# Page 3 | Workshop Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Workshop Software the right Auto Repair solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131987/Workshop-Software-Online/reviews

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Workshop Software

4 (77)

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Last updated March 13th, 2026

# Page 3 - Reviews of Workshop Software

## Showing most helpful reviews

Showing 51-75 of 77 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Jeanette D.  
Partner  
  
Used the software for: 1-2 years

### "Workshop software is lacking in quite a few areas, "

February 13, 2018

3.0

I must admit I have really seen too many benefits as we have to keep paying for all the extras and realistically that I won't do, it should all be included in one price instead of dangling a carrot and then having to pay more to get it.

Pros

The fact that you can log on anywhere, Not sure why it tell me that I haven't entered enough characters as really I don't have much more to say

Cons

Its reporting capabilities are very basic and does not meet a businesses needs. Also that it only extracts in PDF not excel. Also that you have to pay for every user, that is so wrong, once you buy a licence you should be able to add a few users I am quite tired of the information not uploading properly, if our internet is slow which it very often is we have terrible problems with data entered not actually saving

Review Source

LD

LYN D.  
DIRECTOR  
Automotive  
Used the software for: 2+ years

### "ITS AWSOME"

January 18, 2018

5.0

Pros

PHOTO IMAGES LINKED WITH PHONE APP ITS EASY TO USE THE FACT ITS ALWAYS BEEN UPGRADED FOR THE BEST OF USE.

Cons

NOTHING MUCH TO COMPLAIN JUST THE FACT IF IT HAD MINI VIDEO WOULD BE GREAT LIKE 30SEC SHOTS. ALSO I THINK SMS SHOULD BE LONGER MORE CHARACTERS. PHOTO IMAGE OF PARTS IN PRODUCTS WOULD BE GREAT ESPECIAL WHEN WE NEED TO SHOW A CUSTOMER WHAT THE PRODUCT LOOKS LIKE.

Review Source

Response from Workshop Software

February 7, 2018

Thanks Lyn, appreciate your feedback. I'm pleased that you find it awesome! We will continue to add more value to Workshop Software over time, and I hope you continue to get more and more from the system. All the best. James Mitchell CEO Workshop Software

VR

Verified Reviewer  
System Coordinator & Senior Customer Service Executive  
Automotive  
Used the software for: Less than 6 months

### "User-friendly!"

September 17, 2019

4.0

I can now multitask and have greater control over my time. I can do things more effectively and efficiently with Workshop Software!

Pros

I am new user for this software and it really impressed me! never know that it can make my work so much easier because its easy to note down customer's data like multiple vehicles under the one individual customer. Besides that, I can even create invoice and email it directly to my customer. I am loving this software! well done!

Cons

the customer service is great even though some of the complicated issues might take up some time to solve it, but the waiting time is reasonable. so far so good as I am new user, will explore more.

Review Source

rH

ria H.  
Administrator  
Automotive  
Used the software for: 1-2 years

### "workshop software is easy to use and I save a lot of time having this program"

January 18, 2018

5.0

Pros

I like that it has everything that i need, i can keep track of where I am up to in the way of customer has been notified, waiting on parts ect ect Also the customer service is great, no waiting in ques, I have a real person pick up the phone right away and answer any questions i have.

Cons

I can not pick any cons for workshop software only that it doesn't do the work for me ;) There has been twice in one year that i have had to phone workshop software due to an error and i just had to wait a short time for them to fix the problem.

Review Source

Response from Workshop Software

February 7, 2018

Hi Ria, Thanks for your feedback, glad to hear that Workshop Software is great for your business and that it saves you lots of time. All the best for your future success. James Mitchell CEO Workshop Software

KS

Kael S.  
Director  
  
Used the software for: 6-12 months

### "Very easy to pick up and staff have answered all queries in a fast and knowledgeable manner"

January 22, 2018

5.0

Pros

Ease of use and being able to order parts from the one place and track workshop income. Your able to view vehicles past service records which is handy when looking back to when certain repairs etc were carried out.

Cons

Only issue is we cant link our current accounting software to it (Reckon Quickbooks) would have to change our software and not easy to do at this stage due to using the same software for our other business's. Also it would be good if when you are completing a service that you could enter details in so that when the vehicle is next serviced they automatically come up on the new job card for items that need attention that were noted during the last service.

