# Page 18 | Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Lodgify the right Vacation Rental solution for you? Explore 1282 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131924/Lodgify/reviews

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Lodgify

4.5 (1282)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 18 - Reviews of Lodgify

## Showing most helpful reviews

Showing 426-450 of 1282 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Melanie P.  
Owner, Host  
Real Estate  
Used the software for: Less than 6 months

### "Helpful On boarding specialist-\[sensitive content hidden\]"

February 17, 2023

4.0

On-boarding was great, easy and had great support for the calls with specialist \[sensitive content hidden\] . Lodgify seems to be functional and simple to use. I'm a little disappointed with the call "help" and after onboarding experience. The Help videos can be a little confusing and really not enough step by step detail.

Pros

Integration was easy, and everything seems functional.

Cons

There are several areas that are not editable... but populated somehow.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/)[BrandCrowd](https://www.capterra.com/p/229158/BrandCrowd/)

Reason for choosing Lodgify

Simple calendar syncing, payment accepting, specifically designed for vacation rentals.

Review Source

Response from Lodgify

February 22, 2023

Hello Melanie, Thank you for your review and for sharing your positive experience with your onboarding specialist. We're glad to hear that the integration was easy and that everything seems functional. We're sorry to hear that some areas are not editable and that you have found the help videos confusing. We appreciate your feedback and will use it to continue to improve our service. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance. Best wishes, The Lodgify Team

SV

Saskia V.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Easy to use and complete PMS"

October 2, 2022

5.0

Overall I am pleased to work with Lodgify. I do find it expensive, but on the other hand, I also see that the product is constantly worked on with new features added regularly.

Pros

Initially I bought this PMS because at the time it was the only one I could find that had the option of a website included. This is still an important feature to me since it saves me the hassle of having to set up my own website and making sure it stays up to date. Lodgify does it all. The PMS is easy to work with and has enough possibilities to personalise.

Cons

It is not always possible to integrate with other apps or widgets. In these cases, one needs a developer or programmer to make this work. On the other hand, it also made me think of my own processes and where possible I just adapted to the circumstances. Lately, I see a lot of new possibilities to integrate with new apps.

Reason for choosing Lodgify

Because at the time it was the only one with the possibility to also have your own website. It was and still is PMS and website together.

Review Source

Response from Lodgify

November 2, 2022

Hi Saskia, Thank you for the kind words about our software. We're glad to hear Lodgify has served you well over the past two years, and look forward to it continuing to do so in the future! All the best, The Lodgify Team

JR

Julie R.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Reliable Property Management Software that helps you grow your business"

September 6, 2022

5.0

Lodgify has helped me set up a direct booking website, using their widgets that work on my Wordpress site. It has helped me grow beyond relying on only one channel for my bookings, to being able to sync my calendar across several channels.

Pros

When I was comparing other Property Management Software, Lodgify offered almost everything I wanted (channel management, direct booking engine and widgets, guest communication), and nothing I didn't (management of cleanings, staff messaging).

Cons

The guest messaging system could be improved. It's currently set to send messages at midnight GMT, which is 6pm in my time zone. I would prefer some flexibility on when messages are sent. Also, the default placeholder is the guest's entire name, instead of first name, which would give a more personal touch. I would like to have the ability to determine the cadence that messages go out, so a last minute booking for one night receives the messages in the correct order.

Alternatives considered

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Lodgify

Lodgify offered a reliable booking engine, and the ability to accept payments from guests using PayPal, Stripe and bank transfer. It also offers widgets that can be used on my Wordpress website.

Review Source

Response from Lodgify

September 15, 2022

Hi Julie, Thanks a lot for giving us such a detailed review! We're glad that our software is fulfilling all of your business needs, and we also want you to know that the dev team is currently working on a fix for the timezone issue. We're also letting them know about your suggestion regarding customer's name placeholders. Thanks again for your feedback, The Lodgify Team

AH

Alan H.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Excellent service"

April 6, 2023

5.0

So far everything seems so much easier to navigate the various platforms my vacation rental is listed on. There are a few tiny teething problems with the new interface but nothing major. It’s just little things like not showing any pets that will be arriving (although I can see in the AirBnB booking that pets will be arriving with guests).I do feel that I will be able to work long term with Lodgify as both they and I improve our skills.

