--- title: "Whisbi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Whisbi Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/131994/Whisbi/" page_type: "product" language: "en" --- # Whisbi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Whisbi ## What is Whisbi? Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online. ## What is Whisbi used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Whisbi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://whisbi.com&name=Whisbi) ## Whisbi Overview Updated September 2026 AI summary Whisbi serves midsize and enterprise organizations seeking to manage customer engagement and sales workflows across channels. Covering call center, CRM, and conversational marketing needs, it combines dashboard, reporting, live chat, chatbots, video chat, and call tracking. Deployment options include cloud and major platforms, and it integrates with marketing and analytics tools for broader campaign coordination. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Whisbi 5.0 (1) VS. [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price Contact vendor Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (910) Value For Money 0.0 (0) Value For Money 4.7 (829) Customer Service 0.0 (0) Customer Service 4.8 (849) ## Whisbi alternatives [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (150)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Whisbi Overview ### What company size and specific industries is Whisbi built for? Whisbi is designed for enterprise customers in telecom, automotive, banking, insurance, beauty, travel, and consumer electronics. It also fits other industry-specific enterprise use cases, making it a match for large organizations that need sector-focused solutions rather than general-purpose software. Features and Usability ### What are the key features of Whisbi? Whisbi offers AI, co-browsing, screen sharing, and live chat for real-time conversations on websites. It also includes lead generation, lead capture, lead qualification, and lead distribution, plus reporting/analytics, activity dashboards, audience targeting, chat/messaging, video chat, and multi-channel communication. Integrations ### Which third-party tools and platforms does Whisbi integrate with? Whisbi integrates with Adobe Campaign and Google Analytics 360. These catalog integrations cover marketing automation and analytics, letting Whisbi connect with tools used for campaign management and performance tracking. Getting Started and Support ### What training and onboarding options does Whisbi offer? Whisbi provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars present scheduled group training, documentation offers written reference material, and videos provide visual step-by-step learning for users. Getting Started and Support ### What customer support options does Whisbi offer? Whisbi provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 3,823 Call Center reviews According to Capterra reviewers, these are the call center features buyers prioritize most when evaluating a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Whisbi includes other capabilities that reviewers also consider important, such as **Reporting/Analytics** (**43%**). This feature provides teams with clearer visibility into performance trends, customer interactions, and operational results, helping businesses make informed decisions and improve day-to-day call center oversight. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns Analysis Provides context around identified information, including historical threat data, threat location data from geotags or inferred data, threat actors names, relationships, URLs, and other relevant information to conduct further investigations. API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Whisbi 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - Analysis: Provides context around identified information, including historical threat data, threat location data from geotags or inferred data, threat actors names, relationships, URLs, and other relevant information to conduct further investigations. - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Negative Feedback Management: Identify, track, and respond to negative feedback - One-to-One Messaging: Send personal messages to clients or attendees - Other: Integration with other corporate software solutions such as travel and expense. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Conversion: Success rate of conversations leading to customer purchases. - Screen Sharing: Digitally share screen view with others - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time - Website: Conversations enacted through embedding or pop-ups on websites. --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Adobe Campaign](https://www.capterra.com/p/135159/Adobe-Campaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Alex ### "Great tool to increase online conversion. If you want or need more sales, that's the tool. " 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 30, 2013 Video increase user engagement Pros Mutidevice and no plugins or software needed. Cons You will need a webcam :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.