Review Source

Response from Workshop Software

February 7, 2018

Hello Kael, Thanks for your feedback, happy to hear that it's easy to use and that you've got great support. All the best for the future success of your business. Thank you James Mitchell CEO Workshop Software

RW

Richard W.  
Workshop Manager  
Automotive  
Used the software for: Less than 6 months

### "New to Workshop Software"

July 5, 2019

5.0

Pros

Implementation was seamless and support was very helpful. The system is very easy to use and navigate around. Creating invoices in easy with the help of bundles and invoice templates. Job cards can be created from templates for the workshop guys to use. Enter supplier invoices is easy and then assigning them to a customers invoices makes for less data entry. Processing supplier invoices payments and reconciling Capricorn’s statement is uncomplicated and makes for an efficient way to process end of month.

Cons

Workshop to Xero intergration doesn’t allow for deposits made to invoices in workshop software to come through to Xero until the invoice is processed, making it unusable if the invoice isn’t finalised in that same month. A little more direction with the intergration with zero would have been helpful, as some things that we were advised to do haven’t worked. Customisable invoices would be helpful as the standards one is the system aren’t always suitable

Review Source

CR

Courtney R.  
Director  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Good product, easy to use once you have had a good little play"

January 23, 2018

4.0

easy to use, everything is kept in one area ie accounting etc. accessible anywhere. no need to download any annoying software

Pros

I like that i can access it from any other computer, it would be good if you could access it at the same time while someone else was on it at the same time (different computer) and that it would automatically save and back up

Cons

When you accidentally void an invoice there is no back up anywhere and its just gone... that's disappointing that it can't be tracked back. I feel that everything should be backed up. is there a back up area, that backs everything up??

Review Source

Response from Workshop Software

February 7, 2018

Hello Neoton, Thanks for your feedback. Great to hear that Workshop Software is easy to use. You can access the system at the same time from a different computer, you simply need to add another user. All the best for your future success with Workshop Software Thank you James Mitchell CEO Workshop Software

GH

Gary H.  
Director  
  
Used the software for: 1-2 years

### "Love this software. Easy to use , regularly updated "

January 15, 2018

5.0

Able to use from any device. Great when mobile

Pros

Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good

Cons

Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version

Review Source

Response from Workshop Software

January 16, 2018

Thank you for your review Gary, appreciate your kind words. It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software. Thanks again. James Mitchell - CEO Workshop Software

BB

Bogdan B.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Top notch affordable software that is easy to use"

August 23, 2016

5.0

I have been using Workshop Software in my tyre and mechanical business for over six months now and I couldn't be happier. In terms of value for money Workshop Software is awesome. I had a look at some other options and they were expensive and also way too in-depth. The best thing about Workshop Software is it is super intuitive. It takes no time at all when training new people. I would definitely recommend this software. Bogdan Bubalo Woollahra Tyre Garage

Pros

Intuitive and clean screen to look at. Nothing is cluttered and everything is laid out where you would expect it to be. And not an overloaded system filled with things you would never use.

Cons

I have had the odd issue with the Xero link going down. This is frustrating but Workshop have always been nothing but helpful in helping fix issues.

Review Source

Response from Workshop Software

August 23, 2016

Excellent, thanks Bogdan. It's great to see Workshop Software adding great value to your tyre and mechanical business.

JB

Jeff B.  
Owner operator  
  
Used the software for: Less than 6 months

### "Intally good when started to use system and support poor"

January 16, 2018

2.0

Pros

Booking Diary was quite good to use. Vehicle detail section good Job catagory section good Job reports function was good

Cons

Useability constant lose of information. Difficult to move around inside system. Fees charged to retrieve my info when we chose to move our software. Support was slow and staff on front line didn't understand system. Basic requests where given little to no response. I contacted cust support out of frustration via email and was contacted by the same staff member who was unable to help in the first place and was told he was to busy to talk to me. The lack of action / support was my main reason to change provider. This exercise has been expensive and time consuming .

Review Source

Response from Workshop Software

January 16, 2018

Hello Jeff, Thank you for your feedback. I think the main issue here is from November 1 when you wanted to retract statements that you sent out via email. There is no way that we can stop them once they are gone. Appreciate your feedback, I think that this one issue of you sending the statements caused a bad vibe with Workshop Software and things went downhill from there. If there is anything I can do to help you, please let me know. I wish you every success with the future of your business. Best regards, James Mitchell CEO Workshop Software

CC

Catherine C.  
Owner/Operator  
Arts and Crafts  
Used the software for: Less than 6 months

### "Sewing machine sales & service and craft store"

May 28, 2019

4.0

My business needs to track serial numbers both in sales and service, I also needed stock control. Workshop Software does all of this and more and it's very intuitive. I love it.

Pros

The search facility within this program is absolutely fantastic. I can find customers, stock items or anything else just by typing in to the search bar.

