# Flowlens Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Flowlens the right MRP solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131932/Flowlens/reviews --- Flowlens 4.8 (24) [View alternatives](https://www.capterra.com/p/131932/Flowlens/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Flowlens Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews JA Julian A Managing DirectorConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ease of creating BOMs and pricing means we are quoting more accurately and making more consistent margins. “ September 29, 2022 EE Eric E General Manager - FinanceMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Our company recently trialled Flowlens as an MRP solution that could integrate with Xero to create a more robust ERP solution.“ January 12, 2022 IS Iain S MrIndustrial Automation, 2 - 10 employeesUsed the software for: 1-2 years. “Integration with Xero for accountancy is flawless.“ October 11, 2021 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephen S. Sales Manager Mining & Metals Used the software for: 2+ years ### "Flowlens review" October 14, 2021 5.0 Outstanding level of service and friendly staff who are keen to take ideas into their development plan. There have been a number of good developments over the 2 years I've used it. Pros The part of the software most useful to us is being able to take an initial enquiry right through to despatch and invoice, generating clear documentation at every stage and finally pushing the sale through to our accounting package. Cons The feature I don't like is the email integration process - it's easy to mail out from the software but it uses a Flowlens mailbox which can be confusing. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Copper](https://www.capterra.com/p/141642/Copper/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Flowlens Yes Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It was the inventory management process that really sold Flowlens to me. Review Source DP Dan P. Production Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Software that is easy to use and implement " September 15, 2022 4.0 Overall experience with Flowlens has been good, they are a company that values the input from their customer base and if they can make your life easier by working in updates to the system they always will. For us the biggest thing was the immediate visibility that the system gave us, we'd gone from having to have multiple spreadsheets and databases open to being able to jump from one section of Flowlens to another and then back again overnight Pros As a service company we looked high and low for a software that would manage both the new manufacture product and also customers equipment coming in for service. Flowlens fits that bill, the intergration into the company was relatively painless and would probably be even smoother should you come from an existing system most of our pain in the intergration was coming from our old Excel and Access databases but the team were fantastic in their support to get this up and running for us. Cons The service side of the system does function for us but it sometimes feels like the poor relative. It would be good to get some of the functionality from Sales and Projects across to the service side for service related businesses such as our own. Alternatives considered [MRPeasy](https://www.capterra.com/p/134177/MRPEasy/) Reason for choosing Flowlens We had demo's from all that we considered and shortlisted down to three of which Flowlens was one of these, Flowlens seemed to be the simplest system to use and reassured us that they would cope with the service side of our business where the other systems were unable to reassure us of this. Review Source EE Eric E. General Manager - Finance Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Good Basic MRP Tool for SMEs" January 12, 2022 4.0 After many product demos and a trial we decided that Flowlens was not for us as we need a more robust and mature MRP/ERP solution. Pros Our company recently trialled Flowlens as an MRP solution that could integrate with Xero to create a more robust ERP solution. We really liked the simple integration with Xero and the fact that it could manage the shop floor well. Cons We found the system could use improvement when dealing with complex sub-assemblies and when managing multiple complex products. This product is best suited for simple manufacturers. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[MRPeasy](https://www.capterra.com/p/134177/MRPEasy/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Review Source IS Iain S. Mr Industrial Automation Used the software for: 1-2 years ### "Ease of use and aligned with our business" October 11, 2021 5.0 We have moved away from out team working within an accountancy package to now using flowlens for all day-to-day business activities. Only accounting and management now need to touch the accounts system. Where we perceived limitations or lack of features against some of the big CRM providers now we are using the system these have turned out to be non-issues and the simplicity and accessibility of the platform has driven adoption Pros The user interface is clear and intuitive and won't scare away first-time users. Compared to other offerings there are not lots of unused boxes/fields or white space taking screen space. All the key information is available where you want it. Customisations