# Page 6 | FieldEdge Flat Rate Mobile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is FieldEdge Flat Rate Mobile the right HVAC solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132009/Coolfront/reviews --- FieldEdge Flat Rate Mobile 4.3 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of FieldEdge Flat Rate Mobile ## Showing most helpful reviews Showing 126-150 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jS jardel S. Analista Telecommunications Used the software for: 6-12 months ### "Financial independence" February 12, 2020 4.0 Great resource for self-employed people looking for a way to leverage and publicize their own business. A positive highlight of the tool is its high connection with various social networks that facilitates the dissemination of a professional. Speaking of improvement, the software could use a GPS to bring the user the closest professional to their location. Pros A positive highlight of the tool is its high connection with various social networks that facilitates the dissemination of a professional. Cons Speaking of improvement, the software could use a GPS to bring the user the closest professional to their location. Review Source Response from Xplor Technologies February 13, 2020 Thank you for review Jardel! BD Blair D. Office Manager Used the software for: 2+ years ### "Love this software! " April 19, 2018 4.0 Pros This software/program is so easy to use. You just search, click and it's done and on your service tickets! So simple! Cons It doesn't have a way to upload pictures nor documents. This is very important feature when your service workers are in the field. Review Source Response from Xplor Technologies April 23, 2018 Hi Blair and thanks for the review! We actually have an integration with DropBox which would allow you to upload pictures/documents/videos right to your work order. It's a free integration and we'd be happy to assist you with the integration! :) JV Joey V. Office Manager Used the software for: 1-2 years ### "Since using Coolfront, our work order workflow has improved greatly, and our pricing is consistent." October 2, 2017 5.0 Consistent pricing from customer to customer for similar repairs. Flat rate pricing also helps us to charge appropriate prices that are fair for both us and the customer. Pros Available in the cloud, so it's accessible anywhere. The software also works offline, for the most part. The best part is that the software is based on flat rate pricing, and that makes pricing and completing work orders fast. Cons Sometimes finding repairs in the database is a difficult task. Although the search function gets better over time, some repairs just don't seem to come up when searching for the logical keywords that you would first think to use. Review Source DP Dalon P. Admin Asst./payroll Clerk Environmental Services Used the software for: 1-2 years ### "easy set up...user friendly" April 12, 2019 4.0 overall it works great and definitely he Pros it was very easy to set up, its easy to update prices and/or change parameters. Cons Only real compliant is the rapid increasing cost. the 18 months i have been involved the monthly price has increased 4 times without any real upgrades to the software. Review Source Response from Xplor Technologies June 5, 2019 Hello Dalon! We really appreciate your feedback! We are glad you are having a good experience with Coolfront!! Stay Cool! Kate @ Coolfront SZ Stan Z. General Manager Used the software for: 2+ years ### "Stan's Experiance" September 1, 2016 4.0 CoolFront is a way to economically get into electronic invoicing. since we have started with CoolFront they have added more repairs. They do a good job of listening to me to help keep cost up to date. Pros After investing electronic devices you have electronic invoices. as you build a customer base CoolFront will populate the invoice for you. This saves time and helps the techs get the right invoice information. Cons Every once and a while the program will do something goofy. Review Source LD Les D. Owner Facilities Services Used the software for: 1-2 years ### "Good operating system" September 7, 2016 3.0 Coolfront is a good operating system that does perform well for our technicians. When it comes to searching for cost of repairs, there are many repairs that are not included in their database. There are also SO many multiple or duplicate repair entries that the search for a repair you want takes more time than the repair itself at times. Other than that it performs well with all our entries and searching prior work is great with the archive feature. Pros Very searchable archives for past work done. Cons So many multiple or duplicate repairs with the same description and cost for repair but has a different code number so it makes searching for specific repairs difficult at times Review Source KR Kellie R. secretary/co-owner Construction Used the software for: 2+ years ### "very easy to use. All of our employees love it" September 28, 2017 5.0 Helps keep our office and out service technicians organized so that invoices do not get overlooked Pros The ease of using it. It's up front and easy to use. It's very self explanatory. It gives you all of the fields that need to be filled in. I also love that it has internal notes section where we can write notes that only the office can see Cons That we get charged when we have to go in and change a name or