# Page 16 | Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Lodgify the right Vacation Rental solution for you? Explore 1282 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131924/Lodgify/reviews

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Lodgify

4.5 (1282)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 16 - Reviews of Lodgify

## Showing most helpful reviews

Showing 376-400 of 1282 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

mC

mellissa C.  
President  
Real Estate  
Used the software for: 1-2 years

### "Good but not great yet"

January 19, 2023

4.0

Great for helping organize properties

Pros

User friendly, good customer support, but needs a little tweaking. Intergration of new properties is a little clunky. Once you are up and running it is smooth.

Cons

Accounting section needs a little help in regards to owner statements. Impossible to customize or let an owner view their statement privately, either they see none or everyone’s.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Lodgify

Price. I did not realize the feature it lacks until after I signed up. I tried to switch to guesty but the contract had financial penalties for leaving.

Review Source

Response from Lodgify

January 23, 2023

Hello Mellissa, Thank you for taking the time to provide us with your feedback on our platform. We are happy to hear that you found our platform user-friendly and that our customer support team has been helpful. However, we understand that integrating new properties could be more seamless and that the accounting section for owner statements could be improved. We apologize for any inconvenience or frustration this may have caused. We are committed to providing high-quality service and take your feedback seriously. We would like to investigate this issue further and would appreciate the opportunity to make things right. Please don't hesitate to reach me, at ashley@lodgify.info, at your convenience so we can discuss this further and find a resolution. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Best wishes, The Lodgify Team.

sP

stephan P.  
Président  
Hospitality  
Used the software for: Less than 6 months

### "Lodgify, mon nouveau Channel Manager"

February 16, 2024

5.0

La prise en main pour moi a été plus simple parce que j'ai déjà une expérience sur un autre channel manager mais c'est quand même une interface très claire. La formation de prise en main puis la connexion aux différents sites se fait avec accompagnement donc pas de panique, on est bien accompagné.

Pros

Simple à prendre en main. Le SAV répond toujours 24/24 7/7. Bonne écoute et compréhension de mes demandes

Cons

Pour l'instant je ne peux pas dire, à voir à l'usage.

Reason for choosing Lodgify

Par ce que aucun autre logiciel, après comparaison des fonctionnalités, n'est plus performant à tarif égal à Lodgify. Sinon il faut payer beaucoup plus cher.

Switched from

[Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)

Après avoir utilisé AMENITIZ pendant quelques mois j'ai du m'orienter vers une autre solution pas plus chère et qui fonctionne. Les bugs amenitiz que j'ai rencontrés n'ont pas été résolus à ce jour (Février 2023) et cela ne présage pas de leur résolution future. Lors de chaque bug, on m'a demandé de leur envoyer des captures vidéos des problèmes que j'ai rencontrés (est cemon métier de faire cela qui est le travail d'un programmeur interne) et ils m'ont avoués que certains utilisateurs rencontraient ces bugs parmi lesquels : - L'organisation des photos et effacement impossible - La mise à jour en bloc avec ouverture de journées impossible - Les liens par connexion Icals provoque un bug pour la mise à jour des dates à ouvrir donc ils m'ont demandé de retirer le lien ICAL et de bloquer manuellement les dates réservées sur mon calendrier. ça c'est intolérable. Sans compter que leur programme est un peu du cafouillis, (on peut faire des opérations en passant par plusieurs menus, quand ça fonctionne). Faire un facture demande beaucoup de concentration, il faudra vous accrocher ! Je leur ai demandé plusieurs fois de régler les bugs et de faire un geste commercial que je n'ai jamais reçu donc j'ai arrêté le contrat sans préavis puisque la promesse du contrat n'est pas tenue et les bugs sont persistants. Je vous recommande de ne pas vous engager 1 an mais de tester le channel manager de votre choix puis au bout de 3 mois d'utilisation de vous abonner à l'année si le produit vous convient.

Review Source

Response from Lodgify

February 19, 2024

Bonjour Stephan, Nous vous remercions d'avoir choisi Lodgify comme Channel Manager et de partager votre expérience. Nous sommes ravis d'apprendre que vous trouvez la plateforme facile à utiliser et que notre service d'intégration a été réactif et attentif à vos besoins. Nous comprenons que la transition vers un nouveau logiciel peut parfois être décourageante, mais nous sommes ravis d'apprendre que notre équipe vous a fourni l'aide dont vous aviez besoin pour vous adapter aux nouveaux outils en douceur. Nous nous engageons à faire en sorte que votre expérience avec Lodgify reste positive, et nous sommes à vos côtés pour vous aider au quotidien. Si vous avez des questions ou si vous avez besoin d'aide pour explorer davantage la plateforme, n'hésitez pas à nous contacter. Merci encore pour vos commentaires ! Bien cordialement, L'équipe de Lodgify

LH

Linda H.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Great for taking direct bookings and great integration with multiple channels and pricing software."

February 7, 2020

4.0

Have received quite a few direct bookings for which I charge more but still save the guests money since the AirBnB guest fee is very high.

Pros

• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days. • Great blogs with tips on set up and other ways to improve your business. • Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration • Payment processing is expensive but works well • New integrations and features happen quite often • Customer support is very responsive I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.

Cons

• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually. • There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.