Pros

The customer support (by \[sensitive content hidden\]) during setup was superb. I’m not great with computers and terminology so \[sensitive content hidden\] was fantastic in guiding me through the process. Very patient throughout, she explained everything so even I could understand what was happening. I’m sure that many other people would have no trouble navigating the setup but I needed help … and I certainly got it with \[sensitive content hidden\]. Highly recommended.

Cons

I was offered a discount promo code from the sales dept before sign up. Unfortunately this code didn’t work at checkout and support couldn’t get it fixed so I had to pay full price.Although I was “passed up the chain”, no one got back to me before my free trial was about to run out and I was worried that I would lose all the work I’d done setting up my website … so I just signed up.At the time of writing this review I have still had no further contact with customer support.I must point out that this problem arrived during the weekend and not midweek.

Review Source

Response from Lodgify

April 26, 2023

Hello Alan, Thank you for taking the time to write this review! We're glad to hear that you found our customer support team helpful during the setup process, and we appreciate your feedback about the discount promo code not working. We apologize for any inconvenience this may have caused you. We're also happy to hear that you find our platform easy to navigate and that you feel it will be a good long-term solution for your vacation rental business. We value your feedback about the pets not showing up in the new interface and will pass that along to our development team. If you have any further issues or questions, please don't hesitate to reach out to our customer support team. We're here to help! Best wishes, The Lodgify Team.

TA

Tammy A.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Property Management Software (a first)"

February 21, 2024

5.0

My experience has been in the middle a 3 or a 4. I don't feel completely lost, but I don't feel completely confident yet. I think it is a building experience and you have to trust the process. It was really frustrating at first, but the onboarding helped a lot.

Pros

I like that everything is now on one calendar. It was good to have an onboarding specialist because the VRBO and Stripe issues to get it set up. Airbnb was great because all I had to do was put my listings in Lodgify. It was overwhelming at first, but now I have a better handle on it.

Cons

I am finding that I am getting started on building the website. I don't know exactly what to do with it, but trying to figure it out. I may have to reach out to someone to help me put it together and get it up and going. It would be nice if there was onboarding for that part, but I just need to sit down and do it.

Reason for choosing Lodgify

Lodgify was sending me emails to join. I didn't know about PMS and as my business grew I was looking for a solution. I had a Lodgify salesman call me a few times over the last year and decided to just do it. I didn't research other products for PMS, I just took a chance.

Review Source

Response from Lodgify

February 28, 2024

Hi Tammy, Thank you for sharing your experience with Lodgify! We understand that website building can be daunting, but we're here to help you every step of the way. Don't hesitate to reach out if you need assistance or guidance as you continue to explore our features. We're here to support you! Best wishes, The Lodgify Team

Heather J.  
Gérant  
Real Estate  
Used the software for: Less than 6 months

### "Logiciel facile et intuitif "

February 15, 2024

5.0

Pros

Site web facile à créer Réservations en direct avec devis Paiements en direct avec stripe par exemple Plus de frais de plate-forme

Cons

Le cout qui peut être élevé pour débuter même si c’est amorti par la suite

Review Source

Response from Lodgify

February 29, 2024

Bonjour Heather, Merci beaucoup pour votre retour d'expérience avec Lodgify. Nous sommes ravis de savoir que notre logiciel vous semble facile à utiliser et que vous appréciez les fonctionnalités telles que la création de site web, les réservations en direct avec devis, ainsi que les paiements via Stripe sans frais de plateforme supplémentaires. Nous comprenons que le coût initial puisse sembler élevé, mais nous sommes convaincus que les avantages à long terme compensent cet investissement. N'hésitez pas à nous contacter si vous avez des questions ou si vous avez besoin d'aide supplémentaire. Nous sommes là pour vous aider. Encore une fois, merci de choisir Lodgify pour votre activité de location saisonnière. Bien cordialement, L'équipe de Lodgify

KM

Kyle M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Mulit-year user"

January 14, 2024

5.0

Overall experience is great and we look forward to adding a third account

Pros

Lodgify seems to have met all the requirements for our hospitality business. We have been utilizing this software for more than 5 years and have run into very few issues.