address or customer info on an invoice Review Source VR Verified Reviewer Controller/Manager Construction Used the software for: 6-12 months ### "Coolfront is user friendly" September 25, 2019 5.0 Higher service sales and collections have improved. Pros User friendly, integrates with QuickBooks and Google calendar, simple and effective, incorporates the cost of the work order in the price of the job. Cons Sometimes duplicates customers already in QuickBooks. Other than that, we are doing quite well with Coolfront Switched from [HVAC Office](https://www.capterra.com/p/128694/HVAC-Office/) Didn't integrate with other programs Review Source AK Allison K. Office manager Executive Office Used the software for: 2+ years ### "\`better scheduling software \` upload pics \`pricing upgrades \` sync faster to QB" October 3, 2017 4.0 To be able to include notes that are hidden from customers and also notes that customers can see. We like the ability to sync with Quick Books. Pros very easy to use Mobile friendly scheduling off line is easy like how it keeps me logged on price is pretty comparable to other software Cons the pricing of equipment side of the software does not have map location of employees routing of jobs uploading pictures to include with work order Review Source VR Verified Reviewer Business Analyst Construction Used the software for: 1-2 years ### "Quickbooks complications " January 22, 2019 5.0 Pros I absolutely love the flat rate pricing that comes with the program Cons I wish the integration with quickbooks and google was better. Review Source Response from Xplor Technologies January 23, 2019 Hi there! Thanks for the review and we're so glad you love the flat rate repairs database of over 35,000 repairs! We're always looking to improve our integrations so I have passed along your feedback to our development team. Thanks and Stay Cool! -Kate @ Coolfront TC Trevor C. owner Construction Used the software for: 2+ years ### "Coolfront is user friendly" April 30, 2019 5.0 Pros User Friendly, great tech service when needed Cons Would like some things to be more user friendly, so we could make some changes like to font, etc Review Source Response from Xplor Technologies May 9, 2019 Hi Trevor! Thanks for the great review and feedback. Very helpful! Stay Cool! Kate @ Coolfront MF Mark F. Owner/Operator Construction Used the software for: 2+ years ### "Easy to use with AWESOME customer support" September 28, 2017 5.0 PROFITS Pros This software has made my business profitable and kept me competitive. Customer service is by far the best I have ever come in contact with. The few problems I have had were address and resolved immediately Review Source MB Matt B. Owner Used the software for: ### "Lacking Important features" March 12, 2016 2.0 From a "dispatch" perspective, coolfront is untouchable. Enter calls on the fly, invoice, take payments, and capture signatures easier then any other software out there. We've used Coolfront now for a little over a year and we love the concept and ease of use. This is what has kept us using coolfront, but as our business has grown and our needs matured, we have recently started exploring other software to replace. Where they fall short: -customer history: there is no tangible customer history list or database to explore IN THE SOFTWARE. you can query "the cloud" an invisible archive by searching a name, address ,ect ect.. and hope it plucks out the invoice but its very common for this not to work. you can upload to quickbooks, which is never a smooth transition, and is rather inconvenient when you need to find work history without jumping out of one platform into another. -Service agreement mngmnt: they do offer a separate software, but it does not integrate with coolfront invoicing therefor does not flag you if the call is a contract client, or handles their adjusted pricing. Plus the software was extremely overpriced compared to other ALL IN ONE softwares on the market. Coolfront would greatly benefit by integrating the two. - no way to edit a line item on the invoice, if you type it wrong or need to edit the price, you have to erase and start all over. this can become annoying. - there is no way to track equipment on the job site, model serial, units, ect ect.... All softwares have their pros and cons... in my opinion if coolfront made the improvements listed above, they would dominate Review Source jB jeremy B. Outside sales Building Materials Used the software for: 2+ years ### "Coolfront Review" April 23, 2019 4.0 Pros Fairly easy to use. However there are a few minor things we dislike Cons When typing the second letter is always capitalized Review Source Response from Xplor Technologies June 5, 2019 Hi Jeremy!! Thank you for taking the time to leave a review, we really value it! Stay Cool :) Kate @ Coolfront MT Miguel T. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great app" April 30, 2019 5.0 Pros Easy to use and sends directly to customer Cons How it archives invoices without me personally doing it. Review Source Response from Xplor Technologies June 5, 2019 We're so happy you've found the Coolfront app easy to use! Thank you so much for your feedback, Miguel!! Stay Cool! Kate @ Coolfront KS Karen S. Office manager Construction Used the software for: 1-2 years ### "This has worked quite well for us. It has really cut down on paper work" May 11, 2018 5.0 It has cut down on paperwork tremendously Pros I like that it syncs with Quickbooks and makes dispatching easy. Adding repairs is easy and all the technicians are using the same prices by using Coolfront. Cons It needs to have some kind of notification to the technician when a work order is added to their schedule. As it is, they have to remember to check for new work orders. Review Source LB Lori B. Office Manager Construction Used the software for: 2+ years ### "Coolfront is a great tool to use for scheduling our service calls. " October 6, 2017 5.0 Invoicing and receipt right away for customers. Able to have customer signatures on the forms Pros Great selection of repairs items to use. Very easy training for our technicians. Works very well on phone or ipad for our technicians. Cons Finding previous call in archive. Filter system is touchy and has to be exact, can't be close. When scrolling if you click on call, then it goes all the way back to the beginning. Review Source LG Laura G. Owner / General Manager Used the software for: 2+ years ### "Very easy to use, and good for smaller companies." September 28, 2017 4.0 Pros They are constantly updating their database and software. We rarely have issues with it's functionality. You can use it offline so if you don't have reception it will still work and you can then have it sync the next time you do. Cons The parts database is not comprehensive enough for a residential and commercial HVAC company. You can't import the database into Desco / ESC dispatching software. Review Source JF JOAN F. OFFICE MANAGER Used the software for: 1-2 years ### "The database is so large it is hard to find repairs sometimes." October 2, 2017 4.0 Pros My techs can add pricing on the spot and my customer immediately gets to approve and get a receipt. Cons Difficulty finding repairs. Would love if the data base was broke down where if its a plumbing call, the technician only sees plumbing repairs and if it is a hvac repair, the technician only sees hvac repairs. Also, would like to be able to set different price points for plumbing vs. hvac. The plumbing quite often seems a little high for our area while the hvac is on target, but we can't differentiate rates or mark ups for each trade. Review Source MF Malia F. President Facilities Services Used the software for: 2+ years ### "Coolfront has made our services so much easier for our Service Technicians and Customers." September 28, 2017 5.0 Maintaining our customers and being able to email them through Coolfront has been easier than us always mailing out receipts and invoices. Pros The technicians are able to find every repair that is needed to complete their service call without having to constantly call into the office. Cons Coolfront has been wonderful and the only issue we have is we would like to see the entire month available rather than today , tomorrow etc. Review Source JM John M. Owner of JON ALEX MECHANICAL LLC Mechanical or Industrial Engineering Used the software for: 2+ years ### "Awesome software " May 3, 2019 5.0 Overall great experience,I’ve been using it now for 4 years Pros Very easy to find cost for parts and repairs Cons Can’t think of anything else Review Source Response from Xplor Technologies May 9, 2019 Thanks for the rave review, John!! Kate @ Coolfront DI Dawn I. Office Mechanical or Industrial Engineering Used the software for: 1-2 years ### " We use it and like it." October 7, 2017 5.0 Less handwritten tickets. Auto entry to Quickbooks, easier entries to customer files, the ability to keep techs informed. Ability to track parts on order... Pros Easy to use. Super simple changing things. I love the internal notes for privacy. It's an easy program to teach new staff. I love the auto populating feature from Quickbooks records. Cons It's a bit expensive. I don't like that if I make a mistake with pricing, I get charged for another ticket. I wish it has a more detailed billing, it seems as tho I get billed a lot, but there is no way to prove it.... Review Source HR Haylee R. Office Manager Wholesale Used the software for: 2+ years ### "Great Product" April 19, 2019 4.0 Pros Ease of tracking technicians and being able to see where they are located. Cons Takes a long time to update certain features. Review Source Response from Xplor Technologies April 23, 2019 HI Haylee - wow, what a great review. Thank you :) Stay cool! Kate @ Coolfront TS Tim S. Service Manager Construction Used the software for: 2+ years ### "The software has been a godsend for technicians in the field. " September 28, 2017 5.0 Keeps cost more consistent company wide and provides room for specific call details we weren't able to keep organized in the past. Pros I can be detail oriented when writing invoices. I can show the customer and email on the spot their actual cost and its legible. Cons Parts search(especially the new format) can be frustrating. More so dues to "wording" and the search engine doesn't "connect the dots" so to speak. Review Source JC Jeremiah C. Comfort Solutions Manager Retail Used the software for: 2+ years ### "coolfront review" April 15, 2019 4.0 Great! Pros Simplicity of functionality. I do like the mobility factor Cons Looking up tickets can take some digging. Review Source Response from Xplor Technologies April 17, 2019 Hi Jeremiah! Thanks for the great review - we appreciate your feedback :) Stay Cool! Kate @ Coolfront Similar Products Featured