# Page 4 | FieldEdge Flat Rate Mobile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FieldEdge Flat Rate Mobile the right HVAC solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132009/Coolfront/reviews --- FieldEdge Flat Rate Mobile 4.3 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of FieldEdge Flat Rate Mobile ## Showing most helpful reviews Showing 76-100 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WE William E. President Retail Used the software for: 2+ years ### "Very good. Readily accepted and implemented by service technicians." October 6, 2017 5.0 Cost reduction overall of processing service related billing and customer tracking. Also reduction in preprinted forms. Repairs data base that is always up to date. Made is a more profitable service company due to uniform pricing and makes it easy for tech to price out job. Pros Easy to use. Usage cost is applied to each ticket. Data bases updated regularly. QB integration. Am really liking the recently added feature of "installs & quotes". Cons Some of our problems are due to slow internet I suspect. Don't like the automatic archiving of work orders. I want it put away when I deem it appropriate. Don't like the new search engine dynamics. Old one was better in my opinion. Review Source LC Larry C. Owner Construction Used the software for: 2+ years ### "Out of control" October 8, 2019 3.0 Was good and reasonable. Now it sucks. I am part of an HVAC froup on Facebook and many others are looking for a new program as well...all because of the new "features" that we do not want. Pros Service tickets by technicians. By the way...your industry choices do not include the HVAC field for this review. Cons The cost is constantly going up. Now they want to force us to pay for items we do not need...we cannot sync to Quickbooks without their new add-on. Review Source TW TOM W. Owner Consumer Services Used the software for: 2+ years ### "GREAT PRODUCT" April 12, 2019 5.0 Great hopefully they can get agreements and mobile under the same platform and talk to each other Pros easy of use for technicians Also the app if very user friendly Cons it can do so much more with integration with other platforms (Podium). Agreements and Mobile are separate which takes a lot of time to work with the two together, Review Source Response from Xplor Technologies April 17, 2019 Hi Tom! Wow, thanks for the outstanding review. I will pass your comments along to our dev team. Stay Cool!! Kate @ Coolfront VR Verified Reviewer Operations Manager Construction Used the software for: 6-12 months ### "Fairly User Friendly" May 8, 2019 4.0 For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing. We have more customers paying on the job now. Pros Fairly user friendly. Creates consistent pricing throughout our service department. Can look back on a job and see which tech was dispatched to it. Upfront cost has lead to more customers paying on the job. Unlimited notes section for customers history. Paperless billing option. Cons Parts data base can be hard to navigate. Can't upload pictures to include with the work order. Discounts could be easier to customize. Frequent issues with glance backs. It would be nice if admin had the ability to change the cost of parts and if each tech had a separate schedule. Review Source VR Verified Reviewer President Consumer Services Used the software for: 2+ years ### "Cool is for life" May 4, 2019 4.0 Flat rate / upfront pricing allows a business to charge what must be charged to realize a fair profit. The invoices are professional & legible. Pricing is uniform from customer to customer. Increasing the hourly rate is very simple. I wish I had started off using flat rate in 1994!!! Pros Mobile friendly & simple to create custom repairs. Cons Inadequate key search word feature for locating some of our HVAC repairs. (It has improved quite a bit over the last 2 yrs. Review Source TP Tony P. VP Construction Used the software for: 2+ years ### "Repairs" April 30, 2019 3.0 Dispatching trucks with 3 service trucks is nice. I do not like that you can’t change wording on a custom repair once you have entered a custom. You have to delete and start over. That is awful and wastes time Pros That costs of parts are pretty good as I can’t complain about price of parts used Cons There is still need of more repairs/parts Review Source Response from Xplor Technologies June 5, 2019 Hello Tony! Thank you for your feedback, please let us know if you ever have any questions!! Stay Cool! Kate @ Coolfront WAT Wayne A T. Managing Member Facilities Services Used the software for: 6-12 months ### "Using coolfront has been a good investment for my company." October 3, 2017 4.0 Pros Up front pricing for my customers. It allows me to set my margin without employees being involved with cost of materials and markup. It has increased my profitability since implementing this software. Cons I've had a few complaints about the pricing. In some instances it does seem to be too much. I've had several complaints about the length of the invoice numbers. I've also received two complaints from a property management company; first the work order number stays a work order number on the ticket and does not change to an invoice number. This requires the staff to print the invoice and then write the work order number under the writing "Invoice" in order to process the invoice.a the second issue is they want me to email the invoice directly to the company that processes their AP, but the require the invoices in a PDF format. Can anything be done on these issues? Review Source AH Andrew H. