# Page 3 | Lodgify Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lodgify the right Channel Management solution for you? Explore 1309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131924/Lodgify/reviews --- Lodgify 4.5 (1309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Lodgify ## Showing most helpful reviews Showing 51-75 of 1309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Evan S. Managing owner Hospitality Used the software for: 6-12 months ### "Happy we chose Lodgify" February 13, 2026 5.0 Overall it has made our first year in this business such a great and easy process. The feature’s allow us to really be creative and competitive! Pros With its ease of use and simple payment processes we are extremely happy with . It is a great value! Cons No cons. There are a lot of functions but it teaches you as you go making it a wonderful experience all around Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify Ease of use and great customer service made it an easy choice Review Source Response from Lodgify February 23, 2026 Hi Evan, Thank you for your wonderful feedback! We’re thrilled to hear that Lodgify has made your first year easier and that you’re enjoying the features and creative flexibility. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team TY Tom Y. . Real Estate Used the software for: Less than 6 months ### "I would recommend avoiding at all costs. Look elsewhere." June 21, 2025 1.0 I would strongly advise anyone considering to look elsewhere. My experience has been nothing but frustrating from the moment I signed up. The platform is riddled with bugs, and despite having already paid for two months of the subscription, I still haven't even been able to connect my web page. Support has been completely unhelpful. Every time I’ve reached out, I’ve received generic responses or been passed around with no real resolution and pure rudeness from "Support". It’s clear that their support team is either overwhelmed, undertrained, or simply unwilling to provide the assistance customers expect especially for a paid service. Despite the numerous issues I’ve reported, nothing has been fixed and I’ve seen no progress in resolving the problems. This level of unprofessionalism is unacceptable, and I regret putting any trust or money into this software. If you're looking for a reliable vacation rental management tool, I highly recommend looking at other platforms. Lodgify overpromises and severely underdelivers. Save yourself the headache and avoid signing up with this company. Pros Great at selling their product, that's where the positives stop. Initial trial period, building site all works great. Once they've got your money it all goes downhill. Cons Everything after signing up. Huge regrets, support is poor, unprofessional and condescending. Site has many bugs and all they're interested is trying to blame other companies before things suddenly start working. Still no live site 2 months after signing up. Review Source RW Randy W. Owner Hospitality Used the software for: Less than 6 months ### "Great Value, Easy to Use" October 28, 2025 5.0 We've been very happy with the overall experience. Customer service has been very responsive, helpful, and timely. Pros Ease of use and customer support. The software is very intuitive, and integrations seem much easier to use than with other channel managers we've used. Cons Onboarding was a little clunky, but only with VRBO, and it may have been outside of 's control. Lodgify made it right though. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Lodgify was more robust than iGMS, but slightly more expensive. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Simplicity and features. Hostaway wouldn't allow us to pause listings causing some major issues with compliance. Also, is incredibly easy to use ands etup. Review Source Response from Lodgify November 12, 2025 Hi Randy, Thank you for your thoughtful feedback! We're delighted to hear that you find Lodgify easy to use and that our customer support has been responsive and helpful. We appreciate your patience during the VRBO onboarding, and we’re glad we could make it right for you. It’s great to know that Lodgify’s features and simplicity stood out compared to other platforms you considered. We look forward to continuing to support your rental management needs. Best regards, The Lodgify Team JW Jennifer W. Director Real Estate Used the software for: Less than 6 months ### "Strong platform with exceptional onboarding and support" May 27, 2026 5.0 Overall, my experience with has been very positive. I’m managing a unique property and needed a platform that felt professional, flexible, and capable of handling direct bookings alongside OTA integrations. Lodgify strikes a good balance between usability and advanced functionality. What stands out most is the quality of the onboarding and support teams. Once the initial setup phase is complete, the system becomes much easier to manage and gives a strong sense of control over listings, pricing, and guest communication. Pros The onboarding process has been