# Page 17 | Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Lodgify the right Vacation Rental solution for you? Explore 1282 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131924/Lodgify/reviews

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Lodgify

4.5 (1282)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 17 - Reviews of Lodgify

## Showing most helpful reviews

Showing 401-425 of 1282 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Kirstie P.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Ease of use and support"

April 6, 2023

5.0

Lodgify’s onboarding process was great. My sessions with \[sensitive content hidden\] were super helpful in understanding they system’s capacity.

Pros

Lodgify was so easy to set up, it feels intuitive to use. It has all the flexibility I need in a system. I also love that as I grow I have the option to change my plan.

Cons

So far I haven’t identified anything that I don’t like

Alternatives considered

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Lodgify

The lite option, reviews by others about the systems.

Review Source

Response from Lodgify

April 12, 2023

Hello Kirstie, Thank you for your review! We're thrilled to hear that you find Lodgify easy to set up and intuitive to use. We strive to provide a user-friendly platform that offers flexibility to meet the unique needs of our customers as they grow their businesses. We're glad to hear that you appreciate the option to change your plan as your business grows. Lodgify offers various pricing plans to accommodate different property sizes and business needs, providing the flexibility to upgrade or downgrade. We also appreciate your feedback about our onboarding process and the assistance you received from our team members. We strive to provide exceptional customer support and are glad your sessions with our team helped us understand our system's capabilities. Thank you for considering Lodgify as your booking management solution and for choosing us. We value your feedback and are committed to continuously improving our platform to meet the needs of our customers. Please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you! Best wishes, The Lodgify Team.

JS

Jay S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Unreliable software and unprofessional staff. "

April 19, 2023

1.0

I strongly advise against this company.

Pros

The software developers tried their best. But it is the worst software I've ever used.

Cons

My experience with Lodgify's software has been unpleasant and unreliable. They did not take responsibility for their mistakes and refused to offer an ethical solution. During several of my connections, they mixed up two of my listings and synced the wrong pricing. Taxes were not synced and they placed the blame on me. I reached out to their support team, who are not adequately trained in resolving issues and often referred to "upper management for solutions." Unfortunately, the final decision was that they would not take responsibility for the error in the Airbnb sync, resulting in no taxes being charged. Overall, this is a software issue and I wish I had researched the company's background before signing up. I deeply regret my decision, as it has caused me much frustration instead of saving me time. I suggest choosing another platform that is more user-friendly and provides better support during initial connections.

Review Source

Response from Lodgify

April 21, 2023

Hi Jay, We're sorry to hear that you had a negative experience with our software and team. We take customer feedback seriously, and we apologize for any inconvenience caused. We strive to provide a reliable and efficient platform, and we regret that this was not your experience. We understand that mistakes can happen during the connection process, and we apologize for any errors that occurred with your listings. Our support team is dedicated to resolving issues promptly and professionally, and we apologize if your experience did not meet your expectations. We'll be sure to address your concerns and work towards improving our service. We would like to understand more about your situation and see if we can find a resolution. Please reach out to our support team at help@lodgify.com, and we'll do our best to assist you. Thank you for your feedback, and we will take your comments into consideration as we continue to improve our services. Best wishes, The Lodgify Team.

BA

Brenda A.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Everything in One Place"

November 10, 2023

5.0

The help desk is fantastic, and always quick to answer. They have solved many problems for me. Always polite and helpful.

Pros

I can see my calendar and all my bookings in one place. The PM module shows how my rentals are doing.

Cons

A little pricey to get everything, but well worth it.

Review Source

Response from Lodgify

November 16, 2023

Hi Brenda, Thank you for sharing your experience with Lodgify! We're thrilled to hear that our platform has provided you with the convenience of managing all your bookings and calendars in one place. Your feedback about our pricing is valuable to us. We're committed to providing value through our services and continuously strive to optimize our offerings. Should you have any further suggestions or if there's anything we can do to enhance your experience, please feel free to reach out. We're here to ensure that Lodgify continues to meet and exceed your expectations. Thank you for choosing Lodgify and for your positive feedback. We appreciate your support! Best wishes, The Lodgify Team

AL

Anderson L.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "One stop easy access mobile platform"

January 28, 2023

5.0

Pros

The folks at Lodgify makes integrating and connecting other hosting platforms into Lodgify a breeze.They are eager and willing to guide, assist and get you started in the right direction.Being new to software like this ... as a first time user, maybe a little daunting for someone like me at first, especially when I have little available time to spend on it, but noting the fact that it was quite easy to manuver and navigate make this software a very versatile feature in channel manament and hosting.This software is invaluable ... and would recommend to other vacation rental hosters also.

