# Page 19 | Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Lodgify the right Vacation Rental solution for you? Explore 1282 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131924/Lodgify/reviews

---

Lodgify

4.5 (1282)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated April 1st, 2026

# Page 19 - Reviews of Lodgify

## Showing most helpful reviews

Showing 451-475 of 1282 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GH

GABRIEL H.  
Director  
Accounting  
Used the software for: Less than 6 months

### "Lodgfy its a bad bussiness"

March 5, 2024

1.0

Pros

Have a nice telefone support, but they can't do nothing, everything go to Connection Team, and they answer development team will do something in the future

Cons

Everything, very stupid system, to see the price, you need go to the Chanel, ex Airbnb, enter like a guest, look for your property, and look for diferents date to see what lodgfy are doing with your prices and promotions I Have 6 property and 4 channels, how a will know what are happen? Lodgfy dont charge for guest after 2 people, i lose a lot of money with this

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

was expensive to mee, and lodgfy promised a lot, but delivered nothing a lot

Review Source

Response from Lodgify

April 29, 2024

Hi Gabriel, Thank you for sharing your feedback about your experience with Lodgify. We're sorry to hear that you've encountered difficulties and frustrations with our platform. Your feedback regarding the issues you mention is valuable, and we'll make sure to take it into account as we continue to improve our platform. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help. Best regards, The Lodgify Team

JH

Jess H.  
Manager  
Real Estate  
Used the software for: 2+ years

### "From Stay Here to 2023 in 3 years"

January 10, 2023

5.0

Cannot say enough about how this software has helped us over the past three years increase our business every year. Adding SafelyStay allowed us to not require any security deposits and it integrates with Lodgify very well.

Pros

Ease of use and constant upgrades in services; SafelyStay integration was key to our continued use of Lodgify software.

Cons

Sometimes FAQ or support is hard to find online but Lodgify always answers my questions via email

Review Source

Response from Lodgify

January 12, 2023

Hey Jess, Thanks for your kind feedback about our software and our team. We're so pleased that even after over two years, your business still directly benefits from our regular updates. It's great to hear that our integrations are helping your business. Thank you for remaining a loyal Lodgify user, we'll keep working hard to maintain our position as the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

LJ

Lucia J.  
autonoma (propietaria)  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "un software para gestionar viviendas vacacionales muy recomendable"

September 19, 2023

5.0

Estoy empezando, de momento todo parece funcionar muy bien, seguro que con el tiempo saldrán más preguntas para e servicio de soporte, que por cierto es estupendo.

Pros

Como una novata en el mundo de creación de paginas web, el equipo de soporte me ha ayudado en varias sesiones a entender el funcionamiento, crear mi propia pagina, enlazarla con los alojamientos actualmente publicados en otras plataformas y conectar la pasarela de pago.

Cons

Probablemente permitiría mas personalizar el diseño de la pagina (e.g. poder mover el panel de selección de idiomas de pie a encabezado.

Review Source

Response from Lodgify

September 27, 2023

Dear Lucia, Thank you for your feedback and for choosing Lodgify for managing your holiday homes. We're delighted to hear about your positive experience with our support team and their assistance in getting your website up and running smoothly. Your suggestion for more page layout customization is duly noted, and we appreciate your input. As you continue to grow and have more questions, our support team will be here to assist you every step of the way. We're committed to helping you succeed. Best regards, The Lodgify Team

ML

Mindy L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great team"

February 27, 2023

5.0

So far, I am very pleased with our software and service and if you pay for the annual, he saves you quite a bit of money.

Pros

I appreciate the ease of implementing and building it to suit our needs. Our on boarding team has been fabulous! It’s quite easy to manipulate and set up without help.

Cons

The only con, I really have is the lack of channels integrated. We are only able to utilize Booking.com VRBO and Google vacation rentals as well as our direct website. My clients would prefer to be on as many websites as possible like the TripAdvisor homes to go apartment.com, etc.