Alternatives considered

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[GuestWisely](https://www.capterra.com/p/117297/365villas/)

Reason for choosing Lodgify

The key item I wanted was the ability to push pricing from pricelabs to VRBO which I knew Lodgify was working on when I bought it. This along with the ability to simply create a website was great.

Switched from

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

I didn't like the way the software worked. I wanted something that was easy to set up, create billing and create a website.

Review Source

Response from Lodgify

April 7, 2020

Hey Linda, Thanks for your kind feedback about our software and our team. We're so pleased that even after a year, your business still directly benefits from the regular updates we carry out. It's also great to hear you enjoy our free content! Thank you for remaining a loyal Lodgify user, we'll keep working hard to improve our software. Best wishes, The Lodgify Team

Chris S.  
Digital  
Marketing and Advertising  
Used the software for: 2+ years

### "Worst software company ive ever had to deal with!"

January 13, 2022

1.0

The worst company I have ever had to deal with in my whole working career!

Pros

Absolutely nothing! The software is very buggy, VERY slow and really limits what you can do with your website/business.

Cons

The company does not care about their customers. I stopped using it a long time ago and would not recommend it to anyone..not even to my biggest competitor or worst enemy! Customer service (if you can call it that) is non-existent, account managers have almost no product knowledge so they just treat you like nothing as they don't know anything. Absolutely rude! I would be surprised if they are around much longer..... If your looking for a reliable solution for your business STAY AWAY from Lodgify! There are so many better options out there by doing a quick Google search.

Alternatives considered

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)[BookingSync](https://www.capterra.com/p/114051/BookingSync/)

Reason for choosing Lodgify

Stupidity and ignorance.

Review Source

Response from Lodgify

February 8, 2022

Hi Chris, we're sorry that your experience at Lodgify didn't quite match your expectations. We'd like to know why, so that we can deliver a better experience next time. The account associated with the name provided to this review hasn't logged in since 2020, so can you please reach out to us here: https://help.lodgify.com/hc/en-us/requests/new ? We've improved our product a whole bunch since then so we'd love to offer you a demo. Looking forward to it! Best, The Lodgify Team.

DL

Duarte L.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Very unprofessional company"

February 22, 2023

1.0

Thieves! Watch out!Thieves! Be careful with this company! Their free plan is not free and they charge you a booking fee, I have my rental on AirBnB and VRBO and I want a channel manager to manage everything in one place, I managed to connect my Airbnb account but VRBO never worked and they did not provide any help to get the connection up and running. I never used the platform because was pointless and I continued to work on both Airbnb and VRBO platforms and not VRBO since Lodigfy connection VRBO never worked. For my surprise they started sending me invoices for bookings I was receiving directly on AirBnB platform and I then I raised several complaints and asked my account to be deleted and closed along with my data. They did not cancel my account nor deleted my details and on top of that left a connection open to my PayPal and after 4 months they ripped me off more than £700 after my account was "closed" according to the customer service person.

Pros

Nothing worked well, VRBO connection never went live nor did I receive any support. Pointless software

Cons

Customer support was very poor and not helpful

Reason for choosing Lodgify

Seemed a good company at first glance and cheap after reading reviews but turned out to be a robbery and don't know how to treat their customers

Review Source

Response from Lodgify

February 23, 2023

Hi Duarte, We are sorry to hear that you had a negative experience with our platform. We appreciate your feedback and would like to provide some additional information that may help clarify some of the issues you have mentioned. We would like to emphasize that the conditions of our Lite plan are displayed on our website and our check-out/billing page when you subscribe to our platform. While the subscription plan costs $0, we do apply a 3.9% booking fee, and we indicate where this fee is applied. In addition, as with all our new customers, we sent you an email that included our T&Cs for the Lite plan, where we explained how the booking fee is calculated and charged. We also included information on how the booking fee is applied in the event of a subscription cancellation. We apologize if you were not aware of these details and appreciate your feedback. But if you'd like, you can read more about it here: https://help.lodgify.com/hc/en-us/articles/360013112700-The-Lodgify-booking-fee We also understand that connecting with VRBO can be challenging, which is why we offer a free onboarding process to help our customers navigate the setup process. We're sorry to hear that you had trouble connecting with this channel, and we apologize if our support fell short of your expectations. However, we tried to book several onboarding meetings with you, but we had to reschedule several times and weren't able to get a hold of you in the end. Despite this, we continued to offer support to help you with the connection. We would also like to clarify that you requested to cancel your account on October 2022, and we processed your request at that time. However, as stipulated in our Terms and Conditions of our Lite plan, when you cancel your Lodgify subscription, all bookings received in Lodgify that are subject to the Booking Fee with a departure date in the future but prior to the contract expiry date, will continue to be billed. Once your contract has expired, all outstanding bookings that have a departure date after the contract expiry date will become eligible to be charged immediately and will be billed. We apologize for any confusion with the invoice and booking fees. We would like to stress that you were not charged more than you should have been. If you review the invoice, you'll see that you were charged for the booking fees in August, September, and October. We appreciate your feedback and hope that we can help address any additional questions or concerns you may have. Please don't hesitate to reach out if there's anything else we can do to assist you. Best wishes, The Lodgify Team

GL

Greg L.  
Co-owner  
Real Estate  
Used the software for: Less than 6 months

### "Lodgify saves time, improves consistency"

April 3, 2022

5.0

Lodgify immediately synchronizes the rental property calendars across all channels, ensuring that customers, owners / users, and team members have the same data. This ensures that everyone has a consistent view of property status while allowing all involved to quickly and efficiently plan their activities and immediately adjust to new circumstances such as short-notice rentals or unplanned repairs and maintenance. It also keeps the property attributes updated so that customers aren't surprised by seasonal changes in amenities, etc.

