--- title: "Forsta Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Forsta Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/131969/FocusVision/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Forsta Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Forsta ## What is Forsta? Forsta (formerly FocusVision Decipher) is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates. ## What is Forsta used for? [Survey](https://www.capterra.com/survey-software/)[Data Visualization](https://www.capterra.com/data-visualization-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Forsta?[Manage this product listing](https://www.g2.com/products/forsta/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Forsta 4.4 (16) VS. [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting Price Contact vendor Starting Price $35 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (16) Ease Of Use 4.7 (1,798) Value For Money 3.8 (12) Value For Money 4.3 (1,423) Customer Service 4.2 (15) Customer Service 4.4 (1,355) ## Forsta alternatives [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,798)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,606)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,519)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,931)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [View all alternatives](https://www.capterra.com/p/131969/FocusVision/alternatives/) ## FAQs about Forsta Overview ### Which roles and teams benefit most from Forsta? Forsta is most used by market research, qualitative research, and project management teams that design studies, coordinate fieldwork, and monitor delivery. Data analysts and programming or IT teams manage survey logic, integrations, and reporting, while localization specialists, translators, and customer service teams support multilingual feedback collection and respondent communication. Answer based on 15 reviews Overview ### What company size and specific industries is Forsta built for? Forsta is designed for organizations of any size that need to launch surveys quickly, monitor real-time reporting, and make data-driven decisions to improve customer experience. The description does not name specific industries, so it appears suited to general business teams across sectors that collect and analyze customer feedback. Features and Usability ### What are the key features of Forsta? Forsta offers survey and feedback management with a survey builder, customizable templates, and multiple question types, plus conditional logic, question branching, and response validation. It also includes multi-channel distribution, mobile survey, offline response collection, real-time analytics, customizable reports, customer segmentation, and access controls/permissions. Integrations ### Which third-party tools and platforms does Forsta integrate with? Forsta integrates with Adobe Analytics, Adobe Experience Cloud, Contentsquare, Tableau, Tealium Customer Data Hub, Zapier, Zendesk Suite, and Twilio, covering analytics, data management, support, and communications. It also connects with Docebo, Google Translate, Voxpopme, and Cint for training, translation, video feedback, and panel access. Getting Started and Support ### What training and onboarding options does Forsta offer? Forsta provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Forsta offer? Forsta offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Customer support is not described in reviewer feedback here, so no reliable assessment of response times, helpfulness, or common frustrations can be provided from the available data. ## Features AI summary Based on 10,704 Customer Experience reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Forsta supports all three features that reviewers rate most highly: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities give teams the tools to tailor questionnaires, collect and review responses efficiently, and create surveys more quickly, helping businesses gather better insights and make more informed decisions. Customizable Questions 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 3.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.2 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Access Controls/Permissions 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Template Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Forsta 52 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.1 (16) 4.1 Based on 16 reviews ## Pricing Value for money 3.8 (12) ### Starting price Free trial available Value for money 3.8 (12) 3.8 Based on 12 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Google Translate](https://www.capterra.com/p/230852/Google-Translate/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Docebo](https://www.capterra.com/p/127213/Docebo/)[ Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[ Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (15) 4.2 Based on 15 reviews ## User reviews Overall rating 4.4 Based on 16 reviews Filter by rating 5(10) 4(3) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent CK Corey K. Sales Director Information Technology and Services ### "Forsta is good for larger market research studies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 20, 2026 We were previously getting customer feedback and Survey Responses through simple Forms and Spreadsheets which made it take a significant amount of time to gather information. Now, everything is contained within one central location where we can Route Surveys/Responses and Create Reports. Pros I like that I can create very complex surveys using Skip Logic and Offline Responses and still be able to make it all work together as a cohesive unit. The Test Response Generator saves me so much time because I don't have to go through 50+ pages and manually check each page to see if the branching worked correctly. It does an excellent job working with large complex Quantitative Research Projects and allows direct exporting to Excel or SPSS which is great for my group. Glad it doesn't crash while I'm doing a Survey! Cons The User Interface feels somewhat old-fashioned. Customer Support also takes far too long to respond via email when your stuck trying to meet a project deadline. When I import large spreadsheets it becomes extremely slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amber N. Manager Market Research ### "Great for surveys with complex logic needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 1, 2026 Pros Forstra is great for programming large surveys where complex logic is needed. You can do complex routing, logic, and pretty much any question type you desire. It's easy to monitor completes and create crosstabs to analyze the data. Very user friendly overall. Cons It is not always easy to program a survey for someone with limited knowledge, so might not be the easiest for people wanting to program their own surveys without a bit of programming knowledge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VS Victoria S. Project specialist Market