# Page 5 | FieldEdge Flat Rate Mobile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FieldEdge Flat Rate Mobile the right HVAC solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132009/Coolfront/reviews --- FieldEdge Flat Rate Mobile 4.3 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of FieldEdge Flat Rate Mobile ## Showing most helpful reviews Showing 101-125 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Misti C. Office Manager Used the software for: 2+ years ### "Coolfront is a great online tool for techs!" September 28, 2017 5.0 Pros This product is very user friendly. It's easy to teach new technicians how to use the software within the first day of employment. Cons The repair list takes some getting used to. You have to learn the lingo to find specific repairs. Once you find the repair you are looking for, you can add it to your favorites for next time. Review Source SW Sherri W. Bookkeeper/ Administrative Manager Construction Used the software for: 2+ years ### "Coolfront" October 6, 2020 5.0 We have had no major issues using this program. A plus it does sync with quickbooks as well. Pros This program is very user friendly. It has really nice options for the information that is needed to be entered. Cons The archived invoices and the calendar are frustrating at times. You have to click back on the calendar. Reason for choosing FieldEdge Flat Rate Mobile The ease of the system. Review Source KF Kyle F. Vice president Construction Used the software for: 2+ years ### "The new features are terrible! Go back!!!" September 28, 2017 5.0 No more carrying around huge price books! Customers love the fact they can see what all customers pay and know they are being treated fairly. Pros The program itself is awesome! Before the new update I could make and complete a ticket in minutes ease of use and teach ability to new techs was outstanding. Go back to before the new update! Cons The new search option is terrible. It deletes everything I type into it because it's trying to "guess" what I'm looking for!And makes finding parts so much harder!. Just slows the system down and becomes a pain. Review Source JV Jamie V. Owner Consumer Services Used the software for: 2+ years ### "Very Useful" May 3, 2019 5.0 I have been happy with Coolfront. The customer service is prompt. The software has made the paperwork end of the job much faster for our techs while in the field and time is money! Pros The ease of use is wonderful with Coolfront. Its very user friendly with a large database. Seeing an average of what is being charged for services from others is great. Cons This software would be better if you were able to search a service and then manipulate the price if you dont agree with the charge. I know you can do customs, but that is limited. Easily manipulated pricing, on the spot during a search, would be a great improvement. Review Source Response from Xplor Technologies May 9, 2019 Hi Jamie! WOW, making more money and reducing paperwork - awesome! Thanks for sharing. Stay Cool! Kate @ Coolfront dW devona W. Dispatch Manager Consumer Services Used the software for: 2+ years ### "I use Coolfront daily and it makes my job easier. " September 28, 2017 5.0 Overall a good program and handy for service technicians. So much easier to read than the hand writing of some of the technicians out there. Pros I like that my technicians can get glance backs of previous visits to customers homes. Also like that there is a spot that we can share information with our technician on the ticket that can't be seen by the customer. Cons I would like to be able to time stamp start and stop times of tickets as well as search past ticket by typing in a date rather than have to scroll through months and months. Review Source MP Matthew P. Owner Consumer Services Used the software for: 2+ years ### "Generally simple to use but not deep enough and not editable " September 29, 2017 3.0 ease of entry Pros Ease of entry to product and availability. Cost has no major upfront risk and no contracts. great for one or two man shops, nice amount of tasks available and muti trade for same cost Cons can NOT edit labor, creator will NOT allow import to service management platforms materials used in tasks are becoming outdated . the add ons are nice but payzer is ripping us off big time at 3.1% overall assuming there is a affiliate reward system in place. parts cart did not operate correctly in trial Review Source SL Scott L. Service tech/ Installer Facilities Services Used the software for: 6-12 months ### "needs improvement! " September 5, 2018 3.0 Needs lots of work, i have 15 years of service experience and have owned my own business. I was able to do the things I named I can’t do I could do with QuickBooks Pros I don’t like much about it, needs tons of work! I guess it could be better if they fix all the issues. Cons I have tons of issues with cool front being in the field on a tablet or smartphone ( I have all Apple Products ) i can’t go back and forth between apps like email, I have to start completely over. You can’t search for customers by name or address. It only allows me to print one out of 3 times I try. 50/50 shot of finding the part number you're looking for, Review Source Response from Xplor Technologies September 10, 2018 Thanks for the feedback Scott! The issue with printing is unfortunately an Apple issue and they are aware of the issue. As for your Coolfront issues, we're going to have our support team reach out to offer some assistance and make your Coolfront experience much more pleasurable! KA Kevin A. Foreman Construction Used the software for: 2+ years ### "Coolfront Review River City Heating and Air