Alternatives considered

[Streamtime](https://www.capterra.com/p/133010/Streamtime/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Lodgify

Implementing streamline is bank breaking. Guests had very slow communication and HomeAway was actually the one we purchased initially it I decided to take the hit on the implementation fee and switch toLodgify after implementation was canceled for two weeks straight and I needed a solution immediately.

Review Source

Response from Lodgify

March 7, 2023

Hello Mindy, Thank you for sharing your feedback about Lodgify! We are happy to hear that you have had a great experience so far and that the onboarding team has been helpful in setting up the platform to suit your needs. We understand your concern regarding the lack of integration with certain channels, and we are constantly working on adding new integrations to our platform. We appreciate your business and hope that we continue to meet your expectations! Best wishes, The Lodgify Team.

DB

Deen B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Lodgify has all my vacation rental platforms at my fingertips!"

March 2, 2024

5.0

Lodgify's onboarding calls were huge. They enabled me to be more comfortable and less overwhelmed in setting up and managing Lodgify. The calls took away the hesitation and made me feel less overwhelmed about have a platform that managed all of my channels. Our onboarding specialist \[sensitive content hidden\] made the transition smoothness and was extremely knowledgable in any questions that I needed questions to.

Pros

Lodgify is a good platform to be able to be on multiple vacation rental platforms and have all of my calendars sync in real time. I like the ability to be able to run specials on certain, days, weeks or months and have it populate across multiple platforms as well.

Cons

There were no cons that I can recall. Our onboarding specialist was extremely knowledgable.

Review Source

Response from Lodgify

March 4, 2024

Hi Deen, Thank you for sharing your experience with Lodgify! We're delighted to hear that our platform has streamlined your vacation rental management across multiple platforms. It's fantastic to know that our onboarding process, was instrumental in easing your transition and addressing any concerns you had. Please don't hesitate to reach out if you have any further questions or need assistance. Best wishes, The Lodgify Team

GS

Garth S.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "You get what you pay for.."

September 24, 2021

2.0

I've learned when you have multiple properties and vacation rentals are your full time business, this software is VERY important. It's very important to having working correctly and things to be in sync with channels and you life is hell when it's not working. I'll pay whatever it takes for working software at this point.

Pros

It works fine when it works. Problem is when it doesn't work.

Cons

When it doesn't work. When a customer changes a reservation and the software doesn't make the change. So you show both dates as booked when only a single one is. Then you have multiple days wait for support, in this case 9 days and still not resolved, and in the mean time you lose a booking with an empty unit. Nothing is perfect, everything will break now and again, but this is the second instance of it directly costing me hundreds of dollars in full weekend bookings. I can't reach anyone and they don't offer any reimbursement for this sort of thing. You get what you pay for.

Reason for choosing Lodgify

Price and I only started with 2 units I thought would hardly be rented. I've now got 4 rentals and am in the top 3 out of 350 by Outside Magazine in this area so whatever I'm doing is working, now for software that can do the same.

Review Source

Response from Lodgify

October 15, 2021

Hey Garth, Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing these issues to our attention. We are looking into the challenges you're facing and hope to resolve it promptly and accurately. We would love to know a little more so that we can deliver a better experience next time. You may reach us anytime at help@lodgify.com.

JB

Justine B.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Wish they would help when you call.in instead of give answers that do not work"

April 10, 2024

3.0

Great if you have a few properties that all function the same. Poor if there are any variances.

Pros

One place to look. Worked well until we added additional properties and could not get them to fix it or get a call back from someone that could help.

Cons

Handling of issues and problems. Not being able to speak woth someone that could resolve issues as well.