excellent. The people I’ve worked with clearly know the vacation rental industry very well and have been able to explain not just how to use the platform, but also best practices for pricing, channel management, and setup. The interface is modern, clean, and much easier to navigate than many hospitality platforms. Support has also been fast, professional, and genuinely helpful when issues come up. Cons There is definitely a learning curve at the beginning, especially when connecting multiple channels and understanding how rate plans, syncing, and booking rules interact with each other. Some settings are not always intuitive at first, and because the platform is powerful, it can occasionally feel overwhelming for new users. Review Source FP Fraser P. Director Hospitality Used the software for: 1-2 years ### "Lodgify review" May 27, 2026 5.0 Overall I have been very impressed with the platform and have recommended it to others. If the price was a little lower we would be a bit happier. Pros I like the ease of managing multiple properties and also the new look of . I have also been impressed with the support that you get when needed. Cons The cost is a little expensive, especially as we only have 2 small cottages. I have sometimes found it quite difficult to navigate the menu to find what I need. Review Source JC Jacqueline C. Owner Hospitality Used the software for: 6-12 months ### "Very happy with Logify" February 13, 2026 5.0 I’m very satisfied with Logify and don’t plan on going elsewhere. The support staff is excellent and respond quickly in easy to understand explanations, not full of technical jargon. Pros Logify is easy to use once you learn the Program. I am not proficient it technology, however I was able to create my own direct booking website. Customer support is fast and efficient. I like that the calendar syncs with the OTA platforms. Cons Learning curve setting up my own direct booking website, however, watching several YouTube videos Inwas able to navigate the set up. Review Source Response from Lodgify February 23, 2026 Hi Jacqueline, Thank you for sharing your experience! We’re glad to hear that you were able to set up your direct booking website and that our support team has been helpful along the way. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team MSR Md Saidur R. Director Renewables & Environment Used the software for: Less than 6 months ### "Pleased to have lodgify" February 13, 2026 5.0 Very nice to handle short term let especially if you have multiple properties. Pleased to be with for 5 months. Pros Secured booking and timely messages to the guest. The calendar doesn’t make any conflicts. Efficient in handling bookings. Cons Calendar is messy to track at a glance. The website booking and google doesn’t work in UK and also Vrbo. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify The individual websites strikes me most. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Management of booking was not great. Wanted to have something with google. Review Source Response from Lodgify February 23, 2026 Hi Md Saidur, We’re glad to hear Lodgify has made managing your bookings easier and that you’ve enjoyed using it over the past five months! Thank you for your feedback about the calendar and integrations - it helps us keep improving. Feel free to reach out anytime if anything comes up! Best, The Lodgify Team AJ Anthony J. Serviced Accommodation Manager Hospitality Used the software for: Less than 6 months ### "Janes BB (we dont do breakfast) transitions to Lodgify" May 28, 2026 5.0 Impressed. It is hard to impress people wo have been around the block a few times, so my summary of overall experienced is best expressed as Impressed. Pros The ease and efficiency of the on-boarding process was impressive. Having specialists in this process who really knew their stuff was a very pleasing confirmation of the product quaity. Cons To be fair manipulating prices, for multiple properties would be enhanced by being able to change all properties at the same time. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify Best met our needs. It was considered briefly when we took on Amenitiz but we were not ready to make the full move. Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) I wanted a system that was more suited to our needs Review Source AA Adeniyi A. Director Media Production Used the software for: 6-12 months ### "Good value for money " February 14, 2026 5.0 My experience has been great so far, my property has more visibility and it easy to manage, i will argue it is good value for money the customer support has been great as well Pros The ease at which yoy can have your property liested on mamy platforms and onlmy y need to manage it from one Cons Nothing to note at the moment, i will say continous improvement on the general user interface allowing for easier axcess to tools Review Source Response from Lodgify February 23, 2026 Hi Adeniyi, Thank you for taking the time to share your feedback. We’re so glad to hear your experience has been a positive one and that you’re seeing strong value and visibility. We also appreciate your thoughts on continued interface improvements - insights like yours help us keep refining the platform. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team MD Melissa D. Owner Hospitality Used the software for: Less than 6 months ### "The Short-term Vacation Rental Specialists all Owners Need" December 18, 2025 5.0 Working with takes a LOT of the work, out of the work. Simplicity, complete solution, user friends, and world class customer service make it an industry leader. Pros Ease of use and single point integration for updating other lodging websites like VRBO, AirBNB, and others. The customer support is stellar. Managing the calendar and payment processing is a breeze. Cons Nothing. It's a well built, albeit nothing is perfect, outstanding solution for a property owner of a short-term vacation rental. Review Source Response from Lodgify December 23, 2025 Hi Melissa, Thank you for your fantastic feedback! We’re thrilled to hear that Lodgify is making property management easier for you and that our customer service has met your expectations. Your kind words mean a lot to us. Best Regards, The Lodgify Team FS Frederic S. ownwer Real Estate Used the software for: Less than 6 months ### "management" February 17, 2026 5.0 its a good software that helps the management of our property rent and compare the marque trend as well as the access to other platforms. We like the handling of the communication between our customers and us Pros Booking management system allowing to access many platforms from , calendar function is simple and the competitor section is interesting allowing to see the market trend Cons we will need some more training to learn options we dont know and we have to pay extra to functions not activated we have to use pricelab for our dynamic pricing since in the cost is prohibitive Review Source Response from Lodgify February 23, 2026 Hi Frederic, Thank you for taking the time to share your feedback. We’re glad to hear our platform is supporting your operations and providing useful market insights. We also appreciate your comments regarding training and pricing - your input helps us continue refining both our features and overall experience. If anything comes up or you’d like additional guidance, please feel free to reach out - our team is always happy to help. The Lodgify Team LC Lea C. Owner Hospitality Used the software for: Less than 6 months ### "New STR Owner " February 14, 2026 5.0 I'm brand new to being a STR property owner and even before we closed on the duplex I knew I wanted to list my property on multiple OTA's and make my own direct booking site. I did my research and was the solution I chose. Still getting to know the system! Pros I find it easy to navigate around the platform and customer support has been extremely responsive. I need to dive into the website builder more in order to create a more interactive platform, but I'm glad gives me that opportunity. Cons Lag time exists on email correspondence I receive directly from airbnb to appear in the system. Review Source Response from Lodgify February 23, 2026 Hi Lea, Thank you for sharing your experience, especially as you’re just getting started in the STR world - that’s an exciting step! We’re glad the platform is supporting your multi-channel goals and giving you room to build out your direct booking presence. We also appreciate your note about message delays, as feedback like this helps us continue improving system performance and integrations. If anything comes up while you’re getting to know the system, please feel free to reach out - we’re always here to help. The Lodgify Team CC Claudio C. Propietario y gestor Hospitality Used the software for: Less than 6 months ### "Gestión profesional sin complicaciones" April 11, 2025 5.0 Uso para gestionar mi alojamiento, y la verdad es que estoy muy contento. Gracias a la plataforma he conseguido automatizar muchas tareas, reducir errores y tener más control sobre el negocio. Me siento mucho más tranquilo sabiendo que todo está sincronizado y que puedo ofrecer una experiencia profesional a mis huéspedes. Lo recomiendo totalmente a cualquier anfitrión que quiera llevar su alojamiento al siguiente nivel. Pros Lo que más me gusta de es que me ha facilitado la vida como anfitrión. Puedo gestionar todo desde un solo lugar: reservas, calendario, mensajes, pagos... El channel manager funciona muy bien, y el sistema de automatización me ahorra muchísimo tiempo. También valoro mucho la posibilidad de tener mi propia web profesional con reservas directas, sin comisiones. Cons Al principio me costó un poco entender cómo configurar algunas cosas, como las políticas de cancelación o las reglas de precios, porque la interfaz no siempre es muy clara. Pero una vez que le coges el ritmo, todo fluye. El soporte técnico es bueno, aunque a veces hay que esperar un poco más de lo deseado. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Lodgify Algo que me hizo decidir fue que el soporte estaba más cerca y en español, lo que facilita mucho las cosas cuando tienes dudas o necesitas ayuda puntual. Sentí que era una herramienta pensada también para pequeños anfitriones o negocios independientes en España, no solo para grandes gestoras. Review Source Response from Lodgify April 17, 2025 Hi Claudio, Thank you so much for your feedback! We're thrilled to hear that Lodgify has made your hosting experience easier and more efficient. We're also glad that you found our channel manager and automation system helpful. We understand that some features may take a little time to get used to, but it's great to know you're feeling more in control of your business now. If you ever need any further assistance or have any questions, don't hesitate to reach out. We're always here to help! Best wishes, The Lodgify Team MV Martina V. Verwaltung Ferienhäuser Hospitality Used the software for: Less than 6 months ### "Sehr gutes und übersichtliches Buchungssystem" July 9, 2025 5.0 Insgesamt haben wir sehr gute Erfahrungen gemacht, alle Mitarbeiter sind kompetent, freundlich und immer bemüht zu helfen. Es ist einfach und macht Spaß mit dem Buchungssystem zu arbeiten, vor allem ist es prima, dass man sehr viele Informationen etc. noch individuell einstellen kann. Pros Sehr moderne, übersichtliche und durchdachte Darstellung der Webseite, viele Kleinigkeiten, die die Buchungsverwaltung vereinfachen. Sehr guter und bemühter Kundenservice von der ersten Anfrage über das Onboarding bis zu aktuellen Fragen. Cons Es wäre schön, wenn man Kinderpreise eingeben könnte sowie einen Belegungsplan integrieren könnte, aus dem die Gäste direkt auf der Startseite der eigenen Homepage die freien Zeiten erkennen können. Auch unterschiedliche Preise für Wochenende/in der Woche ab der dritten Person könnten noch einfacher einzugeben sein als über die Saisonpreise. Switched from [Holidu](https://www.capterra.com/p/165026/Holidu/) Bei Lohospo/Holidu war kein manuelles Zahlungssystem mehr möglich und es war nicht mehr möglich Preise ab der dritten Person individuell zu gestalten Review Source Response from Lodgify July 11, 2025 Hi Martina! Thank you so much for your detailed and thoughtful review! We're thrilled to hear you enjoyed the modern and intuitive layout of the website, and that our customer service team was helpful and supportive throughout your journey — from your initial inquiry through onboarding and beyond. We also really appreciate your constructive feedback. Suggestions like adding children's rates, a homepage availability calendar, and simplifying rate structures for additional guests are incredibly valuable as we continue to improve our platform. If you need anything, please feel free to reach out. Best wishes, The Lodgify Team ♦️Fco Javier ♦. gerencia Commercial Real Estate Used the software for: Less than 6 months ### "Solucion integral practica" August 7, 2025 5.0 De momento todo muy bien, no tengo una suficiente experiencia para tener una opinion mas extensa , pero bien Pros El On boarding, El personal instructor es fabuloso, tiene mucha paciencia y explica todo muy bien para que no tengas problemas de configuración Cons Deberia tener gestor de cobro de tarjetas. Por lo demas es una solución muy completa y amigable, parece facil de usar. Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Lodgify me convencion mas , y por eso lo escogi, Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) me convencia la oferta de valor del producto. Review Source Response from Lodgify August 11, 2025 Hi there! Thank you for your kind words about our onboarding team, we’re thrilled to hear they made the setup process smooth and clear for you. We appreciate your feedback about adding a card payment manager; it’s definitely something we’re considering to make things even easier. Glad to hear you’re finding Lodgify user-friendly so far, and we’re here to support you as you gain more experience. Feel free to reach out anytime! Best wishes, The Lodgify Team IL Ivo L. Founder Real Estate Used the software for: Less than 6 months ### "A SaaS company that truly understands customer needs" February 13, 2026 5.0 My overall experience with has been great. The platform is intuitive, the tools are easy to use, and it really streamlines the day‑to‑day work of managing a rental property. It saves time, keeps everything organized, and makes the whole hosting process smoother. Pros Software is great, they develop fast, support is insanely quick to answer customer questions and answer are always extremely elaborate. Cons Honestly, I haven’t experienced any real cons so far. The platform has worked smoothly for my needs, and I haven’t run into issues worth mentioning. Review Source Response from Lodgify February 23, 2026 Hi Ivo, Thank you for sharing your wonderful feedback! We’re thrilled to hear that the platform is making your day-to-day hosting smoother and that our support has been helpful along the way. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team SB Silvia B. Affitti turistici Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Cosa mi piace e cosa migliorerei!" May 22, 2025 4.0 Sto ancora prendendo confidenza con , quindi la mia esperienza è ancora agli inizi. Mi sembra una piattaforma promettente e abbastanza intuitiva, ma ci sono ancora alcune funzionalità e dettagli su cui sto lavorando per sfruttarla al meglio. Sono fiduciosa che con il tempo e l’uso continuo riuscirò a gestire la mia struttura in modo sempre più efficace.” Pros Interfaccia intuitiva e moderna: la piattaforma è facile da usare anche per chi non ha esperienza tecnica. Costruire il sito è stato semplice i contenuti sono ben organizzati. Abbastanza rapido il supporto clienti. Cons Un aspetto che andrebbe migliorato riguarda la visibilità delle tariffe scontate sui canali OTA come Airbnb. Anche se posso impostare gli sconti e le promozioni direttamente dal sito web, l’ospite che prenota tramite Airbnb spesso non vede il prezzo scontato, il che può generare confusione e ridurre l’efficacia delle offerte. Sarebbe importante che le tariffe scontate siano sempre visibili e correttamente sincronizzate su tutti i canali. Switched from [Vikey](https://www.capterra.com/p/210193/Vikey/) Ho scelto di passare da Vikey a perché il channel manager di Vikey è limitato: non permette di gestire promozioni e sconti, solo modifiche manuali dei prezzi. Lodgify offre invece più flessibilità e controllo sulle tariffe e le offerte. Review Source Response from Lodgify May 23, 2025 Hi Silvia! Thank you for your thoughtful feedback — we’re happy to hear you find Lodgify intuitive and easy to use, and that our support is fast. We appreciate your comments about discounted rates visibility and will share them with our team to help improve synchronization. If you need any help as you continue getting familiar with the platform, just reach out! Best wishes, The Lodgify Team cL carole L. gerant Farming Used the software for: Less than 6 months ### "Créer mon site et gérer mes réservations n’a jamais été aussi simple" October 27, 2025 5.0 Mon expérience globale avec a été très positive. La création de mon site internet s’est faite facilement grâce aux outils intuitifs proposés, et le channel manager m’a permis de centraliser mes réservations sur toutes les plateformes sans risque de doublons. C’est un logiciel complet et efficace pour gérer son activité locative. Pros J’ai particulièrement apprécié la facilité d’utilisation de , la clarté de l’interface et la rapidité avec laquelle j’ai pu créer et gérer mon site de location. Cons pour l'instant aucun à part que l'on peut pas fermer des dates de réservation sur les otas sans que le planning direct ne soient impactés Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) J’ai changé pour une offre plus abordable Review Source Response from Lodgify November 12, 2025 Hi Carole, Thank you for sharing your thoughtful feedback! We’re delighted to hear that you found Lodgify easy to use and that you’ve had a smooth experience creating your website and managing your bookings through our channel manager. We also appreciate your comment regarding closing reservation dates on OTAs, feedback like this helps us continue improving our features and user experience. Best regards, The Lodgify Team MP Mark P. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Customer service diminished after purchase" February 17, 2026 2.0 Initial setup was fairly smooth. There is some duplication of work required with Airbnb, but I don't believe that is 's fault. Pros Customer service with was good during my review of the service. Initial setup went fairly well. Cons Once I purchased, customer service has been very poor; often unresponsive to multiple requests. A discount promised during the sales process was not honored and attempts to resolve have gone unanswered. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Lodgify Price and ease of use and multi-channel management. Review Source Response from Lodgify February 23, 2026 Hi Mark, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that we haven’t met your expectations. This is certainly not the level of service we aim to provide. Please reach out to us directly so we can properly review your case and address your concerns as soon as possible - we’d truly like the opportunity to make things right. The Lodgify Team MS Martina S. Inhaber Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Umfangreiche Buchungssoftware mit ansprechenden Features " August 2, 2025 4.0 ist ein sehr umfangreiches Tool, welches fast alle Vermieterprozesse unterstützt. Man muss sich schon eingehend mit allen Funktionen beschäftigen, um alles korrekt einzurichten. Dies kostet zunächst Zeit, die dann hoffentlich im täglichen Geschäft eingespart werden kann. Es ist eine große Erleichterung, wenn man aus Lodgify die gesamte Gästekorrespondenz für die wichtigsten Buchungsplattformen erledigen kann. Das gleiche gilt für die Pflege der Preise und Verfügbarkeiten. Pros Gemeinsamer Posteingang für alle OTAs und Pflege der Preise und Verfügbarkeiten für alle OTAs in Cons Form des Angebots für den Gast bei Erstellung einer Buchung. Die Hinterlegung der Gebühren für Haustiere ist bei einer Direktbuchung umständlich über Extras und