Workshop Software

Workshop Software Online


4 / 5
55 reviews

Who Uses This Software?

Easily manage your day to day running of your Auto Repair Workshop. Seamless integration to your favourite accounting packages. Easy management of jobs, invoices, quotes and bookings from start to end


Average Ratings

55 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    $49/mo single user. $19 extra user. $539/year, 1 mo free, $209 extra user.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Workshop Software
  • workshopsoftware.com
  • Founded 2013
  • Australia

About Workshop Software Online

Super simple to use and fully featured mechanical Workshop Software. Turn your workshop into a streamlined profit machine. Free trial. No commitment. No lock-in contracts, ever. From $49 per month, take out your free trial today. Backed by over 30 years experience in Automotive Software. Direct integration with all the major accounting packages including Quickbooks, Sage, Xero, MYOB. Global and multi-language Support with offices in Australia, USA & Europe/UK.


Workshop Software Online Features

  • Billing & Invoicing
  • CRM
  • Inventory Management
  • Labor Rates
  • Maintenance Scheduling
  • Quotes/Estimates
  • Service History Tracking
  • VIN Lookup
  • Work Order Management

Workshop Software Online Reviews Recently Reviewed!


Not a great start with staff leaving during our setup & first few weeks & ongoing.

Jan 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly for invoicing & general workshop management

& Staff have always been friendly.

Cons: MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion.

Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update.

Probably need a better setup training system from the start rather than relying on youtube help solely.

No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?.

Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports.

Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time.

Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range?

If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances.

No report on a make/model of a vehicle.

Overall: It helps us operate more efficiently, with invoicing etc & the email/sms features are great.

Vendor Response

by Workshop Software on February 06, 2018

Hi Herb,

Thanks for your feedback.

Not sure that we could do much about staff leaving ;-).

Great to hear that Workshop Software is user friendly.

Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Easy to use, dynamic and supportive

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Workshop software is a great one stop auto shop solution. The program is dynamic and always evolving to make workshop application easier and the daily operations smoother. We tried four systems for one month and 2 years ago choose workshop software. Whilst we don't utilize all features the systems we do are reliable and work faultlessly.

Evolving - new features and benefits always getting implemented. Workshop software have improved all areas we have ever had concern with, within one phone call.

Support - the support team are excellent and efficient

Value - the annual fee is minuscule in comparison with other POS systems and the service and product are outstanding.

I am a very happy workshop software user and would recommend to any mechanical workshop

Cons: From time to time the system can run very slowly, namely Friday afternoon between 5 - 6pm when we are at our busiest. It is from workshop software end as all other systems we use run at normal speed.

Otherwise no fault in system.

Vendor Response

by Workshop Software on January 17, 2018

Thanks Alexander, appreciate your feedback.

Great to hear that Workshop Software is providing awesome value, and we agree it's a great one stop auto shop solution!

We will continue to deliver even more exciting updates and enhancements in the future and it's great to hear that you've seen value in the updates we've delivered so far.

I wish you every success in your business and with Workshop Software.

James Mitchell
CEO Workshop Software.

Very good program, love the constant updates that are relevant to what the customers want.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1/ very relevant updates

2/ easy to use

3/ friendly help staff

4/ company listens to the customers wants and updates as needed.

5/ price doesnt change

-can access info anywhere in world(i wish reporting was better with that though)

Cons: 1/ reporting features are not good enough(needs to be specific)

2/ inspections should be printed on to one sheet, not multiple sheets.

3/ workshop software servers seem to slow down everyday around 3-5pm

4/ have to constantly clear chrome history when program has problems

5/ cant search for specific customer/ report info.

6/ if internet goes down, no way to use system from desktop

7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop.

8/ needs more integrations for nz based parts suppliers.(BNT, PARTMASTER) (repco not a trade orientated store in nz).

Vendor Response

by Workshop Software on February 06, 2018

Hi Raniera,

Thank you for your feedback, appreciate you taking the time to provide this review.

Good to hear that the system is easy to use and that the support team are looking after you.

As for the reporting, might be good to get some specific info on that, as there are many reports in the system. Also, finding a specific customer? Not sure about that, as you can search for a customer top search bar that includes name, phone etc.

Again, thanks for the feedback, appreciate it. All the best for your future success.

James Mitchell
CEO Workshop Software

It has the bones of a great program, but very slow at bringing in simple features that would benefit

Jan 15, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The program has the potential to be a great cost effective program for small businesses. The vehicle tracking is good, and the recent introduction of email log is good too.

Cons: There are some features that if added would make Workshop Software a great grogram for small businesses. It still is a bit clunky for a program that has been around for a while. The ability to customise Invoices and to edit processed invoices would make life so much easier for our business. Also if the App was abled to be used for booking parts in and out instead of only timesheets, would make business a lot more steamline and stop profit slipping throught the cracks. Also if it had the ability to update prices of parts from recent purchases would be good too.

Vendor Response

by Workshop Software on January 16, 2018

Hello Annita,

Thank you for your feedback, appreciate you taking the time to provide feedback.

Your suggestion around closed invoices is a security issue. We want to be sure that users can't change a closed invoice and then potentially open you up for fraud.

You can keep the invoice open and only process it once you know it's right, and if you have to re-issue an invoice, you can simply copy, credit, and then re-issue a new invoice which takes just a few seconds to do.