Cons

Don't have enough usage to fairly evaluate this question

Review Source

Response from Lodgify

January 31, 2023

Hello Anderson, We're thrilled that our team has provided you with great support and guidance during your integration process. We work very hard to make sure all our customers are satisfied with it, so this only reinforces our commitment to that goal. Your kind words about the versatility of our software in channel management and hosting are greatly appreciated. We're happy that you consider Lodgify invaluable and would recommend it to other vacation rental hosts. Best wishes, The Lodgify Team.

jW

jess W.  
owner  
Hospitality  
Used the software for: 6-12 months

### "Lodgify is terrible"

February 25, 2024

3.0

It has been frustrating from the start but now that we have 4 rentals and are invested in it, it is difficult to switch to another one but I would do it in a heartbeat. Do not waste your time with Lodgify!!!

Pros

In theory I love the features they have but too bad they all do not function properly and have caused us to lose money on resos because of Lodgify's continued errors

Cons

Everything. Their customer support is terrible. all of their features are really buggy.

Alternatives considered

[Guest Service](https://www.capterra.com/p/230544/Guest-Service/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Lodgify

thought it would be better but lodgify has proven to be horrible

Review Source

Response from Lodgify

February 28, 2024

Hi Jess, We're sorry to hear about your disappointing experience with Lodgify. Your feedback is crucial to us, and we genuinely apologize for any inconvenience caused by the platform's functionality issues and our customer support. We understand the frustration caused by errors, especially when they impact your business and bookings. Ensuring a smooth experience for our users is our top priority, and we're committed to addressing any issues you've encountered. If there's anything specific you'd like us to address or if you're considering exploring other options, please reach out to us directly. We're here to listen and assist you in any way we can. We value your business and are dedicated to regaining your trust. Thank you for sharing your concerns, and we hope to have the opportunity to improve your experience with Lodgify. Best wishes, The Lodgify Team

ME

Marcus E.  
Freiberufler  
Hospitality  
Used the software for: Less than 6 months

### "Neukunde mit einer Ferienwohnung"

March 4, 2024

5.0

Pros

Übersichtliche Gestaltung, Eigene Webseite, Verbindung mit Google

Cons

Dass es noch keine Nuki integration gibt

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Review Source

Response from Lodgify

April 29, 2024

Hallo Marcus, vielen Dank für deine Bewertung! Wir freuen uns, dass dir die übersichtliche Gestaltung unserer Plattform gefällt und du die Möglichkeit schätzt, deine eigene Webseite zu erstellen und eine Verbindung mit Google herzustellen. Dein Feedback bezüglich der Nuki-Integration nehmen wir zur Kenntnis und werden prüfen, wie wir unsere Plattform weiter verbessern können, um deine Bedürfnisse besser zu erfüllen. Wenn du weitere Fragen hast oder Unterstützung benötigst, zögere bitte nicht, uns zu kontaktieren. Beste Grüße, Das Lodgify-Team

DA

Debora A.  
Customer service/Front desk  
Real Estate  
Used the software for: 1-2 years

### "Easy set up with multiple onboarding calls to ensure everything is set up correctly"

September 10, 2023

5.0

Easy to use and self explanatory once you get used to it. The support team responds quickly, Our onboarding specialist, \[sensitive content hidden\] explained everything very clearly with screen sharing and made sure that we got everything correctly to link our rental platform to the Lodgify account. Ever since we started using our booking account, our sells have gone up and we have received positive customer reviews for the past year.

Pros

This is an easy to use website that has helped multiply our bookings. We receive payments instantly from the very first day and it integrates numerous payments including paypal and stripe and in all currencies.

Cons

Lodgify has been of great help tou our company and there is nothing to dislike about it. Kudos to the administrators!

Review Source

Response from Lodgify

September 27, 2023

Dear Debora, We're thrilled to hear that Lodgify has been instrumental for your business, providing easy integration of payment methods and contributing to increased bookings and customer satisfaction. Your positive experience is invaluable to us, and we appreciate your kind words. Our team is dedicated to providing top-notch support and ensuring a seamless setup process, so it's fantastic to know that your onboarding specialist was able to assist you effectively. If you ever need assistance or have further suggestions, please don't hesitate to reach out. Thank you for choosing Lodgify, and we look forward to continuing to support your success. Warm regards, The Lodgify Team

LC

Laure C.  
Immobilier  
Real Estate  
Used the software for: 6-12 months

### "Simple d'utilisation - Bonne interface"

February 16, 2024

5.0

Pour l'instant très bon démarrage. J'aime beaucoup l'interface, facile d'utilisation et compréhensive. Il y a beaucoup d'options et cela permet de la flexibilité et efficacité pour la gestion. L’Équipe (\[sensitive content hidden\]), est disponible, facile a joindre et très réactive par email ou téléphone. C'est très appréciable, notamment sachant que j'habite a Singapour (7h de décalage horaire)

Pros

Accompagnement pour la configuration.Merci a \[sensitive content hidden\] qui a été professionnelle et de très bons conseils! Friendly-user interface

Cons

La traduction en anglais n'est pas automatique et la mise en place du site internet (rentrer les données) est assez longue. J'aurai apprécié pouvoir payer un forfait en plus pour que Lodgify s'occupe de configurer entièrement le site internet.

