# Page 8 | FieldEdge Flat Rate Mobile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is FieldEdge Flat Rate Mobile the right HVAC solution for you? Explore 448 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132009/Coolfront/reviews --- FieldEdge Flat Rate Mobile 4.3 (448) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of FieldEdge Flat Rate Mobile ## Showing most helpful reviews Showing 176-200 of 448 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS TERRY S. CSR Accounting Used the software for: 1-2 years ### "C&R SALES COOLFRONT USE" April 19, 2019 4.0 IT IS VERY HELPFUL WHEN WORKING WITH MY TECHS IN THE FIELD. Pros I LIKE THAT I CAN SEARCH THE REPAIRS AND IT POPULATE ALMOST EVERYTHING RELATED. Cons I DON'T LIKE .....I CAN'T THINK OF ANYTHING Review Source Response from Xplor Technologies April 23, 2019 Hi Terry! Thanks for the rave review ... we love that you are finding Coolfront really helpful for you and your techs. Stay Cool! Kate @ Coolfront GM Glen M. Service Tech. Used the software for: 1-2 years ### "Great program" September 28, 2017 5.0 Makes my job a lot easier Pros It's taking a lot of the paperwork out of my service calls. Even after completing a call you can go back later in the archives and look and see the history of that system. I feel as a service tech it's probably one of my best tools of the trade. You have all the information right at your fingertips it makes running service a breeze. Cons I personally had none. If I had to pick one for some reason it would be the layout of the software Now versus the old way Review Source KP Kristen P. Dispatcher Used the software for: 1-2 years ### "Coolfront has been a huge addition to our productivity!" September 28, 2017 4.0 Pros The office staff loves having a digital record of all of our calls, along with notes from both office staff and techs. Being able to quote out repairs, have them approved, and collect payment in the field is great for our productivity. We use it as a communication hub between office and techs in the field. Cons The office staff wished there were more search functions and filters. The colors defining a closed work order, and started work order, etc. should be different Review Source Darin S. Owner Used the software for: Less than 6 months ### "SO FAR SO GOOD. " March 8, 2018 5.0 Pros LESS PAPERWORK, HAVING FLAT RATE AT OUR FINGERTIPS. BEING ABLE TO USE FOR APPLIANCE REPAIRS AND FOR HVAC. DEFINITELY MAKES IT EASIER ON OUR OFFICE END INTEGRATING WITH QUICKBOOKS. ITS GIVING US THE POWER TO GROW WITHOUT HAVING TO HIRE MORE OFFICE HELP. Cons YOU CAN ONLY ADD 25 NEW ITEMS TO YOUR FLAT RATE. WE NEED UNLIMITED. ALSO NEEDS RETURN INVOICE IF YOU NEED TO ORDER PARTS AND RETURN. Review Source RS Rusty S. Owner Used the software for: 2+ years ### "Great makes money better then ti.e and material wat" March 12, 2018 5.0 Pros It does all the figuring for me and there is no guessing on total cost of parts. Customer get get price before work is done and gets more customers Cons Can't find parts for certain equipment. Put numbers in and comes back with no part found . So takes longer to find . Don't like to take forever to find something Review Source JF Jim F. Business Director Machinery Used the software for: 2+ years ### "Overall good experience. " September 29, 2017 4.0 Pros The professional look. I like the flat rate pricing, it is just hard sometimes to match the exact part with what we are installing. Cons Sometimes abrupt changes are made without notice. For example, the PMA agreement now says "per year" after it, and ours is 3 years so I hope Coolfront can take that off for us. Review Source JC Joe C. Owner Construction Used the software for: 2+ years ### "Awesome and simple" September 28, 2017 4.0 Shcheduling and billing Pros we like how easy the software is to use and teach to new employees. We like having everything live to expedite orders and billing. Cons I wish addresses and phone numbers were one touch shortcuts directly from the app. I wish the database for each field were separate from all the other trades. Review Source LA Lauren A. Office Manager Accounting Used the software for: 1-2 years ### "Easy to use! Helps me keep paperwork to a minimum. " October 2, 2017 5.0 Switching from time and material to flat right has taken the guessing out of it all. If there is a repair they will know the price before we even do it. Pros The technicians are out on the job and they have the prices for the repairs there right infront of them. Its way easier for them and the customers. Review Source MH Miles H. Technician Construction Used the software for: 2+ years ### "This program makes invoicing my customers much easier and it's great