# Page 3 | FieldEdge Flat Rate Mobile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is FieldEdge Flat Rate Mobile the right HVAC solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132009/Coolfront/reviews --- FieldEdge Flat Rate Mobile 4.3 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of FieldEdge Flat Rate Mobile ## Showing most helpful reviews Showing 51-75 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NB Nathan B. Owner Construction Used the software for: 2+ years ### "Coolfront 4 years in" May 6, 2019 5.0 Overall coolfront has been a great tool to help grow my business. Pros Easy to use software. It really helps you find the best repair and then confronts pricing is geared towards you building your business. Cons Needs to be a way to keep up with customers and maintenance agreements sold. I have to integrate coolfront into quickbooks which works well for the most part. There are still some kinks to be worked out. Review Source Response from Xplor Technologies May 9, 2019 Hey Nathan! Thanks for the feedback and great review! You should check out our Coolfront Agreements software to manage your agreement customers and schedule maintenance visits. Stay Cool! Kate @ Coolfront DC David C. Owner Construction Used the software for: 2+ years ### "Highly recommended!!" April 30, 2019 5.0 Great experience. Profits have definatly increased since I started using it. It has been about 7 years that I have used the software now Pros I love that is syncs with my QuickBooks. Makes a lot less work when it comes to be tax time. Also it’s great that it has most of the hvac parts I use stored in in with the recommended flat rate hours. It also works well with the credit card company payzer. Cons Sometimes when a payment is made with payzer it doesn’t show up on the invoice as being paid with payzer. Review Source Response from Xplor Technologies May 9, 2019 Hi David! Thanks for the amazing review and feedback. We appreciate it!! Stay Cool! Kate @ Coolfront CT Clifton T. Owner Utilities Used the software for: 2+ years ### "My Coolfront Review" April 12, 2019 4.0 GREAT SOFTWARE FOR BUSINESS OWNERS Pros I used this software t my Previous employer before I started WEATHER READY Heating and Cooling. I like Coolfronts software that makes it easy to keep track of all jobs and service calls. Coolfront is a great software for helping me to keep up with my business. I would recommend Coolfront to all HVAC, plumbing and electrical contractors. Cons I have no cons about the software. I have had no issues. Review Source Response from Xplor Technologies April 17, 2019 Hi Clifton!! We are so happy you love Coolfront and are reaping the benefits of work order management and business efficiency. Stay Cool! Kate @ Coolfront SL Stacie L. Payroll Accounting Assistant Construction Used the software for: 1-2 years ### "Past and present use" April 12, 2019 4.0 When I used the program years ago it thought the program was especially useful but we used it in a total different way. Using the voicemail system was what i was primarily using. At the new company we use Ring Central in a more administrative function and answering calls. the system has a lot of customization but I have yet to past the surface this time around at the new job. Pros I like that the software when used correctly can deliver a vast array of services and features. the Call forwarding and emailed voicemail alerts are also very helpful. Cons When you make any changes even trivial ones the system has been glitching and causing it to reboot. Review Source Response from Xplor Technologies April 17, 2019 Hi Stacie! We're glad that Coolfront Agreements has saved you time and you enjoy all of the features. Thanks so much for the great review :) Stay Cool! Kate @ Coolfront SE Susan E. office asst. Used the software for: 2+ years ### "It works well. I wish it was easier to search for customers & if they merged better." October 9, 2017 4.0 emailing of invoices & receipts. Flat rate pricing. Pros I like the ease of entering the information. I like that you can email receipt to customer right away. I like how it can be an invoice or a receipt. Cons It's not easy to search for a customer unless you know the date of the last time you were there. That is my major disappointment with this program. Searching for customers & history & merging the calls together. I ALWAYS have to go to add on & Merge. I wish it was more automatic. I use wintac & it always pulls up correct customer just by entering a few letters or address. You dont' even need complete info. If Coolfront doesn't correct the merge/search soon I will have to switch to a different software/dispatching program. Review Source MP Mike P. owner Consumer Services Used the software for: 2+ years ### "Coolfront functionality review" April 12, 2019 4.0 Overall good experience - has allowed us to access customer history way easier than in the past. Pros Easy to understand, good product support, integrates well with quickbooks Cons IMO, the main screen layout & menu setup needs to be completely reworked - A side or top/bottom menu bar would be a much better layout & would speed up use by not having to constantly go to the home button & waiting for a menu to select from Review Source Response