Cons

The most annoying thing for me would have to be that I can't just go back to the previous section terribly easily. E.G. create a customer then add one machine then have to go back to customer to add another machine. Just a little bit cumbersome.

Review Source

Response from Workshop Software

May 29, 2019

Hello Catherine, Thank you very much for your feedback, really appreciate it. In reference to adding machines to customers, the easiest way to do that is in a Job/Invoice by clicking the Plus in the Vehicles section. This should be very quick and easy, and you can add multiple if you need (if that does not make complete sense, please contact the support team). I look forward to seeing your ongoing success in your business. Best Regards, James Mitchell CEO Workshop Software

CD

Caroline D.  
Owner/ Partner  
  
Used the software for: 1-2 years

### "mostly good"

January 16, 2018

4.0

Pros

easy to find past customers, easy to use when processing invoices, like the fact it gives you day sales and monthly sales on the dashboard

Cons

sometimes if you need to cancel a finalized invoice for what ever reason, it wont let you on the odd occassion very frustating.

Review Source

Response from Workshop Software

January 16, 2018

Thanks for your feedback Caroline, appreciate it. Glad you find it easy to use and easy to search. In relation to the finalised invoice, can you please contact support, as I am unsure what the issue is. I hope that Workshop Software continues to provide you great value and with you every success in the future. Thanks again. James Mitchell CEO Workshop Software

SW

Sharon W.  
owner  
Machinery  
Used the software for: Less than 6 months

### "OMG IT SAVED MY SANITY!!!"

April 30, 2019

5.0

It is making life much less stressful - love the integration with xero

Pros

We run a Husqvarna mower store and we were advised there was really only 1 option out there for us to run the shop. After 4months of tearing my hair out trying to learn a completely outdated product I thought there must be a better way. I searched for options and found Workshop Software - Its so easy to use - you can lookup products easily without needing to be a computer programmer! This compared to our previous software is a dream.

Cons

There isnt much I dont like. The end of day would be better if it told me how customers paid to make till reconicle easier but this is probably in there somewhere I just need to search a bit more

Review Source

Response from Workshop Software

May 2, 2019

Thanks Sharon, appreciate the feedback and are humbled by the fact that Workshop Software has saved your sanity! All the best James.

JC

Johan C.  
Manager  
  
Used the software for: 1-2 years

### "I found it easy to use as i'm not computer boffin. When i ask for help the support is there. "

January 19, 2018

5.0

My workshop runs smoothly, i have control over the order of parts and booking it to the clients. I can link it with Zero to do my tax with ATO and it makes it easy on my bookkeeper as well.

Pros

it is easy to use and it provide me with what i need to do in my daily workshop routine. It counts my job hrs and parts to do the 40/60 ratio.

Review Source

Response from Workshop Software

February 7, 2018

Hi Johan, Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business and that you find the system easy to use. All the best. James Mitchell CEO Workshop Software

VS

Vikash S.  
Director  
  
Used the software for: 6-12 months

### "Just the software i needed"

January 19, 2018

5.0

Pros

Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful

Cons

Would like to group all pictures by vehicle number....view pictures by vehicle rego.

Review Source

Response from Workshop Software

February 7, 2018

Hello Vikash, Thanks for your feedback, great to hear that Workshop Software is just the system you need. I look forward to Workshop Software providing you more and more value in the future success of your business. All the best James Mitchell CEO Workshop Software

JK

Jenny K.  
Manager  
  
Used the software for: 1-2 years

### "have enjoyed using this to keep track of work."

January 17, 2018

5.0

Pros

I like that I can use this almost anywhere which has made the number of things leaving the workshop without an invoice much less.

Cons

I find with the 3 of us using this we get cards that are the same being able to combine them would help a lot.

Review Source

Response from Workshop Software

February 7, 2018

Hi Jenny, Thanks for your feedback, glad to hear that you enjoy using Workshop Software. All the best for your future success. James Mitchell CEO Workshop Software

IG

Indra G.  
Business Owner  
Automotive  
Used the software for: 1-2 years

### "Will never use another program for the workshop"

January 16, 2018

5.0

Pros

The integration with our accounting software is seamless. Easy to input supplier and customer invoices.

Cons

I wish there was an option to include any workshop equipment purchased, ie. Hoists so they could be listed as an inventory item.