Pros

Based upon a recommendation from a friend, we built our short term rental business around Lodgify and its channel management capabilities. This allows us to do things once and implement them across all channels, allowing us to have a consistent branding across all channels and to quickly respond to customers with minimal delay and effort. I can't imagine how busy we'd be, and how frustrated, if we didn't have such a capable channel management software. Integration with our banking, credit card, and payment systems, and with Airbnb, was extremely quick and easy to set up, and has worked flawlessly since setup. Very happy with all aspects. Due to difficulties with one channel's software, we were unable to set up the connection between that channel and Lodgify, even after repeated efforts by me, and the very responsive and always helpful Lodgify Integration Team, to try to get everything right. If that channel's team can get things working properly, the Lodgify team will have the connection up and running within a day or less. The point is that the Lodgify team will go above and beyond to help their customers!

Cons

The Lodgify app works well to review and manage the calendar / reservations, but needs the property and listing management functionality available via browser - I need to be able to manage the listing when I only have my phone. Keep it easy on developers and owners / users - use the exact same look and workflow so that we don't need to sustain and learn different products / versions.

Reason for choosing Lodgify

We considered several products but chose Lodgify primarily because it was used by friends who are also short term rental property owners; we saw the benefits, and ease of use, firsthand and that is what sold us on it.

Review Source

Response from Lodgify

April 14, 2022

Hello Greg, Thanks for you're kind words! We are glad you're loving Lodgify and finding our team super helpful. We put in the hard work every day to ensure our customers feel supported, and it pays off when we hear reviews like yours. Thank you for being a loyal Lodgify customer. Best Wishes, The Lodgify Team

kJ

kristin J.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Don't expect much help"

January 20, 2022

3.0

Honestly, the software would have been sufficient enough had the customer service been able to handle issues in a timelier manner. I'm the first to avoid calling customer service for anything that I think can be handled via message or email but never having the opportunity to connect with anyone was onboarding was over just doesn't cut it when there are so many other options to pick from.

Pros

The product integrated easily at first but updates caused issues with channels that resulted in thousands of dollars of lost revenue.

Cons

There is zero customer service. Have a problem, send an email...get a response the next day. Didn't answer all of your questions, write another email...wait another day. There is no one to call. They are based in London and all of the payment/cancellations policies reflected their time zone. So due dates for second payments were processed at midnight London time which means they went through the day before where I am located. Customers were not happy. Also, there is no option for guests to change their credit card info, so if the card on file fails when the damage deposit was due, the suggestion from lodgify was to "make other arrangements" with the guest. Communication from Lodgify was also a problem. There was an issue with the cloud system where I was locked out of the software for almost 3 hours and had multiple guests arriving but could not get in to make sure message were sent or if anyone experienced any issues. Lodgify sent an email letting us know of the problem and that it "wasn't their fault" almost 18 hours after I was able to log in again.

Review Source

Response from Lodgify

March 15, 2022

Hello Kristin, Thank you for bringing this to our attention. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. At Lodgify, we pride ourselves on our excellent customer service, so I am disappointed that you have not received the care and assistance I would expect. We will use the feedback to make us better and to ensure this doesn't happen again. Kind Regards, The Lodgify Team

RR

Richie R.  
owner  
Hospitality  
Used the software for: 2+ years

### "Great Property Management software for vacation rentals!"

June 16, 2021

5.0

I've been with Lodgify for several years and have been impressed with their continued improvements and enhancements in the software and they have options that make it very affordable even if you only have one property or multiple properties.

Pros

The new property management modules give so many options there are too many to mention but they have everything needed to successfully operate a short-term/vacation rental business.

Cons

The payment integration with AirBnB needs a little tweaking as payments from AirBnB don't include taxes since they pay taxing authorities directly but the integration reports the taxes as income on the software side and consequently appears to leave a balance owed on the part of the guest. The only two options are to leave the balance showing or to enter a payment even though there was not a payment for that component. I'm not certain if it is anything that Lodgify can do anything about or if it needs to be AirBnB or both.

Reason for choosing Lodgify

Features and pricing

Review Source

Response from Lodgify

September 17, 2021

Hi, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience and have enjoyed our product for several years. Best wishes, The Lodgify Team

ED

Estelle D.  
Presidente  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Logiciel pratique et fonctionnel"

November 9, 2023

4.0

Encore débutante, je surnage à peine dans les fonctionnalités. Je commence à maîtriser les fonctions de base. Je pense qu'il faut un vrai programme de formation complet sur cet outil, pour pouvoir exploiter intégralement son potentiel et gagner en confort de travail et gain de temps. ce n'est qu'à ces conditions qu'on peut réellement l'utiliser comme outil de développement. Ou proposer un service d'installation et de paramétrage complet avec l'utilisateur. c'est frustrant de comprendre qu'on a un bel outil en mains et qu'on s'en sert mal. C'est trop chronophage de devoir faire ça seul lorsqu'on ne maîtrise pas ou mal la philosophie du produit

