Average Ratings

4 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Zurple
  • zurple.com/

About Zurple

Web-based software used by real estate agents to identify serious buyers and contact them with relevant home listing information.


79532

Zurple Features

  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification
  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management

Zurple Reviews Recently Reviewed!


Dropping Zurple after 8 years

Aug 07, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I liked the constant contact back with the prospects

Cons: I didn't like the same comments sent to a prospect time and time again. Once they get one email message they shouldn't get the exact same message again the next listing that comes through. I also don't like my contacts being shared with other Zurple agents. I have seen my contacts emails with another Zurple Agent's info on it. What the heck is that?

Overall: I liked Zurple in the beginning and recommended them to a number of fellow Realtors. Several of them signed up.
After a time I had enough active leads that I decided to cut back from the monthly fee to half that, and ultimately then I reduced my Zurple subscriptions to just the buyers currently on my lead list. No new buyers coming in, but still charged per month to keep them on the Zurple back page.
When I decided to cancel Zurple altogether, they did not tell me they were going to bill me one last time. They assigned me a case # and said someone would be contacting me. That didn't happen.
So they billed my CLOSED bank account and I was stuck with in overdraft fees. I had left enough money in the account for a few small auto-debits that hadn't transferred yet, but not enough for the Zurple fee as well.
When I called to complain, it was like "Oh well, so sorry that happened to you."

Seriously? Apparently, after 8 years of being Zurple's customer, they don't believe in contacting a client at cancellation. If someone HAD contacted me when I canceled the account, 2 WEEKS ago, I would have put enough money in the account to cover the bogus 30 notice fee. Note . . . Zurple hasn't sent me any new leads for years . . . just the same leads that have been stagnating for 4 years. There's no logical reason they need 30 extra days to close my account of stagnant leads. I am furious!

Great, but could be better.

Jul 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like the tracking on the leads that come in and how often they are on the site engaging with us. They are able to send mass emails that are personalized so they look like they are connecting with you personally.

Cons: I do not like how they do not have to enter a telephone number to sign up. Calling is the most effective gain in getting a hold of a lead to connect with.

Overall: We were able to gain more leads than we would have without it.

Fraudulent promises

Jul 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I am so aggravated by the fraudulent promises of this company and the fact that they sent our account into collections when we tried to cancel, there is nothing good enough to say about them worth mentioning.

Cons: This property was misrepresented to us and we purchased it. It does not send texts on a drip campaign like they advertised and now they have sent our info to a collections company bvecause we opted out mid contract. DO NOT TRUST THE PROMISES THEY GIVE YOU OVER THE PHONE. DO NOT USE THEM.

Overall: They sent my account into collections because I was unsatisfied and tried to cancel

Rip Off. They make promises they can't keep. Horrible customer service.

Aug 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing.

Cons: It never worked right. They promise that they will have your web site up and running id 10-15 days.

It took them 66 days to get it to work right. They do not return emails or phone calls. It was by accident that they even found out I had a problem.

Overall: None. It never worked properly.