For booking in parts via the app, you can effectively do this by running Workshop Software in a browser via a large phone (e.g. iPhone Plus) or a tablet (e..g iPad).

In relation to update the price of parts, you can do this from the supplier invoice.

I hope these items help. If you've got any further questions, feel free to contact the support team.

Best regards,

James Mitchell
CEO Workshop Software

Been there since the start. Mostly works well but we have had our hiccups.

Jan 15, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use and teach new users. We can keep track of open jobs easier, if the job card goes missing it is easily picked up in job centre.

Cons: New features appear to be the priority. Bugs, or getting that new features to work properly come second. For example the app is un useable, although i am sure people buy in on this feature. To start jobs needs a minor overhaul. This is a very slow process. A start all today's jobs and create job cards would be great. The printed job cards also need work, they work but could be allot better.

Vendor Response

by Workshop Software on February 06, 2018

Hi Ryan,

Thanks for the feedback and appreciate your continued and long support.

When you say Bugs, I think you might be referring to wish list items. We get lots of feedback about all sorts of things for the system, some good, some not so good and we prioritise according to what we feel is the best for the general user base.

I'm sure you'll agree, having used the system for quite a while, that there has been some great.

As for starting a job, it should take as little as 3 seconds. Maybe contact support and show them your process, as we do not generally get feedback that this is a slow process.

Thanks again, I hope you continue to get great value from Workshop Software.

All the best.

James Mitchell
CEO Workshop Software

Generally pretty good overall

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The look ups and ease of use. Registration lookups. The product entry database is good too especially now it has been modified to include GST

Cons: The save feature where you loose data sometimes if saved in the wrong order. The print feature which seems to use a 3rd part application to print from. Sometimes I have to save the print file first. And lastly having to scroll to the bottom to save and having to scroll to the midsection to print Dont seen to be able to bulk enter products.

Overall: A better billing and job tracking system

Vendor Response

by Workshop Software on January 16, 2018

Hi Pat

Thanks very much for your feedback, it really does help.

Glad your finding easy to search. Not sure what you're referring to in regard to GST as the system has always been able to include GST (maybe you changed the system setting that includes GST in the price. That's been in the system since inception).

I note that you gave one star for Support. We pride ourselves on support and I trust you will have an improved view in the future. I looked at your log, and can see only one support request back in May 2017.

You may also want to contact the support team about losing data and printing. There is no known issue with data. If you login to another device with the same user name, it will log the original user out, maybe that's what you're seeing.

Thanks again, appreciate the feedback, it really does help us to ensure we are providing the best product and service possible.

All the best.
James Mitchell
CEO Workshop Software

Rubbish customer service for international customers. Seem to pass the blame a lot.

Jan 03, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: The software is fairly simple to use. This links with other programs such as Sage, MYOB, repco, xero, quickbooks and many more.

Cons: Too many glitches and not enough support from them to rectify the problems. Have denied problems in the past.

Seems like it was created by amateurs.

Overall: Its a great database for vehicle information, other than that the service isn't great and there are too many glitches.

Vendor Response

by Workshop Software on January 12, 2018

Hello John, Thanks for your review.
Workshop Software prides itself on a great customer experience, and we appreciate all feedback as it does help us to improve and grow.
Using the system for 2 years, then writing this review 1 day after you failed to pay. Maybe a coincidence?
I do not understand how you would draw the conclusion that support has been poor, when you've had 4 issues logged in 2 years:
1. Xero set-up. Did not know how to do this, and was directed to the help document.
2. No response from you. Ticket closed.
3. Xero sync issues because names were changed and do did not match.
4. Filed to make payment for the system.

There is 1 legitimate issue in 2 years, arguably a user error.

I've privately asked you about "Too many glitches and not enough support from them to rectify the problems."

My team and I are always here to help you through any challenges. With 2100 users growing daily, I'm sure we can resolve almost any situation.
Thank you
James - CEO.

Capterra loader

I would find it difficult to run my workshop without this software.

Jan 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Cons: Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

Vendor Response

by Workshop Software on February 06, 2018

Hi Mark,

Thanks for your feedback, appreciate you taking the time to respond.

Great to hear that you could not live without Workshop Software.

For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Easy to use, but basic functionality.

Jan 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Workshop Software keeps adding great updates to the program to keep improving its features. It integrates with accounting programs to make life easier and its easy to use and teach to other employees.

Cons: From an accounting/book keeping perspective it has a lot to be desired. You can't make part payments after the invoice has been closed, you can't edit an invoice once its been closed, and you can't add workshop consumables or tools to the system unless you add them as a part. I think that there should be separate jobs you can open on an invoice where you can separate the parts and labour to each job.

Overall: Easy to use and integrate with other programs.

Vendor Response

by Workshop Software on February 07, 2018

Hello Bobbie,

Thanks for your feedback.

You can make a part payment. Please checkout the help knowledgebase for details on how to do this. You can also separate parts and labour. If you need further help, please contact the support team who will be able to help you through these processes.

Hope that helps.

All the best for your future success with Workshop Software

Thank you

James Mitchell
CEO Workshop Software

This program is great if you want RSI

Jan 16, 2018
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Very little. It is cheap (matches its performance)

Cons: There are so many things that I asked to be addressed 10 months ago and I think none have been addressed. There are far too many mouse press actions to get what you need and you need to keep going in and out of sections of the program to achieve the result required. This is a very poor program to use. Not to mention the amount of times it actually goes offline.