Pros

Formation à la prise en main et accompagnement Service support très réactif, hyper agréable et efficace Réactivité Site web intégré Messagerie intégrée

Cons

Pas d'émission de facture Lien avec Whatsapp, pas clair L'aspect graphique et esthétique, un peu triste et peu engageant Outil un peu compliqué au démarrage, notamment pour les synchronisations

Alternatives considered

[Octorate](https://www.capterra.com/p/168722/Octorate/)

Review Source

Response from Lodgify

November 18, 2023

Bonjour Estelle, Merci d'avoir partagé votre expérience avec Lodgify! Vos commentaires sur les points à améliorer sont extrêmement précieux. Nous tiendrons compte de vos commentaires sur l'émission des factures, l'intégration de Whatsapp et l'apparence de l'interface. L'amélioration de l'expérience utilisateur est cruciale pour nous, et nous travaillons continuellement sur des améliorations pour rendre la plateforme plus intuitive et attrayante. Si vous rencontrez des difficultés ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour veiller à ce que votre expérience avec Lodgify soit la meilleure possible. Nous vous remercions d'avoir choisi Lodgify et de nous avoir fait part de vos commentaires. Nous avons hâte de vous accompagner dans le développement de votre activité de location! Bien cordialement, L'équipe de Lodgify

BB

Benjamin B.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Disappointed"

January 10, 2023

3.0

I feel like I was oversold on Lodgify's capabilities. Lodgify does not have an adequate integrated solution. I am going to continue my annual purchase but only as a standalone direct booking option.

Pros

I liked that the website was fairly easy to setup. I like the look and feel in general for the website and that it seems similar to Airbnb and VRBO.

Cons

I was very disappointed to find that the integration was not as advertised. There were serious limitations and I found that there were large negotiated differences in how it integrated with Airbnb and VRBO. I mainly joined to be able to use automated messages all in one place and be able to add direct booking. I quickly found lots of software bugs that seemingly will never end as Airbnb and VRBO will never stop tweaking their web interfaces and cause future problems.

Reason for choosing Lodgify

They had a promotion near Thanksgiving that sucked us in

Review Source

Response from Lodgify

January 12, 2023

Hello Benjamin, Thank you for your feedback on our website and platform. We apologize that your experience at Lodgify didn't quite match your expectations, and there were limitations with the integration with Airbnb and Vrbo. We understand that automated messaging and direct booking capabilities were important features for you, and we apologize that the software bugs caused frustration. We are constantly working to improve our platform and fix any bugs that arise, but we understand that changes made by external platforms like Airbnb and Vrbo can cause issues. We are looking into this issue and hope to resolve it promptly and accurately, and we apologize for any inconvenience caused. We appreciate your continued patronage as a standalone direct booking option and will continue to strive to improve our integrated solution for our customers. Best wishes, The Lodgify Team.

Deanna Q.  
Owner  
  
Used the software for: 1-2 years

### "A game changer for vacation rentals"

January 4, 2018

5.0

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Review Source

Response from Lodgify

January 5, 2018

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

VR

Verified Reviewer  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Lodgify review from a property manager "

October 7, 2022

3.0

Pros

Sync calendar good support Helpful support articles

Cons

\- Support only offered after 8:00pm for Australians. - Photo uploads for tasks is a horrible feature that needs to be enhanced ASAP - The on-boarding calls could have been split up into shorter segments. I had a 2.5 hour on-boarding call and was so drained by the end i didn't really understand an important section of the topic accounting. I had to go in and research on my own accord and contact the support after 8:00pm and was denied an extra on-boarding call specific for accounting. - International Bank Fee is an extra charge from Australian Bank Accounts - Airbnb charge specific countries who use API connection such as PSM platforms between 14%-16% compared to the standard 3%. This is not Lodgify's fault however It should be mentioned when signing up. - Option integrate with apps such as Xero and Bank Account syncs would be a great feature

Reason for choosing Lodgify

Pricing and features seemed like a good value for money.

Review Source

Response from Lodgify

November 8, 2022

Hi, Thank you for leaving your review. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We'll take note of the feedback and act on it as soon as we can. Thanks for bringing it to our attention. Best, The Lodgify Team

RS

Ryan S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "It's just not working for us anymore."

January 5, 2023

2.0

Intensely frustrating.

Pros

It delivers the basics necessary to take reservations, communicate with guests and receive payments--when it's working property.

Cons

I hardly know where to begin, but what brought me to the point of writing this review is a week of frustrated emails from would-be guests complaining that they cannot complete a reservation through our website. In a handful of cases, they've contacted us through a booking request, and we have no way of replying or even extracting their contact info because the back end is broken in some seemingly fatal way, so as far as they know, we're dead. We've submitted no fewer than a dozen requests for help over the last week, and although the help staff are responsive, they're ineffective, and the solutions they recommend rarely actually resolve any of the problems we report. In the three years we've used them, there has been modest improvement in the UI and general performance, but at least once a year, we experience a meltdown like the one that brought me to write this review. We've finally decided to give up, and we wouldn't think of recommending them to others. I find it particularly galling that their ads are constantly showing up in my social feeds while the product itself is so seriously flawed.

