# FieldEdge Flat Rate Mobile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldEdge Flat Rate Mobile the right HVAC solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132009/Coolfront/reviews --- FieldEdge Flat Rate Mobile 4.3 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FieldEdge Flat Rate Mobile Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews JH Joan H Corporate RecruiterRetail, 10,001+ employeesUsed the software for: More than 2 years. “With Coolfront Payments, your technicians can run the customer's debit and credit cards from the coolfront mobile app in the field, no longer needing to bill the customer after the incident and pursue payments for months.“ October 18, 2020 TB Teresa B AP-HRHuman Resources, 11 - 50 employeesUsed the software for: More than 2 years. “Archive option for work orders should not be available to all users because too often someone accidently selects archive.“ March 4, 2021 EJ Ellie J office managerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Made it easier for them to search for items to place in invoices.“ May 19, 2021 AF Anthony F Service ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “days later and I still have not received a phone call back from them.“ April 20, 2021 JH Joan H Corporate RecruiterRetail, 10,001+ employeesUsed the software for: More than 2 years. “My favorite feature is that it makes payments easy.“ October 18, 2020 JS James S OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service has always been helpful.“ December 22, 2020 ## Showing most helpful reviews Showing 1-25 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcy K. Owner Construction Used the software for: I used a free trial ### "Coolfront" March 15, 2019 4.0 I decided it was too good to be true. They tell you who the competition is and go on and on about all the others. I want to just hear about what the software will do for me, not the other guys I could buy. Pros They have an unusual and creative opportunity to draw you in to use their product. It seems too good to be true - they are offering a lot for very little. Cons I don't like to furnish a ton of information just to preview a product. They want to know too much to start. Review Source Response from Xplor Technologies March 18, 2019 Hi Marcy! Thanks for the feedback. Please reach out to sales@coolfront.com and say "Kate sent you" if you would like to discuss more specific feedback. Talk soon and Stay Cool! Kate at Coolfront VR Verified Reviewer Adjunct Professor Construction Used the software for: 2+ years ### "Outstanding - flat rate software" May 6, 2019 4.0 We use the flat rate software often enough that it becomes easier and easier. Pros Flat rate makes the quoting easier. The labor, taxes, all included. That produces no arguments about hourly charges. As well, there are no part numbers on the invoices, just job numbers and task numbers. Makes the software less threatening to suave internet homeowners and business owners. Cons Sometimes the needed parts are not available. Need to cross search better, (need either part numbers or descriptive search). Some parts are not prices well, (a little over the actual - better than being to low.) Review Source MA Matt A. Service tech Used the software for: 2+ years ### "I like a lot but a lot is to desired. " October 6, 2017 3.0 Pros Ease of use. Can be operated quickly with little experience. Like the part finder if you know how to use it. Cons I hate when it wants to update while either writing notes or searching for a part. I wish there were tabs in my favorites for favorite filters, types of freon, or belts instead of looking over my favorites 3 or for times. I wish I could add a custom part or charge myself instead of having my office remake what I've already done just so they can send it back to me to add it on my favorites. All of the other techs said the same about updates. Add them to the home page when available. Frustrating. Finally inputting carrier numbers usually calls for 2 additional numbers or letters at the beginning of a part number. If typed in using the part number supplied from carrier it fails to find it. If those 2 first numbers or letters are left off when typing it in it will find it every time. I have found this only on carrier parts. Thank you for your help. Review Source VR Verified Reviewer Office Administrator Used the software for: 2+ years ### "Super user friendly" June 4, 2018 5.0 Easy to use, and the work order immediately shows up on the techs device, eliminating the need for the tech to drive all the way back to our office to gets their next work order Pros It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription. You only pay for what you use. Cons I wish it would show the price of repairs before you select it..... sometimes our techs aren't sure which repair to pick until they see what the charge will be & then they have to go in