reports available at Ultimate are not adding too much value.“ December 16, 2024 ## Showing most helpful reviews Showing 1-25 of 1311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jocelyn G. Digital Marketing Manager Hospitality Used the software for: Less than 6 months ### "Scaling Your Direct Bookings with Lodgify" February 13, 2026 5.0 I see Lodgify as a powerful "bridge" for hosts who want to move beyond just being an Airbnb or Booking.com listing and start building an independent brand. It’s an all-in-one property management system (PMS) that excels at professionalizing your business presence without requiring a degree in web development. For hosts like us who balance multiple properties and a growing team, it provides the essential "bird’s eye view" needed to keep operations running smoothly. Pros The Direct Booking Engine: This is Lodgify's "bread and butter." The website builder is incredibly intuitive, allowing you to create a professional-looking site that actually converts. It's a game-changer for avoiding high OTA (Online Travel Agency) fees and building a direct relationship with guests. Seamless Channel Management: The calendar synchronization is robust. It centralizes bookings from Airbnb, VRBO, and Booking.com effectively, which is crucial for preventing the nightmare of double bookings. Onboarding & Support: Unlike many tech platforms, Lodgify’s onboarding process is highly personalized. Having a dedicated specialist walk you through the setup especially when mapping different channels shortens the learning curve significantly. Cons Website Customization Limits: While the website builder is easy to use, it does have its "ceilings." If you want a highly unique or complex design, the templates can feel a bit restrictive. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Lodgify The Webmaster's Shortcut to Direct Booking Authority. Review Source Response from Lodgify February 23, 2026 Hi Jocelyn, We’re thrilled to hear that Lodgify is helping you build your brand and streamline your property management! It’s great that the direct booking engine, channel management, and personalized onboarding have made a difference for you. We understand that some customization limits exist with the website builder, and we’re always looking for ways to improve. If you ever need tips or guidance to get the most out of your site or PMS features, please don’t hesitate to reach out - we’re happy to help. The Lodgify Team JH Julio H. Owner Real Estate Used the software for: Less than 6 months ### "Great Support and Clean UI, After a Rough Onboarding" February 13, 2026 5.0 The onboarding experience was so-so and, honestly, pretty frustrating. I felt like I was handed off to customer support to figure things out instead of being guided through a clear process. The Vrbo integration was especially confusing, and Lodgify wasn’t very helpful there. Thankfully, I found a great contact at Vrbo who knew exactly how to set it up and helped me get everything working. Now that everything is running, the platform is much easier to use and quite powerful. The tech support team, in particular, has been fantastic—they’re responsive, proactive, and genuinely go out of their way to help, which is more than I can say for the onboarding experience. Overall, it’s a strong tool once you’re past the initial setup hurdles. I can see why many stay away given the onboarding process. Pros The UI is intuitive and easy to navigate, and the customer service is truly top-notch. The tech support team goes above and beyond to help fix issues and make sure things work properly. Once everything is set up, managing listings and operations becomes very straightforward. Cons Some of the workflows for the website and listings feel unintuitive. For example, I sometimes have to publish changes and then go back into the backend to undo or adjust things for them to properly reflect across platforms. It’s a bit of a workaround—odd, but it does work. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Lodgify We chose Lodgify because it allowed us to set up a payment option for our website that actually works in Guatemala (Payyo). Many competing platforms didn’t support this at all, which was a deal-breaker for us. We also really like the WordPress integration, which made it easy to connect and manage our website alongside our booking system. Review Source Response from Lodgify February 23, 2026 Hi Julio, Thank you for your detailed feedback! We’re glad to hear that Lodgify is powerful and that our tech support has been helpful throughout. We also appreciate your honesty about the onboarding and integration challenges - your insights help us improve the experience for everyone. Reach out anytime if anything comes up! Best, The Lodgify Team MB Mohammed B. Owner Hospitality Used the software for: Less than 6 months ### "Cross mapped our properties, sent a guest into an occupied unit" July 9, 2026 1.0 We came to Lodgify from Guesty, where these same properties ran on these same channels without a single incident. The sales pitch promised improvements, including listing on Google Vacation Rentals. What we got instead was the worst operational