Review Source

Response from Lodgify

April 29, 2024

Hi Justine, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our support services. If you have any unresolved issues or if there's anything else we can assist you with, please feel free to reach out to us directly. We're committed to ensuring that your experience with Lodgify meets your expectations. Best regards, The Lodgify Team

mC

michela C.  
indipendente  
Hospitality  
Used the software for: Less than 6 months

### "OTTIMO PRODOTTO E SUPPORTO"

November 30, 2023

5.0

AL MOMENTO POSSO DIRE BEN POCO HO APPENA INIZIATO POSSO SOO LODARE IL SUPPORTO TECNICO. E APPENA RISOLVERO' IL TRASFERIMENTO DEL MIO DOMINIO SPERO DI RIUSCIRE AD APPREZZARE ANCHE IL RESTO DEL PACCHETTO

Pros

IL GESTIONALE E' FACILE DA COMPRENDERE ED UTILIZZARE SOPRATTUTTO CON LE MAGGIORI PIATTAFORME. PER IL CREATORE DI SITI CI SONO COSE DA MIGLIORARE PERCHE' ANCORA UN PO COMPLICATO . I PRODOTTI COMUNQUE SONO OTTIMI IL SUPPORTO TECNICO E' LA PERLA DELLA STRUTTURA GENTILISSIMI ED ESAUSTIVI SONO DAVVERO DEI TECNICI PREPARATI.

Cons

IL COSTRUTTORE DI SITI WEB E PIU' ARTICOLATO DEGLI ALTRI PER CERCARE LE SOLUZIONI BISOGNA FARE MOLTI PASSAGGI. PER IL SOFTWARE, INVECE OTTIMO

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)[Google Sites](https://www.capterra.com/p/246647/Google-Sites/)[Google Drive](https://www.capterra.com/p/161425/Drive/)

AVEVO BISOGNO DI QUALCOSA DI PIU' PERFORMANTE

Review Source

Response from Lodgify

December 4, 2023

Ciao Michela, Grazie mille per la tua recensione! Siamo felicissimi di sapere che trovi il nostro gestionale facile da usare, soprattutto in coordinamento con le principali piattaforme. Fornire un'assistenza accurata è al centro dei nostri valori e ci riempie il cuore sapere che hai avuto un'esperienza molto positiva con il nostro team di assistenza tecnica. Le tue osservazioni sul costruttore di siti web sono preziose, ci impegniamo a snellire i processi e stiamo costantemente lavorando per migliorare le nostre funzionalità. Grazie per averci scelto! Se hai bisogno di ulteriore assistenza o di suggerimenti, non esitare a contattarci. Siamo qui per aiutarti! Un saluto, Il team di Lodgify

JP

Javier P.  
Reservas  
Real Estate  
Used the software for: 6-12 months

### "Un buen software para gestionar tus alquileres vacacionales"

April 18, 2024

5.0

Pros

Sencillo de usar, fácil integración, sincronización de calendarios muy rápida y no nos ha fallado nunca. Atención al cliente muy buena.

Cons

De momento todo bien. No hemos experimentado ningún problema sin solución.

Review Source

Response from Lodgify

April 29, 2024

Hola Javier, Gracias por compartir tu experiencia con nosotros. Nos alegra saber que estás satisfecho con nuestro software y nuestro servicio de atención al cliente. Si en algún momento tienes alguna pregunta o necesitas ayuda adicional, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte en todo lo que necesites. ¡Saludos cordiales! El equipo de Lodgify

ZP

Zviad P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Lodgify Review"

January 26, 2021

5.0

When I was searching for the software for our business, just like you are doing now, I did the same research and read some reviews here on this platform, and gave it a try, and to be honest, made the best decision by doing that. Because not only I got my self a great deal( subscribed for 50 properties) cost wise, at the same time I got the product that I am extremely happy about, very functional, and gives me all the tools my business needs. Within a month we had a bookable website, and channel management( airbnb, vrbo, expedia booking). It also gives you a feature of i-cal, where you can integrate your listings with the rest of the booking platforms. Wish they open USA support center for quicker replies.