and delete it if its way out there. Review Source VR Verified Reviewer Office Manager Used the software for: 2+ years ### "EASY" May 4, 2018 5.0 easy on the go invoicing for our technicians. Pros Coolfront is amazing. It helps us have a better relationship with our customers. Its easy to use and straight to the point when it comes to giving our customers the price for repairs. Cons I don't think there is anything I don't like about this software. Its easy to use and really affordable. Review Source VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "Love this free flat rate company" August 16, 2018 5.0 Pros It is free for the contractor! It is professional looking and can be used to sync with qb. Cons Syncing to multiple locations would not sync with qb and would sometimes create a new job. There are work-arounds but this process could be easier. Review Source SM Steve M. Partner Consumer Services Used the software for: 6-12 months ### "Coolfront Review" April 12, 2019 4.0 Overall I like the simplicity of the Coolfront app and plan to keep using it. Pros Easy for both Dispatch and Techs to use. Good flat rate book that auto updates. Fairly inexpensive. Syncs with Quickbooks. Very customizable for different rates. Residential, Commercial, After Hours, etc. Cons Double entry required for Quickbooks entries. If you mark a customer paid in Coolfront, they show as unpaid in Quickbooks. Customer and Internal notes do not transfer to Quickbooks. Not enough equipment quote options. Need closer to 100 than 25. Review Source Response from Xplor Technologies June 5, 2019 Thank you for your feedback, Steve!! We are so glad you're enjoying the Coolfront app!! Stay Cool :) Kate @ Coolfront VR Verified Reviewer Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "The best flat rate service pricing for your company." November 13, 2019 4.0 Basically we use this tool to collect payments .We are happy with this tool. We are planning to purchase add-ons and use additional features. Pros Seamless integration especially with Quickbooks. Super easy to use and lot of add on feature options. Customer support is very friendly. Cons We did not see anything as disadvantage with this tool. As of now everything seems to be working good. Review Source Response from Xplor Technologies December 3, 2019 Thanks for the kind words! CN Cary N. Co-Owner Construction Used the software for: 2+ years ### "GREAT!!" April 30, 2019 5.0 All techs having same pricing has helped us grow and keep growing. Pros The ability to customize it to fit our needs. Cons Ever so often we have had minor issues. Nothing that has ever disrupted business. Review Source Response from Xplor Technologies June 5, 2019 Thank you for your fantastic review, Cary!! Stay Cool :) Kate @ Coolfront NT Nick T. Owner Construction Used the software for: 1-2 years ### "Great Service" April 19, 2019 5.0 It has helped us a lot with our online dispatching. Pros Ease of use and great customer support. It’s easy for our service guys to use. Cons It’s not compatible with quick books desktop. Review Source Response from Xplor Technologies June 5, 2019 Wow Nick, thank you for your 5-star review! We love to hear how Coolfront has helped your online dispatching! Stay Cool! Kate @ Coolfront CR Chris R. office manager Consumer Services Used the software for: 2+ years ### "CoolFront" April 30, 2019 4.0 I love that we are using less paper. Being able to see, edit, and advise technicians about the pricing and notes when they are in the field and I am in the office (or even running errands!) is great. Having the past history to look at is very helpful. The customer service at CoolFront has been good when we have needed help. Pros We use the software on iPads with data, so I can keep an eye on the technicians and see real time what they are entering into a service ticket. We have it linked to Payzer for accepting credit cards, and I can also see that immediately, as well as get an email notification when the payment is processed. We also offer Greensky Financing, and that is linked as well. The customers appreciate that we are "green" and using less paper. Cons The search function for older tickets isn't always user friendly. I wish I had more control over when a ticket is archived. We have 5 years of back data, and when I tried to integrate with Quickbooks, it created a lot of headaches for us with the past data. It ended up not being worth it and I turned it off. I don't like that technicians can create different profiles for the same address just by forgetting to capitalize a letter or even entering a wife's name when the last time it may have been the husband's. Review Source Response from Xplor Technologies May 9, 2019 Thanks for the awesome review, Chris!! We appreciate it and we are so happy you love Coolfront and have reaped all of the benefits. Stay Cool! Kate @ Coolfront JL Julia L. Service Coordinator Construction