Research ### "Forsta for survey scripting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 As a market research company, we use Forsta as a tool for scripting our questionnaires there. It's convenient. Pros Forsta is convenient and easy to use and script questionnaires. We use it on every day basis for different functionalities. Cons We had some bugs a couple of times from Forsta's side that impacted all our surveys. They had been resolved in a timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DF Daniel F. Solutions Engineer Market Research ### "Forsta review from a developer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2025 I have really enjoyed learning the Forsta platform so far. It has many options in the survey builder for question types, logic, and custom code. The reporting dashboard also seems very customizable and great. Pros I recently learned how to use Forsta+ to build surveys and I really like how many options it has. There are many question types, logic, and solutions that can be applied. Cons I did not find any negative things about Forsta+. So far, it seems like a fantastic tool to build customer surveys, reports, and more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Noy F. Owner Construction ### "Amazing data use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 Pros The most I like about forsta is the data collection and the customer support very fast and very nice people Cons The least I liked about Forsta is the waiting time on the website but beside the waiting time everything were perfect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Constanza A. Localization and Testing Specialist Translation and Localization ### "Does the job" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 23, 2025 Pros It is quite simple to use and user friendly from a survey respondent perspective Cons Not that easy to navigate when you're checking data and surveys uploaded, learning to work around it takes some time as the platform is not super intuitive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Joseph A. IT Expert Machinery ### "Forsta Has Been an Incredible Surveying Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Pros I like the brilliant features of Forsta. Forsta has been so reliable when it comes to making surveys. Cons Forsta has been flawless. The features of Forsta are incredible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TO Taiwo O. Customer Service Representative Telecommunications ### "Forsta - Very Helpful and Manageable Survey Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2023 Pros I like the real time reporting and also the ease of importing and exporting data It comes with helpful survey features Allows lots of effortless and helpful customization Cons No serious malfunctioning as Forsta has all we need. Switched from [InMoment](https://www.capterra.com/p/160599/InMoment/) [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) [MindTouch](https://www.capterra.com/p/137969/MindTouch/) [Voice of the Customer HUB](https://www.capterra.com/p/132141/Voice-of-the-Customer-HUB/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF JEFF F. DIRECTOR OR PROGRAMMING Market Research ### "Will not be renewing" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 24, 2023 I wish we never got into this software and we are just counting our days to get out of it. We will not be renewing. Every problem from them comes with a nickel and dime solution starting with "you're on a shared server but if you want our enterprise software we can give you costs" and ends with "if you'd like our custom solutions team to look into that, we can give you costs." Really, I just want their software to work. We were definitely sold on a product that was said around the industry to be one of the best, but I've found solutions at a 1/10th of the cost and works very very well. If you have a team of actual programmers, and not project managers that program their own surveys, then STAY AWAY from this product. The lack of support alone you will get should stir you away. Thank me later. Pros I like the amount of various data outputs and the ease of editing respondents in Forsta. Cons There is not a lot to be desired in the platform and will hard to describe in one review. Starting with customer service, below average. Technical support, below average. We've found MANY bugs in their software which they refuse to acknowledge. The ones they actually do acknowledge they reply that nobody else has reported the issue so it's not high on their priority list. Very simple issues like telling the correct line of an error code does not work. I'd have to write a full blog on the issues in the software as they are plentiful and the emails received back from their team. Comical at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Simon B. Senior Data Analyst Market Research ### "Big hidden cost in the time it'll take you to accomplish tasks that should be easier" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 18, 2023 Very very frustrating. A platform that's been around so long should not be so far behind the competition in terms of usability or time to complete basic scripting functions. Pros Data reliability, it was the reason we moved away from Voxco, where we would inexplicably lose data in online surveys or not have data synced from CAPI devices (or partially synced with only a manual intervention on the tablet as a way of recovering and manually merging the "lost" data). So far we've yet to have the platform lose data Cons As you'll gather from the item breakdown, the time it takes to achieve your needs in this platform is just annoyingly longer than it needs, significantly. This is a cost to business in resource time and management. Other platforms allow for much more concise programming and easier control of survey flow and routing elements.They claim there's extensive documentation, and it's true, but, it's not very helpful documentation and digging for the nugget of information you need is another area that just takes too much time. However, it's preferable to contacting support who will give you the bare minimum of information in order to have the ticket updated, I presume the support teams KPI's are skewed to minimise time spent as they don't seem incentivised to actually resolve a problem, just update a ticket before it's goes presumably out of SLA and then move on to the next in an ever increasing plate spinning exercise.Or they'll want to sell you on paid services to custom script features that're basic check boxes in other applications.My absolute favourite support ticket though was two I received today, one asking if I'd reviewed the manual - which I had and doesn't actually answer the question, when I replied politely pointing this out, I was asked to contact support = \\ Switched from [Voxco Online](https://www.capterra.com/p/98491/Voxco-Online/) Data loss and poor support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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