Pros

For starters it comes with free bookable website, with all the basic functions in order to be able to run rentals and business overall is a great feature they provide. Easy and detailed instructions and very quick implementation process. Also the CRM, multi channel management, owner portal, integrated SEO options to name the few, are very helpful and essential and they provide that all plus much more.

Cons

We are within our 3rd month of working with this software and highly recommend to starters or anyone who runs properties on multiple channels. So far so good, and can't really find anything that I am not happy about, except for, our business is located in USA and dates are in Euro mode, but its manageable. Customer service is reachable only via email, and because of the time difference might take few hours for them to respond. They always do respond and fix everything and addressed all the issues we had so far. It is probably due to he fact that they do not have representation in USA which I recommend them to do. But has not been a huge factor for us at all.

Alternatives considered

[LiveRez](https://www.capterra.com/p/82992/LiveRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

Reason for choosing Lodgify

Price, how fast it was integrated, free bookable website

Review Source

Response from Lodgify

February 3, 2021

Hey Zviad, thanks for your kind feedback about our software and our team! We are so thrilled to hear that your business is already benefitting from our product. We have taken note of your suggestions. All the best, the Lodgify Team

KT

Kimberly T.  
Owner  
  
Used the software for: 2+ years

### "My experience with Lodgify has been positive overall. I get a lot of Bussiness choices from the site"

May 2, 2018

5.0

Pros

The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.

Cons

The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.

Review Source

Response from Lodgify

May 3, 2018

Dear Kimberly, thanks so much for giving us five stars across the board! It's great to hear you get a lot of business and direct bookings from your website, and that you're pleased with the features and functions our software offers. We are currently working on expanding our customer support hours to serve even more clients in the US every day. Best wishes, the Lodgify Team

tL

tracee L.  
property owner (multi)  
Hospitality  
Used the software for: Less than 6 months

### "NOT user friendly/Best for Europeans/support overnight by email only for people in the U.S."

July 14, 2020

2.0

They advertise themselves as user friendly. They are not even close to user friendly. There isn't an 800 support number. In fact it's all via email --overnight. They might be great if you're in Europe. They seem not to have any interest in making their system friendly to non-Europeans. So far I have spent an extra $7500 (U.S.) above and beyond the Lodgify fees and I still can't even get the system to let me add a credit card for an older guest. It's a nightmare if you're not a website developer.

Pros

I like that it kind of syncs my direct booking calendar with my Vrbo calendar. I like that I can get my guests away from all the Vrbo fees and holding of my guests money for 30 days on refunds and baloney like that.

Cons

You cannot get any support during the day in the U.S. You receive only emails in the middle of the night. It's never real time so if you are not a computer nerd you will need a developer to help you. You can not attach anything. They do NOT have the ability for you to attach anything or for your guests to say attach a photo to a review. You can not change the reservation page for your guests to use a U.S. system. Everything goes month--then day--then year. Good luck with that and keeping your bookings straight. They refuse to add a paperclip--they aren't interested in that, they say. They refuse to add a toggle to switch to U.S. calendaring or dollars vs Euros.

Reason for choosing Lodgify

They said they were customer friendly and easy to use. They had a live guy who was very nice during the purchase time and first 2 weeks, but now I am not allowed to talk to him because I paid for 2 years and they say I am "locked in". Now they have a get used to it attitude.

Review Source

Response from Lodgify

August 17, 2020

Hey Tracee, thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. As per your feedback regarding our Support Team, please note that our agents are available from Monday to Friday from 7 am to 8:30 pm GMT (2:00 am to 2:30 pm EDT) on weekdays and from 9 am to 5 pm (3:00 am to 11:00 am EDT) on weekends. Although we're based in Europe, we're mostly available in the morning for our US customers. We've shared your feedback to our team and will look into it. Best, Lodgify team

NA

Nadia A.  
DIRECCION  
Hospitality  
Used the software for: Less than 6 months

### "GRACIAS LODGIFY "

January 26, 2024

5.0

Hasta el momento todo me ha gustado, la atención de \[contenido sensible oculto\], me hizo perderle el miedo y entender a la perfección de Lodgigy. Muchas gracias a ella.

