# 360Alumni Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 360Alumni the right Alumni Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131972/360Alumni/reviews --- 360Alumni 4.6 (26) [View alternatives](https://www.capterra.com/p/131972/360Alumni/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 360Alumni Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CD Charley D Alumni ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “sensitive content hidden\] is fantastic in that she gets back to me with either, "This is how you can do it," or "let me check on that." When i compared products originally, I found that the price was better and now we are customers for life because of the people!“ September 25, 2024 OA Oumaima A research analystEnvironmental Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform offers a comprehensive directory of community members, making it easy to connect and engage with fellow alumni or community members.“ July 7, 2023 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corey R. Director of Placement & Alumni Relations Philanthropy Used the software for: 2+ years ### "WorkForce Multiplier !" April 1, 2019 5.0 I've enjoyed my time using the platform to help connect teachers around the state and the nation. Pros 360 has turned from a provider to a thought partner as we have grown and expanded out alumni offerings and supports. Cons As of right now, I would like to see an improvement in the accessibility of automated tools with the email marketing system. As of right now, it's a bit heavy handed but it's not a deal breaker in the least bit. Review Source Response from 360Alumni April 4, 2019 Hi Corey, thanks for the review! We've loved partnering with Golden Apple for the past four years. I'll check with Meg to make sure you and your team are well trained on the many automated tools in 360Alumni's integrated Emma email system, especially the ability to synchronize dynamic lists. As always, we'll update our product roadmap with anything else you need to be successful. We'll be in touch! - Christina Balotescu, Founder & CEO CD Charley D. Alumni Manager Non-Profit Organization Management Used the software for: 6-12 months ### "From Test Drive to Continued Support 360Alumni is the best." September 25, 2024 5.0 360Alumni has been terrific. I love that they have a platform sandbox before you sign so you can test drive the environment! I think that was what got us over the hump to sign. The onboarding is fantastic and the continuing support means we get to stay for the long hall. Pros While the software is easy to use, feature, and includes an easy to use email component, probably the best thing about 360Alumni is the customer service. Very responsive! \[sensitive content hidden\] is fantastic in that she gets back to me with either, "This is how you can do it," or "let me check on that." When i compared products originally, I found that the price was better and now we are customers for life because of the people! Cons I don't think there are great API opportunities, yet. Also, not super mobile friendly, however that is on the roadmap for future upgrades. Alternatives considered [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/)[ToucanTech](https://www.capterra.com/p/140805/ToucanTech/)[Tucan.ai](https://www.capterra.com/p/264750/Tucanai/) Reason for choosing 360Alumni The price was less, not by a bunch, however 360Alumni INCLUDES the email marketing tool, Emma, which means over all less cost. And, 360Alumni has an environment that our team could go investigate, make changes and see how the platform worked in real time. Review Source VR Verified Reviewer ConnextMSP Network Manager Non-Profit Organization Management Used the software for: 6-12 months ### "360Alumni Helps Build A good Alumni Management System but lacks in areas of building social capitol" September 19, 2022 3.0 7/10 Pros The job board and data import was easy to use and most effective Cons the lack of features for users to interact with each other on the site Review Source GS Georgia S. Head of Alumnae Relations Recreational Facilities and Services Used the software for: 2+ years ### "Quality Product" September 26, 2024 5.0 Overall, it was a very positive experience. Pros 360Alumni is very user-friendly and straight-forward. The set-up is visually appealing and lends itself to multiple ways in which to engage your audience. I also found the customer support to be very helpful and friendly. Cons The thing I liked least was nothing about 360Alumni itself, but rather in getting our population to interact with the site on a regular basis. Review Source FS Frank S. Chief Audio Producer Broadcast Media Used the software for: 1-2 years ### "The best customer service" October 25, 2023 4.0 Pros What stands out is 360Alumni's customer support team. Cons Many of our older constituents found the platform difficult to navigate. From an admin perspective, I wished the platform was more of a self-contained, all-inclusive website instead of an add-on directory. In our case, I had to incorporate 3rd party services which made it more work. Alternatives considered [Almabase](https://www.capterra.com/p/133653/Almabase/) Reason for choosing 360Alumni Customer service Switched from [Alumni Channel](https://www.capterra.com/p/88330/Alumni-Channel/) Security issues Review Source Response from 360Alumni January 6, 2024 Thanks for your praise, Frank! We've taken your feedback and enhanced the user experience significantly for alumni of all ages and abilities in our next major release. This includes ADA accessibility compliance. For those reading this review, 360Alumni is not a content/website management system (like WordPress or Wix), so it does not act as a standalone website. 