from Xplor Technologies April 16, 2019 Hi Mike! Thanks for the feedback. We love hearing how we can make Coolfront easier to you. I will pass you design comments onto our development team. Stay Cool! Kate @ Coolfront VZ Victoria Z. Service Manager Machinery Used the software for: 2+ years ### "Coolfront review" April 12, 2019 4.0 Coolfront has allowed us to go paperless with our work orders and process the work orders directly into Quickbooks which saves time as we do not have to doudle enter. Pros Coolfront is fairly user friendly and offers multiple applications that work with our Quickbooks program. Cons The parts data base is hard to navigate and it is often hard to find the part or service you are looking for. Review Source Response from Xplor Technologies April 16, 2019 Hey Victoria! Thanks for the review. We are always looking for ways to improve our parts and repairs search engine. Thanks for the feedback. Glad our QB integration has saved you some time with no dual entry :) Kate @ Coolfront RK Robert K. CEO Construction Used the software for: 2+ years ### "Best Flat Rate Pricing Program that is continually growing!" September 8, 2016 5.0 Love the way it streamlines everything for the technician in the field. The Coolfront team is great and they are continually improving their services and spectrum. Only star missing is on Features & Functionality, because it is (for us) a stand-alone program that does not integrate with our accounting software (QuickBooksOnline), yet. Prospective users - you can't go wrong with this! Definitely add eTouch for extremely effective customer feedback & review collection! Pros Easy to learn & use. Straightforward and simple for the customer to understand. Send work-orders, estimates or invoices directly to customer's email. Cons Integration. We have to manually move each work-order from CF into our accounting software. This is just a matter of linking (with QuickBooksOnline) and then this thing will be unstoppable for us!! Review Source KW Kristin W. Office Manager Construction Used the software for: 2+ years ### "Very Easy!" April 12, 2019 4.0 We have really liked using coolfront. I have really liked that it links well to Quick Books and is so user friendly. It works well with our business structure. Pros We love that it is super easy to use! My office staff and technicians are able to easily add calls and notes quickly! Cons I would like to see some more payment options that are able to use a card reader instead of typing the numbers in since the fees are higher. Review Source Response from Xplor Technologies April 17, 2019 Hi Kristin! I hope you are enjoying Coolfront Payments so far. We will roll out the card swiper/dipper this Summer so stay tuned! Stay Cool! Kate @ Coolfront MH Max H. Owner Construction Used the software for: 1-2 years ### "Super easy to use. Saves Time and Money." March 25, 2019 5.0 Coolfront is wonderful for the small business owner. They have great pricing and fantastic customer support. I recommend them to everyone and anyone with a small service business. Pros The software has great flat rate pricing, it is super easy to look up parts and even do custom repairs. It syncs with Quickbooks and even works offline! Cons The only thing I don't like is that on android they don't have an official Google store app. Definitely not a big deal but something they should consider. Review Source Response from Xplor Technologies April 5, 2019 Hi Max! Thanks so much for your wonderful review and feedback :) Did you know that you can add the app as an icon to your Android's home screen so that you can easily access it that way? If not, chat with us on coolfront.com and we will get you set up ASAP! -Kate @ Coolfront SW Sally W. Bookkeeper Used the software for: 2+ years ### "Finally able to bill upon completions in the field." December 5, 2017 4.0 I think it saves the company and makes the dreaded end of the month billing obsolete. Pros Being able to bill the customer right on the spot and collect the money is great. This keeps the cash flow going and we have less bad debt from customers that refuse to pay later. It is also nice that all bills are consistent, just in case neighbors would compare. I also like that it will prefill info from our QuickBooks database. Very easy to set up new customers and add or change information. It is nice it will show previous service call information on the form for easy reference. Cons Sometimes the program can run slow. This can cause our guys in the field to have to wait until the changes come through to their I pads. Review Source GS Greg S. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very helpful " May 1, 2019 4.0 Because of real time pricing, it has taken the guesswork out of billing, we really enjoy having this and it has improved our business. Pros This software is good at taking out the guesswork on pricing jobs, parts, and labor rates. Very professional looking to customers and easy to generate bills and email them. Cons Sometimes hard to find a part or job description when looking up stuff. Doesn't always transfer payment information properly to Quick Books. Review Source Response from Xplor Technologies May 9, 2019 Greg - thanks for the awesome review. We appreciate your support! Stay Cool! Kate @ Coolfront JR Justin R. Service Technician/ Installer Construction Used the software for: 2+ years ### "Pricing at a Fingertip" April 30, 2019 5.0 Very happy, turns out we were not charging accordingly, now with Coolfront it’s an easy click of a button. I like the professionalism of the receipt and no paper plus the pictures aspect is great. Pros Knowing that I can give an instant price for anything we do in our industry. It’s easy, flat rate pricing. Cons What’s not to like. This is the easiest price book I have used. You can take pictures of model numbers and there stores to the cloud as well as that ticket. Review Source Response from Xplor Technologies May 9, 2019 We love this review, Justin!! You rock. Thanks for making our day. Stay cool! Kate @ Coolfront VR Verified Reviewer stay at home mom Public Relations and Communications Used the software for: 2+ years ### "Coolfront " November 19, 2019 3.0 In the beginning we enjoyed it despite it not being so streamlined but now there raising prices for work orders and charging for things they never used to like the ability to sync work orders to Quickbooks. Pros I love the idea of having our technicians provide legible and real life invoices to our customers instantly Cons The software is not streamlined and searching for an invoice in the archived and work orders could be improved since you have to go into a different tab to search for either Review Source Response from Xplor Technologies December 3, 2019 Thanks for the review. We always appreciate feedback! JH Joan H. Corporate Recruiter Retail Used the software for: 2+ years ### "Great software that makes payments easy." October 18, 2020 5.0 Pros My favorite feature is that it makes payments easy. With Coolfront Payments, your technicians can run the customer's debit and credit cards from the coolfront mobile app in the field, no longer needing to bill the customer after the incident and pursue payments for months. Prices are competitive, funds are available the next day, and your customers will love you for making the payment so easy and hassle-free. Cons There are no parts I don't like. I use this software fondly. Review Source HH Harry H. HVAC technician Construction Used the software for: 2+ years ### "Ease of coolfront" April 30, 2019 5.0 I've been very satisfied and would recommend to anyone. Very easy to get started and understand Pros It's very helpful in price guide to my industry and area I service. The options to modify custom and favorite items is great Cons The only issue is when setting up certain price options and I need to discount certain things I'll have to go back to customize service call fee so it doesn't take discount off fee just part Review Source Response from Xplor Technologies June 5, 2019 WOW Harry! Thank you for your incredible review!! We really appreciate it! Stay Cool! Kate @ Coolfront VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "Excellent Software" April 19, 2019 5.0 Coolfront has been a great improvement to our invoicing process. Having everything online is very helpful. The integration of credit card processing and the part cart are also great features for our business. Pros Software is very easy to use and implement. It streamlines our dispatching and invoicing systems. Cons The search feature sometimes does not produce the results that we are looking for. We would also like to have the option for more custom repairs. Review Source Response from Xplor Technologies May 6, 2019 So happy you love Coolfront Payments! Thanks for the feedback :) DS Daniel S. Service Technician Used the software for: 1-2 years ### "Efficient and effective" September 29, 2017 4.0 Uniform pricing, and an easy, understandable process for customer approval of repairs. Pros Consistent pricing throughout the service department, easy access to prior service records, customers respond well to pricing they can see. The process for getting customer approval is simple and easy, even for customers who have difficulty with adapting to technology. Cons The process for looking up certain repairs can be cumbersome. In starting to adapt to the new search system for repairs it seems that some of the old keywords and phrases which used to work for finding repairs are no longer specific enough to get to find what is needed, also the number of items which are available to look through when searching in a broad sense have been greatly reduced and this has created some problems when searching for general repairs. Review Source RR Ryan R. Office staff Construction Used the software for: 6-12 months ### "Very robust pricing matrix for nearly anything you might run into " September 5, 2018 4.0 Other than the above mentioned things everything else in my opinion works nearly perfectly for us and they also do a good job of updating the prices pretty consistently. Pros The system is very intuitive and surprising pretty acculturate when it comes to vendor prices and how they can use that to calculate your invoices . The signature feature is also nice and its looks very sleek in front of customers. Cons That being said from a field prospective its great and simple to use but dispatching on the other hand could use a little work. For one scheduling 20 plus