Cons

PM modules seem to be a bit overpriced and the guides/guest app function of it is nearly worthless. The other complaint would be no in-PMS functionality for door code generation like other PMS's have built into their software.

Review Source

Response from Lodgify

January 15, 2024

Hi Kyle, Thank you for being a long-time user of Lodgify! We're thrilled to hear that our software has met the requirements for your hospitality business over the past 5 years. We appreciate your feedback regarding the PM modules and the guides/guest app function. Your insights are valuable, and we'll consider them as we continue to improve and enhance our features. If you ever have more suggestions or if there's anything specific you'd like to see in future updates, feel free to reach out. We're here to support your success and look forward to serving you for many more years. Best wishes, The Lodgify Team

EB

Emilie B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Easy to use but has major flaws"

August 8, 2022

4.0

Customer support is quick at getting back to me regarding issues. The staff is friendly. The problems, however, are not necessarily getting fixed right away. I otherwise really like the dashboard and the layout of the different categories, I'm sorry my guest communication issues can't seem to get resolved. I thought it was a good software but I may start shopping around again.

Pros

The software is easy to use. I had an onboarding session which was very helpful and informative. A+ on that. I really like how one software is able to manage different platforms.

Cons

Guest communication is the most annoying flaw of this software. I chose Lodgify mostly for the option to automate communications with my guests. I've been using it under a month and I'm already going back to Airbnb to send my emails as their software is better, at least for my needs. With Lodgify, I've had multiple issues (emails not sent in correct sequence, emails in wrong language, test email sent to guest, no option to use only guest's first name as a placeholder...) which really doesn't look good on me as a host, on top of other things such as my cleaning team having to create different email addresses for the different properties they provide service to when owners are different... IT support is reactive but limited in that they do not provide suitable solutions. For example, I am told to send bilingual emails to avoid the language issue (not acceptable as this is VERY impersonal - contrary to what I want to achieve), test email sent to guest issue unresolved after a few weeks, no capability to send emails at a certain time of day to avoid the wrong sequence issue... I am considering cancelling my subscription as this is causing me more work, headache and embarrassment... Not good.

Review Source

Response from Lodgify

August 11, 2022

Hi Emilie, Thanks for the feedback. We are sorry that your experience at Lodgify didn't quite meet your expectations. I would like to assure you that we have opened a ticket with the problems that you brought up and are working on solving them now. We apologize for the added inconvenience you may have faced. Best Wishes, The Lodgify Team

HC

Hannah C.  
Owner & Resort Manager  
Hospitality  
Used the software for: Less than 6 months

### "A huge thank you to \[SENSITIVE CONTENT\]!"

November 22, 2022

5.0

I have been very impressed with the modern, user friendly interface and would recommend it to anyone with 10 or more STR properties they manage. \[SENSITIVE CONTENT\] was who helped me through my on baording process and he was dedicated and incredibly helpful every step of the way.

Pros

The interface is modern, user friendly and every system is very easy to integrate and utilize within Lodgify. I am super pleased with the function of the PM modules. The website builder is insanely helpful. I am so excited that reservations, guest communication, employee / PM management and our website is now a one-stop shop.

Cons

I am still learning the software, but I would say having more control of how your properties are listed within the desktop, as far as having them in order when looking at the calendar.

Alternatives considered

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Lodgify

\- Having the website integration- Direct booking option outside of OTA's

Switched from

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

\- Did not have a modern interface- Did not have a website integrate- Did not have automated messaging or any type of guest communication capabilities- Did not have a PM module option

Review Source

Response from Lodgify

December 2, 2022

Hi Hannah, Thank you so much for the glowing and very detailed review! We're happy to hear such good words about our software and our team, and this only reinforces our commitment to providing the best experience to our customers. Best wishes, The Lodgify Team

AO

Andre O.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Perfect for even a small Short-term rental!"

January 28, 2023

5.0

I am a new user with Lodgify and have been a host on AirBnB so far. I love the ease of this platform with the set-up, and the customer onboarding and support has been excellent!