360Alumni is typically linked to from an existing marketing site. OA Oumaima A. research analyst Environmental Services Used the software for: Less than 6 months ### "Strengthening Connections and Empowering Communities" July 7, 2023 4.0 I appreciate the platform's networking capabilities and the ability to connect and engage with fellow community members. The directory and search functionality make it easier to find and connect with individuals based on shared interests or affiliations, fostering meaningful connections within the community. Pros Users often highlight the robust networking features of 360Alumni. The platform offers a comprehensive directory of community members, making it easy to connect and engage with fellow alumni or community members. The powerful search functionality allows users to find and connect with individuals based on various criteria such as graduation year, location, or profession. Cons I have mentioned that the pricing structure of 360Alumni can be a bit complex or costly, particularly for smaller organizations or communities with limited budgets. Review Source Lisa O. Foundation Coordinator Higher Education Used the software for: 2+ years ### "Innovative and Always Improving Alumni Social Platform" December 11, 2018 5.0 360Alumni has allowed me to connect with alumni and establish our first alumni relations platform at our community college. Pros I mostly enjoy the clean and modern feel of the platform. The staff is always looking for ways to make improvements and stay current with changes in the industry. Cons There are some manual tasks when it comes to managing your records. But, that comes with any alumni platform you use. It is just th nature of the industry. Review Source NR Natalia R. Director of Alumni Relations Non-Profit Organization Management Used the software for: 1-2 years ### "Helpful team and Easy To Use" December 17, 2018 4.0 Pros The customer service is excellent! The client success team at 360Alumni are attentive and supportive. I have a monthly call with 360Alumni team member who helps me think about how we can use the platform to achieve our goals. The whole team is eager to help clients (big and small) and always open to receiving feedback. We have used the event feature to manage all types of events from a ticketed gala dinner to happy hours to group hikes to museum tours. I also like the Lists function which allows you to create static or dynamic lists of alumni and then easily send a message to everyone on that list. The Lists also sync with the email marketing platform My Emma (a great tool in its own right!), making it easy to send marketing-type emails to specific groups of alumni. Cons There are a number of bugs and technical issues on the platform which will arise, especially when new functions and features are added. However, I suppose this would be true to some extent on every platform. Review Source Oscar B. Alumni Relations Used the software for: ### "Amazing Product for Student Organizations" October 20, 2014 5.0 We've been using 360Alumni for Los Hermanos de Stanford to help simplify and manage the data for our roughly 300 alumni member group. Before, we used an outdated spreadsheet to manage contacts and often it was incomplete. It was almost impossible to contact alumni with accurate information. With 360Alumni, we've been able to update our information and have an easy to use way to search them and their careers. In addition, their integrated emailing system has allowed us to contact all our alumni at once, simplifying our original process. We now have the option of contacting our alumni for donations with specified campaigns. Lastly, their integrated ticketing system allows us to sell tickets to events we may have in the future. Review Source VR Verified Reviewer Director of Alumni and Parent Engagement Higher Education Used the software for: 1-2 years ### "Great product for our alumni!" March 13, 2019 5.0 It was very easy to get 360Alumni up an running at Curtis. It has been even easier to make customizations and get tech support when needed. We have had a very positive experience with 360Alumni and hope to do so for a long time! Pros I like how inviting and friendly it looks, the UX is relatively simply. It accomplishes all that we need as a small school and so much more without taking away a lot of staff time. Cons Nothing about the software, it just takes a lot of time and effort to create activity and buy-in on these kinds of platforms, particularly with small schools. Review Source JP Jonathan P. Development Officer Higher Education Used the software for: 1-2 years ### "360Alumni is helpful, but better options are available for same price." April 12, 2019 3.0 360Alumni is useful for alumni departments, but there are other software services that offer additional functionality for the same cost. Pros The ease of use in getting an alumni network started. People can easily create a profile, post jobs, post community events, RSVP for events, etc. Cons Additional functionality is not as robust as other software at this price point. Ultimately, we left because we would pay the same amount with another software that had the additional functionality. Review Source GH Grant H. Alumni Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "360 Alumni Review" December 12, 2018 4.0 Overall it's been a great add to our organization and something I see us using for the foreseeable future. LinkedIn groups didn't work, Facebook was too informal, and every other platform was either too expensive or not feature rich enough. 360 makes a platform that is reachable in terms of cost while also giving tons of functionality that is needed. Pros I enjoy the ability to have everything our organization does with Alumni in one single location. It has been a huge benefit in giving our Alumni a place where they know they can to if they need information about what's currently happening or need to get in touch with a current member of the organization. Cons What I least like is the inability to know what I see as an Admin and what regular users see. This makes it difficult when updating different pieces of the platform or adding value to it. It would be great to understand what they see so there's not a break in communication with what we think is being translated and what isn't. Review Source BK Basant K. Lead Recruiter Computer Software Used the software for: 1-2 years ### "Good way to connect" August 16, 2017 5.0 Pros 360Alumni is a very good product that has lots of potential to change the way