Used the software for: 1-2 years ### "The best yet!" October 22, 2019 4.0 Forget paper, Coolfront makes it unnecessary. A tech can easily get to a job, write up a bill and get approval from the customer, even get their signature on the work order, all without a single printed paper. The rep in customer service has been awesome the whole time! She's stayed with us, reaching out over the 2years since we signed up to see how things are going and offer us training. Pros Coolfront syncs with Google Calendar, enabling our techs to click and go without the messy copy/paste of the job address into their GPS. For dispatching, once the work is on the Calendar, I can quickly hit the address that pops up on the schedule and map job distances, so that work flows well for the tech that day. Cons Customer notes need to be more visible: We copy and paste checklists into internal/customer notes so the customer see's an outline of work performed and any suggestions the tech has. (Picture the checklist you see on the printout after an oil change) We've had to add extra steps when setting up a work order to make Coolfront work for us. Great we're able to customize, even greater if they decide to add our suggestion so it saves us time. Review Source WG William G. Owner Construction Used the software for: 2+ years ### "Gamechanger" May 1, 2019 5.0 The software was very easy to learn. It easily integrates with quick books. You just tell the software your overhead and decide what you want your markup to be on certain price ranges and Coolfront does the rest. Coolfront has drastically increased profit margins and we are no longer unintentionally undercutting our market. It has also streamlined our service records, cutting down on office work. This software is perfect for the one man show or a company with 50 employees. Pros Ease of use, easy integration, very affordable, continuous upgrades to cater to industry changes, tailored to your company, pay as you go (no contracts), and increased profit margins. Cons There are some limitations compared to software that you would spend well over 10X as much. I would like to see some templates for “notes” Review Source Response from Xplor Technologies May 9, 2019 WOW, William. What an amazing review and feedback. We really appreciate it and love to hear how Coolfront has boosted your profits :) Stay Cool! Kate @ Coolfront TH Thomas H. HVAC Designer Construction Used the software for: 6-12 months ### "It is good but it certainly can use upgrades. I was promised and didn't get it!" March 13, 2018 3.0 Simplified my daily efforts. Pros The fact that it can be remotely approved by customers is my favorite feature. Of course it all looks good and very professional no matter what. I like the customizable ability for both installs and repairs, but wish there were more and that once you select an item from the saved customized list or from the database list even, that there was an easy way to make a custom amendments in at least the description so you could have the ability to make slight adjustments in model numbers and or the description to fit unique job circumstances (and be able to keep up with ever changing model numbers and even AHRI match data) Cons There is no way to type in any kind of a direct dollar value discount at the end of the work order which would fit in with my finance options. I would also like to be able to add a line for a tip to be added for the techs. If there was a way to add pictures of the customers system or work in both the customer noted and the internal noted that would be phenominal. The ability to add a pdf attachment for special contract would also be nice. I like to add standard statements that are often legally required to include in various jobs we do. It would be nice to have the ability to add a list of customized standard statements that need to be approved but don't have any money value attached to them. As it stands I put my customized statements in the install custom list and just added zero dollar amount with it. I also think that the standard statements added to a work order should not be counted toward the cost of the work order. Review Source JR Jessica R. Dispatcher Consumer Services Used the software for: 2+ years ### "Not tech friendly" April 12, 2019 5.0 It's ease of use for the technicians who are not always computer savvy makes it good for the person in the office who has to understand what the technician is trying to convey. Pros Ease of closing out & invoicing calls. Typing gives you a lot of freedom for notes for customers. Searching, when works is phenomenal. Cons Searching for parts. We use a lot of mobile home parts. None of the part numbers come up. It's usually hit or miss on trying to find part #'s. I end up searching for "blower motor" and try to find one who's cost matches ours. Review Source Response from Xplor Technologies April 17, 2019 Hey Jessica! Thanks