Review Source

Response from Lodgify

January 25, 2023

Hello Ryan, Thank you for your review. We're sorry that you had a disappointing experience with our service. We understand your frustration with our website and the issues you have encountered. We take all customer feedback seriously, and I have forwarded your concerns to the support team for further review and improvement. We understand that the ongoing technical difficulties have harmed your business, and we would like to offer our apologies. The support team will contact you as soon as they resolve this issue. Please check your email for any messages from us, and don't hesitate to contact us if you have any further concerns. We hope you can allow us to regain your trust and support. Best wishes, The Lodgify Team.

Dominik N.  
Lecturer - Management of Destinations  
Education Management  
Used the software for: 6-12 months

### "Lodgify was easy to integrate in our daily business processes and basically runs our business."

January 8, 2018

4.0

Pros

After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it) It provides nearly everything we need to run our apartment house in the digital world. After some time in customizing it to our needs, it works fine for our apartment house. Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons) It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year) Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website) If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software) The credit card payment process via Stripe or Paypal are expensive but are working without any issue.

Cons

There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market. Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues) We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time. It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables. Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?) We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem. So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself. After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.

Review Source

Response from Lodgify

May 3, 2018

Dear Dominik, thank you for your feedback about Lodgify. We're so happy our booking engine and channel manager are working well and very smoothly for your business of six rental apartments. Your suggestions have been fed back to the wider team to bear in mind for future improvements to our software. Thank you for your continued support of Lodgify. We're proud to be a part of your business' growth! All the best, the Lodgify Team

JC

Joanna C.  
CEO  
Hospitality  
Used the software for: 2+ years

### "From Lukewarm to Fan and Back to Luke Warm"

November 4, 2019

3.0

The website looks good. The back end mobile experience has actually declined since we signed up, it was better before. Now it's buggy and you can't scroll down through messages etc. There are some things we've been very happy with, but overall lodgify gets 3 stars.

Pros

My experience with lodgify started off very rocky. I wasn't happy with the features, experienced many crashes of the site in the first year that were very frustrating, and there were a few features that were broken entirely. Initially, I had the impression that they didn't have any intention of improving their software. Now that I've been using lodgify for a year and a half there are many broken features that are now working. The coupon codes actually work on mobile now which is something we had contacted them about at least a dozen times. Customer service responds quickly though there are delays because they are in Spain. There can also be some communication issues. We are a long established company with a well recognized brand that has always taken bookings off of our website, for years before switching to lodgify. This is why the platforms functionality was even more important to us. We have over a dozen properties and do around half a million in revenue a year.

Cons

Lodgify isn't exactly honest when you are signing up. We were told that if we signed up for the yearly subscription of $1,100 that we would be locked into that price for life. Well, just two years later and they raised the price $472.00 and told us that they would not be honoring their promised of their lifetime locked in price. They said that their website had been much improved since we signed up and used that as the reason for their price hike. Honestly though, nothing has changed on their website aside from a few broken features actually being fixed. They also charge $1,200 a year to integrate to stripe, so just to use lodgify you are looking at use shy of 3 grand if you have less than 15 properties. That on top of the 2.9% processing fees you are already paying with stripe. Our biggest disappointment with Lodgify came about a month ago when they decided to publish a blog that they sent to all of their email subscribers. In their blog they used our business and claimed our success was due to building a website with lodgify---a tall claim considering we only use their reservation system and we were a nationally recognized brand long before we ever adopted their software. In the blog they linked to our website, used our copyrighted photos without permission, and encouraged others to copy our very unique business model. In conclusion: Not a lot of integrity with lodgify in our experience. We like the reservation system but there is still room for improvement.

Review Source

Response from Lodgify

April 7, 2020

Hey Joanna, thanks for your review. We apologize again for featuring your website on our blog. Our intention was to showcase beautiful websites created with Lodgify's website builder. Your feedback helps us get better. We are looking into the issues you've mentioned and will continue to work hard to improve our software. Best wishes, the Lodgify team

MH

Miranda H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Lodgify - Don’t do it."

November 1, 2022

1.0

This company took my money and did not follow through on anything they promised. Important items such as calendar, sees, daily rate and even photos as well as synching to vrbo at all did not work .

Pros

I had high hopes for this toll but it turned out to be a nightmare. They didn’t follow through on anything they promised and communication was awful.

Cons

I want anyone/everyone the time, money and trouble that I have had. Please DO NOT choose #Lodgify as a third party to sync your calendar or do billing or business with. They took my money and did not deliver on anything they promised. The service has been horrible and they have hurt my business greatly. A total waste of time and money. \*\*PROOF of the worst part attached. I may lose my entire VRBO for choosing to work with the wrong company.\*\*\*-Rates, calendars and photos did NOT sync. (lost money for daily rate, pets fees and double booking)-Now that I am quitting they tell me I can LOSE my VRBO account if I leave (I was NEVER told that and had I been I would have never used their service).-The onboarding was extremely complicated and not user friendly-The communication and responsiveness was awful and took days (one issue took 5 days)-Every time there was an issue there was an excuse, blaming Airbnb, blaming VRBO or saying something was "not done" that they never told me to do.

