# Page 15 | Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Lodgify the right Vacation Rental solution for you? Explore 1282 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131924/Lodgify/reviews

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Lodgify

4.5 (1282)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 15 - Reviews of Lodgify

## Showing most helpful reviews

Showing 351-375 of 1282 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

San H.  
Mgr  
Hospitality  
Used the software for: Less than 6 months

### "Lodgify is Terrible"

May 19, 2024

3.0

I would have to write like 20 paragraphs on how bad they are but if you are not experienced in mapping a property to a channel manager - RUN

Pros

the price is the ONLY thing ok about Lodgify

Cons

Signing up is easy Connecting to the OTA's (booking, airbnb etc) is a NIGHTMARE They are unprofessional, slow, rude and worst of all cannot even assist when there is an issue. They send an email on your behalf to support who then tries to get back to you soon. Its a joke.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Reason for choosing Lodgify

price and pushy salesperson, should have known

Review Source

Response from Lodgify

May 24, 2024

Hi San, We're truly sorry to hear about your frustrating experience with Lodgify. We strive to provide seamless onboarding and integration processes, and it's disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we're committed to improving our services based on your comments. We apologize for any inconvenience caused and thank you for bringing these matters to our attention. Best regards, The Lodgify team

LC

Lance C.  
Manager  
Real Estate  
Used the software for: I used a free trial

### "New Lodgify onboarding"

February 5, 2024

5.0

Pros

all of the features I needed. with good customer service.

Cons

would like to have wheelhouse integration

Reason for choosing Lodgify

Lodgify had most of the features I needed. also excellent customer service reviews.

Review Source

JS

Jennifer S.  
Property Manager  
Hospitality  
Used the software for: 6-12 months

### "Review of Account Manager process"

May 1, 2024

5.0

so far so good, i am happy with Lodgify

Pros

I like the support I received from the account management team who booked monthly meetings to go over any issues I may be having as a new user and think that this option could be available for longer.

Cons

I sometimes find it difficult to understand how to make changes to pricings in the different platforms and to know what syncs to what platform

Review Source

Response from Lodgify

May 15, 2024

Hi Jennifer, Thank you for sharing your review of the Account Manager process! We're thrilled to hear that you appreciated the support from our account management team and found the monthly meetings helpful. Regarding the challenges you mentioned about pricing changes and platform synchronization, we understand how important clarity and ease of use are in these areas. We're continuously working on improving our platform to make these processes more intuitive for our users. We're delighted to hear that you're happy with Lodgify overall. If you ever have any further questions or need assistance, please don't hesitate to reach out to us. Best regards, The Lodgify team

VR

Verified Reviewer  
Senior Finance Executive  
Oil & Energy  
Used the software for: Less than 6 months

### " Customer service is kind and always available."

May 9, 2024

5.0

Everything about the experience was excellent, including the onboarding conversations with experts and the excellent customer service! Although I haven't worked on Lodgify for very long, I am certain that having all of our listings on one platform will be worthwhile.

Pros

I enjoy using the reservation system, channel manager, and website builder. I also enjoy that I can use automated messages to engage with guests and accept money based on a percentage that I choose.

Cons

VRBO is lacking a component. Prior to making a reservation, guests must still communicate using the VRBO app. Another would favour other,, more economical ways to pay clients. Compared to other booking sites, 6 1/2% is greater.

Review Source

Response from Lodgify

May 15, 2024

Hi there, Thank you for sharing your experience with Lodgify! We're delighted to hear that you're enjoying our reservation system and channel manager, among other features. It's great to know that you find these tools beneficial for your business. We appreciate your feedback regarding VRBO integration and payment options. We're continuously working to improve our platform and enhance the integration with VRBO to provide a seamless experience for both hosts and guests. We're thrilled to have you on board, and we're here to support you every step of the way. If you have any further questions or suggestions, please don't hesitate to reach out to us. Best regards, The Lodgify team

ML

Mickael L.  
Auto entrepreneur  
Consumer Services  
Used the software for: Less than 6 months

### "Une pépite "

April 29, 2024

5.0

Merci à \[caché sensible contenu\] et l’équipe du support Lodgify ! Efficace, claire et à l’écoute !

Pros

Diversités dans les services, transparence avec les clients, tout au même endroit, la synchronisation et je vais attaquer la création du site web

Cons

Une meilleure visibilité peut être mais avec les filtres et l’habitude pas spécialement d’inconvénients !

Review Source

Response from Lodgify

May 8, 2024

Hi Mickael, Thanks for sharing your experience with us! We're delighted to hear that you enjoy our product . It's great to know that you appreciate the synchronization and website creation features. We'll make sure to pass along your appreciation to our support team. If you ever need further assistance or have any questions, feel free to reach out. We're here to help! Best regards, The Lodgify Team

FG

Frédéric G.  
President  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Retour client"

June 22, 2024

4.0

Pros

Centralisation des données Calendrier partagé

Cons

Complexe à comprendre les passerelles différentes entre site.

Review Source

Response from Lodgify

August 29, 2024

Bonjour Frédéric, Merci pour votre retour. Nous sommes heureux que vous appréciez notre Channel Manager centralisé. Nous comprenons que la gestion des passerelles entre différents sites peut sembler complexe. Si vous avez besoin d'aide ou souhaitez des clarifications sur ce sujet, n'hésitez pas à nous contacter. A bientôt ! L'équipe de Lodgify

DC

Deidre C.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Fantastic Product!"

