# Sierra Gold Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sierra Gold Software - reviews, pricing plans, popular comparisons to other Telecom Expense Management products and more. Source: https://www.capterra.com/p/13196/Sierra-Gold --- # Sierra Gold Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sierra Gold ## What is Sierra Gold? If you're a medium to large company in need of Call Accounting services, we're the company to call! We securely collect, retain and report on your calling activities to meet your financial, governance and corporate compliance needs. At SAI, our mission is to help enterprises simplify a complex telecom world by providing usage and expense reporting tools for PBX, VoIP, Mobile and other unified communication systems. And, we've been doing it for over 25 years! ## What is Sierra Gold used for? [Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sierra Gold?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sierragold.com/&name=Sierra Gold) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sierra Gold 4.5 (2) VS. [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $300 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.5 (18) Value For Money 0.0 (0) Value For Money 4.8 (16) Customer Service 5.0 (2) Customer Service 4.9 (18) ## Sierra Gold alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (23)](https://www.capterra.com/p/150641/Telecom-Analytics/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (12)](https://www.capterra.com/p/187781/Mobil-X-Suite/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (11)](https://www.capterra.com/p/174132/Datagate/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Sierra Gold Overview ### What company size and specific industries is Sierra Gold built for? Sierra Gold is designed for organizations with 100 or more employees that need to manage voice infrastructure and reduce costs. It is aimed at larger businesses rather than small teams, and the vendor description does not name any specific industries or sectors. Features and Usability ### What are the key features of Sierra Gold? Sierra Gold offers asset tracking, usage tracking and analytics, and chargeback tracking for telecom cost management. It also includes billing for data and voice, internal cost allocation, and contract negotiation. Call management features include call routing, call monitoring, call reporting, call duration, inbound and outbound reporting, and who answered logs. Getting Started and Support ### What training and onboarding options does Sierra Gold offer? Sierra Gold provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives teams written reference material for self-paced review and feature lookups. Getting Started and Support ### What customer support options does Sierra Gold offer? Sierra Gold provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback on support is available here, so user experience details such as response time, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Billing for Data Billing for data services Billing for Voice Billing for voice services By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Sierra Gold 19 features Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Billing for data services Billing for voice services Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Identify the number and contact information of a caller before answering the phone Track usage and chargeback for disputed transactions/expenses Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Compatible with fixed-line (cable) telecommunication systems Identify and prevent suspicious activity Track and monitor incoming call statistics Compatible with mobile-line (cellular) telecommunication systems Track and monitor outgoing call statistics Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Track calls answered by employees ## Pricing Free Trial Basic $300.00 Per Feature,Per Month ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DP David P. Director of IT Communications ### "Great product but better team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 18, 2015 I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support. If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the problems. Lastly, their product and supports also comes with experience. These folks who work for SierraGold have so much experience and constantly share their experience. Therefore, when it it comes to picking a vendor I wish all of them were like SierraGold. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Don B. Infrastructure Analyst ### "Can I give 6 stars!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 2, 2015 I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous purposes for the reports, fitting a broad range of anlysis and reporting needs we have as a international company. Also, the toll fraud reporting has become a staple and intergrated into our daily business process. Above all, I know we made the right choice when we selected Sierra Gold. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.