Pros

Tener todo en un solo lugar, un software bastante amigable.

Cons

Talvez el costo mensual que me ofrecieron, solo era si adquiría el plan anual

Reason for choosing Lodgify

La atención desde la primer llamada con \[contenido sensible oculto\]

Review Source

Response from Lodgify

February 5, 2024

Hola Nadia, ¡Gracias por compartir tu experiencia con Lodgify! Tomamos nota de tus comentarios sobre la estructura de precios y los tendremos en cuenta para seguir mejorando. Por otro lado, nos alegra saber que ya te sientes cómoda usando Lodgify, en parte gracias a la ayuda de nuestro equipo de onboarding. Si te surge alguna pregunta o necesitas más ayuda, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte. ¡Gracias por elegir nuestro software! Un saludo, El equipo de Lodgify

MS

Monica S.  
Hospitality Host  
Hospitality  
Used the software for: Less than 6 months

### "AMAZING Customer Support!!"

January 9, 2023

5.0

The personalized integration experience with a Lodgify expert is TOP NOTCH and KEY!! \[SENSITIVE CONTENT\] is THE BEST!!!

Pros

As a brand new user of Lodgify, I have initially been MOST impressed with the Customer Support!! They provide new admins with an individualized training to help set up your account, catered to your business needs. This was INVALUABLE because there were so many little "bells and whistles" that needed to be set up (1-time only) that I wouldn't have known to do without our Lodgify expert \[SENSITIVE CONTENT\]!! Just like anything, there's a learning curve to adjust to a new reservation management system but will be worth it as we transition to more direct bookings (vs. relying on 3rd party booking platforms)! Still lots of helpful features that I have not explored quite yet but am optimistic they will be a huge added benefit!

Cons

Truly don't have enough experience under my belt to have any constructive feedback. So far, our experience with Lodgify has been amazing!

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Reason for choosing Lodgify

Ease of integration into our business website (using Squarespace)

Review Source

Response from Lodgify

January 12, 2023

Hey Monica, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again. Best wishes, The Lodgify Team.

JN

Jolyne N.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "A Hands On approach"

February 10, 2024

5.0

So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved. They are quick to answer and knowledgable.

Pros

I wanted to see more of what was happening with my rentals. My previous channel manager did a good job too, but was unable to set the price structure I wanted. Lodgify gives us a lot of options.

Cons

Because Lodgify gives so many options, decisions need to be made that can sometimes be difficult. Also, after looking over our initial setup, there were a few things that I missed and didn't realize it by our onboard help also. It was fixed, but there are a lot of details that need care.

Review Source

Response from Lodgify

February 12, 2024

Hi Jolyne, Thank you for sharing your experience with Lodgify. We're glad to hear that you appreciate the flexibility and options our platform offers for managing your rentals. We apologize for any initial setup oversights, but we're pleased that our onboarding team was able to assist and resolve the issues promptly. Your feedback is valuable to us as we continuously strive to improve our platform and ensure a smooth experience for our users. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Lodgify Team

RB

Richard B.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Great initial experience with Lodgify"

March 20, 2023

5.0

Really great so far and the onboarding call was fantastic and so valuable in highlighting all of the additional features I wasn't aware of.

Pros

The platform is easy to use but when questions arise, the support team have always been quick to respond & resolve.The free on-boarding call is amazing and highlighted many aspects I'd not yet considered. Thanks \[sensitive content hidden\] for the call & your expertise!

Cons

Sometimes when attempting to connect to other channels (e.g. in my case Vrbo) Lodgify puts you in a continuous loop of going through the same screens over & over again.What is actually happening is that its waiting for Vrbo onboarding team to do their bit. It's only through contacting Lodgify support that I found this out. It's just a tech glitch but Lodgify clarified this when I got in contact with them.