are possible using the form templates which make it very easy to capture business specific data, for example we use this within our sales leads to capture customer requirements and create technical sales-support notes or even as simple as generating covering note to print and identify some free-issued materials from a customer. Integration with Xero for accountancy is flawless. You only need to give certain people access to certain elements keeping the user interface focussed to their role. The response of support has been excellent whenever we have needed to ask a question. The product is also designed for companies like us - small-medium manufacturers / solution providers so there is an alignment of the offering to the use case which meant we weren't fitting a round peg into a square hole from day 1. Cons The system generated documents are fixed format, 90% of the time there is ample scope to use the fields that already exist to make the document contain what you need but there are times where an editable document would suit our need better. Some bulk actions don't exist at the moment (Like archiving multiple obsolete products) - although I believe they are coming soon. Alternatives considered [Sage 200](https://www.capterra.com/p/227604/Sage-200cloud/)[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Reason for choosing Flowlens Sage was not 'ready' there were big gaps in the offering and it was quickly ruled out. Business central would have worked but would have cost considerably more and needed a large implementation package to get it right for us. When we showed a demo to our staff it appeared hard to use and understand so it lost traction from that point. We would also have been relying on (and paying for) a Microsoft partner to be our accountancy support which felt more risky than dealing with sage or Xero directly who know how to support their own product. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Poor adoption of dynamics which had so much power and flexibility we never really got it focussed to our systems. Maybe this was poor implementation but there was also no sensible way for it to link Sage Line 50 which is a mainly desktop product. So we had data in 2 places and the CRM didn't have enough data going into it to be able to extract any meaningful reports. Sage was also desktop only and we needed to facilitate remote working more and a cloud platform was the obvious choice Review Source Response from Flowlens October 12, 2021 Iain, thanks for taking the time to review your experience with the Flowlens product and people. As you've mentioned we have designed Flowlens for a specific market in SME manufacturers and industrial systems providers which allows us to keep improving the system capabilities around your needs. It's also great to hear how seamless the Xero integration makes your workflow. The feedback below is understood and has already informed plans for 2022. Thanks from all at Flowlens! Amy D. Managing Director Automotive Used the software for: Less than 6 months ### "Blows Salesforce Out the Water!" October 3, 2019 5.0 My overall experience with Flowlens has been fantastic. The price point is great, the support is there, and the system itself is awesome. We use the system for everything from holding a parts database to selling vehicles. The system integrates with our Quickbooks system beautifully which saves us hours of inputting stuff. It sends me daily reminders for all of the leads I need to get back to, and it just does everything- even job cards for the workshop!!! It's just awesome and if you're reading this right now then you NEED to get this software. You won't be disappointed. Pros Flowlens is so easy to use and understand, it saves me hours on admin and sales and the team are so helpful. It's just so easy to use I can't believe it.... having used Saleforce previously which is overpriced, not suitable for SME and ridiculously complicated, Flowlens is a breath of fresh air. Admin is no longer a dread! Cons There is literally NOTHING I don't like. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Flowlens Hubspot is another ridiculously overpriced system that doesn't work as easily as Flowlens. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was stupidly overpriced for my business size and honestly I've coded websites before and I still couldn't work out how to configure it. I've worked with Flowlens before in a previous role and I missed it terribly. Rich messaged me on LinkedIn and I jumped at the chance to switch. Luckily managed to get a refund from Salesforce & made the switch without hesitation. Review Source Response from Flowlens October 9, 2019 Thanks Amy, we're delighted that Flowlens is making such a difference for you and your team! We put a lot of time into making the CRM and MRP software tools as intuitive as possible, whilst giving you flexibility to configure it as you need, so great to know we're doing a good job. The more admin CRM can do for you across sales, stock and jobs, the more time you have for growing sales, so we really do appreciate what this means for you and the business. OC Oliver C. Managing Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Flowlens is game-changing for SME manufacturers" September 22, 2022 5.0 Flowlens has been instrumental in helping our digital transformation journey - we now operate a system that is underpinned with real-time data, live dashboards and