May 14, 2024

5.0

So far, everything has been great. And the customer service reps are the best. They are friendly, helpful, knowledgeable, quick to respond, easy to understand, and efficient in their assistance. I wish ALL customer service agents were the same!

Pros

We haven't opened to the public yet, but setting up Lodgify has been a breeze and all the features are amazing! I am sure we will be even more pleased once we're able to integrate channel management as well.

Cons

The only thing is switching from the general features to the rental specific features. I know why they are separate, it would just be nice to be able to access all features from "each" rental.

Review Source

Response from Lodgify

May 15, 2024

Hi Deidre, Thank you for sharing your experience with Lodgify! We're thrilled to hear that setting up Lodgify has been a breeze for you and that you're impressed with all the features it offers. It's fantastic to hear that you've had a positive experience with our customer service representatives. Providing top-notch support is a priority for us, and we're delighted to hear that our team has done so for you. We'll be sure to pass along your kind words to them! Thank you for choosing Lodgify, and we look forward to continuing to support you on your journey. If you ever have any further feedback or questions, please don't hesitate to reach out to us. Best regards, The Lodgify team

LH

Linda H.  
Owner  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Not Techy Person"

February 29, 2024

4.0

Better than any other platform I tried.

Pros

Easier to set up than other platforms I tried. The 3 sessions included with membership from \[sensitive content hidden\] sold me on Lodgify and gave me the confidence and help I needed to succeed. Thank you \[sensitive content hidden\]!!

Cons

Some times there are glitches in the program that I can’t rectify nor can IT person, but they know how to get around it. Need more description option's in some categories to fit my rentals, or at least an option to fill in my own word.

Reason for choosing Lodgify

Reviews and saw other rental sites using Lodgify.

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

Frustration and lack of help available.

Review Source

Response from Lodgify

April 29, 2024

Hi Linda, Thank you for your review! We're thrilled to hear that you found Lodgify easier to set up compared to other platforms you've tried. It's fantastic to know that the onboarding sessions gave you the confidence and assistance you needed to succeed. We greatly appreciate your kind words! Your feedback regarding the description options is valuable to us, and we'll certainly take it into consideration for future enhancements. If you ever need further assistance or have any questions, please don't hesitate to reach out. Best regards, The Lodgify team

BM

Benjamin M.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "PMS mit Verbesserungspotenzial"

November 7, 2023

4.0

Das ausführliche Onboarding ist gut, allerdings auch notwendig, da viele Funktionen nicht intuitiv zu bedienen sind. Nervig sind Zahlungsaufforderungen an Airbnb- und Booking.com-Gäste, da diese Zahlungen vom System nicht erkannt und somit als offen gekennzeichnet werden. Wenn ich Teammitglieder wie zum Beispiel Runner hinzufüge, sehen die nur Check-in und -out und nicht den Buchungskalender, was für Planungen hinderlich ist. Gut finde ich die Angebotserstellung, wobei hier auch noch Verbesserungspotenzial besteht. Zum Beispiel kann man nur einen Rabatt in Euro einstellen und nicht in Prozent. Alles in allem bin ich zufrieden, würde mich allerdings über die eine oder andere Verbesserung freuen.

Pros

\- Schneller Support - Ansprechende eigene Direktbuchungsseite - Umfangreiche Statistiken - Ausführliches Onboarding

Cons

\- Schwächen in der Synchronisation - Ausbaufähige Nachrichtenfunktion - Einige automatische Nachrichten aus Gästemodul nicht veränderbar und schlecht übersetzt - Keine bedingten Nachrichten möglich

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Lodgify

Preis Deutschsprachiger Support bzw. Onboarding

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Direktbuchungsseite Parent-Child-Listings Deutschsprachiger Support bzw. Onboarding

Review Source

Response from Lodgify

November 10, 2023

Hallo Benjamin, vielen Dank, dass Sie sich die Zeit genommen haben, um wertvolles Feedback zu geben. Wir schätzen Ihre detaillierte Bewertung sehr wert und freuen uns, dass Ihnen einige Features bei Lodgify weitergeholfen haben. Es freut uns, dass Sie unseren Kundenservice als schnell, unsere Direktbuchungsseite als ansprechend und unsere Statistiken ausführlich finden und auch Gefallen an unserem Onboarding gefunden haben. Außerdem schätzen wir Ihr konstruktives Feedback für die Bereiche, die verbesserungsfähig sind. Wir nehmen die Herausforderungen bei uns auf, die Sie mit der Synchronisation, den Nachrichtenfunktionen und auch den Zahlungsaufforderungen haben. Ihre Insights im Bezug auf die Verwaltung mit Teammitgliedern, nehmen wir ebenfalls zur Kenntnis. Wir stehen dafür ein unsere Plattform stets weiter zu optimieren und teilen Ihre Kommentare mit unserem Entwicklerteam für die weitere Beurteilung. Wenn Sie irgendwelche weiteren Vorschläge haben oder auf Probleme treffen, zögern Sie nicht unser Support-Team zu kontaktieren. Mit freundlichen Grüßen, Ihr Lodgify Team