Review Source

Response from Lodgify

March 21, 2023

Hello Richard, Thank you for your review and for choosing Lodgify for your vacation rental management needs. We're thrilled to hear that you've had a great initial experience with our platform and that our support team has been quick to respond and resolve any issues that you have encountered. We're glad that you found the free onboarding call helpful and informative and that our team member was able to provide you with valuable expertise. We understand that starting with a new platform can be overwhelming, which is why we aim to make the onboarding process as smooth and informative as possible. We understand that technical glitches can happen, and we're glad that our support team was able to clarify the issue for you. We're constantly working to improve our platform and ensure that our customers have a seamless experience with all aspects of vacation rental management. Thank you again for your review, and we look forward to continuing to provide you with a great experience with Lodgify. If you have any further questions or concerns, please don't hesitate to contact our support team. Best wishes, The Lodgify Team.

SD

Steve D.  
Property owner  
Hospitality  
Used the software for: Less than 6 months

### "Happy customer!"

May 19, 2023

5.0

Lodgify made a pretty daunting task so simple and straight-forward!

Pros

Being able to manage all channels from one location and have calendars synced is exactly what I needed. The onboarding was excellent and with little effort I feel I'm 90% setup. Now to keep working through the little tweaks that \[sensitive content hidden\] recommended!

Cons

Nothing that I have found just yet. I'm really happy so far!

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Review Source

Response from Lodgify

May 29, 2023

Hello Steve, Thank you for your positive feedback! We're thrilled to hear that you're a happy customer and that Lodgify has provided you with the needed features, such as managing all your channels from one location and synced calendars. We're glad the onboarding process was excellent, and you feel 90% set up with little effort. Our goal is to make the setup process as seamless as possible, so it's great to hear that you had a smooth experience. We appreciate your feedback on the recommendations made by Sara. Our team is always here to assist you with further tweaks or adjustments to enhance your experience. Thank you for considering Lodgify. We're delighted to have you as a customer and are committed to providing a simple experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you along your journey with Lodgify! Best wishes, The Lodgify Team.

nF

nicolas F.  
director  
Hospitality  
Used the software for: 2+ years

### "Frustrating"

August 30, 2020

2.0

Pros

channel manager works fine. Stripe integration Zapier integration

Cons

\- the website builder offered by Lodgify is a CMS that hasnt been updated for a very very very long time. The results for websites built with Lodgify CMS is terrible, very basic UX experience, seems like a site from 10 years ago. - They sell the system saying that you can embed the reservation system into wix. But have been trying this for over two months without success, which brings me to the next con: - Customer support takes 48 to 72 hrs to answer, and everytime is someone different so there,s no follow up on the issues. It is very frustating having to explain to every person that opens the email at lodgify. There should be more personal support, specially for payed customers. - No phone support at all, even for payed customers. - No way to print ANYTHING , not even a reservation. - No sales reporting cappabilities at all. The most you can do is download a list of reservations.

Review Source

Response from Lodgify

October 22, 2020

Hi Nicolas, thank you for taking the time to write a review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing these issues to our attention. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: ashley@lodgify.info.

MF

Martin F.  
Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Lodgify and the on boarding process"

February 9, 2023

5.0

Having used an agent and the traditional pen and paper to manage bookings for years, it was time to upgrade. Reaching out to several companies I felt that very conformable when speaking to Lodgify, they were not pushy but also were very knowledgeable and professional when answering all my questions. This just made me want to sign up and start using the platform immediately. Then after signing up the help I received was amazing, this got me up and running exactly how i wanted it to be, couldn't ask for more.

Pros

For my needs this was a perfect solution, it covers all the needs that I was looking for and more. There were various templates to use and enough features to get your rental online, the integration was easy to setup after the on boarding sessions, without the on boarding sessions I would have not been able to accomplish everything on day 1 or not at all.