Review Source

Response from Workshop Software

February 7, 2018

Hi Indra, Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business. All the best. James Mitchell CEO Workshop Software

MS

Melanie S.  
Office Manager  
  
Used the software for: 6-12 months

### "Easy to learn to use"

January 24, 2018

5.0

Assisted with creating a whole new POS system

Pros

It syncs with MYOB, easy to use, every staff member is capable of operating workshop software. Support is good

Cons

A few minor glitches. Order numbers don't sync to MYOB. If an emailed invoice was sent unsuccessfully would be nice to receive a notification

Review Source

Response from Workshop Software

February 7, 2018

Hello Melanie, Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team. All the best for the future success of your business. All the best James Mitchell CEO Workshop Software

AF

Andrew F.  
Owner/Manager  
  
Used the software for: 1-2 years

### "Great software, I now capture and track my business much more extensively."

January 23, 2018

5.0

Pros

Its easy to use. I can track customers and their vehicles with ease and maintaining a client history that I never had before.

Review Source

Response from Workshop Software

February 7, 2018

Hello Andrew, Thanks for your feedback, great to hear that Workshop Software tracks your business. I look forward to Workshop Software providing you more and more value in the future success of your business. All the best James Mitchell CEO Workshop Software

MG

Mathew G.  
Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "We are really enjoying the new software"

January 15, 2018

5.0

Pros

It is making our workshop run more smoothly. The ease that we can book and invoice customers and maintain stock is awesome

Cons

Sometimes it can be a bit slow, it seems to lock up and take a while to get itself sorted and when you have a customer at the counter it can be frustrating

Review Source

Response from Workshop Software

January 16, 2018

Thank you Matthew, good to hear that you're getting great value from Workshop Software. Appreciate your feedback.

Muhammad T.  
Owner  
Computer Software  
Used the software for: I used a free trial

### "Most easy and user freindly software to manage "

February 13, 2019

5.0

Most of the work is done in this software

Pros

Very simple interface to understand for every business man. All the options to operate a workshop with scheduling and good customer support

Cons

There is no auto reminders are sent for preventive maintenance and no option for recurring maintenance.

Review Source

Response from Workshop Software

February 14, 2019

Hi Muhammad, Thanks for your positive review, appreciate your feedback. Just a note on the reminders, Workshop Software has quite strong capabilities in this area, so maybe that is an oversight, as we can certainly send recurring maintenance text messages or emails. Thanks again.

TI

Tracy I.  
Director  
  
Used the software for: 1-2 years

### "Not great "

January 18, 2018

2.0

Pros

Easy to use, this was quick to get the handle on. This was also easy for those who hated to use computers to use as well. Being able to log in remotely was great

Cons

Being able to talk to Zero and it didn't caused us major problems, wasn't multi branch friendly. We stopped using it and now use Xero only

Review Source

Response from Workshop Software

February 7, 2018

Hello Tracy, Thanks for your feedback, appreciate you taking the time to respond. It's frustrating to hear that you had issues with Xero. Your feedback will help us learn and grow,. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software

LV

Leonie V.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Transition from our old system was very quick and the 2 were so different, but the support was AAA"

January 16, 2018

5.0

To early to tell

Pros

It has been easy to navigate. We used our old system for many years and it was completely different. But the switch, with the help of customer support, was quite smooth

Cons

Once invoice processed it can't be changed We would like to be able to go through a list of invoices and print a list of invoices numerically

Review Source

Response from Workshop Software

February 7, 2018

Hello Leonie, Thank you for your feedback, very much appreciated. Glad you find it easy to use and I know the support team love to know that they are doing a great job. Thanks again James Mitchell CEO Workshop Software

NY

Neoton Y.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Makes work easy"

January 23, 2018

4.0

Alot. Get heaps more free time. Can work check things from home or anywhere. Very simple to learn and everything is only a couple of clicks

Pros

Easy to use and almost does everything in 1 program. Good information on customers. Cars. Easy to check reporting

Cons

Be able to choose what info you want and make it more simple. Be able to choose the layout you want.

Review Source

Response from Workshop Software

February 7, 2018

Hello Neoton, Thanks for your feedback. Great to hear that Workshop Software makes work easy! I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software

SP

Steve P.  
Business owner  
  
Used the software for: Less than 6 months

### "Was chased like a mad thing to sign up. A soon as we had paid....nothing."

January 23, 2018

2.0

Pros

The marketing was attractive.

Cons

Way to complicated. All screens look the same. Lack of support. When asked for help I was told no one else has an issue..

Review Source

Response from Workshop Software

February 7, 2018

Hi Steve, I've checked the support log and cannot find anything logged for your name, email or company. Can you please email me directly the communications that you have had with our office. Are you sending support requests to support@workshopsoftware.com? There is obviously a breakdown in communication and I'd like to get to the bottom of it, as we normally get rave reviews about how good the support is. (see other reviews here on Capterra). I hope we can find out what's going on and move forward. Thank you James Mitchell CEO Workshop Software

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