Reason for choosing Lodgify

Lodgify m'a été conseillé par une amie. Lors de ma première volonté d'inscription j'ai tout de suite été rappelée par une conseillère qui m'a expliqué le fonctionnement en détail. Elle m'a convaincue et j'ai tout de suite souscrit a un an d'abonnement.

Review Source

Response from Lodgify

February 19, 2024

Bonjour Laure, Nous vous remercions pour votre commentaire. Nous sommes ravis d'apprendre que vous trouvez notre plateforme facile à utiliser et que notre équipe d'assistance a été en mesure de vous aider lors de l'installation. Nous comprenons que la configuration du site web et la saisie des données peuvent prendre du temps, et nous prendrons certainement en considération votre suggestion d'offrir des services de configuration supplémentaires pour de futures améliorations. Si vous avez d'autres questions ou suggestions, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Merci encore pour votre retour ! Bien cordialement, L'équipe de Lodgify

LG

Lily G.  
Owner/Manager  
Real Estate  
Used the software for: Less than 6 months

### "So far so good"

April 18, 2023

5.0

It's been good. I do feel like it takes a lot of time to get used to all the features and remember where certain features are. The customer support has been fantastic.

Pros

So far we are enjoying Lodgify - I think the customer support and working with \[sensitive content hidden\] has been the best part. She has been fantastic and honestly without her, I'm not sure I could have figured a lot of this stuff out. I love the channel manager, I love how easy it is to update rates and see bookings.

Cons

The website design could have more options.I'd also like to see pushed notifications apply to all channels instead of just Lodgify. For example, the welcome email having to be created in two separate spaces and sending it directly from airbnb is a bit frustrating. I don't like that that aspect isn't as hands off as the direct bookings with Lodgify.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Lodgify

The price and option to have our own direct booking site.

Review Source

Response from Lodgify

April 21, 2023

Hello Lily, Thank you for sharing your experience with Lodgify. We're happy to hear that you're enjoying the platform and that the customer support has been helpful, especially with onboarding. We appreciate your feedback on the website design options and notifications and will take that into consideration for future improvements. It's great to hear that the channel manager and rate updates have been easy to use. We hope that Lodgify continues to meet your needs and helps your business succeed. Best wishes, The Lodgify Team.

EC

Elena C.  
imprenditrice  
Hospitality  
Used the software for: Less than 6 months

### "Fantastico"

November 30, 2022

5.0

Pros

Ad essere onesta, la cosa che ho amato di più del software sono state le call con \[CONTENUTO SENSIBILE\] che mi ha introdotto il software in maniera chiara e concisa, sempre pronto a rispondere alle mie domande e attento al lavoro che svolgevo tra una call e l'altro dandomi preziosi feedback. Quindi per quanto io stia recensendo un software, quel che mi è piaciuto è il valore umano che non è dato per scontato e che è di grande aiuto.Il software è ben fatto, c'è la possibilità di fare molte cose e se non sai come farle, l'assistenza è velocissima nel darti supporto.Ho lavorato con altri software che probabilmente facevano le stesse cose di lodgify con un prezzo maggiore ma io non lo sapevo perchè il sito era tutto in inglese e per quanto io parli fluentemente l'inglese, dovevo andare a cercare tutto quanto e studiarlo per i fatti miei. Mentre con Lodgify è il team che mette in luce, nella tua lingua madre quindi hai una maggiore comprensione del tutto, cosa può fare il sistema e sono loro a mostrartelo rendendo tutto molto intuitivo.

