--- title: "Forsta Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Forsta Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/131969/FocusVision/" page_type: "product" language: "en" --- # Forsta Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Forsta ## What is Forsta? Forsta (formerly FocusVision Decipher) is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates. ## What is Forsta used for? [Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Forsta?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.forsta.com/&name=Forsta) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Forsta 4.3 (14) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (14) Ease Of Use 4.7 (1,773) Value For Money 3.8 (11) Value For Money 4.5 (1,403) Customer Service 4.1 (14) Customer Service 4.5 (1,334) ## Forsta alternatives [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (2,947)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131969/FocusVision/alternatives/) ## FAQs about Forsta Overview ### Which roles and teams benefit most from Forsta? Forsta is most used by market research teams, data analysts, and project managers who need to design surveys, manage study workflows, and turn responses into actionable insights. IT, engineering, and localization specialists benefit from its technical customization, integrations, testing, and multilingual deployment, while customer-facing teams use it to capture and analyze feedback. Answer based on 14 reviews Overview ### What company size and specific industries is Forsta built for? Forsta is designed for organizations of any size that need to launch surveys quickly, access current reporting, and make data-based decisions to improve customer experience. It does not specify particular industries, so it appears suited to businesses and teams across sectors that rely on survey feedback and customer insights. Features and Usability ### What are the key features of Forsta? Forsta offers survey building and feedback management with customizable forms, questions, templates, and branding. It includes conditional logic, skip logic, question piping, and response validation, plus multi-channel distribution, mobile survey, offline response collection, real-time analytics, visual analytics, and access controls/permissions. Integrations ### Which third-party tools and platforms does Forsta integrate with? Forsta integrates with Adobe Analytics, Adobe Experience Cloud, Contentsquare, Tableau, Tealium Customer Data Hub, Zendesk Suite, Twilio, and Zapier. It also connects with Docebo, Google Translate, Infobip, Voxpopme, and Toluna Start, covering analytics, customer data, support, communications, translation, and workflow tools. Getting Started and Support ### What training and onboarding options does Forsta offer? Forsta provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does Forsta offer? Forsta provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support access is designed for direct contact and self-service, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers point to these as the top features buyers look for in survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Forsta supports all three of the features reviewers rank highest: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create tailored surveys, build and launch them efficiently, and review results with clear data insights, allowing teams to collect better feedback and make more informed decisions. Customizable Questions 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Real-Time Data 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Receive data and information in real time Data Import/Export 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Access Controls/Permissions 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Forsta 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.1 (14) 4.1 Based on 14 reviews ## Pricing Value for money 3.8 (11) ### Starting price Free trial available Value for money 3.8 (11) 3.8 Based on 11 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Google Translate](https://www.capterra.com/p/230852/Google-Translate/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Docebo](https://www.capterra.com/p/127213/Docebo/)[ Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[ Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (14) 4.1 Based on 14 reviews ## User reviews Overall rating 4.3 Based on 14 reviews Filter by rating 5(8) 4(3) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent VS Victoria S. Project specialist Market Research ### "Forsta for survey scripting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 As a market research company, we use Forsta as a tool for scripting our questionnaires there. It's convenient. Pros Forsta is convenient and easy to use and script questionnaires. We use it on every day basis for different functionalities. Cons We had some bugs a couple of times from Forsta's side that impacted all our surveys. They had been resolved in a timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DF Daniel F. Solutions Engineer Market Research ### "Forsta review from a developer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2025 I have really enjoyed learning the Forsta platform so far. It has many options in the survey builder for question types, logic, and custom code. The reporting dashboard also seems very customizable and great. Pros I recently learned how to use Forsta+ to build surveys and I really like how many options it has. There are many question types, logic, and solutions that can be applied. Cons I did not find any negative things about Forsta+. So far, it seems like a fantastic tool to build customer surveys, reports, and more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Noy F. Owner Construction ### "Amazing data use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 Pros The most I like about forsta is the data collection and the customer support very fast and very nice people Cons The least I liked about Forsta is the waiting time on the website but beside the waiting time everything were perfect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Constanza A. Localization and Testing Specialist Translation and Localization ### "Does the job" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 23, 2025 Pros It is quite simple to use and user friendly from a survey respondent perspective Cons Not that easy to navigate when you're checking data and surveys uploaded, learning to work around it takes some time as the platform is not super intuitive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Joseph A. IT Expert Machinery ### "Forsta Has Been an Incredible Surveying Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Pros I like the brilliant features of Forsta. Forsta has been so reliable when it comes to making surveys. Cons Forsta has been flawless. The features of Forsta are incredible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Taiwo O. Customer Service Representative Telecommunications ### "Forsta - Very Helpful and Manageable Survey Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2023 