failure in the history of our business. The Vrbo integration sat inactive for weeks after onboarding, causing double bookings. When it finally activated, our two properties were cross mapped to the wrong Vrbo listings, putting every Vrbo reservation on the wrong unit. Because the correct unit's calendar never blocked, one guest walked into an occupied condo at 10 PM on another guest. We refunded that guest, we are cancelling reservations to contain the damage, our Vrbo listing was placed in Restricted status, and we are dealing with legal exposure from the incident. The support experience was worse than the software failure. Replies took days. When we escalated, we were told the mapping is a self service process and that there was no indication of financial loss, while we were actively issuing refunds and cancelling bookings. Nobody has taken ownership of the problem. A channel manager has one core job: put the right reservation on the right property. Lodgify failed at that, and their support treated a guest safety incident like a routine ticket. Pros The interface is clean and easy to navigate, and the website builder is decent. Setting up listings and templates is straightforward. Those are genuinely the only positives I can point to after using the platform. Cons We manage short term rentals across Airbnb, Vrbo, and Booking.com. Our Vrbo integration was not activated for weeks after onboarding, which caused double bookings. When it went live, our two properties were cross mapped to the wrong Vrbo listings, so every Vrbo reservation landed on the wrong unit. Because the correct unit's calendar never blocked, a guest walked into an occupied condo at 10 PM on another guest. That resulted in a refund, cancelled reservations, channel penalties, a restricted Vrbo listing, and legal threats. Support replied slowly, told us the mapping was a self service process, and stated there was no indication of financial loss while we were refunding money and cancelling bookings. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We promised improvements,and more booking channels Review Source Katie C. Owner and Investor Hospitality Used the software for: 1-2 years ### "The Best PMS - Hands Down" May 31, 2026 5.0 5 STARS - and there's nothing more important than five star reviews in our industry. The team is such pros. Pros LOVE Lodgify - the customer support is unparalleled. I loved the 1:1 onboarding that really addressed my needs directly. Also, the value for money is unmatched by competitors. Just the best! Cons I am honestly struggling to find something. Every time I wish there was another feature, the team either rolls it out or has it in development. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Lodgify Price and more importantly, customer support. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Price and more importantly, customer support. Review Source Misha Y. Self-employed Leisure, Travel & Tourism Used the software for: 6-12 months ### "The calendar sync finally gave me peace of mind" April 28, 2026 5.0 Lodgify gave me back the mental bandwidth I was spending on calendar checks. Setup took a couple of onboarding sessions, and the daily workflow is now genuinely calm instead of stressful. Pros The channel manager is the reason I stayed. My Airbnb, Vrbo and Booking.com calendars now update in real time through direct API connections, not iCal. Before Lodgify I had two double bookings in my first year of hosting. Since switching, zero. The unified calendar view means I can see every reservation across every channel in one place, and adjusting availability only takes one click instead of logging into three separate extranets. Cons I'd love more granular channel-specific rate rules — for example, different cancellation policies per platform within the same rate plan. It's workable as is, but more flexibility would help. Switched from [Vrbo](https://www.capterra.com/p/233391/Vrbo/) I used to have manual management across Airbnb and Vrbo extranets + a spreadsheet. Now I've simplified the process and have more control. Review Source AJ Anthony J. Serviced Accommodation Manager Hospitality Used the software for: Less than 6 months ### "Janes BB (we dont do breakfast) transitions to Lodgify" May 28, 2026 5.0 Impressed. It is hard to impress people wo have been around the block a few times, so my summary of overall experienced is best expressed as Impressed. Pros The ease and efficiency of the on-boarding process was impressive. Having specialists in this process who really knew their stuff was a very pleasing confirmation of the product quaity. Cons To be fair manipulating prices, for multiple properties would be enhanced by being able to change all properties at the same time. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify Best met our needs. It was considered briefly when we took on Amenitiz but we were not ready to make the full move. Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) I wanted a system that was more suited to our needs Review Source GM Gertrud M. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing set up support" May 28, 2026 5.0 Set up support was amazing but would have been great to have had a second session. Overall I am pretty impressed, I especially like their ongoing development and how I can be involved as a user. Pros Great Customer Support. The aim was to simplify management of the various booking sites and get more direct bookings. I'm still trying to streamline all these. I like how ai transforms my brief messages into something more costumer friendly! Saves a lot of time. Cons I don't find the website easy to edit. It's expensive, especially when you want to use all the extended features Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Lodgify Country of origin and price. It is important where it's from Review Source SR Susan R. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Lodgify rocks it all day long" May 27, 2026 5.0 From day one it's been a huge time saver. The interface is so into an easy use, and their website builder was spectacular. Pros The booking management system is second, and then it saved us so much time, money and frustration and unlimited double bookings completely Cons There's really nothing I don't like about Lodgify. It's just made our life so much easier given we have multiple booking platforms and limited time. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify More intuitive interface and just general design/ ease of use. Review Source TF Tim F. Manager Consumer Services Used the software for: Less than 6 months ### "Amazing 10/10" May 27, 2026 5.0 Pros Customer support is great and the interface is extremely easy to use. Amazing system can’t recommend it more Cons It’s a bit tricky at the start to get used to everything, but with the on boarding calls it makes it so simple and easy to learn. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Poor interface and everyday use wasn’t as good as Lodgify Review Source NG Nicole G. . Hospitality Used the software for: Less than 6 months ### "Best decision switching over" May 27, 2026 5.0 Pros User friendly, amazing support and great booking management. We also got an amazing annual discount when we joined Cons Certain features not yet available in my country e.g. the automatic guest registration but i believe they're already working on this Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Too expensive and more catered for hosts with over 10 properties or hotels Review Source MN Misti N. Owner Real Estate Used the software for: Less than 6 months ### "Pleasantly Surprised" October 27, 2025 5.0 I've had a good experience so far. I have interacted with support multiple times and have been greated kindly, helped with every issue I've had and I've been pleasantly surprised. Pros The best part of Lodgify is the customer support. I've messaged support multiple times and had responses within 24 hours. I've had no reason yet to call support, so I can't speak on that. I'm a new user so the basics of what Lodgify can do is all I have needed so far. Cons I am unimpressed with the selections on the marketplace, specifically with integrations for connecting a system for security deposits. I just like multiple choices, and so far I'm seeing Charge Automation and maybe one other. Also there are limitations for SEO on my Lodgify website that I've become aware of. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Lodgify The price, the reviews from other users, and I only have one property so the reviews for one property using Lodgify were good. Review Source Response from Lodgify November 12, 2025 Hi Misti, Thank you for sharing your experience with Lodgify! We're happy to hear that our customer support has been responsive and helpful during your onboarding and usage so far. We appreciate your feedback regarding the marketplace integrations and SEO limitations. We’re always looking to expand our options and improve functionality, so your comments are very valuable and will be taken into account as we continue enhancing the platform. If you ever have more questions or need assistance, don’t hesitate to reach out! Best regards, The Lodgify Team MP Mark P. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Customer service diminished after purchase" February 17, 2026 2.0 Initial setup was fairly smooth. There is some duplication of work required with Airbnb, but I don't believe that is Lodgify's fault. Pros Customer service with Lodgify was good during my review of the service. Initial setup went fairly well. Cons Once I purchased, customer service has been very poor; often unresponsive to multiple requests. A discount promised during the sales process was not honored and attempts to resolve have gone unanswered. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Lodgify Price and ease of use and multi-channel management. Review Source Response from Lodgify February 23, 2026 Hi Mark, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that we haven’t met your expectations. This is certainly not the level of service we aim to provide. Please reach out to us directly so we can properly review your case and address your concerns as soon as possible - we’d truly like the opportunity to make things right. The Lodgify Team GH Greg H. Owner Hospitality Used the software for: 6-12 months ### "I Could Not Live Without Calendar Sync and "Ka-Ching!"" February 13, 2026 4.0 I've gotten used to using the new calendar format and website overall and find it to be a big improvement over the original. Pros Calendar sync. The prevention of double bookings is a HUGE plus. Also, I really like the "Ka-Ching!" sound alert on my cell phone whenever I get a new booking. Makes my day. Cons I wish Lodgify could accept credit card payments directly for booking.com reservations. Cancellations and no-shows are killing me with no way to collect the cancellation penalties imposed by booking.com. Review Source Response from Lodgify February 23, 2026 Hi Greg, We’re thrilled to hear you’re enjoying our features! Thanks for sharing your feedback about payments and cancellations; we’re always looking at ways to improve these experiences. Reach out anytime if anything comes up! Best, The Lodgify Team AT Anne-Marie T. Host, cleaner, admin Real Estate Used the software for: Less than 6 months ### "Lodgify-our go to software for our business" February 19, 2026 5.0 We are very happy as it has made our lives so much easier and it is simple to use which I like. We plan to create our own website soon by using the software. We have taken some bookings direct and saved a lot on fees. Pros We use Lodgify to help simplify our bookings, sync calendars, messages and have them all in the one place. I like is it simple to use and it works great. Cons Was a little hard to navigate setting up channel syncing to start with but after a one on one meeting it was all sorted! Review Source Response from Lodgify February 23, 2026 Hi Anne-Marie, Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience, and we're always here to support you every step of the way as you continue growing. The Lodgify Team RM REBECCA M. Owner Hospitality Used the software for: Less than 6 months ### "The Ideal All-in-One Platform for New and Growing Hosts" February 13, 2026 5.0 Overall, my experience with Lodgify has been very positive. As a newer host with just one property, I’ve found it to be extremely user-friendly and approachable without feeling overly complicated. It gives me exactly what I need to run things smoothly now, without being overwhelming. At the same time, I really appreciate that it’s built to scale. As I grow, I feel confident the platform can grow with me instead of needing to switch systems down the road. I also value the integrations with other services, like insurance, which help simplify the operational side of hosting and make everything feel more streamlined and professional. Pros I absolutely love Lodgify. What makes it stand out is that it brings everything together into one unified platform, instead of juggling multiple systems. It makes managing listings across different channels so much easier and far more organized. I especially appreciate how simple it is to track everything in one place without feeling overwhelmed. The fact that it also includes my own direct booking website is a huge bonus and makes my business feel more professional while giving me more control. Overall, it has streamlined my workflow and made managing my rental so much easier. Highly recommend for anyone looking for a centralized, user-friendly solution. Also the customer service has been excellent Cons Initial setup requires some upfront effort to connect all platforms and optimize settings. Once it's done it's great, but getting there takes time. Review Source Response from Lodgify February 23, 2026 Hi Rebecca, We’re so happy to hear that Lodgify has made managing your property easier and more organized! It’s wonderful that your direct booking website and integrations are helping you feel more professional and in control. We know the initial setup can take a bit of effort, so we’re always here to support you every step of the way. If you ever need guidance or have questions as you grow, don’t hesitate to reach out - we’re happy to help. The Lodgify Team LW Lauren W. Managing Member Real Estate Used the software for: Less than 6 months ### "Recently Started Lodgify" October 27, 2025 4.0 So far, my experience with Lodgify has been good. I am still learning to navigate the site, but appreciate the features it offers. Pros I love being able to control all of my rentals from one place. It makes self-managing them a lot easier. Cons Lodgify has been difficult to navigate and I have noticed a lag in the software. I often have to do the same thing twice in the calendar in order for it to show up. For example, in order for me to delete an override price, I have to do it twice before it will reflect. I would really like to be able to send out promotional emails through Lodgify. Review Source Response from Lodgify November 12, 2025 Hi Lauren, Thank you for taking the time to share your experience! We’re glad to hear that you find it helpful to manage all your rentals from one place and that Lodgify is making self-management easier. We really appreciate your feedback regarding the navigation and performance of the calendar, as well as your suggestion about sending promotional emails through Lodgify. Your insights have been