Cons

è stato difficile aggiungere una sezione blog, ma non impossibile.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Credo per il design o perchè ho fatto una call durante una demo con \[CONTENUTO SENSIBILE\]ed il suo modo di fare, il suo essere così friendly mi ha convinto che era la piattaforma giusta per me

Switched from

[BookingSync](https://www.capterra.com/p/114051/BookingSync/)

I costi erano troppo alti ed usavo il prodotto all'1% e l'assistenza era lentissima

Review Source

Response from Lodgify

December 13, 2022

Hi Elena, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Best wishes, The Lodgify Team

KS

Kimberly S.  
Freelance Web designer  
Online Media  
Used the software for: 1-2 years

### "Horrible Customer Services. Impossible to get a resolution to issues."

September 1, 2023

1.0

I built a website for a client, and chose Lodgify to use for her booking. It was a very difficult site for me to explain to her, and it became extremely frustrating. Ultimately she moved the property to an agency. I has given the site over, no longer had any ties with the client, the rental, of Lodgify. It wasn't until I received a renewal notice in August that I realized they were billing me. I immediately emailed asking for an explanation. Apparently my credit card, used to initially establish the account, was still on the billing account. I have spent the last month emailing the service team, explaining I am not associated, asking to refund my money due to the fact that they renewed the account anyway. This was only met with dismissive emails from a person named Franco. It made no difference in our email strand that I explained repeatedly I was NOT associated and my my card should never have been charged. Again, to ever reply I sent, each have been met with terms of service explanations and blah blah blah "Have a nice day" blow offs.I had almost gotten to the point where I just needed to kiss my $179.55 charge goodbye, until I was charged AGAIN TODAY another "booking fee" of $94.05...NO ONE IS BOOKING. We are not using Lodgify, the property is no longer a rental, but they continue to reply to me with stilted canned responses and stating they are "just following the terms of service" for the renewal. This has been an absolute nightmare.

Pros

The videos are very persuasive. It made me think my client would be able to use it with ease.

Cons

Very difficult to use the widgets, and in general it was a hard site for my client to use. Billing, booking and upkeep difficult. Customer Service the absolute most infuriating I've ever experienced.

Review Source

Response from Lodgify

September 28, 2023

Dear Kimberly, We're truly sorry to hear about your challenging experience with Lodgify. Your feedback is deeply concerning, and we sincerely apologize for the difficulties you encountered. It's disappointing to hear that our platform proved to be difficult for your client, and we regret any frustration this may have caused. Your billing and renewal concerns are valid, and we apologize for any inconvenience they've caused. The interactions you described with our service team do not align with our commitment to customer satisfaction, and we'll be investigating this matter thoroughly. Your concerns have been heard, and we're taking steps to ensure a prompt and fair resolution for you. If you have any further questions or if there's anything more we can do to address your issues, please don't hesitate to reach out. Your experience is essential to us, and we're dedicated to making it right. Warm regards, The Lodgify Team

VD

Vida D.  
Property manager and owner  
Hospitality  
Used the software for: Less than 6 months

### "Worst business decision I've made was getting involved with Lodgify"

July 29, 2021

2.0

It's the worst customer service I've ever experienced. I wish I had never purchased it. This is why I am writing this review, to save others from making this same mistake.

Pros

The idea of Lodgify is great. We were looking for a way for customers to book with us directly. In theory this works. I like that they have promo codes and a working calendar that syncs with our other channels (VRBO and Airbnb).

Cons

If any problems arise it can take weeks to talk to anyone at Lodgify. You can't just call with a quick question about book keeping, customer issues, or anything. You have to schedule a call. Then pray they call when they say they will. So far they have followed through 1 out of 4 scheduled calls. I can't call them. The help line is not real. No one ever answers it. There is a message that confirms its Lodgify customer service, goes to transfer you to an agent, and then hangs up on you. This is during business hours. Soooo frustrating. The worst part is that I have invested a ton of energy and time with Lodgify and it will take a lot more to remove Lodgify from our system.

Review Source

Response from Lodgify

August 4, 2021

Hi Vida, I want to start with an apology. We're so sorry to hear you had such a frustrating time with customer service, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're disappointed to hear that this was not met in your interaction with our business. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: ashley@lodgify.info.

ML

Marie L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Looks fantastic but Crashes frequently and backend needs improvement"

July 1, 2018

3.0

I'd really love it, even without the mobile app if they fixed the default search to allow you to set a minimum and if the website did not crash so often.

Pros

User friendly. It looks great and, when it's working, the site is intuitive and easy for new site visitors to figure out. Searching the calendar is simple so guests can see overall availability. Having a full photo gallery is great- you are not limited with images.