Pros I like the real time reporting and also the ease of importing and exporting data It comes with helpful survey features Allows lots of effortless and helpful customization Cons No serious malfunctioning as Forsta has all we need. Switched from [InMoment](https://www.capterra.com/p/160599/InMoment/) [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) [MindTouch](https://www.capterra.com/p/137969/MindTouch/) [Voice of the Customer HUB](https://www.capterra.com/p/132141/Voice-of-the-Customer-HUB/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF JEFF F. DIRECTOR OR PROGRAMMING Market Research ### "Will not be renewing" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 24, 2023 I wish we never got into this software and we are just counting our days to get out of it. We will not be renewing. Every problem from them comes with a nickel and dime solution starting with "you're on a shared server but if you want our enterprise software we can give you costs" and ends with "if you'd like our custom solutions team to look into that, we can give you costs." Really, I just want their software to work. We were definitely sold on a product that was said around the industry to be one of the best, but I've found solutions at a 1/10th of the cost and works very very well. If you have a team of actual programmers, and not project managers that program their own surveys, then STAY AWAY from this product. The lack of support alone you will get should stir you away. Thank me later. Pros I like the amount of various data outputs and the ease of editing respondents in Forsta. Cons There is not a lot to be desired in the platform and will hard to describe in one review. Starting with customer service, below average. Technical support, below average. We've found MANY bugs in their software which they refuse to acknowledge. The ones they actually do acknowledge they reply that nobody else has reported the issue so it's not high on their priority list. Very simple issues like telling the correct line of an error code does not work. I'd have to write a full blog on the issues in the software as they are plentiful and the emails received back from their team. Comical at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Simon B. Senior Data Analyst Market Research ### "Big hidden cost in the time it'll take you to accomplish tasks that should be easier" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 18, 2023 Very very frustrating. A platform that's been around so long should not be so far behind the competition in terms of usability or time to complete basic scripting functions. Pros Data reliability, it was the reason we moved away from Voxco, where we would inexplicably lose data in online surveys or not have data synced from CAPI devices (or partially synced with only a manual intervention on the tablet as a way of recovering and manually merging the "lost" data). So far we've yet to have the platform lose data Cons As you'll gather from the item breakdown, the time it takes to achieve your needs in this platform is just annoyingly longer than it needs, significantly. This is a cost to business in resource time and management. Other platforms allow for much more concise programming and easier control of survey flow and routing elements.They claim there's extensive documentation, and it's true, but, it's not very helpful documentation and digging for the nugget of information you need is another area that just takes too much time. However, it's preferable to contacting support who will give you the bare minimum of information in order to have the ticket updated, I presume the support teams KPI's are skewed to minimise time spent as they don't seem incentivised to actually resolve a problem, just update a ticket before it's goes presumably out of SLA and then move on to the next in an ever increasing plate spinning exercise.Or they'll want to sell you on paid services to custom script features that're basic check boxes in other applications.My absolute favourite support ticket though was two I received today, one asking if I'd reviewed the manual - which I had and doesn't actually answer the question, when I replied politely pointing this out, I was asked to contact support = \\ Switched from [Voxco Online](https://www.capterra.com/p/98491/Voxco-Online/) Data loss and poor support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kate V. Assistant Manager - Qualitative (Global) Market Research ### "Data options are limited, but for a relatively simple platform it is robust" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 23, 2021 We use Decipher consistently, frequently every day to program the majority of our online surveys, and connect to our panel of respondents to run the majority of our work. It can be confusing for project managers who are not familiar with crosstabs to run reports and there are a few steps which do not seem intuitive if you aren't familiar, but otherwise we are able to use this to provide the majority of our services. Pros We use this to program both simple and very complex and lengthy questionnaires. The testing tools are incredibly helpful - you can view QA codes, have spell check on, and there is an option where you can see all questions on one page in your browser. That doesn't allow for testing of logic of course, it is a static page, but for checking visual/text changes/fixes it is incredibly helpful for the end user. The data exports (crosstabs) can be confusing for those that aren't used to actual data analysis/summary/tabulation, because there are many steps to get through if you just want a raw data export. However, for those more experienced, you can customize your data exports and filter within the crosstab creation. You can also re-order and add/remove data columns and save that as a custom data export (although you need high permissions to do it) which means that you can clean up the data file nicely for a client and have it export consistently throughout the field period. Cons There are permissions I would like to have split out for more granular control of permissions- for example, the permission to edit the export (adding/removing variables) comes with a high permission tier in which you can delete/edit projects. I would like to have those split out so the project managers can edit their data exports without also having the other permissions and the risks associated. You cannot export stacked data from Decipher such that we have to program in Confirmit when we need stacked data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Dalia B. Translator/interpreter Market Research ### "Safety first " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 21, 2020 An amazing tool preferred by our clients for its privacy and easy use. Pros I like the privacy of our meetings. I like knowing there is always someone from the platform to assist us in any Questions and technical issues. Cons I have no complaints. It is great to have. Only gratitude Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131969/FocusVision/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.