# CenterMaster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CenterMaster Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/131925/CenterMaster --- # CenterMaster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CenterMaster ## What is CenterMaster? Cloud-based call center management solution that lets businesses manage customer engagement via tools such as IVR, email & more. ## What is CenterMaster used for? [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $125 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CenterMaster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.acucall.com&name=CenterMaster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CenterMaster 0.0 VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $125 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (881) Value For Money 0.0 (0) Value For Money 4.5 (792) Customer Service 0.0 (0) Customer Service 4.6 (812) ## CenterMaster alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about CenterMaster Overview ### What company size and specific industries is CenterMaster built for? CenterMaster is designed for businesses of all sizes, from small companies to large enterprises, that run call centers. It suits organizations needing cloud-based telephony integration, call blending, and reporting across customer service or sales operations. Features and Usability ### What are the key features of CenterMaster? CenterMaster offers call center management features for inbound and outbound calling, including automatic call distribution, call routing, and queue management. It also includes IVR, call scripting, multiple scripts, call logging, call recording, predictive dialer, manual dialer, alerts/escalation, and voice mail. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does CenterMaster offer? CenterMaster provides webinars and documentation to help teams get started. Webinars support live, guided training sessions, while documentation offers written reference material for self-paced learning, feature review, and step-by-step guidance when needed. Getting Started and Support ### What customer support options does CenterMaster offer? CenterMaster provides 24/7 Live Rep and Chat support. These channels give users direct access to help at any time. No reviewer feedback about support quality, response times, or common frustrations is available in the catalog data, so the support experience cannot be assessed further. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording Record the audio of phone conversations for quality assurance purposes CenterMaster 16 features System alerts about the need to escalate an issue or request Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Create a collection of marketing actions to complete specific goals and plan and analyze campaign results A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Basic $125.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.