Review Source

Response from Lodgify

November 23, 2022

Hi Miranda, We are sorry that your experience at Lodgify didn't quite match your expectations. We would like the opportunity to investigate your feedback further. You may reach us anytime at help@lodgify.com. Best regards, The Lodgify Team

GV

Gregory V.  
Property Manager  
Hospitality  
Used the software for: Less than 6 months

### "Beginning Stages"

July 8, 2022

5.0

As I stated earlier, I am only now getting my properties online. So I cannot give an honest, in-depth perspective. But thus far, from what I have been shown and experienced through the live onboarding process, along with their customer care services and online learning resources, it is hard to critique such a robust platform at this stage of my experience. I again am blown away at the level of detail to possible use cases and scenarios that I as a Property Manager will undoubtedly experience. Lodgify seemed to have covered all the bases of a rental property management platform.

Pros

Having only begun the process of using this platform, I have yet to test drive it in a real-world application. With that said, going through the training with their onboarding expert in real-time, I can say that this is developed by top-tier coders with some serious consideration for UI/UX on both ends of the user interface (Admin and Renter). Its incredibly nuanced, which may seem daunting at first but it is imperative to have this level of nuance as Lodgify covers nearly if not all aspects of the short-stay rental market from back end to front end and everything in between. I am genuinely blown away at pricing as well. The price is Very Very fair and only get better as you increase the property count to the inventory. They seem to really understand the business and having this onboarding process allowed me to learn more about the business I am in, which is invaluable. This platform is a crucial piece in the puzzle for our operations and I cannot wait to better understand it and learn to utilize it to its full intended potential. And how can I forget, the Website integration is by far the single greatest aspect of Lodgify. The ease with which you can copy or create a domain to their website builder and post a full functioning website with a full-service booking ability is tremendous. I was worried about having to figure out how to integrate Lodgify into an existing website, so instead of building a website, I used their templates, and Voila!

Cons

I recently was a bit bummed about the app translation to tablets. I think with the way of the world focusing on portable devices as the main interface for our businesses, Lodgify should invest some serious time and energy into building out a smooth tablet interface and possibly even lessening the number of apps required to see/run full operations that are currently solely available through a browser. I've no doubt this can be achieved because I am seriously impressed with their backend infrastructure and I can see a lot of talent in their Full-Stack staff. A bit more focus on UX/UI in the portable device space and I believe Lodgify would completely dominate this space.

Reason for choosing Lodgify

Pricing, Cleanliness of platform, User Experience, Customizability, Customer Service, Overall a superior product to the competition.

Review Source

Response from Lodgify

July 12, 2022

Hi Gregory, Thank you so much for your in-depth review. The many valuable insights you brought up give us highly important feedback on how we are doing as a company and how we can improve. We appreciate your honesty in your review, and we'd like to thank you for being a loyal Lodgify user. Best Wishes, The Lodgify Team

ET

Elia T.  
Chief Business Development Officer  
Hospitality  
Used the software for: I used a free trial

### "Leap Ahead for Future Proof Escape "

March 19, 2023

5.0

Booking engine was our main challenge as well as channel manager as reservations to be synchronized so Lodgify will benefit that all properties will line up under Lodgify at the end of day that's why i emphasize importance of supporting LITE program s will be the perfect startup for long term partnership

Pros

Lodgify is the only logic partner to Go with featuring your business across the platform. Most important is that you can start with no major losses on the contract you have the chance of upgrading your product facilities based on the feedback received from your ongoing start up solution with opportunity to leap ahead advancing through upgrading your product or downgrading so you feel confidently safe

Cons

Lite program should be considered the importance entry panel where 3.9% not a small amount but reasonable with condition that Lodgify may allow that we feature our own domains as will have chance to invest on marketing and promoting our selected domains where initial technical support is required at least for limited hours only in addition to payment gateway where had challenge then managed it all with the amazing support from your sales team member Manos

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Introductory level was more flexible and Lodgify team members were technically hands on and willing to move this extra mile for meeting our expectation so its always about people then technology and flexibility with simplicity

Review Source

Response from Lodgify

March 21, 2023

Hello Elia, Thank you for sharing your experience with Lodgify. We're thrilled to hear that you feel confident and safe with our platform and appreciate your positive comments about our flexibility, simplicity, and technical support. We understand that the pricing of our Lite program may seem high, but we believe that it offers great value for our customers. We also appreciate your feedback about offering limited hours of technical support for the Lite program and featuring your own domains. These are important suggestions that we will take into consideration as we continue to improve our platform. We're glad to hear that our booking engine and channel manager have helped solve some of your main challenges with vacation rental management. We hope that our platform will continue to benefit your business in the long term. Thank you for choosing Lodgify as your partner. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We're always here to help. Best wishes, The Lodgify Team

CC

Catherine C.  
Gérante  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Avis après quelques mois d’utilisation "

June 9, 2023

5.0

Très contente, permet de ne pas passer via les plateformes comme airbnb etc et de centraliser toutes les réservations au même endroit.

