One-to-One-Text is a Multi-Operator Live Chat Support tool. The tool enables you to instantly communicate with potential customers visiting your website. The live chat application also acts as Visitor Monitor Tool and helps you to know the geolocation, browser info, pages visited & time spent on the pages. With onetoone text you have effective communication.The in-built features like Canned Responses, Operator-Operator Call Transfer, Visitor History are increasing your support team productivity.
Comments: Perhaps, the biggest value proposition for using OnetoOne Text is the solution¿s combination of human intelligence and automated chats. OnetoOne Text drives several cost savings in the process. For example, you do not need to invest in file sharing software to interact with your customers. Then, there are nifty and useful custom features within the solution. These help craft a personal response to customers and, in effect, enhance your brand.
However, OnetoOne Text should consider improving its user interface to make it less cluttered and simple. In addition, the application¿s website could also do with a makeover so that potential customers will find it easy to connect with the application. Similarly, the current suite of reports should be extended to provide richer detail about customer interactions and chats.
Pros: Fantastic combination of human intelligence and automated chats
Cons: Could do with better interface and reporting capabilities