for the feedback. We are always looking for ways to improve our flat rate search engine. I will pass your comments along to the dev team. In the meantime, please reach out if you need help navigating the app in any way. Stay Cool! Kate @ Coolfront BW Bridget W. Service Coordinator Construction Used the software for: 2+ years ### "Best Software Ever" April 12, 2019 5.0 Cool front has helped me with the dispatch calendar. It automatically sends all of the appointments straight to the google calendar. My service techs can easily put in pricing and collect in the field. Pros I have used many dispatching software and I find Cool front to be the easiest to use. I love that the flat rate pricing is built into the programming. It makes is easier for my service techs to come up with prices in the field. Cons The only thing that I find annoying with the software is finding archived work orders. Review Source Response from Xplor Technologies April 17, 2019 Bridget - we are so ecstatic to read your amazing review!!! I will pass your feedback along to the dev team about archiving work orders but thanks so much for taking the time to share how much you love Coolfront and the flat rate database :) Stay Cool! Kate @ Coolfront AK April K. Office Manager Consumer Services Used the software for: 2+ years ### "We use it daily" October 6, 2017 4.0 It helped us integrate into a service based software for our techs to use in the field instead of using hand written invoices. Pros It isn't complicated to use for my techs. The mobile app is easy. The customer must approve the repairs before work is done. Cons 1\. Not enough spaces to enter my description and pricing (favorites). 2. Changes customer information randomly (we will change a phone number, then after saving it, it will revert back to what was previously automatically generated - addresses, names, etc.). 3. Expensive 4. Does not enter an invoice into quickbooks if there isn't an amount and when we do a service that is prepaid for then there isn't a dollar amount and it will not put it in my system so I am double inputing. 5. On the mobile app, every single time we use it, it constantly requests us to update, even if we just did the update. Review Source AG Alex G. Technician Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Overall Good Software" January 3, 2020 4.0 Overall the software is pretty good and makes it easier when the time comes to collect from a customer. If a few issues could be resolved with this software it would be great. Pros Payment integration, Quickbooks integration, Customer history, customization ability. Cons The lack of integration with coolfront agreements. Would be easier to know if a previous customer has a service agreement at the time of creating a new work order. Being charged for invoices that are canceled or made by mistake, or being charged for an invoice that has not been completed. Review Source Response from Xplor Technologies January 6, 2020 Thank you for the review Alex. We're always working to improve the Coolfront experience and your feedback will be included in our future plans. NV Neil V. Vice president Construction Used the software for: 2+ years ### "Coolfront changed our business" April 13, 2019 5.0 Pros It was easy to start using it, getting it set up and so forth. Extremely easy to make changes as we have used it over time. The customer service when we have had questions has been over the top helpful. We ha e even made suggestions that were met with a “good idea” and then our suggestions were implemented in updates! Cons Initially there were some things we would have liked better, but updates have remedied them all. Review Source Response from Xplor Technologies April 17, 2019 Hey Neil! Happy to hear you've liked all of our product improvements. Keep any suggestions you have coming - our dev team takes customer feedback VERY seriously. Stay Cool! Kate @ Coolfront MY Morgan Y. Dispatcher Used the software for: Less than 6 months ### "Coolfront has allowed for more competitive pricing for our company. Instant updating is great." March 8, 2018 4.0 Pros Great pricing and updates! It allows us to stay competitive with pricing with the updating flat rate. I like that the program updates instantly. I can edit and update work orders while the technician has the work order assigned. I like that I don't have to wait on techs to send work orders back to be able to change them. The techs prefer this software to the previous one we used. The invoicing straight out of Coolfront feature is great and saves time. I like that there is a place for technicians to get signatures from customers for approval for work. Cons NO DISPATCH BOARD. Currently I have to utilize another software to see the layout of the daily schedule. It would make my job as dispatcher much easer if Coolfront had a dispatch board. There is no way to build your customer data base besides