Pros

\- la synchronisation de toutes les réservations des différentes plateformes au même endroit- la création de devis- le site web- démarrage avec une personne du support

Cons

\- il faudrait un suivi avec la même personne que l’on a eu au début pour les questions qui persistent au bout de quelques semaines d’utilisation- pouvoir bloquer les jours sur les plateformes lorsqu on crée un devis ou du moins avoir cette possibilité - avoir plus de choix pour faire les prix, par exemple prix dégressifs en fonction de la durée de séjour - avoir du support en français car tout est en anglais et si on veut s’en sortir tout seul c est compliqué du coup et il faut appeler- pas facile d’avoir quelqu’un en français quand on appelle

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Le prix et le site je pense

Review Source

Response from Lodgify

June 22, 2023

Bonjour Catherine, Nous vous remercions pour votre retour après vos premiers mois d'utilisation. Nous sommes heureux de savoir que plusieurs outils de la plateforme vous sont utiles au quotidien pour la gestion de vos locations saisonnières. Nous vous remercions pour vos commentaires positifs sur la synchronisation des réservations de différentes plateformes, ainsi que la possibilité de créer des devis et d'avoir votre propre site web. Nous comprenons l'importance d'avoir une personne dédiée à l'assistance pendant les phases initiales, et nous prenons en compte vos commentaires sur l'importance d'une assistance cohérente tout au long de votre parcours. En ce qui concerne vos suggestions, nous faisons le nécessaire pour offrir une assistance continue et nous nous efforçons de fournir une assistance permanente à nos clients. Nous apprécions également vos commentaires sur les fonctionnalités supplémentaires telles que le blocage des jours sur les plateformes lors de la création d'un devis et des options de tarification plus flexibles basées sur la durée du séjour. Nous travaillons en permanence à l'amélioration de notre plateforme et tenons compte des commentaires de nos clients pour planifier nos prochaines mises à jour. Du point de vue de l'assistance, nous nous excusons pour les désagréments causés par l'absence de support français. Nous travaillons activement à l'élargissement de nos options en français afin de mieux servir nos clients francophones. Nous accordons une grande importance à vos commentaires et vous remercions de la confiance que vous accordez à notre plateforme pour centraliser toutes vos réservations. Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider ! Bien cordialement, L'équipe de Lodgify

Steve O.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Lodgify - because life's too short "

January 28, 2022

5.0

Great experience. Very quick and helpful support.

Pros

Very easy to setup and get started. Compared to hosting your own website and administering the software. Lodgify is a great time and effort saver. I really don't know how I managed before!

Cons

Reports are very limited. The price for the premium version is too high

Alternatives considered

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgable](https://www.capterra.com/p/165472/Lodgable/)

Reason for choosing Lodgify

Lodgify offered a more simple changeover

Switched from

[Joomla](https://www.capterra.com/p/161648/Joomla/)

To save time and project a more professional image

Review Source

Response from Lodgify

February 8, 2022

Hi Steve, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience not only building your website, but with organizing your bookings, too. All the best, The Lodgify Team

EP

Elisabeth P.  
Owner/President  
Hospitality  
Used the software for: 2+ years

### "Excellent Short-Term Rental Software"

January 10, 2023

5.0

Overall, I'm thrilled that I chose Lodgify to build and grow my direct rental business! I would highly recommend it to any vacation rental owner.

Pros

The product is very intuitive and easy to use. Whenever I get stuck on something, Lodgify's customer service is fast and comprehensive. Additional features and add-on partners keep being released and added to the platform. I also really appreciate the education tools, blogs, webinars and more to help me improve my business. And I love the new mobile app.

Cons

I wanted some additional website builder templates to choose from, but new ones are about to be released by Lodgify, so I'm really looking forward to that.

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Reason for choosing Lodgify

Lodgify had an easy to use website builder platform with great built-in features, as well as add-ons/plug-ins for other functions. It's only gotten better and more sophisticated over time.

Review Source

Response from Lodgify

January 12, 2023

Hey Elisabeth, Thanks for your kind feedback about our software and our team. We're so pleased that even after over two years, your business still directly benefits from our regular updates. It's great to hear you enjoy our webinars and other free content. Thank you for remaining a loyal Lodgify user, we'll keep working hard to maintain our position as the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

KJ

Katie J.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "What are you waiting for? "

January 28, 2022

5.0

Lodgify has been a great partner since we went solo without using our property developer's rental company to let our rental. It has given us more control over our business, with more satisfaction, better financial reward. The customer service at Lodgify is fantastic, whether you call them or email -- they are always there to help and the team are just fantastic.

Pros

If you are a holiday property owner, whether hotel or villa rental, Lodgify provides you with the tools to create and maintain a web presence that allows you to access new customers, give them the information they want with professional looking pages, and price your property by week or day, create check-in/check-out periods seamlessly and allow for a customer to book online and pay by credit card or BACS without any hassle. Your business looks more professional and your management will be made easier by the backend tools that help you manage your bookings, taking damage deposits automatically, reminding guests to pay their balance, synch calendars with your third party booking sites (like AirBnB, VRBO, etc.). It is just a well thought out product and I would highly recommend it.

Cons

There isn't anything I don't like. It works well for me and my business.

Reason for choosing Lodgify

I liked the template format for setting up my website and the integrations with payment processing, backend email/customer management and the compatibility with iCAL synching made the decision for me.

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

Initially it was because the calendar synch (iCAL) of one of the booking websites that I used was no longer compatible with Wix and so I researched alternatives. That was how I found Lodgify.