Conditiong" April 12, 2019 5.0 Pros Ease of use during the service call with the ability to show the customer the invoice amount before the repair is completed. Cons the flat rate pricing is computed at a national average and causes our cost to be above our rate. Review Source Response from Xplor Technologies April 17, 2019 Hi Kevin! Glad you're loving Coolfront. Thanks for the outstanding review. Stay Cool! Kate @ Coolfront GG George G. Owner/Technician Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Happy Customer" April 12, 2019 4.0 We have enjoyed using Coolfront. We have introduced three other contractors to Coolfront. Pros Easy to use and flat rate invoicing. Will be making Coolfront our main software. Cons Not being able to take payinvoicing. (But now Coolfront has payment capabilities). Review Source Response from Xplor Technologies April 17, 2019 Hi George! Wow, thanks for referring THREE contractors to Coolfront - we really appreciate your support. I hope you give Coolfront Payments a try. I think you will be very happy with it! Feel free to chat on the website or give us a ring at 888-229-4100. Stay Cool! Kate @ Coolfront DM Dawn M. Accounts Rec. Used the software for: 2+ years ### "So much better than Flat Rate Books!" March 12, 2018 5.0 Pros I use coolfront on a daily basis and without it there would be a lot of lost jobs. We can quote water heater replacements and some repairs directly from the office. Our technicians use ipads on the site to run the program and collect payment - it is simple for them and gets payment quickly. Cons The new search feature is worse than the previous search feature. However the Coolfront team is constantly making changes, updates, and actually listening to customers in making improvements. Review Source JJ JIMMIE J. Owner Construction Used the software for: 2+ years ### "Excellent" June 18, 2018 5.0 I've you coolfront for years. It's very reliable. I would like an integration with square. Pros Large database of parts and repairs. Works in areas without an internet connection. Pay as you go. Zero cost. Cons The app seems to pick the worst time to update. It doesn't have a way to initiate the update on your own. Review Source TB Teresa B. AP-HR Human Resources Used the software for: 2+ years ### "Coolfront" March 4, 2021 4.0 Overall a very good, clean app for our company, employees and customers. Pros Ease of use for our field technicians wherever they are. The user set up is simple and easy to manage. Cons Archive option for work orders should not be available to all users because too often someone accidently selects archive. Review Source CM Christine M. Accounting and HR Used the software for: ### "Problems syncing with Quickbooks" February 16, 2015 3.0 A problem we found with Coolfront: When an invoice is generated in Coolfront, sales tax is added to it. Fine. When it syncs to Quickbooks, sales tax is added again. Not Fine. We have to manually go in and tweak each and every single invoice generated by Coolfront. I personally brought this to the attention of a CF representative, and the attitude I got was "that's not our problem, that's a QB problem." I feel that since CF is designed to work with QB, not the other way around, it is indeed a CF issue. But that was months ago and the issue still has not been corrected. I invite a CF rep to fix this issue (not just post a reply trying to convince other readers that this problem doesn't exist), and I will gladly post a glowing review of how attentive you were. Dear readers: if you don't see a follow up review from me that these problems have been corrected, you can safely assume that they haven't. Review Source Response from Xplor Technologies February 16, 2015 Hello Christine - It was great chatting you with you on the phone just now on the resolution to this issue. Once again, I'm sorry to hear about any difficulty you have had with Coolfront/QuickBooks taxes. Just to recap the resolution ... to avoid double-taxation from both apps, it's important to either: A) Set your QuickBooks preferences to not charge sales tax or B) Set up a 0% sales tax item to apply to invoices added via Coolfront Sync. Just so you know, all taxes calculated in Coolfront are recorded in a liability account that you can report on for filing purposes. While it's not a common process, it's the one we have found to be the most useful and correct for our customers. We hope you understand. As always, please call us with any questions at 888-229-4100. AF Anthony F. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "HVAC " April 20, 2021 3.0 I will be dropping Coolfront ASAP and moving to a different flat rate book. Pros The books are great. Easy to use and durable. Cons The worst customer service ever! I have been trying to get the book form into my new dispatch software. ( days later and I still have not received a phone call back from them. Review Source KR Kevin R. Manager Construction Used the software for: 2+ years ### "Coolfront Helped Us" April 30, 2019 5.0 Pros How easy it is to complete a job with an invoice ready for the customer when your finished Cons I would like for there to be repairs without labor added to them for certain situations Review Source Response from Xplor Technologies June 5, 2019 Thank you for your fantastic feedback, Kevin! We love to hear Coolfront helped you! Stay Cool! Kate @ Coolfront MW Michael W. Owner/ operator Construction Used the software for: 6-12 months ### "Nice program" January 8, 2020 5.0 I am not able to charge a fair rate to my customers by using the flat rate Pros I like that the software has the repair parts listed in the program with labor time figured in. Cons I would like tonse a