Overall: It keeps a record and thats about it

Vendor Response

by Workshop Software on February 06, 2018

Hi Alan,

Thanks for your feedback, appreciate you taking the time as it does help us to learn and grow.

Oftentimes we find that people suggest that the system is super simple to use and quick to get around. I'd be interested in getting some more specific feedback about the time it takes to navigate the system. If you'd like to email me directly.

I've checked your support log and can only find 2 support incidents, the most recent from April 17 and both resolved.

Thanks again

James Mitchell
CEO Workshop Software

sort of satisfied

Jan 23, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Constant upgrades and improvements. Text and email reminders. Layout

excluding gst option

Easy to enter information

Easy to learn

Video showing how to do stuff

Cons: Not totally NZ appropriate

Too many options for transmission type

Reminder format unable to op out

Unable to delete un used products

Ungrades that happen with out notice or option to op in or out

Help desk hours

Printing procedure 5 steps 3 to many.

Doesn't auto save.

Vendor Response

by Workshop Software on February 07, 2018

Hi Stu,

Thanks for your feedback.

I'd like to get some more specific info on what you mean by NZ appropriate? We've got hundreds of clients in New Zealand and do a number of NZ specific things such as the vehicle lookup.

When you say opt-out, you mean your customer not receive communications from you? If so, you can change the setting for a customer to opt-out.

I hope Workshop Software continues to provide you great value in the future.

All the best.

James Mitchell
CEO Workshop Software.

MOSTLY GOOD, A FEW HICCUPS AT THE BEGINNING, BUT ALL SEEMS TO BE FLOWING NOW.

Jan 18, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: EASE OF USE AT TIMES, CAN SET UP PRODUCTS ON THE GO, LIKE HOW CUSTOMER BOOKINGS/ ORDERS IS SET UP. LIKE THE WAY WHEN YOU CALL UP A CUSTOMER, IT SHOWS ALL THE VEHICLES AND TRANSACTIONS, THE SAME APPLIES WHEN YOU CALL UP A VEHICLE, IT SHOWS THE INVOICES RELATED TO THAT VEHICLE, MAKES IT EASY WHEN LOOKING FOR A SPECIFIC JOB. ITEM SALES REPORT IS EXCELLENT, AS IT SHOWS COMMITED STOCK ON JOBS. DASHBOARD HAS BEEN A GREAT ADDITION SHOWING NUMBER OF BOOKINGS AND JOBS RUNNING.

Cons: CAN'T EXPORT TO EXCEL, WHEN SEARCHING LIMITED DISPLAY, HOURS REPORTING STILL NOT CORRECT, CANNOT REPORT ON LOCATION, WHEN PRINTING INVOICES, IT WOULD BE GOOD IF COMMA'S CAN BE DISPLAYED IN NUMBER FIELD,

Vendor Response

by Workshop Software on February 06, 2018

Hi Cathy,

Thanks for your feedback, good to hear that you see some of the additional updates providing value for your business and we will continue to expand and grow Workshop Software to provide even more value in the future.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

I love using workshop software - it makes my job so much easier and faster

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like how everything is at your fingertips when doing invoices and quotes. i like how there are so many settings and functions that you can do pretty much everything you need to do. I like the integration of popular suppliers which cuts down time.

Cons: I don't like that there isn't a thing for warranty jobs - like there is no option for warranty. That would be the only thing that I like least.

Overall: Faster invoicing and quotes which keeps the customer happy and makes my job so much easier

Vendor Response

by Workshop Software on February 06, 2018

Hello Anne-Maree,

Thanks for your feedback, great to hear that Workshop Software makes your job so much easier and faster.

As for warranty jobs, there is something coming for you soon ;-)

I look forward to Workshop Software providing you more and more value in the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Could be good but too many faults

Jan 15, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use easy to integrate overall idea of software would work. Great that it integrates with xero.

Cons: Simple things not working causing us to have to move to another software package. Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things.

Vendor Response

by Workshop Software on January 17, 2018

Hi Elicia

Thanks for your feedback, it really does help us to improve and grow.

Great that you found it easy to use and excellent value for money.

In terms of the invoice not adding up, not sure what you are referring to there as there has never been a known issue. A look through your support log and I could not find any reference either.

As for the mechanic clocking, I think that you wanted the phone app to select an individual line, which is something we are currently working on and should be released soon. Understand that this does not help you right now, and to be fair we should have updated this earlier than now (reason is that we just had higher development priorities with all the great updates we've been doing).

I wish you every success and if there is anything I can do to help, please let me know.

Thanks
James Mitchell
CEO Workshop Software

Top notch affordable software that is easy to use

Aug 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and clean screen to look at. Nothing is cluttered and everything is laid out where you would expect it to be. And not an overloaded system filled with things you would never use.

Cons: I have had the odd issue with the Xero link going down. This is frustrating but Workshop have always been nothing but helpful in helping fix issues.

Overall: I have been using Workshop Software in my tyre and mechanical business for over six months now and I couldn't be happier. In terms of value for money Workshop Software is awesome. I had a look at some other options and they were expensive and also way too in-depth. The best thing about Workshop Software is it is super intuitive. It takes no time at all when training new people. I would definitely recommend this software.