for giving them their quotes." September 29, 2017 4.0 Ease of use for invoicing and showing the pricing to my customers. Pros It makes it much easier to build a quote for my customers so I can show them their charges before we start the job. Cons Sometimes it's a little difficult finding the correct item in your lists. It brings up items that don't relate to the information I input. Review Source JS James S. Owner Environmental Services Used the software for: 2+ years ### "Coolfront is good overall program" December 22, 2020 5.0 It has been good. Customer service has always been helpful. Pros This program is easy to set up. Easy to adjust rates. Updates parts pricing regularly. Cost is very reasonable as it is a per invoice. The cost is built into the invoice. Cons No option menu available. No graphics. Can be cumbersome to look up different repairs. Alternatives considered [Profit Rhino](https://www.capterra.com/p/159314/Profit-Rhino/) Review Source DH Dennis H. Co-owner Construction Used the software for: 1-2 years ### "This is a nice program but needs more options" September 28, 2017 3.0 Dispatching is more organized Pros Being able to schedule the techs & see how they are filling out the customers invoice. The ease of bringing up regular customers information when they call just by entering last name or address or even phone number. Cons Wish we could assign more than 1 tech to a job. Having a code or some type of description showing the type of service in the customer's profile without having to open the whole invoice to see what service we are doing. Review Source SH Stacie H. Office Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Coolfront Review" April 12, 2019 3.0 Syncing issues are a problem. Scheduling is easy. Pros This software is very inexpensive and works for our company needs at the present time. Cons The difficulty of notes from field techs not always syncing over to quick books Review Source Response from Xplor Technologies April 25, 2019 Hi Stacie! We investigated your syncing and it due to the fact that you use QB Desktop which does not sync over Notes. Those will only live in Coolfront for you. If you have additional questions, please email us at sales@coolfront.com or call 888-229-4100. Kate @ Coolfront JS Jimmie S. President Used the software for: 2+ years ### "Saves me a lot of time" September 28, 2017 5.0 Pros Mobility and speed as long as we can locate the correct an fair repair. Customer is able approve repairs and sign. Cons Hard to find things sometimes, and if you delete it can cost you another fee. Repairs for instance compressor change out allows 6 hours or more, the average time for us is not over 4. Review Source JP Jeff P. owner Consumer Services Used the software for: 1-2 years ### "Awesome Value" September 24, 2016 5.0 I am a small HVAC contractor that was looking for a cost effective method of getting on board with flat rate pricing and I cannot imagine a better product for the purpose. it was very easy to set up and get started. I have definitely seen an increase in service profits. I believe at least some of the added benefits come from being able to find the repair items so easily. Pros ease of use Cons takes a little time to search work order archives Review Source Response from Xplor Technologies June 20, 2017 Jeff- thank you for your business. We are pleased that you have seen how Coolfront Mobile can increase your profit margins! JC John C. Owner Used the software for: 1-2 years ### "Over all not bad" September 28, 2017 3.0 Pros I do like the ease of imputing repairs. My office staff seems to be okay with how the system operates. Cons I do not like the fact that this software does not do any type of performance reports per service tech. For instance I would like to know how many calls each tech completes, how many billed hours each tech completes, average ticket per tech. There are so many things that you collect data for but do not offer a way to put them into a report. Review Source PW Paul W. President Writing and Editing Used the software for: 2+ years ### "poor customer service. " September 28, 2017 4.0 Helped grow my business. Pros Easy to use some bolt ons good. Customers enjoy using tablet. To your success is fantastic. Easy setup Cons Quick books inauguration useless. Items disappearing from book or unavailable. We were forced to go to success ware. Your team didn't seem to care we were leaving. Review Source BD Blair D. Office Manager Construction Used the software for: 2+ years ### "Coolfront for HVAC" April 25, 2019 4.0 Pros It is very easy to use, it has great features and has tons of repair choices to choose from. Cons It isn't as tech savvy as other software, you