DM

Danijel M.  
Chef  
Hospitality  
Used the software for: Less than 6 months

### "Erste Lodgify Erfahrungen."

February 16, 2024

5.0

Ansonsten ein gutes Programm jedoch sollten die oben genannten Mängel behoben werden und nicht schön geredet werden. Etwas mehr Zeit beim Onboarding würde ich mir wünschen auch dort schon hand in hand mit der Seo optimierung anzufangen nicht nach 60min Gespräch zu Ende. Eine klare deutsche Support Telefonnummer müsste irgendwo klar aufgelistet werden um in Notfällen nicht erst lange Telefonnummern suchen zu müssen. Hervorzuheben ist Mitarbeiterin \[sensitive content hidden\] die wirklich alles getan hat um es mir so einfach wie möglich zu machen und sehr sehr freundlich war.

Pros

Einfachkeit. Die App läuft bis jetzt auch super.

Cons

Das während des Setups in dem channelmanager eine Liste von Zahlungsgateaways angezeigt wird die man zwar anklicken kann jedoch dann nachtäglich die Information bekommt das nur Stripe und Paypal und payyo (kompliziertes verfizierungsverfahren für private unterkunftbesitzer) angeboten bekommt. Wozu dann all die anderen Zahlungsanbieter fuer Kreditkartenzahlungen in der Liste aufführen. Stripe funktioniert ausserhalb von Europa nicht zumindest in Montenegro nicht. Weitere Nachteil es besteht nicht die Möglichkeit auf der eigenen Website die man über Lodgify einrichtet die Preise pro Nacht anzupassen das Sie günstiger sind als auf booking und airbnb die option besteht einfach nicht. Weitere Nachteil bei der SEO Optimierung damit die eigene Website in google Suchergebnissen weiter oben angezeigt wird erhält man garkeine Unterstüzung höchstens den Verweis es nachzulesen und sich die Kenntnisse durch Lexikon lesen selbst beizubringen. Jetzt hat man am Ende eine Website die niemand findet und die Gäste können einen nichteinmal mit Kreditkarte buchen. Letzter Nachteil bei Vertragsabschluss wurde mir versichert das die unterkunft die ich nicht über Lodgify verwalten möchte ich weiterhin über Booking verwalten kann was NICHT der Realität entspricht. Nach vielen Versuchen von Booking das Problem zu lösen und von Lodgify war es nicht möglich im bookingkalender das nicht in lodgify verwaltete Apartment buchbar zu stellen bedeutet seit vertragsabschluss war das apartment was über Booking laufen sollte ca. 1 monat dank blockierung durch lodgifys schnittstellenverbindung XML nicht buchbar. Einzige Lösung war den Vertrag auf ein weiteres Apartment zu erhöhen. Der Fehler lag definitiv nicht an Booking.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Wegen dem Support wenn es probleme gibt erreicht man immer jemanden.

Review Source

Response from Lodgify

April 29, 2024

Hallo Danijel, vielen Dank für deine ausführliche Bewertung und dein ehrliches Feedback zu deinen ersten Erfahrungen mit Lodgify. Wir bedauern sehr, dass du auf einige Schwierigkeiten gestoßen bist und möchten sicherstellen, dass deine Anliegen ernst genommen werden. Wir werden auch sicherstellen, dass deine Hinweise bezüglich des Onboardings und der Verfügbarkeit des deutschen Kundensupports berücksichtigt werden, um unseren Service weiter zu optimieren. Wenn du weitere Fragen hast oder weitere Unterstützung benötigst, zögere bitte nicht, uns zu kontaktieren. Wir sind hier, um zu helfen. Beste Grüße, Das Lodgify-Team

MP

Michelle P.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Recently joined Lodgify and so far so good "

February 9, 2024

3.0

So far so good, the onboarding assistant \[sensitive content hidden\] was outstanding, and generally very clear and proactive, she was able to answer all my questions. I

Pros

The visual interface of Lodgify is very easy to view and therefore navigate around, we are still early days in transitioning to this platform. The onboarding process with \[sensitive content hidden\] was very good, she was excellent.

Cons

Since fully onboarding I can see it does have several limitations, there is no invoicing system which is highly inconvenient, unable to edit the order of the listings making it confusing for us to manage our site and bookings, the sync process distorted all the images, it would be good to be able to catergorise images of the general property and facilities and individual rentals so we dont have to have repeition in the listings that show on the website .

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Lodgify

Cost and visual interface played a role in it and i gathered feedback from other rantal property users

Review Source

Response from Lodgify

February 12, 2024

Hi Michelle, Thank you for taking the time to share your feedback with us! We're delighted to hear that your onboarding experience was excellent and that you find the visual interface of Lodgify easy to navigate. Regarding the limitations you've encountered, we appreciate your insights. Our team is continuously working to enhance the platform and address areas for improvement. Your feedback is invaluable to us as we strive to provide a seamless experience for our users. If you have any further suggestions or questions as you continue to explore Lodgify, please don't hesitate to reach out to us. We're here to support you every step of the way! Best wishes, The Lodgify Team

MM

Maria M.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Great On-boarding, Professionalism and Detailed Communication with Lodgify"

November 21, 2022

5.0

Great experience with \[SENSITIVE CONTENT\] from Lodgify in properly setting up my account. There are so many nuances to correctly interacting with all the booking channels from one online platform (such as Lodgify). I'm delighted that Lodgify took initiative to guide me, the end-user, through the setup and on-boarding. A few mishaps and one would stand to lose substantial amount of money. \[SENSITIVE CONTENT\] was incredibly attentive, knowledgeable and detailed with follow-ups, addressing concerns and outlining our previous discussions and how-tos. \[SENSITIVE CONTENT\] was very easy to work with and to relate to. I definitely felt that I was very important to \[SENSITIVE CONTENT\] and Lodgify as a customer.