secondary repair for systems that need more than one repair Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing FieldEdge Flat Rate Mobile The flat rate portion of the software Review Source Response from Xplor Technologies January 10, 2020 Hi Michael, our support representatives would be happy to help you adjust your pricing so you can charge a more competitive rate for your area! DK Doug K. Owner Consumer Services Used the software for: 2+ years ### "Coolfront" April 30, 2019 4.0 This is a great option. Pros Great program for service and is growing to estimating and quoting. Cons Part and task selection is cumbersome. The ability to add parts is easy but they dont capture the info. Review Source Response from Xplor Technologies May 9, 2019 Hi Doug - thanks for the review and feedback. We appreciate it! Stay Cool! Kate @ Coolfront AM Angelo M. Owner Construction Used the software for: 6-12 months ### "Nice integration " January 14, 2020 4.0 Overall any system, in this case, Cool Front flat rate pricing that helps us run our business smoother is great. Pros What I appreciate most about cool front is that their pricing software integrates well with another system we use in our company (Fieldegde). It's makes pricing services easier! Cons Like any flat-rate pricing software it's close but every local market varies is cost of living (wages paid to employees etc.) is overhead that goes into the mark up so although it's pretty good I can't say its perfect. Review Source Response from Xplor Technologies January 15, 2020 Thank you Angelo. It's great to hear that the integration between FieldEdge and Coolfront is helping your business! DP Debra P. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Owner of company" April 30, 2019 5.0 We would recommend Coolfront to others we do like the program but not the price increase so often. Pros It is easy & understandable for all the employees & office workers. Cons The cost increasing on the work orders is not a favorite. Review Source Response from Xplor Technologies May 9, 2019 Hey Debra! Thanks for the review. Appreciate it!! Stay Cool! Kate @ Coolfront DS Doug S. owner Construction Used the software for: 2+ years ### "coolfront review" April 12, 2019 4.0 It has been good. Pushed us to online dispatching and ability to price jobs on the go Pros ease of use. easy to navigate and see all work orders. Cons ability to price all jobs is something we have to work at. Review Source Response from Xplor Technologies June 5, 2019 Hi Doug!! Thank you for writing in, we appreciate your feedback! Stay Cool! Kate @ Coolfront JR Justin R. Owner Used the software for: 2+ years ### "Cool Front helps me by pricing products competitively" September 28, 2017 4.0 Pros I like having a web-based invoice it helps my customer be able to organize our transaction and keep records a lot more simple what the less of a chance to lose the invoice like most filed paperwork in the average home Cons Sometimes the navigation can be aggravating and sometimes you will type things in I believe around and then get booted off of the application and lose the information in which you have typed however this does not happen very often Review Source WW Wendell W. PRESIDENT Consumer Services Used the software for: 2+ years ### "SERVICE" April 22, 2019 4.0 HAVE NOT BEEN ABLE TO TRACK EQUIPMENT AND HAVE MISSED SOME SERVICE REPAIR PARTS Pros EASY TO USE WORKS REASONABLY WELL WITH QUICKBOOKS. Cons NO PLACE FOR EQUIPMENT MODEL AND SERIAL. Review Source Response from Xplor Technologies June 5, 2019 Thank you for your feedback, Wendell!! We are so glad to hear you've found Coolfront easy to use!! Stay Cool! Kate @ Coolfront MD Matt D. Service technician Construction Used the software for: 1-2 years ### "This app is fairly easy to use and I feel it makes you more profitable" September 28, 2017 4.0 Integration with QuickBooks integration with Google Calendar and I feel it makes me more profitable Pros I like the offline capabilities the flat rate pricing and the ability to search for parts. The fact that it works with QuickBooks is awesome and the glance back feature for customers is really nice to be able to see what you've done in the past at that particular account Cons I don't like the fact that some manufacturers and some part numbers are not supported. It is not easy to make a custom services on the user end also a really big con is a user cannot see the price for a part or service before adding it to a work order Review Source BP Brittany P. Office Manager Construction Used the software for: 2+ years ### "Drops service calls" August 16, 2016 1.0 We have four techs running and three people in the office we rely solely on this to work for our scheduling and it keeps dropping service calls so that the tech cant see them anymore but the office can.. it also freezes on our desktop versions in the middle of a rush so we cant enter or see work orders. The interrogation with google calendar and cool front we also tried to use and it caused mass confusion in the office because if you had to change something on the calendar to give it to another tech it would delete the work order completely it was a nightmare! Review Source eM elizabeth M. Admin asstitant Construction Used the software for: 2+ years ### "Cool front is easy to use" April 19, 2019 4.0 Pros That i can go back and check old work orders. Cons That we cant look up prices unless we start a work order. We should be able to look up prices without being charge. Review Source Response from Xplor Technologies April 23, 2019 Hi Elizabeth - thanks for the review and feedback. We appreciate you taking the time :) Kate @ Coolfront Similar Products Featured