Cons

You can not add custom pages beyond the template that is already there. We connect it to our already existing website so we can lead people to our page that sells gift certificates etc and to our faqs. The website crashes frequently. So far we have been using the website for 8 weeks and in that time we have experienced 4 major crashes (2 on weekends when there is no tech support) that have lasted all day and prevented anyone from being able to book or see our site listings. I'd estimate this has cost us lost revenue from bookings. No small number as our website does. We have reached out to lodgify each time and though nice, they never seem to know what the problem could be and when it works again they just say "well it's working now!"...until the next system fail. If you have a two night minimum there is no way to make the search default to two nights- it defaults to one night and if someone clicks search it just looks like you have absolutely no availability. for example if they put in July 6th as the check in date then July 7th is automatically entered as the checkout date (even if you have a two night minimum. There is no way to let the people know they have to enter in two dates on the mobile version (where most of our users come from) so many of our users just give up and think we are completely booked all the time. The only place to write that we require two nights is in the site descriptions and we have to go through a paragraph explaining that guests must search for two nights in order to see availability. This might not sound like a big deal but if it automatically defaulted to two nights then we'd see a 20% increase in bookings as people would not give up before reading the site descriptions. People might want to only pay for one night, but they would book for two if they realized there was a two night minimum. They also lied to us when we signed up in order to get our payment and assured us that there would be a mobile app within a week of when we signed up. We let the sales agent know this was very important to us and she guaranteed it. When I contacted someone a month later asking about the status of their mobile app the person I spoke to said he had no knowledge of any mobile app and there were no plans for one and tried to tell me I had misunderstood (nope- had it in writing over an email).

Review Source

PK

Phyllis K.  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Control Vacation Rentals Across Multiple Channels with Lodgify"

January 4, 2024

5.0

On-boarding was made easy by their great customer service people. The software is intuitive and easy to use.

Pros

Lodgify allowed us to set up our own website where guests can book our vacation rental easily. It also allowed us to expand the channels that we are listed on and gave us a central location where we can manage pricing and communicate with guests from all those channels.

Cons

Our only negative is that Lodgify does not integrate with (RMS) the reservation system that our rental management company uses.

Alternatives considered

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Review Source

Response from Lodgify

January 10, 2024

Hi Phyllis, Thank you for sharing your experience. We're thrilled to hear that our platform helped expand your reach and simplify guest communication and pricing management. We understand the importance of integrations and the need for compatibility with various reservation systems. While we currently don't integrate with RMS, we're continuously evaluating opportunities to enhance our offerings. We're grateful for your positive feedback regarding onboarding and ease of use. Should you have further suggestions or questions, our team is always here to assist you. Best wishes, The Lodgify Team

AC

Ali C.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Disappointing Experience for Australian Businesses We initially chose Lodgify for our Australian business"

March 13, 2024

1.0

Pros

Onboarding easy but once live we realised it did not do what it needed to do for our business so basically we have paid for a year for something we can't use.

Cons

Disappointing Experience for Australian Businesses We initially chose Lodgify for our Australian business, believing it to be the best option available. The onboarding process was smooth, and we were optimistic about going live. However, during the final session, a critical issue arose - Lodgify was unable to generate invoices with our ABN, a requirement for Australian businesses like ours. This revelation in the final onboarding meeting was a deal-breaker. Lodgify's inability to meet our invoicing needs rendered the platform unsuitable for our operations. Despite the fact that it took longer than 14 days to set up the account, Lodgify adamantly refused to provide any refund for the upfront payment we made for a full year of service. For Australian businesses looking for a comprehensive solution, Lodgify's insistence on using a third-party app for invoicing undermines the concept of a one-stop shop. Our experience with Lodgify has been a costly mistake, with over $2000 wasted. We caution other Australian businesses to steer clear of this software to avoid similar frustrations. In conclusion, Lodgify's failure to address basic invoicing requirements for Australian businesses makes it an impractical choice for those seeking a seamless and integrated solution

Review Source

Response from Lodgify

March 22, 2024

Hi Ali, It's unfortunate to hear about your experience, and we apologize for any inconvenience caused. We understand the importance of meeting your business needs, and we're sorry to hear that our platform didn't meet your expectations regarding invoicing requirements. While we strive to provide a comprehensive solution for businesses worldwide, we acknowledge that certain country-specific requirements may necessitate additional solutions. We aim to be transparent about our platform's capabilities during the onboarding process, and we apologize if there was any misunderstanding regarding this feature. We're here to assist you further and address any remaining concerns you may have. However, we cannot engage in detailed discussions or provide resolutions via review platforms. We encourage you to reach out to us directly. Best regards, The Lodgify Team

FH

Frank H.  
Manager  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Super Allround-Lösung zur Selbstvermarktung unseres Ferienhauses"

January 26, 2021

4.0

Der Support hat mich bislang positiv überrascht. Dieser ist zwar an der Hotline nur auf Englisch aber dafür sehr ausdauernd und geduldig. Schriftliche Anfragen werden gerne auch in Deutsch beantwortet. Insgesamt bin ich bislang sehr zufrieden.