verbesserungswürdig. Review Source Response from Lodgify August 11, 2025 Hi Martina! Thank you so much for your thoughtful feedback. We’re really happy to hear that the shared inbox and the ability to manage prices and availability for all OTAs from one place have been such a relief for you. We understand that setting everything up can take some time to get used to, but it’s great to know it helps streamline your daily workflow once in place. Regarding the pet fees and how they’re handled in the booking extras, we appreciate you pointing that out, it’s definitely an area we’re looking into to make the process smoother and more intuitive for direct bookings. If you ever need any help or have more suggestions, don’t hesitate to reach out! Best wishes, The Lodgify Team VL Vicki L. OWNER Hospitality Used the software for: Less than 6 months ### "MY BETTER JUDGEMENT FOR LODGIFY " May 31, 2026 5.0 Good so far. We are enjoying the easiness of using it and will be happy to recommend this feature to other friends. Pros I like the ease of its appearance on my phone at a glance. It shows immediately the upcoming bookings, highlights the day and gives prices and guests names. Cons Nothing to complain about really! We are only fairly new to this platform but so far so good. I look forward to more dealings in the future Review Source MB Mary B. owner, operator Hospitality Used the software for: Less than 6 months ### "Why humans are an asset to Lodgify" September 9, 2025 5.0 My experience with so far has been pleasant. The representative was succinct, detail-oriented, and did a wonderful job presenting information in a way that was easy to understand. They were patient, clear, and professional — a true asset to your company. Pros What impressed me most about was the representative I worked with. They were able to meet me exactly at the point I was at in the process, understand my situation, and then clearly explain and walk me step-by-step through to the point I needed to get to. That human ability to listen, adapt, and guide was what made me a customer today. No amount of automation, tutorials, or knowledge bases could have replaced the clarity and trust that came from that conversation. Cons Nothing yet. My hope is that the type of personal, human-centered experience I had today translates into a long-term business relationship. Review Source Response from Lodgify September 12, 2025 Hi Mary, Thank you for such a thoughtful review! We’re delighted to hear how much our representative’s support meant to you and that the onboarding experience was clear and personal. We truly value building trust and long-term relationships with our customers, and it’s great to know we’re off to a strong start together. Best regards, The Lodgify Team MG Miriam G. Owner Retail Used the software for: Less than 6 months ### "All in one software" October 27, 2025 4.0 Very responsive team but everything is by email for the most part. The representative who did the initial setup call was amazing and was very helpful. Pros I like that it integrates the calendars and payment options and comes with statistics to help me manage the property. Cons Given the location of the property in Costa Rica, my payment options were limited and was not able to use the pay cleaner service. I also wish I ye website builder was more user friendly and that was automatically marketed. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Lodgify Ease of use, covered more items I was looking for Review Source Response from Lodgify November 12, 2025 Hi Miriam, Thank you for taking the time to share your detailed feedback! We’re glad to hear you’ve enjoyed the integration features, payment options, and analytics tools, and that your onboarding experience with our team was so positive. We also appreciate your suggestions regarding the website builder and payment options in Costa Rica. Feedback like yours is incredibly valuable and helps us improve the platform to better meet the needs of all our users. Best regards, The Lodgify Team CaNN Cynthia and Ngoc N. Owners Real Estate Used the software for: 6-12 months ### "We Love Lodgify!" June 13, 2025 5.0 Excellent, really appreciate the great customer service and the dedication to resolve issues ASAP. Help articles are generally useful as well. Pros All-in-one PM system with all built-in functionality. Excellent customer support. Generally intuitive ease of use and constant rollout of new features that continually improve the product - e.g. Schlage lock integration, integrated pricing manager to help minimize excess 3rd party platform fees. Cons Would be nice if website builder allowed for a bit more customization to improve the overall look and feel of the site - for example, while it is functional, the photo gallery feature is limited - would it be possible to create a photo gallery experience more like AirBnB where users can view all photos at once, then select specific ones they're interested in zooming in on? Right now, having to use only the arrows to scroll through the gallery is cumbersome. Review Source Response from Lodgify June 23, 2025 