Who Uses This Software?

Organizations with 500 or more employees that want to save money and manage their voice infrastructure more effectively.

Average Ratings

2 Reviews

  • 4.5 / 5

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • SAI
  • www.sierragold.com/
  • Founded 1980
  • United States

About Sierra Gold

If youre a Fortune 500 Company in need of Call Accounting services, were the company to call! We will collect, retain, and report on your calling activities to meet your financial, governance, and corporate compliance initiatives. At SAI, our mission is to help large enterprises simplify a complex telecom world by providing usage and expense reporting tools for PBX, VoIP, and other unified communication systems. And, weve been doing it for over 25 years!

Sierra Gold Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting

Sierra Gold Reviews

Can I give 6 stars!!!

Feb 02, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous purposes for the reports, fitting a broad range of anlysis and reporting needs we have as a international company. Also, the toll fraud reporting has become a staple and intergrated into our daily business process. Above all, I know we made the right choice when we selected Sierra Gold.

Great product but better team

Feb 18, 2015

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support.

If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the problems.

Lastly, their product and supports also comes with experience. These folks who work for SierraGold have so much experience and constantly share their experience. Therefore, when it it comes to picking a vendor I wish all of them were like SierraGold.