Review Source

Response from Lodgify

February 8, 2022

Hey Katie, thanks for your kind feedback about our software! We love that you were easily able to create your own website and sync all your booking channels. We also love that you're loving our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners. Thanks again for your kind words! Best wishes, The Lodgify Team

MR

Marty R.  
Owner/Manager  
Hospitality  
Used the software for: Less than 6 months

### "Highly Functional Short Term Rental Management"

March 22, 2023

5.0

Lodgify was awesome helping me onboard. Other than adjusting to the time difference between me and their customer service, I've had ZERO problems with their software. Some of the features of their software are the best I've seen, such as the ability to automate messages timed to a guest's check in or out. In addition, every question I've had has been answered thoroughly and with respect.

Pros

I like that Lodgify is easy to set up -- I was able to create a new website quickly and easily when my previous supplier sold the company to a competitor that I chose not to use. The creation of the website was quick, intuitive and easy. For the most part, things are organized in a fashion that is logical and I don't have to hunt all over the place to figure things out. Lodgify offers a dashboard, so a quick glance will tell me if I have a check in or check out today, within 7 days, and list all my action within the next 30 days. SIMPLE. BEAUTIFUL.

Cons

Lodgify is a European company, so customer support, although very prompt with their answers was almost always an overnight wait. I found myself flailing around in the afternoon, knowing that I couldn't really ask any questions, since it was the middle of the evening/night where they were. Weekends, ditto. Although the customer service is AWESOME, there are some issues that need to be answered quickly. Twenty-four hour turnaround time is the norm here, which is almost always just fine -- BUT there are times when I REALLY need to see an answer ASAP... just not possible here. I'm not sure if it's because of the "no one wants to work" since the pandemic, or if this is just the model they've chosen to implement.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Lodgify

OwnerRez was incredibly difficult to set up and even harder to get someone to talk to me. I had to set up an appointment a month out, even after I told them I would pay extra to have a consultant work with me.

Switched from

[MyVR](https://www.capterra.com/p/127432/MyVR/)

MyVR sold to Guesty. Guesty caters mainly to Airbnb. I choose not to list on Airbnb.

Review Source

Response from Lodgify

March 24, 2023

Hello Marty, Thank you for sharing your positive experience with Lodgify! We're glad to hear that you found our software easy to use and intuitive and that you appreciated the dashboard and automated messaging features. We apologize for any inconvenience caused by the time difference between your location and our customer support team, but we're happy to hear that you found their responses prompt and thorough nonetheless. We appreciate your feedback and hope to continue providing you with the best short-term rental management experience possible! Best wishes, The Lodgify Team.

Daniela D.  
holiday rental manager  
Hospitality  
Used the software for: 2+ years

### "The Best All in One Solution for Holiday Rental Management"

January 28, 2022

5.0

Amazing

Pros

Easy to use, amazing quality/price rating, inclusion on the beta and testing platform so that we get to try what's new before the rest and they ask us all the time what else would we need and like to have. Customer service is excellent, any issue we send a message and we get a reply within an hour or 2 max.

Cons

There's always room for improvement but there is nothing we do not like

Reason for choosing Lodgify

Price

Switched from

[AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)

Because of a terrible experience

Review Source

Response from Lodgify

February 8, 2022

Hi Daniela, thank you for the kind words about our software and our team. We're glad to hear you've had a great overall experience and love our beta testing program. We love having you there and being able to build a product with your feedback! All the best, The Lodgify Team

JY

Jason Y.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Outstanding Value"

March 7, 2023

4.0

Overall, I am incredibly happy. The sales team answered all of my questions and the tech team has been very responsive to all of my requests (equally pre and post subscription). I can't emphasize how happy I am to be able to talk directly to knowledgeable tech staff--this is so rare these days. The software satisfies of my existing needs and has more functionality when I'm ready to grow.

Pros

\- very intuitive to create listings and set the various attributes- out of the box integration with major channels.. most notably airbnb/vrbo- custom automated messages / scheduling (this is huge)- granular pricing model vs. banded (e.g. you pay for the exact number of properties rather than big jumps at say 5, 10, 25 properties)- no setup fee (or if there was one it was so small that I don't remember)

Cons

\- One technical issues on the backend (admin interface) is localization tags not being rendered (e.g it prints site.business.name instead of the actual business name). However, this is usually fixed with a refresh. I was initially concerned that it may impact potential guests but the tech team reassured me the tags were rendered on the server for bookings so that could never happen.- One nice addition to the custom messages (and perhaps it already exists) would be a way to confirm when it had been sent (either via an optional Cc: or a report in the interface)- Would be nice if it directly supported the RemoteLock API

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Lodgify

Simpler yet complete for my needs. Cost effective to start and designed to scale as I grow.

Review Source

Response from Lodgify

March 10, 2023

Hello Jason, Thank you for your review of Lodgify! We're glad you find the software intuitive and easy to use, especially for creating listings and setting various attributes. We're also happy to hear that you find the out-of-the-box integration with significant channels, like Airbnb and Vrbo, to be a valuable feature. Regarding the technical issue you mentioned, we apologize for any inconvenience it may have caused. We're constantly working to improve the platform, and we appreciate your feedback. We're glad our customer support team has helped address your questions and concerns. Our team is always here to help, and we pride ourselves on providing top-notch customer service. Thank you for choosing Lodgify, and we look forward to continuing to support your business needs. Best wishes, The Lodgify Team.

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