calls in a day can become a nightmare especially when you have people calling in to change appointment times. Hopefully one day they will make a new interface for desktops its over complicated right now compared to other software services coming from the scheduling end of things. Review Source Response from Xplor Technologies September 10, 2018 Thanks for the great review Ryan! We've mentioned this to our development team and it's something we can hopefully implement in the near future! Are you currently using the Google Calendar feature? DA Dan A. President Consumer Services Used the software for: 2+ years ### "Coolfront review" April 12, 2019 5.0 Less work for our accounts receivable and increased profits from higher rates and markups with less debate and scrutiny by the customer Pros The ability to search flat rate pricing or make your own custom repair that appears as a flat rate standard. Cons The finished work order does not display the signature of the of approval on the main screen. Review Source Response from Xplor Technologies April 23, 2019 Hi Dan! Wow - 5 stars!! You just made our day :) Thanks so much for sharing your Coolfront wins of less work on your admin and increased profits. Stay Cool!! Kate @ Coolfront JB John B. Iwner Retail Used the software for: 2+ years ### "Owner " April 19, 2019 3.0 Its a flat rate program, over priced. Pros Nothing it's not very accurate on pricing. It will lock up in the middle of use. Cons Everything , slow, locks up pricing not accurate. Review Source SK Scott K. Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Past Coolfront User" May 3, 2019 3.0 The customer support at the time was not that good at all. System seems to go down at times, Lots of lost information. We were happy to move on from this software Pros Easy to input clients information and track history of call information Cons Does not dispatch, no accountability for tracking users, issues with lost information Review Source Response from Xplor Technologies May 9, 2019 Hi Scott- thanks for the feedback. We've made a ton of GREAT improvements to Coolfront over the past few years. Let us know if you have any questions or would like to learn more. Kate @ Coolfront JM Jessen M. Administrator Consumer Services Used the software for: 1-2 years ### "I like Coolfront!" September 10, 2018 5.0 I can enter Work Orders, and our techs can retrieve all of the customers' information on their phones. This facilitates a smooth transition from one appointment to the next, without having to check in with the office. The efficiency of entering Work Orders once, with the office and techs having access, saves time and minimizes miscommunication . Pros I can copy & paste all pertinent info. into my follow-up documents. Cons I have to go to Archive and enter specific dates, to get any work order from a previous week. Simply entering that date, will not pull up the work order. Also, there is no allowance made for cancellations. We are paying for Work Orders that get canceled, which makes me hesitate to enter them ahead of time. This also affects our scheduling. Review Source Response from Xplor Technologies September 12, 2018 Hi Jessen, thanks for the review! We always appreciate customer feedback and it seems you're throughly enjoying the Coolfront app! JA Jennifer A. Office Manager Construction Used the software for: 6-12 months ### "Great software for the technicians in the field." May 14, 2018 3.0 Quick repair pricing for our technicians. Pros The streamline pricing for our technicians is great. Realtime approval from the customer via signature. Quick transfer between technician to office staff. Cons The software is very time consuming for office staff. Having to click back and forth between work orders, home and add ons needs to be streamlined. The sales tax is very clunky between Quickbooks and CoolFront. Review Source Response from Xplor Technologies May 22, 2018 Jennifer- thank you for taking the time to provide a review of Coolfront Mobile. We are thrilled that the app is working well for your technicians in the field. If there is additional training and/or support that we can help streamline your tasks for your office staff we are happy to provide that at no charge. Please contact our Inside Sales and Support staff at sales@coolfront.com or give us a call at 888-229-4100 at any time! JA Jennifer A. Office Manager Construction Used the software for: 1-2 years ### "Coolfront streamlines our invoicing!" January 28, 2019 5.0 Coolfront was not my favorite office tool when we first change over. Now I love Coolfront and especially love the time and money it has saved our small company! Pros Coolfront has grown on me. The streamline between the technician, the customer and the office has saved our small company money and time. Cons Coolfront is a little difficult to get used to but once you do it's a major time and money saver! Review Source Response from Xplor Technologies January 29, 2019 Wow, Jennifer! We're so glad you L O V E Coolfront!! We'd love your feedback on how the getting started process was for you so we can continue to refine it and make it easier for companies to get up and running quickly. Thanks for the review and Stay Cool! -Kate @ Coolfront Similar Products Featured