Pros

Multiple features, besides booking calendar synchronization. Way more than I could ever have dreamed up on my own. The ability to communicate from one platform for incoming and outgoing is paramount.

Cons

I wish there was a uniform and consistent way to communicate with all the booking channels but that's an issue with the booking channels and the way they operate, not Lodgify's.

Switched from

[Hosthub](https://www.capterra.com/p/171809/Hosthub/)

Hosthub has done a very poor job in communicating and offering support. And when they did, it was wrong information causing me to lose a considerable amount of money in a very short period of time. In deciding to choose another company, I discovered what I was leaving on the table by using Hosthub. The amount of additional features and perks with Lodgify is astounding... bar none!!

Review Source

Response from Lodgify

December 23, 2022

Hey Maria, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and we look forward to seeing you again. The Lodgify Team

NV

Nikolaos V.  
owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Above my expectations"

March 16, 2024

5.0

Pros

\- The onboarding process. I needed to have two sessions with \[sensitive content hidden\] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. \[sensitive content hidden\] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually running overtime. - The option to have my own website, connect my own domain and the freedom to add pretty much everything that I need to add there. - Sync between my website and the external platforms (Airbnb, Booking.com, etc) - Comms, I really like the auto-replies and the emails go out to my customers. - Season rates is a good concept. - Lodgify Roadmap: brilliant idea! Listen to your customers and get driven by them shows the character of a company with future! - Accepting reviews is another nice feature in place. - I like the blog that includes article to help you regarding setup your account, website, etc, it also helps you understanding how you can promote your website (webinars) and finally to show you success stories and some brilliant examples of rentals. - Support is also really good, helpful, descriptive and quick.

Cons

\- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%) - I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa. - It would be nice if Lodgify was proving services for promoting and advertising your website.

Reason for choosing Lodgify

It was the number of offered features that were close to what I was looking for, the fair price and the free trial. It was also the meeting I had with one from Lodgify explaining about the Lodgify products and services in my mother tongue (Greek).

Review Source

Response from Lodgify

March 22, 2024

Hi Nikolaos, Thank you for taking the time to share your detailed feedback with us! We appreciate your suggestions for improvements, and we'll definitely take them into consideration as we continue to enhance Lodgify. It's fantastic to know that our roadmap, blog, and support resources have been valuable to you. We're committed to providing a seamless experience for our users and are thrilled that you're finding value in these features. If you ever need further assistance or have additional feedback to share, please don't hesitate to reach out to us. We're here to help! Best wishes, The Lodgify Team

TV

Terezie V.  
consulting assistant  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Lodgify is responsible platform"

March 13, 2024

5.0

I have amazing experience especially with your support. Because I am from Czech, and I do not speak english so well, our communication is just about writing..I appreciate immensely writing to a living person!!!!!!! What I really hate on similar platforms is, when is big problem I have to deal with it immediately, on other platforms robots talk to me, throw me information to read, and by the time I get to a live human, I get "burned". When it happened initially with you that I set something up wrong, and I had to fix it IMMEDIATELY, your support helps me IMMEDIATELY, even though it may have been something I could have retrieved in the end. This is what makes Lodgify resposible platfortm. Mistakes happen. We have small bussines and we comunicate with many people, so every mistake is problem. With Lodgify I have no fear, that everything will be okay.

Pros

All the system of Lodgify is clear, logical, quick to operate. Everything is logically placed where it should be (and this is important, it saves time and nerves). I have tried lots of platform, and must see that I have never been so happy with system as is Lodgify. Second thing i like most is the support.

Cons

Connecting with Airbnb was a bit stressful for me, but I understand that it must be this hard. Otherwise, the way you guided me through this challenging journey was the best solution :)

Alternatives considered

[WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/)

Reason for choosing Lodgify

well, we needed something that we can have on our website as reservation system, and also something that will help us to manage all bookings from all platforms as is Booking, Airbnb and some else from our country. Nothing nothing suited me so completely.

Review Source

Response from Lodgify

March 22, 2024

Hi Terezie, Thank you for sharing your experience with Lodgify! Thank you for choosing Lodgify to manage your bookings and reservations. We're honored to be part of your business journey, and we're committed to continuing to provide you with the tools and support you need to succeed. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help! Best regards, The Lodgify Team

EH

Ellen H.  
strologische Gastgeberin  
Entertainment  
Used the software for: Less than 6 months

### "Ein klares Ja für Lodgify! Frage: Windows oder Mac-Typ Antwort: Wenn du Mac-Typ bist, dann eindeutig ran an Lodgify!"