Pros

I have never worked with this type of software, but the ease of set-up and integration without guidance was great! Very impressed with the different types of integration with other booking sites and products, and how easy this set-up is. I do like the seasonal rate feature and promotion to use for individual frequent guests or many other criteria to use for setting up a promotion. The best of all is the low cost compared to major BnB booking sites that take a much larger percentage points of the sales price.

Cons

There are some quirks I believe should get attention, such as the ability to Archive or Delete message, or at least some type of messages from the Inbox. Alternatively the ability to tag messages and then filter or sort on these tags, will be very helpful. The currency on the payment summary sometimes default to EUR although the user started and all the pages to that point is in USD. Consider a default configuration setting for this (unless I missed it!).

Reason for choosing Lodgify

I choose Lodgify to lower my hosting cost so that my prices can be more affordable and competitive.

Review Source

Response from Lodgify

February 3, 2023

Hello Andre, Thank you for taking the time to leave a review and share your experience with Lodgify. We're happy to hear that you were impressed with the ease of setup and integration and that the seasonal rate feature and promotions are helping to increase bookings for your short-term rental. Regarding the quirks you mentioned, we appreciate your feedback and would like to assure you that our development team is constantly working to improve our platform. We will pass along your suggestions for archiving or deleting messages and default currency settings to be considered for future updates. We're glad to hear that you chose Lodgify to lower your hosting costs and that you've had a positive experience with our customer onboarding and support. If you have any further questions or concerns, please don't hesitate to reach out to us. Best wishes, The Lodgify Team.

CV

Christian V.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Looks like I made the right choice choosing this channel manager"

February 9, 2024

5.0

Very positve experience so far thanks to the extensive onboarding sessions. This really made the difference in getting me quickly setup and running.

Pros

Really nice platform that can synchronize all the data from the top vacation rental sites. The onboarding is quite involved but luckily they provide you with an expert that sets all the backend rules and default settings for you while showing you around. I spent a very productive 2 hours online with this agent and came out feeling very confident. I had spent some time playing around with a demo account before deciding to jump in, and that did not give me an overview of all the depth and flexibility that Lodgify offers. I'm really glad that I went with them.

Cons

The single calendar view can use some optimizations (the multi calendar view is perfect). But they already told me they were looking into this and that there will be an update soon. In general it seems like they are constantly developing the platform further and so there are constant improvements.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Lodgify

I chose Lodgify because I could easily map different rate structures from Booking.com to Lodgify. Also because the own rental website support was extensive and there was no need to pay additional fees to accept reservations through it.

Review Source

Response from Lodgify

February 12, 2024

Hi Christian! Thank you for sharing your experience with us! Your feedback on the calendar view is duly noted. If you have any further suggestions or feedback, please don't hesitate to let us know. We're here to support you every step of the way. Best wishes, The Lodgify Team

DC

Diane C.  
Vacation rentals  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Using Lodgify "

February 15, 2024

5.0

I like this company and it’s services. The customer service is good. There are some things that could be easier but all in all I’m happy with the service.

Pros

Putting everything in one place. Having the calendar, inbox and channel manager together so you can check messages, booking dates etc.

Cons

The onboarding was a lot of work and overwhelming. Not having an overview to start with and not knowing how long it would take.

Reason for choosing Lodgify

Cost and services. I needed something I could afford and the option to only pay for the services I needed.

Review Source

Response from Lodgify

February 19, 2024

Hi Diane, Thank you for your review. We appreciate the time you took to share your experience with us. We understand that the onboarding process can feel overwhelming at times. We're continuously working to streamline it and make it more user-friendly. Thank you for sharing your feedback on it. Please don't hesitate to reach out if you have any further questions or need assistance with anything at all. Best wishes, The Lodgify Team

JW

Jennifer W.  
Property Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Professional and Efficient "

February 9, 2023

5.0

From beginning to end the process really exceeded our expectations. \[sensitive content hidden\] was who we dealt with as we were shopping Direct booking companies was very communicative and took the extra time to answer any and all questions that we had. \[sensitive content hidden\] was who did our onboarding and we really enjoyed our calls with him. He was easy to understand and the process was taken at a good pace. He adjusted his schedule to accommodate us, which was really appreciated. His follow up was fantastic and if we needed more information on anything, he was quick to get the related articles to us. We are very happy with the onboarding.