Bogdan Bubalo

Woollahra Tyre Garage

Recommendations to other buyers: I think it is great value for money and I would highly recommend it to anyone interested in an affordable software option that is super easy to use. I have basically learnt on the run with no training or anything like that. Just started using it and it all works like you think it will.

Vendor Response

by Workshop Software on August 23, 2016

Excellent, thanks Bogdan.

It's great to see Workshop Software adding great value to your tyre and mechanical business.

FRUSTRATING

Jan 15, 2018
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: EASILY USED. SOME SEARCH FACILITIES ARE LIMITED BUT ON A WHOLE, IS OK TO WORK WITH. YOU GET WHAT YOU PAY FOR.

Cons: THE INTEGRATION BETWEEN THIS SOFTWARE AND XERO - NOT THE BEST

YOU GET WHAT YOU PAY FOR. SEARCH FACILITIES ARE LIMITED

Overall: LIMITED FORMS OF SOFTWARE FOR THIS INDUSTRY THAT INTEGRATE WITH XERO. WHAT WE HAVE EXPERIENCED IS SIMPLE TO USE

Vendor Response

by Workshop Software on January 16, 2018

Hi Rachel,

Thanks for your feedback, appreciate it.

I checked out your logs and note that you had some issues with the Xero integration, completely understand how frustrating that can be. From what I can see, these issues are behind us and hope that you'll get increasing value from Workshop Software into the future.

Again, appreciate the feedback, it really does help us to grow and improve.

All the best.

James Mitchell
CEO Workshop Software.

Very easy to use

Jan 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That the workshop can use it on their tablets and the information is transferred instanteously for office staff to use.

Cons: It does not integrate with Reckon software. It does not separate stock and non stock items. You can use 2 different payment methods on one invoice.

Overall: Ease of use

Vendor Response

by Workshop Software on February 06, 2018

Thanks for the feedback Cheryl. Glad you find it very easy to use.

For non Stock items, we suggest you use the "Don't Update Qty" option, this basically segregate the Stock items from non Stock.

As for 2 payment methods on an invoice, I would have thought this was an advantage, in fact it's a requirement as often people will pay by Cash and Credit Card.

Thanks again, I hope you continue to get great value from Workshop Software.

All the best.

James Mitchell
CEO Workshop Software

Workshop Software is a great progam, it does most of what we need it to do.

Jan 18, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
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Pros: Search Functionaility is good.

Calender/diary is good

Dashboard is good

Cons: Needs more inventory control - ie negative stock report

Needs to be cheaper to ad extra users - ie we have two counter terminals the second one gets used every now and then so is not worth paying for another user. Should be able to support up to four users on one subscription.

Overall: Was easier for my staff to use than Xero

Vendor Response

by Workshop Software on February 06, 2018

Hi Lindsay,

Thank you for your feedback. Great to hear that Workshop Software is a great program for your business.

In terms of the price, at $49 per month, I'm sure you'll agree that Workshop Software is by far the best value for money application on the market. We want to be sure that we keep the initial price as low as possible, and to pay a small monthly fee for an additional user, we believe is fair.

Appreciate your support and I hope Workshop Software continues to provide great value for your business.

James Mitchell
CEO Workshop Software

Horrible company to deal with, system didn't work cancelled after 1 week

Jul 01, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NONE the program would not allow us to login, we have a email trail of them admitting fault and that they would rectify , weeks past never got back to us

They are very quick to call when you enquire and sign you up but after sales is ridiculous Still taking money out of my credit card

Cons: System wouldn't work have emails from them confirming fault 3 months later they are still taking money from my credit card

DONE DEAL WITH THESE PEOPLE

Thieves and can't even be honest enough to cancel direct debit after admitting faults in software

Overall: absolutely none

Vendor Response

by Workshop Software on August 16, 2017

Hello Darren,

Thanks for your feedback.

Workshop Software we prides itself on the service we give to clients. I've reviewed your account and have some notes for you:

1. The account (as stated in this review) Double Jacks Garage was never charged.
2. Sun City Hot water was not charged after you notified us to cancel on July 5th.
3. The issue you report that you were unable to login is not correct. You were using the incorrect login details to login via the phone app.

Your feedback is not a representation of the facts, and I request you change it or take it down.

If, by chance I am wrong, please email me the proof and I will refund 3 times the payments you made to Workshop Software and I will humbly apologise.

I'm happy to receive negative criticism, and sometimes we don't always get things right.

In this case, your criticism is plainly incorrect. Look forward to you rectifying this situation.

Thank you
James Mitchell
CEO Workshop Software

Very easy to setup , has some advanced features I haven't used just yet. Great customer support.

Jan 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use. Adding items and customers.

Cons: Would like to see more advanced options in customer notes.

As you can't edit it with starting over again. Color options as well.

Overall: Ease of use, quick look up of past work, car and owner details

Vendor Response

by Workshop Software on January 16, 2018

Thanks for your feedback Phillip.

Awesome that you've got great customer support and you find the system easy to use. We invest heavily in ensuring that the system is feature packed, while maintaining ease of use, so it's great to hear that you find it easy to use.

Again, thanks for your feedback, it really does help.