Pros

Lodgify umfasst (fast) alles, was ich mir für die Vermarktung gewünscht habe. Es vereint den Website-Baukasten, es administriert die Website-Domain, es bietet umfassende Möglichkeiten zur Verwaltung und Abrechnung von Ferienimmobilien. Ich selbst verwalte damit nur 1 Haus, allerdings lassen sich auch problemlos mehrere Immobilien anbinden. Super einfach ist auch das Erstellen mehrsprachiger Webseiten. Auch hier gibt es noch etwas Luft nach oben, indem man z.B. die Inhalte der Webseiten auch per Auswahl übersetzen ließe. Habe ich über die STandard-Objektseien hinaus eigene Webseiten entworfen, so muß ich diese derzeit mit einem externen Übersetzungsprogramm übersetzen und in der Zielsprache per drag & drop einfügen. Die Seitenstruktur wird aber in allen Sprachen übernommen und auch die Seitentitel werden automatisch übersetzt. Das Übersetzen im Programm geht bislang nur bei den Standard-Seiten, die die unmittelbare Objektverwaltung administrieren.

Cons

Insgesamt bin ich sehr zufrieden mit meiner Entscheidung für Lodgify! Ich sehe in wenigen Punkten Verbesserungsmöglichkeiten, z.B.: - die Seite zur Emailkommunikation mit den Gästen könnte übersichtlicher sein - ich würde mir wünschen, dass der Professional-Zugang schon die Gäste-App enthält. Ich bin mir noch unsicher, ob sich der Aufpreis für die Ultimate-Version für mich lohnt - die Kalender-Darstellung könnte farbiger oder prägnanter schwarz-weiß-grau sein, insgesamt ist Webseite "Verfügbarkeit" ausbaubar. So wäre es schick, wenn man gleich von dort ausgehend einen Zeitraum markieren und für eine Buchungsanfrage aussuchen könnte - die Cookie-Policy im Webseite-Baukasten bedürfte eines Updates, so daß man zwischen notwendigen Cookies und Komfort-Cookies wählen kann. Wishlist: - 360°-Rundgänge in Verbindung mit Grundrissen anwenderfreundlich als widget im Baukasten integrieren (ich weiß es gibt schon Möglichkeiten z.B. über google)

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Der Preis ist höher als bei Smoobu aber die Funktionen sind einfach umfangreicher. Insbesondere der Webseiten-Baukasten hat wesentlich mehr Individualisierungsmöglichkeiten. Das gab den Ausschlag für meine Entscheidung.

Review Source

Response from Lodgify

February 8, 2021

Hi Frank, thank you for taking the time to review your experience with Lodgify! We're so pleased to hear you had such an easy time building your website. We're also thrilled to know you are happy with our software and our Support team. We have shared your suggestions and wishes with the rest of the team and will continue to improve our product. Best wishes, The Lodgify Team

VA

Valerie A.  
Director of Operations/Owner  
Hospitality  
Used the software for: 2+ years

### "Loving Lodgify"

March 21, 2022

5.0

I love Lodgify. I recently moved over my 2nd property and an 99% sure I'll onboard our 3rd property in the summer. \[SENSITIVE CONTENT\] was a fabulous onboarding specialist.

Pros

Lodgify is very user friendly and I love that you can do a lot yourself.

Cons

Customizing the checkout page and think improving the website builder would be helpful. You can really only change things if you know how to write code.

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[HotelKey](https://www.capterra.com/p/198632/HotelKey-PMS/)

Reason for choosing Lodgify

Ease of using the system, custom and automatic email notifications to clients

Switched from

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Loved using Lodgify for Dye House. LH was inaccurate when it comes to pulling reports, $ never tied out correctly. Many limitations to the system.

Review Source

Response from Lodgify

March 22, 2022

Hello Valerie, Thank you so much for your wonderful review about our software and our team. We are glad that you found an easy and integrative solution for your vacation rental business. Can't wait for you to onboard your third property! Best Wishes, the Lodgify Team

SS

Sophie S.  
CEO  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to use intuitive user experience"

February 15, 2024

5.0

Oboarding was great, \[sensitive content hidden\] was very helpful and having a call with her was very important as it helped me understand things much better

Pros

Ability to easily create my own direct website with a reservation and payment system

Cons

This may not be specific to Lodgify but to the channels themselves and what they allow for integrations, but having to figure out if promotions or payments sync with Lodgify and Airbnb and Booking or VRBO is a challenge for me.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Lodgify

Reviews from others saying it was easy to use as well as cost, was more affordable that others, especially since I only have one property