building new work orders. An area for techs to put in equipment would be wonderful. It would allow our techs to enter equipment info to build more customer history, and to allow us to know what each customer has at their home or business. Finally, having an area where technicians can log their times would be super helpful. For example: Dispatch, Arrival, & Departed times. Review Source JR JAMIE R. OFFICE MANAGER Construction Used the software for: 2+ years ### "Easy billing" May 7, 2019 5.0 Pros Easy and quick way to bill our customers. Cons Some parts are not in the database. I wish you could remove the archive button from some users. Review Source SH Stacy H. Service Coordinator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great program & great value" April 19, 2019 5.0 Overall it has been great, however there is a much room for improvment. Pros I love the ease of use. All of our technicans can easily navigate the awesome flatrate book, with its up to date pricing. THe invoices port right into our Quickbooks accounting program. Cons If you have a ship to address with a different billing address, only the billing address displays on the work order when linked to quickbooks. Also in the agreements section it would be helpful if when searching for an agreement to add onto a work order if that information was in alphabetical order, however its not, it is in order by when it was added. FOR us this causes much headache and wasted time searching a long list that is rather difficult to find items. Review Source TG Tom G. President Service technician Oil & Energy Used the software for: 1-2 years ### "Please fix issues" April 12, 2019 3.0 The server is slow and does not stay open, if you forget to hit save which I have done many times every thing disappears which sucks let’s say the phone rings your mind is on something else and you loose everything it’s a huge waste of time or you completely forget and the office asks where are your notes ya that’s a shitty set up. Pros We are now paperless and the techs are using Ipads Cons We should be allowed to set up service to our needs. Pease get rid of the save your notes thing I would rather the notes always be there and have the ability to edit! When they disappear at 7pm at night on a service call and you have to rewrite them it SUCKS!!!!! Review Source Response from Xplor Technologies June 5, 2019 Thank you so much for your feedback, Tom! Please let us know if you ever have any questions!! Stay Cool! Kate @ Coolfront MS Mike S. Owner Consumer Services Used the software for: 2+ years ### "Coolfront is way beyond all others in every aspect of their products and services." April 13, 2019 5.0 Awesome experiences all around. If feels good to know that I’ll never have to research into any other programs because I’m at home with this one: Pros Coolfront has been, without exception, has always been way above the top notch in all aspects of their products (Apps, Add-Ons) and their services (Their in house Cutomer Service and all of their ADD-On’s Custom Service Crews). They have all been, every time I’ve had a need, been only a phone call away. It most literally felt like I was the only one calling them, as if I am the only one that has any questions or needs. They have always gone way beyond my expectations. Keeping in mind that I am a very small company- this very small fish has always been treated to swimming in their very big pond. I am looking forward to getting started with other Add-Ons like their mobile payment solutions program. Cons I’ve got nothing. I have not experienced any thing negative during my 4-5 years experience with Coolfront, To Your Success, and the Maintenance Program Review Source JD Joe D. Owner Construction Used the software for: 1-2 years ### "It's a nice program. Have been using it for a couple of years and have no real complaints. " October 2, 2017 5.0 Easier usage. No storage for paper invoices. Pros Pro the software is usable in offline mode. The fact customer's are stored online and pay supporters are saved is excellent. The ability to assign management duties to individuals controlling their level of interaction. Google calendar integration is great. Cons Cons, I do wish the navigation between screens was't so involved. A common menu through the app would make it easier as opposed to the back button. And currently it is only compatible with QuickBooks to synch with. A feature which I'm sure is nice but I don't use QuickBooks which makes my bookkeeping all manual. No ability to download invoices as spread sheet. Search feature is good but could be simplified. Dispatching can be a little confusing if more than 5 tech's. The app doesn't work well with some of our other office management software. Review Source Similar Products Featured ## Related categories [HVAC](https://www.capterra.com/hvac-software/)[Work Order](https://www.capterra.com/work-order-software/)