All the best for your continued success.

James Mitchell
CEO Workshop Software.

WE HAVE USED WORKSHOP SOFTWARE FOR 18 MONTHS NOW. WOULD DEFINITELY RECOMMEND.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SIMPLICITY. EASE OF THE SEARCH FUNCTION. NEVER HAVING TO BACKUP DATA ENTRIES. THE QUALITY OF THE SUPPORT TEAM. THE CONSTANT UPDATES AND LISTENING TO FEEDBACK FROM CUSTOMERS. BEING ABLE TO LOG IN AT HOME AND NOT HAVING TO TAKE USB STICKS AND RELOAD FILES. UPDATES ARE CARRIED OUT INSTANTLY WITH NO DOWLOADING AND RELOADING OF THE PROGRAM.

Cons: THERE ARE VERY FEW CONS WITH THIS PROGRAM, OCCASIONALLY WHEN AN UPDATE IS RELEASED THERE ARE MINOR BUGS THAT ONCE REPORTED ARE HANDLED AND RECTIFIED QUICKLY. REALLY NOTHING TO COMPLAIN ABOUT.

Overall: IT RUNS OUR PURCHASES, SALES, ACCOUNTS AND INVENTORY. IT ALSO STORES CUSTOMER INFORMATION, ENABLES US TO SMS CUSTOMERS MESSAGES AND EMAILS INSIDE THE SOFTWARE.

Vendor Response

by Workshop Software on February 06, 2018

Hi Billy,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.

All the best.

James Mitchell
CEO Workshop Software

Workshop software is the best automotive software we have discovered for our business.

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is always adapting and growing and these changes are free. WSSW allow us to give our feedback and areas we would like changed or created in the software. I have never seen a useless or inefficient upgrade. It has more usability and value than any other system on the market we have trialled or attempted to use. My mechanics find it easy to use too.

Cons: If only it completely took over the role of our primitive accounting and payroll systems. It is very frustrating having to pay more for other systems that work much less user-friendly and efficient.

Overall: Easy to use and saves us a lot of time

Vendor Response

by Workshop Software on January 17, 2018

Thanks for the great feedback Emma, appreciate it.

Glad you find it easy to use and that the new updates are providing great value for you.

I wish you every success in your business and with Workshop Software.

James Mitchell
CEO Workshop Software.

Capterra loader

Workshop Software has been a great addition to our business, well designed for Mechanics

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly

Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

Overall: Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for machines/vehicles

Vendor Response

by Workshop Software on January 16, 2018

Great to hear that you're getting great value from Workshop Software.

The vehicle history and details on vehicles are such an integral part of running a workshop. You would be doing yourself a dis-service if you used an accounting package to run a workshop.

It's sometimes not until you see this in action and have it working in your shop, that you see the full potential and wonder how you might have lived without this in the past.

All the best for your future in your business and with Workshop Software.

Thanks again.
James Mitchell
CEO Workshop Software

Pleased we chose Workshop Software.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Cloud base so easy to access , Great Vehicle and stock data bases. Not to hard to use. Automatic updates, sometimes with really great new features. The Phone/ photo app is really great.

Cons: The cost of extra users ( a bit less of a problem now a user can open multiple screens at once). Some sync glitches with Xero,. Sometimes the unintended consequences from an update take some time to iron out

Vendor Response

by Workshop Software on February 06, 2018

Hi Nick,

Thanks for your feedback and appreciate your long standing support of Workshop Software.

Glad you find it easy to use and get great value from the phone app.

All the best for the future and continued success.

Thanks again.

james Mitchell
CEO Workshop Software

Workshop software is lacking in quite a few areas,

Feb 13, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The fact that you can log on anywhere,

Not sure why it tell me that I haven't entered enough characters as really I don't have much more to say

Cons: Its reporting capabilities are very basic and does not meet a businesses needs. Also that it only extracts in PDF not excel.

Also that you have to pay for every user, that is so wrong, once you buy a licence you should be able to add a few users

I am quite tired of the information not uploading properly, if our internet is slow which it very often is we have terrible problems with data entered not actually saving

Overall: I must admit I have really seen too many benefits as we have to keep paying for all the extras and realistically that I won't do, it should all be included in one price instead of dangling a carrot and then having to pay more to get it.

ITS AWSOME

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: PHOTO IMAGES LINKED WITH PHONE APP ITS EASY TO USE THE FACT ITS ALWAYS BEEN UPGRADED FOR THE BEST OF USE.

Cons: NOTHING MUCH TO COMPLAIN JUST THE FACT IF IT HAD MINI VIDEO WOULD BE GREAT LIKE 30SEC SHOTS. ALSO I THINK SMS SHOULD BE LONGER MORE CHARACTERS. PHOTO IMAGE OF PARTS IN PRODUCTS WOULD BE GREAT ESPECIAL WHEN WE NEED TO SHOW A CUSTOMER WHAT THE PRODUCT LOOKS LIKE.

Vendor Response

by Workshop Software on February 06, 2018

Thanks Lyn, appreciate your feedback.

I'm pleased that you find it awesome!

We will continue to add more value to Workshop Software over time, and I hope you continue to get more and more from the system.

All the best.