Hi Cynthia and Ngoc! Thank you so much for your thoughtful feedback. We’re thrilled to hear you’re enjoying the all-in-one functionality and customer support, and that the new features are adding value to your experience! We also really appreciate your suggestions regarding the website customization and photo gallery—great points! I’ve shared your feedback with our product team for consideration in future updates. If you ever need anything, don’t hesitate to reach out. Best wishes, The Lodgify Team LL Lesley L. Owner Real Estate Used the software for: 2+ years ### "Great Functionality but Poor Connectivity Support" March 6, 2025 2.0 Both positive and negative. needs to focus on meeting the needs of Property Managers who regularly change and gain rentals with the proper support, tools, and resources. The Connectivity team needs to offer phone support and an account manager should be assigned to each client so that when there are urgent or unresolved issues. I have offered this feedback to Lodgify on numerous occasions over the past 2.5 years that I have been a client and have never gotten a response, so I feel comfortable sharing it in a review in hopes that they will make more positive changes and they will continue to get better and better with time. Pros meets my needs for managing 14 properties for an affordable price (about $340 per month). It is reliable in syncing calendars to prevent double bookings, and managing pricing and fees. It has a slick feature where you can flip between all your properties to make one change on a particular page (pricing for example). It's pretty user friendly for basic property management functions. The dashboard is a great feature and the automated responses are great. It also works well for managing direct bookings as well as platform bookings all in one place. Customer support is responsive and effective for getting quick help for basic platform management and functions. The website builder is basic but effective. I am hoping they will improve their design features moving forward, but I have noticed that Lodgify is regularly making improvements to many of their features, and that is appreciated very much! It is highly defintely effective for the day to day management of your properties. Cons Three things: Starting up as a new customer was extremely slow, time-consuming, and frustrating. Primarily because their training material is not written in a simple, straight-forward sequential process with steps. Rather, it is organized as a list of topics so you have to scour over pages of info to find what you are looking for. Second thing: Onboarding new rentals takes about a week per rental, and I am very computer savvy. Customer support tries, and they are nice, however, there are no manuals or directions geared for onboarding new properties on all the main platforms easily, and there is no live phone support for connectivity. Live support for simple issues is great, but anything related to connecting new rentals requires email communication and waiting. Their connectivity team tries to respond in writing within 24 hours and often the issues are complex. They also respond in the middle of the night and if you are unable to fix things with their guidance, you won't hear back until the following night. Most recently it took me 4 weeks to resolve payment issues for 5 of my rentals, which resulted in massive cancellations. They never did send me instructions in writing. I understand the complexity because Booking.com, Airbnb, VRBO, etc., all have different policies that impact connectivity and they change over time as well. They could easily solve the problem by organizing their training materials more effectively. I have developed my own manual for onboarding properties that is beginning to work for me. I have it down to three days if I'm lucky and all the stars align. 3rd thing: Most of the 'Property Manager Modules' for managing work such as cleaning and communication for your team, have no value and aren't effective for use for my properties - I deal with vacation rentals, primarily luxury homes. Perhaps they are better for Hotel rooms, I am unsure. If I were only rating the day-to-day functionality of the platform, I would give 4-5 stars, but since onboarding new rentals is so ineffective, and time-consuming, I have to go with 2 stars. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Lodgify Price jkhsdfljksdjkhsdlkjfhsdlkfjhsdjhlsdjhlsdjhsdjkjsdhfkj Review Source Response from Lodgify March 11, 2025 Hi Lesley! Thank you for sharing your detailed feedback! We're happy to hear that Lodgify is working well for managing your properties and that the platform's functionality is meeting your day-to-day needs. We also appreciate your constructive criticism regarding the onboarding process and connectivity support. We’ll be sure to take your suggestions into account as we continue to improve the service. If you need any help or have further questions, don't hesitate to reach out. We're here to support you! Best wishes, The Lodgify Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.