December 14, 2023

4.0

Auch wenn ich am Anfang dachte, mensch ich wähle doch keine Plattform danach aus, weil der Kundenkontakt - sprich das Support-Team - so klasse ist: Oh doch... Erst dachte ich mir: Am Besten ist es doch du, du brauchst den Support nie. Doch das fängt schon mit einem grandiosen On Boarding an und geht weiter mit den Menschen, die da sind, wenn du Hilfe brauchst. Die Bedienung und das handling ist wirklich very easy und sehr intuitiv. Wenn ich es mit Airbnb und Booking vergleichen kann oder mit Windows und Mac: Lodgify ist der Mac unter den Plattformen, also wie Air bnb Smoobu etwas sperriger - Windowstyp - wie booking Und als Mac-User der Steinzeitgeneration ist es unabdingbar sich dann für Lodgify zu entscheiden. Bitte bleibt mit euren Preisen so genial - immer zur Black Friday Zeit. Ansonsten muß ich als Privatanbieterin schon zweimal schlucken... Auf meine Wünsche wurde echt super schnell eingegangen, auch wenn hinter den Kulissen gerade Manpowerknappheit war. Alles in allem - so ein Klassiker in der Wortwahl - bin ich echt mega happy mit Lodgify. Wenn Lodgify jetzt noch ein Tool entwicklen würde, wie ich dauerhaft zu meiner Traumauslastung komme - dann wäre das die Krönung! Und so ist es auf alle Fälle schon mal Erste Sahne. Auch für Veganer geeignet.

Pros

Der mega unkomplizierte, schnelle und sehr persönliche und menschliche Support bei Lodgify. Bitte stellt nie von Mensch auf Maschine um... BITTE ✨🙏🏻✨ Vom Erstgespräch über das On Boarding und den einzelnen Problem-Lösungsgesprächen, ich möchte den menschlichen Kontakt nicht missen. Danke dafür!

Cons

Nachteil tönt hart. Was ich aber dennoch verbesserungswürdig empfinde, wäre eine Anbindung an mehrere Plattformen als Privatanbieter. Mehr als »nur« Airbnb, Booking und Google ... Das wär richtig klasse. Wenn Lodgify jetzt noch ein Tool entwicklen würde, wie ich dauerhaft zu meiner Traumauslastung komme - dann wäre das die Krönung!

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

✨ Einfacheres handling der Plattform ✨ mega Empfehlung von Annik Rauh (fewo-angels) auf Grund des außergewöhnlichen Kundensupport Teams - kann ich nur bestätigen Website Baukasten System - deutlich besser als bei Smoobu - hat natürlich auch noch Luft nach oben ;-) ist aber prima überschaubar - man kann dennoch einiges rausholen ✨ obwohl mir smoobu auch empfohlen wurde und ich gerne in eine Firma mit Deutschlandsitz investiert hätte - bin ich dennoch zu lodgify und bin mega froh

Review Source

Response from Lodgify

December 18, 2023

Hallo Ellen, vielen Dank für Dein unglaubliches Feedback! Wir freuen uns sehr, dass Du unseren Support so schätzt und ihn so benutzerfreundlich findest. Deine konstruktive Kritik zu mehr Plattformen haben wir selbstverständlich aufgenommen! Unsere Priorität ist es unsere Kunden zufrieden zu stellen und somit geben wir unser Bestes, um den menschlichen Kontakt und unsere Black Friday Angebote beizubehalten. Wir sind sehr froh Dich an Board zu haben und weiterhin Deine Benutzererfahrung bei Lodgify stetig zu verbessern! Mit freundlichen Grüßen Dein Lodgify-Team

MB

Marie B.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Wrong Product, Poor Service and Guarantee"

May 10, 2023

1.0

Customer service was helpful at the outset and made a lot of promises about functionality, so I purchased a two year contract. 10 months in my VRBO integration still wasn't set up and the booking function proved to be clunky and difficult for my customers. I was assured that I could take payment via check to avoid credit card fees of $4000/week rentals, but my customers got multiple reminders and ended up paying online in some cases costing me hundreds of dollars. When I requested cancellation after 10 months I was told the refund period was only 30 days and I am out $800. To add insult to injury, they did not shut down my account when requested and one of my guests was automatically charged via credit card, which I had to pay $88 to refund. Predatory and unresponsive company - avoid at all costs, especially for management of just a few properties.

Pros

Calendar management and centralized messaging

Cons

High Cost, poor customer service with implementation and really poor customer service when exiting the platform. Confusing calendar booking for guests, and I received NO direct bookings through the website for a property that is booked 200 nights a year.