Review Source

Response from Lodgify

February 19, 2024

Hi Sophie, Thank you for choosing Lodgify! We really appreciate your positive review. We're thrilled that your onboarding experience was helpful. Our team is dedicated to providing excellent support, and we're here to assist you every step of the way. We're excited to have you as part of our community. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Lodgify Team

CG

Cheryl G.  
Property Owner  
Real Estate  
Used the software for: Less than 6 months

### "Lodgify is not what it seems"

October 21, 2023

1.0

Worst experience ever!!! And I am not getting my money back. I just wanted to rent my dads home so I can afford the mortgage and keep it in the family. I didn’t meet to make a profit. Just wanted to break even and this has been a difficult experience on top of worrying about loosing the house. Now I am loading almost $500 to a company that is crap and is making enough money to refund me but won’t. Thanks for nothing.

Pros

Nothing. Nothing worked. It took forever to set up and I am sure I lost renters due to the syncing errors and conflicting policies.

Cons

Nothing syncs correctly and when it did it took one month. The policies don’t sync correctly so it shows different policies in different places. When I call customer support it takes them 10 min to answer a simple direct question. They are also not open on the weekends for customer support when most of the business for a vacation rental happens over long weekends. The send you a ridiculous number of emails asking if you need help which are clearly automated. But when you ask for help it is a nightmare to get straight answers. Not to mention it is almost $500 for their best plan which looked great. But now I realize how horrible it is. If I cancel my plan I won’t get a refund for the 10 months that I will not use it. I would suggest not giving them any money because you won’t get it back.

Reason for choosing Lodgify

Great marketing with nothing to back it up.

Review Source

Response from Lodgify

October 26, 2023

Hi Cheryl, We appreciate your feedback and want to address your concerns and clarify some points regarding your experience. We understand that you faced syncing issues and confusion about cancellation policies on different OTAs. The behavior of these policies can vary depending on the platform. For Airbnb, the cancellation policies need to be managed directly on their platform, while for VRBO, the policies are set up in Lodgify following their specific rules. We're actively working to provide clearer guidance on managing these policies. Your feedback about customer support response times and availability over the weekends is noted, and we are working to improve our service. Regarding pricing, we value your feedback and are committed to delivering a service that meets your expectations. Thank you for sharing your insights with us, and we sincerely apologize for any inconvenience caused. Best regards, The Lodgify Team

JP

Jeffrey P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "The Product I Didn’t know I Needed "

March 18, 2023

5.0

So far, I am incredibly impressed and I look forward to unlocking the full potential of what they offer my business.

Pros

Lodgify solved several issues I was experiencing with hands-on management of multiple vacation rentals. The consolidation of management across platforms coupled with their website builder that allows guests to book directly through my site made this an easy decision.

Cons

The price seemed a bit high initially when deciding to make the purchase, but I have to commend their onboarding and support teams for being worth every penny when you need the assistance.

Review Source

Response from Lodgify

March 21, 2023

Hello Jeffrey, Thank you for taking the time to write a review of your experience with Lodgify. It's great to hear that our platform has solved several issues you were experiencing with the hands-on management of multiple vacation rentals. We're glad you find our platform's consolidation of management across platforms and website builder valuable for your business. Our pricing may initially seem high, but our product's features and benefits are worth the investment. We're also excited to hear that you're impressed with our platform and look forward to unlocking its full potential for your business. If you have any questions or concerns along the way, please don't hesitate to reach out to our support team. We're always here to help. Thanks again for your review and for choosing Lodgify! Best wishes, The Lodgify Team.

JB

John B.  
Partner  
E-Learning  
Used the software for: 2+ years

### "When only the best will do!"

January 9, 2024

5.0

Very good and helpful. Thanks to their support we have a business that is thriving.

Pros

There is something so special about the Lodgify process - it has never failed and we rely 100% on the accuracy of their service. We're not changing any time!

Cons

I've only one item and that is that the Closed Period sholuld run 12:000 pm to 12:00 pm and not as it does at the moment. I've asked for this to be amde possible but the request hasn't reached their 'Must Do' list ... yet!

Review Source

Response from Lodgify

January 12, 2024

Hi John, Thank you for sharing your experience with Lodgify! We're delighted to hear that our service has been a key factor in the success of your business. If you have any more thoughts or questions, feel free to reach out. We're here to support you. Best wishes, The Lodgify Team

RC

Roy C.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Customer Service is not Proactive for Critical Issues"

January 2, 2020

4.0

Generally positive, but the glitches we've encountered (e.g. lacking protection for "null" entries" are occasionally serious.