reports, and intergratd into our accounts package (XERO). This is game changing for us as we used to manage over 10 spreadsheets every week, often with duplicated data, for management information. Since adopting Flowlens, we have reduced the qty of spreadsheets to 2 or 3, saving almost 1 staff day a week.. Freeing up time to focus on customer facing activities Pros The software is cloud based (no client software downloads), always up to date, intuitive to use, user friendly, secure and real-time.. Cons The service module could be improved a little - we need to evaluate and quote repairs (all possible in Flowlens) but would lie to raise a contextual sales order to align with the repair - this is how most of our customers would like to operate (rather then just an invoice) Reason for choosing Flowlens Ease of adoption, use and support Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) a desire to modernise and digitally transform Review Source JI Jim I. Head of Production Operations and Supply Chain Automotive Used the software for: 1-2 years ### "Great for small and medium sized businesses" October 21, 2021 5.0 Flowlens has given us a great platform with which to align our processes. It's straight forward to use and very accessible. If you're looking for a functional and robust MRP system, I'd recommend Flowlens. Pros The ability of Flowlens to simply manage our procurement activities, supplier interactions and ordering in general is fantastic. Cons I have no complaints; very satisfied with the tool! Alternatives considered [MRPeasy](https://www.capterra.com/p/134177/MRPEasy/) Reason for choosing Flowlens Local support, product alignment with our business scale and processes and process development. Review Source AH Anna H. State Account Manager Medical Devices Used the software for: 1-2 years ### "Looking for a CRM - Flowlens is Brilliant" May 14, 2024 5.0 Really Fantastic! We all love it and there is still so many features we are not using to their full potential. Pros The ease of use interface, the link ability for drilling down. Email addresses for each quote/order/etc The Inventory Managements, the tag feature. Customer details management, asset tracking with companies. Document revisions, stages of pipeline process and Reports. Cons The inability to include a Title ie Professor/Doctor etc. Specific address not listed for customer displaying on quote. The length of the quote title affects the length of document, the quote name disappears and document has blank spaces and is is too long. No ability to add optional extra’s on the quotes which don’t accumulate in the cost. Assets cannot be assigned to specific company addresses. Reason for choosing Flowlens It was reasonably priced and did everything we needed from a CRM Review Source JA Julian A. Managing Director Construction Used the software for: 2+ years ### "Flowlens has revolutionised our business." September 29, 2022 5.0 Magnificent! Well supported. Listened to. Easy to work with. Pros Combined CRM/MRP system with good integration to third-party accounts package was our main driver. But the additional features have absolutely changed the way we work. The tasks feature drives collaboration and gives visibility to activity. The ease of creating BOMs and pricing means we are quoting more accurately and making more consistent margins. (That is a big one). Customised forms help us manage the rest of the business more effectively. Remote access with full functionality on all platforms, gives us massive flexibility. We use it to manage nearly every aspect of our business and for a rapidly growing organisation, the ability to have one source of data is really beneficial. Our mantra is 'If it ain't on Flowlens, it never happened!' Cons It fitted about 90% straight out of the box. There would be some nice to have features, which we have discussed with Flowlens and they are open to adding new features where thy can see universal appeal, which is great! Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Workhorse](https://www.capterra.com/p/176527/Workhorse/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Flowlens Price, features, scale of Flowlens company. Review Source CO Cerys O. Senior Systems Support Engineer Telecommunications Used the software for: 1-2 years ### "Very intuitive software to learn. Clean and clear layout and menu presentation." September 21, 2022 5.0 The software has really transformed communications within the entire company from the starting enquiry through to shipment. The system has enabled everything to be transparent to the relevant users, removing the need for much of the email conversations that were required before, just to keep on top of the status of the order stack. We were most keen to move away from information silos being stuck in individual email inboxes - we have achieved this. Overall the support we have received from the team, has also been great. Queries are responded to promptly which continues to help with the smooth running of the system within our company. Pros The layout of the screens and the menu structure. Lots of links between screens to take you through the Quote to Cash process. Users have found it very easy to learn, its very intuitive. We found this a very positive feature especially for some users who do not use the system on a daily basis. The system was the perfect choice for our needs, in terms of being able to choose when we integrated the Accounting