Review Source

Response from Lodgify

May 18, 2023

Hello Marie, We apologize for any inconvenience or frustration you've experienced with our product and service. We appreciate your feedback and would like to address your concerns. We understand that during the onboarding process, expectations and promises were made regarding functionality and integration with Vrbo that were not fully met. We apologize for any confusion or difficulties you encountered with the booking process and calendar management. We strive to provide a seamless experience for our users, and we regret that this was not the case for you. Regarding the payment options and the challenges you faced with guests receiving multiple reminders and paying online, we apologize for any inconvenience caused. We understand the importance of flexibility in payment methods, and we're sorry for the miscommunication and the resulting impact on your business. We regret that you feel our system did not save you time and that it caused you to hassle instead. We value your time and understand the importance of a user-friendly interface and a reliable integration process. We apologize for falling short of your expectations in these areas. Regarding your request for a refund, we understand your disappointment and frustration. While our refund policy states a 30-day refund period, we acknowledge that you could not fully assess our service within that timeframe. We apologize for any inconvenience caused by the account closure process and the issue with the automatic payment charge. Rest assured; we will investigate and address these matters promptly to prevent any further inconvenience to you. We value your feedback and take your concerns seriously. We strive to improve our products and services continuously, and your insights will help us in that process. We regret that we did not meet your expectations, and we appreciate your willingness to provide us with an opportunity to rectify the situation. Thank you for bringing these issues to our attention, and we apologize for any negative experience you've had. Best wishes, The Lodgify Team.

PF

Paul F.  
Oh no  
Hospitality  
Used the software for: 1-2 years

### "My Lodgify experience"

December 19, 2023

5.0

I was very happy with the on boarding process of Lodgify, they took me through the setting up of the system, very methodically, and ensure that the channel managers were linked up and working. The helpdesk responds very quickly and provides great customer service.

Pros

The pros of Lodgify are that it is exceptionally easy to use, as a fantastic help desk and has really helped me increase my bookings and work life balance. It does what it says on the tin.

Cons

Lodgify could improve the CRM software to enable marketing to past customers and enquiries

Reason for choosing Lodgify

And I researched quite a few software solutions and trialed a number of them before finding Lodgify, who scored highly due to the on ultimate boarding option and easy to use software

Switched from

[RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)

Roomraccoon was extremely difficult to use and not suitable for me or my business.

Review Source

Response from Lodgify

December 20, 2023

Hi Paul, Thank you for sharing your Lodgify experience! We're thrilled that our platform's ease of use and helpful customer service have boosted your bookings and work-life balance. We appreciate your feedback on CRM improvements, and we're continuously working on enhancements to better serve you. We're glad to hear that our onboarding process and system setup met your expectations. We're delighted you found us after researching and trialing various options. Your satisfaction is our priority, and we're committed to providing the best solutions for your business needs. Should you ever need further assistance or have suggestions, please don't hesitate to reach out. We're here to support you! Best wishes, The Lodgify Team

JW

Jerry W.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Customer Service"

January 23, 2024

2.0

We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

Pros

When it works. Theis ability to solve basic issues is good.

Cons

We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

Review Source

Response from Lodgify

January 31, 2024

Hi Jerry, We apologize for any confusion or inconvenience caused by the delay in resolving your inquiries. If there are any issues or concerns you'd like us to address, please don't hesitate to reach out to us directly. Best regards, The Lodgify Team

KK

Kirsty K.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Early days but off to a great start "

July 17, 2023

5.0

Brilliant so far 👍

Pros

Having previous experience using a channel manager I found the onboarding and web builder simple to grasp once walked through by an excellent onboarding assistant. The inclusion of a website and domain were a great bonus, and the simplicity of setting completely customisable rate plans was the deciding factor for me

Cons

It would have been great if my OTA reviews were pulled into my reviews page without having to subscribe to a 3rd party app to do so.There are a couple of small features that I'd like to see but as with all software it's constantly changing and updating and I'm sure they'll appear at some point

Switched from

[Hosthub](https://www.capterra.com/p/171809/Hosthub/)

I wanted to establish my own website, which was a bolt on with my previous CM, costing the same as the entire package with lodgify.But most importantly, rate management was so tricky to get right and I ended up with bookings costing half of what they should have done

Review Source

Response from Lodgify

July 21, 2023

Hello Kirsty, Thank you for your review! We're thrilled you're off to a great start with Lodgify. Our onboarding process and web builder aim to simplify your experience, and we're delighted that you found them easy to grasp with the assistance of our dedicated onboarding team. Including a website and domain, along with the customizable rate plans, were designed to provide added value to our users. We appreciate your feedback regarding the OTA reviews integration and other features you'd like to see. Our team is constantly working to improve and enhance our software, and we'll consider your suggestions for future updates. We're glad you switched to Lodgify and that our platform has helped you establish your website and achieve better rate management. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to support you on your journey and wish you continued success with your vacation rental business. Best wishes, The Lodgify Team.

rM

riccardo M.  
owner  
Hospitality  
Used the software for: 1-2 years

### "unfair behavior"

January 7, 2024

2.0

I purchased the professional package because it was advertised that no commissions were paid on bookings, but then I realized that 4% commissions were applied on transactions via stripe payments. You don't read it in the terms and conditions but on the pricing page you see this commission which is called by a different name, just by hovering over the payment processing item. This is truly incorrect commercial behavior. I asked for a refund of these fees and was denied, replying that their fees are "transparent". Furthermore, I activated Lodgify the first year at an affordable price, but on the first renewal the increase was exorbitant. I would add that Google Vacation rentals would also be included in the professional package, but in reality this service does not work. Ultimately the price plus the fees on each credit card transaction do not justify the usefulness for someone who has only one property like me. But the worst thing is that the company does not demonstrate honesty in advertising zero booking commissions and then applying them using another name and without this other commission being able to be read on the prices page if not by passing over another item with the mouse.