shared with our team as we continuously work to enhance the platform and make it even more efficient. Best regards, The Lodgify Team EG Emma G. Founder Hospitality Used the software for: 1-2 years ### "My average daily rate is up 22% and I haven't touched a price manually in months" April 28, 2026 5.0 This is one of those features that pays for the subscription several times over in a single high season. Essential if you're serious about maximising revenue. Pros Dynamic pricing was the single biggest revenue lever I found. Rates now adjust automatically based on local demand, seasonality, day-of-week and lead time. I used to spend every Sunday night tweaking rates across channels. Now I set my minimum, maximum and base strategy once and let the system run. My average daily rate is up roughly 22% year-over-year without adding a single property, and my occupancy actually improved too. Cons Initial setup takes real thought — you need to understand your minimum and maximum thresholds and know your market. The defaults are a starting point, not a plug-and-play solution. A more guided setup flow would help newer hosts get it right faster. Review Source JC Jacqueline C. Owner Hospitality Used the software for: 6-12 months ### "Very happy with Logify" February 13, 2026 5.0 I’m very satisfied with Logify and don’t plan on going elsewhere. The support staff is excellent and respond quickly in easy to understand explanations, not full of technical jargon. Pros Logify is easy to use once you learn the Program. I am not proficient it technology, however I was able to create my own direct booking website. Customer support is fast and efficient. I like that the calendar syncs with the OTA platforms. Cons Learning curve setting up my own direct booking website, however, watching several YouTube videos Inwas able to navigate the set up. Review Source Response from Lodgify February 23, 2026 Hi Jacqueline, Thank you for sharing your experience! We’re glad to hear that you were able to set up your direct booking website and that our support team has been helpful along the way. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team FS Frederic S. ownwer Real Estate Used the software for: Less than 6 months ### "management" February 17, 2026 5.0 its a good software that helps the management of our property rent and compare the marque trend as well as the access to other platforms. We like the handling of the communication between our customers and us Pros Booking management system allowing to access many platforms from lodgify, calendar function is simple and the competitor section is interesting allowing to see the market trend Cons we will need some more training to learn options we dont know and we have to pay extra to functions not activated we have to use pricelab for our dynamic pricing since in lodgify the cost is prohibitive Review Source Response from Lodgify February 23, 2026 Hi Frederic, Thank you for taking the time to share your feedback. We’re glad to hear our platform is supporting your operations and providing useful market insights. We also appreciate your comments regarding training and pricing - your input helps us continue refining both our features and overall experience. If anything comes up or you’d like additional guidance, please feel free to reach out - our team is always happy to help. The Lodgify Team LC Lea C. Owner Hospitality Used the software for: Less than 6 months ### "New STR Owner " February 14, 2026 5.0 I'm brand new to being a STR property owner and even before we closed on the duplex I knew I wanted to list my property on multiple OTA's and make my own direct booking site. I did my research and Lodgify was the solution I chose. Still getting to know the system! Pros I find it easy to navigate around the platform and customer support has been extremely responsive. I need to dive into the website builder more in order to create a more interactive platform, but I'm glad Lodgify gives me that opportunity. Cons Lag time exists on email correspondence I receive directly from airbnb to appear in the Lodgify system. Review Source Response from Lodgify February 23, 2026 Hi Lea, Thank you for sharing your experience, especially as you’re just getting started in the STR world - that’s an exciting step! We’re glad the platform is supporting your multi-channel goals and giving you room to build out your direct booking presence. We also appreciate your note about message delays, as feedback like this helps us continue improving system performance and integrations. If anything comes up while you’re getting to know the system, please feel free to reach out - we’re always here to help. The Lodgify Team LP Lydia P. Vacation rental host Hospitality Used the software for: 2+ years ### "Helpful addition to my hosting journey " May 31, 2026 5.0 Pros Great interface, especially after the rebrand. Also, really helpful onboarding process- when I get stuck, they would provide individualized help. I needed those screenshots of my actual account sometimes (with all the arrows pointing where to click) 😅 Cons The learning curve took some time, especially with the taxes/fees settings. Part of this is