Who Uses This Software?

Organizations with 500 or more employees that want to save money and manage their voice infrastructure more effectively.


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SAI
  • www.sierragold.com/
  • Founded 1980
  • United States

About Sierra Gold

Sierra Gold by SAI, helps businesses proactively manage their voice, data and wireless usage and expenses, simply and efficiently. Sierra Gold provides seamless integration of 3rd party data, as well as, implementation and support of global sites for U.S. based enterprises. Managers and end-users can access easy, flexible reports from anywhere, anytime, reducing the workload on Telecom/IT departments.


Sierra Gold Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

Sierra Gold Reviews

Great product but better team

Feb 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support.

If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the problems.

Lastly, their product and supports also comes with experience. These folks who work for SierraGold have so much experience and constantly share their experience. Therefore, when it it comes to picking a vendor I wish all of them were like SierraGold.

Can I give 6 stars!!!

Feb 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous purposes for the reports, fitting a broad range of anlysis and reporting needs we have as a international company. Also, the toll fraud reporting has become a staple and intergrated into our daily business process. Above all, I know we made the right choice when we selected Sierra Gold.