Pros

building your own website is the only reason lodgify would be useful

Cons

every channel has different way to manage rates. Preview rates doesn't shows the final rate you will get, because they don't consider the adjustment field you can use for every different channel. The app and the website on the cellphone has many glitches is almost impossible to use to modify when you need it because you are away from home.

Review Source

Response from Lodgify

January 22, 2024

Hi Riccardo, Thank you for sharing your feedback with us. We appreciate your detailed insights into your experience, and we take your concerns seriously. We will review the points you've raised to ensure that our services meet your expectations. If there's anything specific you'd like to discuss or if you have additional questions, please feel free to reach out to our support team. We're here to assist you. Best wishes, The Lodgify Team

fB

fabien B.  
owner  
Hospitality  
Used the software for: 2+ years

### "Not suitable for professional use"

July 21, 2023

2.0

After more than 2 years of usage, my opinion is that this product is suitable for personal use with a limited number of listings, but it falls short in terms of reliability for professional purposes. Significant improvements are necessary to make it suitable for professional use. I have encountered numerous critical issues that caused trouble with customers and have yet to be resolved. It is impossible to use it effectively in a team, as no team member is able to manage the inbox. The accounting aspect is also unreliable, with confusing fee discrepancies.

Pros

the good point is that it is easy to use and has a nice design -

Cons

Riddled with bugs, this platform has caused me significant issues with customers, making it quite troublesome. As a team, we are unable to use it effectively since we have to share the same account, and none of us have access to the inbox. Additionally, while I also use Pricelabs, some of its features do not integrate smoothly with Lodgify, rendering it practically unusable.

Review Source

Response from Lodgify

August 9, 2023

Hello Fabien, We apologize for any inconvenience you've experienced and appreciate your feedback. We're continuously working to improve our platform's reliability and functionality. We've noted your concerns regarding notifications and team collaboration, and we're actively addressing them. Our team is also working to resolve the booking.com payment link issue you've encountered. We value your business and are committed to making your experience with Lodgify more professional and dependable. If you have any further questions or issues, please don't hesitate to reach out to our support team. Your satisfaction is our priority. Best wishes, The Lodgify Team.

PA

Peter A.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Lodgify good price point but ongoing integration problems means regular payment & booking failures."

July 27, 2023

4.0

People are great, good price point, but poor software integration continues to prove costly, and with no motivation from the big players to fix four years on.

Pros

Interaction with staff and instant calendar overview we use daily.

Cons

Poor integration between VRBO/Bookabach and other related brands has meant lost business, incorrectly stated property details etc. all resulting in a loss of trust and business immediately after. 1 in 4 VRBO bookings since VRBO and Lodgify were integrated. Inbox has never passed on VRBO or Booking.com message since inception. Have tried working this through with Lodgify and agencies but for no result other than "provide (the other partie) with feedback."

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Lodgify

Price point. newbie to industry then.

Review Source

Response from Lodgify

August 9, 2023

Hello Peter, Thank you for sharing your experience and feedback. We're sorry for the integration challenges you've encountered, and we understand their impact on your business. We're committed to improving our integrations and enhancing your experience. Your concerns have been noted, and we're actively addressing these issues to provide you with a more seamless and reliable experience. We appreciate your patience and value your business. If you have any further questions or concerns, please don't hesitate to reach out to our support team. Your satisfaction is important to us. Best wishes, The Lodgify Team.

BF

Ben F.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Poor customer service, poor website builder, broken implementation process, would not recommend! "

May 11, 2021

2.0

Overall, after all that has happened with the implementation process deleting bookings and blocks in my calendar, the lack of care in customer service, and my listing only live for five days before I requested to cancel (then denied the refund), I cannot be more dissatisfied. Once I started having issues with the implementation process and emailed support, it almost sounded like they were annoyed with me even asking. After requesting to cancel, it was like I was the bad guy and they fought for their annual subscription from me. Their policy was 7 days full-refund, but since the implementation process took a week and a half, they kept my subscription. It took another 11 days after requesting to cancel before Lodgify was disconnected and I was able to access my calendar on VRBO. Also note, VRBO disconnected the connection since Lodgify was unresponsive. As for the website builder (their claim to fame), it is severely rudimentary. For a business that could net $200K-$300K over a handful of properties from all online sales, this website would turn me off as a guest and I would be skeptical. The builder is very broken, slow, and does not work fluently like you would expect. Again, customer service has been the worst I have experienced with any company.

Pros

The website builder was the main reason why we wanted to go forward with this software. Although we never got the chance to integrate it in to our own website, the thought of being able to replicate VRBO or Airbnb on our own website without paying the royalties would have been a huge benefit. The API connection process with PriceLabs was very simple. Took about five minutes.