alumni, college and employers connect each other. The best thing is there practice to improve their product all the time and keep on reaching more and more alumni. Also now we have the option of contacting our alumni for donations with specified campaigns. Cons There are no such cons in this tool as they keep them self updated all the time but it is little bit Expensive. Review Source JM John M. Clinician, Workforce and EMR Specialist Medical Practice Used the software for: Less than 6 months ### " great tool for effective fundraising. " October 7, 2017 5.0 Pros This product is great for helping us fund-raise and effectively utilize out pool of previous members and alumni. Cons Could use some better outreach features to help make it seem less templated and more tailored to the person. Review Source JV Justine V. Project Coordinator Used the software for: 2+ years ### "Perfect for connecting alumni" April 19, 2018 5.0 Pros Program makes it very easy to connect alumni and employees to one another. It also provides the ability to connect via events and condenses the reaching out process. Cons I don't feel that the software has any cons. For some organizations, the price may be difficult, but for others it will suit their alumni management capacity. Review Source DE Dawn E. Used the software for: ### "5 Stars for 360alumni! " November 17, 2016 5.0 I wholeheartedly recommend 360alumni. The customer service is exceptional. The platform is powerful and is constantly enhanced, often in response to requests and feedback from clients. Did I mention that the customer service is outstanding?? The staff at 360alumni are professional, responsive, and all-around great people! Review Source Response from 360Alumni November 17, 2016 And we love working with Wheaton Academy! Thanks for all your great ideas and suggestions, Dawn. We always strive to deliver a fantastic customer experience, and we look forward to delivering on more of your wonderful ideas for engaging your alumni. -Christina Balotescu, CEO JM Jodus M. Director Primary/Secondary Education Used the software for: 6-12 months ### "Education central A1+" February 17, 2018 5.0 No Pros Customer retention must be high with this empowering and effective software for any education body such us ours Cons Constant updates mean time to tweak your software. Not that easy to find time for seemless integration Review Source TP Taylor P. Director Used the software for: ### "Just the project we were looking for" January 20, 2015 5.0 Our organization has about 350 outstanding alumni (and growing by 70/year) located all throughout the country. We worked with our alumni last summer to ask them how we could support what they are doing and we heard three things: (1) create an alumni directory (2) allow specialty job posting (3) enable engagements with alumni from across generations. We looked at a number of products to fill these gaps, and 360Alumni was the only product that truly fit our needs at a very affordable price point. Review Source DR David R. Material Manager Telecommunications Used the software for: 6-12 months ### "Help Non profit " July 6, 2018 5.0 Pros Easy to use and understand. Such as directories, forums, email marketing. Quick launching crowdfunding campaigns. Cons Still somewhat new to this and really nothing negative to say. Review Source SA Shayna A. Alumni Relations Coordinator Used the software for: ### "Great Customer Support" January 29, 2015 5.0 360Alumni was a great answer to the needs of our alumni community. The features on this platform are easy to use for all generations. We needed a platform for our alumni to connect with each other, both personally and professionally. This platform does all that. Additionally, each time we have a question or need assistance with the platform, the customer service is friendly, helpful and efficient. I would highly recommend 360alumni to alumni professionals. Review Source AS Ashley S. Director, Alumni & Development Services Used the software for: ### "Great product!" January 22, 2015 4.0 360 Alumni is an incredible product that has lots of potential to change the way alumni, employers, and colleges relate to one another. The staff is super helpful. They are always looking for ways to improve their own product and help you reach more alumni. While we haven't been able to connect with as many alumni as we all would have hoped. We are learning from the outreach that we have done. I am truly excited about this products potential. Review Source TR Tim R. Alumni Chair Used the software for: ### "Great Platform for our High Schools" March 3, 2015 5.0 360Alumni really fit our needs after a long search to create the right communication platform for our two high schools. We are a large school system with over 1,600 students graduating each year. 360 allows us to reach out to our community just the way we wanted to. Support has been outstanding and 360 is really open and responsive to our needs. Our motto is "two great schools, one awesome community". 360Alumni helps us achieve that dream. Review Source BF Bart F. Manager Accounting Used the software for: 6-12 months ### "Great Product" June 15, 2017 5.0 Pros Very user friendly and easy to get up to speed on understanding the software and reporting tools available. Review Source JW Josh W. Executive Director Used the software for: ### "360Alumni saved my job" January 21, 2015 5.0 I am so happy that we chose 360Alumni to serve as our online community. It is a wonderful way to connect to our thousands of alumni around the world. The staff at 360Alumni is always open to hearing suggestions and is always very quick to respond when I email them a question. Review Source SR Siddesh R. Manufacturing Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great Alumini Management tool" November 8, 2017 4.0 Pros Its a core membership event and has a very specific members base. Also helps in news, events, job boards and donations better among the group. Cons Its expensive as it charges money together. There is no option for individual payment and not suitable for vet small group. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.