Software element. The rest of the Flowlens functions work well without the need to include the Accounting element until we are ready. This was in contrast to many other systems that we looked at, where we would have been forced to move our entire system all in one go. Using Flowlens has enabled us to take a more modular approach to implementation. Cons Kits work well on the system, for selling a single item that has a parts list under it. Kits work less well, if the parts list contains serialised items. There is no option to breakout the parts list to show the serialised items at Dispatch/Invoice level, which would be useful. Cost Prices are based on manual updates. Ideally the Cost Price would be constantly updating based on Stock Movements. Custom reports and documents are not currently a feature that would be really helpful going forward. Reason for choosing Flowlens Several other products were considered, however the modular nature of Flowlens and the simple and clean design was what attracted us to selecting it. Review Source GB Gareth B. Technical Director Oil & Energy Used the software for: 6-12 months ### "Great for small business" November 9, 2021 5.0 Flowlens has been really easy to implement and operate. It has played a vital role in our ISO 9001 certification. Pros We love this tool. It was easy to integrate into our business and all the various aspects of it connect seamlessly with one another. On the rare occasions that we need it, the customer service is quick and efficient. Cons There is nothing that we do not like about this software. It would be sometimes useful to be able to produce customised reports, but we are easily able to work around this issue. Reason for choosing Flowlens We were recommended this product. At the time, we knew we needed to implement a system to assist with managing our business and Flowlens ticked all the boxes. It has been easy and we would not hesitate to recommend this product Review Source DO Dennis O. Chairman Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Product usefulness " September 12, 2022 5.0 flowlens helps us run a version of MRP to develop our production plan , whilst ensuring inventory and raw material requirements are managed to a minimum yet sufficient to deliver orders to our customers on time. Pros You get a lot of software for your money. Fior a young company value for money is essential. Flowlens covers all the basics well and does all we need. Not over complicated unlike some of the competitive products. Local support Compatible with Xero Cons Would like to see further enhancements to the CRM side of flowlens on service and warranty offerings. Reason for choosing Flowlens Chose Flowlens on Value for money, ease of use and local support. Review Source BB BEN B. Owner Automotive Used the software for: 1-2 years ### "The perfect system" May 21, 2024 5.0 Pros Functionality/ease of use. Un complicates the complicated Cons some functions could improve, i.e when you click 'go back' it takes you to the original screen not the previous page Review Source AG Antony G. Managing Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Renovo solutions " September 21, 2022 5.0 Great Pros The way someone has thought about the process flows from start to finish Cons Needs price lists / discount structures based on supplier product groups for FIFO buying and selling of goods not just manufacturing Also editable and flexible reports rather than fixed would be a huge help Alternatives considered [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Reason for choosing Flowlens Better product Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Better product Review Source DC Danny C. Operations Manager Medical Devices Used the software for: 6-12 months ### "User friendly system" September 15, 2022 4.0 I'm pretty new to Flowlens (6 months)but working with other systems this is very easy to get your head around. Helpful to be able to work closely with the support team (\[SENSITIVE CONTENT\] in my case) who is always available to answer emails or chat over teams for support and guidance or look into any problems you come across Pros Very user friendly and easy to navigate. Easy to manage users if you are overseeing them. Many good features to aid your business Cons Not having a none nettable location for your reject parts as they will show up in your total amount. Scanning not being a function at present Review Source NK Nicole K. Logistics and DOT Compliance Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Everything in one place!" May 22, 2019 5.0 We had issues with over booking drivers for shows and inventory issues but were able to correct those with Flowlens. Pros As someone who has worked in this industry for over 10 years it's nice to have everything in one place. Scheduling employees for jobs to avoid conflicts with our events and shows and scheduling inbound and outbound trucks for these shows all in one location makes less waste and keeps everyone on the same page. I also do the inventory when assets arrive so I am able to assign asset numbers and edit product with weight and other pertinent information. We can also keep customers information to allow ordering for the shows and sales leads. We can access projects that will provide full details all in one place.t you can also create purchase orders and assign the assets to them to give accurate and real time pricing to customers. Cons There is nothing- hands down