Pros

This software was perfect for taking our current multiple avenues and pulling them all together in one place! Having the option to have direct booking is an added bonus that will increase our profits as well as be able to capture guest information for recurring promos and additional specials.

Cons

At this time we do not have any cons. Just getting started with the software and everything is running smoothly and set was quick and easy.

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)

Reason for choosing Lodgify

We chose Lodgify because it really met all of our needs. It incorporated both of our specific companies and were able to merge them seamlessly onto one platform. It also was at a great price point for all the products that it included and the value that it is going to provide our business.

Review Source

Response from Lodgify

February 10, 2023

Hello Jennifer, Thank you for taking the time to provide such a positive review of Lodgify! It's great to hear that the software met your needs and that the onboarding process exceeded your expectations. We're glad that our onboarding team was able to provide you with excellent support and answer all of your questions. We appreciate your feedback and are thrilled that you're enjoying using the platform. If there's anything else we can help with in the future, don't hesitate to reach out. Best wishes, The Lodgify Team.

VR

Verified Reviewer  
Vacation Rental Property Manager-in-Charge  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "The Most Clunky Support System Possible"

June 9, 2020

3.0

I am not sure why I even need this software. You can list your properties with VRBO and airbnb and synch them via ical. You can buy your own web domain and pay for a hosting/website builder service. You can then link that to Stripe for payment. I have a couple of months more paid for, but so far I am not seeing enough of a benefit to warrant all the complications with tech and the instability of synching.

Pros

The onboarding process was very professional and responsive. I was given tons of information in a short time, but the person helping me was nice and efficient.

Cons

After the onboarding process, you are left to figure it out on your own. The phone number to support rings three times and then hangs up on you. I tried multiple times over many days. I finally was able to call sales and get them to connect me. Email support is lacking. You send them an email. For example, I had double bookings - something I was told could not happen - and so that was a bit of an emergency for me. I had no choice but to send an email. The next day I received an email letting me know they had received and would get back to me. The following day I received an email giving me a short response that did not help my issue. And then I've gone through that infuriating process over and over. When I've asked if they have any property manager support people, they have not replied. They do not. The software itself is ok but so far doesn't synch well. Also, I lost having VRBO pay taxes by adding Lodgify into the equation.

Reason for choosing Lodgify

Price, and I perceived Lodgify to have the ability to have all in one place. With Lodgify, you will still have to monitor both VRBO and Airbnb on a daily basis including for reviews. It's not a one-stop shot like they tell you.

Review Source

Response from Lodgify

October 26, 2020

Hi, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We pride ourselves on great customer service and will therefore be looking into this case and hope to resolve it promptly and accurately. All the best, the Lodgify Team

RM

Robert M.  
Vice President  
Real Estate  
Used the software for: Less than 6 months

### "Excellent onboarding"

January 9, 2023

5.0

Channel management which will allow additional channels in the future and direct booking have been simplified. Integration of our price management software was a breeze as well. The bonus of so many other software/app integration options will be explored in the coming weeks. Overall, the staff have been amazing. \[SENSITIVE CONTENT\] who helped with onboarding was incredible... very patient and extremely helpful.

Pros

I was very surprised at just how much Lodgify does to manage ALL aspects of the Vacation Rental Experience from an administrators perspective. There are many additional app integrations to manage virtually everything. Lodgify has been instrumental in aiding our efforts to choose how to manage multiple sites including pricing programs such as Pricelabs and additional integrations for collecting monies, proper tax reporting and communication. We are starting the process now to integrate cleaning/turnover with an app/site to aid in this process as well. I firmly believe once we have been through a few months of integration and working out the kinks with Lodgify's help we will have a well oiled machine that is simple to manage.

Cons

We haven't had a lot of use just as of yet. Our plan was to integrate and make the move to Lodgify during our slow season to give us a chance to work through any issues. We are just at the point of having all integration complete and will start using only Lodgify for payments/communications so we will likely need some additional assistance at times. So far the staff at Lodgify have been very patient and instrumental in assisting with all aspects.