James Mitchell
CEO Workshop Software

workshop software is easy to use and I save a lot of time having this program

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it has everything that i need, i can keep track of where I am up to in the way of customer has been notified, waiting on parts ect ect

Also the customer service is great, no waiting in ques, I have a real person pick up the phone right away and answer any questions i have.

Cons: I can not pick any cons for workshop software

only that it doesn't do the work for me ;)

There has been twice in one year that i have had to phone workshop software due to an error

and i just had to wait a short time for them to fix the problem.

Vendor Response

by Workshop Software on February 06, 2018

Hi Ria,

Thanks for your feedback, glad to hear that Workshop Software is great for your business and that it saves you lots of time.

All the best for your future success.

James Mitchell
CEO Workshop Software

Very easy to pick up and staff have answered all queries in a fast and knowledgeable manner

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and being able to order parts from the one place and track workshop income. Your able to view vehicles past service records which is handy when looking back to when certain repairs etc were carried out.

Cons: Only issue is we cant link our current accounting software to it (Reckon Quickbooks) would have to change our software and not easy to do at this stage due to using the same software for our other business's. Also it would be good if when you are completing a service that you could enter details in so that when the vehicle is next serviced they automatically come up on the new job card for items that need attention that were noted during the last service.

Vendor Response

by Workshop Software on February 06, 2018

Hello Kael,

Thanks for your feedback, happy to hear that it's easy to use and that you've got great support.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

Having used many workshop programs we find Workshop Software is feature packed and very user friendl

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The new vehicle history report and the ability to email and SMS our individual clients easily. the ability to store quotes and easily turn them into invoices

Cons: Waiting for the SMS option or email option to be added so we can send out specials or news letters straight from the software to our full data base.

Overall: Easy vehicle and customer service management with great ability to recall vehicle service history and future repair work due.

Vendor Response

by Workshop Software on February 06, 2018

Hello Cliff,

Thanks for your feedback, glad to hear that Workshop Software is feature packed.

As for the SMS and email, you can do that with the MailChimp integration. If you need more information with this, please email the support team

All the best for the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Good product, easy to use once you have had a good little play

Jan 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that i can access it from any other computer, it would be good if you could access it at the same time while someone else was on it at the same time (different computer) and that it would automatically save and back up

Cons: When you accidentally void an invoice there is no back up anywhere and its just gone... that's disappointing that it can't be tracked back. I feel that everything should be backed up.

is there a back up area, that backs everything up??

Overall: easy to use, everything is kept in one area ie accounting etc. accessible anywhere. no need to download any annoying software

Vendor Response

by Workshop Software on February 06, 2018

Hello Neoton,

Thanks for your feedback. Great to hear that Workshop Software is easy to use.

You can access the system at the same time from a different computer, you simply need to add another user.

All the best for your future success with Workshop Software

Thank you

James Mitchell
CEO Workshop Software

Workshop software has given us a great confidence in the potential of our small business!

Jan 19, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Large, complex and repetitive projects have become easier to quote saving us time and stress. Being able to generate work/stock orders helps us stay up to date with parts supplier pricing, speeds up or parts ordering process.

Being able to involve the customer along the way with running invoices is absolutely awesome and a valuable tool for helping customers understand their projects, control their budgets and stay involved!

Cons: Generating a `work order' would be a nice feature, so descriptive requests could be entered on lines rather than adding items which have to be entered as stock.

A nice feature would also be being able to select and add an already generated job card into the diary.

I haven't yet had time to explore everything, please excuse me if these features exist.

Vendor Response

by Workshop Software on February 06, 2018

Hello Mitch,

Thanks for your feedback, glad to hear that Workshop Software has increased the confidence in your business.

Regarding the work order, you can do that by setting up a Labour type. You can also add a job card into the diary (Star, and choose "Create Booking"). If you need further help/info, please contact the support team.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

generally positive

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: web based, easy to use, makes professional looking invoices, links well to MYOB and ZERO

easy to keep track of service history

Cons: cost is excessive for multiple users.

not set up for trucks or plant vehicles very well

cant get repco integration to work properly, support not overly helpful and setting it up

Overall: main beneift is to keep track of service history and individual vehicles, which can't be done with a normal account keeping software. we use WS for front of house accounts and XERO (previously MYOB for back of house accounts)

Vendor Response

by Workshop Software on February 06, 2018

Hi Andrew,
Thanks for your feedback, appreciate it.

As we discussed, happy to add in the extra Body Types you require to make it even more truck specific.

Thanks again

James

Intally good when started to use system and support poor

Jan 15, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Booking Diary was quite good to use. Vehicle detail section good

Job catagory section good

Job reports function was good

Cons: Useability constant lose of information. Difficult to move around inside system. Fees charged to retrieve my info when we chose to move our software. Support was slow and staff on front line didn't understand system. Basic requests where given little to no response. I contacted cust support out of frustration via email and was contacted by the same staff member who was unable to help in the first place and was told he was to busy to talk to me. The lack of action / support was my main reason to change provider. This exercise has been expensive and time consuming .

Vendor Response

by Workshop Software on January 16, 2018

Hello Jeff,

Thank you for your feedback.

I think the main issue here is from November 1 when you wanted to retract statements that you sent out via email. There is no way that we can stop them once they are gone.

Appreciate your feedback, I think that this one issue of you sending the statements caused a bad vibe with Workshop Software and things went downhill from there. If there is anything I can do to help you, please let me know.