just the nuance of learning the different platforms too Review Source kM katerina M. Mrs Hospitality Used the software for: 6-12 months ### "Logdify a great opportunity for hostes " February 24, 2026 5.0 “A very good application with the ability to create a website for your property and have the booking management of your property. Pros What I appreciate about Lodgify is having complete control over my property, without any commission charges from third-party platforms.It feels secure when using it. Cons The fact that there isn't a lower charge when you are using some of the service provided through the platform.” Review Source Response from Lodgify March 10, 2026 Hi Katerina! Thank you for sharing your feedback. We’re glad to hear that you appreciate having full control over your property and enjoy the security and flexibility Lodgify provides, including building your own website and managing bookings directly. We also appreciate your note regarding pricing tiers, and we’ll keep this in mind as we continue to explore ways to offer value to all our users. Best, The Lodgify Team MB Mary B. owner, operator Hospitality Used the software for: Less than 6 months ### "Why humans are an asset to Lodgify" September 9, 2025 5.0 My experience with Lodgify so far has been pleasant. The representative was succinct, detail-oriented, and did a wonderful job presenting information in a way that was easy to understand. They were patient, clear, and professional — a true asset to your company. Pros What impressed me most about Lodgify was the representative I worked with. They were able to meet me exactly at the point I was at in the process, understand my situation, and then clearly explain and walk me step-by-step through to the point I needed to get to. That human ability to listen, adapt, and guide was what made me a customer today. No amount of automation, tutorials, or knowledge bases could have replaced the clarity and trust that came from that conversation. Cons Nothing yet. My hope is that the type of personal, human-centered experience I had today translates into a long-term business relationship. Review Source Response from Lodgify September 12, 2025 Hi Mary, Thank you for such a thoughtful review! We’re delighted to hear how much our representative’s support meant to you and that the onboarding experience was clear and personal. We truly value building trust and long-term relationships with our customers, and it’s great to know we’re off to a strong start together. Best regards, The Lodgify Team AE Arash E. Villa Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "PMS tool you can rely on " February 13, 2026 5.0 onboarding was easy and professional. support is fast and reliable. i feel the Management really cares about further development of the tool which is very Pros it is very strong tool. making booking Management much easier but most thing i like about Lodgify is the support. Cons the only thing which this tool cannot yet provide is the AI crawlers for the website. but i hope one day developers can provide this as well. young people now adays search for accommodation with AI so this should be a "must have". Review Source Response from Lodgify February 23, 2026 Hi Arash, Thank you so much for sharing your experience! We're thrilled to hear that our support and onboarding made a positive impact for you. We’re always working on improving Lodgify, and your feedback about AI tools is super valuable for future updates. Feel free to reach out anytime if anything comes up. Best, The Lodgify Team CaNN Cynthia and Ngoc N. Owners Real Estate Used the software for: 6-12 months ### "We Love Lodgify!" June 13, 2025 5.0 Excellent, really appreciate the great customer service and the dedication to resolve issues ASAP. Help articles are generally useful as well. Pros All-in-one PM system with all built-in functionality. Excellent customer support. Generally intuitive ease of use and constant rollout of new features that continually improve the product - e.g. Schlage lock integration, integrated pricing manager to help minimize excess 3rd party platform fees. Cons Would be nice if website builder allowed for a bit more customization to improve the overall look and feel of the site - for example, while it is functional, the photo gallery feature is limited - would it be possible to create a photo gallery experience more like AirBnB where users can view all photos at once, then select specific ones they're interested in zooming in on? Right now, having to use only the arrows to scroll through the gallery is cumbersome. Review Source Response from Lodgify June 23, 2025 Hi Cynthia and Ngoc! Thank you so much for your thoughtful feedback. We’re thrilled to hear you’re enjoying the all-in-one functionality and customer support, and that the new features are adding value to your experience! We also really appreciate your suggestions regarding the website customization and photo gallery—great points! I’ve shared your feedback with our product team for consideration in future updates. If you ever need anything, don’t hesitate to reach out. Best wishes, The Lodgify Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.