Alternatives considered

[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/)

Reason for choosing Lodgify

Recommendations by others in the industry

Review Source

Response from Lodgify

January 11, 2023

Hello Robert, Thanks for leaving us such a wonderful review. We are thrilled you loved your experience; our staff will definitely be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and please don't hesitate to contact our sales or support team for any questions about the software. Best wishes, The Lodgify Team.

LG

Loretta G.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Great app which has helped save time, streamline processes and heaps more...but..."

June 27, 2019

4.0

Overall our experience has been very good. The support staff are very positive and know their stuff, so when the support is good, it is good. I have though had some challenging times trying to explain problems and in turn get the issue resolved. Lodgify shows a lot of promise and i look forward to seeing new innovations and improvements. Overall I still believe the user has to be quite computer literate and confident to have a go and set everything up.

Pros

Website templates offer a good range of choice, good functionality overall, payment setup is easy.

Cons

Having said the pros above, I am not sure it is particularly better than other vacation rental software out there. I did a bit of research and chose Lodgify which has so far been good. I am still hopeful for other functionality to come in including: Main big issue for us is the Channel Manager is not comprehensive enough. I have been waiting on HomeAway for over a year but no word on this one as yet. I have my fingers crossed as it is probably second biggest player in our market. There has been some consistent problems with connection to booking.com which hasn't been explained to me why and i probably dont need to know the exact reason, but i just want it to go smoother than it has of late. Delay in getting answers from support team due to time difference has been a problem. Cleaner management would be a great asset and I keep hoping this will come along as offered by other software. Reporting is quite limited. reports to owners would be handy as some other software has.The interface with Zapier to extract data is pretty basic. Owner setup for each property is a bit restrictive. I would like more flexibility as to what owners can or cannot do/see. Pretty annoying that new subscribers get discount incentives to join up but loyal current subscribers dont. Look after your current subscribers the same.

Review Source

JI

Joseph I.  
President  
Restaurants  
Used the software for: Less than 6 months

### "Lodgify Set up easy with solid support"

May 3, 2023

5.0

The customer support is very good. In a short time, I was set up, integrated with the most popular channels and trained on the platform. I feel confident in utilizing the tool right from the start.

Pros

The ability to have all channels sync together to avoid double bookings

Cons

Not all platforms are supported in the same way. Communications need to be handled differently (lodgify or through the channel directly), for example

Alternatives considered

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

Reason for choosing Lodgify

With the amount of options in each channel, you really need assistance in getting started and making sure there are no conflicting policies, rates, etc.

Switched from

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

Lack of support

Review Source

Response from Lodgify

May 11, 2023

Hello Joseph, Thank you for sharing your positive experience with Lodgify! We are thrilled to hear that the setup was easy and that our support team provided you with substantial assistance in syncing your channels to avoid double bookings. We understand that communicating with different platforms may require different approaches, and we strive to make this process seamless for our users. We're glad you found our customer support very good, and we're delighted to have you as part of the Lodgify community. Best wishes, The Lodgify Team.

RF

Rick F.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Quick & Thorough Customer Service "

January 4, 2024

5.0

Excellent product, and customer service. Easy to navigate site.

Pros

Great value & service. Great options for website setup.

Cons

Would prefer other more cost effective payment options for client payments. 6 1/2 % is higher than other booking platforms.

Review Source

Response from Lodgify

January 10, 2024

Hi Rick, Thank you for sharing your experience with Lodgify! We're delighted to hear that you appreciate our quick and thorough customer service, as well as the value and options for website setup. Your feedback about payment options is noted, and we're continually evaluating ways to enhance our offerings. If you have specific suggestions or preferences, feel free to let us know. We're glad to have you on board, and if you ever need assistance or have further insights to share, don't hesitate to reach out. Best wishes, The Lodgify Team

MF

Michael F.  
Redakteur  
Broadcast Media  
Used the software for: Less than 6 months

### "Onboarding ist gut"

February 15, 2024

5.0

Bin gerade erst dabei, aber zuversichtlich.

Pros

Lodgify brauche ich, um meine FeWo auf mehreren Plattformen anzubieten und Buchungen sowie Preise zu synchronisieren. Das klappt bei airbnb und bookg com sehr gut - einiges muss allerdings manuell eingestellt werden. FeWo-direkt und expedia (VRBO) erfordern Umsatzsteuernummer - als Kleinunternehmer habe ich die nicht.