I wish you every success with the future of your business.

Best regards,

James Mitchell
CEO Workshop Software

mostly good

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: easy to find past customers, easy to use when processing invoices, like the fact it gives you day sales and monthly sales on the dashboard

Cons: sometimes if you need to cancel a finalized invoice for what ever reason, it wont let you on the odd occassion very frustating.

Vendor Response

by Workshop Software on January 16, 2018

Thanks for your feedback Caroline, appreciate it.

Glad you find it easy to use and easy to search.

In relation to the finalised invoice, can you please contact support, as I am unsure what the issue is.

I hope that Workshop Software continues to provide you great value and with you every success in the future.

Thanks again.

James Mitchell
CEO Workshop Software

still quite a few improvements needed specially in the reports section and invoice notes area

Jan 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: quick to find customers and vehicles .

Cons: invoices need a "payment due date" for account customers, the notes section of the invoice cant be edited even though the options are there and would be handy to run a report to show all account customers and their balance for each month is on one report rather then having to go into each account and running separate reports.

Overall: easy to load vehicle details.

Vendor Response

by Workshop Software on February 06, 2018

Hi Sandra,
Thanks for your feedback, appreciate it.
In relation to the reports, I think you might be missing some info.
The customer balance report will give you what you need, plus there are statement reports and transaction reports.

if you need further help with this, please contact the support team.

Thanks again.
James Mitchell
CEO Workshop Software

I found it easy to use as i'm not computer boffin. When i ask for help the support is there.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: it is easy to use and it provide me with what i need to do in my daily workshop routine. It counts my job hrs and parts to do the 40/60 ratio.

Overall: My workshop runs smoothly, i have control over the order of parts and booking it to the clients.

I can link it with Zero to do my tax with ATO and it makes it easy on my bookkeeper as well.

Vendor Response

by Workshop Software on February 06, 2018

Hi Johan,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business and that you find the system easy to use.

All the best.

James Mitchell
CEO Workshop Software

Love this software. Easy to use , regularly updated

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good

Cons: Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version

Overall: Able to use from any device. Great when mobile

Vendor Response

by Workshop Software on January 16, 2018

Thank you for your review Gary, appreciate your kind words.

It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software.

Thanks again.
James Mitchell - CEO Workshop Software

A great program that has changed our business greatly, still has some teething issues.

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is specific to workshops like ours, allows to search by registrations, name or phone numbers. Love that is syncs with MYOB,

Cons: Still some limitations that users could add function specific to their business (even it entailed extra costs)

Overall: It has saved us heaps of time and allowed us to be more streamlined.

Vendor Response

by Workshop Software on February 06, 2018

Hi Tanya,

Thank you for your feedback, great to hear that workshop software has changed your business greatly.

I wish you every success in the future.

Thanks

James Mitchell
CEO Workshop Software

great work shop soft wear

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: managing your stock and customer service keeping records and reports it does every thing i m looking for in software

Vendor Response

by Workshop Software on February 06, 2018

Hi Frank,

Thanks for your feedback, glad to hear that Workshop Software is everything you are looking for!

All the best for your future success.

James Mitchell
CEO Workshop Software

have enjoyed using this to keep track of work.

Jan 16, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can use this almost anywhere which has made the number of things leaving the workshop without an invoice much less.

Cons: I find with the 3 of us using this we get cards that are the same being able to combine them would help a lot.

Vendor Response

by Workshop Software on February 06, 2018

Hi Jenny,

Thanks for your feedback, glad to hear that you enjoy using Workshop Software.

All the best for your future success.

James Mitchell
CEO Workshop Software

Have been using WS for 12 months now and it has been super easy to use.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use for both admin staff and the mechanics. How much information you can store in each customer or supplier file.

Cons: I find it quite slow to save or process invoices and go from one page to the next. That would be my only issue

Overall: I love that it is so easy to use for both admin and mechanics. We are only a small business and its great that we can all use the program with ease

Vendor Response

by Workshop Software on February 06, 2018

Hello Emma,

Thanks for your feedback, glad to hear that Workshop Software is very easy to use.

All the best for the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Will never use another program for the workshop

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The integration with our accounting software is seamless. Easy to input supplier and customer invoices.

Cons: I wish there was an option to include any workshop equipment purchased, ie. Hoists so they could be listed as an inventory item.

Vendor Response

by Workshop Software on February 06, 2018

Hi Indra,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.

All the best.

James Mitchell
CEO Workshop Software

Great software, I now capture and track my business much more extensively.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its easy to use. I can track customers and their vehicles with ease and maintaining a client history that I never had before.

Vendor Response

by Workshop Software on February 06, 2018

Hello Andrew,

Thanks for your feedback, great to hear that Workshop Software tracks your business.

I look forward to Workshop Software providing you more and more value in the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Easy to learn to use

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It syncs with MYOB, easy to use, every staff member is capable of operating workshop software. Support is good

Cons: A few minor glitches. Order numbers don't sync to MYOB. If an emailed invoice was sent unsuccessfully would be nice to receive a notification

Overall: Assisted with creating a whole new POS system

Vendor Response

by Workshop Software on February 06, 2018

Hello Melanie,

Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team.

All the best for the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Easy to use.