Pros

The software is well (though not fully) featured and meets most of our needs at a modest price. Generally, considering the price point the software meets our expectations and needs, though with the occasional glaring problem. The customer service is good for minor issues and correcting our (or Lodgify's) errors

Cons

NO PROACTIVE CUSTOMER SERVICE: The lack of a proactive customer service which reaches out to us to let us know of serious and/or critical issues. For example, we just discovered there is no means for potential guests to actually reserve any of our vacation rentals on our Lodgify website -- even though we have "Instant Booking" turned on AND have implemented their calendar search option for all properties. As a result we've received no reservations on Lodgify for the last two weeks -- highly unusual. When we contacted them here is their answer "Unfortunately, I have to confirm that this bug has been already identified and the relevant team is now working on a fix for it. Of course, we'll let you know once there's any news on this ..." Huh??!! They knew about it and did not inform their clients. NO TELEPHONE CUSTOMER SERVICE: Unlike many of their competitors we can only reach them by email. For the most part that is no problem -- Until there is a criticial issue. UNUSUALLY SHORT HOURS FOR CUSTOMER SERVCIE -- NO PUBLISHED HOURS

Review Source

Response from Lodgify

April 7, 2020

Hey, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.

LM

Lisa M.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Very Happy with Lodgify"

May 4, 2023

5.0

Very Happy!

Pros

Sales person was prompt, responsive and did a great job. Our On-Boarding Specialist was excellent! Helped import listing from another vendor (Onerooftop) and helped us understand how to set things up that needed our editing. She had good ideas to help problem solve and accomplish what we needed. We've been using Lodgify for just a few weeks but it's going very well.

Cons

A few things that are different than our prior platform (Onerooftop) but Lodgify has different ways to accomplish the same thing, so once we get used to it, it should all be fine.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[LiveRez](https://www.capterra.com/p/82992/LiveRez/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Lodgify

Price and sales rep

Review Source

Response from Lodgify

May 11, 2023

Hello Lisa, Thank you for sharing your positive experience with Lodgify! It's great to hear that you found the salesperson and onboarding specialist helpful in setting up your account and importing your listings. It's also good to know that although there are some differences from your prior platform, you are confident that once you get used to it, everything will be fine. We appreciate your business and hope that Lodgify continues to meet your needs. Best wishes, The Lodgify Team.

Fiona S.  
CEO  
Arts and Crafts  
Used the software for: I used a free trial

### "Front End of site is not the same is the Back end "

March 17, 2024

1.0

I am surprised that the onbaording lady appeared to be un aware that if I used Lodgify to take Airbnb bookings that airbnb would add a hefty fee...

Pros

Did not get far enough as I could not create the website

Cons

Customer service were very keen to please me, initially because they thought I was going to take airbnb bookings through Lodgify. I felt they mislead me because they inisisted that it would not cost me anything. I was (of course) suspicious. When Lodgify eventually confessed that airbnb would add a hefty charge if I took their bookings via Lodgify, and I thus dropped the idea, the Lodgify onboarding lady somewhat lost interest in me. The text which I saved and published on the website was not the same as on the front office. She could not help me with this and forwarded it to the tech team who advised me to retype the text in again. I did it several times and it still did not appear correctly on the front end. All very frustrating. I am asking for a refund now, so let's see what happens...

Reason for choosing Lodgify

I was told that it would not cost me anything to take airbnb bookings through Lodgify. I liked the idea that you can connect to google accommodation

Review Source

Response from Lodgify

April 16, 2024

Hi Fiona, We're truly sorry to hear about the challenges you faced with our platform. It's important to us that your experience with Lodgify is smooth and transparent, and we apologize for any confusion or frustration caused. We appreciate your feedback as we always strive to improve our customer experience. If you have any questions in the meantime, please do not hesitate to reach out to us. We are here to help. Best regards, The Lodgify team

KG

Kerri G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "We love Lodgify for so many reasons"

January 12, 2023

5.0

We were able to setup Lodgify easily and customer service has been very helpful.

Pros

We love Lodgify and we consider the software of our business. What we love the most, in addition that the software allow to build beautiful website, manage bookings and communications perfectly and have an excellent service, is the fact that we can integrate it with almost anything through Zapier. This allowed us to streamline our business.

Cons

We need to do a lot of workaround to setup the Quebec tax system particularity. It works but it needed a lot of thinking and support help. We would like it to be integrated with RemoteLock but we will probably be able to build the integration with Zapier Webhooks.

Review Source

Response from Lodgify

January 17, 2023

Hello Kerri, Thanks for your kind feedback about our software and our team. We're so pleased that even after over two years, your business still directly benefits from our regular updates. We will consider your feedback about the Quebec Tax system and talk to our product team about it. Thank you for remaining a loyal Lodgify user; we'll keep working hard to maintain our position as the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

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