Cons

Man muss schon einige Zeit aufwenden, um, alles einzurichten; es wird nicht alles synchronisiert; manche Rubriken stiften bei den Portalen Verwirrung. Anfangs hat darum nicht alles geklappt. Dank des Supports und des "Onboardings" haben wir die Probleme aber gelöst.

Review Source

Response from Lodgify

March 4, 2024

Liebe Michael, Wir danken Ihnen herzlich für Ihr Feedback und Ihre ehrliche Bewertung. Es freut uns zu hören, dass Sie mit unserem Onboarding-Prozess zufrieden sind und Lodgify nutzen, um Ihre Ferienwohnung auf mehreren Plattformen anzubieten. Wir bedauern jedoch, dass Sie einige Herausforderungen beim Einrichten Ihres Kontos erlebt haben und momentan nicht alle Funktionen reibungslos synchronisiert werden können. Unser Team arbeitet kontinuierlich daran, die Plattform zu verbessern und die Benutzererfahrung zu optimieren. Ihre Anmerkungen werden dabei berücksichtigt, um unsere Services weiter zu optimieren. Für weitere Unterstützung oder Fragen stehen wir Ihnen jederzeit gerne zur Verfügung. Zögern Sie nicht sich bei Fragen, direkt an unser Support-Team zu wenden. Vielen Dank für Ihr Vertrauen in Lodgify! Liebe Grüße, Ihr Lodgify-Team

GG

Gerald G.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Lodgify is a decent option"

January 14, 2023

5.0

The onboarding process is fantastic! \[SENSITIVE CONTENT\] was very courtesy and clearly understood the site.

Pros

I like the ability to manage multiple rentals across multiple platforms easily.

Cons

The guest messaging needs improvement. Not all the guest messages come through on VRBO and HomeAway. Also, there is a 1% fee embedded into the payment processing in addition to the booking fee. This fee is not disclosed anywhere and can not be avoided. I feel it was misleading to not disclose this fee.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Reason for choosing Lodgify

OwnerRez looked too confusing.

Review Source

Response from Lodgify

January 17, 2023

Hello Gerald, Thank you for your feedback on our platform. We are glad that you find managing multiple rentals across multiple platforms easy. We apologize that the guest messaging feature needs improvement and that not all guest messages come through on Vrbo and HomeAway. We will work to improve this feature and ensure that all messages are delivered. We apologize that the additional 1% fee embedded into the payment processing was not disclosed and that it cannot be avoided. We understand that this can be misleading for our customers, and we will ensure more transparency about this fee in the future. We appreciate your feedback and will continue striving to improve our platform and provide a better customer experience. Best wishes, The Lodgify Team.

CS

Craig S.  
Owner & President  
Real Estate  
Used the software for: 6-12 months

### "Amazing Customer Support!"

December 8, 2022

5.0

The customer service and onboarding has been fantastic! \[SENSITIVE CONTENT\] is our representative and he has had several meetings with me to walk me through how to use Lodgify properly, and has given me useful advice on how to improve our listings. One of the best customer experiences that I have had with a software company!

Pros

Lodgify is a full end-to-end property management solution for our short-term vacation rentals. We love that you can list multiple properties, automated communications with guests & owners, and the full integration with other listing sites (e.g., AirBnB, VRBO, etc). We have also been able to nicely synch up Lodgify with our own web site to keep our overall brand distinct.

Cons

I would like to see cleaner full integration with AirBnb/VRBO for pictures, write-ups, etc. Rates & calendars synch up well, but the other listing aspects do not, so I need to adjust in AirBnB and Lodgify. Also, would like to see more accounting capabilities to keep full P&L/record keeping, with booking of journal entry capabilities.

Reason for choosing Lodgify

High level of customer service, and their willingness to work with us to improve the overall system experience.

Review Source

Response from Lodgify

December 14, 2022

Hey Craig, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

KN

Katherine N.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great Software"

January 11, 2023

5.0

Lodgify has been great to work with. For any questions or concerns they are quick to reply and send me videos to watch to help guide me through the process of what I need to do to fix my issue. I have really appreciated \[SENSITIVE CONTENT\] especially. She has been super!