Cons

Everyone is different and have different needs, for me there were no cons.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[GuestWisely](https://www.capterra.com/p/117297/365villas/)

Reason for choosing Lodgify

The features and pricing suited my needs.

Review Source

Response from Lodgify

February 10, 2023

Hello Martin, Thank you for your review and for choosing Lodgify! We are thrilled to hear that the onboarding process and features met your needs and that our team was able to provide you with the support you needed to get up and running. We're glad to hear that you feel confident in using our platform to manage your rental and appreciate our team's professionalism and knowledge. If you have any future needs or concerns, please don't hesitate to reach out. Best wishes, The Lodgify Team.

AG

Allison G.  
Innkeeper  
Hospitality  
Used the software for: Less than 6 months

### "Great customer support"

May 20, 2023

5.0

Pros

The customer support is great! They (specifically \[sensitive content hidden\]) are extremely helpful and really have the patience to walk you through everything and answer all your questions. Set me up in a breeze ready to get bookings.

Cons

Little difficult to navigate when you're not used to creating websites.

Review Source

Response from Lodgify

May 29, 2023

Hello Allison, Thank you for your feedback! We're thrilled to hear that you've had a great experience with our customer support. We strive to provide excellent assistance and ensure that all your questions are answered and that you feel supported throughout the process. We understand that navigating the platform can be challenging, especially if you're new to website creation. We appreciate your feedback on this aspect, and we're continuously working to improve our user interface and make it more intuitive for users of all levels of experience. We're here to help you become familiar with the platform and guide you through the website creation process. We're glad to know that we were able to set you up quickly, getting you ready to start receiving bookings. We aim to make the setup process as efficient and seamless as possible, and we're thrilled that you're already on track to success. If you have any further questions or need additional assistance, please don't hesitate to contact our customer support team. We're here to support you and ensure your experience with Lodgify is exceptional. Thank you for choosing Lodgify, and we look forward to being a part of your success in the vacation rental industry! Best wishes, The Lodgify Team.

AH

Amber H.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Top Notch Service "

April 19, 2023

5.0

Pros

On boarding customer support Agent \[sensitive content hidden\] was amazing. He was extremely professional and patient I love that the sessions were recorded and emailed back to me. Quick responses from the IT team

Cons

There were multiple technical issues and I received many "canned or automated messages from IT" .this was frustrating and reduced the positive experience. I did realize when I signed up how much work I would have to do. I think my situation might be an anomaly as i had technical challenges every step of the way. I still have some outstanding concerns regarding auto messaging to guests. Im sure your team will assist as always

Review Source

Response from Lodgify

April 21, 2023

Hello Amber, Thank you for sharing your experience with Lodgify. We appreciate your positive comments about the onboarding experience with our team and the quick responses from our IT team. We apologize for any frustration you experienced due to technical issues and automated messages. Our team is always working to improve our system and provide the best support possible. Please don't hesitate to reach out to us with any outstanding concerns regarding auto messaging to guests. We are always happy to assist. Thank you for choosing Lodgify for your vacation rental management needs. Best wishes, The Lodgify Team.

MG

Marcos G.  
gerente  
Commercial Real Estate  
Used the software for: 2+ years

### "CRM para gestion de alquiler vacacional"

April 14, 2023

5.0

buena

Pros

es relativamente sencillo, se integra con las principales plataformas, no es caro, puedes tener tu propia web, la asistencia suele ser rapida y satisfactoria.

Cons

comisiones... y pagos mensuales si quieres algunos detalles, que un negocio pequeño no se puede permitir

Review Source

Response from Lodgify

April 21, 2023

Hello Marcos, Thank you for your review. It's great to hear that you find Lodgify a relatively simple and cost-effective CRM for vacation rental management. I understand that commissions and monthly payments may concern small businesses, but it's worth noting that many companies in this industry charge similar fees. Nonetheless, I'm glad to hear that you are finding the platform helpful and that the assistance provided by the team has been fast and satisfactory. Please don't hesitate to reach out if you have any further feedback or questions. Best wishes, The Lodgify Team.