Cons

Integration process: This was the most difficult software integration I have ever experienced. Between the 5-8 day leeway in customer service response and the hoops you have to jump, be prepared to go for a very frustrating ride. I subscribed to Lodgify, then it took nearly two weeks to go live with VRBO because of their process. Once my listing finally went live, my booked calendar was partially deleted without notice, allowing guests to create bookings during times that were not available. I had 4 bookings created during times that were unavailable, all within 30 minutes. Customer service was unresponsive, it took 5 days for them to respond after calling (went straight to voicemail, yes they have voicemail) and by email. Set up: The process to set up the system was very awkward. You not only had to build the listing in VRBO, you also had to directly replicate the listing in Lodgify. I then later found out that Lodgify, due to how the systems communicate with each other, Lodgify supersedes any communication from VRBO. Therefore, most of my information on my listing was deleted. \*\*\*Very important point to note: Lodgify DOES NOT read the calendar off of VRBO. If a guest is interested in your property, they inquire on a date, VRBO then checks Lodgify to see if the dates are available, and then responds back that the dates are unavailable, then confusing the guest. I have had dozens of guests message me about dates that were unavailable and were confused and frustrated.

Alternatives considered

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Lodgify

The website builder, but it looks like Smartbnb will be unveiling a direct booking engine here in June 2021. I truly wish I chose Smartbnb to begin with.

Review Source

Response from Lodgify

August 4, 2021

Hi Ben, I'd like to lead with an apology. At Lodgify, we pride ourselves on our excellent customer service, so I am disappointed that you have not received the care and assistance I would expect. As for the product itself, we're committed to involving our users in building our product roadmap and if you feel the website builder or implementation process didn't meet your needs we would love to get in touch. Please reach out to me at your leisure so we can make it right: ashley@lodgify.info.

E&MV

Ewoud & Morgaine V.  
owner(s)  
Real Estate  
Used the software for: 2+ years

### "Besides the easy to use software & beautiful templates, young Lodgify is the right business partner"

December 17, 2017

5.0

The professional looking website generates the right customer for us. And the easy to use software saves a lot time, doing stupid labor (administrating things). :))

Pros

Easy to use web building templates with a beautiful design which are the perfect base to create one own professional website. We always get good critics about the looks of our website of Villa d'Arnaud! Besides that the features in the booking system are easy to use and mostly adequate. The calender with het overall view is highly appreciated and now that you can easily click on the booking and acces the booking information, we love it even more. With the auto mails and easy adding bookings to the system, we save ourselves a lot of time. To create a offer or a bill is very easy. The CCV files with all booking information comes in handy for bookkeeping. And what we value is the customer support. They always respond quickly and we noticed that they're open to suggestions for improvement of certain features. Apart from the software a openminded, young, dynamic organisation, that values the relations with their customers and always try to improve their services and product, is the right partner for us. This is exactly how we operate and like our partners to operate. And that's exactly what it feels like: that we're partners. Please never loose that Lodgify team: that's what distinguishes you from the rest. We carefully choose you around 5 years ago and we never regretted our choice. If you ever want to brainstorm about new features or want to test things, we gladly would help you. It's in this perspective that we wrote down 5 points of improvement. ;)

Cons

We have got some tips for you guys: 1. Please don't give us so many language possibilities for the automatic emails. Every time a obscure language is added I have to replace your suggested text with ours. And because there are so many different type of emails, one extra language costs me at least 2 hours of boring labor. Or at least give us the opportunity to choose in which languages people can get a response by email. 2. Please add the possibility of a secured environment for guests to leave their credit card information including CVC code, so that we can debit the card for payments. For us this would be the real step forward! 3. Ad a column to the CVC files with the payment method (comes in very handy with bookkeeping). 4. When marking a booking as payed, instead of adding the payment manualy, at the moment it's not possible to add the payment method. I solve the problem by adding a note. But when downloading the CVC-file a have to add the payment method manualy. It takes a lot of work, which can be solved by adding the column Payment Method in the options for the CVC-file in combination with the possibility of adding the payment method as an option, when marking the booking as payed. 5. Can there be a rainbow flag icon added, so that we can easily show on the homepage that we're gay friendly? This weekend we're gonna try for the second time to ad one ourselves. Fingers crossed that we will succeed this time. ;))

Review Source

Response from Lodgify

January 8, 2018

Hi Ewoud & Morgaine, thank you so much for leaving your feedback about Lodgify. We're thrilled to hear how pleased you are with your website, the functions of the software and our support team. It's great to see how your business has grown since the early days of Lodgify, and we thank you for remaining loyal to our service. Your suggestions have been fed back to the team for future improvements to our product. Please don't hesitate to get in touch with your support agent should anything else come to mind. We really value insight from individuals like yourselves as it truly is the best way we can make sure we're rolling out the right features to suit our customers. If you still haven't managed to add the rainbow flag icon to your homepage, please let your support agent know and they will assist you further! Wishing you a fantastic start to the 2018 season. Kind regards, The Lodgify Team

Chris S.  
Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Terrible company"

February 14, 2020

1.0

Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience. Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored. Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Pros

Reservation system is okay but does not help if they provide a terrible website that does not convert

Cons

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

Alternatives considered

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

Reason for choosing Lodgify

It was a fair price and had good support (4 years ago)

Switched from

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

Tokeet is a far superior product and offers a far superior support and allot cheaper! Its a no brainer to leave Lodgify and goto Tokeet.

Review Source

Response from Lodgify

February 19, 2020

Hey Chris, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're sorry that your experience at Lodgify didn't quite match your expectations. We're currently experiencing a higher volume of requests than usual but I can assure you that we're doing our best to get back on track and will always respond between 24-48h. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: help@lodgify.com.

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