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Solid Flat-rate pricing software." January 8, 2020 5.0 Coolfront easily allowed us to transition immediately into flat-rate pricing - simultaneously correcting a much needed labor pricing increase. We received little to no customer complaints. Many commented on ease of paying from phone/online. Pros Ease of use/repair pricing for technicians and customer interaction. Customers responded well to online payment features. Cons Not enough insights on invoice information/tracking of data. Monthly information is available - looking at the year month by month would helpful. Some of the tasks, particularly looking up previous invoices, isn't very intuitive. Would prefer a simple customer search button. Review Source Response from Xplor Technologies January 10, 2020 Thank you for the review Andrew. It's great to hear that your customers were receptive to you switching to flat rate pricing! TS Tracey S. Administrative assistant Construction Used the software for: 1-2 years ### "Great option for scheduling " April 12, 2019 5.0 Coolfront has been a great asset to our company. We previously used a calendar and a pen to schedule our technicians. Being able to have an app and schedule our techs while I’m in the office or running errands has been a huge benefit. We also like the fact that the workorders sync with Quickbooks. Pros I like to see where each of my techs are located and if they have completed a job or not. Cons That the customer notes do not sync to Quickbooks Review Source Response from Xplor Technologies April 17, 2019 Hey Tracey! Phew ... you switched from pen & paper to software :) That must feel great. Thanks for the excellent review - your feedback and comments are really useful. Stay Cool! Kate @ Coolfront SH Susanne H. Vice President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very easy to work with" October 10, 2017 4.0 Gives us the ability to be a more paperless company where the majority of our invoices get emailed verses printed and mailed out and as a result can get payment faster when customer is not home to make payment at time of service Pros That our techs have access to flat rate pricing and being it is web based have access on any tablet, laptop, desktop or phone if necessary Cons Invoices that are still open or pending drop off into archives. Would like to see the system only sense the paid invoices drop into archives automatically after the current time it does it and leave other not mark paid to be manually archived Review Source GL Gene Loflin CEO Business Supplies and Equipment Used the software for: 1-2 years ### "Coofront " April 15, 2019 4.0 saves us from having the techs coming into the office to drop off invoices, saves the hassle of having techs run out of invoices in the field. Our over all ticket price has gone up as a result of using this product. Pros the ease and access is great. updated pricing is big plus. you dont need to buy a seperate flat rate pricing program this comes with it already. Cons Limited number of custom repairs, limited number of installations . Review Source Response from Xplor Technologies April 17, 2019 Hey Gene! So glad to hear your avg. ticket price has increased with Coolfront's flat rate pricing. Awesome news!! Thanks for the great review :) Stay Cool! Kate @ Coolfront NN Nick N. Service technician Used the software for: 2+ years ### "Use the program daily and overall it works as described. See cons for more." October 3, 2017 3.0 Pros The ease of use and how the screens operate. The new search is better and having options to filter also is a plus. Being able to populate past customer information and having a history of their previous services would assist techs in the field. Cons There isn't enough parts listed for certain types of equipment and usually have to either pick a part close or more often than not create my own repair, sometimes the price needs adjusting as well. With the elderly or folks with vision glasses it is often stated that the grey writing is difficult to discern. Review Source HP Helene P. Office Manager/Bookkeeper Construction Used the software for: 2+ years ### "I like most of the way this software performs." October 2, 2017 5.0 Being able to use it out in the field Pros Easy to use and most items are easy to find. The layout of the workorders & invoices look good. And like the ability to email a copy to the customer. Cons The way the workorders line up in a row instead of each workorder under each technician. It would be easier if we could see each workorder for each technician on a schedule board. Review Source MH Michelle H. Office Manager, CFO Construction Used the software for: 2+ years ### "Coolfront review" April 22, 2019 4.0 Pros Scheduling is very easy and efficient. Also like the ease of making changes to customer information and the ability to merge customers Cons There is no industry field for HVAC on the last page of this survey even though it is specially designed software for the HVAC Industry Review Source Response from Xplor Technologies June 5, 2019 Hello Michelle! We are so happy you have found scheduling very easy and efficient! Stay Cool! Kate @ Coolfront BR Bill R. Owner Animation Used the software for: 2+ years ### "Very satisfied " April 19, 2019 5.0 Call from completely revived our service business at 0 upfront cost to us. Pros Ease of use without an upfront cost to us Cons Scheduling features are lacking. It would be nice to have more options Review Source Response from Xplor Technologies April 25, 2019 Hi Bill! Wow, thanks for the 5 stars. We are always looking to expand our feature-set so I will pass along your scheduling request to our dev team. If you are not already, you should try our Google Calendar Add-On. Kate @ Coolfront RB Ray B. Owner Consumer Services Used the software for: 2+ years ### "Review " May 6, 2019 5.0 I love coolfront and it’s added around 15% more Profit to service department Pros It’s very easy to do and is linked to my QuickBooks account and there’s less time spent giving out prices to employees for every call. Cons It doesn’t have a separate section for keeping up with maintenance agreements Review Source Response from Xplor Technologies May 9, 2019 15% more profit?! WOW, thanks for sharing Ray!! We love to hear that. Stay Cool!! Kate @ Coolfront BM Brenda M. Owner Construction Used the software for: 1-2 years ### "Flat rate pricing with ease!" April 12, 2019 4.0 Our experience with Coolfront has been very good. Pros Flat rate pricing, instantaneous billing, the glance back shows previous details of work performed at location. The sync tool helps cut back on office data entry. The customer service is excellent. They are very patient and alwayw willing to help. Cons I would like to be able to transfer