have to be specific with specific wording to find repairs and it could use more implemented up to date things. Review Source CA Chelsea A. Dispatcher Consumer Services Used the software for: 2+ years ### "used daily for multiple people. " September 28, 2017 4.0 Pros Its customizable. You can update prices, add different discounts. Like the internal notes, so customers cant see some inforation. Cons Would like to have two maintenance agreements on the same coolfront bill. Wish you could erase glance backs Wish it would alert you if there's a duplicate Review Source RH Rob H. Tech supervisor Consumer Services Used the software for: 2+ years ### "Really and truly a very easy to use and awesome app!!" September 28, 2017 5.0 Increased sales. I don't have to worry about the customer disputing any job costs Pros Built in parts pricing is a hole lot easier, less to keep up with. Labor rates built in is definitely nice Cons The new search, guess I haven't gotten used to it yet. It's been a lot harder to get the right parts on the first try Review Source LE Lisa E. Service Manager Used the software for: Less than 6 months ### "I work with Coolfront on a daily basis. I am impressed with the ease of this program. " September 28, 2017 4.0 Pros You are able to view the previous 5 service calls on selected customer. You are able to merge a customers information, if on the off chance that it was entered in differently by another employee. I am still learning all the fun features of the program and it is SO much better than what I used to work with (SuccessWare), BY FAR! Customer service has always been very helpful when there is a area of concern or a quick question. Cons Service agreements are in another web application. You have to switch back and forth to update information. Not a huge problem, but when only have access via phone it is cumbersome and difficult. And too, there may be a way to change that, that I have not come across yet as I am still learning the product. If I could make a small suggestion, it would be nice to be able to hover over the daily work orders and have it pop up with the information, at this time you have to open it to view the entire contents. Review Source WA William A. Service tech Construction Used the software for: 2+ years ### "Overall it's a good user experience " October 22, 2017 4.0 Pros Ease of navigation. Their are lots of repair items to work with. The layout is very easy to use. Also it look very attractive in front of the customer Cons Finding specific parts or repairs, looking into customer history could be easier . It crashes often, which may be an iPod issue. Review Source MB Matthew B. Technician Used the software for: 1-2 years ### "Solid program however needs to be able to upload pics and have a place to record model and serial " September 28, 2017 3.0 Pros Number of parts and repairs in the database . . . Cons Need a place to record tech notes that's easy to access and a place to record equipment info such as model serial and equipment location Review Source CF Coleman F. Owner Construction Used the software for: 1-2 years ### "Smart Comfort" January 8, 2020 3.0 When it works properly its great, but when it doesn't it is a bookkeeping/invoice nightmare and time consuming. Pros Easily being able to price repairs in the field Cons The syncing issues with quickbooks. Wish it would be more reliable. Lost many invoices due to system glitch. Review Source TS TESS S. GM Consumer Services Used the software for: 6-12 months ### "COOLFRONT Review" September 5, 2018 4.0 LIKE I STATED ABOVE I DO BELIEVE THEY ARE ON THE RIGHT TRACK BUT THERE ARE SOME IMPROVEMENTS THAT WOULD MAKE IT 5 STAR. Pros I THINK THE IDEA BEHIND IT IS GREAT, MOST ALL REPAIRS ARE RIGHT AT YOUR FINGER TIPS. EASY TO SEARCH FOR REPAIRS AND NICE TO KNOW THAT ALL TECHS ARE LOOKING AT SAME PRICING. Cons A LOT OF FEATURES THAT WOULD MAKE IT EASIER, BE ABLE TO SEARCH A CUSTOMER WOULD BE GREAT OR EVEN AN INVOICE NUMBER, IT DOES NOT AUTO SAVE CUSTOMERS FOR SOME REASON, Review Source Response from Xplor Technologies September 10, 2018 Thanks for the review Tess! Are you currently using the Quickbooks integration? Or are you using our internal customer management tool? We're going to have our support team reach out and help with the issue! AM Angelo M. Owner Used the software for: 2+ years ### "Good " September 28, 2017 4.0 Pros It's secure and if a employe quits they have no info of your buisness, that you can confirm pricing and get them to sign Cons That when you send out the emial you can't leave a personal note . It has to be on notes only , and you don't know if they have opened the email or got it. Review Source Similar Products Featured