Pros

After getting set up and learning what this program can do, I have loved it. It felt complicating at first but after we did our zoom meetings and they walked us through what it can do it became simple and easy to understand. It has all the features our company was looking for to accommodate multiple properties and manage all the bookings from different channels. I have been very impressed with all that it does. I highly recommend it to anyone with nightly rental properties.

Cons

I wish the mobile app had more features. I still have to carry my laptop for any direct bookings so that I can create quotes for guests that are booking directly with me to save them the fees from airbnb and booking.com and such. Also, sometimes it is very difficult to get my phone to pull up the app. It says "Something went wrong." So then I have to pull out my laptop again to access anything. I do feel like the mobile app needs some help.

Alternatives considered

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Reason for choosing Lodgify

Lodgify's program had more of the features we needed.

Review Source

Response from Lodgify

January 13, 2023

Hello Katherine, Thanks for leaving us such a wonderful review. We are thrilled you loved your experience; our staff will definitely be happy to read what you wrote. We are currently working on adding more features and removing all the bugs in the mobile app, but we appreciate you bringing this issue to our attention. We are looking into this issue and hope to resolve it promptly and accurately. Best wishes, The Lodgify Team.

GR

Gaël R.  
Directeur Fondateur  
Real Estate  
Used the software for: Less than 6 months

### "Utile, simple et efficace"

May 9, 2023

5.0

Pros

Accompagnement au lancement, channel manager simple d'utilisation, très complet

Cons

Cher, manque de critères pour les caractéristiques et règles.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Module PM

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Module PM

Review Source

Response from Lodgify

May 12, 2023

Bonjour Gaël, Nous vous remercions pour votre commentaire. Nous sommes heureux d'apprendre que vous trouvez Lodgify utile et efficace et que le Channel Manager est facile à utiliser. Nous comprenons que le prix peut être une préoccupation pour certains utilisateurs, mais nous pensons que notre prix est compétitif pour les différentes fonctionnalités que nous offrons. Nous apprécions votre retour sur le manque de critères pour les fonctionnalités et les règles, et nous en tiendrons compte dans le cadre de l'amélioration de notre produit prochainement. Merci d'avoir choisi Lodgify ! Bien cordialement, L'équipe de Lodgify

pS

pascal S.  
dirigeant  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Gites de Brocéliande "

February 14, 2024

5.0

Comme déjà évoqué , nous démarrons avec ce logiciel mais pour le moment , il est parfaitement en accord avec nos attentes et vraiment satisfait du support technique .

Pros

la simplicité d'installation qui est certainement liée à la compétence de la personne lodgify qui nous a accompagnée.

Cons

Nous venons de mettre en place le logiciel , pour le moment , nous n'avons pas décelé d'inconvénients , après quelques mois d'utilisation , notre aurons une vison plus Précise.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Lodgify

Pas suffisamment accompagné pour la mise en place .

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Pas suffisamment accompagné pour la mise en place .

Review Source

KH

Kim H.  
Property Manager  
Hospitality  
Used the software for: Less than 6 months

### "VRBO Integration difficult"

February 10, 2024

4.0

I feel the onboarding process was rushed.

Pros

I like the seemless AirBNB integration from my other platform to Lodgify. Better website than other platform.

Cons

The integration with VRBO was a terrible experience. I had no clue it was going to be so difficult and change the way we charge customers.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Lodgify

Did not care for their software and feel of website

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Better website and analytics with Lodgify.

Review Source

Response from Lodgify

February 12, 2024

Hi Kim, Thank you for providing your insights and experiences with us. We apologize for any difficulties you encountered during the VRBO integration process. Your feedback is valuable to us, and we'll use it to improve our onboarding procedures and integration processes. Our aim is to ensure a smooth transition and optimal functionality for all our users. If you have any further concerns or require assistance with the VRBO integration or any other aspect of our platform, please don't hesitate to reach out to us directly. We're here to help and ensure that your experience with Lodgify meets your expectations. Best wishes, The Lodgify Team

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