all internal/external notes into QuickBooks Desktop. Review Source Response from Xplor Technologies April 17, 2019 Hey Brenda! What a nice review - thank you so much. We are so happy you love flat rate and the other Coolfront Mobile features. Stay Cool! Kate @ Coolfront AA AJ A. Business Owner Construction Used the software for: 1-2 years ### "CoolFront has made invoicing easy!" March 15, 2019 5.0 Pros CoolFront has made invoicing much easier. The ease of pricing a service/repair and having the customer authorize is on the spot is such a great time saver. Cons Getting used to the features takes a little time but that's with every change in a business. Clicking back and forth between current and archived invoices is a little time consuming. Review Source Response from Xplor Technologies March 18, 2019 Hi Aj! Thanks for the great feedback. We are thrilled to hear you find Coolfront easy to use and it is saving you time. We will pass along your comments to the product team :) Stay cool! Kate at Coolfront TT Tony T. Owner Construction Used the software for: 2+ years ### "Best flat rate program out there" May 3, 2019 5.0 Customers love the technology and it helps assist our company be a performance leader Pros Ease of use, technology platform, mobile Cons No ability to modify the description of existing repair. Many times the wording isn’t correct and I’m required to delete the entire repair and recreate it. Review Source Response from Xplor Technologies May 9, 2019 Hey Tony - thanks for the amazing review and helpful feedback. We appreciate - Stay Cool! Kate @ Coolfront CL Cindy L. Office Manager Construction Used the software for: 6-12 months ### "Easy to use for new customers, difficult for previous customers." September 28, 2017 4.0 Sharing necessary data with technicians without having to call them, text them or email them (busy office). Pros The ability to share customer data with manager, office staff, technicians & customers, somewhat live time. Ease of finding appropriate services and discounts to apply to work order. Ease of adding new services, pricing & discounts. Ease of using with customer other than old school customers who prefer hard copies. Believe it or not some customers still DO NOT have email. Cons Searching function not quick. No font, bold, italic or color change options. Not easy to integrate with QBooks. Not able to add attachments. We run out of work orders fast, a little pricey. Review Source DK Durand K. Service technician Oil & Energy Used the software for: 2+ years ### "Coolfront Review" April 13, 2019 3.0 I really liked it the accountant and office girls didn’t Pros I liked most of the features. It was a great way to move the company I’m with into flats rate pricing. Cons Using it with our billing system and record keep was why we switch to something else Review Source Response from Xplor Technologies April 17, 2019 Hey Durand! So glad you've had a good transition to flat rate with Coolfront. Let us know if you have any questions :) Stay Cool! Kate @ Coolfront JB Jay B. Service Manager Construction Used the software for: 1-2 years ### "Life changing software for your HVAC business!Get this now!Having the history available is awesome!" September 28, 2017 5.0 Consistent pricing helps me and my customers know that if I send Tech A or Tech B out, the price will be the same because they are using the same flat rate book! Also, customer history and Quickbooks integration is the cats' meow! Highly recommend this software for any HVAC, Plumbing or Electrical Contractor out there as a zero cost way to get into the flat rate pricing model. Pros Integrates with Quickbooks easily. Keeps a history (Glance Back) of previous service calls for the customer that is super easy to review. Updates database frequently to keep abreast of changing commodity prices (refrigerant, etc.). Zero cost to business to use. Hands down, the best choice for any HVAC business! Uses the same flat rate as Profit Strategies, but in an electronic, searchable form. Review Source LD Les D. Owner Construction Used the software for: 2+ years ### "The program runs well. Our cost per repair clicked is High. Repair database has too many options!" July 18, 2017 4.0 Ease of service billing. Pros Convenience of quoting repairs to homeowners is very nice. Having the ability to report to customer the cost of repairs on the spot is a nice feature. Cons Far too many repair options for very similar repairs. Repairs database is not fully customizable to company usage to limit search times but does offer features for company and tech favorites for regularly used repairs. Review Source Response from Xplor Technologies September 26, 2017 Thank you for your comments in your review. Since that time our parts search database has been upgraded to a new version. We hope that you are enjoying more ease in repair options. BS Barbara S. Install and Service rep Mechanical or Industrial Engineering Used the software for: 2+ years ### "Coolfront is ok" April 30, 2019 3.0 Easy to use but not as thorough as I would like it to be. Pros It is easy to operate, doesn't require a lot of thought. Cons To restrictive in types of call offered, no room to put in equipment info and reoccurring visits for regular club members Review Source Response from Xplor Technologies June 5, 2019 Hi Barbara! Thank you for your feedback! Let us know if you have any questions or would like to learn more. Stay Cool :) Kate @ Coolfront JK Jess K. SERVICE COORDINATOR Used the software for: 2+ years ### "Coolfront has changed the way we perform service call for the better and with ease." October 18, 2017 5.0 Pros When looking at flat rate books vs coolfront's mobile software, it was clear coolfront was the way to go. The database is always updating with market fluctuations and with the ability to add custom items it is a great fit for us. Cons The new search engine is pretty rough and seems to be lacking compared to the previous version. The ability to add a custom discount to a ticket without having to add it to the whole system first would be great. And the ability to change the order of items on the ticket would be fantastic. Review Source Similar Products Featured