the best software that can be tailored to your CRM and ERP business needs. Review Source Response from Flowlens May 28, 2019 Thank you Nicole for this excellent endorsement of the value Flowlens delivers Lowe, both through our software and the experienced professional services we provide. Making trustworthy and user-friendly business process tools and real-time information is what Flowlens is all about. We're delighted it's having such an impact for you and the team. NP Nathan P. Technical Director Oil & Energy Used the software for: 2+ years ### "Denatec Flowlens Review" September 22, 2022 5.0 I couldn't have asked for a better product/service when setting up Denatec and also it's contribution to the company's success. Pros The off-the-shelf suitability with our processes/procedures Ease of use Common sense approach Cons Restricted when it comes to laying out certain forms - could quite easily output documents that complete our document packs but doesn't; CofC, Test Certificates etc. Reason for choosing Flowlens Had all the functionality we required in a package that was simple, clear and easy to use Review Source CS Carter S. Finance Manager Consumer Goods Used the software for: 2+ years ### "Very satisfied customer of Flowlens" June 7, 2019 5.0 Very happy with our experience of flowlens. We use this mainly for the Sales Order function, which once set up correctly can pre-populate the full specifications of our products and the prices to save time and effort. Any time we have ever contact Flowlens for assistance we have always received quick responses and solutions. We would highly recommend! Pros The simple layout and ease of use with great functionality. Cons We are yet to have an issue with Flowlens as it always performs well and never lets us down Review Source Response from Flowlens June 10, 2019 Thank you Carter. We're delighted that Flowlens is making sales order processing and quotations more efficient and accurate! Reducing errors causing by inaccurate product configuration is a key problem Flowlens solves. Also, thank-you for the feedback about our ease of use, we deliberately designed Flowlens to be very user-friendly and easy to learn, so it's great that you are finding this makes such a difference. Thank-you for your continued custom! RK Rhys K. Managing Director Automotive Used the software for: 1-2 years ### "Fantastic System" September 30, 2022 4.0 Very Good Pros Easy to integrate (it does take time), can be moulded to your business operations rather than your operation moulding to the software. Cons There was nothing that stood out. We have found the system very easy to use Review Source RT RICHARD T. Managing director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Intuitive & Visual" June 10, 2019 5.0 Very helpful team and a product that suits or business, great savings in efficiency, more control and fit for purpose. Pros Simple to enter details , on the desk top picture of where we are , fantastic reporting and quick and easy to use. Cons As with all things cost but then Flowlens is modular and flexible and as such affordable. Review Source Response from Flowlens June 12, 2019 Thanks for the feedback Richard! We've made Flowlens easy to learn and use, and i'm glad the reporting is so helpful for you. Versus manual systems and HR costs, Flowlens offers so much at an affordable price, with the experienced implementation and ongoing support to ensure you get results. CH Cathy H. Sales Coordinator Construction Used the software for: 1-2 years ### "Flowlens Review" July 24, 2019 5.0 Before we used Flowlens it was hard to keep track of all the quotations we had been sending out therefore we were not able to followup enquiries. I now am able to schedule tasks to follow up, record feedback & hopefully secure more orders Pros Flowlens is a good method of storing quotes & leads I like the fact that I can keep track of all enquiries and am able to set tasks to follow these up Cons No negatives that I can think of so far Review Source SC Sarah C. Operations Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Flowlens Review" June 24, 2019 5.0 Flowlens overall is good and is continuously developing as a company. Flowlens listen to customer needs and really take onboard improvements where they can. The front sales end of the system is very easy to navigate etc. Pros I like the look of the system, it is very clean and modern. We moved from Sage so Flowlens is a lot more appealing to look at. Cons The system is fairly new so is not as advanced in some areas as other systems. The system is continually been updated and has come on a long way even in the last 6 months so it's moving forward in the right direction. Review Source Rob G. General Manger Construction Used the software for: Less than 6 months ### "Banner Equipment" September 30, 2022 5.0 Pros Easy to implement. Very good support. The UI is great too. Cons Unable to create automatic reports, such as weekly reports sent straight to email. Review Source MT Mark T. Outsourcing Manager Accounting Used the software for: 1-2 years ### "Flowlens from an Accountants point of view" September 29, 2022 5.0 Professional from the outset and excellent ongoing support. Pros I helped integrate Flowlens with a client and I found the help and input from the Flowlens staff invaluable. Cons I was very happy with the software from a implementation point of view. 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