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple, effective and right for our needs. Easy to use and follow. still learning all aspects but great.

Overall: Simple, easy to use, effective and does what we need

Vendor Response

by Workshop Software on January 16, 2018

Thanks for your feedback Jenny, really appreciate you taking the time to provide feedback.

Glad you're finding Workshop Software easy to use, it really can make a big difference to your experience.

Best of luck with your future use of workshop software and I wish you every success in your business.

Thank you.

James Mitchell
CEO Workshop Software

Just the software i needed

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful

Cons: Would like to group all pictures by vehicle number....view pictures by vehicle rego.

Vendor Response

by Workshop Software on February 06, 2018

Hello Vikash,

Thanks for your feedback, great to hear that Workshop Software is just the system you need.

I look forward to Workshop Software providing you more and more value in the future success of your business.

All the best

James Mitchell
CEO Workshop Software

We are really enjoying the new software

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is making our workshop run more smoothly. The ease that we can book and invoice customers and maintain stock is awesome

Cons: Sometimes it can be a bit slow, it seems to lock up and take a while to get itself sorted and when you have a customer at the counter it can be frustrating

Vendor Response

by Workshop Software on January 16, 2018

Thank you Matthew, good to hear that you're getting great value from Workshop Software. Appreciate your feedback.

Not great

Jan 18, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to use, this was quick to get the handle on. This was also easy for those who hated to use computers to use as well. Being able to log in remotely was great

Cons: Being able to talk to Zero and it didn't caused us major problems, wasn't multi branch friendly. We stopped using it and now use Xero only

Vendor Response

by Workshop Software on February 06, 2018

Hello Tracy,

Thanks for your feedback, appreciate you taking the time to respond.

It's frustrating to hear that you had issues with Xero. Your feedback will help us learn and grow,.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Transition from our old system was very quick and the 2 were so different, but the support was AAA

Jan 16, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has been easy to navigate. We used our old system for many years and it was completely different. But the switch, with the help of customer support, was quite smooth

Cons: Once invoice processed it can't be changed

We would like to be able to go through a list of invoices and print a list of invoices numerically

Overall: To early to tell

Vendor Response

by Workshop Software on February 06, 2018

Hello Leonie,

Thank you for your feedback, very much appreciated. Glad you find it easy to use and I know the support team love to know that they are doing a great job.

Thanks again

James Mitchell
CEO Workshop Software

Makes work easy

Jan 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and almost does everything in 1 program.

Good information on customers. Cars. Easy to check reporting

Cons: Be able to choose what info you want and make it more simple.

Be able to choose the layout you want.

Overall: Alot. Get heaps more free time. Can work check things from home or anywhere. Very simple to learn and everything is only a couple of clicks

Vendor Response

by Workshop Software on February 06, 2018

Hello Neoton,

Thanks for your feedback. Great to hear that Workshop Software makes work easy!

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Excellent software program. Dedicated to the mechanical trade just perfect.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Can access anywhere at any time. No back ups required. User friendly any one can use. Reports are great easy to understand. Sync with MYOB not need to export over. Very simple.

Vendor Response

by Workshop Software on February 06, 2018

Hi Helen,

Thanks for your feedback, glad to hear that Workshop Software is an excellent program!

All the best for your future success.

James Mitchell
CEO Workshop Software

Was chased like a mad thing to sign up. A soon as we had paid....nothing.

Jan 23, 2018
2/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The marketing was attractive.

Cons: Way to complicated. All screens look the same. Lack of support. When asked for help I was told no one else has an issue..

Vendor Response

by Workshop Software on February 07, 2018

Hi Steve,

I've checked the support log and cannot find anything logged for your name, email or company. Can you please email me directly the communications that you have had with our office. Are you sending support requests to support@workshopsoftware.com?

There is obviously a breakdown in communication and I'd like to get to the bottom of it, as we normally get rave reviews about how good the support is. (see other reviews here on Capterra).

I hope we can find out what's going on and move forward.

Thank you

James Mitchell
CEO Workshop Software

Have had difficulty getting started. Still in trial stage.

Jan 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Being able to find the history on all customer vehicles. Saves us having to use excel and access data bases for this information.

Cons: Working it with MYOB software - we need our accounting package. Inability to design our own job cards and invoices.

Vendor Response

by Workshop Software on February 06, 2018

Hello Cheryl,

Thanks for your feedback, I'm sure that once you get past the initial learning phase that Workshop Software will be a great asset to your business.

If you need help, feel free to contact the support team.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

I have been involved in the set up of workshop software. It's been a long process....

Jan 22, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's potential once set up, being able to allocate jobs and manage time more effectively will be a great outcome.

Cons: Working without a checklist of items that need to be customised or a complete procedure to follow before the software is really usable is frustrating. The video tutorials are helpful but miss vital information and the How-to guides should be grouped/ordered.

Vendor Response

by Workshop Software on February 06, 2018

Hi Kylie,

Thanks for your feedback.

I don't know the actual customer name, as you've not provided the details of the workshop.

We have an on-boarding process where the on-board coach goes through a set process to help users get up and running. Maybe your client went through this, and not you?

If you've got specific things that you'd like help with, please contact the support team.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Capterra loader

Easy to use I like it

Mar 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is.

Cons: I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel

Overall: The little I know about the application I definitely like a lot