GC

Gino C.  
Owner  
Commercial Real Estate  
Used the software for: 2+ years

### "VilleVacanza"

January 9, 2024

4.0

Pros

Quite complete and reliable software. All the major need are supported

Cons

Some features could be integrated in order to automate some process

Review Source

Response from Lodgify

January 10, 2024

Hi Gino, Thank you for your valuable feedback! We're thrilled that you find Lodgify reliable and complete. Your suggestions for automating processes are noted, and we're constantly working to enhance our features. Should you have specific ideas or requests, we're all ears! Feel free to reach out anytime. Best wishes, The Lodgify Team

RP

Rolf P.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Horrific Customer support"

January 18, 2023

5.0

Bad.

Pros

Nothing. The key point of this software is to provide a hosted website - the hosting doesn't work and the site is offline.

Cons

Horrific customer support - issues including customer reviews not working, booking calendar settings not working, and the site going offline completely with a default warning page showing site is not secure (due to Lodgify SL cert not valid). No response from Lodgify to 6+ support requests, no phone support (goes to message then cuts out) Note we have a Paid professional account. Paying for web hosting that literally doesn't work is about as bad as it gets.

Review Source

Response from Lodgify

January 25, 2023

We apologize for any inconvenience you have experienced, and we appreciate you bringing these issues to our attention. Our team is dedicated to providing excellent customer service, and we are sorry that we fell short of meeting your expectations. Regarding your concern about reviews not working, our team addressed this issue on December 22nd and confirmed that it was resolved. However, if you still have problems, please feel free to contact us. We understand that the website is offline, and the A records discrepancy is causing inconvenience. Our support team has provided instructions via email, so please check if you have any emails from us. We are working on resolving the issue as soon as possible. Regarding your inquiry about incorrect booking settings, we apologize for the delay and will promptly follow up with you to ensure that this matter is resolved. We understand that the lack of phone support is inconvenient, and our support team will reach out to you to assist you with this concern. Please don't hesitate to contact us if you have any further questions or concerns, and our customer service team is here to assist you. Best wishes, The Lodgify Team

AB

Amy B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "great experience"

April 21, 2023

5.0

I just got the final go ahead today so I haven't had a feel of the actual capabilities that I will hopefully enjoy as my season is just starting up. I am very thankful for how fast Lodgify helped to get me started on understanding the whole process.

Pros

The joining of my airbnb with other ways to book was very much needed and wanted for my business. The patience and kindness I received yesterday and today from \[sensitive content hidden\] was amazing. I am not really that smart on computers and he put my mind at ease.

Cons

The only thing I could see was that when I look on my calendar on my phone I can't tell which property is which as all called X Marks the Spot. I tried to use the internal name to identify each on my iphone but it didn't work. \[sensitive content hidden\] noted that he will send this in as a suggestion. Not a deal breaker at all but would be an added bonus for me.

Reason for choosing Lodgify

Smoobu was mentioned to me by the previous owner of 2 of my new properties. I looked into it but found out that it was not compatible with iphones. I simply looked online for another and found you and checked it out with the awesome free 7 day trial you offer.

Review Source

Response from Lodgify

April 26, 2023

Hello Amy, Thank you for your review! We're thrilled to hear that you had a great experience with Lodgify and that our customer service team was able to assist you with joining your Airbnb with other booking channels. We appreciate your feedback regarding the calendar display and have forwarded your suggestion to our development team for review. We hope you enjoy using Lodgify to manage your vacation rental business and wish you the best of luck for the upcoming season! Best wishes, The Lodgify Team.

Talk to a Capterra advisor for free and get results within 15 minutes.